JP2016158119A - Supplier and user matching system and operation method of supplier and user matching system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To make a supplier and a user, matching in need, speech each other.SOLUTION: Supplier information including a supplier telephone number matching the supplier telephone number of a supplier terminal originated a call is searched, and the category of supplier is read (S52). Next, user information including a category, matching the category thus read and desired by the user, is searched and the user telephone number is read (S53). Next, a response including the user telephone number thus read is transmitted on a call control network (S7). The call control network controls so that the call is incoming to a user terminal corresponding to the user telephone number.SELECTED DRAWING: Figure 5

Description

  The present invention relates to a technique for allowing a user and a user who have matched needs to have a conversation.

  Conventionally, there is a service called number display that displays a telephone number of a partner when a call is received on a telephone (Non-patent Document 1).

"Number Display", [online], NTT East, [Search February 4, 2015], Internet <URL: http://web116.jp/shop/benri/number/num_00.html>

  Conventionally, in order to determine whether a service or a product sold by a trader matches a user's needs, the trader needs to call the user and have a conversation. In order to talk with users who have matching needs, the traders had to make calls to many users. When a user receives a call from an unknown business, the user often rejects the incoming call even if the telephone number is displayed on the number display.

  Therefore, it is difficult for a trader who matches the needs and the user to have a conversation. There is also a problem that many incomplete calls occur due to call rejection and the load on the communication network increases.

  The present invention has been made in view of the above problems, and an object of the present invention is to provide a technology for allowing a user and a user who have matched needs to have a conversation.

  In order to solve the above-mentioned problems, a first aspect of the present invention is a vendor user matching system including a database server and a call control network, wherein the database server is a vendor number for each vendor terminal. A dealer information storage unit that stores dealer information including a telephone number and a category of a dealer using the dealer terminal, and a user telephone number that is a telephone number of the user terminal for each user terminal and desired by the user. A user information storage unit that stores user information including a category of a service provider to be stored, and a search for merchant information that includes a merchant telephone number that matches the merchant telephone number received from the call control network, from the merchant information storage unit. Then, the category is read out from the supplier information, and user information including a category matching the category is searched from the user information storage unit. A search unit that reads out a user telephone number and transmits it to the call control network, and the call control network, if a call originates from any of the vendor terminals, Transmitting to the database server, receiving the database server user telephone number, and causing the user terminal corresponding to the user telephone number to receive the call.

  The second aspect of the present invention is a vendor user matching system including a database server and a call control network, and the database server uses a vendor telephone number that is a telephone number of the vendor terminal and the vendor terminal for each vendor terminal. A supplier information storage unit that stores supplier information including the category of the supplier to be used, and a user phone number that is a telephone number of the user terminal for each user terminal and a user category that is desired by the user User information storage unit for storing user information and user information storage unit, and search for user information including a user telephone number that matches the user telephone number received from the call control network. The category is read from the vendor information, the vendor information including the category matching the category is searched from the vendor information storage unit, and the vendor telephone number is read from the vendor information. A search unit that transmits to the call control network, and the call control network sends a user telephone number of the user terminal to the database server when a call is transmitted from any of the user terminals. Transmitting, receiving a vendor telephone number from the database server, and causing the vendor terminal corresponding to the vendor telephone number to receive the call.

  A third aspect of the present invention is a method for operating a merchant user matching system including a database server and a call control network, wherein the database server includes a merchant telephone number which is a telephone number of the merchant terminal for each merchant terminal and the merchant. A vendor information storage unit that stores vendor information including a category of a vendor that uses the terminal, a user telephone number that is a telephone number of the user terminal for each user terminal, and a category of the vendor desired by the user A user information storage unit that stores user information including: when the call control network sends a call from any of the vendor terminals, Transmitting a merchant telephone number to the database server; and the database server matches the merchant telephone number received from the call control network from the merchant information storage unit. The user information including the category matching the category is retrieved from the user information storage unit, and the user information is retrieved from the user information. A step of reading a telephone number and transmitting it to the call control network; and the call control network receives a user telephone number from the database server and causes the user terminal corresponding to the user telephone number to receive the call. And a step.

