JP2015210726A - Automatic voice reservation device, automatic voice reservation system, automatic voice reservation method, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To easily make a reservation for a shop.SOLUTION: A shop information storage part 21 stores shop information indicating a shop, that is, shop information including a telephone number allocated to the shop for each shop. A reception part 22 receives reservation request information from a user terminal in accordance with the operation of a user to the user terminal. A candidate shop selection part 23 selects a shop on the basis of the received reservation request information from among the shops indicated by the shop information stored in the shop information storage part 21. A call origination processing part 25 executes call origination processing on the basis of the telephone number included in the shop information indicating the selected shop. A message reproduction part 26 reproduces an automatic voice message for making a reservation for the selected shop when voice call connection is established by the call origination processing.

Description

  The present invention relates to an automatic voice reservation apparatus, an automatic voice reservation system, an automatic voice reservation method, and a program for making a reservation for a store by an automatic voice message.

  In recent years, it is common to connect a user terminal used by a user to the Internet and make a reservation for a store such as a restaurant via a website, for example.

  In this case, the user can make a reservation for the store by accessing the server device from a user terminal such as a personal computer (PC), a smartphone, and a tablet terminal, and inputting information necessary for the reservation.

JP 2001-325343 A JP 2002-230384 A JP 2005-157597 A

  However, stores that can make a reservation via the above-described Web site are limited to stores registered in the server device.

  In fact, although the number of stores that can make reservations through websites is increasing, there are many stores that do not support reservations through websites (hereinafter referred to as stores that do not support web reservations). Is the actual situation.

  By the way, it is common to make a reservation by telephone for such a Web reservation incompatible store. In this case, the user must check the telephone number of the store by referring to the homepage (HP) of the target store, the telephone directory, etc., and make a call to the telephone number, but this operation is complicated. .

  Furthermore, when making a reservation in a time zone where the stores are congested, it is often inefficient because the above-described work must be performed on a plurality of stores until a store that can be reserved is found.

  Therefore, an object of the present invention is to provide an automatic voice reservation apparatus, an automatic voice reservation system, an automatic voice reservation method, and a program that can easily make a reservation for a store.

  According to one aspect of the present invention, in an automatic voice reservation apparatus that is communicably connected to a user terminal used by a user, the information is store information indicating a store and includes a telephone number assigned to the store. Store means for storing store information for each store, receiving means for receiving reservation request information from the user terminal in response to the user's operation on the user terminal, and store indicated by the store information stored in the storage means Selecting means for selecting a store based on the received reservation request information, and a calling processing means for executing a calling process based on a telephone number included in the store information indicating the selected store. When a voice call connection is established by the call processing, an automatic voice message for making a reservation for the selected store is reproduced. Automatic speech reservation apparatus characterized by comprising a raw means.

  Moreover, according to one aspect of the present invention, in an automatic voice reservation system comprising a user terminal used by a user and an automatic voice reservation device connected to be communicable with the user terminal, the user terminal includes the user terminal It includes transmission means for transmitting reservation request information to the automatic voice reservation device in response to a user operation, and the automatic voice reservation device is store information indicating a store and includes a telephone number assigned to the store Stored means for storing store information for each store, receiving means for receiving the transmitted reservation request information, and the received reservation request information from among the stores indicated by the store information stored in the storage means The calling means is executed based on a selection means for selecting a store based on the telephone number included in the store information indicating the selected store. An automatic voice reservation system comprising: call processing means; and playback means for playing back an automatic voice message for making a reservation for the selected store when a voice call connection is established by the call processing Is provided.

  Further, according to one aspect of the present invention, store information that is connected to a user terminal used by a user and is communicable and indicates a store, the store information including a telephone number assigned to the store is stored in the store. An automatic voice reservation method executed by an automatic voice reservation apparatus comprising a storage means for storing data every time, receiving reservation request information from the user terminal according to the user's operation on the user terminal, and the storage means Selecting a store based on the received reservation request information from the stores indicated by the store information stored in, and making a call based on a telephone number included in the store information indicating the selected store Executing a process and, if a voice call connection is established by the calling process, making a reservation for the selected store Automatic speech reservation method characterized by comprising the step of reproducing an automatic voice message is provided.

  In addition, according to one aspect of the present invention, store information that is connected to a user terminal used by a user and is communicable and indicates a store, including a telephone number assigned to the store, is stored for each store. A program executed by a computer of an automatic voice reservation apparatus that uses storage means for storing, in the computer, receiving reservation request information from the user terminal in response to the user's operation on the user terminal; Selecting a store based on the received reservation request information from the stores indicated by the store information stored in the storage means, and a phone number included in the store information indicating the selected store Performing a calling process based on the voice call connection established by the calling process, Program for executing a step of reproducing the voice call to make a reservation for-option tempo is provided.

