JP2016224757A - Operation management support device, method, and program therefor - Google Patents

Abstract

PROBLEM TO BE SOLVED: To present to a staff a proven proposed measure plan for a risk to possibly occurs in future, and thereby to enable the staff who is less experienced to make an accurate determination.SOLUTION: Current observation information is gathered, activity log information associated with disaster handling operations transmitted and received among client terminals TM1-TMn at the handling headquarters and actual sites is gathered, and upon the basis of the current observation information and activity log information, activity logs of past disaster occurrence having weather conditions similar to present ones are retrieved from a past case storage part 33. Then the kind of disaster risk to be latent in future is estimated upon the basis of activity logs of retrieved similar past cases, the disaster risk is evaluated upon the basis of time change, influence degree, and occurrence probability thereof, and upon the basis of evaluation results, measure candidates and corresponding manual information are retrieved from a past case storage part 33 and a manual information storage part 34 and transmitted to the client terminals.SELECTED DRAWING: Figure 2

Description

  This invention collects information related to communication / instructions in response operations when a company or administrative body executes response operations related to crisis management for disasters such as earthquakes, floods, and fires. The present invention relates to a business management support apparatus, a method and a program for supporting management of corresponding business based on the system.

  In general, when a crisis such as a natural disaster occurs, in a crisis response operation that assumes transfer between multiple teams (departments and departments), a case action plan is formulated for each team response period, and the activities Must be taken over regularly and continuously. The formulation of the case action plan is the task of holding a disaster response headquarters meeting and understanding the situation, and then determining the overall policy and plan for the future.

  What is necessary for the disaster response headquarters to determine the overall policy for future crisis response is not the progress of internal operations according to the manual, but the progress of external response (actual progress). In other words, considering the service fulfillment rate, which is the degree of progress in the provision of external services, such as how much service is actually distributed to the recipient, considering the crisis response operations from the perspective of services provided by local governments to residents. Therefore, it is necessary to determine future responses.

  Therefore, by presenting an overview of the progress of crisis response operations together with geographical location relationships, changes in temporal response status, and relationships with previous and subsequent operations, it is possible to efficiently identify areas and operations that have problems with progress. A technique that makes it possible to grasp the above has been proposed (see, for example, Patent Document 1).

JP 2013-088958 A

  However, the technique described in Patent Document 1 collects information representing the activity status of each team as an activity log, and displays the collected information simply by sorting or filtering. For this reason, the past correspondence information and the like that have been accumulated are not utilized for crisis response, and it is not always possible to accurately implement countermeasures. Generally, staff engaged in crisis response operations change within a few years, and staff with experience may not always be able to respond, so that even less experienced staff can implement accurate responses. It has been demanded.

  The present invention has been made by paying attention to the above circumstances, and the purpose of the present invention is to make it possible to present a staff with a proven measure against a risk that may occur in the future, and thereby less experience. It is an object of the present invention to provide a business management support device, a method and a program that allow a staff to make an accurate determination.

  To achieve the above object, according to a first aspect of the present invention, there is provided a communication network between a plurality of terminals used by a client executing business and an information transmission device used by a sender of weather observation information. A past event storage unit that stores activity log information indicating an activity status for a task executed in the past and weather observation information at that time as past case information, and the above-described past execution A manual information storage unit that stores corresponding manual information related to the performed work. In this state, the weather observation information representing the current environmental status is acquired from the information transmitting device, and the activity log information indicating the current activity status of the client is acquired from the plurality of terminals. The language included in the weather observation information and the activity log information is analyzed, and similar past case information is retrieved from the past case storage unit based on the analysis result. Then, based on the retrieved similar past case information, the type of risk that may occur in the future is estimated and its content is evaluated. Based on this, the corresponding manual information including the countermeasure against the risk is searched from the manual information storage unit, and the searched corresponding manual information is transmitted to at least one of the plurality of terminals.

