JP2016008132A - Elevator system and information output method of elevator - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an elevator system for providing information generated based on a request of a user, and an information output method of an elevator.SOLUTION: In one embodiment, an elevator system includes: a voice processing device; an elevator control device; and an output control device. The voice processing device analyzes information of a voice which is generated by a user at a landing and which is inputted from a microphone installed at the elevator landing, and determines question content information of the user. The elevator control device generates response information for responding to the question content information determined by the voice processing device by using the operation information of the elevator. The output control device outputs the response information generated in the elevator control device from a landing output device installed at the landing.

Description

  Embodiments described herein relate generally to an elevator system and an elevator information output method.

  2. Description of the Related Art Conventionally, when an elevator is operated, there is a function of notifying a user by outputting information such as a current position of a car and an operation state of operation buttons by a voice from a speaker of the hall or the car.

  With this function, the user can recognize the current operation status of the elevator without visually recognizing the monitor or the floor display board.

JP 2006-36472 A

  As described above, in the function of outputting the elevator information by voice, the voice information generated based on the operation state of the elevator is output unilaterally and may not be information requested by the user. was there.

  The present invention has been made in view of the above circumstances, and an object thereof is to provide an elevator system and an elevator information output method that provide information generated based on a user's request.

  According to an embodiment for achieving the above object, an elevator system includes a sound processing device, an elevator control device, and an output control device. The voice processing device analyzes information on a voice uttered by a user at the hall, which is input from a microphone installed at the elevator hall, and specifies the question content information of the user. The elevator control device generates response information for responding to the question content information specified by the voice processing device, using the operation information of the elevator. The output control device causes the response information generated by the elevator control device to be output from the hall output device installed at the hall.

1 is an overall view showing a configuration of an elevator system according to an embodiment. The block diagram which shows the structure of the elevator system by one Embodiment. The flowchart which shows operation | movement of the image processing apparatus of the elevator system by one Embodiment. The flowchart which shows operation | movement of the audio processing apparatus of the elevator system by one Embodiment. The flowchart which shows operation | movement of the elevator system by one Embodiment. The whole figure which shows the structure of the elevator system by other embodiment.

<Configuration of elevator system according to one embodiment>
A configuration of an elevator system using an elevator control apparatus according to an embodiment of the present invention will be described with reference to FIG.

  The elevator system 1A according to the present embodiment monitors and controls one elevator installed in a building. The elevator system 1A is provided on the hall operation panel 21 of the hall 2, and is a voice uttered by a user at the hall 2. A microphone 211, a hall speaker 22, a hall display device 23, a car camera device 31 installed at a position overlooking the inside of the car 3, and a voice processing device installed in a machine room above the hoistway 40, an image processing device 50, an elevator control device 60, a speech synthesis device 70, and a display information generation device 80.

  Detailed configurations of the voice processing device 40, the image processing device 50, the elevator control device 60, the voice synthesis device 70, and the display information generation device 80 will be described with reference to the block diagram of FIG.

  The voice processing device 40 includes an A / D conversion unit 41 that converts the voice of the user at the hall 2 input from the microphone 211 into digital information, a voice information input unit 42 that inputs the converted digital voice information, and an input A voice information storage unit 43 for storing the digital voice information, a recognition processing unit 44 for identifying the question content information of the user by analyzing the stored digital voice information and recognizing words and grammar, And a specific information output unit 45 that outputs the question content information to the elevator control device 60.

  The image processing device 50 is configured to input the in-car image information obtained by photographing the inside of the car 3 by the in-car camera device 31 and the car image input unit 51 to analyze the input in-car image information. An in-car number counting unit 52 that counts the number of users riding in the car, and a possible passenger number calculating unit 53 that calculates the number of people who can get in the car 3 from the counted number in the car 3; Have

  The elevator control device 60 includes a specific information input unit 61 that inputs the question content information specified by the voice processing device 40, a rideable number of people input unit 62 that inputs the number of people that can be boarded calculated by the image processing device 50, and A driving information acquisition unit 63 that acquires driving information indicating the driving position such as the current position of the elevator car 3 and the destination floor, and response information for responding to the input question content information are displayed. And a response information generating unit 64 that generates using

  The speech synthesizer 70 synthesizes speech information for outputting the response information generated by the elevator control device 60 as speech, a speech synthesizer 72 that amplifies the synthesized speech information, And an audio output control unit 73 for outputting the amplified audio information from the hall speaker 22.