  The present invention makes it possible to easily make a reservation for a store.

1 is a block diagram showing a hardware configuration of an automatic voice reservation system according to a first embodiment of the present invention. The block diagram which mainly shows a function structure of the automatic audio | voice reservation apparatus shown in FIG. The figure which shows an example of the data structure of the shop information stored in the shop information storage part shown in FIG. The sequence chart which shows the outline | summary of operation | movement of the automatic voice reservation system which concerns on this embodiment. The flowchart which shows the process sequence of the automatic audio | voice reservation apparatus which comprises the automatic audio | voice reservation system which concerns on this embodiment. The flowchart which shows the process sequence of the automatic audio | voice reservation apparatus which comprises the automatic audio | voice reservation system which concerns on the 2nd Embodiment of this invention.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

(First embodiment)
FIG. 1 is a block diagram showing a hardware configuration of an automatic voice reservation system (network system) according to the first embodiment of the present invention.

  The automatic voice reservation system shown in FIG. 1 mainly includes a plurality of user terminals 10 and an automatic voice reservation device (server device) 20. In FIG. 1, only one user terminal 10 is shown for convenience.

  The user terminal 10 is a terminal device such as a PC (personal computer), a smartphone, or a tablet terminal used by a user, but may be other communication devices. On the user terminal 10, a browser or a dedicated application program operates as software for using the automatic voice reservation device 20.

  The automatic voice reservation device 20 includes a computer (server computer) 20a and an external storage device 20b such as a hard disk drive (HDD) connected to the computer 20a. The external storage device 20b stores a program 20c executed by the computer 20a.

  As shown in FIG. 1, the user terminal 10 and the automatic voice reservation device 20 are connected to be communicable via a network 30 such as the Internet.

  The automatic voice reservation system configured as described above is used when a user using the user terminal 10 makes a reservation for a store such as a restaurant. It is assumed that, for example, a push button telephone is installed in a store where reservations can be made by the automatic voice reservation system.

  FIG. 2 is a block diagram mainly showing a functional configuration of the automatic voice reservation apparatus 20 shown in FIG. As shown in FIG. 2, the automatic voice reservation apparatus 20 includes a store information storage unit 21, a reception unit 22, a candidate store selection unit 23, a message generation unit 24, a call processing unit 25, a message playback unit 26, and a reservation processing unit 27. And a transmission unit 28.

  In the present embodiment, the store information storage unit 21 is stored in, for example, the external storage device 20b. Moreover, in this embodiment, each part 22-28 shall be implement | achieved when the computer 20a shown in FIG. 1 runs the program 20c stored in the external storage device 20b. The program 20c can be stored in advance in a computer-readable storage medium and distributed. The program 20c may be downloaded to the automatic voice reservation device 20 (computer 20a) via the network 30, for example.

  The store information storage unit 21 is information indicating a store, and includes information (first location information indicating the store) and a telephone number assigned to the store (telephone installed in the store) ( Hereinafter, store information will be stored in advance. The store information is prepared for each store.

  The receiving unit 22 receives reservation request information including a position designated by the user (second position information indicating the position) from a user terminal used by the user. Note that the user can designate a desired position (or range or the like) by operating the user terminal 10.

  Candidate store selection unit 23 makes a reservation from a plurality of stores indicated by each store information stored in store information storage unit 21 based on the position included in the reservation request information received by receiving unit 22. A store to be a candidate to perform (hereinafter referred to as a candidate store) is selected. In this case, the candidate store selection unit 23 refers to the store information storage unit 21 and stores (that is, the user) indicated by the store information including the position in the vicinity of the position included in the reservation request information received by the reception unit 22. Store located in the vicinity of the position designated by (1) is selected as a candidate store.

  The message generating unit 24 generates an automatic voice message for making a reservation for the candidate store selected by the candidate store selecting unit 23 based on the reservation request information received by the receiving unit 22.

  The call processing unit 25 acquires, from the store information storage unit 21, an electric field number (that is, a telephone number assigned to the candidate store) included in the store information indicating the candidate store selected by the candidate store selection unit 23. To do. The call processing unit 25 executes call processing based on the acquired telephone number (that is, makes a call to the telephone number).

  The message reproducing unit 26 generates an automatic voice message generated by the message generating unit 24 when a voice call connection is established by a call processing by the call processing unit 25 (with a telephone set in a candidate store). Play.

  When the reservation for the candidate store is established by the automatic voice message (reproduction), the reservation processing unit 27 generates reservation information indicating the reservation contents for the candidate store.

  The transmission unit 28 transmits the reservation information generated by the reservation processing unit 27 to the user terminal 10.

