JP2015125483A - Operator selection device, operator selection method, and operator selection program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an operator selection device, an operator selection method, and an operator selection program capable of supporting the selection of an operator who can efficiently execute a requested task as a team.SOLUTION: A storage part 21 is configured to store evaluation information acquired when an operator evaluates another operator who is in charge of the same task. A selection part 43 is configured to, as for an operation the person in charge of which has not been selected among a plurality of operations related to a requested task, select the recommended operator on the basis of the evaluation information by the operator who is in charge of the operation the person in charge of which has been selected.

Description

  The present invention relates to an operator selection device, an operator selection method, and an operator selection program.

  Conventionally, there are operations in which a plurality of knowledge workers each having knowledge form a team and respond to customer requests. In this case, the knowledge worker who receives the request directly from the customer becomes the main person in charge, and the other person in charge who works together with the main person in charge is selected. For example, when an administrative scrivener receives a request for an inheritance application from a customer, it becomes the main person in charge and selects three members, a tax accountant, a lawyer, and a judicial scrivener, as members of a team of four. Perform various tasks in the business. In such a case, the administrative scrivener who became the main person in charge often selects a tax accountant or lawyer who has worked together in the past and has a good evaluation.

  However, depending on the business requested by the customer, the main person may not know the members who are familiar with the field of the business. Also, even if you know a member who is familiar with the field, the member may be too busy to ask for work.

  Therefore, various conventional techniques for introducing knowledge workers have been proposed. In these conventional techniques, when a schedule or a field of work is designated, knowledge workers who can cope with the designated schedule and field of work are introduced from the knowledge workers registered for each field of work.

International Publication No. 02/50733 JP 2002-109024 A

  However, when a team is formed by adding knowledge work introduced by the prior art, the requested work may not be efficiently performed as a team. In the prior art, knowledge workers who have never worked directly together are introduced. When a plurality of knowledge workers perform a task requested by a team, it is uneasy to suddenly ask a knowledge worker who has never worked directly together to work together. In addition, there is a risk that the performance of the entire team will deteriorate due to incompatibility with other members, and as a result, the quality of work will deteriorate.

  Such problems are not limited to cases where multiple knowledge workers such as administrative scriveners, tax accountants, lawyers, and judicial scriveners form a team to carry out their work. It is a problem that falls under the general rule when carrying out business with a group.

  In one aspect, an object is to provide a worker selection device, a worker selection method, and a worker selection program that can support selection of workers who can efficiently perform a requested task as a team.

  According to one aspect of the present invention, the worker selection device includes a storage unit and a selection unit. The storage unit stores evaluation information obtained by evaluating other workers who are in charge of the same work. The selection unit selects a recommended worker based on the evaluation information by the worker who is in charge of the work for which the person in charge has been selected, among the plurality of work related to the requested work. To do.

  According to one aspect of the present invention, it is possible to support selection of an operator who can efficiently perform a requested task as a team.

FIG. 1 is a diagram illustrating an example of a schematic configuration of the entire system including an operator selection device. FIG. 2 is a diagram illustrating an example of a functional configuration of the operator selection device. FIG. 3 is a diagram illustrating an example of the data configuration of the worker table. FIG. 4 is a diagram illustrating an example of a data configuration of the customer information table. FIG. 5 is a diagram illustrating an example of a data configuration of the worker profile table. FIG. 6 is a diagram illustrating an example of a data configuration of the work field table. FIG. 7 is a diagram illustrating an example of a data configuration of the business information table. FIG. 8 is a diagram illustrating an example of a data configuration of the member job management table. FIG. 9 is a diagram illustrating an example of a data configuration of the evaluation information table. FIG. 10 is a diagram illustrating an example of a search screen for searching for knowledge workers. FIG. 11 is a diagram illustrating an example of a search result screen. FIG. 12 is a flowchart illustrating an example of the procedure of the worker selection process. FIG. 13 is a diagram illustrating another example of the data configuration of the evaluation information table. FIG. 14 is a diagram illustrating a computer that executes an operator selection program.

  Embodiments of an operator selection device, an operator selection method, and an operator selection program according to the present invention will be described below in detail with reference to the drawings. Note that the present invention is not limited to the embodiments. Each embodiment can be appropriately combined within a range in which processing contents are not contradictory.

[System configuration]
A system according to the first embodiment will be described. FIG. 1 is a diagram illustrating an example of a schematic configuration of the entire system including an operator selection device. As shown in FIG. 1, the system 11 includes an operator selection device 10 and a client 12. The worker selection device 10 and the client 12 can exchange various types of information. For example, the worker selection device 10 and the client 12 are connected to be communicable via the network 13 and can exchange various kinds of information. As one aspect of the network 13, there is an arbitrary communication network such as a local area network (LAN) or a virtual private network (VPN) regardless of whether it is wired or wireless. In the example of FIG. 1, the case where the system 11 has one client 12 is illustrated, but the disclosed system is not limited to this, and the number of clients 12 can be any number.

  The client 12 is a computer used by an operator who performs various operations related to work requested by a customer. The client 12 is, for example, an information processing apparatus such as a desktop PC (personal computer), a tablet PC, or a notebook PC. Each worker has predetermined knowledge and performs work using the knowledge. In the following, an example will be described in which each worker is a knowledge worker who has specialized knowledge and is qualified for the specialized knowledge. Examples of such knowledge workers include administrative scriveners, tax accountants, lawyers, judicial scriveners, certified public accountants, patent attorneys, and the like. The knowledge worker is not limited to these. The knowledge worker performs various kinds of work related to specialized fields using specialized knowledge. In addition, depending on the work requested by the customer, a plurality of knowledge workers may perform the requested work in a team. In this case, the knowledge worker who receives the request directly from the customer becomes the main person in charge, and the other person in charge who works together with the main person in charge is selected. For example, when an administrative scrivener receives a request for an inheritance application from a customer, it becomes the main person in charge and selects three members, a tax accountant, a lawyer, and a judicial scrivener, as members of a team of four. Perform various tasks in the business.

