JP2016167226A - System, method, and program for information processing - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an information processing system with a user-friendly user interface.SOLUTION: An information processing system comprises; a terminal 1 having a display unit 11 for displaying an image that shows a predetermined place, an input unit 12 that receives entry of first manipulation that specifies items to be notified in association with a specific position on the image and second manipulation that specifies an arbitrary position on the image, and a transmitter unit 14 that transmits first information corresponding to the first manipulation and second information corresponding to the second manipulation; and an information processing device 2 having a receiver unit 23 for receiving the first information and second information transmitted by the transmitter unit, a storage unit 21 that stores information for identifying the specific position based on the second information and information for identifying the items to be notified and a destination of the items to be notified based on the first information, and an output unit 22 that refers to the storage unit 21 to identify the specific position, the items to be notified and the destination thereof based on the first information and second information, and outputs the identified items to be notified in association with the identified specific position to the identified destination.SELECTED DRAWING: Figure 1

Description

  The present invention relates to an information processing system, an information processing method, and a program.

  In recent years, portable terminals equipped with touch panels such as smartphones and tablet terminals have become widespread. Further, in the IT (information technology) technology, a technology using a smartphone as a terminal is being studied. For example, when a smartphone is used as a terminal instead of a PC (personal computer), securing operability in a user interface using a touch panel becomes a problem. The result input by the user from the touch panel is not always displayed so as to be easily confirmed by the display on the touch panel (see, for example, Patent Document 1).

JP 2013-236190 A

  The present invention has been made in view of the above circumstances, and provides an information processing system, an information processing method, and a program that can improve the operability of a user interface.

  In order to solve the above-described problem, according to one aspect of the present invention, a display unit that displays a diagram indicating a predetermined place and an input of a first operation that specifies items to be notified in association with a specified position on the diagram And an input unit for receiving an input of a second operation for designating an arbitrary position on the figure, first information corresponding to the first operation, and second information corresponding to the second operation are transmitted. A terminal having a transmitting unit for receiving, a receiving unit for receiving the first information and the second information transmitted by the transmitting unit, information for specifying the designated position based on the second information, and the first information Based on the first information and the second information, referring to the storage unit and the specified position The items to be notified and the notification destination And an information processing system, characterized in that it comprises an information processing apparatus and an output unit for outputting a matter of notifying the above specified for notification destination which is the specific in association with the specified position specified.

  Further, according to one embodiment of the present invention, an input of a display unit that displays a diagram indicating a predetermined place and a first operation that specifies items to be notified in association with a specified position on the diagram is received. An input unit that receives an input of a second operation that designates an arbitrary position in the information, information that specifies the designated position based on the second information related to the second operation, and the first information related to the first operation Based on the first information and the second information, the storage unit stores the item to be notified and the information specifying the notification destination of the item to be notified, and notifies the designated position with the notification. An information processing system comprising: an output unit that specifies a matter and the notification destination, and outputs the specified notification matter to the specified notification destination in association with the specified designation position is there.

  One embodiment of the present invention is characterized in that, in the above information processing system, the second operation is performed following the first operation.

  According to another aspect of the present invention, in the above information processing system, the input surface of the input unit and the display surface of the display unit are integrally configured, and the first operation is displayed on the display unit. The second operation is an operation of moving to an arbitrary position on the figure and releasing it while touching the icon touched in the first operation.

  One embodiment of the present invention is characterized in that, in the information processing system, the first information and the second information can be displayed on another terminal.

  One embodiment of the present invention is characterized in that, in the information processing system, the matter to be notified in association with the designated position on the drawing relates to a food / drink arrangement or a failure of the facility.

  Further, according to one aspect of the present invention, in the terminal, a step of displaying a diagram showing a predetermined place on the display unit on the terminal, and a first item for specifying the matter to be notified in association with the designated position on the diagram at the input unit A step of receiving an input of an operation and receiving an input of a second operation for designating an arbitrary position on the drawing, and a transmitter corresponding to the first information corresponding to the first operation and the second operation Transmitting the second information; and in the information processing apparatus, identifying the specified position based on the second information, identifying the notification item and the notification destination of the notification item based on the first information And receiving the first information and the second information transmitted by the transmitting unit at a receiving unit using a storage unit that stores information to be performed, and the first information and the second information at an output unit. Based on the memory And specifying the designated position, the notification item, and the notification destination, and outputting the specified notification item in association with the specified designation position to the specified notification destination; It is the information processing method characterized by including.

  Further, according to one embodiment of the present invention, a step of displaying a figure indicating a predetermined place on a display computer on a terminal computer, and an item to be notified in association with a designated position on the figure are designated by an input unit. Accepting an input of the first operation and accepting an input of the second operation for designating an arbitrary position on the figure, and transmitting the first information corresponding to the first operation and the second operation Transmitting the corresponding second information, and causing the information processing device to specify information specifying the designated position based on the second information, the matter to be notified based on the first information, and the notification A receiving unit that receives the first information and the second information transmitted by the transmitting unit, and an output unit that uses the storage unit that stores information for specifying the notification destination of the item; Information and the second Based on the information, with reference to the storage unit, the specified location, the item to be notified, and the notification destination are identified, and the identified notification destination is associated with the identified designated location. Is a program for executing the output step.

  According to the present invention, the user performs a first operation for designating a matter to be notified in association with a designated position, and a second operation for designating an arbitrary position in the diagram showing the predetermined location displayed on the display unit. By doing so, the information processing apparatus specifies the designated position, the notification item, and the notification destination, and outputs the specified notification item to the specified notification destination in association with the specified specified position. The user only needs to perform two operations, a first operation that specifies an item to be notified as an input operation and a second operation that specifies an arbitrary position on the drawing. For example, the input operation is performed by two touches or one touch. And simple operation by sliding. Therefore, good operability of the user interface can be easily ensured. Here, the first operation can be, for example, a touch on a predetermined icon or a start of an icon drag. Further, the second operation can be a touch on an arbitrary position on the drawing or a drop of an icon dragged to an arbitrary position on the drawing.

