JP2016098115A - Delivery business management system, delivery business management device, base terminal, delivery business management program, and delivery business management method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To suppress an occurrence of trouble in delivery business, and prevent delivery vehicle operation loss.SOLUTION: A delivery business management system includes: means for creating a delivery destination list and a receipt including a code image in which delivery information is embedded based on an order content of package delivery; means for reading the image of the receipt after delivery; means for extracting the delivery information from the code image of the image that has read the receipt; means for determining whether or not there is a receipt stamp from the image that has read the receipt; and means for holding the delivery information extracted from the receipt, the image that has read the receipt, and whether or not there is a receipt stamp for the receipt in a database and manage them.SELECTED DRAWING: Figure 5

Description

  The present invention relates to a delivery business management system, a delivery business management device, a base terminal, a delivery business management program, and a delivery business management method.

  In the parcel delivery business, there are pre-delivery processing including issuance of slips such as receipts, and post-delivery processing for receipts that have been received at the delivery destination.

  FIG. 1 is a diagram showing an example of a work flow of a conventional delivery operation, and shows the work of a person in charge at a delivery base and a delivery person. In FIG. 1, when the person in charge receives a delivery request from the shipper at the delivery base (step S1), after determining the delivery vehicle, the person in charge creates a necessary document including a delivery destination list and a slip such as a delivery note / receipt. (Step S2) and shipping is performed (Step S3).

  The delivery person delivers the package according to the information on the delivery destination of the required document (step S4), and collects the receipt with the receipt stamp (step S5). This is repeated for the packages in charge, and a daily delivery report is created (step S6) and submitted to the delivery base.

  At the delivery site, the person in charge confirms the delivery status based on the daily delivery report and receipt (step S7), and completes the delivery with a receipt stamp and a receipt with no receipt stamp. Sorting (step S8). For packages that could not be delivered, include them in the next day's delivery.

  Next, at the delivery site, the person in charge makes a copy of the receipt with the receipt stamp, sends a copy of the receipt to the shipper (step S9), and stores the original receipt with the receipt stamp in the storage box. (Step S10).

  Thereafter, at the delivery base, the person in charge receives an inquiry about the delivery status from the shipper (step S11), searches for a corresponding receipt from the storage box (step S12), confirms the delivery status, and answers the shipper. (Step S13).

  On the other hand, a technique for registering and managing image data obtained by reading a receipt in a transportation service in a database is known (see Patent Document 1, etc.).

  In addition, a technique for managing cargo by writing collection information on an electronic tag affixed to the cargo is known (see Patent Document 2).

  As described above, conventionally, since various operations are involved in the delivery work, there has been a problem that human errors (human errors) are likely to occur, the delivery work is hindered, and the operation loss of the delivery vehicle is likely to occur.

  The present invention has been proposed in view of the above-described conventional problems, and an object of the present invention is to make it difficult for a delivery operation to be disturbed and to prevent an operation loss of a delivery vehicle.

  In order to solve the above problems, in the present invention, a delivery destination list and a receipt including a code image in which delivery information is embedded, based on the order contents for delivery of a package, Means for reading an image of the receipt; means for extracting the delivery information from the code image of the image that has read the receipt; means for determining the presence or absence of a receipt stamp from the image that has read the receipt; Means for holding and managing the delivery information extracted from the receipt, the image obtained by reading the receipt, and the presence / absence of the receipt stamp of the receipt in a database.

  According to the present invention, it is difficult for a delivery operation to be disturbed, and an operation loss of a delivery vehicle can be prevented.