  The fourth aspect of the present invention is a method for operating a merchant user matching system including a database server and a call control network, wherein the database server includes a merchant telephone number which is a telephone number of the merchant terminal for each merchant terminal and the merchant. A vendor information storage unit that stores vendor information including a category of a vendor that uses the terminal, a user telephone number that is a telephone number of the user terminal for each user terminal, and a category of the vendor desired by the user And a user information storage unit that stores user information including: when the call control network sends a call from any of the user terminals, the user method Transmitting the user telephone number of the terminal to the database server; and the user telephone received from the call control network by the database server from the user information storage unit The user information including the user telephone number that matches the issue number is retrieved, the category is read out from the user information, the merchant information including the category that matches the category is retrieved from the merchant information storage unit, and the merchant information is retrieved. Reading the vendor telephone number from the database server and transmitting it to the call control network, and receiving the vendor telephone number from the database server, and causing the vendor terminal corresponding to the vendor telephone number to receive the call It is characterized by including.

  ADVANTAGE OF THE INVENTION According to this invention, the trader and user who matched needs can be made to talk.

FIG. 1 is a diagram showing a configuration of a supplier user matching system according to the present embodiment. FIG. 2 is a diagram showing a schematic configuration of the database server shown in FIG. FIG. 3 is a diagram illustrating an example of the configuration of the supplier information storage unit illustrated in FIG. 2. FIG. 4 is a diagram showing an example of the configuration of the user information storage unit shown in FIG. FIG. 5 is a sequence diagram in the case of making a call from a supplier terminal in the supplier user matching system shown in FIG. FIG. 6 is a detailed flowchart of steps S5 and S7 shown in FIG. FIG. 7 is a sequence diagram in the case of making a call from a user terminal in the supplier user matching system shown in FIG. FIG. 8 is a detailed flowchart of steps S25 and S27 shown in FIG.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

FIG. 1 is a diagram showing a configuration of a supplier user matching system according to the present embodiment.
The database server 1 is connected to the call control network 2 via a communication line. The call control network 2 includes a plurality of telephone terminals (hereinafter referred to as vendor terminals 3) used by a plurality of vendors and a plurality of telephone terminals (hereinafter referred to as users) used by a plurality of users via a communication line. Terminal 4). The call control network 2 includes a plurality of call control servers connected to each other via communication lines. The call control server is, for example, a SIP server. The merchant terminal 3 and the user terminal 4 are connected to one of the call control servers. A plurality of traders are classified into a plurality of categories (real estate, insurance, etc.) depending on differences in services provided and products. Each category includes one or more vendors.

FIG. 2 is a diagram showing a schematic configuration of the database server shown in FIG.
The database server 1 includes a trader information storage unit 11 that stores trader information for each trader terminal 3, a user information storage unit 12 that stores user information for each user terminal 4, and a trader information storage unit 11. And a search unit 13 that searches the user information storage unit 12.

FIG. 3 is a diagram illustrating an example of the configuration of the supplier information storage unit illustrated in FIG. 2.
The dealer information storage unit 11 stores, for each dealer terminal 3, dealer information including a dealer telephone number that is the telephone number of the dealer terminal and a category of a dealer that uses the dealer terminal. For example, the category is expressed by numbers. The figure illustrates 10 indicating the real estate category and 11 indicating the insurance category.
The information in the merchant information is pre-registered by communication from the merchant terminal 3, for example.

FIG. 4 is a diagram showing an example of the configuration of the user information storage unit shown in FIG.
The user information storage unit 12 stores, for each user terminal 4, user information including a user telephone number that is a telephone number of the user terminal and a category of a trader desired by the user. For example, the category is expressed by numbers. When a user is interested in a certain category or wants to receive sales, this category is included in the user information.