  In the second aspect of the present invention, when analyzing the current weather observation information and activity log information, the location, type, content, and time are defined as parameters of the weather observation information, and first stored in the past case storage unit. A plurality of weather observation information of the same type as the current weather observation information is extracted from the past case information. Next, the past similar weather observation information having the closest location, content, and time is extracted by natural language processing from the extracted past multiple weather observation information, and the extracted similar weather observation information and The associated past activity log information is extracted from the past case storage unit.

  According to a third aspect of the present invention, when evaluating the content of the risk, the activity content is defined as a parameter of the activity log information, and will be generated in the future based on the activity content of the extracted past activity log information. Extract the types of risks and their contents that are likely to be Then, based on the extracted risk type and content, calculate at least one of the occurrence timing, occurrence probability, and impact level of the risk when the risk is replaced with the current risk. And risk assessment.

  According to a fourth aspect of the present invention, when the corresponding manual information is transmitted to at least one of the plurality of terminals, the past case information is first included in the past case information from the past case storage unit based on the risk evaluation result. A plurality of countermeasure candidates are extracted and a list of the extracted countermeasure candidates is transmitted to the terminal. Next, when countermeasure candidate selection information is received from the terminal, corresponding manual information corresponding to the selection information is retrieved from the manual information storage unit, and the retrieved corresponding manual information is retrieved from the selection source. Is sent to the terminal.

  According to the first aspect of the present invention, it is possible to present a countermeasure plan with a past record to a staff such as the disaster response headquarters with respect to a risk that may occur in the future. Even if there are few, it is possible to accurately determine the target area such as evacuation advisories and the timing of the announcement in accordance with the above countermeasure plan and the corresponding manual information.

  According to the second aspect, location, type, content and time are defined as parameters of weather observation information, and comparison processing is performed between the current weather observation information and a plurality of past weather observation information using these parameters. By doing this, it becomes possible to extract not only the type of weather observation information but also the weather observation information similar in location, content and time from the past plurality of weather observation information.

  According to the third aspect, based on the activity content defined as the parameter of the activity log information, the type of risk that is likely to occur in the future and the content thereof are extracted, and the extracted risk type and From the contents, at least one of the occurrence timing, occurrence probability, and influence level of the risk is calculated, and the risk is evaluated based on the calculation result. For this reason, it becomes possible to evaluate a risk more correctly.

  According to the fourth aspect, the staff of the disaster countermeasure headquarters is first presented with a list of countermeasure candidates included in a plurality of similar past case information, and the staff selects a desired countermeasure candidate from the list. In this case, manual information corresponding to the selected countermeasure candidate is presented to the staff. For this reason, it is possible to suppress the amount of data transmitted from the business management support apparatus to the client terminal, and as a result, it is possible to suppress an increase in communication traffic when a disaster occurs and to maintain smooth communication.

  That is, according to the present invention, it is possible to present a countermeasure plan with a proven record for a risk that may occur in the future to the staff, thereby enabling a staff with less experience to make an accurate judgment. A management support apparatus, method and program thereof can be provided.

The figure which shows the whole structure of the crisis management system provided with the work management assistance apparatus which concerns on one Embodiment of this invention. The block diagram which shows the structure of the crisis response business management support server used as a business management support apparatus with the system shown in FIG. The flowchart which shows the process sequence and process content by the crisis response business management support server shown in FIG. The figure for demonstrating the outline | summary of the data analysis process by the crisis response business management support server shown in FIG. The figure for demonstrating the outline | summary of the risk evaluation process, countermeasure plan search process, and recommendation display control process by the crisis response business management support server shown in FIG. The figure which shows the example of the information memorize | stored in each memory | storage part of the crisis response business management support server shown in FIG. 2, and an example of a data analysis and risk evaluation process.