  The worker selection device 10 is a device on which a system for providing a service that connects the knowledge possessed by each knowledge worker and supports the solution of a request requested by the client is operated. The worker selection device 10 is, for example, a computer such as a server computer. The worker selection device 10 may be implemented as a single computer, or may be implemented as a cloud of a plurality of computers. In the present embodiment, a case where the worker selection device 10 is a single computer will be described as an example. The worker selection device 10 is accessible from the client 12. The knowledge worker uses the client 12 to access the worker selection device 10 and performs various types of management related to the requested work using the worker selection device 10.

[Configuration of worker selection device]
Next, the worker selection device 10 according to the first embodiment will be described. FIG. 2 is a diagram illustrating an example of a functional configuration of the operator selection device. As illustrated in FIG. 2, the worker selection device 10 includes a communication I / F (interface) unit 20, a storage unit 21, and a control unit 22.

  The communication I / F unit 20 is an interface that controls communication with other devices. The communication I / F unit 20 transmits / receives various information to / from other apparatuses via the network 13. For example, the communication I / F unit 20 transmits information on various screens to the client 12 possessed by the knowledge worker. Further, the communication I / F unit 20 receives input result information for various screens from the client 12 possessed by the knowledge worker. As an aspect of the communication I / F unit 20, a network interface card such as a LAN card can be employed.

  The storage unit 21 is a storage device such as a hard disk, an SSD (Solid State Drive), or an optical disk. Note that the storage unit 21 may be a semiconductor memory that can rewrite data, such as a random access memory (RAM), a flash memory, and a non-volatile static random access memory (NVSRAM).

  The storage unit 21 stores an OS (Operating System) executed by the control unit 22 and various programs. Furthermore, the storage unit 21 stores various data used in programs executed by the control unit 22. For example, the storage unit 21 includes a worker table 30, a customer information table 31, a worker profile table 32, a work field table 33, a business information table 34, a member work management table 35, and an evaluation information table 36. Have

  The worker table 30 is a table that stores various types of information related to workers. For example, the worker table 30 stores the qualifications possessed for each worker.

  FIG. 3 is a diagram illustrating an example of the data configuration of the worker table. As shown in FIG. 3, the worker table 30 has items of “knowledge worker ID”, “possession qualification 1”, and “possession qualification 2”. The item of knowledge worker ID (identification) is an area for storing identification information for identifying the knowledge worker. Each knowledge worker is given identification information for identifying each by combining numbers and letters. The knowledge worker ID assigned to the knowledge worker is stored in the item of knowledge worker ID. The items of possession qualification 1 and possession qualification 2 are areas for storing qualifications possessed by knowledge workers. Knowledge workers may have multiple qualifications. For this reason, although two areas for storing qualifications are provided in the worker table 30 in this embodiment, one or more areas for storing qualifications may be provided.

  In the example of FIG. 3, the knowledge worker whose knowledge worker ID is “A1” has the qualification of administrative scrivener.

  Returning to FIG. 2, the customer information table 31 is a table that stores various types of information related to the requester who requests the business. For example, the customer information table 31 stores information such as the requester's name and contact information.

  FIG. 4 is a diagram illustrating an example of a data configuration of the customer information table. As shown in FIG. 4, the customer information table 31 has items of “customer ID”, “customer name”, and “contact”. The item of customer ID is an area for storing identification information for identifying the client. Each requester is given identification information for identifying each client. The customer ID assigned to the client is stored in the item of customer ID. The item of customer name is an area for storing a name such as the name of the client. The item of contact address is an area for storing a contact address when contacting the client, such as the client's address, telephone number, and mail.

  In the example of FIG. 4, the requester of the customer ID “X1” indicates that the customer name is “XX” and the contact information is “xxxx-xxx-xxxx”.

  Returning to FIG. 2, the worker profile table 32 is a table in which various information related to the profile of the knowledge worker is stored. For example, the worker profile table 32 stores information such as the name and contact information of knowledge workers. In the present embodiment, the worker table 30 and the worker profile table 32 may be configured as one table.

  FIG. 5 is a diagram illustrating an example of a data configuration of the worker profile table. As shown in FIG. 5, the worker profile table 32 has items of “knowledge worker ID”, “name”, and “contact”. The knowledge worker ID item is an area for storing a knowledge worker ID as identification information for identifying the knowledge worker. The name item is an area for storing the name of the knowledge worker. The item of the contact address is an area for storing a contact address for contacting the knowledge worker, such as the knowledge worker's address, telephone number, and mail.

  In the example of FIG. 5, the knowledge worker with the knowledge worker ID “A1” indicates that the name is “AA” and the contact is “xxxx-xxx-xxxx”.

  Returning to FIG. 2, the work field table 33 is a table that stores information on fields of work that can be handled by knowledge workers. For example, the customer information table 31 stores business fields that the knowledge worker is good at.

  FIG. 6 is a diagram illustrating an example of a data configuration of the work field table. As illustrated in FIG. 6, the work field table 33 includes items of “knowledge worker ID”, “tag 1”, “tag 2”, and “tag 3”. The knowledge worker ID item is an area for storing a knowledge worker ID as identification information for identifying the knowledge worker. Each item of tag 1, tag 2 and tag 3 is an area for storing a field of work that can be handled by a knowledge worker having a knowledge worker ID stored in the item of knowledge worker ID. Knowledge workers may have multiple fields of work that can be handled. For this reason, in this embodiment, the work field table 33 is provided with three areas for storing work fields that can be handled, but one, two, or more areas for storing work fields that can be handled are provided. May be.