It is a schematic block diagram for demonstrating the structure of the information processing system by the 1st and 2nd embodiment of this invention. It is explanatory drawing for demonstrating an example of the display screen of the display part 11 by the 1st Embodiment of this invention. It is explanatory drawing for demonstrating an example of the figure displayed on the area | region 7 of the display screen of the display part 11 by the 1st Embodiment of this invention. It is a flowchart for demonstrating the operation example of the terminal 1 by the 1st Embodiment of this invention. It is explanatory drawing for demonstrating an example of the display screen of the display part 11 by the 1st Embodiment of this invention. It is explanatory drawing for demonstrating an example of the display screen of the display part 11 by the 1st Embodiment of this invention. It is explanatory drawing for demonstrating an example of the display screen of the display part 11 by the 1st Embodiment of this invention. It is explanatory drawing for demonstrating the operation example of the terminal 1 by the 1st Embodiment of this invention. It is explanatory drawing for demonstrating the structural example of the memory | storage part 21 by the 1st Embodiment of this invention. It is explanatory drawing for demonstrating the structural example of the memory | storage part 21 by the 1st Embodiment of this invention. It is a flowchart for demonstrating the operation example of the information processing apparatus 2 by the 1st Embodiment of this invention. It is explanatory drawing for demonstrating an example of the display screen of the display part 11 by the 2nd Embodiment of this invention. It is explanatory drawing for demonstrating an example of the display screen of the display part 11 by the 2nd Embodiment of this invention. It is explanatory drawing for demonstrating an example of the display screen of the display part 11 by the 2nd Embodiment of this invention. It is explanatory drawing for demonstrating an example of the display screen of the display part 11 by the 2nd Embodiment of this invention. It is explanatory drawing for demonstrating the structural example of the memory | storage part 21 by the 2nd Embodiment of this invention. It is a flowchart for demonstrating the operation example of the information processing apparatus 2 by the 2nd Embodiment of this invention.

Hereinafter, first and second embodiments of the present invention will be described with reference to the drawings. First, a common configuration in the first and second embodiments will be described with reference to FIG.
In the following description, a technique related to a user interface suitable for use in performing a process of notifying a predetermined notification destination of items to be notified in association with a specified position at a predetermined location will be disclosed. Here, the place and position are used in the following meaning. That is, the place and the position mean an area having a spatial or planar spread. However, the place includes a plurality of positions. Moreover, the area | region which a position means includes both a zone and a point. In the following description, “predetermined” means predetermined (or registered). The designated position means a position designated by the user. Therefore, the predetermined place is a predetermined area having a spatial or planar spread, and corresponds to, for example, a building, a floor, a room, or the like. The designated position is an area designated by the user among a plurality of areas having a spatial or planar extent included in the predetermined place. For example, when the predetermined place is a building, the designated position corresponds to a floor, room, area, or point designated by the user in the building. Further, for example, when the predetermined place is a floor, the designated position corresponds to a room, an area or a spot designated by the user on the floor.

  In addition, for example, when the designated position is a room such as a reception room or a conference room, the notification to be associated with the designated position is the contents of requests and orders (orders) such as food and beverage arrangements and delivery to that room It is. The notification destination in this example is, for example, a person in charge of serving food and drink, a contact point, a department in charge, identification information such as a store serving food or drink, a terminal address, an e-mail address, or the like. Alternatively, the matters to be notified in association with the designated position are as follows. For example, when the designated position is a room, it is the contents of a failure that has occurred in various facilities such as entrance / exit management equipment, air conditioning equipment (air conditioning equipment), and lighting equipment for the room. The notification destination in this example is, for example, a person in charge of inspection, repair, management or the like, identification information of a contact point, a department in charge, an organization (company), a terminal address, an e-mail address, or the like. However, these are merely examples, and items to be notified in association with the designated position are not limited to these.

<Outline of the first and second embodiments>
FIG. 1 is a schematic block diagram for explaining the configuration of an information processing system according to the first and second embodiments of the present invention. The information processing system 100 includes a terminal 1 and an information processing device 2. The terminal 1 and the information processing apparatus 2 are connected via a wireless or wired communication line (not shown). The terminal 1 generates first information and second information based on a user input operation, and transmits the first information and the second information to the information processing apparatus 2. The first information is information for specifying matters to be notified in association with the designated position. The second information is information for specifying the designated position. The information processing apparatus 2 is connected to a plurality of terminals 200 via a wireless or wired communication line (not shown). Is output as notification information to the notification destination terminal 200 specified in association with the specified designated position. The terminal 200 performs a predetermined notification process based on the notification information received from the information processing device 2.

  The terminal 1 is a portable information terminal (client) that can communicate with various servers via a communication line in the Internet, a local area network, etc., and is a smart phone, a mobile phone, a notebook PC (Personal Computer), a tablet PC. A smart device such as a portable game machine can be applied. Here, the terminal 1 is demonstrated as what is a smart phone. In this figure, one terminal 1 is shown, but each terminal 1 used by a plurality of users is connected to the information processing apparatus 2 via a communication line.

  In the schematic block diagram 1 of FIG. 1, the terminal 1 includes a touch panel 13 including a display unit 11 and an input unit 12, and a transmission unit 14. The display unit 11, the input unit 12, the touch panel 13, and the transmission unit 14 are configured by a combination of a processor such as a CPU (Central Processing Unit) and an MPU (Ultra Small Computing Unit) and its peripheral devices and a program executed by the processor. Functional block. The processor and the program which comprise the display part 11, the input part 12, the touch panel 13, or the transmission part 14 may each be provided in each block, and may be shared by several blocks.

  The display surface of the display unit 11 constituting the touch panel 13 and the input surface of the input unit 12 are configured to be integrated with each other. The display unit 11 includes a display device such as a liquid crystal display or an organic EL (Electro-Luminescence) display that displays information such as images and characters. The input unit 12 receives an operation input from the user by detecting contact on the display surface of the display unit 11. For example, the input unit 12 includes a touch sensor that detects contact using a change in capacitance, a change in pressure, a change in electrical resistance, and the like. When receiving the operation input from the user, the input unit 12 supplies the transmission unit 14 with an operation input signal corresponding to the received operation input.

  In the first and second embodiments, the display unit 11 displays a diagram showing a predetermined location. The predetermined place is a predetermined area having a spatial or planar spread as described above, for example, one building, one floor of the building, one or more rooms in the building, one floor, It corresponds to one or a plurality of areas in one room and is, for example, determined in advance or selected by the user from a plurality of prepared areas. The figure showing the predetermined location is a plan view showing the location, for example, and includes display information showing the positional relationship within the location. The display information indicating the positional relationship is, for example, a sign indicating a direction, a building component such as a wall, a pillar, a door, a window, a staircase, an elevator, an escalator, or a fixture such as a desk or a partition. Or character information indicating a place name (for example, a room name), a department name, an individual name, or the like, or a symbol indicating them. The predetermined place is not limited to indoors but may be outdoors.

