JP2016045898A - Automobile sales support system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an automobile sales support system that enables promotion of efficiency of business itself and effective high business, especially, supports the sales representative to enable effective automobile sales, and thereby enhances diversity (multifunctionality) and expandability as a support system.SOLUTION: An automobile sales support system includes: a processing function unit Fc for extracting customer data Du ... including vehicle data having a vehicle inspection day coming in a predetermined period after N months to a business scheduled month from a customer database D for storing the customer data Du ... including vehicle data concerning an automobile owned by a customer in predetermined data storage means 3, and associating the extracted customer data Du ... with ranking conditions to be outputted as a business target user Ut ...; a setting function unit Fs for setting the business target user Ut ... as a target user Uts ... to the business scheduled month; and an input function unit Fi for entering the business information obtained based on the business to this target user Uts ... as information data Di ... classified every information item.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a car sales support system that realizes efficient sales activities without waste by supporting car sales.

  Generally, when a car is sold, store sales and door-to-door sales are performed. In store sales, a consumer who is considering purchasing a car or at least an interested consumer visits, so there is almost no problem in selecting a sales target person. On the other hand, door-to-door sales have a problem in that efficient sales activities cannot be performed, for example, sales activities end in vain unless sales are conducted targeting at least consumers who are interested.

  Conventionally, in order to deal with this problem, a support system for automobile sales has been proposed in which sales are conducted based on the time of vehicle inspection, and Patent Document 1 makes it very easy to select a target vehicle for warehousing guidance. In addition to being able to find out, a vehicle sales promotion support system is disclosed that aims to inform customers that it is time to replace the vehicle and encourage them to purchase a new vehicle. The specific configuration includes a storage means having a data storage area for storing vehicle owner and vehicle information relating to the vehicle for each vehicle, and a program storage area for storing a vehicle sales promotion program. The data storage area is accessed according to the vehicle sales promotion program stored in, the vehicle inspection date belongs within the specified period, and the mileage is the specified distance There is provided a processing means for searching for a vehicle corresponding to the above and having passed a specified number of years from the date of registration for the first year, and generating a form in which the owner of the searched vehicle and vehicle information relating to the vehicle are described by a printing means. It is a thing.

  Patent Document 2 discloses that in automobile sales, information that tells the expiration of vehicle inspections and the timing of periodic inspections can be sent to customers efficiently and without omission, and in that case, sales promotion of new vehicles is also efficient. An automatic mail transmission system to customers in automobile sales for the purpose of being able to be performed automatically is disclosed, and its specific configuration is connected to a customer terminal device in automobile sales via a network The automatic e-mail transmission system sent to the customer according to the time is the transmission timing determined for each type of time correspondence information, and for each applicable customer, the appropriate season word for that transmission time, that time Generate e-mail text for the customer, including text appropriate for the correspondence information and text prompting the purchase of a recommended vehicle suitable for the customer. It is obtained so as to transmit the.

JP 10-198733 A JP 2003-122962 A

  However, the conventional support system for automobile sales described above has the following problems.

  First, the search is limited to the customer search taking into account the time of vehicle inspection and the years of use of the vehicle, so to some extent it is possible to ensure a certain level of efficiency, but the point of view or effectiveness of efficient sales itself. However, it is not necessarily sufficient from the viewpoint of supporting the sales itself. In other words, it was insufficient from the viewpoint of supporting the sales person who conducts automobile sales, and finally leading to effective automobile sales, and there was room for further improvement.

  Second, it is only a system that increases the efficiency of narrowing down, so it is a one-way business. In other words, it lacks perspectives such as obtaining various information from customers (users) or continuously providing sales support to customers, so it cannot secure business effects from various perspectives and offers wider sales support. In addition, the support system lacks diversity (multifunctionality) and developability, such as inability to realize continuous sales support.

  An object of the present invention is to provide an automobile sales support system that solves the problems existing in the background art.

  In order to solve the above-described problems, the present invention provides a customer including vehicle data relating to a vehicle owned by the customer when the vehicle sales support system 1 using a computer processing system used when the vehicle dealer sells the vehicle. A customer database D in which data Du ... is stored in the predetermined data storage means 3, and a vehicle inspection date that comes from the customer database D within a predetermined period after N months set in advance with respect to the scheduled business month. The customer data Du ... including vehicle data is extracted, and the extracted customer data Du ... is made to correspond to a preset ranking condition, thereby outputting a sales target user extraction processing unit Fc as a sales target user Ut ... At least a part of the sales target users Ut ... is set as the target user Uts ... for the scheduled sales month. A target user setting function unit Fs, an information data input function unit Fi for inputting sales information obtained based on sales for the set target user Uts... As information data Di. And an information data processing function unit Fe that counts and / or analyzes the information data Di inputted by the information data input function unit Fi.