  FIG. 3 shows an example of the data structure of the store information stored in the store information storage unit 21 shown in FIG.

  As shown in FIG. 3, store information stored in the store information storage unit 21 is associated with a store ID (store identification information), store name, average budget, genre, location, telephone number, business hours, and URL. including. The store ID is an identifier assigned to the store in order to uniquely identify the store. The store name is the name of the store identified by the store ID. The average budget is an average budget required when using the store identified by the store ID. The genre is a genre of a service (for example, cooking) provided in the store identified by the store ID. The position is the position of the store identified by the store ID. The telephone number is a telephone number assigned to a telephone set installed in the store identified by the store ID (hereinafter referred to as a store telephone number). The business hours are business hours of the store identified by the store ID. The URL is an address that represents the position of a Web site (for example, a homepage or the like) where information related to the store identified by the store ID can be browsed.

  In the example illustrated in FIG. 3, the store information storage unit 21 stores a plurality of store information including store information 221 to 224. Note that these store information 221 to 224 are information indicating different stores.

  Specifically, the store information 221 is associated with the store ID “1”, the store name “A store”, the average budget “3000 yen”, the genre “Japanese food”, the position “position A”, and the telephone number “03-”. "aaa-aaaa", business hours "17: 00-22: 00" and URL "URL1". According to the store information 221, the store name of the store identified by the store ID “1” is “A store”, the average budget of the store is “3000 yen”, and the dish provided by the store ( ) Genre is "Japanese food". Furthermore, according to the store information 221, the store identified by the store ID “1” is at “position A”, the phone number of the store is “03-aaa-aaaa”, and the store's business hours are It is shown that it is from “17:00” to “22:00”. In addition, the address (that is, URL) of the homepage of the store identified by the store ID “1” is “URL1”.

  In addition, although the store information 221 was demonstrated here, since it is the same also about other store information 222-224, the detailed description is abbreviate | omitted.

  Further, in FIG. 3, each store information has been described as including store ID, store name, average budget, genre, location, telephone number, business hours, and URL, but store information includes information about stores other than these. (For example, the presence or absence of a private room) may be included.

  Next, an outline of the operation of the automatic voice reservation system according to the present embodiment will be described with reference to the sequence chart of FIG. Here, only the outline of the operation of the automatic voice reservation system will be briefly described here, and the details of the processing procedure in the automatic voice reservation system (the automatic voice reservation device 20 constituting the automatic voice reservation system) will be described later.

  First, the user can transmit reservation request information from the user terminal 10 to the automatic voice reservation device 20 by operating the user terminal 10 (step S1). The reservation request information transmitted from the user terminal 10 is received by the automatic voice reservation device 20.

  The automatic voice reservation device 20 that has received the reservation request information from the user terminal 10 selects, for example, a store located in the vicinity of the position designated by the user as a candidate store, and the candidate store (telephone installed in the candidate store) Is called (step S2). Thus, when a voice call connection is established, an automatic voice message for making a reservation for the candidate store is reproduced.

  When an answer indicating that the reservation can be accepted by an employee of the candidate store who has confirmed the automatic voice message is obtained (step S3), the automatic voice reservation device 20 displays the reservation information indicating the reservation contents for the candidate store. Is transmitted to the user terminal 10 (step S4). Thereby, the user using the user terminal 10 can confirm the store where the reservation is established and the reservation content.

  As described above, according to the automatic voice reservation system according to the present embodiment, a user who uses the user terminal 10 can automatically make a reservation by an automatic voice message only by transmitting reservation request information without calling himself. It can be performed.

  Next, a processing procedure of the automatic voice reservation device 20 constituting the automatic voice reservation system according to the present embodiment will be described with reference to the flowchart of FIG.

  First, a user who desires a reservation for a store that can be reserved accesses the automatic voice reservation device 20 (a Web site provided by the user terminal 10) used by the user. In this case, a web form for transmitting the reservation request information is displayed on the user terminal 10.

  The user can designate (input) necessary information as reservation request information on the displayed Web form by operating the user terminal 10. The information specified on the Web form includes a user name, a reference position when searching for a store (candidate store) to be reserved (hereinafter referred to as a user-specified position), a user's desired budget, genre, input Scheduled store date and time (reservation date and time), planned store entrance number (reserved number of people), user phone number and the like (information indicating) are included. For example, when the user terminal 10 is a portable information terminal such as a smartphone or a tablet terminal, the current position acquired by a GPS (Global Positioning System) function provided in the portable information terminal is designated as the user designated position. can do. It is also possible to designate a station or other facility name (specified by).

  When these pieces of information are designated on the Web form, reservation request information including the information is transmitted from the user terminal 10 to the automatic voice reservation apparatus 20.