  The display information generation device 80 displays text information for generating text information for outputting response information generated by the elevator control device 60 in text display, and displays the generated text information on the hall display device 23. And a display control unit 82.

<Operation of Elevator System According to One Embodiment>
Next, the operation of the elevator system according to the present embodiment will be described. In the present embodiment, during operation of the system, in-car image information obtained by photographing the inside of the car 3 by the in-car camera device 31 is transmitted to the image processing device 50 at predetermined time intervals. Processing executed by the image processing device 50 when the in-car image information is acquired will be described with reference to the flowchart of FIG.

  The in-car image input unit 51 of the image processing device 50 performs monitoring until the in-car image information from the in-car camera device 31 is input (“NO” in S1). When the in-car image information is input (“YES” in S1), the input in-car image information is analyzed by the in-car number counting unit 52 and the number of users in the car 3 is counted. Are counted (S2).

  Next, it is determined whether or not the counted number of passengers in the car 3 is less than the preset number of passengers in the car 3 (S3), and when it is determined that the number is less ( In “YES” in S3), the number of passengers that can be boarded is calculated (S4). Here, it is assumed that “2 to 3 people” are calculated as the number of people who can board. The calculated number of passengers that can be boarded is output from the number of passengers that can be boarded 53 to the elevator controller 60 (S5).

  When it is determined in step S3 that the counted number of passengers in the car 3 has reached the capacity ("NO" in S3), the full state notification information indicating that the car 3 is already full. Is generated and output to the elevator control device 60 (S6).

  On the other hand, at the elevator hall 2, when a predetermined time has passed since no sound is input from the microphone 211, the text information “Please speak to this microphone. You can talk to this elevator.” Is displayed on the hall display device 23. Yes. At this time, the text information may be output from the hall speaker 22 by voice at predetermined time intervals.

  When a user approaches the hall 2 and recognizes this text information and speaks a question about the number of people who can ride in the elevator car 3, for example, “How many people can I ride?”, The voice from the voice is input from the microphone 211. And transmitted to the audio processing device 40.

  Processing executed by the sound processing device 40 when sound is input from the microphone 211 will be described with reference to the flowchart of FIG.

  In the audio processing device 40, monitoring is performed until the audio from the microphone 211 is input (“NO” in S11). When a voice is input ("YES" in S11), the input voice is converted into digital information by the A / D converter 41 and input by the voice information input unit 42 (S12). Here, it is determined whether or not the digital voice information is normally recognized by the voice information input unit 42 (S13).

  When it is determined that the digital audio information is recognized normally (“YES” in S13), the digital audio information is stored in the audio information storage unit 43 (S14). When it is determined in step S13 that the digital audio information has not been normally recognized (“NO” in S13), the process returns to step S11, and monitoring is further performed until audio is input from the microphone 211.

  Next, in the recognition processing unit 44, the stored digital voice information is analyzed, the word and grammar are recognized, and the user's question content information is specified (S15). Here, it is recognized that the digital voice information “How many people can ride” includes the words “how many” and “can ride”, and the question content information “ It is identified as “a question for inquiring about the number of people who can board the vehicle”.

  The specified question content information is output from the specific information output unit 45 to the elevator control device 60 (S16).

  A process when the question content information output from the voice processing device 40 is acquired in the elevator control device 60 will be described with reference to the flowchart of FIG. In the elevator control device 60, the number of people that can be boarded output from the image processing device 50 is input from the number of passengers input unit 62. In addition, driving information indicating driving conditions such as the current position of the car 3 and the destination floor is acquired by the driving information acquisition unit 63 at predetermined time intervals.