Embodiments according to the present invention will be described below with reference to the drawings.
[One Embodiment]
(Constitution)
FIG. 1 is a diagram showing a configuration of a crisis management system provided with a business management support apparatus according to an embodiment of the present invention. The crisis management system includes a crisis response business management support server SV that operates as a business management support device, and client terminals TM1 to TMn used by a plurality of organizations that execute the crisis response business. Information communication is enabled between the support server SV and the client terminals TM1 to TMn via the communication network NW. Further, the crisis response business management support server SV can communicate with the weather information service server WS operated by a weather information providing company or the like via the communication network NW.

  The client terminals TM1 to TMn are mobile terminals such as stationary personal computers installed in offices of each organization, smart phones and tablet terminals owned by persons in charge of each organization, notebook personal computers, and the like. Composed. Each of the client terminals TM1 to TMn has a browser function, and by using this browser function, the response information requested by the person in charge is transmitted to the crisis response business management support server SV and transmitted from the crisis response business management support server SV. A process for receiving and displaying various display information is executed.

  The communication network NW includes an IP (Internet Protocol) network represented by the Internet and an access network for accessing the IP network. As the access network, a wired telephone network, a LAN (Local Area Network), a mobile phone network, a wireless LAN, a CATV (Cable Television) network, or the like is used.

  The crisis response business management support server SV is composed of a server computer operated by a crisis management support company such as an administrative organization or a security company, and is configured as follows. FIG. 2 is a block diagram showing the functional configuration.

  That is, the crisis response business management support server SV includes a communication interface unit 1, a control unit 2, and a storage unit 3. Under the control of the control unit 2, the communication interface unit 1 transmits and receives information data between the client terminals TM1 to TMn and the weather information service server WS according to a communication protocol defined by the communication network NW.

  The storage unit 3 uses a nonvolatile memory such as a hard disk drive (HDD) or a solid state drive (SSD) that can be written to and read from time to time as a storage medium. The storage unit 3 is a memory required for implementing this embodiment. As a part, an observation information storage unit 31, an activity log storage unit 32, a past case storage unit 33, and a manual information storage unit 34 are provided.

  The observation information storage unit 31 is used to store weather information provided from the weather information service server WS. The activity log storage unit 32 is used to store task data, which is transmitted from the client terminals TM1 to TMn, representing the activity status corresponding to the crisis, as activity log information. The past case storage unit 33 is used for storing activity log information generated in past disasters and weather observation information representing the weather conditions at that time. The manual information storage unit 34 is used to store manual information created in advance for implementing disaster response for each type of disaster risk and its contents.

  The control unit 2 includes a processor such as a CPU (Central Processing Unit), and as processing functions necessary for carrying out the present embodiment, an observation information management unit 21, an activity log management unit 22, a data analysis unit 23, , A risk evaluation unit 24, a measure plan search unit 25, and a recommendation display control unit 26 are provided. These processing functions are realized by causing the processor to execute a program stored in a program memory (not shown).

  The observation information management unit 21 receives the weather information that is regularly or occasionally distributed from the weather information service server WS via the communication interface unit 1 and stores the received weather information in the observation information storage unit 31. Do.

  Each time the activity log management unit 22 receives request information for crisis response work transmitted between the client terminals TM1 to TMn, the activity log management unit 22 generates task data by adding management information such as ID to the request information. Is stored in the activity log storage unit 32. In addition, when content update information for the stored task data is received from the client terminals TM1 to TMn, processing for updating the content of the corresponding task data stored in the activity log storage unit 32 is performed.

  The data analysis unit 23 reads the newly acquired observation information and task data from the observation information storage unit 31 and the activity log storage unit 32, respectively, and uses the description contents of the read observation information and task data as a key. A process for retrieving observation information and task data in a similar past disaster from the case storage unit 33 is performed.

  The risk evaluation unit 24 compares the newly acquired observation information and task data with the observation information and task data in a similar past disaster retrieved by the data analysis unit 23, thereby predicting the risk. The content, the impact of the risk, and the probability of occurrence of the risk are calculated, and the risk is evaluated based on the calculation result.

