JP2015111456A - Customer service system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a system that makes display data common and minimizes places which should be customized.SOLUTION: A customer service system comprises: a storage unit for storing personal information on a customer and a dress image; a server 13 for generating a try-on simulation menu and for generating display data by combining a customer image and the dress image; a terminal communication unit for receiving the menu of the try-on simulation from the server; a terminal display unit for displaying the menu; an operation input unit for accepting instructions on selection of a dress and execution of simulation; a terminal for transmitting the instructions to the server, for receiving and displaying operator display data generated by the server; a non-display determination unit for generating customer display data by removing personal information from the operator display data; and a customer display unit. The operator display data includes personal information in a character string format with an identification symbol, and the non-display determination unit identifies personal information by using the symbol and removes it from the operator display data.

Description

  The present invention relates to a customer service system (hereinafter referred to as a customer service system) related to customer management and / or sales promotion of a business operator.

  A display unit mounted on a terminal such as a portable information terminal or a portable tablet terminal is limited in size and resolution due to restrictions on the external dimensions of the terminal. In order to overcome this limitation, a device that can be connected to a larger external display device such as a television or a computer display monitor has already been introduced into the market. However, much of the content displayed on the external display device is only the same content as the display unit of the terminal, or is completely different display.

  As another aspect, a system is known in which images and music data are received by a private device such as a mobile phone, and display data is transferred to an external large display connected to the device. The video of the portable terminal is displayed on an external large display connected to the portable terminal, but it is possible to limit the notification accompanying the incoming call or the reception of the e-mail from being displayed outside (for example, see Patent Document 1). ). By doing so, only images and music data can be displayed, and private information is not shown to anyone other than the user, and viewing of the original information is not hindered by the display of the information.

  The above is intended for private devices, but there are other customer service systems in which an information display is connected to the outside of a tablet terminal or personal computer (PC) used for business processing. For example, an employee of a business operator operates a terminal or PC installed in a store, selects a product to be tried on by the customer based on the customer's request, and displays an image of the result connected to the terminal or PC. It is a system that displays on a display. The customer narrows down or determines a product to be purchased by looking at a high-definition try-on image displayed on a life-size information display or a size close to that.

JP 2006-262190 A

  Mobile information terminals and tablet terminals are difficult to show to customers because the screen is small and there is little information that can be displayed. In some cases, personal information of customers registered in a database such as a POS system used by the business operator is displayed. Therefore, it is not appropriate to display the same display content as the terminal or PC on the customer information display.

  It is possible to separately prepare display data for terminals and PCs and display data for information displays. However, with such a configuration, the customer service system designer creates a program for generating display data for the store clerk to be displayed on the terminal or PC, and separately generates display data for the customer to be displayed on the information display. It is necessary to create a program to do. It takes time to design the program. As a result, the delivery date and cost burden are borne by the customer. Therefore, it is preferable that the display data generation processing program should be based on a standardized customer service system as much as possible, while minimizing locations to be customized for each business operator.

  The present invention has been made in consideration of the above-described circumstances, and provides a customer service system capable of sharing display data to be generated and minimizing locations to be customized for each business operator. Is.

  The present invention includes a server that includes a storage unit that stores information relating to customer service, a server control unit that generates display data for an operator to be displayed on an external terminal, a terminal display unit for an operator, and An operation input unit that receives an instruction from an operator, transmits and receives data to and from the server in response to the instruction received by the operation input unit, acquires the display data for the operator from the server, and displays the terminal A customer display unit that displays information related to the customer service to the customer, and a customer screen generation unit that generates customer display data to be displayed on the customer display unit. The customer screen generation unit is predetermined by the display control data generated by the server control unit and used for display on the operator display unit to be hidden. Determining whether either of the content, when the content is contained to be hidden, to provide customer service for the system, characterized in that to generate the display data for customers excluding its contents from the display data.