It is a figure which shows the example of the work flow of the conventional delivery business. It is a figure which shows the structural example of the system concerning one Embodiment of this invention. It is a figure which shows the hardware structural example of a basic system. 2 is a diagram illustrating a hardware configuration example of an MFP. FIG. FIG. 3 is a diagram illustrating an example of a functional configuration of a backbone system and a distribution base MFP. It is a figure which shows the data structure example of various databases. It is a flowchart which shows the process example of embodiment. It is a figure which shows the example of a receipt. It is a figure which shows the example of the information contained in a two-dimensional code. It is a figure which shows the example of a screen at the time of the search by a shipper. It is a flowchart which shows the example of the auxiliary | assistant process in the case of a slip scan. It is a flowchart which shows the example of the auxiliary process for sealing of a storage box. It is a figure which shows the example of the work flow of the delivery business in embodiment.

  Hereinafter, preferred embodiments of the present invention will be described.

<Configuration>
FIG. 2 is a diagram illustrating a configuration example of a system according to an embodiment of the present invention. In FIG. 2, a backbone system 1 for managing delivery operations is connected to a network 2 such as the Internet, and an MFP (Multi-Function Peripheral, Multi-Function Printer) 4 installed at a delivery base 3 is a network 2. , And communication with the backbone system 1 is possible. The number of delivery bases 3 can be arbitrary, and the number of MFPs 4 installed therein can also be arbitrary.

  FIG. 3 is a diagram illustrating a hardware configuration example of the backbone system 1. In FIG. 3, the backbone system 1 includes a CPU 101, a RAM 102, a ROM 103, an HDD 104, a connection I / F 105, and a communication I / F 106 that are connected to each other via a bus 107. The CPU 101 performs overall control of the operation of the backbone system 1 by executing a program stored in the ROM 103 or the HDD 104 or the like using the RAM 102 as a work area. The connection I / F 105 is an interface with a device connected to the backbone system 1. The communication I / F 106 is an interface for communicating with other information processing apparatuses via the network 2 (FIG. 1).

  FIG. 4 is a diagram illustrating a hardware configuration example of the MFP 4. 4, the MFP 4 includes a main body 410 capable of realizing various functions such as a copy function, a scanner function, a fax function, and a printer function, and an operation unit 420 that receives a user operation. The main body 410 and the operation unit 420 are connected to be communicable with each other via a dedicated communication path 430. The communication path 430 may be a USB (Universal Serial Bus) standard, for example, but may be of any standard regardless of whether it is wired or wireless. The main body 410 can perform an operation corresponding to the operation received by the operation unit 420. The main body 410 can also communicate with an external device such as a client PC (personal computer), and can also perform an operation according to an instruction received from the external device.

  The main body 410 includes a CPU (Central Processing Unit) 411, a ROM (Read Only Memory) 412, a RAM (Random Access Memory) 413, an HDD (Hard Disk Drive) 414, a communication I / F (Interface) 415, A connection I / F 416 and an engine unit 417 are provided, and these are connected to each other via a system bus 418.

  The CPU 411 comprehensively controls the operation of the main body 410. The CPU 411 controls the overall operation of the main body 410 by executing a program stored in the ROM 412 or the HDD 414 using the RAM 413 as a work area (working area), and the above-described copy function, scanner function, fax function, printer function, and the like. Implement various functions. The communication I / F 415 is an interface for connecting to the network 2. The connection I / F 416 is an interface for communicating with the operation unit 420 via the communication path 430. The engine unit 417 is hardware that performs processing other than general-purpose information processing and communication for realizing a copy function, a scanner function, a fax function, and a printer function. For example, a scanner (image reading unit) that scans and reads an image of a document, a plotter (image forming unit) that performs printing on a sheet material such as paper, a fax unit that performs fax communication, and the like are provided. Further, a specific option such as a finisher for sorting printed sheet materials or an ADF (Auto Document Feeder) for automatically feeding a document can be provided.

