JP2016157211A - System, electronic device, notification method, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To transmit a method of handling an error generated in an image forming apparatus, to a mobile device of a person located in an error-handling position, at an appropriate timing, to be displayed on the mobile device.SOLUTION: A system 100 includes: a plurality of image forming apparatuses 102 connected over a network; and a mobile device 105 which issues a print command to the image forming apparatuses 102. The image forming apparatus 102 includes: an error detection section which detects an error of a print job executed by the image forming apparatus, to determine the content of the error; an error handling method determination section which searches and acquires an error handling method for handling the determined error, on the basis of the content of the error determined; and an error information notification section which controls the mobile device to acquire the error handling method, by use of position information of the mobile device transmitted from the mobile device 105.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a system, an electronic device, an error notification method, and a program.

  Up to now, there has been known an image forming method in which print data and a print command are issued from a portable device such as a smart phone or a tablet terminal to the image forming apparatus to print from the image forming apparatus. Further, in the conventional image forming system, when an error occurs, an error canceling method for canceling the generated error is displayed on a portable device (Japanese Patent Laid-Open No. 2014-32518: Patent Document 1). ).

  According to the conventional technology, an error canceling method for canceling an error generated in an image forming apparatus such as a printer can be displayed on a portable device such as a smart phone or a tablet terminal. However, even if the error cancellation method is displayed on the mobile device, the user carrying the mobile device is not always in a position where the error can be canceled. That is, conventionally, an error canceling method cannot be displayed on the portable device at an appropriate timing with respect to an error occurring in the image forming apparatus. The present invention has been made in view of the above-described problems of the prior art, and an error canceling method for canceling an error generated in an electronic apparatus such as an image forming apparatus is displayed on a portable device at an appropriate timing. The purpose is to provide a technology that makes it possible.

The present invention has been made in view of the above-described problems of the prior art. In the present invention,
A system in which an electronic device and a portable device are connected via a network,
The portable device is:
A transmission unit that transmits a predetermined processing request to the electronic device;
Position information for transmitting to the electronic device position information for identifying the current position of the portable device upon detecting that an error has occurred in the electronic device while the electronic device is executing a process based on the predetermined processing request A transmission unit;
When an error canceling method for canceling the error according to the transmitted position information is transmitted from the electronic device, a display control unit that displays the error canceling method on the display unit of the portable device;
Have
The electronic device is
If an error occurs during execution of a process based on the predetermined processing request transmitted from the portable device, position information for receiving the position information of the portable device transmitted by the portable device in response to the occurrence of the error A receiver,
An error canceling method notifying unit that controls transmission of the error canceling method for canceling the generated error to the portable device based on the content of the error that has occurred and the positional information received by the positional information receiving unit; A configuration is provided.

  ADVANTAGE OF THE INVENTION According to this invention, the technique of displaying the error cancellation method for canceling the error which generate | occur | produced with the electronic device on a portable apparatus at an appropriate timing can be provided.

1 is a diagram showing a schematic configuration of an image forming system 100 of the present embodiment. The figure which shows the functional block 200 of the portable apparatus 105 used by this embodiment. FIG. 2 is a diagram illustrating functional blocks of an image forming apparatus according to the present embodiment, for example, an MFP. The figure which shows the functional block of the information processing apparatus 110 used by this embodiment. The figure which shows the hardware block 500 of the portable apparatus 105 used by this embodiment. 2 is a diagram showing a hardware block 600 of an image forming apparatus called MFP 102 used in the present embodiment. FIG. The figure which shows the hardware block 700 of the information processing apparatus 110 of this embodiment. FIG. 3 is a diagram showing a sequence of processing executed by the image forming system 100 of the present embodiment. 9 is a flowchart of determination processing in steps S806 and S809 of the processing shown in FIG. 6 is a diagram illustrating an embodiment of a position table 1000 that functions as an association unit used by the MFP 102 in the present embodiment. FIG. The figure which shows the specific example 1100 of the position table in this embodiment. FIG. 10 is a diagram showing a processing sequence in the second embodiment of the image forming system 100 of the present embodiment. The figure which shows the structure of the position table 1300 used as a matching means used by this embodiment. 13 is a flowchart of determination processing in steps S1206 and 1209 of the processing illustrated in FIG.