The user information may include the remaining number of incoming calls that may cause the user terminal corresponding to the user telephone number in the user information to receive a call.
The user information may include a condition when a call may be received by the user terminal corresponding to the user telephone number in the user information.
The condition indicates, for example, a time period during which the user terminal can receive a call.
The condition indicates, for example, an evaluation value of a trader who may make a call to the user terminal.

The user information may include a condition indicating an evaluation value of a supplier who uses a supplier terminal that may receive a call sent from the user terminal corresponding to the user telephone number in the user information.
Information in the user information is pre-registered by communication from the user terminal 4, for example.

FIG. 5 is a sequence diagram in the case of making a call from a supplier terminal in the supplier user matching system shown in FIG.
The trader terminal 3 is operated by the trader and sends a call to the call control network 2 (S1).
The call control network 2 transmits an inquiry including the trader telephone number of the trader terminal 3 to the database server 1 (S3).

  The database server 1 searches for the user telephone number of the user terminal 4 used by a user who desires a business category corresponding to the category of the business operator (S5), and performs call control for an answer including the user telephone number. It transmits to the network 2 (S7).

The call control network 2 causes the user terminal 4 of the user telephone number in the answer to receive a call (S9).
Thereby, the dealer terminal 3 and the user terminal 4 can make a call (S11), and a sales conversation from the dealer to the user is performed.

FIG. 6 is a detailed flowchart of steps S5 and S7 shown in FIG.
The search unit 13 receives the inquiry and reads out the supplier telephone number (S51).
Next, the search unit 13 searches the vendor information storage unit 11 for vendor information including the vendor telephone number that matches the read vendor telephone number, and reads the category from the vendor information (S52).

Next, the search unit 13 searches the user information storage unit 12 for user information including a category that matches the read category, and reads the user telephone number from the user information (S53).
Here, for example, if the number of incoming calls in the user information is 0, the search unit 13 excludes the user information from the search result. Thereby, it is possible to prevent a call from being received at the user terminal corresponding to the user telephone number in the user information.

  In addition, for example, if the condition in the user information is not satisfied, the search unit 13 excludes the user information from the search result. Thereby, it is possible to prevent a call from being received at the user terminal corresponding to the user telephone number in the user information. For example, if the current time is not included in the time zone (condition) in which a call can be received by the user terminal, the user information is excluded from the search result. For example, if the evaluation value of the supplier using the supplier terminal of the received supplier telephone number is lower than the evaluation value (condition) of the supplier that may cause the user terminal to receive a call, the search unit 13 displays the user information. Exclude from search results. For example, if the latter evaluation value is published on the Internet, it may be used.

For example, if the number of incoming calls is included in the user information including the read user telephone number, the search unit 13 subtracts the number of incoming calls (S55).
Next, the search unit 13 transmits an answer including the read user telephone number to the call control network 2 (S7), and ends the process.

  As described above, when making a call from a trader terminal, the trader can have a sales conversation with a user who wants a trader in a category that matches the category of the trader. The user can receive sales from a desired category of merchants. In addition, the user does not need to know the user telephone number. Further, for the service provider operating the call control network 2, it is possible to eliminate the inconvenience of call origination by the contractor, reduce incomplete calls, and reduce the load on the call control network 2. For service providers, sales can be increased by obtaining a registration fee from the service provider.

  Also, if the number of incoming calls is set and it is 0, the user information is excluded, so that there is an effect that the user does not have to receive sales more than necessary.

  In addition, if conditions are set and the conditions are not satisfied, the user information is excluded, and there is an effect that it is not necessary to receive sales when unnecessary.

  Also, if the evaluation value (condition) of the supplier is set and the evaluation value of the supplier using the supplier terminal of the received supplier telephone number is lower than the evaluation value (condition), the user information is excluded from the search result. By doing so, you can receive sales only from suppliers with high evaluation values.