  In the example of FIG. 6, the knowledge worker with the knowledge worker ID “A1” indicates that “inheritance” and “corporate legal” are fields of work that can be handled.

  Returning to FIG. 2, the business information table 34 is a table that stores various types of information related to the requested business. For example, the business information table 34 stores information on the client who requested the business, information on the requested business, and information on the knowledge worker in charge of the business. In the present embodiment, the business information table 34 stores both information on the business being worked on and the business that has been performed upon receipt of the request.

  FIG. 7 is a diagram illustrating an example of a data configuration of the business information table. As shown in FIG. 7, the business information table 34 includes items of “item NO”, “consultation field”, “customer ID”, “customer request date”, and “work acceptance date”. The business information table 34 includes “member 1”, “member 1 role”, “member 2”, “member 2 role”, “member 3”, “member 3 role”, “member 4”, “member 4 role”. Each item. The item of item NO is an area for storing identification information for identifying the requested business. A case number is assigned to each requested business as identification information for identifying each business. The item No. assigned to the requested job is stored in the item No. item. The consultation field item is an area for storing the field of requested work. The item of customer ID is an area for storing the customer ID of the client who requested the business. The item of customer request date is an area for storing the date on which the business is requested. The item of work acceptance date is an area for storing the date on which the acceptance of the requested work is performed. The work whose date is stored in this work acceptance date item is a work that has been completed. Each item of member 1, member 2, member 3, and member 4 is an area for storing a knowledge worker ID of a knowledge worker who is a member in charge of business. The member 1 item stores the knowledge worker ID of the knowledge worker who is the main person in charge. Each item of the member 1 role, the member 2 role, the member 3 role, and the member 4 role is an area for storing a role that each knowledge worker is responsible for. Knowledge workers may have multiple qualifications. For this reason, it is assumed that the qualification work that the knowledge worker performs in the work is stored as a role. In this embodiment, the business information table 34 is provided with four areas related to members in charge of business, but two, three, or five or more areas may be provided for storing fields of applicable business.

  In the example of FIG. 7, the work of the case number “i2013-001” is that the consultation field is “inheritance consultation”, the customer ID is “X1”, the customer request date is “2013/11/1”, Indicates that the work acceptance date is “2013/11/19”. Further, the work of the case No. “i2013-001” is a work that has been performed since the work acceptance date is stored, and the knowledge worker with the knowledge worker ID “A1” stored in the member 1 is the main charge. Indicates that Further, the work of the case number “i2013-001” indicates that the knowledge workers with the knowledge worker IDs “B1”, “C2”, and “D1” are in charge of the case as other members. Further, in the work of the case number “i2013-001”, the role of the knowledge worker with the knowledge worker ID “A1” is “administrative scrivener”, and the role of the knowledge worker with the knowledge worker ID “B1” is “tax accountant”. ". Further, in the work of the case number “i2013-001”, the role of the knowledge worker with the knowledge worker ID “C2” is “judicial scrivener”, and the role of the knowledge worker with the knowledge worker ID “D1” is “lawyer”. ".

  In the example of FIG. 7, the work of the case number “i2013-004” is “inheritance consultation” in the consultation field, “Y2” in the customer ID, and “2013/12/1” in the customer request date. Indicates that there is. Further, the work of the case No. “i2013-004” is a work in progress because the work acceptance date is not stored, and the knowledge worker with the knowledge worker ID “A1” stored in the member 1 is the main charge. Indicates that Further, the work of the case number “i2013-004” indicates that knowledge workers having knowledge worker IDs “C2” and “D1” are selected as other members. Further, in the work of the project number “i2013-004”, the role of the knowledge worker with the knowledge worker ID “A1” is “administrative scrivener”, and the role of the knowledge worker with the knowledge worker ID “C2” is “judicial judicial”. The role of the knowledge worker with the knowledge worker ID “D1” is “lawyer”. Further, the task No. “i2013-004” indicates that the tax accountant has not been selected because the item of the member 4 whose role of the member 4 role is “tax accountant” is not stored.

  Returning to FIG. 2, the member work management table 35 is a table that stores various types of information related to work performed by knowledge workers who have become members in charge of work. For example, the member job management table 35 stores information such as the status of assignment of a plurality of tasks related to the requested task to knowledge workers and information regarding the tasks.

  FIG. 8 is a diagram illustrating an example of a data configuration of the member job management table. As shown in FIG. 8, the member job management table 35 includes “knowledge worker ID”, “case No”, “job request date”, “scheduled delivery date”, “work content”, “reward”, “delivery date”. Each item. The knowledge worker ID item is an area for storing a knowledge worker ID as identification information for identifying the knowledge worker. The item of item NO is an area for storing item NO as identification information for identifying the requested business. The item of work request date is an area for storing the date when the assigned work is requested. The scheduled delivery date item is an area for storing the scheduled delivery date of the assigned work. The item of work content is an area for storing information related to the content of the assigned work. The item of reward is an area for storing reward for assigned work. The actual delivery date is an area for storing the date on which the delivered work for the assigned work is delivered. The work whose date is stored in the delivery date record date field is a completed work.

  In the example of FIG. 8, the knowledge worker with the knowledge worker ID “B1” has been requested to work number “i2013-001” for work related to work to “2013/11/5”, and the scheduled delivery date is “ 2013/11/15 ". Further, the knowledge worker with the knowledge worker ID “B1” has the work content of the requested work of the case number “i2013-001” as “XX”, the reward is “XX”, and the “delivery date of delivery” Indicates “2013/11/15”.