  Hereinafter, the present invention will be described with embodiments, but the present invention is not limited to the embodiments described below. FIG. 1 shows a schematic configuration of a system 100 of the present embodiment. The system 100 includes a plurality of electronic devices connected via a network 101, for example, a multi-function copier (hereinafter simply referred to as MFP) 102 and a printer 104. The network 101 may be connected to an information processing apparatus 110 such as a printer server or a job management server as an electronic device. Hereinafter, for the sake of clarity of explanation, it is assumed that the electronic device is the MFP 102 or the information processing apparatus 110 and the system 100 is an image forming system.

  Further, in one aspect of the present embodiment, the wireless LAN access points 106 may be installed at appropriate intervals so that the mobile device 105 can always access the network 101.

  Furthermore, in the image forming system 100 according to the present exemplary embodiment, the user 103 sends a print job from a portable device such as a smartphone or a tablet terminal to each device using, for example, a protocol such as IEEE803.11x with respect to the MFP 102. Command. When instructing printing, (1) a document stored in the MFP 102 or the like may be designated to instruct printing. In addition, (2) a document stored in the portable device 105 may be sent to the MFP 102 together with a print command. Furthermore, in another embodiment, (3) it is possible to issue a print command to the information processing apparatus 110 and cause the MFP 102 to execute printing.

  For example, when the MFP 102 is instructed to execute printing by the above (1) to (3), the MFP 102 can notify the requesting portable device 105 of the status of the printing execution. Examples of the notification include completion of printing, paper jam, no toner remaining, occurrence of an error requiring a serviceman call, and other warnings.

  Incidentally, the user 103 may stop at the place after requesting the MFP 102 to print, but may move within the office while holding the portable device 105. In some cases, an error notification is received from the MFP 102 and the user 103 is moving to respond to the error notification. The location of the user 103 is up to the convenience of the user. On the other hand, the user must take some action to complete the print job requested by the MFP 102. Conventionally, an error canceling method is locally displayed on the operation panel of the MFP 102 or the like. For this reason, when the user knows that a printing error has occurred, he / she must know and deal with the cancellation method only after returning to the MFP 102 that executes the print job from a remote location.

  This causes a burden on the user who is working away from the MFP 102 after instructing a print job remotely from the portable device 105 to cancel errors and wait for completion of printing. . Moreover, the merit of the system which commands printing from the portable device 105 may be reduced.

  For this reason, in this embodiment, it is possible to notify the portable device 105 of an error canceling method for solving the problem of the image forming apparatus wherever the user 103 is located. Further, the notification of the error canceling method to the portable device 105 can be notified regardless of the location where the user 103 exists according to the type of error, or can be notified asynchronously in association with the position where the user 103 exists. it can.

  Hereinafter, the configuration for that purpose will be described in detail. FIG. 2 shows a functional block 200 of the portable device 105 used in the present embodiment. The portable device 105 includes an error information acquisition unit 201, a position information acquisition unit 202, an error cancellation method acquisition unit 203, and an error display unit 204. The error information acquisition unit 201 periodically polls the MFP 102 and acquires error information of the MFP 102. The term “error information” in the present embodiment refers to information indicating that an electronic device such as the MFP 102 is in a state where a requested function among functions other than the information processing function cannot be completed, that is, in an error state. It is. The location information acquisition unit 202 provides a function of acquiring location information of the mobile device 105. For example, the GPS function of the mobile device 105 and the network address of the wireless LAN access point 106 are looked up from the access point list 210 or the like. To obtain the position associated with the access point.

  After an error is detected, the error cancellation method acquisition unit 203 periodically polls the MFP 102 and the information processing apparatus 110 to acquire error cancellation information. In a specific embodiment, polling is started at the same time as error detection, and when there is accessible error release information, the error release information is downloaded. The error display unit 204 can be configured as a viewer for displaying the downloaded error release information. For example, the error display unit 204 can be implemented as a browser, a PDF viewer, or another application viewer. In the present embodiment, the term “error release information” means electronic content including a disclosure method for eliminating an error occurring in an electronic device, such as PDF, HTML, XML, and the like. The term “error canceling method” in the present embodiment is presented to the user by displaying error canceling information, which is the electronic content, on the display screen of the mobile device or by reading it out with a text reader. This corresponds to a behavior method for the user to cancel the error.