  In the present invention, the customer screen generation unit includes contents predetermined by the display data generated by the server control unit and used for display on the operator display unit as non-display. The contents to be hidden are extracted and excluded from the display data, and the customer display data is generated. Therefore, some contents are mutually displayed on the operator display section and the customer display section. In a system that provides different display data, the basis of the generated display data can be shared. In addition, since it is possible to determine in advance what should be hidden from the customer independently of the display data generated by the server control unit, it is possible to customize for each operator included in the screen for the operator and the screen for the customer. The power points can be kept to a minimum. Personal information that should be hidden includes information that is almost common to all business operators, such as customer names, addresses, and telephone numbers. This is because such a thing can be categorized and predetermined.

  That is, according to this system, display data obtained by deleting information such as personal information that is not desired to be shown to other customers from the display data provided to the operator display unit is applied to the customer display unit. Therefore, the display unit for the operator and the display unit for the customer have the same basic display data, and it is not necessary to generate the display data separately. If there is information in the display data for the operator that the store clerk supports or information that the customer does not want to show to other customers, the customer screen generation unit deletes the information and generates display data for the customer.

In the present invention, the screen is an image displayed on the display unit based on the display data.
The sales management information is inventory information managed by a normal POS system. Information relating to customer service is various information provided by a business operator to a customer in connection with sales of products or managed by the customer. As a specific aspect thereof, as described in the embodiments described later, information relating to clothing and clothing try-on simulation, more specifically, customer management information such as an image that simulates try-on, the name and address of the customer There is.

In the present invention, the operator is an operator who performs an operation for using the customer service system, and a typical example is an employee or a store clerk of a business operator who uses the system.
As a specific example of the terminal, a tablet terminal is cited in the embodiment described later. However, the terminal in this invention is not limited to a tablet terminal. Any terminal having a terminal display unit for displaying an operation menu and the like and an operation input unit may be used, and a portable information terminal, a POS terminal, or a personal computer is also included in the scope.

It is explanatory drawing which shows the structural example of the customer service system which concerns on this invention. It is explanatory drawing which shows the structural example of the tablet terminal which concerns on this invention. It is explanatory drawing which shows the example of the content each displayed on a terminal display part and an information display in the system corresponding to FIG. It is explanatory drawing which shows an example of the display data which the tablet terminal concerning this invention receives on a server. It is explanatory drawing which shows an example of the data registered into the non-display determination dictionary which concerns on this invention. It is explanatory drawing which shows the display data which a non-display determination part extracts based on the display data shown in FIG. It is a 1st flowchart which shows the procedure of the process which terminal CPU of the tablet terminal concerning this invention performs. It is a 2nd flowchart which shows the procedure of the process which terminal CPU of the tablet terminal concerning this invention performs.

Hereinafter, preferred embodiments of the present invention will be described.
A non-display determination dictionary that preliminarily stores contents to be hidden from the customer, and the customer screen generation unit includes display data used for display on the operator display unit and the non-display determination dictionary. It is possible to collate and exclude a portion of the display data that matches the content registered in the non-display determination dictionary. In this way, if what should be hidden from the customer is registered in the non-display determination dictionary, the customer screen generation unit generates the customer display data based on the operator display data generated by the server control unit. Therefore, the basic display data can be shared.
The server provides information related to customer service as a web page, and the screen generation unit for customer excludes a portion to be hidden from a customer from HTML data generated by the server control unit. HTML data as customer display data may be generated. According to this configuration, the customer screen generation unit can generate the customer display data by analyzing the HTML data and excluding portions that should not be displayed to the customer.
Furthermore, the customer screen generation unit determines whether character string data included in the HTML data generated by the server control unit includes a character string having a content to be hidden in units of line feed tags. In the case where the character string is content that should not be displayed, if there are a predetermined number or more of portions that match the content that should be hidden, the character string may be completely hidden. In this way, when only a part of the character string should be hidden from the customer, the display data for the customer can be appropriately generated based on the degree that the part occupies the entire character string.
The customer screen generation unit excludes information related to the customer's address as something to be hidden, but may not exclude it when the area specified by the information is wider than a predetermined range. In this way, when the area specified by the information related to the address is sufficiently wide, the information can be handled as mere reference information instead of personal information.
Furthermore, the customer screen generation unit may not exclude the information specifying the customer's address only in the prefecture.
Preferred embodiments of the present invention include combinations of any of the plurality of embodiments shown here.