  The specific information input unit 61 of the elevator control device 60 performs monitoring until the question content information from the voice processing device 40 is acquired (“NO” in S21). When the question content information is acquired and input (“YES” in S21), it is output to the response information generation unit 64.

  The response information generation unit 64 uses the available number of passengers input from the available number of passengers input unit 62 in order to respond to the acquired question content information “question for inquiring about the number of people who can ride”. ~ 3 people can ride "is generated (S22). The generated response information is output to the speech synthesizer 70 and the display information generator 80 (S23).

  In the speech synthesizer 70, the speech information is synthesized in the speech synthesizer 71 based on the response information “two or three more people can be accommodated” acquired from the elevator control device 60, and further the speech information is amplified in the speech amplification processor 72. Is done. The amplified audio information is output as audio from the hall speaker 22 under the control of the audio output control unit 73.

  On the other hand, in the display information generation device 80, text information is generated in the text information generation unit 81 based on the response information “two or three more people can be accommodated” acquired from the elevator control device 60. The generated text information is displayed on the hall display device 23 under the control of the display control unit 82.

  According to the above embodiment, the elevator control device outputs the response information according to the current car situation in voice or display to the question that the user inquired by voice, thereby improving the convenience of the user. Can be improved.

  Moreover, the elevator system of other embodiment is demonstrated with reference to FIG. The elevator system 1B of FIG. 6 is a position overlooking the microphone 211, the hall speaker 22, the hall display device 23, and the car 3 provided on the hall operating panel 21 of the hall 2 as in the elevator system 1A described above. Camera device 31 installed in the car, speech processing device 40 installed in the machine room above the hoistway, image processing device 50, elevator control device 60, speech synthesis device 70, and display information generation device 80. And a landing camera device 24 at a position overlooking the landing 2. Then, the image processing device 50 acquires and analyzes the landing image information captured by the landing camera device 24, thereby counting the number of users at the landing 2 and outputting the counted number to the elevator control device 60.

  In this way, by acquiring the number of users in the hall 2 in the elevator control device 60, when managing a plurality of elevators in the building, the number of passengers calculated for each car can be used. In response to the question “How many more can you ride?” That the person inquired by voice, it is possible to provide response information for notifying the optimal unit so that all users in the hall 2 can get through. For example, when the number of users in hall 2 is acquired as “5 people”, in order for “5 people” to be able to get through, “2 to 3 people in Unit A and 2 to 3 people in Unit B can be boarded. Response information such as “You can ride 5 people in the second arrival of the C aircraft” can be provided.

  Further, by acquiring and analyzing the hall image information captured by the hall camera device 24 in the image processing device 50, the question content information that the user is inquiring from the movement of the mouth of the user at the hall 2 is specified. You may make it output to the elevator control apparatus 60. FIG. In this case, the elevator control device generates response information for responding to the question content information acquired from the image processing device 50 and outputs the response information from the hall speaker 22 or the hall display device 23.

  In this way, by identifying the content of the question that the user is inquiring from the movement of the mouth of the user, even for users who are inconvenient to speak or who are embarrassed to speak to the microphone of the hall, the hall camera device Response information to the question can be obtained simply by moving the mouth so that the content of the question is uttered.

  In addition, by obtaining the driving status such as the current position and driving direction of each car in the elevator control device 60, it is possible to predict which unit will arrive early on which floor, and the user can inquire by voice. In response to the question “Which elevator will come faster?”, Response information based on the driving situation can be provided, such as “No.

  In addition, by acquiring failure information (such as an error code when an error occurs in the elevator) in the elevator in the elevator control device 60, the specified question content information relates to maintenance by the maintenance manager. In some cases, response information for notifying the acquired failure information may be generated and output from the hall speaker 22 or the hall display device 23.

  Thus, by notifying the maintenance manager of the failure information by voice or display, the maintenance manager can quickly grasp the failure content and take measures.