  In this case, according to a preferred aspect of the invention, the N months can be set to 4 months. In addition, the ranking condition can include at least the number of vehicles owned by the customer, and a part of the information items can include a non-regular item that is a previous stage with respect to the regular item. Further, the computer processing system can include a plurality of computer processing systems 2a, 2b, 2c, 2d, 2e... Connected to the network 5. On the other hand, the sales target user extraction processing function unit Fc may be provided with a list display function Fcd for displaying a list of sales target users Ut... On the screen of the display 6 based on ranking conditions. Further, the target user setting function unit Fs can be provided with a selection setting function Fsc for arbitrarily selecting and setting the target user Uts... From the sales target users Ut. On the other hand, the information data input function unit Fi can be provided with an input screen display function Fiv for displaying an input screen Vi for inputting information data Di ... classified for each information item on the screen of the display 6. Further, the information data processing function unit Fe can be provided with a specific access confirmation function Fea that counts and stores at least the number of accesses of a specific person set in advance for the processing result of the information data processing function unit Fe.

  According to the automobile sales support system 1 according to the present invention having such a configuration, the following remarkable effects can be obtained.

  (1) From the customer database D, customer data Du including vehicle data having vehicle inspection dates that come within a predetermined period after N months set in advance with respect to the scheduled business month is extracted, and the extracted customer data Du ... corresponding to the ranking conditions set in advance, the sales target user extraction processing function Fc that is output as the sales target user Ut ..., and at least a part of the sales target user Ut ... for the planned sales month is the target user Since the target user setting function unit Fs that is set as Uts... Is provided, it is possible to efficiently narrow down target users Uts. Supporting the sales person who sells automobiles, such as being able to conduct highly reliable sales, and finally It can lead to car sales with effectiveness.

  (2) An information data input function unit Fi for inputting sales information obtained based on sales for the set target user Uts ... as information data Di ... classified for each preset information item, and the information data input function unit Since the information data processing function unit Fe that aggregates and / or analyzes the information data Di... Input by Fi is provided, it is possible to conduct bidirectional sales for customers, and various sales information from customers (users). As well as continuous sales support for customers. Therefore, for example, even if it does not lead to new car sales, even if the car inspection is secured, or even if new car sales are not possible at that time, it will lead to sales possibilities at the next opportunity, etc., to obtain business effects from various viewpoints Can do. As a result, it is possible to increase the diversity (multifunctionality) and expandability as a support system, such as realizing wider sales support and continuous sales support.

  (3) If N months are set to 4 months according to a preferred mode, it is possible to perform visit sales at the time when the customer needs the most judgment, so the optimal timing from the point of view of more effective sales Can be secured.

  (4) If the ranking condition includes at least the number of cars owned by the customer according to the preferred mode, the importance is particularly high in the case of a customer who owns a considerable number of vehicles such as a corporation (company). Therefore, it can be used as a highly effective ranking condition.

  (5) According to a preferred aspect, if a non-regular item that is a previous stage with respect to a regular item is included in a part of the information item, for example, in the case of new car sales (regular item), the possibility of receiving an order is small in the short term Even so, if there is a possibility that an order can be received over a long period of time, it can be left as an order acceptability (non-regular item), so that it can be connected to continuous sales.

  (6) According to a preferred embodiment, if the computer processing system includes a plurality of computer processing systems 2a, 2b, 2c, 2d, 2e... Connected to the network 5, each function of the support system 1 can be transferred to all head offices. Since it can be adapted to each branch (sales office), it is possible to realize company-wide support and management for sales activities regardless of the region and time.

  (7) If a list display function Fcd for displaying a list of sales target users Ut... Based on the ranking condition is provided on the screen of the display 6 as a sales target user extraction processing function unit Fc according to a preferred aspect, Can easily grasp the overall status and number of the sales target users Ut... By looking at the screen of the display 6, so that an accurate business schedule related to the visit plan can be quickly constructed.

  (8) According to a preferred embodiment, if the target user setting function unit Fs is provided with a selection setting function Fsc for arbitrarily selecting and setting the target user Uts ... from the sales target users Ut ... displayed on the screen of the display 6 For example, since the target user Uts... Can be easily selected by clicking an arbitrary sales target user Ut..., A reliable and efficient setting operation can be performed.