  Based on the risk evaluation result, the measure plan search unit 25 searches the past case storage unit 33 for a plurality of similar past countermeasure candidates and searches the manual information storage unit 34 for manual information. Do.

  The recommendation display control unit 26 transmits, as recommendation information, information representing a plurality of countermeasure candidates in the similar past disaster that has been searched from the communication interface unit 1 to the client terminal of the department that manages the crisis response work. Further, when one of the plurality of countermeasure candidates is selected in the destination client terminal, a process of transmitting manual information corresponding to the selected countermeasure candidate to the client terminal is performed.

(Operation)
Next, the support operation by the crisis response business management support server SV configured as described above will be described. FIG. 3 is a flowchart showing the processing procedure and processing contents.
(1) Management of past case information and manual information For example, when a natural disaster such as an earthquake or typhoon occurs, the administrative organization or the like in response to the crisis, various business request information and its information between the countermeasure headquarters and each site. Report information on the response status is transmitted and received, and the information is stored in the activity log storage unit 32 as an activity log. These activity logs are stored in the past case storage unit 33 as information representing countermeasures for past cases in association with the weather information at that time when the crisis response work for the disaster is completed. The manual information storage unit 34 stores the disaster response manual information used in the crisis response work in association with each other.

(2) Data analysis processing When it is recognized that a weather situation that may cause a natural disaster has occurred based on the weather information distributed from the weather information service server WS, the crisis response business management support server SV Under the control of the observation information management unit 21, the weather information distributed from the weather information service server WS is received at a time interval shorter than the normal time, and stored in the observation information storage unit 31 in association with the date / time information.

  Under the control of the activity log management unit 32, the information is received each time business request information is transmitted / received between the client terminals TM1 to TMn, and the received request information is managed for individual IDs, group IDs, and the like. Task data is generated by adding data. Then, the generated task data is stored in the activity log management unit 22. At the same time, when receiving the response status of the business requested by the request information from the client terminals TM1 to TMn, that is, the report information indicating “not supported”, “being supported” or “completed”, the activity log management unit 22 Update the contents of the corresponding task data stored in.

  In this state, under the control of the data analysis unit 23, the crisis response business management support server SV firstly, in steps S11 and S12, the weather information and the current fixed period from the observation information storage unit 31 and the activity log storage unit 32, respectively. Read task data (activity log information). In step S13, the current weather information and activity log information and the past case weather information and activity log information stored in the past case storage unit 33 are converted into a natural language processing technique as shown in FIG. 231 is used. In step S14, based on the keywords included in the current weather information and activity log information, the past event storage unit 33 is searched for similar past weather information and activity log information.

For example, the observation information parameter is the observation information (Observation information)
= F {P (place), CL (type), D (content), S (time)}
The current weather information and the weather information in the past case are compared and calculated using these parameters. More specifically, first, all the meteorological information f (CL) of the past case corresponding to the current meteorological information f (CL) is extracted, and subsequently, from the extracted meteorological information of the past case. The one having the closest f (P, D, S) to the current weather information is extracted by natural language processing.

Next, the parameter of activity log information is set to Activity log information (Activity log)
= F1 {W (when, who, where, what, why), H (how, howlong)}
, F2 {R (request), N (well-known), C (command), A (answer)}
It is defined as Then, activity log information related to the weather information of the past case where f (P, D, S) is the closest to the extracted current weather information is extracted. That is, activity log information related to past cases where the current and weather conditions are similar is extracted.

(3) Risk Analysis Processing When activity log information of past cases is extracted by the above data analysis processing, the crisis response business management support server SV performs risk evaluation as shown in FIG. Risk assessment is performed using the engine 241 as follows.