  Further, the portable device 105 includes an interface function unit 205. The interface function unit 205 provides an interface function with each function unit described later, and enables data interface by middleware or the like.

  In addition, the portable device 105 includes an imaging unit 206, a communication unit 207, a display unit 208, and a storage unit 209. The imaging unit 206 has a function of acquiring and processing an image from a camera device included in the portable device 105. . The communication unit 207 converts the information into a transmission packet or frame format in order to transfer the information via the network. In addition, the communication unit 207 provides a function of extracting an information part from the received packet and passing it to an appropriate application.

  The display unit 208 provides a function of reproducing the video information generated by the error display unit 204, and the storage unit 209 stores the program, data, various information, and the like of the portable device 105, and responds to access from each functional unit. Provides a function to store, read, and delete stored information.

  Note that the access point list 210 illustrated in FIG. 2 may not be used when the location information is acquired using the GPS function of the mobile device 105. However, the access point list 210 is preferably used when the location information of the access point accessed by the mobile device 105 is used as the location information of the mobile device 105. The access point list 210 registers a network address such as an access point identification value “AP #”, an IP address, and location information indicating the location where the access point is placed as a pair. -It can be stored as data. In order to identify the access point, a MAC address can also be used.

  In the polling for acquiring the error canceling method, the portable device 105 according to the present embodiment sends at least position information to the MFP 102 or the information processing apparatus 110 to enable acquisition of the error canceling method.

  FIG. 3 shows functional blocks of the image forming apparatus of this embodiment, for example, the MFP 102. The MFP 102 includes an engine control unit 301, an error determination unit 302, an error cancellation method determination unit 303, and an error information notification unit 304. The engine control unit 301 includes an output unit 306 that performs print output in response to a user operation from the operation unit 308, a reading unit 307 that includes a scanner, a communication unit 309 that performs network communication, a program, data, The storage unit 310 that manages storage of various types of information is controlled.

  The error determination unit 302 detects a problem associated with the operation of the output unit 306 and the reading unit 307 using various sensors and determines the content of the error. The error cancellation method determination unit 303 sets the content of the determined error as, for example, an error code, and searches for, for example, the storage unit 310 to determine and acquire a document describing the error cancellation method corresponding to the error code. . The error information notification unit 304 determines the timing of sending the determined document using information such as position information sent from the portable device 105 and causes the portable device 105 to acquire the determined document via the communication unit 309. .

  FIG. 4 shows functional blocks of the information processing apparatus 110 used in the present embodiment. The information processing apparatus 110 includes a control unit 401 that manages the overall operation of the information processing apparatus 110, an error determination unit 402, an error cancellation method determination unit 403, and an error information notification unit 404. The error determination unit 402 acquires the error state of the MFP 102 collected via the network 101 using, for example, the SNMP protocol, and determines the error state of the specific MFP 102.

  The error cancellation method determination unit 403 sets the content of the determined error as, for example, an error code, and determines a document describing the error cancellation method corresponding to the error code. The error information notification unit 404 uses the information such as the location information sent from the portable device 105 to determine the timing for sending the determined document, and causes the portable device 105 to acquire the determined document via the communication unit 408. .

  The output unit 406 provides a function of acquiring video data, audio data, and other data, which are information processed by the information processing apparatus 110, from the interface function unit 405 and displaying them to the user. The operation unit 407 receives a keyboard, mouse, voice, or other input from the user, passes the user operation to the control unit 401 via the interface function unit 405, and enables the information processing apparatus 110 to operate. Each of the communication unit 408 and the storage unit 409 enables communication with the network 101 and manages storage of programs, data, and various information used by the information processing apparatus 110.

  2 to 4 are provided as functional units on the image forming apparatus such as the portable device 105 and the MFP 102 and the information processing apparatus 110 when each hardware described later executes a program.

  FIG. 5 shows a hardware block 500 of the portable device 105 used in this embodiment. The portable device 105 includes a CPU 501, a RAM 502, and a ROM 503. The CPU 501 controls the operation of the portable device 105 and can provide the functions of this embodiment. The RAM 502 stores programs and data executed by the CPU 510 and enables the CPU 501 to operate. The ROM 503 stores BIOS and other data related to the initial setting of the portable device 105 and enables the portable device 105 to operate.