  Returning to FIG. 2, the evaluation information table 36 is a table that stores various types of information related to the evaluation that the knowledge workers evaluated each other. For example, the evaluation information table 36 stores evaluation information obtained by evaluating other workers who are in charge of the same work.

  FIG. 9 is a diagram illustrating an example of a data configuration of the evaluation information table. As shown in FIG. 9, the evaluation information table 36 includes “evaluator”, “case NO”, “evaluation date”, “evaluated person 1”, “evaluation 1”, “evaluated person 2”, “evaluation 2”. ”,“ Evaluated Person 3 ”, and“ Evaluation 3 ”. The item of the evaluator is an area for storing the knowledge worker ID of the knowledge worker who performed the evaluation. The item of item No. is an area for storing item No. of the business subject to evaluation. The item of evaluation date is an area for storing the date on which the evaluation is input. Each item of the person to be evaluated 1, the person to be evaluated 2, and the person to be evaluated 3 is an area for storing the knowledge worker ID of the knowledge worker to be evaluated. Each item of evaluation 1, evaluation 2 and evaluation 3 is an area for storing a result of evaluation with respect to a knowledge worker subjected to evaluation. In the present embodiment, the knowledge worker is evaluated as having a higher evaluation as the score is higher in 5 stages of 1 to 5 points. In this embodiment, the evaluation information table 36 is provided with three areas related to the knowledge worker who is the object of evaluation. However, two or more areas related to the knowledge worker who is the object of evaluation are provided. It may be provided.

  In the example of FIG. 9, the knowledge worker ID “A1” indicates that the evaluation date “2013/11/20” was evaluated for the case number “i2013-001” as an evaluator. The knowledge worker ID “A1”, as an evaluator, evaluates the knowledge worker ID “B1” as an evaluation “2”, and evaluates the knowledge worker ID “C2” as an evaluation “4”. It is shown that the evaluation is “5” for the person ID “D1”.

  The control unit 22 is a device that controls the operator selection device 10. For example, as the control unit 22, an electronic circuit such as a CPU (Central Processing Unit) or an MPU (Micro Processing Unit), or an integrated circuit such as an ASIC (Application Specific Integrated Circuit) or an FPGA (Field Programmable Gate Array) can be employed.

  The control unit 22 has an internal memory for storing programs defining various processing procedures and control data, and executes various processes using these. The control unit 22 functions as various processing units by operating various programs. For example, the control unit 22 includes a reception unit 40, a storage unit 41, a specification unit 42, a selection unit 43, and a presentation unit 44.

  The receiving unit 40 is a processing unit that receives various operations. The receiving unit 40 transmits various screen information to the client 12 to display the screen on the terminal device, and receives various operations from the screen. For example, the reception unit 40 causes the client 12 to display a registration screen for registering information related to the knowledge worker, and accepts registration such as qualification possessed by the knowledge worker, name, contact information, and field of expertise he is good at. In addition, the reception unit 40 displays a registration screen for registering information related to the business client on the client 12, and receives registration of the client name and contact information. In addition, the reception unit 40 displays a registration screen for registering information on the requested business on the client 12, and accepts registration of the requested business field, the requested client, and the like. In addition, the reception unit 40 displays a registration screen for registering a knowledge worker in charge of each requested task on the client 12, and receives registration of the knowledge worker in charge of each task. In addition, the reception unit 40 displays a search screen for searching for a knowledge worker in charge of work on the client 12 and receives a search request for the knowledge worker in charge of work. The receiving unit 40 displays a registration screen for registering the evaluation of the knowledge worker in charge of the work on the client 12, and receives the registration of the evaluation of the knowledge worker in charge of the work.

  The storage unit 41 is a processing unit that stores various data. The storage unit 41 stores various data according to the operation received by the receiving unit 40.

  The knowledge worker uses the client 12 to access the worker selection device 10 and performs various operations on the displayed screen. For example, the knowledge worker registers the qualification possessed by the knowledge worker, the name, the contact information, and the field of business he is good at from the registration screen for registering information on the knowledge worker. The storage unit 41 stores the qualifications possessed from the registration screen for registering information related to knowledge workers, names, contact information, business fields of expertise, and the like in the worker table 30, the worker profile table 32, and the work fields. Store in table 33. In the knowledge work, the name and contact information of the client is registered from the registration screen for registering information about the client. The storage unit 41 stores in the customer information table 31 the name and contact information of the client who has been registered from the registration screen for registering information regarding the client. In addition, when a knowledge worker is requested to work, the knowledge worker registers the requested field of work or the requested client from the registration screen for registering information related to the work. The storage unit 41 stores, in the business information table 34, the field of the requested business registered from the registration screen for registering information regarding the requested business, the requested client, and the like. In addition, when the knowledge worker performs each task of the task requested by the knowledge worker with other knowledge workers, the reception unit 40 performs knowledge from the registration screen for registering the knowledge worker responsible for each task. Register workers. The storage unit 41 stores the knowledge worker registered from the registration screen for registering the knowledge worker in charge of each work in the business information table 34.

  Here, an example of a flow for registering a job will be described. It is assumed that the tasks with the project numbers “i2013-001” to “i2013-003” have already been registered and executed. In addition, it is assumed that the knowledge worker who has received the job request is an administrative scrivener and the knowledge worker ID is “A1”.

  When the knowledge worker accepts a business request, the knowledge worker accesses the worker selection device 10 using the client 12 and registers the name and contact information of the business requester. Further, the knowledge worker registers the consultation field, the customer name, and the customer request date, and registers his / her knowledge worker ID in the member 1 indicating the main person in charge. For example, an administrative scrivener who has received a business request accesses the worker selection device 10 using the client 12 and registers the name and contact information of the business requester. The administrative scrivener who has received the business request registers the consultation field, the customer name, the customer request date, and registers his knowledge worker ID “A1” in member 1. The worker selection device 10 assigns a new case number and stores the registered content in the business information table 34.