  In addition, the display unit 11 displays a plurality of buttons for the input unit 12 to accept an input of a first operation for designating items to be notified in association with the designated position on the displayed diagram. The input unit 12 receives an input of a second operation that designates an arbitrary position on the displayed diagram. The first operation may be a touch or tapping on a button, a touch that starts a drag operation to slide while touching when the button is dragged, or the like. The second operation is an operation such as touching or tapping an arbitrary position on the displayed figure, or dragging and dropping to an arbitrary position on the figure while touching the button touched in the first operation. Can do. Assume that the association between the first operation and the second operation is based on the order of operations, drag operations, and the like. That is, for example, the first operation and the subsequent second operation can be associated with each other.

  Hereinafter, the first embodiment and the second embodiment will be described separately.

<Details of First Embodiment>
FIG. 2 is a diagram illustrating an example of a display screen displayed by the display unit 11 in the first embodiment. The display screen 11a shown in FIG. 2 displays an area 6 for displaying buttons 61 and 62 for designating matters to be notified and an area 7 for displaying a diagram (71) showing a predetermined place on the same screen. Here, the numeral 71 in parentheses is a symbol on the drawing. In this example, area 6 includes a button 61 for ordering (or requesting) coffee and a button 62 for ordering tea. The button 61 and the button 62 have different graphic shapes or are displayed in different display colors. In the present application, the button is assumed to be a form of an icon.

  FIG. 71 is a plan view, and in this example, a partial range of the second floor of the Shin-Ohashi Building is displayed. That is, if the overall view of the second floor of the Shin-ohashi Building is, for example, the diagram (73) shown in FIG. 3, the diagram (71) in FIG. 2 corresponds to a part of the range enclosed by the broken line in the diagram (73). doing. FIG. 73 is a diagram showing a predetermined place in the present embodiment, similarly to FIG. In this example, reception rooms 72a to 72f are provided on the second floor of the Shin-Ohashi Building, and figures representing the reception rooms 72a to 72f (or a part thereof) are displayed in FIGS. 73 and 71. ing. The display unit 11 enlarges or reduces the figure (71) displayed in the area 7 of FIG. 2 or scrolls according to the user's touch operation on the input unit 12.

  Here, an example of a user input operation on the display screen 11a of FIG. 2 will be described with reference to FIGS. FIG. 4 is a flowchart for explaining an example of the operation for the input operation of the terminal 1. FIGS. 5 to 7 are explanatory diagrams showing changes in the display contents of the display screen 11a of FIG. 2 as display screens 11b to 11d. Here, when the display unit 11 displays the display screen 11a shown in FIG. 2, the user performs an input operation to order two cups of coffee and one cup of tea into the reception room 72a in FIG. explain. In this case, the predetermined place is the second floor of the Shin-Ohashi Building, and the designated position is the reception room 72a. Further, the items to be notified are the order of 2 cups of coffee and the order of 1 cup of tea. In this case, the user performs two input operations on the button 61 for ordering coffee, and performs one input operation on the button 62 for ordering tea.

  The user activates a predetermined application program, for example, and selects a location to display the display screen 11a shown in FIG. Then, with the display screen 11 a shown in FIG. 2 displayed on the display unit 11, as shown in FIG. 5, the user first touches the button 61 in the area 6, and then, as shown by the locus 81. The button 61 is dragged (slid while touched) and dropped in the figure representing the drawing room 72a in FIG. 71 (stops touching). The input operation for touching the button 61 is a first operation for designating items to be notified in association with the reception room 72a shown in the diagram (71) displayed on the display unit 11 described above. Further, the input operation of dragging and dropping the button 61 to an arbitrary position 91 in FIG. 71 is the second operation for designating an arbitrary position on the diagram 71.

  When the user touches the button 61 and drags and drops it to an arbitrary position 91 on the diagram (71), in step S11 in FIG. 4, the input unit 12 indicates that the button 61 is touched (that is, the first operation). Next, the display unit 11 selects the button 61 from the normal state (for example, the display without the black frames at the top and left ends shown in FIG. 2) (for example, the black frames at the top and left ends shown in FIG. 4). Switch to the icon of “Display”. Further, when the button 61 touched by the first operation is dragged and dropped to an arbitrary position 91 on the drawing (71), the input unit 12 causes the button 61 to move to the position 91 on the drawing (71) in step S11. It is detected that it has been dragged and dropped (second operation). On the other hand, in step S11, when the input unit 12 detects the drop of the button 61, the display unit 11 continuously displays the button 61 at the dropped position 91.

  In step S11, for example, the display unit 11 performs a display (not shown) for confirming whether the input operation is completed or continued when a predetermined time has elapsed after the button 61 is dropped, and the user continues. When an input operation to this effect is performed, or when the next first operation is performed before the predetermined time has elapsed, the input unit 12 enters the input state of the first operation again.

  In this example, the user first touches the button 61 in the area 6 again before a predetermined time elapses or after performing an input operation for continuing, as shown in FIG. As indicated by 82, the button 61 is dragged and dropped in the figure representing the reception room 72a in FIG. When the user touches the button 61 and drags and drops it to an arbitrary position 92 on the diagram (71), in step S11, the input unit 12 detects that the button 61 is touched (first operation). If the button 61 touched by the user is dragged and dropped to an arbitrary position 92 on the diagram (71), the input unit 12 drags the button 61 to the position 92 on the diagram (71) in step S11. It is detected that it has been dropped (second operation). On the other hand, in step S11, when the input unit 12 detects the drop of the button 61, the display unit 11 continuously displays the button 61 at the dropped position 92.

  In step S11, the display unit 11 performs a display (not shown) for confirming whether the input operation is completed or continued when a predetermined time has elapsed after the button 61 is dropped, and the user continues. When the input operation is performed, or when the next first operation is performed before the predetermined time has elapsed, the input unit 12 enters the input state of the first operation again.

  In this example, the user first touches the button 62 in the area 6 before the predetermined time elapses or after performing an input operation for continuing, as shown in FIG. The button 62 is dragged and dropped in the figure representing the reception room 72a in FIG. When the user touches the button 62 and drags and drops it to an arbitrary position 93 on the diagram (71), in step S11, the input unit 12 detects that the button 62 is touched (first operation). If the button 62 touched by the user is dragged and dropped to an arbitrary position 93 on the diagram (71), the input unit 12 drags the button 62 to the position 93 on the diagram (71) in step S11. It is detected that it has been dropped (second operation). On the other hand, in step S11, when the input unit 12 detects the drop of the button 62, the display unit 11 continuously displays the button 62 at the dropped position 93.

  In step S11, the display unit 11 performs a display (not shown) for confirming whether the input operation is completed or continued when a predetermined time has elapsed since the button 62 was dropped, and the user completes the display here. When the input operation is performed, the transmission unit 14 generates first information corresponding to the first operation and second information corresponding to the second operation as follows, and transmits the first information to the information processing device 2. .