  The operation unit 420 includes a CPU 421, a ROM 422, a RAM 423, a flash memory 424, a communication I / F 425, a connection I / F 426, an operation panel 427, and an external connection I / F 428, which are a system bus 429. Are connected to each other. The CPU 421 comprehensively controls the operation of the operation unit 420. The CPU 421 uses the RAM 423 as a work area to execute a program stored in the ROM 422, the flash memory 424, or the like, thereby controlling the operation of the entire operation unit 420, displaying information (image) according to an input received from the user, and the like. Implement various functions. The communication I / F 425 is an interface for connecting to the network 2. The connection I / F 426 is an interface for communicating with the main body 410 via the communication path 430. The operation panel 427 accepts various inputs according to user operations and displays various types of information (for example, information according to accepted operations, information indicating the operation status of the MFP 4, information indicating setting status, etc.). To do. Furthermore, in addition to or instead of this, an operation unit such as a hardware key and a display unit such as a lamp may be provided. The external connection I / F 428 is an interface for connecting to a device such as an IC card reader.

  FIG. 5 is a diagram illustrating a functional configuration example of the MFP 4 in the backbone system 1 and the delivery base 3. In FIG. 5, the backbone system 1 includes an order reception unit 111, an order list creation unit 112, a dispatch determination unit 113, a delivery destination list creation unit 114, a slip creation unit 115, a delivery result acquisition unit 116, and a rewinding unit 117. Part 118. These are mainly realized by a computer program executed on hardware resources such as a CPU (Central Processing Unit), a ROM (Read Only Memory), and a RAM (Random Access Memory) of a computer constituting the backbone system 1. is there. Each unit does not need to be arranged on a single computer, and may be distributed on a plurality of computers as necessary.

  The backbone system 1 includes a customer master database 121, a regional master database 122, a delivery person master database 123, and a delivery management database 124 as databases. These databases systematically hold predetermined data in a storage area on a storage medium such as an HDD (Hard Disk Drive) in a computer constituting the backbone system 1. These databases do not need to be arranged on a single computer, but may be distributed on a plurality of computers as needed.

  FIG. 6 is a diagram showing examples of data structures of various databases. In FIG. 6, the customer master database 121 holds customer information such as “company name”, “location”, “phone number”, “person in charge”, “payment date”, “transaction conditions”, “delivery desired time zone”, and the like. . The area master database 122 holds information such as “company name” and “location” of customers belonging to the area for each “area” divided in units of areas handled by the delivery base. The delivery person master database 123 holds information of “delivery person” and “vehicle number” registered for each “area”. The delivery management database 124 holds information about packages to be delivered such as “cargo number (receipt number)” and “inquiry number”.

  Returning to FIG. 5, the order receiving unit 111 has a function of receiving a delivery order from the shipper. In the process of the order receiving unit 111, the customer master database 121 is referred to in order to specify the shipper. The order list creation unit 112 has a function of creating order list data that is listed by giving a management number to each package. The vehicle allocation determining unit 113 has a function of determining a vehicle number of a delivery vehicle that delivers a package in the order list. In the process of the dispatching determination unit 113, the area master database 122 and the delivery person master database 123 are referred to.

  The delivery destination list creation unit 114 has a function of creating the delivery destination list data for the current day for each delivery vehicle. The slip creation unit 115 has a function of creating delivery slip and receipt data for each package based on the delivery destination list. The receipt includes a two-dimensional code in which information (delivery information) specifying the package is embedded.

  The delivery result acquisition unit 116 has a function of receiving a delivery result from the MFP 4 at the delivery base 3 and storing it in the delivery management database 124. Based on the delivery result transmitted from the MFP 4, the re-rolling unit 117 has a function of causing the delivery destination list creation unit 114 to reflect the undelivered portion in the delivery destination list after the next day. The inquiry handling unit 118 has a function of searching the delivery management database 124 and responding to the search result in response to an inquiry (search request) from the shipper via the network.

  On the other hand, the MFP 4 installed in the delivery base 3 has a list / slip acquisition unit 431 and a print / transfer unit 432. The MFP 4 includes a scanning unit 433, a code information extraction unit 434, a receipt stamp determination unit 435, a daily delivery report creation unit 436, and a delivery result report unit 437. The MFP 4 includes an error notification unit 438, a bundled sheet creation unit 439, an attached label creation unit 440, a sheet count unit 441, a storage box information storage unit 442, a threshold value calculation unit 443, and a label alert unit 444. These are mainly realized by a computer program executed on hardware resources such as a CPU (Central Processing Unit), a ROM (Read Only Memory), and a RAM (Random Access Memory) of a computer constituting the MFP 4.