  The content of the requested business is inheritance. The knowledge worker, as the main person in charge of the work, grasps the work related to the requested work and selects members necessary for the execution of the work. For example, an administrative scrivener who has received a request for work, as the main person in charge, works with an administrative scrivener (self), a tax accountant, a judicial scrivener, and a lawyer in order to carry out the inheritance work requested this time. If you decide you need to do work, select other members.

  Here, the administrative scrivener with knowledge worker ID “A1”, who is the main person in charge, is the judicial scrivener with knowledge worker ID “C2” who has previously worked together with the judicial scrivener and lawyer. It is assumed that the knowledge worker ID is “D1” lawyer. The administrative scrivener who is the main person in charge hopes that the judicial scrivener with the knowledge worker ID “C2” and the lawyer with the knowledge worker ID “D1” will be members who work together this time from the past achievements. In this case, a judicial scrivener with knowledge worker ID “C2” and a lawyer with knowledge worker ID “D1” are requested to work. Then, when an answer indicating that the work is undertaken by the judicial scrivener with the knowledge worker ID “C2” and the lawyer with the knowledge worker ID “D1” is obtained, the administrative scrivener who is the main person in charge receives the knowledge worker ID “C2”. ”And a lawyer with knowledge worker ID“ D1 ”are registered as member 2 and member 3. At this time, the roles of the judicial scrivener with knowledge worker ID “C2” and the lawyer with knowledge worker ID “D1” are also registered. The work request and the work commissioning may be performed via a system provided by the worker selection device 10, or may be performed by e-mail or telephone.

  On the other hand, the knowledge worker who is the main person in charge may not be able to select members necessary for the performance of some tasks. For example, a knowledge worker ID “B1” who has worked with a tax accountant before may not be able to request work due to schedules or the like. In addition, for example, only the tax accountant B1 with the knowledge worker ID “B1” has worked with the tax accountant before, and if there are other candidates for selection, ask another tax accountant. However, there are cases where it is acceptable.

  In this case, the knowledge worker who is the main person in charge accesses the worker selection device 10 using the client 12 and searches for the knowledge worker in charge of the work from the search screen for searching for the knowledge worker in charge of the work. I do. FIG. 10 is a diagram illustrating an example of a search screen for searching for knowledge workers. On the search screen 50, the knowledge worker ID of the knowledge worker who performs the search is displayed as a login ID, and the work item number for searching for the knowledge worker is displayed. Further, the search screen 50 for searching is provided with a display area 51 for displaying members already selected for the work of the case NO. In the example of FIG. 10, the main person in charge is “A1”, and “C2” and “D1” are displayed as members. Further, the search screen 50 is provided with a consultation field designation area 52 for designating what kind of consultation is provided as a consultation field, and a qualification designation area 53 for designating which qualification knowledge worker is to be searched for. It has been. In the example of FIG. 10, “inheritance consultation” and “corporate legal affairs” are displayed in the consultation field designation area 52, and “administrative scrivener”, “tax accountant”, and “judicial scrivener” are displayed in the qualification designation area 53. The knowledge worker who is the main person in charge designates “inheritance consultation” in the consultation field designation area 52 of the search screen 50, designates “tax accountant” in the qualification designation area 53, designates the search button 54, and knowledge worker Search for.

  Returning to FIG. 2, the identification unit 42 is a processing unit that performs various types of identification. The identification unit 42 identifies a worker who has a qualification suitable for the work charge. For example, when a qualification is designated in the qualification designation area 53 of the search screen 50, the identification unit 42 identifies a knowledge worker in which the designated qualification is registered in the worker table 30. For example, as shown in FIG. 10, when “tax accountant” is designated in the qualification designation area 53, the identifying unit 42 identifies knowledge worker IDs “B1” and “B2” as knowledge workers qualified as tax accountants. .

  Returning to FIG. 2, the selection unit 43 is a processing unit that performs various selections. The selection unit 43 selects a knowledge worker to be recommended based on an evaluation by a knowledge worker in charge of a task for which a person in charge has been selected, for a work for which a person in charge has not been selected. For example, the selection unit 43 reads, from the evaluation information table 36, an evaluation for each knowledge worker specified by the specifying unit 42 by a knowledge worker already selected as a member. On the other hand, for example, when a consultation field is specified in the consultation field specification area 52 of the search screen 50, the selection unit 43 specifies a case number in the field in which the consultation field is specified from the business information table 34. Then, the selection unit 43 reads, from the evaluation information table 36, the evaluation for each knowledge worker specified by the specification unit 42 by the knowledge worker already selected as a member for the specified case NO. That is, the selection unit 43 selects a recommended knowledge worker using the evaluation of the designated business field. In this embodiment, the business field can be specified from the search screen 50. However, the recommended knowledge worker may be selected by using the business field evaluation of the requested business. In this embodiment, the qualification suitable for the work charge can be specified from the search screen 50. However, the qualification suitable for the work charge is specified from the role of the unselected member and the recommended knowledge is specified. It is good also as what selects an operator.

  The selection unit 43 selects a knowledge worker who recommends a knowledge worker whose read evaluation is equal to or higher than a predetermined recommended condition. As the recommended condition, for example, the average evaluation score may be a predetermined value or more, the lowest evaluation score may be a predetermined value or more, and various other conditions may be used. The recommended condition may be a combination of a plurality of conditions. Note that the selection unit 43 may select a knowledge worker who recommends the knowledge worker with the highest evaluation.