  That is, the transmission unit 14 generates a set of first and second information based on the three sets of first and second operations that are input operations received by the input unit 12 in step S <b> 11, and sends them to the information processing apparatus 2. It transmits to (step S12). Here, the first information represents the type and number of times of the button 61 or 62 selected by the first operation. The second information represents coordinates on the diagram (71) of the position where the button 61 or 62 is dropped. The transmission unit 14 uses the type of the button 61 or 62 (for example, identification information of the button 61 or 62) and the number of times each button is input as the first information, and each coordinate indicating each position where the button 61 or 62 is dropped. As 2nd information, it transmits with respect to the information processing apparatus 2 (step S12). For example, as illustrated in FIG. 8, the transmission unit 14 displays the coordinates of the positions 91 to 93 where the buttons 61 or 62 are dropped, corresponding to the center positions 91p to 93p of the buttons at the positions 91 to 93 ( 73) can be represented by coordinates in a predetermined orthogonal coordinate system with the origin O being the upper left corner coordinate.

  When transmitting the first information and the second information to the information processing apparatus 2, the transmission unit 14 adds the identification information of the terminal 1, the user identification information, and the like to the information processing apparatus 2, for example. May be transmitted. Further, the overall view (73) displayed on the display unit 11 of the terminal 1 is transmitted in advance from the information processing device 2 to the terminal 1, for example, and temporarily stored in a predetermined storage device in the terminal 1. Can do. In this case, the information processing apparatus 2 can recognize the figure or location displayed on the terminal 1 without receiving the identification information or the like shown in FIG. However, for example, when the terminal 1 stores an overall view of a plurality of locations, the transmission unit 14 indicates which location the overall view is selected by the user together with the first information and the second information. It transmits to the processing device 2.

  The format of the display screen of the display unit 11 described with reference to FIGS. 5 to 7 is an example and is not limited. For example, the size of the button displayed at the dropped positions 91 to 93 is reduced, displayed, or changed to another icon, or the position where the button is displayed after the drop is changed from the position where the user dropped. May be. When changing the position after the drop, for example, the buttons and icons can be arranged and displayed in an overlapping manner for each type, and the number of buttons and icons can be displayed using numbers or the like. . In the above example, the designated position is one room, but the designated position may be two or more rooms.

  On the other hand, the information processing apparatus 2 illustrated in FIG. 1 includes a storage unit 21, an output unit 22, and a reception unit 23. The information processing apparatus 2 is configured as a computer such as a server, for example. The storage unit 21, the output unit 22, and the reception unit 23 are functional blocks configured by a combination of a processor such as a CPU or MPU and its peripheral devices and a program executed by the processor. The processor and the program which comprise the memory | storage part 21, the output part 22, or the receiving part 23 may each be provided in each block, and may be shared by several blocks.

  The receiving unit 23 receives the first information and the second information transmitted from the transmitting unit 14 of the terminal 1. Further, the receiving unit 23 further relates to the location used for generating the terminal 1 identification information, the user identification information, or the first information and the second information transmitted by the transmission unit 14 of the terminal 1, or the entire view. Information can be received.

  The memory | storage part 21 memorize | stores the information which pinpoints a designation | designated position based on 2nd information, the matter which notifies based on 1st information, and the information which specifies the notification destination of the matter to notify.

  FIG. 9 is an explanatory diagram showing a configuration example of information for specifying the designated position based on the second information stored in the storage unit 21. In the example illustrated in FIG. 9, the storage unit 21 includes location identification information (that is, identification information in FIG. 73), designated position identification information (for example, a room name), and coordinates indicating the range of each designated position. Are stored in association with each other. Note that the shape of each designated position is not limited to a rectangle, and may be an arbitrary shape such as a polygonal shape or an elliptical shape. The coordinates indicating the range of each designated position are, for example, a set of two or more coordinates in a predetermined orthogonal coordinate system having the origin O as the coordinate of the upper left corner of the overall view (73) described with reference to FIG. Can be expressed as

  FIG. 10 is an explanatory diagram showing a configuration example of information for specifying items to be notified based on the first information stored in the storage unit 21 and a notification destination of the items to be notified. As shown in FIG. 10A, the storage unit 21 stores a plurality of sets of matters to be notified and one or a plurality of notification destinations in association with the contents of the first information. In the example illustrated in FIG. 10, the storage unit 21 stores identification information of the buttons 61 and 62 as the content of the first information. Further, the storage unit 21 stores items to be notified and a notification destination in association with the identification information of the buttons 61 and 62. In this example, as notification items, an order for a cup of coffee for one input operation of the button 61, and an order for a cup of tea for one input operation of the button 62, respectively. It is associated. Further, as shown in FIG. 10B, the information indicating each notification destination shown in FIG. 10A includes the following data. In this case, each notification destination is a group, an organization, or the like, and one or a plurality of persons in charge belong to each notification destination. The information of each notification destination includes each data of address, identification information of each person in charge, request history, and points. Here, the address of the notification destination is, for example, a URI (Uniform Resource Identifier), an IP address (Internet Protocol Address), a MAC assigned to the terminal 200 used by a person in charge of ordering coffee or tea, a department, an organization, or the like. An address such as an address (Media Access Control address) can be used. Alternatively, the notification destination address can be, for example, an e-mail address of a person in charge, a department, an organization, or the like, SNS (Social Networking Service) identification information, or the like. The identification information of each person in charge is used as a key when the output unit 22 obtains the situation of each person in charge, for example, whether the building has been entered, whether it is in the building, the position in the building, the state of the meeting, etc. Is done. The request history is data indicating past performance, and is data representing the number of times of request handling in the past certain period and the request contents. The point is an index representing the request response content and the number of times.

  Then, the output unit 22 refers to the storage unit 21, identifies one or a plurality of designated positions corresponding to the second information received by the receiving unit 23, and issues to be notified based on the first information and items to be notified Notification information is generated, notification information including the designated position and the notification item is generated in association with each other, and the generated notification information is output to the specified notification destination terminal 200 in a predetermined format. However, the notification destination is not limited to the specific terminal 200, and a plurality of terminals or one or a plurality of accounts may be the notification destination. Further, the output unit 22 has a function of receiving a response corresponding to information notified from the notification destination terminal 200 or the like.

  Here, an operation example of the information processing apparatus 2 in FIG. 1 will be described with reference to FIG. FIG. 11 is a flowchart for explaining an example of the operation of the information processing apparatus 2 when receiving the first information and the second information from the terminal 1.