  Although the description has been given here assuming that the information required as the reservation request information is specified on the Web form, for example, the information is specified on the input screen provided by the operation of the above-described dedicated application program ( It may be configured to be input).

  In this case, the receiving unit 22 included in the automatic voice reservation device 20 receives the reservation request information transmitted by the user terminal 10 (step S11).

  Next, the candidate store selection unit 23 generates a candidate store list based on the reservation request information received by the receiving unit 22 (step S12). In this case, the candidate store selection unit 23 selects, as candidate stores, a plurality of stores located in the vicinity of the user designated position included in the reservation request information, and stores information indicating the candidate stores (hereinafter referred to as candidate store information). Is registered in the candidate store list. The candidate store information is registered in the order in which the positions of the candidate stores included in the candidate store information are closer to the user-specified position.

  Note that the candidate stores are configured such that only stores that meet the conditions are selected on the condition of information other than the user-specified location included in the reservation request information (for example, budget, genre, and planned date and time of entry). It does not matter. Whether or not the store matches the condition is determined based on store information indicating the store. Specifically, when the budget included in the reservation request information is 3000 yen, the genre is Japanese food, and the planned date of entry is 21:00 on March 20, for example, the average budget is 3000 yen. To a certain range (for example, 2500-3500 yen, etc.), the genre is Japanese, and the store includes business hours 21:00 (that is, the store is open on the scheduled date and time) Selected as.

  When the process of step S12 is executed, the candidate store selection unit 23 acquires one candidate store information registered in the candidate store list (step S13). Here, the candidate store information acquired by the candidate store selection unit 23 is, for example, a candidate store at a position closest to the user designated position included in the reservation request information among a plurality of candidate store information registered in the candidate store list. It is assumed that the candidate store information is shown. Hereinafter, the candidate store information acquired in step S13 is referred to as target candidate store information, and the candidate store indicated by the target candidate store information is referred to as a target candidate store.

  In this case, the message generator 24 generates an automatic voice message for making a reservation for the target candidate store based on the reservation request information (step S14). In this case, the message generation unit 24 includes information necessary for determining whether or not the employee of the target candidate store can accept the reservation, that is, the planned entry date and time and the entry included in the reservation request information, for example. An automatic voice message including the planned number of people is generated. Specifically, for example, when the scheduled date and time of entering the store is 21:00 on March 20, and the planned number of customers is 4 people, “Reservation with 4 people from 21:00 on March 20 is possible. Please. If you can make a reservation, press "1". If you cannot make a reservation, press "2". To check the contents again, press "3". An automatic voice message such as

  Next, the calling processing unit 25 executes a calling process based on the telephone number (the telephone number of the target candidate store) included in the target candidate store information (step S15).

  In this case, it is determined whether or not the voice call connection is established by the call processing by the call processing unit 25 (that is, the call is started by the response of the employee of the target candidate store) (step S16).

  When it is determined that the voice call connection has been established (YES in step S16), the message reproducing unit 26 reproduces the automatic voice message generated by the message generating unit 24 (step S17). As described above, the automatic voice message is reproduced by the message reproduction unit 26, thereby confirming whether or not the reservation for the target candidate store is possible.

  Here, the employee of the target candidate store who has confirmed the content of the automatic voice message reproduced by the message reproduction unit 26 can answer whether or not the reservation is possible by operating a push button on the telephone according to the automatic voice message.

  The reservation processing unit 27 determines whether or not a reservation for the target candidate store has been established based on a push button operation by an employee of the target candidate store (step S18). In this case, when the push button “1” provided on the telephone is pressed by an employee (that is, when it is answered that reservation is possible), the reservation processing unit 27 determines that the reservation has been established. judge. On the other hand, when the push button “2” provided on the telephone is pressed by the employee (that is, when a reply indicating that the reservation is impossible) is made, the reservation processing unit 27 has not made a reservation. Is determined. In addition, when the push button “3” provided on the telephone is pressed by the employee (that is, when an answer is given to confirm the content again), the automatic voice message is reproduced again.

  Here, it has been described that whether or not a reservation for the target candidate store has been established is determined by a push button operation by an employee of the target candidate store. For example, in response to an employee's response (voice) to an automatic voice message The voice recognition process may be executed, and it may be determined whether or not the reservation is established based on the processing result (contents).

  If it is determined that the reservation has been established (YES in step S18), an automatic voice message is transmitted that conveys the user name, telephone number, etc. included in the reservation request information to the employees of the target candidate store.

  On the other hand, the reservation processing unit 27 generates reservation information indicating reservation contents for the target candidate store (step S19). The reservation information generated by the reservation processing unit 27 includes, for example, target candidate store information (store name, average budget, genre, location, telephone number, business hours, and URL included) and reservation request information ( The planned date and time of entry and the number of people scheduled to enter) are included.