  The list / slip acquisition unit 431 has a function of receiving the delivery destination list and slip data from the delivery destination list creation unit 114 and the slip creation unit 115 of the backbone system 1. The print / transfer unit 432 performs printing based on the delivery destination list and slip data received by the print / transfer unit 432, and transfers the delivery destination list and slip data to another MFP or the like as necessary. have.

  The scanning unit 433 has a function of reading an image of a receipt received by the delivery person after delivery on the day. It is assumed that the receipt is read by the delivery person. The code information extraction unit 434 has a function of extracting recording information of a two-dimensional code from the receipt image read by the scanning unit 433. The receipt stamp determination unit 435 has a function of determining the presence or absence of a receipt stamp (including a signature) from the image of each receipt read by the scanning unit 433. The delivery daily report creation unit 436 has a function of creating a daily delivery report for each delivery person from the information extracted by the code information extraction unit 434 and the presence / absence of the receipt stamp determined by the receipt stamp determination unit 435. The delivery result report unit 437 transmits a delivery result including completion of delivery or non-delivery to the core system 1 based on the information extracted by the code information extraction unit 434 and the presence / absence of the receipt stamp determined by the receipt stamp determination unit 435. have.

  The error notification unit 438 generates an error if the two-dimensional code cannot be normally extracted when the information is extracted by the code information extraction unit 434, or if the number of received receipts and the number of readings do not match. It has the function to alert | report. The bundling sheet creation unit 439 creates a bundling sheet on which information such as a delivery person is bundled for bundling a receipt for the delivery person when the error notification unit 438 does not generate an error. Has the function of printing.

  The attached label creation unit 440 creates and prints an attached label indicating the date of receipt received in the storage box when sealing the storage box containing the receipt received by the scanning unit 433. It has a function to do. The sheet count unit 441 has a function of counting the number of receipts read by the scan unit 433 after the attached label creation unit 440 creates the attached label (the number of times code information extraction is performed by the code information extraction unit 434). ing.

  The storage box information storage unit 442 has a function of holding information regarding the shape (including size) of the storage box. By making it possible to use not only fixed shape storage boxes but also boxes with different widths and heights as storage boxes, it can be shaped to match the characteristics of receipts in the delivery area, and is also commercially available. An inexpensive box can be used as a storage box. The threshold value calculation unit 443 has a function of calculating a threshold value that is an upper limit value of the number of receipts that can be accommodated according to the shape of the storage box. As the threshold, for example, an upper limit threshold that does not enter any more and an alert threshold that leaves some margin are defined.

  The label alert unit 444 outputs a label alert indicating that the current storage box should be sealed and a new storage box should be created when the number of receipts read after creating the previous attached label reaches the alert threshold. (Display etc.) In addition, even if the number of receipts does not reach the alert threshold, the label alert unit 444 generates a label alert when the upper limit threshold of the storage box is exceeded when the expected number of receipts issued the next day is added. Output. This is due to the consideration that receipts from different days cannot be placed in one storage box.

<Operation>
FIG. 7 is a flowchart showing a processing example of the above embodiment. In FIG. 7, steps S101 to S108 are pre-delivery processing (pre-delivery process), and steps S109 to S118 are post-delivery processing (post-delivery process).

  First, the order receiving unit 111 of the backbone system 1 receives a delivery order from the shipper (step S101). Orders may be received via a network or by a method in which an operator inputs an order by telephone or FAX to the system.

  Next, the order list creation unit 112 creates the order list data that is listed by assigning a management number (automatic numbering or the like) for each package from the order contents (step S102). The order list data is assumed to be a CSV or Excel file.