  In the following example, in the terminal 1, as shown in FIG. 7, the following three sets of the first operation and the second operation are performed by the user, and the signal of a predetermined format including the first information and the second information from the terminal 1 Is sent. In this case, the first information indicates that the button 61 is input twice and the button 62 is input once. The second information is that the input position on the diagram (71) of the first button 61 is the position 91, the input position on the diagram (71) of the second button 61 is the position 92, and , Indicates that the input position of the button 62 on the diagram (71) is the position 93.

  In the information processing apparatus 2, when a signal in a predetermined format including the first information and the second information is transmitted from the terminal 1, the receiving unit 23 receives this signal (step S21 in FIG. 11).

  Next, the output unit 22 refers to the storage unit 21 and specifies a designated position, a notification item, and a notification destination based on the first information and the second information (step S22). In this example, the output unit 22 first refers to the information to be notified based on the first information shown in FIG. 10A and the information specifying the notification destination of the notification item, and the first information (two times Based on the input operation of the button 61 and the input operation of the button 62 once), the fact that the order of two cups of coffee and the order of one cup of tea are to be notified and the notification destination are specified. In this case, the output unit 22 refers to the information shown in FIG. 10A, and the request target person who can handle both the order of two cups of coffee and the order of one cup of tea notifies the notification destination A and the notification. Recognize that it is destination B. Then, the output unit 22 refers to the information on each notification destination shown in FIG. 10B, selects one of the notification destinations with reference to the situation of each person in charge, the past request history, etc. Specify as the notification destination of the request. In that case, the output part 22 can select a request subject on the basis of equalizing the number of requests to a plurality of request subjects, for example. Further, the output unit 22 refers to the information specifying the specified position based on the second information shown in FIG. 9 and shows the specified position corresponding to the second information (coordinates of the positions 91 to 93) as shown in FIG. The reception room A72a is specified.

  Next, the output unit 22 transmits the notification item specified in step S22 to the notification destination specified in association with the specified position specified (step S23). In this example, the output unit 22 includes a designated position representing the reception room A72a, a notification item representing an order for two cups of coffee, and an order for one cup of tea, and notification information including these pieces of information as predetermined information. It is generated in a format and output to the specified notification destination (terminal 200 or the like).

  For example, the terminal 200 receives the notification information output from the output unit 22 by a predetermined application, displays the content of the received notification information on the display unit of the terminal 200, or outputs a voice or the like, thereby generating the notification information. The person in charge of the notification destination is notified of the contents of the message and the reception. Here, the person in charge of the notification destination inputs the availability of the response corresponding to the request notified by performing a predetermined operation on the terminal 200.

  Next, the output unit 22 receives a reply indicating whether or not the request can be accepted from the notification destination terminal 200 (step S24). Next, the output unit 22 determines whether or not the request correspondence is impossible (step S25). If it is determined in step S25 that the request cannot be handled, the output unit 22 determines whether or not a requestable target person who has not yet been notified remains (step S26). When the output unit 22 determines in step S26 that there is a request target person, the output unit 22 returns to step S22, specifies the notification destination as the next request target person, and then executes the processes in step S23 and subsequent steps again. On the other hand, if the output unit 22 determines in step S25 that the request can be handled, or if it is determined in step S26 that there is no request target person, the output unit 22 proceeds to step S27 and sends the final request result to the notification source. Feedback is provided to the user of the terminal 1 (step S27). The feedback can be performed, for example, by displaying a predetermined screen on the terminal 1, vibrating the vibration device of the terminal 1, or outputting a predetermined notification sound by the terminal 1.

  As described above, according to the present embodiment, the user can arbitrarily select the first operation for designating the item to be notified in association with the designated position and the predetermined location displayed on the display unit 11 (71). The information processing device 2 specifies the specified position, the notification item, and the notification destination, and specifies the specified notification item in association with the specified specified position by performing the second operation of specifying the position of Output to the notification destination. The user only performs two operations, a first operation to be notified as an input operation and a second operation to designate an arbitrary position on the diagram (71). For example, the input operation is two touches or one touch. It can be a simple operation by sliding. Therefore, good operability of the user interface can be easily ensured.

<Details of Second Embodiment>
Next, a second embodiment will be described with reference to FIGS. FIGS. 12 to 15 are explanatory diagrams showing examples of display screens displayed by the display unit 11 shown in FIG. 1 as display screens 11e to 11h in the second embodiment. The display screen 11e shown in FIG. 12 and the display screen 11f shown in FIG. 13 are an area 6 for displaying buttons 601 to 606 for designating matters to be notified and an area 7 for displaying a diagram (71) showing a predetermined location. Are displayed on the same screen. Note that FIG. 71 is the same as that described with reference to FIGS. 2 and 3 in the description of the first embodiment, and a description thereof will be omitted. In this example, region 6 includes buttons 601 to 606. A button 601 is a button for notifying that a failure has occurred at a specified position. A button 602 is a button for notifying that a matter requiring attention is occurring at a specified position. The button 603 is a button for designating that the content of the failure occurring at the designated position relates to the lighting equipment. The button 604 is a button for designating that the content of the failure occurring at the designated position relates to the air conditioning equipment. A button 605 is a button for designating that the content of the precautions occurring at the designated position is being worked on. The button 606 is a button for notifying that the designated position is unlocked.

  Further, the display screen 11g shown in FIG. 14 and the display screen 11h shown in FIG. 15 display the area 6 for displaying the buttons 611 to 616 for designating matters to be notified and the diagram (71) indicating the predetermined place. Area 7 is displayed on the same screen. The button 611 is a button for designating that the failure occurring at the designated position is a water leak. The button 612 is a button for designating that the failure occurring at the designated position is a broken bulb such as a light bulb. The button 613 is a button for designating that the failure occurring at the designated position is a door abnormality. The button 615 is a button for designating that the failure occurring at the designated position is abnormal noise. The button 614 is a button for designating that abnormal noise is generated from the air conditioning equipment when the failure occurring at the designated position is abnormal noise. The button 616 is used to specify that the content of the failure occurring at the designated position is related to an appliance such as an electric instrument, or when the failure occurring at the designated position is abnormal noise. It is a button for designating that sound is generated from an instrument such as an electric instrument installed at the designated position.

  The buttons 611 to 616 in the area 6 on the display screen 11g shown in FIG. 14 and the display screen 11h shown in FIG. 15 are, for example, on the diagram (71) of the area 7 like the display screen 11f shown in FIG. After the button 601 is dropped, the screen is automatically switched and displayed, or when the user inputs a flick operation to the area 6, that is, an operation of flipping the input surface up and down or left and right.