  The portable device 105 is connected to various hardware via the bus 509. The input device 504 is configured to include a touch panel, and notifies the CPU 501 of user input via a software keyboard, pointer icon, touch operation, etc. displayed on the touch panel, and performs the operation desired by the user to the CPU 501. Let it run. The display device 505 displays the processing result of the CPU 501 as a video image on the touch panel, and enables a user operation.

  The SSD 506 is configured as a nonvolatile memory such as an EEPROM, and can store a large amount of information as compared with a RAM or the like. The imaging device 507 is implemented as a camera device, and an image captured by the camera device is stored in the SSD 506 and provided to the user. The communication device 508 provides a wireless communication function using a communication protocol such as LTE, IEEE 802.11, IEEE 802.16x, and enables connection to the network 101.

  FIG. 6 shows a hardware block 600 of an image forming apparatus called MFP 102 used in the present embodiment. The MFP 102 includes a CPU 601, a RAM 602, and a ROM 603. The CPU 601 controls the operation of the MFP 102 and can provide the functions of this embodiment. The RAM 602 stores programs and data executed by the CPU 601 and enables the CPU 501 to operate. The ROM 603 stores BIOS and other data related to the initial settings of the MFP 102 to enable the MFP 102 to operate.

  The MFP 102 can transmit information to and from the NVRAM 604 and the interface 605 via the bus 611. The NVRAM 604 stores programs such as firmware for operating the MFP 102 and data. An interface 605 enables data transmission between the printer 606, the scanner 607, the storage device 608, the operation panel 609, the NIC 610, and the CPU 601 and realizes various functions of the MFP 102.

  FIG. 7 shows a hardware block 700 of the information processing apparatus 110 of this embodiment. The information processing device 110 includes a CPU 701, a RAM 702, a ROM 703, a display device 704, and a communication device 705 that are interconnected by a system bus 706. Furthermore, an I / O bus 707 is connected to the system bus 706 via a bus bridge such as PCI or PCI Express. Also, an input device 708 such as a keyboard and a mouse, a storage device 709 such as an HDD, and an external drive 710 such as a DVD drive are connected to the I / O bus 707 via appropriate protocols. Enables information storage and communication with expansion drives.

  FIG. 8 shows a sequence of processing executed by the image forming system 100 of the present embodiment. The embodiment illustrated in FIG. 8 corresponds to an embodiment in which the portable device 105 communicates with an image forming apparatus such as the MFP 102 to acquire an error cancellation method. First, the portable device 105 transmits a print job to the MFP 102 (step S800). When the MFP 102 receives the print job transmitted from the portable device 105, the MFP 102 starts executing the print job. If an error occurs during the execution of the print job, the content of the error that has occurred is determined (step S801). The portable device 105 monitors the occurrence of an error by polling (step S802). Then, the mobile device 105 acquires error information as a polling response (step S803).

  The portable device 105 acquires the position information of the portable device 105 from the position of the access point 106 of the GPS function or wireless LAN (step S804). Then, the acquired position information is transmitted to the MFP 102 (step S805). When the MFP 102 receives the position information transmitted from the portable device 105, the MFP 102 refers to the position table to determine whether the portable device 105 is in a position to be notified of the error canceling method at that time (step S806). ). When the MFP 102 determines that the portable device 105 is in a position to be notified of the error cancellation method, the MFP 102 synchronously transmits the error cancellation method to the portable device 105 (step S807). On the other hand, the portable device 105 periodically notifies the MFP 102 of its own location information until acquiring the error canceling method (step S808).

  Each time the MFP 102 receives position information from the portable device 105, the MFP 102 determines whether or not the portable device 105 is in a position to be notified of the error canceling method (step S809). When the MFP 102 determines that the portable device 105 is in a position where the error cancellation method should be notified, the error cancellation method is transmitted to the portable device 105 (step S810). When the portable device 105 receives the error cancellation method transmitted from the MFP 102, the portable device 105 displays the received error cancellation method on the display unit 208 of the portable device 105 (step S811). At this time, the user 103 who carries the mobile device 105 is present at a position where the user 103 can efficiently deal with the error content, and thus the user can efficiently complete the error handling.