  (9) If an input screen display function Fiv for displaying the input screen Vi for inputting the information data Di ... classified for each information item is provided on the screen of the display 6 as the information data input function unit Fi according to a preferred mode. Since the information data Di can be directly distributed based on the information items set in advance, the sales staff can surely perform the data input operation and can easily and quickly.

  (10) According to a preferred embodiment, the information data processing function unit Fe is provided with a specific access confirmation function Fea for counting and storing at least the number of accesses of a specific person set in advance for the processing result of the information data processing function unit Fe. If provided, for example, the upper manager can easily and reliably grasp the access status (management status) of managers such as branch managers who are in a position to manage each sales representative. Effectiveness can be further increased.

The system block diagram which shows the whole system | strain of the motor vehicle sales support system which concerns on suitable embodiment of this invention, Timing explanatory diagram when extracting customer data in the car sales support system, Explanatory drawing of the timing condition (a) and information item (b) in the car sales support system, A flowchart for explaining step-by-step an example of use of the car sales support system, Screen view of display used as list display function and selection setting function in the car sales support system, Screen diagram of the display used as the input screen display function in the car sales support system, A screen view of a display showing an example of a total result by the information data processing function unit in the car sales support system, A screen image of a display showing another example of a total result by the information data processing function unit in the car sales support system, A flowchart for explaining a specific access confirmation function in the car sales support system; A flowchart for explaining the auxiliary functions of the information data processing function unit in the car sales support system,

  Next, preferred embodiments according to the present invention will be given and described in detail with reference to the drawings.

  First, an overview of the entire system of the automobile sales support system 1 according to the present embodiment will be described with reference to FIG.

  FIG. 1 assumes an automobile sales support system 1 in an automobile sales company having a head office M, a head office Mp, and a plurality of branches Mps. Reference numeral 5 denotes a network, specifically the Internet 5n. In the illustrated example, the Internet 5n includes a computer processing system (information server) 2a installed at the head office M, a computer processing system (computer system) 2b installed at the head office Mp, and a computer processing system installed at each branch Mps. (Computer terminals including portable personal computers) 2c, 2d, 2e... Are connected to each other, and the computer processing systems 2a, 2b, 2c, 2d, 2e... Can communicate data with each other via the Internet 5n. As described above, if the computer processing system includes a plurality of computer processing systems 2a, 2b, 2c, 2d, 2e... Connected to the network 5 (Internet 5n), each function of the support system 1 can be applied to all head offices. Since it can be adapted to each branch (sales office), there is an advantage that company-wide support and management for sales activities can be realized without being affected by the region or time.

  Next, the configurations of the computer processing systems 2a, that is, the information server 2a, the computer system 2b, and the computer terminals 2c, 2d, 2e, will be described with reference to FIGS. 1 to 3 and FIGS. .

  The information server 2 a installed at the head office M is configured by a computer processing system having predetermined data storage means 3. In particular, the data storage means 3 is registered with a customer database D storing customer data Du including vehicle data relating to automobiles owned by the customer. In this case, the stored customer data Du ... is all customer data Du ... at the automobile sales company. That is, in FIG. 1 illustrated, there is only one head office Mp, but since there are usually a plurality of head offices Mp... In each region unit, all customer data Du. Customer data Du ... at each branch Mps ...

  On the other hand, the computer system 2b installed in the head office Mp includes a computer main body 11 incorporating hardware including a processing unit 12 having a processing device such as a CPU and an internal memory 13 such as a hard disk attached to the processing unit 12. The computer body 11 is provided with an input device 14 such as a keyboard and a mouse, and an output device such as a display 6 and a printer 15. The internal memory 13 has a program storage area 13p and a data writing area 13d. The program storage area 13p includes at least a car sales support program 13ps for causing the car sales support system 1 to function. In addition to storing the processing program and the control program, various data including customer data Du ... and information data Di ... related to the sales target user Ut ... are written in the data writing area 13d.

  Further, the automobile sales support program 13ps is composed of a plurality of application programs. As shown in FIG. 1, at least the sales target user extraction processing function unit Fc, the target user setting function unit Fs, and the information data input function unit according to the present invention. Corresponding programs for causing Fi and information data processing function unit Fe to function are included. In addition, the sales target user extraction processing function unit Fc includes at least a list display function Fcd, the target user setting function unit Fs includes at least a selection setting function Fsc, and the information data input function unit Fi includes at least an input screen. A display function Fiv is included, and the information data processing function unit Fe includes at least a specific access confirmation function Fea.