  The transmission unit 28 transmits the reservation information generated by the reservation processing unit 27 to the user terminal 10 (step S20). The reservation information transmitted by the transmission unit 28 is displayed on the user terminal 10. Thereby, the user using the user terminal 10 can browse (recognize) the reservation content for the target candidate store described above, and can use the store. The reservation information may be transmitted to the user terminal 10 by e-mail, for example, or may be notified to the user by a dedicated application program that operates on the user terminal 10 described above.

  On the other hand, when it is determined that the voice call connection is not established due to no response from the employee of the target candidate store (NO in step S16), or when it is determined that the reservation is not established (in step S18). NO), it returns to above-mentioned step S13 and a process is repeated. In this case, in step S13, the candidate store information for which the processing from step S14 onward is not executed (that is, candidate store information indicating a candidate store that has not been confirmed whether or not reservation is possible). Then, candidate store information indicating a candidate store located closest to the user-specified position included in the reservation request information is acquired from the candidate store list.

  When the processing shown in FIG. 5 is executed as described above, a reservation can be made by an automatic voice message to a store (candidate store) located in the vicinity of the position included in the reservation request information.

  In addition, in this embodiment, although demonstrated as what selects the some store located in the vicinity of the user designation | designated position contained in reservation request information as a candidate store, each based on the various information contained in the said reservation request information The structure which calculates the score with respect to a store and selects a candidate store based on the said score may be sufficient.

  In this case, for example, for each store, the score according to the distance from the user-specified position included in the reservation request information to the store, the difference between the budget included in the reservation request information (that is, the budget desired by the user) and the average budget And a score according to whether the genres included in the reservation request information match, and the sum of these scores is calculated as the score of the store. As described above, the store having a higher score calculated for each store is selected as a candidate store, and the processes after step S13 described above are executed in descending order of the score. According to this, it is possible to preferentially confirm whether reservation is possible from the candidate store intended by the user. Note that even a store with a high score as described above cannot be reserved at a store that is not open at the scheduled date and time, and therefore the store is excluded from the candidate stores.

  Moreover, when calculating a score as mentioned above, based on the questionnaire result collected in the past (namely, evaluation of other users etc.), a score is added to a store with the said high evaluation. It does not matter.

  In the present embodiment, as described above, the user needs to input (designate) necessary information as reservation request information. In order to eliminate such complexity of the user, for example, a budget, a genre, etc. The input may be omitted, and the score may be calculated using the above-described questionnaire results or the like instead of these pieces of information.

  In addition, for example, information indicating whether or not a reservation at each store has been established for each scheduled entry date is stored, and a reservation by another user has not been established on the same day as the scheduled entry date (that is, already declined). The store may not be selected as a candidate store.

  Furthermore, by calculating the probability of making a reservation for each store on the day of the week and the time zone corresponding to the scheduled entry date and time using the information accumulated as described above, by taking the probability of establishment into consideration when calculating the above score Thus, it is possible to confirm whether or not a reservation can be preferentially made from a store that is presumed that a reservation is likely to be established at the scheduled entrance date and time. According to this, the waiting time of the user can be reduced.

  In addition, by configuring the Web form to further specify request information indicating the user's request, it is possible to generate an automatic voice message having contents reflecting the request. For example, when the request information specifies that a private room is desired, an automatic voice message for making a reservation in the private room can be generated. The request information includes, for example, smoking cessation, near the window, and a surprise effect. Furthermore, it is also possible to generate an automatic voice message reflecting the request of a third party other than the user who makes the reservation. Specifically, in the case of managing information on a user who uses the automatic voice reservation device 20, for example, when a birthday user makes a reservation, a surprise effect is given to the user. Automatic voice messages with the desired content can be generated. It is also possible to generate an automatic voice message notifying that the administrator (service operator) of the automatic voice reservation apparatus 20 pays the price for every one thousand people at random.

  In addition, as described above, the reservation information is transmitted to the user terminal 10, but a notification that the reservation information is displayed on the user terminal 10 (that is, viewed by the user) (hereinafter referred to as browsing notification). ) To the automatic voice reservation device 20 may be provided in the user terminal 10. According to this, when the browsing notice is not received for a certain period in the automatic voice reservation device 20, the calling process is executed based on the reserved store telephone number (that is, the store is called), and the voice call is performed. When the connection is established, an automatic voice message for canceling the reservation for the store can be reproduced. In such a configuration, when the user has not confirmed the reservation information indicating the reservation content, the reservation for the store where the reservation is automatically established can be canceled by the automatic voice message. In addition to the case where the browsing notification is not received for a certain period of time for the automatic voice reservation device 20, for example, when the user gives an instruction to cancel the reservation, the reservation is canceled by the automatic voice message as described above. Such a configuration is also possible.