  Furthermore, in this embodiment, when the MFP 102 is processing print jobs from a plurality of users, an error of the MFP 102 becomes a common problem for users who share the MFP 102. In the case of this embodiment, it is assumed that a plurality of users who have requested a print job from the MFP 102 at that time have entered a position where they can appropriately respond to an error of the MFP 102. Then, the notification of the error canceling method is sent to the user among all the users who have requested the MFP 102 to print. A plurality of users change their positions for their own convenience, but when one of those users comes to a position that can efficiently cope with an error of the MFP 102, it prompts the user to effectively cancel the error. be able to.

  FIG. 9 is a flowchart of the determination process in steps S806 and S809 of the process shown in FIG. In response to the occurrence of an error, position information is acquired from the position table so as to notify an error canceling method corresponding to the error that has occurred (step S901). Here, acquisition of position information will be described with reference to FIG.

  FIG. 10 shows an embodiment of a position table 1000 that functions as an association unit used by the MFP 102 in this embodiment. In the position table 1000, position information to be notified of the error canceling method is registered in association with the error content. For example, in the case of an error that requires a serviceman call, it is specified that the user is notified of the error canceling method regardless of where the user is. For example, in the case of a jam, a range of ΔE centering on the MFP 102 is defined. Note that ΔE is often on the front side of the MFP 102 in many cases.

  In addition, in the case of an error indicating that there is no toner cartridge remaining, it is specified that an error canceling method is notified when the user arrives at the supply place. In the case of an out-of-paper error, the paper accumulation position of the office or the like is designated as the corresponding position. Regarding the error in the life of the drum cartridge, it is necessary to replace the drum cartridge. In many cases, however, the drum cartridge is required to contact the vendor, so that all positions are designated.

  Here, referring again to FIG. 9, processing executed mainly by the MFP 102 will be described. In the process of FIG. 9, the MFP 102 determines whether or not the position information received from the portable device 105 corresponds to the position information to be notified of the error canceling method (step S902). When the determination returns a positive result (yes), the portable device 105 is notified of the error canceling method, and the process ends in step S904. On the other hand, if the determination in step S902 returns a negative result (no), the process ends in step S904.

  The position information can be set by GPS latitude / longitude information and altitude information. In another aspect, it can be set by a network address of an access point installed at a predetermined position. The position determination process using the position table 1000 of FIG. 10 will be described below with reference to a specific position information setting example shown in FIG. First, in the embodiment to be described, a case where a network address such as an IP address or a MAC address is used as position information will be described. In this embodiment, the portable device 105 is carried by the user and its position changes. However, the portable device 105 must access the network via an access point. At this time, the portable device 105 performs a handshake with the access point and receives network information such as the MAC address and IP address of the access point. Then, the mobile device 105 describes the received network address, for example, the MAC address and the IP address in the payload of the location information notification packet 1110 as location information.

  When the MFP 102 receives the location information notification packet 1110 from the mobile device 105, the MFP 102 reads the network information included in the payload, compares it with the location table 1100 in FIG. 11, and determines the location of the mobile device 105 at that time.

  Moreover, when using GPS information as position information, the portable device 105 usually has a positioning accuracy of 5 to 20 m. In the case of this embodiment, the mobile device 105 acquires its own GPS information when sending the location information notification packet 1110. The acquired GPS information is described in the payload of the location information notification packet 1110 and sent to the MFP 102. The MFP 102 receives the location information notification packet 1110, reads GPS information from the payload, and collates it with location information registered in the location table 1100. If the position data exists in a range of N × ΔE, which is a range set around the MFP 102, the portable device 105 determines that the position should be notified of the error canceling method. A constant = N multiplied by ΔE is set to 1 or 2. When N = 2, the position of the MFP 102 is multiplied when considering the overlap of error circles when determined by GPS. N = 1 corresponds to an embodiment in which the position of the MFP 102 is measured and set with high accuracy.

  FIG. 12 shows a processing sequence in the second embodiment of the image forming system 100 of the present embodiment. The sequence illustrated in FIG. 12 is preferably used when the image forming system 100 includes the information processing apparatus 110 and performs error notification of a plurality of image forming apparatuses. The sequence of FIG. 12 is started by issuing a print job from the portable device to the MFP 102 in step S1200.

  The MFP 102 starts the print job immediately. If an error occurs during the print job, the MFP 102 determines the error content in step S1201. The portable device 105 polls the MFP 102 to inquire whether the MFP 102 has generated an error. When an error occurs, the MFP 102 sends the contents to the portable device 105 in step S1203. When the portable device 105 receives the error information, the portable device 105 acquires its own location information in step S1204. Unlike the first embodiment, the second embodiment sends its position information and an identification value, for example, an IP address, unique to the MFP 102 that issued the print job to the information processing apparatus 110 in step S1205.