  The presentation unit 44 is a processing unit that performs various types of presentation. The presentation unit 44 presents a search result screen showing the knowledge worker selected by the selection unit 43 as a search result to the search request source client 12. FIG. 11 is a diagram illustrating an example of a search result screen. On the search result screen 60, the knowledge worker ID of the knowledge worker who performs the search is displayed as a login ID, and the work item number for searching for the knowledge worker is displayed. Further, the search result screen 60 is provided with a display area 61 for displaying members already selected for the work of the case NO. Further, the search result screen 60 is provided with a display area 62 for displaying the field set as the search condition, and a display area 63 for displaying the qualification set as the search condition. In addition, the search result screen 60 is provided with a display area 64 for displaying the evaluation of knowledge workers already selected as members for the recommended knowledge worker. In this embodiment, the recommended condition is an evaluation average score of 2.5 or more. In the example of FIG. 11, the knowledge worker IDs “B1” and “B2” are displayed in the display area 64 as recommended knowledge workers. ing. Further, the search result screen 60 is provided with a display area 65 for displaying an advice message recommending the knowledge worker with the highest evaluation. In the example of FIG. 11, a knowledge worker ID “B2” displays an advice message that recommends the knowledge worker with the highest evaluation.

  Thereby, the knowledge worker who is the main person in charge selects the knowledge worker as a member from the knowledge workers displayed on the search result screen 60. In the example of FIG. 11, the knowledge worker ID “A1”, who is the main person in charge, has never worked together, but is a knowledge worker ID highly evaluated by other members. Select “B2” as the member requesting the job. Thereby, the knowledge worker who is the main person in charge can select a worker who can efficiently perform the requested work as a team.

  The knowledge worker who is the main person in charge requests the tax accountant with the knowledge worker ID “B2” to work. Then, when a reply indicating that work is undertaken by the tax accountant with the knowledge worker ID “B2” is obtained, the administrative scrivener who is the main person in charge registers the tax accountant with the knowledge worker ID “B2” as the member 4. Then, the knowledge worker who is the main person in charge assigns the work related to the requested work to each knowledge worker of the member. In the member work management table 35, information related to work assigned by the main person in charge is registered. Each knowledge worker performs assigned tasks. When a member actually submits a deliverable and the main person in charge completes the confirmation of the deliverable, the delivery date of actual delivery is registered in the member work management table 35 by the main person in charge. The knowledge worker, who is the main person in charge, collects the deliverables of each knowledge worker and delivers them to the business requester. The main person in charge registers the work acceptance date in the business information table 34 when the work is completed and the acceptance by the customer is completed.

  Each knowledge worker in charge of the work accesses the worker selection device 10 using the client 12 and registers the evaluation of the other knowledge worker in charge of the work from the registration screen for registering the evaluation of the knowledge worker. . The worker selection device 10 stores the registered evaluation in the evaluation information table 36. As a result, information related to the evaluation of the current work is stored in the evaluation information table 36 and is used for future search of knowledge workers.

[Process flow]
Next, a flow of worker selection processing in which the worker selection device 10 according to the present embodiment selects a recommended worker will be described. FIG. 12 is a flowchart illustrating an example of the procedure of the worker selection process. This worker selection process is executed at a predetermined timing, for example, when the search button 54 on the search screen 50 is designated.

  As shown in FIG. 12, the specifying unit 42 determines whether or not a qualification is specified in the qualification specification area 53 of the search screen 50 (S10). When the qualification is specified (Yes in S10), the specifying unit 42 specifies the knowledge worker in which the qualification specified in the qualification specifying area 53 of the search screen 50 is registered from the worker table 30 (S11). The selection unit 43 determines whether or not a consultation field is specified in the consultation field specification area 52 of the search screen 50 (S12). When the field is designated (Yes at S12), the selection unit 43 specifies the case number of the field for which the consultation field is designated from the business information table 34 (S13). And the selection part 43 reads the evaluation with respect to each knowledge worker specified by the specification part 42 by the knowledge worker already selected as a member from the evaluation information table 36 for the specified case NO (S14).

  On the other hand, when the field is not designated (No in S12), the selection unit 43 reads from the evaluation information table 36 the evaluation for each knowledge worker specified by the specification unit 42 by the knowledge worker already selected as a member. (S15).

  On the other hand, when the qualification is not specified (No in S10), the selection unit 43 determines whether or not a consultation field is specified in the consultation field specification area 52 of the search screen 50 (S16). When the field is designated (Yes at S16), the selection unit 43 identifies the case number of the field for which the consultation field is designated from the business information table 34 (S17). And the selection part 43 reads the evaluation with respect to each knowledge worker by the knowledge worker already selected as a member from the evaluation information table 36 about the specified case NO (S18).

  On the other hand, when the field is not designated (No in S16), the selection unit 43 reads the evaluation for each knowledge worker by the knowledge worker already selected as a member from the evaluation information table 36 (S19).

  The selection unit 43 selects a knowledge worker who recommends a knowledge worker whose read evaluation is equal to or higher than a predetermined recommended condition (S20). The presentation unit 44 presents the search result screen 60 displaying the knowledge worker selected by the selection unit 43 to the search requesting client 12 (S21), and ends the process.

[effect]
As described above, the worker selection device 10 according to the present embodiment stores evaluation information obtained by evaluating other workers who have been in charge of the same work by knowledge workers. Then, the worker selection device 10 recommends, based on the evaluation information by the knowledge worker who is in charge of the work for which the person in charge has not been selected, among the plurality of work related to the requested work. Select a knowledge worker. Thereby, the worker selection device 10 can support selection of workers who can efficiently perform the requested work as a team.