  Here, the automatic voice reservation device 20 has been described as a case where the reservation is automatically canceled when the browsing notification is not received for a certain period of time, but in such a case, confirmation of the reservation information with respect to the user terminal 10 is performed. It is also possible to adopt a configuration in which a notification that prompts the user to send is transmitted (or the call processing is executed based on the telephone number of the user and an automatic voice message for prompting confirmation of the reservation information is reproduced). is there.

  Moreover, it is a case where the user terminal 10 is a portable information terminal and the current location of the user who uses the user terminal 10 can be acquired, and it is difficult to visit the store at the scheduled date and time of entry due to the current location of the user (that is, If it is estimated that there is a high possibility that it will be late for the scheduled date and time of entering the store), a call is made to the store where the reservation has been made, and the reservation content ((scheduled date and time of entering the store) is changed ( It is also possible to adopt a configuration in which an automatic voice message is played back.

  As described above, in the present embodiment, the reservation request information is received according to the user's operation on the user terminal 10, the store is selected based on the received reservation request information, and the telephone assigned to the store Call processing is executed based on the number, and when a voice call connection is established by the call processing, an automatic voice message for making a reservation for the selected store is reproduced. In the present embodiment, with such a configuration, even in a store that does not support reservations via a website, the user can check the telephone number or make a phone call without performing complicated operations such as making a phone call. Reservations can be made easily.

  In the automatic voice reservation system according to the present embodiment, as described above, since reservations are made by telephone using automatic voice messages, all stores in Japan (or around the world) that have telephone numbers are targeted. be able to. According to this, since it becomes possible to make reservations for more stores, it is possible to provide higher convenience to the user. On the other hand, since the store does not prepare a necessary environment when starting a reservation via a website, an increase in reservation can be easily expected.

  In addition, according to the present embodiment, reservation is made by an automatic voice message, so that even a user who is difficult to make a reservation by telephone (for example, a foreigner or a hearing impaired person) can easily make a reservation. It becomes.

  In the present embodiment, it is possible to automatically make a reservation for a store located near the position included in the reservation request information.

  Moreover, in this embodiment, when the reservation with respect to the store by the reproduction | regeneration of an automatic audio | voice message is materialized, the user establishes the reservation with respect to the said store by the structure which transmits the reservation information which shows the reservation content with respect to the said store to the user terminal 10. It is possible to grasp the fact that the reservation has been made, and to confirm the details of the reservation.

  Further, in the present embodiment, when the notification that the reservation information has been confirmed by the user is not received, the call processing is executed based on the telephone number of the store where the reservation is established, and automatic for canceling the reservation By playing a voice message, if the user has not confirmed the reservation information, the user may not know that the reservation has been made, so the reservation can be canceled automatically. Become.

  Also, in this embodiment, when a reservation for a store by playing an automatic voice message is not established, a reservation request information is received once by selecting a store other than the store again and making a reservation by an automatic voice message. In such a case, the process is repeated until the reservation is made, so that the user can easily make a reservation without performing complicated work even when the reservation is difficult. .

  In the present embodiment, it is possible to make a reservation for a store according to the user's intention by selecting a store that matches the conditions included in the reservation request information and making a reservation for the store. It becomes.

  Similarly, in the present embodiment, it is possible to make a reservation with contents in line with the user's intention by playing an automatic voice message reflecting the user's request.

  In the present embodiment, the automatic voice reservation apparatus 20 has been described as a single server apparatus. However, each functional unit included in the automatic voice reservation apparatus 20 is distributed and arranged in a plurality of server apparatuses. Such a configuration may be used.

(Second Embodiment)
Next, a second embodiment of the present invention will be described. The hardware configuration of the automatic voice reservation system according to the present embodiment and the functional configuration of the automatic voice reservation device that constitutes the automatic voice reservation system are the same as those in the first embodiment described above, and therefore FIG. 1 and FIG. 2 will be described.

  In the first embodiment described above, it has been described that a reservation is made for a candidate store selected based on a user-specified position included in the reservation request information. However, in the present embodiment, a store specified by the user is used. The point that a reservation is made for (hereinafter referred to as a user designated store) is different from the first embodiment described above.

  Hereinafter, with reference to the flowchart of FIG. 6, the processing procedure of the automatic speech reservation apparatus 20 constituting the automatic speech reservation system according to the present embodiment will be described.

  First, the user can designate (input) necessary information as reservation request information on the Web form for transmitting the reservation request information as described above. Information specified on the Web form includes information such as a user name, a store ID (or store name) for identifying a user-specified store, a planned store entry date and time, a planned store entrance number, a user telephone number, and the like. ) Is included.