  Here, an example of a user input operation starting from the display screen 11e of FIG. 12 will be described with reference to FIG. 4 and FIGS. In this example, from the state in which the display unit 11 displays the display screen 11e shown in FIG. 12, the user performs an operation of notifying that the abnormal noise has occurred in the reception room 72a in FIG. The case will be described. In this case, the predetermined place is the second floor of the Shin-Ohashi Building, and the designated position is the reception room 72a. Further, the matter to be notified is that the failure and the content of the failure are abnormal sounds.

  For example, the user activates a predetermined application program and selects a location to display the display screen 11e shown in FIG. Then, with the display screen 11e shown in FIG. 12 displayed on the display unit 11, the user first touches the button 601 in the area 6 as shown in FIG. The button 601 is dragged and dropped in the figure representing the reception room 72a in FIG. The input operation for touching the button 601 is a first operation for designating items to be notified in association with the reception room 72a shown in the diagram (71) displayed on the display unit 11 described above. Further, the input operation of dragging and dropping the button 601 to the arbitrary position 94 in FIG. 71 is the second operation for designating an arbitrary position on the figure 71.

  When the user touches the button 601 and drags and drops it to an arbitrary position 94 on the diagram (71), in step S11 in FIG. 4, the input unit 12 touches the button 601 (that is, the first operation). Next, the display unit 11 selects the button 601 from the normal state (for example, the display without the black frames at the top and left ends shown in FIG. 12) (for example, the black frames at the top and left ends shown in FIG. 13). Switch to the icon of “Display”. If the user touches the button 601 touched by the first operation and drags and drops the button 601 to an arbitrary position 94 on the drawing (71), the input unit 12 causes the button 601 to move to the position 94 on the drawing (71) in step S11. It is detected that it has been dragged and dropped (second operation). On the other hand, when the input unit 12 detects the drop of the button 601 in step S11, the display unit 11 continuously displays the button 601 at the dropped position 94.

  In step S11, for example, the display unit 11 performs a display (not shown) for confirming whether the input operation is completed or continued when a predetermined time has elapsed after the button 601 is dropped, and the user continues. When an input operation to this effect is performed, or when the next first operation is performed before the predetermined time has elapsed, the input unit 12 enters the input state of the first operation again.

  In this example, if the user inputs a flick operation to the area 6 before a predetermined time has elapsed or after performing an input operation to continue, the display unit 11 is shown in FIG. A display screen 11g is displayed. Here, as shown in FIG. 15, the user touches the button 615 in the area 6, and then drags the button 615 as shown by the locus 85 to represent the drawing room 72 a in FIG. Drop in. When the user touches the button 615 and drags and drops it to an arbitrary position 95 on the diagram (71), the input unit 12 indicates that the button 615 is touched (first operation) in step S11 of FIG. Detect. If the button 615 touched by the user is dragged and dropped to an arbitrary position 95 on the diagram (71), the input unit 12 drags the button 615 to the position 95 on the diagram (71) in step S11. It is detected that it has been dropped (second operation). On the other hand, in step S11, when the input unit 12 detects the drop of the button 615, the display unit 11 continuously displays the button 615 at the dropped position 95.

  In step S11, the display unit 11 performs a display (not shown) for confirming whether the input operation is completed or continued when a predetermined time has elapsed after the button 615 is dropped, and the user completes the display. When an input operation is performed, the transmission unit 14 generates first information corresponding to the first operation and second information corresponding to the second operation as follows, and transmits the first information to the information processing device 2.

  That is, the transmission unit 14 generates a set of first and second information based on the two sets of first and second operations that are input operations received by the input unit 12 in step S <b> 11, and sends them to the information processing apparatus 2. It transmits to (step S12). Here, the first information represents the types of the buttons 601 and 615 selected by the first operation. The second information represents coordinates on the diagram (71) where the buttons 601 and 615 are dropped. The transmission unit 14 uses the types of the buttons 601 and 615 (for example, identification information of the buttons 601 and 615) as the first information, and the coordinates indicating the positions 94 and 95 where the buttons 601 and 615 are dropped as the second information. Is transmitted to the information processing apparatus 2 (step S12). As in the first embodiment, the transmitter 14 shows the coordinates of the positions 94 and 95 where the buttons 601 and 615 are dropped in FIG. 8 corresponding to the center positions of the buttons at the positions 94 and 95, respectively. It can be expressed by coordinates in a predetermined orthogonal coordinate system with the origin O as the coordinate of the upper left corner of the overall view (73).

  When transmitting the first information and the second information to the information processing apparatus 2, the transmission unit 14 adds the identification information of the terminal 1, the user identification information, and the like to the information processing apparatus 2, for example. May be transmitted. Further, the overall view (73) displayed on the display unit 11 of the terminal 1 is transmitted in advance from the information processing device 2 to the terminal 1, for example, and temporarily stored in a predetermined storage device in the terminal 1. Can do. In this case, the information processing apparatus 2 can recognize the figure or location displayed on the terminal 1 without receiving the identification information or the like shown in FIG. However, for example, when the terminal 1 stores an overall view of a plurality of locations, the transmission unit 14 indicates which location the overall view is selected by the user together with the first information and the second information. It transmits to the processing device 2.

  The format of the display screen of the display unit 11 described with reference to FIGS. 12 to 15 is an example and is not limited. For example, the size of the button displayed at the dropped positions 94 and 95 is reduced, for example, or changed to another icon, or the position where the button is displayed after the drop is changed from the position where the user dropped. May be. When changing the position after the drop, for example, buttons and icons can be arranged and displayed for each type. In the above example, the designated position is one room, but the designated position may be two or more rooms.

  On the other hand, in the present embodiment, the storage unit 21 included in the information processing apparatus 2 illustrated in FIG. 1 includes the information for specifying the specified position based on the second information illustrated in FIG. 9 and the first information illustrated in FIG. The information to be notified based on the information and the information specifying the notification destination of the notification item are stored.

  FIG. 16 is an explanatory diagram showing a configuration example of information for specifying items to be notified based on the first information stored in the storage unit 21 and a notification destination of the items to be notified. In the example illustrated in FIG. 16, the storage unit 21 stores a plurality of sets of notification items, parent-child relationships of buttons operated in the first operation, and notification destinations in association with the contents of the first information. . In the example illustrated in FIG. 16, the storage unit 21 stores the identification information of the buttons 601 to 606 and 611 to 616 as the content of the first information. Further, the storage unit 21 stores items to be notified, a parent button of each button, and a notification destination in association with the identification information of the buttons 601 to 606 and 611 to 616. Here, the parent-child relationship of each button is a relationship between the parent button and the child button, in which the child button is a button for specifying the matter to be notified in addition to the matter to be notified associated with the parent button. is there.