Hereinafter, the present invention will be described in more detail with reference to the drawings. In addition, the following description is an illustration in all the points, Comprising: It should not be interpreted as limiting this invention.
≪Configuration of customer service system≫
FIG. 1 is an explanatory diagram showing a configuration example of a customer service system according to the present invention. As shown in FIG. 1, the customer service system 11 includes a server 13, a tablet terminal 15, a customer display computer 19, an information display 21, and a wireless access point 23.

  The server 13 is the core of the customer service system 11 used by the business operator, and includes customer management information, information related to product specifications and features, sales information, inventory management information, etc., and information on try-on of try-on products and try-on. The image for use is stored in a storage unit (not shown). In addition, an application program for processing such information is stored. The customer management information includes personal information such as a customer's address, name, telephone number, age, clothing size, and purchase history. This customer service system 11 includes a normal POS system and further has a function of simulating try-on of goods. The application program provides information related to the purchase history of a specific customer to the terminal as a web page, and provides product inventory information as a web page. Furthermore, try-on simulation of products is performed. In this embodiment, the fitting image is provided as an image on a web page.

  The tablet terminal 15 is a terminal that is carried by a store clerk and accesses the server 13 via wireless communication. The tablet terminal 15 includes a terminal display unit 17. When accessing the server 13 from the tablet terminal 15, a CPU (server CPU) (not shown) of the server 13 executes a stored application, generates display data that simulates try-on, and transmits the display data to the tablet terminal 15. Transmission is performed by wireless communication through a wireless access point 23 connected to a network common to the server 13.

  The tablet terminal 15 includes a wireless communication interface (not shown) and receives the display data. The display data is HTML format data. However, this is an example, and for example, the display data may be data in XML format. A CPU (terminal CPU) (not shown) of the tablet terminal 15 controls the received display data to be displayed on the terminal display unit 17. Further, the terminal CPU performs a process of removing personal information and the like identified by a predetermined tag from the received display data. Then, the display data from which the personal information is removed is transmitted to the customer display computer 19. Transmission is performed via the wireless access point 23. However, since wireless communication or wired communication is not the essence of the present invention, any aspect is included in the scope of the present invention.

The customer display computer 19 receives the display data transmitted from the tablet terminal 15. A CPU (monitor control CPU) (not shown) of the customer display computer 19 controls the received display data to be displayed on the information display 21 connected to the customer display computer 19.
The information display 21 is composed of a display device using a liquid crystal display device, for example. In the present embodiment, a specific example is one installed in a store in order to display a nearly life-size fitting simulation image to a customer.
The above is the outline of the customer service system 11 of FIG.

<Tablet terminal configuration>
Next, the description of FIG. 2 will be given. FIG. 2 is a block diagram illustrating a configuration of the tablet terminal 15. As shown in FIG. 2, the tablet terminal 15 includes a terminal control unit 31, a terminal communication unit 33, a display buffer 35, a terminal display unit 17, a non-display determination unit 37, a non-display determination dictionary 39, and an operation input unit 41. Become.

  Display data sent from the server 13 via the wireless access point 23 is received by the terminal communication unit 33 and stored in the display buffer 35. The terminal display unit 17 displays the contents corresponding to the data stored in the display buffer 35 on the terminal display unit 17. Specific hardware of the terminal display unit 17 is a liquid crystal display device.