  When these pieces of information are designated on the Web form, reservation request information including the information is transmitted from the user terminal 10 to the automatic voice reservation apparatus 20.

  In this case, the receiving unit 22 included in the automatic voice reservation device 20 receives the reservation request information transmitted by the user terminal 10 (step S21).

  Next, the message generator 24 generates an automatic voice message for making a reservation for the user-specified store identified by the store ID included in the reservation request information (step S22). The details of the automatic voice message generated here are the same as those described in the first embodiment, and a detailed description thereof will be omitted.

  The call processing unit 25 acquires store information indicating the user-specified store (hereinafter referred to as user-specified store information) from the store information storage unit 21. In this case, the calling processing unit 25 acquires store information including the store ID included in the reservation request information as user-specified store information. The calling processing unit 25 executes calling processing based on the telephone number (that is, the telephone number of the user specified store) included in the acquired user specified store information (step S23).

  Thereafter, the processes of steps S24 to S28 corresponding to the processes of steps S16 to S20 shown in FIG. 5 described above are executed.

  If it is determined in step S24 that a voice call connection has not been established, or if it is determined in step S26 that a reservation has not been established, the reservation processing unit 27 is designated by the user via the transmission unit 28. A notification that the reservation for the store has not been established (that is, the reservation is impossible) (hereinafter referred to as a reservation impossible notification) is transmitted to the user terminal 10. This reservation impossible notification may be transmitted to the user terminal 10 by e-mail or the like, for example, as with the reservation information described above, or is notified to the user by a dedicated application program operating on the user terminal 10 described above. It doesn't matter.

  As described above, in the present embodiment, by making a reservation by telephone with an automatic voice message for a user-specified store, the store that the user desires to use is a store that does not support reservation via a website. Even if it exists, it becomes possible to make a reservation by telephone for the store.

  In the present embodiment, description has been made assuming that a reservation is made for a user-specified store. However, a configuration in which the present embodiment is combined with the first embodiment described above may be employed.

  Specifically, as described in the first embodiment described above, a store located in the vicinity of the user specified position is automatically selected to make a reservation, or a user specified store as described in the present embodiment. It is good also as a structure which makes a user select whether to make a reservation with respect to. In this case, when the store desired by the user is specified in the above-described Web form, the process shown in FIG. 6 is executed, and the store desired by the user is not specified in the Web form, and the position is specified. Alternatively, the configuration shown in FIG. 5 may be executed.

  Further, in this embodiment, when it is determined that the reservation for the user designated store has not been established (or the voice call connection has not been established), a reservation impossible notification is transmitted to the user terminal 10 and the process ends. As described above, after the reservation impossible notification is transmitted to the user terminal 10, as described in the first embodiment, stores other than the user-designated store are based on the user-designated position and the like. It is also possible to make a configuration in which reservation is made by an automatic voice message for the selected store.

  Note that the method described in the above embodiment is a program that can be executed by a computer, such as a magnetic disk (floppy (registered trademark) disk, hard disk, etc.), an optical disk (CD-ROM, DVD, etc.), a magneto-optical disk (MO). ), And can be distributed in a storage medium such as a semiconductor memory.

  In addition, as long as the storage medium can store a program and can be read by a computer, the storage format may be any form.

  In addition, an OS (operating system) operating on the computer based on an instruction of a program installed in the computer from the storage medium, MW (middleware) such as database management software, network software, and the like implement the present embodiment. A part of each process may be executed.

  Furthermore, the storage medium in the present invention is not limited to a medium independent of a computer, but also includes a storage medium in which a program transmitted via a LAN or the Internet is downloaded and stored or temporarily stored.

  Further, the number of storage media is not limited to one, and the case where the processing in the present embodiment is executed from a plurality of media is also included in the storage media in the present invention, and the media configuration may be any configuration.

  The computer according to the present invention executes each process according to the present embodiment based on a program stored in a storage medium, and includes a single device such as a personal computer or a system in which a plurality of devices are connected to a network. Any configuration may be used.

  In addition, the computer in the present invention is not limited to a personal computer, but includes an arithmetic processing device, a microcomputer, and the like included in an information processing device, and is a generic term for devices and devices that can realize the functions of the present invention by a program. .

  Note that the present invention is not limited to the above-described embodiment as it is, and can be embodied by modifying the constituent elements without departing from the scope of the invention in the implementation stage. Moreover, various inventions can be formed by appropriately combining a plurality of constituent elements disclosed in the embodiment. For example, some components may be deleted from all the components shown in the embodiment. Furthermore, constituent elements over different embodiments may be appropriately combined.