  In this case, the sales target user extraction processing function unit Fc has a vehicle inspection date that comes from a customer database D stored in the data storage means 3 within a predetermined period after N months set in advance with respect to the planned sales month. In addition to extracting customer data Du ... including vehicle data, the extracted customer data Du ... has a function of outputting it as a sales target user Ut ... by corresponding to preset ranking conditions. As the set N months, “4 months” is desirable. A specific example will be described with reference to FIG. If the current business month is January and the predetermined period is “1 month”, the “1 month”, which is “4 months” after “January” as the business month, “May 1st to May 31st”. Therefore, customer data Du including vehicle data having a vehicle inspection date that comes between “May 1st and May 31st” is extracted, and sales visits for the extracted customer data Du. Can be set during the month. In this way, if 4 months are set as N months, visit sales can be performed at the time when the customer needs the most judgment, so the advantage of ensuring optimal timing from the viewpoint of performing highly effective sales There is.

  The sales target user extraction processing function unit Fc includes a list display function Fcd. This list display function Fcd has a function of displaying a list of sales target users Ut... On the screen of the display 6 based on ranking conditions. This ranking condition can include at least the number of vehicles owned by the customer. A specific example of this ranking condition will be described with reference to FIG. In the case of the example, the sales target users Ut... Having 10 or more cars are ranked “1”, which is a guideline for carrying out the highest priority sales (visited twice a month). The sales target users Ut... Having 4 to 9 cars are ranked “2”, which is a guideline for priority sales (one visit per month). The sales target users Ut... Having 2 to 3 automobiles are ranked “3”, which is a guideline for normal business (visited once every several months). The sales target user Ut... Having one automobile is ranked “4”, which is a guideline for general sales (visit as necessary).

  Therefore, if such ranking conditions are set, in particular, in the case of a customer who owns a considerable number of vehicles such as corporations (companies), it becomes one of the most important judgment factors. There is an advantage that can be used as a high ranking condition. FIG. 5 shows the vehicle inspection arrival list screen Vcd related to the sales target user Ut... Displayed on the screen of the display 6 by the list display function Fcd. In this vehicle inspection arrival list screen Vcd, ranking conditions, that is, sales target users Ut of rank “1” to sales target users Ut of rank “4” are displayed in order from the top. By providing such a list display function Fcd, the sales staff can easily grasp the overall status and number of the sales target users Ut... There is an advantage that an accurate business schedule can be quickly constructed.

  On the other hand, the target user setting function unit Fs has a function of setting at least a part of the sales target users Ut... As the target user Uts. That is, the target user Uts... Can be arbitrarily selected and set from the sales target users Ut... Displayed in a list on the screen of the display 6 by the selection setting function Fsc. Therefore, the vehicle inspection arrival list screen Vcd displayed by the list display function Fcd described above can be used for the selection setting function Fsc. Specifically, after selecting a planned visit date from the planned visit date selection unit 21 displayed on the vehicle inspection arrival list screen Vcd shown in FIG. 5 (pull-down → clicking), a sales target user who plans to operate on this planned visit date If Ut... Is selected and clicked, the display field of the selected sales target user Ut is changed from, for example, white (colorless) to red as indicated by the hatched area Zc. When the registration key 22 is clicked upon completion of the selection, the sales target users Ut... Scheduled to visit on the scheduled visit date are registered as target users Uts. Therefore, if such a selection setting function Fsc is provided, for example, the target user Uts... Can be easily selected by clicking on any sales target user Ut. There is an advantage that can be. 5 illustrates only two places as hatching areas Zc, but most of the sales target users Ut of rank “1” are usually selected.

  When the registration of the target users Uts... Is completed, the daily report screen Vcs shown in FIG. 6 can be displayed. Since this daily report screen Vcs includes a visit date selection unit 23, if a visit date (scheduled visit date at this time) is selected from the visit date selection unit 23, target users Uts... Corresponding to the visit date are displayed in a list. Is done. The items displayed at this time are “customer name” and “customer address” indicated by the hatched area Zf. As a result, it is possible to write a plan for a visit schedule by writing to each item of “visit time”, “visit category” and “interviewer” shown in the hatching area Zs. Therefore, a part of the list display function Fcd and the daily report screen Vcs functions as the target user setting function unit Fs (selection setting function Fsc).

  On the other hand, the information data input function unit Fi has a function of inputting sales information obtained based on sales for the set target users Uts... As information data Di. For this reason, the information data input function unit Fi is provided with an input screen display function Fiv for displaying an input screen Vi for inputting information data Di ... classified for each information item on the screen of the display 6. If such an input screen display function Fiv is provided, the information data Di can be directly distributed based on information items set in advance, so that the sales staff can surely perform the data input operation. There is an advantage that it can be performed easily and quickly.