Next, the vehicle allocation determining unit 113 determines the vehicle number of the delivery vehicle to be delivered for each package in the order list (step S103). More specifically, it has the following steps.
-Refers to the regional master database 122 and divides the contents of the order list for each delivery destination region-Among the vehicles registered for each region in the delivery person master database 123, identifies the operable vehicle Associate a delivery person who delivers with a vehicle number and sort the deliverables on the order list using an operable vehicle

  Next, the delivery destination list creation unit 114 creates the delivery destination list data for the current day for each delivery vehicle and stores the data in the delivery management database 124 (step S104). The delivery destination list is a list relating to deliverables in units of vehicles relating to sorted deliverables.

  Next, the slip creation unit 115 creates delivery note and receipt data for each package based on the delivery destination list and stores it in the delivery management database 124 (step S105). FIG. 8 is a diagram showing an example of a receipt, in which various items as the receipt are described, and a two-dimensional code 51 in which information (delivery information) indicating a delivery status is embedded is included. . FIG. 9 is a diagram showing an example of information included in the two-dimensional code. “Freight number (receipt number)” “Inquiry number” “Customer code” “Shipping date” “Delivery date” “Sales district” “Inventory Zone”, “Return Category”, “Vehicle Number”, “Sales Company Code”, etc. are included.

  Returning to FIG. 7, the delivery destination list creation unit 114 and the slip creation unit 115 transmit the delivery destination list and slip data to the MFP 4 of the corresponding delivery base 3 (step S106). In the MFP 4, the list / slip acquisition unit 431 Those data are received (step S107).

  Next, the print / transfer unit 432 of the MFP 4 performs printing based on the delivery destination list and slip data received by the print / transfer unit 432 (step S108). Based on the printed delivery destination list and slip, the delivery person loads the package into the car and goes out for delivery. The delivery destination list and the slip are assumed to be printed by a person in charge at the delivery base 3, but the delivery person lends a card on which information identifying the person is recorded, and the delivery person sends the card to the MFP 4. The delivery destination list and the slip corresponding to the delivery person may be printed by holding up.

  When the delivery person delivers the package to the delivery destination, he / she receives a receipt or signature in the receipt stamp column of the receipt. If processing is completed for all cases on the day except for items that cannot be delivered, the process returns to the delivery base 3.

  In the delivery base 3, the delivery person reads all the receipts brought back by the scanning unit 433 of the MFP 4 regardless of the presence or absence of the receipt stamp (step S109).

  Next, the code information extraction unit 434 extracts the recording information of the two-dimensional code from the image of each receipt read by the scanning unit 433 (Step S110). Since the technique for extracting the record information from the two-dimensional code is known, the details are omitted.

  In parallel, the receipt stamp determination unit 435 determines whether or not there is a receipt stamp (including a signature) from the image of each receipt read by the scan unit 433 (step S111). For example, if a range on the image of the receipt stamp column in the receipt is set in advance and an image with a size exceeding the noise is detected within the range, it can be determined that there is a receipt stamp or a signature. Furthermore, by using an OCR (Optical Character Reader) function, a character included in an imprint or a handwritten signature can be recognized and reflected in determination.

  Next, the daily delivery report creation unit 436 creates a daily report for each delivery person from the information extracted by the code information extraction unit 434 and the presence / absence of the receipt stamp determined by the receipt stamp determination unit 435 (step S112). When two people are on the delivery vehicle, the same daily report with a different name will be created, and even if you have been to the site for delivery but have not been delivered due to reasons such as absence, an indication that it has not been completed A visit list marked with is created.

  Next, the delivery result report unit 437 transmits the delivery result including delivery completion or undelivered to the core system 1 based on the information extracted by the code information extraction unit 434 and the presence / absence of the receipt stamp determined by the receipt stamp determination unit 435. (Step S113). Thereafter, the delivery person puts the received receipt into the storage box (step S114).