  The operation input unit 41 receives an instruction given by the operator. Specific hardware of the operation input unit 41 is a touch panel arranged on the terminal display unit 17. When the terminal control unit 31 determines that the instruction received by the operation input unit 41 is a display on the information display 21, the non-display determination unit 37 stores the contents of the non-display determination dictionary 39 and the data stored in the display buffer 35. Collation is performed, and only those that do not apply to the contents registered in the non-display determination dictionary 39 are extracted. Then, the extracted display data is transferred via the terminal communication unit 33. Here, the functions of the terminal control unit 31 and the non-display determination unit 37 are realized by a terminal CPU (not shown) executing a predetermined program. Specific hardware of the non-display determination dictionary 39 is a nonvolatile memory that stores dictionary data.

≪Example of display≫
Next, FIG. 3 will be described. FIG. 3 is an explanatory diagram showing examples of contents displayed on the terminal display unit 17 and the information display 21 in the customer service system 11 corresponding to FIG. In this state, a try-on of clothes is simulated according to the operation of the store clerk.

The store clerk acquires a customer image using a camera (not shown) built in the tablet terminal 15 or using another camera. If there is a customer image already stored in the storage unit of the server 13, it may be used. The storage unit of the server 13 stores personal information including the customer's age, clothing size, purchase history, and the like.
Furthermore, the storage unit of the server 13 stores an image of a trial wear garment.

  The storage unit of the server 13 stores an application program for processing such information and executing a fitting simulation. The server CPU executes the application program and transmits display data of a try-on simulation menu (not shown in FIG. 3) for the tablet terminal. The terminal control unit 31 that has received the display data causes the terminal display unit 17 to display the menu.

Using the menu, the store clerk selects a photograph of the customer to be used for the fitting simulation and the clothes to be worn by the customer, and instructs the execution of the simulation.
The terminal control unit 31 recognizes the instruction via the operation input unit 41 and transmits the instruction to the server 13 via the terminal communication unit 33.
When the server CPU receives the instruction, the server CPU synthesizes the customer's image and the image of the trial clothes and generates display data to be displayed on the terminal display unit 17. Then, the generated display data is sent to the tablet terminal 15. This display data is data in HTML format.

  The terminal control unit 31 that has received the display data causes the terminal display unit 17 to display the menu. FIG. 3 shows an example of contents displayed on the terminal display unit 17. The terminal display unit 17 displays an image in which the customer image and the clothing image are combined, and further includes the customer name “Hanako Yamada”, the customer's clothing size “9”, and the product description “pink”. “Best” is displayed. In addition, a button (IDP button 43) labeled “IDP” for displaying a fitting simulation image on the information display 21 is displayed in the upper right corner of the terminal display unit 17.

  When the store clerk presses the IDP button 43, the terminal control unit 31 recognizes the instruction via the operation input unit 41. In response to the instruction, the terminal control unit 31 starts the process of the non-display determination unit 37. The non-display determination unit 37 compares the data in the display buffer 35 in which display data to be displayed on the terminal display unit 17 is stored with the content stored in the non-display determination dictionary 39, and determines that the non-display should be hidden. Display data excluding those stored in the dictionary 39 is extracted. Then, the non-display determination unit 37 transmits the extracted data to the customer display computer 19 via the terminal communication unit 33. Upon receiving the display data, the customer display computer 19 causes the information display 21 to display the contents of the display data.

  FIG. 3 shows an example of contents displayed on the information display 21. The terminal display unit 17 displays the name of the customer, the size of the customer's clothing, and the description of the product, in addition to the image obtained by combining the customer image and the clothing image. The non-display determination unit 37 deletes the name of the customer related to the personal information and the size of the customer's clothes from the display data. Further, the button labeled “IDP” is deleted. As a result, the image displayed on the information display 21 is only the description of the product and the image obtained by combining the customer image and the clothing image. Even after the IDP button 43 of the tablet terminal 15 is pressed, the terminal display unit 17 displays the name of the customer, the size of the customer's clothing, in addition to the image in which the customer image and the clothing image are combined. The description of the product is displayed as before.