  Further, the elevator control device 60 is connected to an external network so that weather information, news information, and the like can be acquired. The contents of questions from users such as “What is the weather today?” And “Latest news” Response information can be generated and provided for information other than information related to the elevator such as “?”.

  Although several embodiments of the present invention have been described, these embodiments are presented by way of example and are not intended to limit the scope of the invention. These novel embodiments can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the spirit of the invention. These embodiments and modifications thereof are included in the scope and gist of the invention, and are included in the invention described in the claims and the equivalents thereof.

  DESCRIPTION OF SYMBOLS 1A, 1B ... Elevator system, 2 ... Platform, 3 ... Car, 21 ... Platform operation panel, 22 ... Platform speaker, 23 ... Platform display device, 24 ... Platform camera device, 31 ... In-car camera device, 40 ... Audio processing Device 41... A / D converter 42. Voice information input unit 43. Voice information storage unit 44. Recognition processing unit 45. Specific information output unit 50. Image processing device 51. 52 ... Number-of-cars counting section in car, 53 ... Number of passengers calculating section, 60 ... Elevator control device, 61 ... Specific information input section, 62 ... Number of passengers input section, 63 ... Driving information acquisition section, 64 ... Response information generation , 70 ... speech synthesizer, 71 ... speech synthesizer, 72 ... speech amplification processor, 73 ... speech output controller, 80 ... display information generator, 81 ... text information generator, 82 ... display controller, 211 ... Microphone

According to an embodiment for achieving the above object, an elevator system includes a sound processing device, an elevator control device, and an output control device. The voice processing device analyzes information on a voice uttered by a user at the hall, which is input from a microphone installed at the elevator hall, and specifies the question content information of the user. When the question content information specified by the voice processing device is related to maintenance , the elevator control device acquires failure information that has occurred in the elevator, and generates response information for notifying the acquired failure information . The output control device causes the response information generated by the elevator control device to be output from the hall output device installed at the hall.

Claims (7)

In the elevator system connected to the microphone installed at the elevator hall in the building and the hall output device,
A voice processing device that analyzes voice information that is input from the microphone and uttered by a user at the hall, and identifies the question content information of the user;
An elevator control device that generates response information for responding to the question content information identified by the voice processing device, using the operation information of the elevator;
An elevator system comprising: an output control device for outputting response information generated by the elevator control device from the hall output device. Connected to the in-car camera device installed in the elevator car,
By analyzing the in-car image information obtained by photographing the inside of the car with the in-car camera device, the number of users in the car is counted, and based on the counted number of users, Further comprising an image processing device for calculating the number of people who can board the car
The elevator system according to claim 1, wherein the elevator control device generates the response information using the number of people that can be boarded calculated by the image processing device. A plurality of elevators are installed in the building,
Connected to the hall camera device installed at the hall,
The image processing device calculates a possible number of passengers in each elevator car and analyzes the landing image information obtained by photographing the landing with the landing camera device to count the number of users at the landing. And
The elevator control device generates response information for notifying an optimal car so that all users at the counted landing can ride through the number of passengers that can be boarded in each car. Item 3. The elevator system according to Item 2. The image processing device analyzes the hall image information to identify the user's question content information from the movement of the user's mouth at the hall,
The elevator system according to claim 3, wherein the elevator control device generates response information for responding to the question content information specified by the image processing device. When the specified question content information is related to maintenance, the elevator control device acquires failure information generated in the elevator, and generates response information for notifying the acquired failure information. The elevator system according to any one of claims 1 to 4. The elevator system according to any one of claims 1 to 5, wherein the elevator control device is connected to an external network, and generates the response information using information acquired via the external network. A step in which a voice processing device analyzes information of a voice uttered by a user at the hall, which is input from a microphone installed at a hall of an elevator in a building, and identifies question content information of the user; ,
The elevator control device generates response information for responding to the question content information specified by the voice processing device, using the operation information of the elevator,
The output control device includes a step of outputting response information generated by the elevator control device from a hall output device installed at the hall, and an elevator information output method.

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