  When the information processing apparatus 110 receives the notification, the information processing apparatus 110 refers to the position table 1300 set for each MFP 102 in step S1206 and determines whether or not the portable apparatus 105 is in a position to print the error cancellation method notification. The position table 1300 of this embodiment will be described later with reference to FIG. If the mobile device 105 is present at a position where the error cancellation method should be notified, the information processing apparatus 110 sends the error cancellation method to the mobile device 105 synchronously in step S1207. On the other hand, the portable device 105 periodically notifies the information processing device 110 of its own location information until an error cancellation method is acquired in step S1208.

  In step S1209, the information processing apparatus 110 determines whether or not the portable apparatus 105 is in a position where error cancellation notification is possible every time position information is received. If the mobile device 105 determines that the error canceling method has been reached, the mobile device 105 sends the error canceling method to the mobile device 105 in step S1210. The portable device 105 displays the error canceling method on the display unit 208 in step S1211. At this time, the user 103 who carries the portable device 105 is present at a position where the user 103 can efficiently deal with the error content, and thus the user can efficiently complete the error handling for each model. .

  FIG. 13 is a diagram illustrating a configuration of the position table 1300 used as the association unit used in the present embodiment. The position table 1300 has the same basic configuration as that shown in FIG. In the embodiment shown in FIG. 13, the identification values 1,. . . , The identification value 3... Can be used to specify an error canceling method corresponding to the model. Further, the position table 1300 shown in FIG. 13 can be provided as a database. By using the position table 1300 illustrated in FIG. 13, it is possible to perform efficient error cancellation notification even for an aspect in which the error cancellation method differs for each model.

  FIG. 14 is a flowchart of the determination processing in steps S1206 and 1209 of the processing shown in FIG. The process starts from step S1400. In step S1401, position information is acquired from the position table to notify the release method corresponding to the current error of the corresponding image forming apparatus in response to the occurrence of an error. In step S1402, it is determined whether the position information received from the portable device corresponds to position information to be notified of the error canceling method.

  If the determination returns a positive result (yes), the portable device is notified that the notification of the error disclosure method is permitted in step S1403, and the process is terminated in step S1404. On the other hand, if the determination in step S1402 returns a negative result (no), the process ends in step S1404.

  As described above, according to the present embodiment, there is provided a technique that makes it possible to notify a portable device that has instructed printing from the portable device to the image forming apparatus at a timing that is appropriate for the problem. It becomes possible.

  The present invention has been described with the embodiment. However, the present invention is not limited to the embodiment, and other embodiments, additions, modifications, deletions, and the like can be conceived by those skilled in the art. Any of the embodiments is included in the scope of the present invention as long as the operations and effects of the present invention are exhibited.

100: Image forming system 101: Network 105: Mobile device 106: Wireless LAN access point 106: Access point 110: Information processing device 302: Error determination unit 303: Error release method determination unit 304: Error information notification unit 402: Error determination unit 403: Error cancellation method determination unit 404: Error information notification unit

JP, 2014-32518, A

Claims (13)