≪Details of non-display determination part and non-display determination dictionary≫
Details of processing executed by the non-display determination unit 37 will be described. FIG. 4 is an explanatory diagram showing an example of display data received by the tablet terminal according to the present invention on the server. The display data in FIG. 4 is HTML format data. As shown in FIG. 4, the display data includes six HTML tags 51-56. The first HTML tag 51 relates to the display of the IDP button 43. The second HTML tag 52 is a line feed. The third HTML tag 53 relates to display of an image in which a customer image and a clothing image are combined. The 4th to 6th HTML tags 54 to 56 are line feeds, and are respectively placed in front of the character strings of the customer's name, clothing size, and product description.

As shown in the first HTML tag 51, when the IDP button 43 is pressed, processing of the JAVA (registered trademark) script disp_idp is executed. It is the non-display determination unit 37 that performs the processing. The non-display determination unit 37 collates the display data of FIG. 4 stored in the display buffer 35 with the data stored in the non-display determination dictionary 39, and deletes the character string related to the personal information.
FIG. 5 is an explanatory diagram showing an example of data registered in the non-display determination dictionary 39 according to the present invention. The non-display determination dictionary 39 is a dictionary in which data such as personal information that the store clerk does not want to be displayed to other customers and other customers is collected and registered.

  A specific example of the contents of a dictionary is a customer's last name, first name, address, telephone number, zip code and a numeric string with unit symbols of size and weight. These data are surveyed and collected by a company using the customer service system 11 and registered in the storage unit of the server 13. When the data of the server 13 is updated, the updated data is transmitted from the server 13 to the tablet terminal 15. When receiving the data, the terminal control unit 31 updates the non-display determination dictionary 39.

Among the data registered in the dictionary, the telephone number is a 10-digit or 11-digit number string with 0 at the beginning. Both patterns with and without "-" are registered. Not all telephone numbers are registered, only the telephone numbers registered in the server 13 are registered in the dictionary.
The postal code is a 7-digit number string starting with 〒. Both patterns with and without "-" are registered. Not all postal codes in Japan are registered, but only postal codes registered in the server 13 are registered in the dictionary.
A numeric string with a unit symbol is a phrase of a unit that is considered to represent an arbitrary numeric string and personal information.

FIG. 6 is an explanatory diagram showing the display data extracted by the non-display determining unit 37 based on the display data shown in FIG.
Compared with the display data of FIG. 5, the first HTML tag 51 related to the IDP button 43 is deleted. However, this is not deleted because it matches the non-display determination dictionary 39, but is a process determined based on a functional difference between the terminal display unit 17 and the information display 21. The non-display determination unit 37 is an accompanying process. In the example of FIG. 6, the character string of the first HTML tag 51 is replaced with a space. This is only an example, and a space may be omitted.

  The second HTML tag 52 related to the image and the second, fourth, fifth, and sixth HTML tags 52, 54, 55, and 56 related to the line feed are held. However, the character string following the fourth HTML tag 54 and the character string following the fifth HTML tag are replaced with spaces. Note that a space may be omitted as a modification. The deleted character string is the name of the customer and the size of the clothes, both of which are deleted because they match the data registered in the non-display determination dictionary 39.

≪Flow chart of terminal control unit≫
A procedure of processing executed by the terminal control unit 31 will be described. FIG. 7 is a flowchart showing a procedure of processing executed by the terminal CPU of the tablet terminal 15 according to the present invention. Processing will be described with reference to FIG.
The terminal CPU monitors whether the IDP button 43 has been pressed in a state where the screen shown in FIG. 3 is displayed on the terminal display unit 17 (step S11). When recognizing that the IDP button 43 has been pressed through the operation input unit 41, the terminal CPU as the terminal control unit 31 extracts and analyzes one line of display data stored in the display buffer 35 (step S13). ). Here, one line indicates one unit line delimited by the line feed tag and the next line feed tag in the case of a character string in the display data shown in FIG. If it is an image, it refers to an image referenced by one tag.