FIG. 7 is a sequence diagram in the case of making a call from a user terminal in the supplier user matching system shown in FIG.
The user terminal 4 is operated by the user and sends a call to the call control network 2 (S21).

  The call control network 2 transmits an inquiry including the user telephone number of the user terminal 4 to the database server 1 (S23).

  The database server 1 searches for the merchant telephone number of the merchant terminal 3 used by the merchant in the category that matches the category of the merchant desired by the user (S25), and sends a response including the merchant telephone number to the call control network 2 (S27).

The call control network 2 receives the call at the merchant terminal 3 of the merchant telephone number in the answer (S29).
Thereby, the dealer terminal 3 and the user terminal 4 can make a call (S31), and a sales conversation from the dealer to the user is performed.

FIG. 8 is a detailed flowchart of steps S25 and S27 shown in FIG.
The search unit 13 receives the inquiry and reads the user telephone number (S251).
Next, the search unit 13 searches the user information storage unit 12 for user information including the user phone number that matches the read user phone number, and reads the category from the user information (S252).

  Here, for example, if the user information includes an evaluation value (condition) of a supplier who uses a supplier terminal that may receive a call, the search unit 13 also reads the evaluation value (S252).

Next, the search unit 13 searches the vendor information storage unit 11 for vendor information including a category that matches the read category, and reads the vendor telephone number from the vendor information (S253).
For example, if the evaluation value of the supplier corresponding to the searched supplier information is lower than the evaluation value (condition) of the supplier that may call the supplier terminal, the search unit 13 excludes the supplier information from the search result. . For example, if the latter evaluation value is published on the Internet, it may be used. As a result, it is possible to prevent a call from being received at the user terminal corresponding to the supplier telephone number in the supplier information.

  Next, the search unit 13 transmits an answer including the read business phone number to the call control network 2 (S27), and ends the process.

  As described above, when making a call from the user terminal, the user can receive sales from a desired category of business. In addition, the user does not need to know the user telephone number. Further, the merchant can have a sales conversation with a user who wants a merchant in a category that matches the merchant category. In addition, since the user can save the trouble of searching for a contractor, the service provider can easily use the service. In addition, sales can be increased by obtaining usage fees from users.

  In addition, if the evaluation value (condition) of the supplier is set and the evaluation value of the supplier corresponding to the searched supplier information is lower than the evaluation value, the supplier information is excluded from the search result, and the supplier having a high evaluation value is excluded. You can only get sales from.

  In addition, in this Embodiment, although the case where it transmits from a supplier terminal and the case where it transmits from a user terminal was demonstrated, you may provide only one function.

  A computer program for causing a computer to function as the database server 1 can be recorded on a computer-readable recording medium such as a semiconductor memory, a magnetic disk, an optical disk, a magneto-optical disk, or a magnetic tape, and a communication network such as the Internet can be used. And can be widely distributed.

DESCRIPTION OF SYMBOLS 1 Database server 2 Call control network 3 Contractor terminal 4 User terminal 11 Contractor information storage part 12 User information storage part 13 Search part

Claims (8)