  That is, first, in step S15, the risk is analyzed based on the f1 parameter of the extracted past activity log information, that is, the parameter representing the activity content, and in step S16, the disaster risk that may be revealed in the future. Estimate the type and content of Subsequently, in step S17, a time change of the disaster risk (or a disaster risk that becomes apparent with the passage of time) is estimated, and in step S18, the extracted past activity log is replaced with the present disaster risk. The degree of influence on the daily life and the probability of occurrence are calculated. In step S19, based on the estimated type and content of the disaster risk, the temporal change of the disaster risk, the impact degree of the disaster risk, and the probability of occurrence, the disaster risk that may occur in the future is evaluated. Then, the result is notified to the measure plan search unit 25.

(4) Countermeasure Proposal Search and Recommendation Processing The crisis response business management support server SV performs a keyword search based on the risk evaluation result in step S20 under the control of the countermeasure plan search unit 25 from the past case storage unit 33. Search multiple candidate countermeasures related to similar cases in the past. In step S21, the recommendation display control unit 26 is notified of a recommendation instruction for information representing the plurality of countermeasure candidates searched for.

  Upon receiving the recommendation instruction, the recommendation display control unit 26 first transmits information representing the plurality of countermeasure candidates from the communication interface unit 1 to the client terminal of the department that manages the crisis response work as recommendation information in step S22. To do. When the staff of the department that manages the crisis response operation selects one of the recommended countermeasure candidates at the client terminal, the selection information is transmitted to the client terminal.

  In response to this, the measure plan search unit 25 searches the manual information storage unit 34 for disaster response manual information corresponding to the selected measure candidate, and the client of the department that manages the crisis response operation for the searched manual information. Send to the terminal.

  Thus, the staff of the department that manages the crisis response work can be presented with a proven countermeasure plan and a response manual for disaster risks that may become apparent in the future. As a result, the staff can accurately grasp the countermeasures to avoid or mitigate disaster risks that may become apparent based on the proposed countermeasures and disaster response manual information. Thus, it is possible to promptly notify an appropriate instruction such as evacuation to the site where crisis response is required.

(5) Specific Example FIG. 6 shows an example in the case where an evacuation recommendation is made for a landslide disaster.
In this case, the observation information storage unit 31 contains (1) heavy rain warning, (2) heavy rain warning (earth and sand disaster), (3) earth and sand disaster warning information, (4) record short-time heavy rain, (5) heavy rain special Alerts (earth and sand disasters), (6) earth and sand disaster alert determination mesh information, (7) information indicating in more detail the degree of earth and sand disaster risk provided by prefectures are distributed and stored from the weather information service server WS. The observation information storage unit 31 also obtains and stores information related to various weathers provided by residents using, for example, SNS (Social Networking Service) from the SNS server.

  On the other hand, in the activity log storage unit 32, information provided by each department such as the disaster response headquarters of local governments, etc. includes (1) disaster response headquarters, (2) shelter establishment, (3) related organization system, ( 4) Stockpiled items, (5) Evacuation route, (6) Residents' association / fire brigade communication, (7) Patrol / predictors, etc. are stored.

  In addition, the activity log storage unit 32 provides information provided by residents using mobile terminals, etc. (1) Sediment-related disaster warning area, (2) Sediment-related disaster special warning area, (3) Debris flow hazard area: steep slope collapse Dangerous area expected damage area, (4) Debris flow danger area: Debris flow danger area, (5) Number of people requiring assistance, (6) Estimated number of evacuees and households, (7) Transmission information, etc. are also stored.

  The data analysis unit 23, the risk evaluation unit 24, and the measure plan search unit 25 store the weather information and activity log stored in the observation information storage unit 31 and the activity log storage unit 32 and the past case storage unit 33. Based on the activity log information relating to past cases, for example, the following data analysis, disaster risk estimation, and similar past case search processing are performed.