  10 user terminals, 20 automatic voice reservation device, 20a computer, 20b external storage device, 21 store information storage unit, 22 reception unit, 23 candidate store selection unit, 24 message generation unit, 25 call processing unit, 26 message playback unit, 27 reservation processing units, 28 transmission units, 30 networks.

Claims (12)

In an automatic voice reservation apparatus that is communicably connected to a user terminal used by a user,
Store information indicating a store, and storing means for storing store information including a telephone number assigned to the store for each store;
Receiving means for receiving reservation request information from the user terminal in response to the user's operation on the user terminal;
Selection means for selecting a store based on the received reservation request information from among the stores indicated by the store information stored in the storage means;
Call processing means for executing call processing based on a telephone number included in store information indicating the selected store;
An automatic voice reservation apparatus comprising: a playback unit that plays back an automatic voice message for making a reservation for the selected store when a voice call connection is established by the call processing. The reservation request information includes store identification information for identifying a store designated by the user,
The automatic voice reservation apparatus according to claim 1, wherein the selection unit selects a store identified by store identification information included in the received reservation request information. The store information further includes first location information indicating the location of the store indicated by the store information,
The reservation request information includes second position information indicating a position designated by the user,
The selecting means selects a store indicated by store information including first location information indicating a location in the vicinity of a location indicated by the second location information included in the received reservation request information. The automatic voice reservation apparatus according to claim 1.   The transmission apparatus according to claim 2, further comprising: a transmission unit configured to transmit, to the user terminal, reservation information indicating reservation contents for the store when the reservation for the selected store is established by playing the automatic voice message. 3. Automatic voice reservation apparatus according to 3. The receiving means receives a notification from the user terminal that the reservation information transmitted to the user terminal has been confirmed by the user,
The call processing means executes the call processing based on a telephone number included in store information indicating a store where the reservation is established, when a notification that the reservation information is confirmed by the user is not received.
5. The automatic voice message according to claim 4, wherein when the voice call connection is established by the call processing, the playback means plays an automatic voice message for canceling the reservation for the store where the reservation is established. Reservation device.   When the reservation for the selected store by the reproduction of the automatic voice message is not established, the selection means is a store other than the store, and the second location information included in the received reservation request information The automatic voice reservation apparatus according to claim 3, wherein the store indicated by the store including the first position information indicating a position in the vicinity of the position indicated by is selected again.   7. The apparatus according to claim 4, further comprising a determination unit that determines whether or not a reservation for the selected store is established in response to a push button operation on a telephone set installed in the selected store. The automatic voice reservation device described. The reservation request information further includes a condition specified by the user;
The automatic voice reservation apparatus according to claim 3, wherein the selection means selects a store that matches a condition included in the received reservation request information. Further comprising generating means,
The reservation request information includes request information indicating the user's request,
The generating means generates an automatic voice message reflecting the user's request indicated by the request information included in the received reservation request information;
The automatic voice reservation apparatus according to claim 1, wherein the reproduction unit reproduces the generated automatic voice message. In an automatic voice reservation system comprising a user terminal used by a user and an automatic voice reservation device connected to be communicable with the user terminal,
The user terminal includes transmission means for transmitting reservation request information to the automatic voice reservation device according to the operation of the user,
The automatic voice reservation device
Store information indicating a store, and storing means for storing store information including a telephone number assigned to the store for each store;
Receiving means for receiving the transmitted reservation request information;
Selection means for selecting a store based on the received reservation request information from among the stores indicated by the store information stored in the storage means;
Call processing means for executing call processing based on a telephone number included in store information indicating the selected store;
An automatic voice reservation system comprising: a playback unit that plays back an automatic voice message for making a reservation for the selected store when a voice call connection is established by the call processing. An automatic voice reservation device comprising store means for storing, for each store, store information that is connected to a user terminal used by the user and is store information indicating a store and includes a telephone number assigned to the store. Is an automatic voice reservation method executed by
Receiving reservation request information from the user terminal in response to the user operation on the user terminal;
Selecting a store based on the received reservation request information from the stores indicated by the store information stored in the storage means;
Performing call processing based on a telephone number included in store information indicating the selected store;
Playing back an automatic voice message for making a reservation for the selected store when a voice call connection is established by the calling process. Automatic voice reservation using storage means connected to a user terminal used by a user and communicably connected to store information that stores store information including a phone number assigned to the store. A program executed by the computer of the apparatus,
In the computer,
Receiving reservation request information from the user terminal in response to the user operation on the user terminal;
Selecting a store based on the received reservation request information from the stores indicated by the store information stored in the storage means;
Performing call processing based on a telephone number included in store information indicating the selected store;
A program for executing an automatic voice message for making a reservation for the selected store when a voice call connection is established by the call processing.

Images