  Moreover, the worker selection apparatus 10 according to the present embodiment stores worker information indicating the qualification possessed for each knowledge worker. Based on the worker information, the worker selection device 10 identifies a worker who has a qualification suitable for the charge of the unselected work. The worker selecting device 10 selects a recommended worker from among the identified workers based on the evaluation information. Thereby, the worker selection device 10 can select a worker who has a qualification suitable for the task in charge as a recommended knowledge worker.

  In addition, the worker selection device 10 according to the present embodiment stores evaluation information in association with business fields of business. Then, the worker selection device 10 selects a recommended worker based on the evaluation information associated with the same job field as the requested job. Thereby, the worker selection device 10 can select a recommended worker using the evaluation information in the same business field as the requested business.

  Although the embodiments related to the disclosed apparatus have been described so far, the disclosed technology may be implemented in various different forms other than the above-described embodiments. Therefore, another embodiment included in the present invention will be described below.

  For example, in the above-described embodiment, the case where the consultation field is designated in the consultation field designation area 52 of the search screen 50 has been described, but the evaluation is read from the case number in the designated field. However, the present invention is not limited to this. For example, when the consultation field is designated in the consultation field designation area 52 of the search screen 50, the identification unit 42 may identify the knowledge worker in which the designated field is registered in the work field table 33. .

  Further, the specifying unit 42 may specify a worker who has been in charge of work from the requester of the requested work. For example, on the search screen 50, it is possible to specify the selection of the worker who has been in charge of the client's work. When the selection of the worker who has been in charge of the client's job is specified, the specifying unit 42 specifies the customer ID of the current client from the job information table 34, and the customer ID specified in the job information table 34 is Knowledge workers who have been assigned may be identified from the registered records. Thereby, a member can be selected from knowledge workers who have been in charge of the client in the past. Thus, by selecting a member from knowledge workers in charge in the past, a sense of security can be given to the client. Further, since the knowledge worker has been in charge of the customer, for example, even a customer who makes a special request can appropriately respond.

  In addition, the specifying unit 42 has one evaluation item for each knowledge worker, and the evaluator has explained the case of attaching one comprehensive evaluation score to each knowledge worker for each member for each case. It is not limited. For example, a plurality of evaluation items for the knowledge worker may be provided. For example, it is possible to register quality evaluation, delivery date evaluation, cost evaluation, and comprehensive evaluation on the registration screen for registering the evaluation of the knowledge worker, and the worker selection device 10 stores each registered evaluation in the evaluation information table 36. You may do it. In this case, the evaluation information table 36 is provided with a storage area for storing a plurality of evaluation items. FIG. 13 is a diagram illustrating another example of the data configuration of the evaluation information table. As shown in FIG. 13, in the evaluation information table 36, an evaluator provides an area for storing quality evaluation, delivery date evaluation, cost evaluation, and comprehensive evaluation for the person to be evaluated, and stores registered evaluations. Then, an area for accepting designation of which evaluation item is given priority may be provided on the search screen 50, and the selection unit 43 may select a recommended knowledge worker based on the evaluation of the designated evaluation item. For example, when the priority is given to the delivery date evaluation item, the selection unit 43 may select the knowledge worker to be recommended based on the evaluation of the delivery date evaluation item. A plurality of priority evaluation items may be designated. As described above, the evaluation of the person to be evaluated can be subdivided so that the evaluation can be performed in detail, so that a more accurate member search can be performed.

  Moreover, the selection part 43 may select the knowledge worker who recommends all the selected members who have worked together in the past. As a result, the selected knowledge worker can efficiently perform the requested work as a team since all the members have worked together in the past.

  Further, in the above-described embodiment, a member who has already been selected recommends a highly evaluated person among knowledge workers who have worked together in the past. However, a plurality of candidates with the same average evaluation score may be extracted. In this case, not only the evaluation within the current member but also the average of the evaluation points of all knowledge workers may be calculated and displayed at the same time. In this way, by displaying the evaluations other than the current member, if there are multiple people with similar evaluations within the member, it is possible to have the knowledge workers with higher objective evaluations join the members, Helps improve work quality.

  Further, in the above embodiment, an average score of evaluation is calculated from the knowledge workers who have already worked together in the past, and the recommended knowledge workers are displayed. However, when calculating the average score of evaluation, instead of calculating the average score from all the current evaluations from the past, the average score is calculated and displayed only from the evaluation for the most recent year. You may enable it to set the period which takes out the original data which calculates a point. Knowledge workers can accumulate knowledge and experience as they get older, and work ability improves. Therefore, by calculating the average evaluation score from only the latest evaluation, the knowledge worker can be selected based on the latest evaluation of the current knowledge worker.

  Also, if you work with the same knowledge worker multiple times, you will evaluate each time. In this case, when the work is performed together for the first time, the evaluation is given low, but when the work is performed for the second time, the evaluation may be given higher than the first time. In this case, an average evaluation score may be calculated by increasing the weight of a later evaluation score or the latest evaluation score, instead of simply calculating an average score of evaluations for two times. While working together 2 or 3 times, the knowledge worker may come into contact and the team work may start well. In such a case, the times after the first evaluation This is because the average score of evaluation closer to the actual feeling is calculated as the evaluation for working together when the average score of evaluation is calculated with an emphasis on the evaluation. In addition, the skill of the knowledge worker is higher than in the first time, and the evaluation may be higher. Specifically, in FIG. 9, instead of simply calculating the average score from the score of the evaluator for the evaluator, for example, a weighting table is provided, and when the same evaluator is evaluated for the second time, The average evaluation score may be calculated by calculating 1.5 times, double the third evaluation score, and the like.