  That is, heavy rain until the next morning is assumed at the time of the evening of the day with reference to the estimated precipitation amount for 24 hours. Also, assuming that it is difficult to evacuate due to wind etc., the scope of the evacuation recommendation area is sufficient considering the safe passage of the evacuation route and considering the standards such as regulations and the time required for evacuation Re-examine whether. In addition, when a precursor phenomenon of landslide disasters (turbidity of spring water / ground water, change in the amount of water in a mountain stream, etc.) is found, information to that effect is selected as recommendation information.

  Therefore, even if the staff of the disaster countermeasure headquarters has little experience, it is possible to accurately determine the target area such as an evacuation recommendation and the timing of the announcement in accordance with the recommendation information and the corresponding manual information.

(effect)
As described above in detail, in one embodiment, observation information such as weather information is collected and stored in the observation information storage unit 31, and also for disaster response work transmitted and received between the countermeasure headquarters and the client terminals TM1 to TMn at the site. The various request information is collected and stored in the activity log storage unit 32. Based on the current weather information and activity acquisition log information, the past incidents are recorded as activity logs at the time of past disasters with similar weather conditions. Search from the unit 33. Based on the activity logs of similar past cases that have been searched, the type of disaster risk that may become apparent in the future is estimated, and the disaster risk is also measured in terms of its temporal change, degree of impact, and probability of occurrence Based on the evaluation results, search for candidate countermeasures and corresponding manual information from the past case storage unit 33 and manual information storage unit 34, and transmit them to the client terminal used by the staff of the disaster response headquarters. I am doing so.

  Therefore, it is possible to present countermeasures with past experience against disaster risks that may occur in the future to staff such as the Disaster Response Headquarters. It is possible to accurately determine the target area such as evacuation advisories and the timing of the issuance according to the corresponding manual information.

  In addition, the location, type, content, and time are defined as parameters of weather observation information, and by using these parameters to compare between the current weather observation information and multiple past weather observation information, It is possible to extract not only the type of weather observation information but also the weather observation information similar in location, content and time.

  Further, based on the activity content defined as the parameters of the activity log information, the types of risk that are likely to occur in the future and their contents are extracted, and the occurrence of risks is further extracted from this extracted risk type and content. The timing, probability of occurrence, and degree of impact are calculated, and the risk is evaluated based on the calculation results. For this reason, it becomes possible to evaluate a risk more correctly.

  Furthermore, the disaster countermeasure headquarters or the like first presents a list of countermeasure candidates included in a plurality of similar past incident information, and this selection is made when the staff selects a desired countermeasure candidate from the list. Manual information corresponding to candidate countermeasures is presented to the staff. For this reason, it is possible to suppress the amount of data transmitted from the crisis response business management support server SV to the client terminals TM1 to TM2, thereby maintaining smooth communication by suppressing an increase in communication traffic when a disaster occurs. Is possible.

[Other Embodiments]
In the embodiment, the case where the observation information storage unit 31, the activity log storage unit 32, and the past case storage unit 33 are provided separately has been described as an example. However, the observation information storage unit 31, the activity log storage unit 32, and the past case storage unit 33 may be integrated into one database.

  Furthermore, in the above-described embodiment, the case where management of crisis response work is supported has been described as an example. However, the present invention is also applied to support for management of sudden construction work and civil engineering work, management of various events, and the like. it can.

  In addition, the configuration, processing procedure, processing content, and the like of the business management support apparatus can be variously modified and implemented without departing from the gist of the present invention.

  In short, the present invention is not limited to the above-described embodiment as it is, and can be embodied by modifying the constituent elements without departing from the scope of the invention in the implementation stage. Further, various inventions can be formed by appropriately combining a plurality of constituent elements disclosed in the embodiment. For example, some components may be deleted from all the components shown in the embodiment. Furthermore, you may combine suitably the component covering different embodiment.