  In the example shown in FIG. 16, as items to be notified, failure, attention, lighting, air conditioning, work, and unlocking are associated with buttons 601 to 606, respectively. Further, as items to be notified, the buttons 611 to 616 are associated with water leakage, ball breakage, door abnormality, air conditioning, abnormal noise, and appliances, respectively.

  Further, the button 601 and the button 602 are associated with information indicating that the button is a parent button. Information indicating that the button is a child button and the parent button is the button 601 is associated with the buttons 603, 604, 611, 612, 613, and 615. Information indicating that the button is a child button and the parent button is the button 602 is associated with the button 605. Information indicating that the button is a child button and the parent button is the button 601 or the button 602 is associated with the button 606. The button 614 is associated with information indicating that the button is a child button and the parent button is the button 615. The button 616 is associated with information indicating that the button is a child button and the parent button is the button 601 or 615.

  In addition, a notification address is associated with the button 601 and the button 602 which are parent buttons. A notification address is not associated with a child button. The notification address can be set as in the first embodiment.

  Then, the output unit 22 refers to the storage unit 21, identifies one or a plurality of designated positions corresponding to the second information received by the receiving unit 23, and issues to be notified based on the first information and items to be notified Notification information is generated, notification information including the designated position and the notification item is generated in association with each other, and the generated notification information is output to the specified notification destination terminal 200 in a predetermined format. However, the notification destination is not limited to the specific terminal 200, and can be notified to a plurality of terminals or one or a plurality of accounts. At this time, in this embodiment, when the output unit 22 specifies the information to be notified based on the first information, if the first information includes information indicating a plurality of buttons having a parent-child relationship, The matter to be notified is specified by combining the matter to be notified specified by the button and the matter to be notified specified by the child button.

  Here, with reference to FIG. 17, an operation example of the information processing apparatus 2 of FIG. 1 in the second embodiment will be described. FIG. 17 is a flowchart for explaining an example of the operation of the information processing apparatus 2 when the first information and the second information are received from the terminal 1.

  In the following example, in the terminal 1, as shown in FIGS. 13 and 15, the following two sets of the first operation and the second operation are performed by the user, and the terminal 1 includes the predetermined information including the first information and the second information. Assume that a signal of the form has been transmitted. In this case, the first information indicates that the button 601 and the button 615 are input. The second information indicates that the input position of the button 601 on the diagram (71) is the position 94, and that the input position of the button 615 on the diagram (71) is the position 95.

  In the information processing apparatus 2, when a signal in a predetermined format including the first information and the second information is transmitted from the terminal 1, the receiving unit 23 receives this signal (step S31 in FIG. 17).

  Next, the output unit 22 refers to the storage unit 21 and identifies a designated position, a notification item, and a notification destination based on the first information and the second information (step S32). In this example, the output unit 22 first refers to the information to be notified based on the first information shown in FIG. 16 and the information specifying the notification destination of the notification item, and outputs the first information (the buttons 601 and 615). Based on each input operation, the fact that the matter to be notified is a failure and the content of the failure is an abnormal sound is the matter to be notified and the address of the notification destination. Next, the output unit 22 refers to the information specifying the specified position based on the second information shown in FIG. 9 and sets the specified position corresponding to the second information (the coordinates of the positions 94 and 95) in FIG. The illustrated reception room A72a is specified (however, the coordinates of the positions 94 and 95 are not shown in FIG. 8).

  Next, the output unit 22 transmits the notification item specified in step S32 to the specified notification destination in association with the specified position specified (step S33). In this example, the output unit 22 generates notification information including a designated position indicating the reception room A72a and a notification item indicating failure and abnormal noise in association with each other in a predetermined format, and specifies the specified notification destination (terminal 200).

  For example, the terminal 200 receives the notification information output from the output unit 22 by a predetermined application, displays the content of the received notification information on the display unit of the terminal 200, or outputs a voice or the like, thereby generating the notification information. And the user of the terminal 200 is notified of the content of the message and that it has been received.

  As described above, according to the present embodiment, the user can arbitrarily select the first operation for designating the item to be notified in association with the designated position and the predetermined location displayed on the display unit 11 (71). The information processing device 2 specifies the specified position, the notification item, and the notification destination, and specifies the specified notification item in association with the specified specified position by performing the second operation of specifying the position of Output to the notification destination. The user only performs two operations, a first operation to be notified as an input operation and a second operation to designate an arbitrary position on the diagram (71). For example, the input operation is two touches or one touch. It can be a simple operation by sliding. Therefore, good operability of the user interface can be easily ensured.

  The first and second embodiments of the present invention are not limited to the above. For example, the authority for permitting operation / viewing may be set such that the user authority is divided into a person who can perform an operation and a person who can view information but cannot operate. In addition, the diagram (71) displayed on the display unit 11 may be a plan view corresponding to the positional relationship in the real space, or may be a modified and displayed positional relationship in the drawing in an easily understandable manner. . Further, FIG. 71 may include an actually captured image.

  Further, for example, in the area 6 for displaying the button for specifying the processing content shown in FIG. 2, the user can switch the button to be displayed by inputting a flick operation, that is, an operation of flipping the input screen up and down or left and right. It may be.

  For example, as illustrated in FIG. 15, a certain user performs an input operation including the first operation and the second operation on the terminal 1, and the information processing apparatus 2 receives the first information and the second information. In this case, the information processing apparatus 2 may transmit the received first information and second information to another user's terminal. Transmission to another user's terminal may be executed, for example, when another user gives an instruction to display the diagram (71) or (73) in the region 7 to the other user's terminal. it can. In this case, as shown in FIG. 15, the other user's terminal can confirm the state in which the failure button and the abnormal sound button are assigned to the reception room A72a. With this configuration, it is possible to prevent other users from notifying the already-reported items in duplicate.

  In the above description regarding the first and second embodiments, the operation example until the information processing apparatus 2 transmits the notification information to the terminal 200 or the like has been described. In addition, it is possible to add a process of performing a reply from the information processing apparatus 2 or the terminal 200 to the terminal 1 that has transmitted the second information. For example, when the notification is completed (that is, when transmission to the terminal 200 is normally completed), information indicating that the notification is completed may be returned from the information processing apparatus 2 to the terminal 1. In addition, a process for accepting input of confirmation of reception (reading confirmation) or notification content confirmation operation in the terminal 200 is added, and there is no confirmation input within a predetermined time when the person in charge is absent or the terminal 200 is busy. In such a case, a process of transmitting information from the information processing apparatus 2 to the terminal 1 that has transmitted the first and second information can be added.