  In the above embodiment, the evaluation of other members by the members in the team is a subjective evaluation. For this reason, evaluation is not objective. Therefore, an evaluation item for objectively evaluating the knowledge worker may be provided by the system of the worker selection device 10. A plurality of such evaluation items may be provided. For example, the delivery date evaluation is 5 points if the deliverable can be delivered earlier than the scheduled delivery date based on the scheduled delivery date and the actual delivery date, 3 points if the delivery date is on schedule, 1 point if the delivery is delayed. In the cost evaluation, it is judged whether the price is higher or lower than the average value of the reward for the past work contents from the work contents and the reward amount. The quality evaluation is, for example, 5 when a work is completed by submitting a deliverable once without reworking, 3 when reworking occurs, 1 when a complaint is received from a customer, and the like.

  In the above-described embodiment, a case has been described in which a worker is a knowledge worker, and a plurality of knowledge workers form a team to perform work. However, the present invention is not limited to this. For example, as in software development, a plurality of workers may form a team and apply to work.

  Further, each component of each illustrated apparatus is functionally conceptual, and does not necessarily need to be physically configured as illustrated. In other words, the specific state of distribution / integration of each device is not limited to the one shown in the figure, and all or a part thereof may be functionally or physically distributed or arbitrarily distributed in arbitrary units according to various loads or usage conditions. Can be integrated and configured. For example, the processing units of the reception unit 40, the storage unit 41, the specifying unit 42, the selection unit 43, and the presentation unit 44 of the worker selection device 10 may be appropriately integrated. Further, the processing of each processing unit may be appropriately separated into a plurality of processing units. For example, when performing a plurality of different identifications, the identification unit 42 may be distributed to the identification units that perform each identification. Further, all or any part of each processing function performed in each processing unit can be realized by a CPU and a program analyzed and executed by the CPU, or can be realized as hardware by wired logic. .

[Worker selection program]
The various processes described in the above embodiments can also be realized by executing a program prepared in advance on a computer system such as a personal computer or a workstation. Therefore, in the following, an example of a computer system that executes a program having the same function as in the above embodiment will be described. FIG. 14 is a diagram illustrating a computer that executes an operator selection program.

  As shown in FIG. 14, the computer 300 includes a central processing unit (CPU) 310, a hard disk drive (HDD) 320, and a random access memory (RAM) 340. These units 300 to 340 are connected via a bus 400.

  The HDD 320 stores in advance an operator selection program 320 a that exhibits the same functions as the reception unit 40, the storage unit 41, the specification unit 42, the selection unit 43, and the presentation unit 44 of the worker selection device 10. Note that the worker selection program 320a may be separated as appropriate.

  The HDD 320 stores various information. For example, the HDD 320 stores various data used for selecting an OS and a worker for range selection.

  Then, the CPU 310 reads the worker selection program 320a from the HDD 320 and executes it, thereby executing the same operation as each processing unit of the embodiment. That is, the worker selection program 320a performs the same operations as the reception unit 40, the storage unit 41, the specification unit 42, the selection unit 43, and the presentation unit 44.

  Note that the above-described worker selection program 320a is not necessarily stored in the HDD 320 from the beginning.

  For example, the program is stored in a “portable physical medium” such as a flexible disk (FD), a CD-ROM, a DVD disk, a magneto-optical disk, or an IC card inserted into the computer 300. Then, the computer 300 may read and execute the program from these.

  Furthermore, the program is stored in “another computer (or server)” connected to the computer 300 via a public line, the Internet, a LAN, a WAN, or the like. Then, the computer 300 may read and execute the program from these.

DESCRIPTION OF SYMBOLS 10 Worker selection apparatus 11 System 12 Client 13 Network 21 Storage part 22 Control part 30 Worker table 31 Customer information table 32 Worker profile table 33 Work field table 34 Work information table 35 Member work management table 36 Evaluation information table 40 Reception part 41 Storage Unit 42 Identification Unit 43 Selection Unit 44 Presentation Unit

Claims (7)

A storage unit for storing evaluation information obtained by evaluating other workers who are in charge of the same work;
A selection unit that selects a recommended worker based on the evaluation information by a worker in charge of a task for which a person in charge has been selected among a plurality of tasks related to the requested work; ,
An operator selection device characterized by comprising: The storage unit stores, for each worker, worker information indicating qualifications possessed,
Based on the worker information, further comprising a first specifying unit for specifying a worker having a qualification suitable for the charge of the unselected work,
The worker selecting device according to claim 1, wherein the selecting unit selects a recommended worker from among the workers specified by the first specifying unit based on the evaluation information. The storage unit stores business information indicating a requester of a completed business and a worker who has been in charge of the business,
A second specifying unit for specifying a worker who has already been in charge of work from the requester of the requested work based on the work information;
The worker selection according to claim 1, wherein the selection unit selects a recommended worker from among the workers identified by the second identification unit based on the evaluation information. apparatus. The storage unit stores the evaluation information in association with a business field of business,
The worker according to any one of claims 1 to 3, wherein the selection unit selects a recommended worker based on evaluation information associated with the same job field as the requested job. Selection device. The evaluation information is divided into a plurality of evaluation items including one or more of delivery date, cost, quality, and evaluation is stored.
A reception unit that accepts designation of which evaluation item has priority among the plurality of evaluation items;
The worker according to any one of claims 1 to 4, wherein the selection unit selects a recommended worker based on an evaluation of an evaluation item that has been designated by the reception unit. Selection device. Computer
Based on the evaluation information that the person in charge of the work for which the person in charge has already been selected out of multiple work related to the requested work has evaluated other persons in charge of the same work. And selecting a recommended worker. A worker selecting method characterized by executing a process. On the computer,
Based on the evaluation information that the worker in charge of the work for which the person in charge has already been selected out of multiple works related to the requested work has evaluated other workers in charge of the same work. A worker selection program characterized by causing a process to select a recommended worker to be executed.

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