  The delivery result acquisition unit 116 receives the delivery result from the MFP 4 at the delivery base 3 (step S115) and stores (reflects) it in the delivery management database 124 (step S116).

  Next, based on the delivery result transmitted from the MFP 4, the re-rolling unit 117 causes the delivery destination list creation unit 114 to reflect the undelivered portion in the delivery destination list after the next day (step S117).

  After that, when the shipper wants to know the delivery status of the package, the main system 1 is accessed by using a Web browser of a PC (Personal Computer) and the search is performed with a search condition for specifying the package. The inquiry handling unit 118 acquires corresponding information from the delivery management database 124, and responds to the result (step S118). FIG. 10 is a diagram showing a screen example at the time of a search by the shipper, and the receipt screen on the lower right can be browsed by inputting a search condition for specifying the package on the search screen on the upper left and performing a search. .

  Next, FIG. 11 is a flowchart showing an example of auxiliary processing at the time of slip scanning. In FIG. 11, the error notification unit 438 of the MFP 4 determines whether scanning of one delivery person and extraction of code information have been completed (step S <b> 201), and waits for completion.

  When the scanning of the delivery person for one person and the extraction of the code information are completed (Yes in Step S201), the error notification unit 438 determines whether there is a receipt for which the code information could not be extracted (Step S202).

  If there is a receipt for which code information could not be extracted (Yes in step S202), the error notification unit 438 temporarily holds the number of receipts for which code information could not be extracted for error display (step S203). ).

  Next, the error notification unit 438 determines whether or not the vehicle number of the extracted code information is for the same delivery person (step S204).

  When the vehicle number of the extracted code information is not for the same person (No in step S204), the error notification unit 438 temporarily holds for error display that a receipt of a different delivery vehicle is included (step S204). S205).

  Next, the error notification unit 438 acquires the number of receipts of the vehicle number from the delivery destination list (step S206).

  Next, the error notification unit 438 determines whether or not the number of scanned sheets matches the number of received receipts (step S207).

  If the number of scanned sheets does not match the number of received sheets (No in step S207), the error notification unit 438 temporarily holds the difference in the number of sheets for error display (step S208).

  Next, it is determined whether or not error display information is held and error display is necessary (step S209). If no error display is necessary (No in step S209), the bundled sheet creating unit 439 causes the bundled sheet to be bundled. Is printed (step S210). If an error display is necessary (Yes in step S209), an error display is performed according to the temporarily stored content (step S211).

  FIG. 12 is a flowchart showing an example of auxiliary processing for sealing a storage box. In FIG. 12, the number counting unit 441 of the MFP 4 counts the number of scanned sheets from the previous label creation by the attached label creation unit 440 (step S301). This corresponds to the number of receipts placed in the current storage box.

  Next, the label alert unit 444 determines whether or not the current number of scans exceeds the alert threshold value determined by the threshold value calculation unit 443 (step S302).

  If the alert threshold value is not exceeded (No in step S302), the label alert unit 444 determines whether or not the scanning operation for one day has ended (step S303). When the scanning operation for one day is not completed (No in step S303), the process returns to the count of the number of scanned sheets (step S301).

  When the scanning operation for one day is completed (Yes in step S303), the label alert unit 444 acquires the number of receipts for the next day from the delivery destination list for the next day (step S304).

  Next, the label alert unit 444 determines whether the number of scans plus the number of receipts for the next day exceeds the upper limit threshold (step S305). If the number of scans plus the number of receipts for the next day does not exceed the upper threshold (No in step S305), the process returns to the count of scans (step S301).

  If the current number of scans exceeds the alert threshold (Yes in step S302), or if the number of scans plus the number of receipts for the next day exceeds the upper limit threshold (Yes in step S305), the label alert unit 444 A label for printing is created and printed (step S306). The contents of the label are, for example, “receipt from △ month □ day to ◎ day in XX region”.