  Although the embodiment of the present invention has been described above, each device of the information processing system 100 in FIG. 1 has a computer system therein. A series of processes related to the above-described process is stored in a computer-readable storage medium in the form of a program, and the above-described process is performed by the computer reading and executing this program. Here, the computer-readable storage medium refers to a magnetic disk, a magneto-optical disk, a CD-ROM, a DVD-ROM, a semiconductor memory, and the like. Alternatively, the computer program may be distributed to the computer via a communication line, and the computer that has received the distribution may execute the program. The “computer system” here includes an OS and the like.

  Then, all or a part of each processing in the terminal 1, the information processing device 2, or the terminal 200 is performed by a central processing unit such as a CPU reading the above program into a main storage device such as a ROM or a RAM. This is realized by executing processing and arithmetic processing. Of course, each processing unit constituting the information processing system 100 may be realized by dedicated hardware.

  Further, the embodiment of the present invention is not limited to the illustrated examples described above, and various modifications can be made without departing from the scope of the present invention.

  Further, the procedures shown in FIGS. 4, 11 and 17 show an example. Depending on the system to be applied, the same procedure may be repeatedly performed, a part thereof may be added, or a part may be omitted. Can be.

  Further, all or part of the functions of the information processing apparatus 2 may be virtualized and configured as a cloud server. Further, the information processing apparatus 2 may be provided with a display function or a voice output function, and the function of the terminal 200 may be realized by the information processing apparatus 2.

Further, a plan view displayed on the terminal 1 (for example, FIG. 71) may display a range selected based on the position of the terminal 1 or the position of the user of the terminal 1. For example, a building is provided with a position detection system that detects the position of the terminal 1 or the position of the user of the terminal 1. The control system obtains the position of the terminal 1 detected by the position detection system or the position of the user of the terminal 1 from the position detection system.
The information processing device 2 controls the terminal 1 so that the terminal 1 displays a plan view of a range determined based on the acquired position information. When displaying the plan view of the range, the information processing apparatus 2 causes the position of the terminal 1 or the position of the user of the terminal 1 based on the acquired position information to be the center of the plan view displayed on the terminal 1. To do.

  In addition, there may be a case where the target in the range specified from the terminal 1 cannot be specified. For example, if there is no selectable object or the like in the specified range, but the user mistakenly specifies the nonexistent object, the target in the range specified from the terminal 1 cannot be specified. A situation arises. In such a case, the information processing apparatus 2 displays on the terminal 1 that the target in the designated range could not be selected (designated) in response to a request from the terminal 1. For example, the information processing apparatus 2 prevents the display of the line (trajectory of the tracing operation) displayed when it can be selected or the display of the dropped icon when it cannot be selected. Alternatively, when the above selection cannot be made, a warning is displayed on the screen of the terminal 1, an alarm sound such as a beep sound is output from the terminal 1, or the terminal 1 is vibrated. You may make it output.

100 information processing system,
1 terminal, 11 display unit, 12 input unit, 13 touch panel, 14 transmission unit,
2 information processing device, 21 storage unit, 22 output unit, 23 receiving unit,
200 terminals

Claims (8)

A display unit for displaying a diagram showing a predetermined place;
An input unit that accepts an input of a first operation that designates a matter to be notified in association with a designated position on the figure, and accepts an input of a second operation that designates an arbitrary position on the figure;
A terminal including: a transmission unit configured to transmit first information corresponding to the first operation and second information corresponding to the second operation;
A receiver for receiving the first information and the second information transmitted by the transmitter;
A storage unit for storing information for specifying the designated position based on the second information, information for specifying the notification item based on the first information, and information for specifying a notification destination of the notification item,
Based on the first information and the second information, referring to the storage unit, the designated position, the matter to be notified, and the notification destination are specified, and the specified notification matter is set to the specified designated position. An information processing system comprising: an output unit that outputs an output to the specified notification destination in association with each other. A display unit for displaying a diagram showing a predetermined place;
An input unit that accepts an input of a first operation that designates a matter to be notified in association with a designated position on the figure, and accepts an input of a second operation that designates an arbitrary position on the figure;
Information specifying the designated position based on the second information related to the second operation, and information specifying the matter to be notified and a notification destination of the matter to be notified based on the first information related to the first operation are stored. A storage unit to
Based on the first information and the second information, referring to the storage unit, the designated position, the matter to be notified, and the notification destination are specified, and the specified notification matter is set to the specified designated position. An information processing system comprising: an output unit that outputs the information to the specified notification destination in association with each other. The information processing system according to claim 1 or 2, wherein the second operation is performed subsequent to the first operation. The input surface of the input unit and the display surface of the display unit are integrally configured,
The first operation is an operation of touching an icon displayed on the display unit;
4. The operation according to claim 1, wherein the second operation is an operation of moving to an arbitrary position on the drawing while touching the icon touched in the first operation and releasing it. 5. Information processing system. The information processing system according to any one of claims 1 to 4, wherein the first information and the second information can be displayed on another terminal. The information processing system according to any one of claims 1 to 5, wherein a matter to be notified in association with a designated position on the figure relates to a food / beverage arrangement or a facility failure. On the terminal,
A step of displaying a figure showing a predetermined place on the display unit;
A step of accepting an input of a first operation for designating an item to be notified in association with a designated position on the diagram at the input unit, and accepting an input of a second operation for designating an arbitrary position on the diagram;
Transmitting a first information corresponding to the first operation and a second information corresponding to the second operation in a transmission unit;
In an information processing device,
Using a storage unit that stores information for specifying the designated position based on the second information, and information for specifying the notification item and the notification destination of the notification item based on the first information,
In the receiving unit, receiving the first information and the second information transmitted by the transmitting unit;
Based on the first information and the second information, the output unit refers to the storage unit, identifies the designated position, the item to be notified, and the notification destination, and specifies the identified item to be notified And outputting to the specified notification destination in association with the designated position. On the terminal computer,
A step of displaying a figure showing a predetermined place on the display unit;
A step of accepting an input of a first operation for designating an item to be notified in association with a designated position on the diagram at the input unit, and accepting an input of a second operation for designating an arbitrary position on the diagram;
The transmitting unit executes a step of transmitting the first information corresponding to the first operation and the second information corresponding to the second operation, and
In the information processing device,
Using a storage unit that stores information for specifying the designated position based on the second information, and information for specifying the notification item and the notification destination of the notification item based on the first information,
In the receiving unit, receiving the first information and the second information transmitted by the transmitting unit;
Based on the first information and the second information, the output unit refers to the storage unit, identifies the designated position, the item to be notified, and the notification destination, and specifies the identified item to be notified And a step of outputting to the specified notification destination in association with the designated position.

Images