  FIG. 3B shows an example of information items for classification into information data Di. In the case of an example, information items include “A: New development”, “B: Order possibility”, “C: New sales”, “D: Proposal”, “E: Used car”, “F: Vehicle inspection”, “ Eight of “G: Insurance” and “H: Complaint” were used. These “A” to “H” are used as classified information data Di. Furthermore, as the input screen Vi, a part of the daily report screen Vcs shown in FIG. 6 is used. In other words, “item name / content” and “information item” which are uninput portions remaining as blank portions are used as the input screen Vi. In this case, since there is a display column of “information item” for each target user Uts... On the daily report screen Vcs, symbols “A” to “H” corresponding to the information items can be written in this display column. In the case of the example, items other than “B: Order acceptability” are regular items, but “B: Order acceptability” is positioned as a non-regular item preceding the regular item. Therefore, if such a non-regular item is included in a part of the information item, for example, in the case of new car sales (regular item), there is a possibility that an order can be received in the long term even if the possibility of receiving an order is small in the short term. In such a case, since it can be left as a possibility of accepting orders (non-regular items), there is an advantage that it can lead to continuous sales.

  On the other hand, the information data processing function unit Fe has a function of counting and / or analyzing the information data Di... Input by the information data input function unit Fi described above. 7 and 8 show a part of the data processing result by the information data processing function unit Fe, FIG. 7 shows a daily report input status screen Ved, and FIG. 8 shows a visit result screen Vev.

  Further, the information data processing function unit Fe is provided with a specific access confirmation function Fea for counting and storing at least the number of accesses of a specific person set in advance for the processing result of the information data processing function unit Fe. In the case of the example, a branch manager at each branch Mps... Can be assumed as the specific person. FIG. 9 is a flowchart showing a processing procedure by the specific access confirmation function Fea. A specific processing procedure based on the specific access confirmation function Fea will be described later. In addition, various functions such as a data abnormality confirmation function are provided. FIG. 10 is a flowchart showing the processing procedure of the data abnormality confirmation function Fmi. A specific processing procedure based on the data abnormality confirmation function Fmi will also be described later.

  The above has described the configuration (function) of the computer system 2b installed in the head office Mp. However, the computer terminals 2c, 2d, 2e,... Installed in the branch offices Mps ... also have the same hardware configuration as the computer system 2b. ing. As for the software (application program), the computer system 2b may install all of the same software, or may install only a part thereof as necessary.

  Next, an example of a basic usage mode based on the function of the automobile sales support system 1 according to the present embodiment will be described with reference to FIGS. 1 to 3 and FIGS. 5 to 8 with reference to the flowchart shown in FIG. explain.

  By the way, in the example, the customer database D is registered in the information server 2a installed in the head office M, and the contents of the customer database D are updated as needed (steps S1 and S2). That is, at each head office Mp ... and each branch Mps ..., customer data Du ... based on new customers is added and customer data Du ... of existing customers is modified or deleted, so that it is reflected in the customer database D at any time. .

  Assume that a sales person in an arbitrary branch Mps uses the automobile sales support system 1 and makes a business plan on the first business day (4th) in January, for example. First, the sales person activates the automobile sales support system 1 and inputs his / her ID and password from the displayed display 6 screen (authentication screen) (step S3). The next screen (top page) is displayed by authentication.

  Next, the sales target user extraction key (not shown) displayed on the screen is clicked (step S4). As a result, the sales target user extraction processing function unit Fc extracts the customer data Du ... handled by the sales representative of the branch Mps from the customer database D and downloads it to the computer terminal 2c of the branch Mps (step S5). S6). Specifically, customer data Du including vehicle data having vehicle inspection dates that come from May 1st to May 31st, which is a predetermined period (for one month) four months after January, is extracted. The extracted customer data Du... Is ranked based on the ranking condition, that is, the number of owned vehicles (step S7). As a result, the vehicle inspection arrival list screen Vcd shown in FIG. 5 is displayed on the screen of the display 6 by the list display function Fcd, and the extracted customer data Du ... is displayed as a list as the sales target user Ut ... (step S8). ). In this case, the extracted business target users Ut... Are displayed in order of the ranked rank, that is, in order from the rank “1”.