  Then, the label alert unit 444 seals the current storage box and outputs (displays) an alert that a new storage box should be created (step S307).

  FIG. 13 is a diagram showing an example of a work flow of delivery work in the above embodiment. In FIG. 13, when the person in charge receives a delivery request from the shipper at the delivery base (step S11), the dispatch is automatically determined, and necessary documents including slips such as a delivery destination list and a delivery note / receipt are created. (Step S12) and shipment is performed (Step S13).

  The delivery person delivers the package according to the information on the delivery destination of the necessary documents (step S14), and collects the receipt with the receipt stamp (step S15). This is repeated for the baggage for the charge and returns to the delivery base.

  At the delivery base, the delivery person scans the receipt itself (step S16), and puts the scanned receipt into the storage box (step S17).

  Through these processes, the contents of the receipt and the presence / absence of a receipt stamp are automatically confirmed, and a daily delivery report is automatically created.

  Compared with the conventional work flow shown in FIG. 1, it is not necessary to sort the receipt, copy the receipt, and send the copy to the shipper. In addition, since the shipper can search the delivery status via the network, the person in charge at the delivery base does not need to search the original receipt.

<Summary>
As described above, according to the present embodiment, it is difficult for a delivery operation to be disturbed, and an operation loss of a delivery vehicle can be prevented.

  The present invention has been described above by the preferred embodiments of the present invention. While the invention has been described with reference to specific embodiments, various modifications and changes may be made to the embodiments without departing from the broad spirit and scope of the invention as defined in the claims. Obviously you can. In other words, the present invention should not be construed as being limited by the details of the specific examples and the accompanying drawings.

<Correspondence between Terms in Embodiment and Terms in Claims>
The delivery destination list creation unit 114, the slip creation unit 115, the list / slip acquisition unit 431, and the print / transfer unit 432 are “means for creating a delivery destination list and a receipt including a code image in which delivery information is embedded”. It is an example. The scanning unit 433 is an example of “means for reading an image of a receipt”. The code information extraction unit 434 is an example of “means for extracting delivery information”. The receipt stamp determination unit 435 is an example of “means for determining presence / absence of receipt stamp or signature”. The delivery result acquisition unit 116 and the delivery management database 124 are examples of “means held and managed in a database”.

  The re-rolling unit 117 is an example of “means for adding a package related to a receipt without a receipt stamp to a delivery target on the next day”. The inquiry corresponding unit 118 is an example of “means for searching a database and responding to a search result”. The daily delivery report creation unit 436 is an example of “means for creating a daily delivery report”. The error notification unit 438 is an example of “means for notifying an error”. The bundled sheet creating unit 439 is an example of “means for printing bundled sheets”. The label alert unit 444 is an example of “means for outputting an alert”.

DESCRIPTION OF SYMBOLS 1 Core system 111 Order reception part 112 Order reception list creation part 113 Vehicle dispatch determination part 114 Delivery destination list creation part 115 Voucher creation part 116 Delivery result acquisition part 117 Rewinding part 118 Inquiry corresponding part 121 Customer master database 122 Regional master database 123 Deliveryman Master database 124 Delivery management database 2 Network 3 Delivery base 4 MFP
431 List / slip acquisition unit 432 Printing / forwarding unit 433 Scan unit 434 Code information extraction unit 435 Receipt stamp determination unit 436 Delivery daily report creation unit 437 Delivery result report unit 438 Error notification unit 439 Bundling sheet creation unit 440 Attached label creation unit 441 Number of sheets Count unit 442 Storage box information storage unit 443 Threshold calculation unit 444 Label alert unit

Japanese Patent Laid-Open No. 9-6866 Japanese Patent Laid-Open No. 11-296581

Claims (13)