A system in which an electronic device and a portable device are connected via a network,
The portable device is:
A transmission unit that transmits a predetermined processing request to the electronic device;
Position information for transmitting to the electronic device position information for identifying the current position of the portable device upon detecting that an error has occurred in the electronic device while the electronic device is executing a process based on the predetermined processing request A transmission unit;
When error cancellation information for displaying an error cancellation method for canceling the error according to the transmitted position information is transmitted from the electronic device, the error cancellation method is determined based on the error cancellation information. A display control unit to be displayed on the display unit,
Have
The electronic device is
When an error occurs during execution of processing based on the predetermined processing request transmitted from the portable device, the portable device transmits the portable device in response to detection of the error by the portable device A position information receiving unit for receiving the position information,
Controlling the transmission of the error cancellation information to the portable device for displaying an error cancellation method for canceling the generated error based on the content of the generated error and the position information received by the position information receiving unit And an error cancellation method notification unit. The error cancellation method notifying unit transmits the error cancellation information to the portable device when the position of the portable device specified by the position information is identified as a position where the error cancellation information is to be transmitted. The system according to claim 1. The electronic device further includes a storage unit that associates and stores designated position information that designates a position where the error release information for displaying the error release method for releasing the error is displayed for each error, and
The error cancellation method notifying unit includes a position of the portable device specified by the position information included in a position specified by the specified position information stored in the storage unit in association with the error that has occurred The system according to claim 1, wherein the error cancellation information is transmitted to the portable device.   The image forming system according to claim 1, wherein the position information is latitude / longitude altitude information acquired by a GPS function of the portable device or an identification value of a wireless LAN access point associated with an installation position. An electronic device that executes processing according to a predetermined processing request received from a portable device,
When an error occurs during execution of processing based on the predetermined processing request transmitted from the portable device, the portable device transmits the portable device in response to detection of the error by the portable device A position information receiving unit for receiving the position information of
Control transmission of error cancellation information for displaying an error cancellation method for canceling the generated error to the portable device based on the content of the generated error and the position information received by the position information receiving unit. An electronic device comprising: an error cancellation method notification unit. The error cancellation method notifying unit transmits the error cancellation information to the portable device when the position of the portable device specified by the position information is identified as a position where the error cancellation information is to be transmitted. The electronic device according to claim 5. A storage unit that associates and stores designated position information that designates a position to which the error release information for displaying the error release method for releasing the error is displayed for each error;
The error cancellation method notifying unit includes a position of the portable device specified by the position information included in a position specified by the specified position information stored in the storage unit in association with the error that has occurred The electronic device according to claim 5, wherein the error cancellation information is transmitted to the portable device. A system in which a portable device and an information processing device are connected via a network,
The portable device is:
A transmission unit that transmits a predetermined processing request to the electronic device;
When it is detected that an error has occurred in the electronic device while the electronic device is executing a process based on the predetermined processing request, position information that identifies the current position of the portable device and a device that identifies the electronic device A position information transmission unit that transmits identification information and error identification information for specifying the content of the error that has occurred to the information processing apparatus;
When error cancellation information for displaying an error cancellation method for canceling the error is transmitted from the information processing device, the error cancellation method is displayed on the display unit of the portable device based on the error cancellation information A control unit;
Have
The information processing apparatus includes:
Upon receipt of the position information, the device identification information, and the error identification information transmitted from the portable device, the transmission of the error release information to the portable device is performed with the error content specified by the error identification information, An error cancellation method notifying unit that controls based on the position information and the device identification information. The error cancellation method notification unit, when the position of the portable device specified by the position information is specified as a position to transmit the error cancellation information in the electronic device identified by the device identification information The system according to claim 8, wherein the error cancellation information is transmitted to the portable device. The information processing apparatus designates, for each electronic device, a position at which the identification information for identifying the electronic device and the error cancellation information for displaying the error cancellation method for canceling the error for each error are to be transmitted. A storage unit that associates and stores position information;
The error canceling method notifying unit is the specified position information stored in the storage unit in association with the received device identification information, wherein the position of the portable device specified by the position information is received. 10. The system according to claim 8, wherein the error cancellation information is transmitted to the portable device when included in the position specified by the specified position information corresponding to the error specified by the identification information. . An error canceling information transmission method for displaying an error canceling method executable by the apparatus, wherein the transmitting method includes:
When an error occurs in the electronic device while the electronic device is executing a process based on a predetermined processing request transmitted from the portable device to the electronic device, the electronic device generates an error in the portable device A step of notifying
Receiving the position information of the portable device transmitted by the portable device in response to the portable device detecting that an error has occurred;
When the position of the mobile device specified by the received position information is specified as a position where error release information for displaying error release information for releasing the error that has occurred is to be transmitted, the error release information is A transmission method that executes the steps of transmitting to a portable device. An error cancellation information display method for displaying an error cancellation method executable by the apparatus, wherein the display method includes:
The portable device transmitting a predetermined processing request to the electronic device;
Detecting that an error has occurred in the electronic device while the electronic device is executing a process based on the predetermined processing request;
Transmitting position information identifying the current position of the portable device to the electronic device;
When error cancellation information for displaying an error cancellation method for canceling the error according to the transmitted position information is transmitted from the electronic device, the error cancellation method is determined based on the error cancellation information. A display method for executing the steps displayed on the display unit of and.   The program which makes a computer perform each step of Claim 11 or 12.