  Thereby, the sales person in charge can make a necessary visit plan for about one month from January 4 and thereafter, using the target user setting function unit Fs. Specifically, first, a target user Uts... That actually visits is selected from the vehicle inspection arrival list screen Vcd (step S9). In this case, the planned visit date is selected (pull-down → click) from the planned visit date selection unit 21 on the vehicle inspection arrival list screen Vcd shown in FIG. 5, and the sales target user Ut who is scheduled to perform business on this planned visit date is selected. Click. Thereby, for example, the display field of the selected business target user Ut is changed from white (colorless) to red as indicated by the hatching area Zc.

  If all the sales target users Ut... On the scheduled visit date are selected, the registration key 22 is clicked. Accordingly, the sales target users Ut... Scheduled to visit on the scheduled visit date are registered as target users Uts. The same operation and setting are performed for other scheduled visit dates. In selecting the target user Uts ..., the rank of the sales target user Ut ... is taken into account, but of course, other selection elements may be added. Therefore, the selection of the target user Uts... May include all the sales target users Ut... Or only the ranks “1” and “2”. This can be done at the discretion of the person.

  On the other hand, when the selection of the target users Uts... Is completed, the daily report screen Vcs shown in FIG. 6 is displayed (step S10). Thereby, a specific visit plan can be made using this daily report screen Vcs (step S11).

  First, a visit date (scheduled visit date at this time) is selected (pull-down → click) from the visit date selection unit 23 on the daily report screen Vcs shown in FIG. As a result, the target users Uts... Corresponding to the visit date are displayed in a list on the daily report screen Vcs. Then, the selection field of the target user Uts to be visited first is clicked and “visit time” (visit start time and visit end time) is written, and “visit category” (for example, “business talk”) and “interviewer” are written. (For example, “President”). The same writing is performed for other target users Uts. As a result of the writing, the display is automatically changed so as to be sequentially displayed from the top in accordance with the target user Uts. Thus, the setting process for the business plan before business is completed. The sales representative can perform a visiting business based on this business plan (step SM).

  On the other hand, at the end of the visiting business, the sales representative performs processing related to the business result after the business. First, the automobile sales support system 1 is activated, and its own ID and password are input from the displayed display 6 screen (authentication screen) (step S12). If authenticated, the input screen Vi functioning as the information data input function unit Fi (input screen display function Fiv), that is, the daily report screen Vsc is displayed (step S13). If the daily report screen Vsc is displayed, a visit date is selected from the visit date selection unit 23. Thereby, the target users Uts... Corresponding to the visit date are displayed in a list. Therefore, by using this daily report screen Vsc, various information such as other business results can be written in addition to the obtained business information (step S14).

  In this case, in the displayed daily report screen Vsc, “visit time”, “visit category” and “interviewer” have already been written, so if there is a change, click the corresponding selection field and change Necessary corrections can be made. On the other hand, when new writing is performed, the selection field of the target user Uts to be written is clicked, and first, business results are written in the “case name” field and the “visit contents” field. In this case, for example, “new car sales” or the like is written as “case name”, and “track enhancement plan” or the like is written as “visit contents”, for example. Also, information data Di ... classified for each information item is written in the "information item" column. Specifically, writing is performed using symbols (for example, “A”, “B”, etc.) corresponding to preset “information items”. Therefore, the information data Di ... is registered as an information item corresponding to each symbol. Click the corresponding selection column for the other target users Uts. Thereby, the daily report screen Vsc for every day is created.

  On the other hand, the data input by the information data input function unit Fi, that is, various data including the information data Di... Input by the daily report screen Vsc are totaled by the information data processing function unit Fe (step S15). FIG. 7 shows a daily report input status screen Ved as an example of the total processing result. In this daily report input status screen Ved, the number of visits scheduled by each person in charge and the number of visit results are displayed. Specifically, in the example, the planned visit number is displayed in black numbers from August 9 to August 15, and the visit result number is displayed in blue numbers from August 1 to August 6. The That is, in this case, the black number of the planned visit number is rewritten to the blue number of the visit result number after the visit business.

  Further, FIG. 8 shows a visit result screen Vev as another example of the total processing result. On this visit record screen Vev, the visit record of each sales representative, specifically, “total number of users”, “number of unvisited houses”, “number of visited houses”, “number of visits”, “visit rate” ”And the like are displayed in the corresponding columns, and the total processing result for each information item is displayed in the“ information item ”column. In particular, on the visit result screen Vev, since the results of each sales representative can be confirmed at a glance, it is possible to re-plan to achieve all targets by using the remaining days until the vehicle inspection date (steps). S16, SM ...). When various data based on the business results are obtained, various data analysis processes are performed using the information data processing function unit Fe, such as graphing the aggregation processing results or analyzing customer psychological trends and the like. (Step S17).