  If there is no row to be fetched, that is, the data is over (Yes in step S15), the routine ends the process. When there is one line to be analyzed (No in Step S15), the terminal control unit 31 determines whether or not there is an input-related tag (Step S17). Here, the input-related tag is an HTML tag for causing the terminal display unit 17 to display display elements for receiving operation instructions such as buttons, radio buttons, and check boxes. If it is an input-related tag (Yes in step S17), the routine proceeds to step S33 described later.

On the other hand, if it is not an input-related tag (No in step S17), the terminal CPU as the non-display determination unit 37 collates the analysis target with the non-display determination dictionary 39 (step S19). If the analysis target partially matches any of the contents registered in the non-display determination dictionary 39 but does not completely match (No in step S21), the routine proceeds to step S27 described later.
The determination in step S21 will be described with a specific example. When the character string to be analyzed is “Population in Tokyo” and “Tokyo” is registered in the non-display determination dictionary 39, the determination result in step S21 is “Yes”. This is because the “Tokyo population” portion of the character string “Tokyo population” matches the dictionary, but the “population” portion does not match. On the other hand, if the character string to be analyzed is “Tokyo”, it matches completely. In this case, the determination result of step S21 is “No”.

  On the other hand, if it is not a partial match, the non-display determination unit 37 further determines whether it is a complete match or a mismatch (step S23). In the case of complete match (Yes in step S23), the non-display determination unit 37 further determines whether or not the analysis target is only a character string of a prefecture (step S25). If only the character string of the prefecture (Yes in step S25), it is displayed without being treated as personal information. Since the area to be identified is wide, it is not personal information. Note that this is an example, and it is possible to prevent the display even if only the prefecture. Conversely, it is possible to display up to municipalities. At the discretion of the operator.

If it is determined in step S25 that the character string is not only a prefecture, the routine proceeds to step S33. Then, the non-display determination unit 37 replaces the display data to be analyzed with a space and excludes it from the display.
Thereafter, the non-display determination unit 37 transmits the display data processed based on the analysis up to step S33 to the customer display computer 19 via the terminal communication unit 33.

  In step S21, when the analysis target partially matches any content registered in the non-display determination dictionary 39 (Yes in step S21), the non-display determination unit 37 then determines that the part of the partial match is the name. Or it is judged whether it is an address (step S27). Otherwise, the routine proceeds to step S35, and the display data is transmitted to the customer display computer 19. That is, the display data is displayed on the information display 21.

  However, when the partially matching location is a name or address (Yes in step S27), the non-display determination unit 37 further includes a location that partially matches the content registered in the non-display determination dictionary 39 other than that location. It is determined whether or not there is (step S29). As a result, if there is a further partial match (Yes in step S31), the routine proceeds to step S33, and the display data to be analyzed is replaced with a space. That is, it is hidden.

  On the other hand, if there is no further partial match (No in step S31), the routine proceeds to step S35. That is, the character string happens to coincide with the character string registered in the dictionary as a name or address, but it is determined that the character string is not a name or address as a whole, and the display data is displayed on the information display 21. .

If it is determined in step S27 that the partially matching part is not a name or address (No in step S27), the routine proceeds to step S33, and the display data to be analyzed is replaced with a space. That is, it is determined that the analysis target is personal information such as a telephone number, a postal code, or a numeric string with a unit, and is not displayed.
The above is the description of the processing executed by the terminal CPU as the terminal control unit 31 and the non-display determination unit 37.

  In the above embodiment, the non-display determination unit 37 has been described as existing in the tablet terminal 15, but a mode in which the non-display determination unit 37 exists in the server 13 or the customer display computer 19 can be considered as a modification. Correspondingly, a mode in which the non-display determination dictionary 39 exists in the server 13 or the customer display computer 19 is also conceivable. Alternatively, a mode in which the non-display determination dictionary 39 exists in the server 13 regardless of the non-display determination unit 37 is also conceivable.