A means for creating a delivery list and a receipt containing a code image with embedded delivery information based on the order details of the package delivery;
Means for reading the image of the receipt after delivery;
Means for extracting the delivery information from the code image of the image read from the receipt;
Means for determining the presence or absence of a receipt stamp from the image obtained by reading the receipt;
Delivery service management comprising: means for holding and managing the delivery information extracted from the receipt, an image obtained by reading the receipt, and presence / absence of a receipt stamp of the receipt in a database system. In the delivery business management system according to claim 1,
A delivery business management system comprising means for adding a package related to a receipt without a receipt stamp to a delivery object on the next day or later based on the presence or absence of a receipt stamp of the receipt. In the delivery business management system according to claim 1 or 2,
A delivery business management system comprising means for searching the database and responding to a search result in response to a search request from a shipper. In the delivery business management system according to any one of claims 1 to 3,
A delivery business management system comprising means for creating a daily delivery report based on the delivery information extracted from the receipt, an image obtained by reading the receipt, and the presence / absence of a receipt stamp on the receipt . In the delivery business management system according to any one of claims 1 to 4,
A delivery business management system comprising means for notifying an error of a receipt for which the delivery information could not be extracted from the code image. In the delivery business management system according to any one of claims 1 to 5,
Means for notifying an error when a plurality of the receipts are read together and the number of the read receipts does not coincide with the number of receipts assigned to the delivery person corresponding to the receipt as of the day A delivery business management system characterized by comprising: In the delivery business management system according to any one of claims 1 to 6,
A delivery work management system comprising: means for printing a bundled paper on which information on a delivery person corresponding to the receipt is bundled after the receipt is read. In the delivery business management system according to any one of claims 1 to 7,
A label for sealing the storage box is counted when the number of read sheets of the receipt after the creation of a new storage box for storing the receipt after reading is counted and the read number exceeds a predetermined first threshold value. A delivery business management system comprising means for printing and outputting an alert for prompting creation of a new storage box. In the delivery business management system according to claim 8,
The means for outputting the alert acquires the scheduled number of receipts for the next day when the number of read sheets does not exceed a predetermined first threshold value and the reading job for one day is completed. When the number obtained by adding the planned number to the number exceeds a predetermined second threshold, a label for sealing the storage box is printed, and an alert for prompting the creation of a new storage box is output. Delivery business management system. A means for generating data of a delivery destination list and receipt data including a code image in which delivery information is embedded, based on the details of the order of delivery of the package;
The delivery information extracted from the code image of the image read from the receipt after delivery, the image read from the receipt, and the presence or absence of a receipt stamp determined from the image read from the receipt A delivery operation management apparatus comprising: means for storing and managing a message in a database. Means for receiving and printing data of a delivery destination list and receipt data including a code image in which delivery information is embedded, which is created based on the order contents of package delivery in the delivery business management device;
Means for reading the image of the receipt after delivery;
Means for extracting the delivery information from the code image of the image read from the receipt;
Means for determining the presence or absence of a receipt stamp from the image obtained by reading the receipt;
A base terminal comprising: means for transmitting the delivery information extracted from the receipt, an image obtained by reading the receipt, and presence / absence of a receipt stamp of the receipt to the delivery work management apparatus . Computer
A means for creating a delivery destination list and a receipt containing a code image with embedded delivery information based on the package delivery order;
Means for reading the image of the receipt after delivery;
Means for extracting the delivery information from the code image of the image read from the receipt;
Means for determining the presence or absence of a receipt stamp from the image obtained by reading the receipt;
A delivery operation management program that functions as means for holding and managing the delivery information extracted from the receipt, an image obtained by reading the receipt, and the presence / absence of a receipt stamp of the receipt in a database. A method performed by a computer,
Creating a delivery list and a receipt containing a code image with embedded delivery information based on the order details of the package delivery;
Reading the image of the receipt after delivery;
Extracting the delivery information from the code image of the image reading the receipt;
Determining the presence or absence of a receipt stamp from the image obtained by reading the receipt;
A delivery service management comprising: managing the delivery information extracted from the receipt, the image obtained by reading the receipt, and the presence / absence of a receipt stamp of the receipt in a database. Method.