  As described above, according to the automobile sales support system 1 according to the present embodiment, the vehicle data having the vehicle inspection date that comes within one month after the preset four months from the customer database D with respect to the scheduled business month. , Including the sales target user extraction processing function unit Fc that outputs as the sales target user Ut by matching the extracted customer data Du to the preset ranking condition, and the sales schedule Since the target user setting function unit Fs that sets at least a part of the sales target users Ut... As the target user Uts... For the month is provided, the target users Uts. In addition to being able to conduct sales efficiently, it is also possible to conduct highly effective sales Wear, such as, to support the sales representatives themselves to carry out auto sales, ultimately can lead to car sales with effective.

  Moreover, the information data input function unit Fi for inputting the sales information obtained based on the sales for the set target user Uts ... as information data Di ... classified for each preset information item, and the information data input function unit Fi Is provided with an information data processing function unit Fe that aggregates and / or analyzes the information data Di ... input by the above, so that it is possible to conduct interactive sales to customers, and various sales information from customers (users). It can be obtained and can provide continuous sales support to customers. Therefore, for example, even if it does not lead to new car sales, even if the car inspection is secured, or even if new car sales are not possible at that time, it will lead to sales possibilities at the next opportunity, etc., to obtain business effects from various viewpoints Can do. As a result, it is possible to increase the diversity (multifunctionality) and expandability as a support system, such as realizing wider sales support and continuous sales support.

  The basic functions of the automobile sales support system 1 according to the present embodiment have been described above. However, the support system 1 includes various other functions, and an example thereof is described with reference to FIGS. 9 and 10. explain.

  FIG. 9 is a flowchart showing the specific access confirmation function Fea provided in the information data processing function unit Fe. With this specific access confirmation function Fea, a high-order confirmer such as the president can confirm the number of accesses by each branch manager. Hereinafter, a specific processing procedure will be described with reference to FIG.

  Now, it is assumed that the automobile sales support system 1 is being executed (step S21). In the car sales support system 1, the specific access confirmation function Fea monitors whether the branch manager accesses the support system 1 using his / her ID and password and confirms the total screen such as the visit result screen Vev. (Step S22). If the branch manager accesses a total screen such as the visit result screen Vev, the access is counted once (steps S23 and S24). Then, it is associated with the date, access page (access screen), etc., and registered as access data (step S25).

  On the other hand, a higher-level confirmer can confirm the registered access data. In this case, the confirmer writes the ID and password on the authentication screen and accesses a predetermined confirmation screen (step S26). In the confirmation screen, a confirmation period (for example, “the most recent month”) is selected (step S27). Then, the confirmation key is clicked (step S28). Thus, the registered access data, that is, access data such as “access count” and “confirmation date” in the confirmation period is displayed (step S29). As a result, the higher-level confirmer can confirm the confirmation frequency of the branch manager from the access data. When the confirmation is completed, the display is turned off (steps S30 and S31). In this way, if the information data processing function unit Fe is provided with a specific access confirmation function Fea for counting and storing at least the number of accesses of a specific person set in advance for the processing result of the information data processing function unit Fe, For example, since the upper manager can easily and reliably grasp the access status (management status) of managers such as branch managers who are in a position to manage each sales representative, the effectiveness of the automobile sales support system 1 is further improved. There are benefits that can be enhanced.

  On the other hand, FIG. 10 is a flowchart showing the data abnormality confirmation function Fmi provided in the information data processing function unit Fe. This data abnormality confirmation function Fmi is an auxiliary function in the accounting system and can confirm whether or not an abnormality such as an input error has occurred on a daily basis. Hereinafter, a specific processing procedure will be described with reference to FIG.

  Now, it is assumed that the automobile sales support system 1 is being executed (step S41). The information data processing function unit Fe is attached with various programs including an accounting processing program, and various accounting data such as sales proceeds are sequentially collected based on the accounting processing program (step S42). When the collection process for one day is completed, it is registered as accounting data (steps S43 and S44).

  On the other hand, the data abnormality confirmation function Fmi allows a confirmer such as an accounting supervisor to confirm whether or not an abnormality such as an input error has occurred on a daily basis. In this case, the confirmer first inputs his / her ID and password on the authentication screen, and then accesses a predetermined confirmation screen (step S45). On the confirmation screen, the date to be confirmed is input (step S46). Then, the confirmation key is clicked (step S47). As a result, the data abnormality confirmation function Fmi performs a comparison process between the accounting data of the input date (confirmation target data) and the accounting data (reference data) based on the average or the like before the previous day. It is determined whether or not there is a numerical value that is significantly different from the reference data (step S48).