  In a mode in which the non-display determination unit 37 exists in the server 13, the display data transmitted to the tablet terminal 15 is stored in the storage unit of the server 13 after transmission. In FIG. 3, when the notification that the IDP button 43 of the terminal display unit 17 is pressed is received from the tablet terminal 15, the server CPU executes the process as the non-display determination unit 37. That is, the server CPU collates the content of the non-display determination dictionary 39 with the display data stored in the storage unit based on the display data stored in the storage unit, and obtains the content registered in the non-display determination dictionary 39. Extract only those that do not apply. Then, the extracted display data is transferred to the customer display computer 19.

  Further, in the aspect in which the non-display determination unit 37 is present in the customer display computer 19, when the notification that the IDP button 43 of the terminal display unit 17 has been pressed is received from the tablet terminal 15, the terminal CPU stores it in the display buffer 35. The displayed display data is transmitted to the customer display computer 19 as it is. The CPU of the customer display computer 19 that has received the display data executes processing as the non-display determination unit 37. That is, the contents of the non-display determination dictionary 39 and the display data received from the tablet terminal 15 are collated, and only those that do not apply to the contents registered in the non-display determination dictionary 39 are extracted. And based on the extracted display data, it controls to display on the information display 21. FIG.

  As a further different modification, in the above-described embodiment, two or all of the three system components of the separate server 13, the tablet terminal 15, and the customer display computer 19 may be configured integrally. As long as the terminal display unit 17 and the customer information display 21 are configured to perform different displays, specific modes of other system components are not limited.

  In addition to the embodiments described above, there can be various modifications of the present invention. These modifications should not be construed as not belonging to the scope of the present invention. The present invention should include the meaning equivalent to the scope of the claims and all modifications within the scope.

11: customer service system 13: server 15: tablet terminal 17: terminal display unit 19: customer display computer 21: information display 23: wireless access point 31: terminal control unit 33: terminal communication unit 35: display buffer 37: non-display Determination unit 39: Non-display determination dictionary 41: Operation input unit 43: IDP buttons 51, 52, 53, 54, 55, 56: HTML tags

Claims (6)

(1a) a storage unit for storing customer personal information and a clothing simulation image for try-on simulation; and (1b) generating a menu relating to the fitting simulation and synthesizing the image of the customer and the clothing image. A server including a server control unit that generates display data for the operator including the personal information;
(2a) a terminal communication unit that receives the generated fitting simulation menu from the server;
(2b) a terminal display unit for displaying the received menu;
(2c) an operation input unit that accepts an operator's instruction relating to clothing selection and simulation execution by the displayed menu; and (2d) the operation that the server control unit generates according to the instruction by transmitting the instruction to the server. A terminal including a terminal control unit that receives display data for a person and displays the display data on the terminal display unit;
(3) a non-display determination unit that generates customer display data obtained by removing the personal information from the operator display data;
(4) a customer display unit for displaying the customer display data to the customer;
The operator display data includes the personal information in the form of a character string with an identification symbol, and the non-display determination unit uses the symbol to identify the personal information and remove it from the operator display data. System.   The system according to claim 1, wherein the non-display determination unit belongs to the server or the terminal.   The system according to claim 1, wherein the personal information relating to the customer is at least one of a customer's address, name, telephone number, age, clothing size, and purchase history. Further provided with a non-display determination dictionary that pre-stores contents to be hidden to the customer,
The system according to any one of claims 1 to 3, wherein the non-display determination unit compares the display data for the operator with the non-display determination dictionary, and removes a portion that matches content registered in the dictionary. .   The non-display determination unit excludes information related to a customer's address as a non-display, but does not exclude when the area specified by the information is wider than a predetermined range. The system according to one.   The system according to claim 5, wherein the non-display determination unit is not excluded when information specifying a customer's address is only a prefecture.