  SV ... Crisis response business management support server, WS ... Weather information service server, TM1 to TMn ... Client terminal, NW ... Communication network, 1 ... Communication interface unit, 2 ... Control unit, 3 ... Storage unit, 21 ... Observation information management unit , 22 ... Activity log management unit, 23 ... Data analysis unit, 24 ... Risk evaluation unit, 25 ... Countermeasure plan search unit, 26 ... Recommendation display control unit, 31 ... Observation information storage unit, 32 ... Activity log storage unit, 33 ... Past case storage unit 34... Manual information storage unit.

Claims (6)

A business management support device capable of communicating via a communication network between a plurality of terminals used by a client performing business and an information transmission device used by a sender of weather observation information,
A past case storage unit that stores activity log information indicating an activity status for work executed in the past and weather observation information at that time as past case information;
A manual information storage unit for storing corresponding manual information related to the work executed in the past;
Means for obtaining meteorological observation information representing the current environmental situation from the information transmitting device;
Means for obtaining activity log information representing the current activity status of the client from the plurality of terminals;
Analyzing the language included in the acquired current weather observation information and activity log information, and based on the analysis result, data analysis means for retrieving similar past case information from the past case storage unit,
Based on the retrieved similar past case information, a risk evaluation means for estimating the type of risk that may occur in the future and evaluating its content;
Based on the estimated type of risk and the evaluation result of the content, the manual information storage unit is searched for corresponding manual information including countermeasures against the risk, and the searched corresponding manual information is stored in the plurality of terminals. And a countermeasure search means for transmitting to at least one of the above. The data analysis means includes
Means for defining location, type, content and time as parameters of weather observation information, and extracting a plurality of weather observation information of the same type as the current weather observation information from the past past case information stored in the past case storage unit When,
Means for extracting the past similar weather observation information having the closest location, content, and time by natural language processing from the plurality of past weather observation information extracted;
2. The business management support apparatus according to claim 1, further comprising means for extracting past activity log information associated with the extracted similar weather observation information from the past case storage unit. The risk assessment means includes
Means for defining activity content as a parameter of the activity log information, and extracting the type of risk that is likely to occur in the future and the content based on the activity content included in the extracted past activity log information; ,
Based on the type and content of the extracted risk, calculate at least one of the risk occurrence timing, probability of occurrence and impact when the risk is replaced with the present, and based on the calculation result The business management support apparatus according to claim 1, further comprising means for evaluating a risk. The countermeasure search means includes:
Means for extracting a plurality of countermeasure candidates included in similar past case information from the past case storage unit based on the risk evaluation result, and transmitting a list of the extracted plurality of countermeasure candidates to the terminal;
When selection information of the candidate countermeasure is received from the terminal, corresponding manual information corresponding to the selection information is searched from the manual information storage unit, and the searched corresponding manual information is searched for the selection information. The business management support apparatus according to claim 1, further comprising: a transmission unit configured to transmit to the terminal serving as a transmission source. A business management support method executed by a business management support device capable of communicating via a communication network between a plurality of terminals used by a client executing business and an information transmission device used by a sender of weather observation information Because
The process of storing the activity log information indicating the activity status for the work executed in the past and the weather observation information at that time in the past case storage unit as past case information,
Storing corresponding manual information related to the work executed in the past in a manual information storage unit;
Obtaining weather observation information representing the current environmental status from the information transmitting device;
Obtaining activity log information representing the current activity status of the client from the plurality of terminals;
Analyzing the language included in the acquired current weather observation information and activity log information, and based on the analysis results, searching for similar past case information from the past case storage unit;
A process of estimating the type of risk that may occur in the future and evaluating the content based on the retrieved similar past case information;
Based on the estimated type of risk and the evaluation result of the content, the manual information storage unit is searched for corresponding manual information including countermeasures against the risk, and the searched corresponding manual information is stored in the plurality of terminals. And a process for transmitting to at least one of the above.   A program for causing a processor included in the business management support apparatus to execute processing by each of the units included in the business management support apparatus according to claim 1.