A vendor user matching system comprising a database server and a call control network,
The database server is
A merchant information storage unit that stores merchant information including a merchant telephone number that is the telephone number of the merchant terminal and a category of the merchant using the merchant terminal for each merchant terminal;
A user information storage unit for storing user information including a user telephone number which is the telephone number of the user terminal and a category of a trader desired by the user for each user terminal;
Search the merchant information including the merchant telephone number that matches the merchant telephone number received from the call control network from the merchant information storage unit, read the category from the merchant information, and from the user information storage unit to the category A search unit that searches for user information including a matching category, reads a user telephone number from the user information, and transmits the user phone number to the call control network;
The call control network
If there is a call from any of the vendor terminals, the vendor phone number of the vendor terminal is transmitted to the database server, the database server user phone number is received, and the usage corresponding to the user phone number is received. A merchant user matching system characterized in that the call is received at the customer terminal. The user information includes the remaining number of incoming calls that may cause the user terminal corresponding to the user telephone number in the user information to receive a call,
The supplier user matching system according to claim 1, wherein if the number of incoming calls in the searched user information is 0, the user information is excluded from the search result. The user information includes a condition when a call may be received by a user terminal corresponding to the user telephone number in the user information,
The supplier user matching system according to claim 1 or 2, wherein if the condition in the searched user information is not satisfied, the user information is excluded from the search result. The user information includes a condition indicating an evaluation value of a trader who uses a trader terminal that may make a call to the user terminal corresponding to the user telephone number in the user information,
The user information is excluded from a search result if an evaluation value of a supplier who uses a supplier terminal of the received supplier telephone number is lower than an evaluation value in the searched user information. The supplier user matching system according to 1 or 2. A vendor user matching system comprising a database server and a call control network,
The database server is
A merchant information storage unit that stores merchant information including a merchant telephone number that is the telephone number of the merchant terminal and a category of the merchant using the merchant terminal for each merchant terminal;
A user information storage unit for storing user information including a user telephone number which is the telephone number of the user terminal and a category of a trader desired by the user for each user terminal;
The user information storage unit is searched for user information including a user telephone number that matches the user telephone number received from the call control network, a category is read from the user information, and from the supplier information storage unit A search unit for searching for vendor information including a category that matches the category, reading a vendor telephone number from the vendor information, and transmitting it to the call control network;
The call control network
If there is a call from any of the user terminals, the user telephone number of the user terminal is transmitted to the database server, the dealer telephone number is received from the database server, and the dealer telephone number is supported. A merchant user matching system characterized in that the call is received by a merchant terminal. The user information includes a condition indicating an evaluation value of a merchant using a merchant terminal that can receive a call sent from a user terminal corresponding to the user telephone number in the user information,
6. The trader according to claim 5, wherein if the evaluation value of the trader corresponding to the searched trader information is lower than the evaluation value in the searched user information, the trader information is excluded from the search result. User matching system. A method of operating a merchant user matching system comprising a database server and a call control network,
The database server is
A merchant information storage unit that stores merchant information including a merchant telephone number that is the telephone number of the merchant terminal and a category of the merchant using the merchant terminal for each merchant terminal;
For each user terminal, a user telephone number that is the telephone number of the user terminal and a user information storage unit that stores user information including a category of a trader desired by the user,
The operation method is as follows:
The call control network, when a call originates from any of the merchant terminals, transmitting the merchant telephone number of the merchant terminal to the database server;
The database server retrieves merchant information including a merchant telephone number matching the merchant telephone number received from the call control network from the merchant information storage unit, reads a category from the merchant information, and the user information storage unit A user information including a category matching the category, a user telephone number is read from the user information, and transmitted to the call control network;
The call control network includes a step of receiving a user telephone number from the database server and causing the user terminal corresponding to the user telephone number to receive the call. How it works. A method of operating a merchant user matching system comprising a database server and a call control network,
The database server is
A merchant information storage unit that stores merchant information including a merchant telephone number that is the telephone number of the merchant terminal and a category of the merchant using the merchant terminal for each merchant terminal;
For each user terminal, a user telephone number that is the telephone number of the user terminal and a user information storage unit that stores user information including a category of a trader desired by the user,
The operation method is as follows:
When the call control network sends a call from any of the user terminals, the user telephone number of the user terminal is transmitted to the database server;
The database server searches the user information storage unit for user information including a user telephone number that matches the user telephone number received from the call control network, reads a category from the user information, and Searching merchant information including a category matching the category from the merchant information storage unit, reading the merchant telephone number from the merchant information, and transmitting to the call control network;
The call control network includes a step of receiving a vendor telephone number from the database server and causing the vendor terminal corresponding to the vendor telephone number to receive the call.

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