  At this time, if it is determined that there is an abnormality, the color of the number of the corresponding portion in the confirmation target data is changed to, for example, a red color indicating an abnormality with respect to black at normal time (steps S49 and S50). . As a result, attention is given to the confirmer, so that the confirmer can check for the presence of an input error, an aggregation error, etc. in the confirmation target data. In this case, since the data to be checked is only for one day, the confirmation work can be easily performed. If it is determined that there is no abnormality, the confirmation target data is all displayed in black numerals, so that the confirmer can confirm that it is normal. When the confirmation is completed, the display is turned off (steps S51 and S52).

  As mentioned above, although preferred embodiment was described in detail, this invention is not limited to such embodiment, It does not deviate from the summary of this invention in a detailed structure, a shape, a raw material, quantity, a numerical value, etc. It can be changed, added, or deleted arbitrarily.

  For example, the customer database D stored in the predetermined data storage means 3 is provided in the information server 2a. However, the customer database D may be registered in the internal memory 13 in the computer system 2a. Absent. In addition, although the case where N months is set to 4 months is shown, an arbitrary period such as 3 months, 3.5 months, 5 months, 6 months, etc. can be set as necessary. Furthermore, although the number of vehicles held by the customer is shown as the ranking condition, various other conditions such as the past replacement years, favorableness as viewed from the sales staff, etc. can be reflected. On the other hand, as the computer processing system, a plurality of computer processing systems 2a, 2b, 2c, 2d, 2e... Connected to the network 5 are illustrated, but an offline system configuration using a single computer processing system that is not connected to the network 5. It may be. Moreover, the illustrated information item is only an example, and other various information items can be used, and only a part of the illustrated information item can be used.

  The car sales support system according to the present invention can be used for car sales by various car dealers who conduct visiting business. In this case, the types of vehicles include various vehicles that are subject to vehicle inspection.

  1: automobile sales support system, 2a: computer processing system, 2b: computer processing system, 2c: computer processing system, 2d: computer processing system, 2e ...: computer processing system, 3: data storage means, 5: network, 6: Display, D: Customer database, Du ...: Customer data, Di ...: Information data, Ut ...: Sales target user, Uts ...: Target user, Vi: Input screen, Fc: Sales target user extraction processing function unit, Fs: Target User setting function part, Fi: Information data input function part, Fe: Information data processing function part, Fcd: List display function, Fsc: Selection setting function, Fiv: Input screen display function, Fea: Specific access confirmation function

Claims (9)

  An automobile sales support system using a computer processing system used when an automobile dealer sells an automobile, and stores customer data including vehicle data related to automobiles owned by a customer in a predetermined data storage means. From this customer database, customer data including vehicle data having vehicle inspection dates that come within a predetermined period after N months set in advance for the scheduled sales month is extracted, and the extracted customer data is set in advance A sales target user extraction processing function unit that outputs as a sales target user, and a target user setting function unit that sets at least a part of the sales target user as a target user for the planned sales month , Sales information obtained based on sales to the set target user An information data input function unit for inputting information data classified for each preset information item, and an information data processing function unit for counting and / or analyzing information data input by the information data input function unit A car sales support system characterized by   2. The automobile sales support system according to claim 1, wherein the N months are set to 4 months.   3. The automobile sales support system according to claim 1, wherein the ranking condition includes at least the number of automobiles held by a customer.   4. The automobile sales support system according to claim 1, wherein a part of the information item includes a non-regular item which is a previous stage with respect to the regular item.   5. The automobile sales support system according to claim 1, wherein the computer processing system includes a plurality of computer processing systems connected to a network.   The said sales object user extraction process function part is provided with the list display function which displays the said sales object user as a list based on the said ranking conditions on the screen of a display, The description in any one of Claims 1-5 characterized by the above-mentioned. Auto sales support system.   7. The automobile sales support according to claim 6, wherein the target user setting function unit includes a selection setting function for arbitrarily selecting and setting the target user from the sales target users displayed in a list on the screen of the display. system.   The said information data input function part is provided with the input screen display function which displays the input screen which inputs the information data classified for every said information item on the screen of a display. The described automobile sales support system.   2. The information data processing function unit includes a specific access confirmation function that counts and stores at least the number of accesses of a specific person set in advance for a processing result of the information data processing function unit. The automobile sales support system in any one of -8.

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