JP2014225187A - Delivery support device, operation method therefor, and receiver terminal - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable a receiver to receive a delivery article anywhere in an anonymous manner.SOLUTION: In a delivery support device 1, a communication unit receives an identifier indicating a receiver A who will receive a delivery article from a receiver terminal 2 of the receiver A (S1), and stores the identifier in a storage unit of the delivery support device 1. The communication unit receives an identifier indicating a receiver on delivering a delivery article from a deliverer terminal 4 (S41), and when the same identifier as the received identifier is stored in the storage unit (S43), acquires position information indicating a position of the receiver terminal 2 corresponding to the identifier (S45), and transmits the position information to the deliverer terminal 4 (S47).

Description

  The present invention relates to a delivery support apparatus, an operation method thereof, and a recipient terminal.

  In the delivery service for luggage and postal items, with the recent development of mobile phones and the Internet, delivery services for delivery items such as postcards, letters, and luggage are efficiently and serviceable by using these communication means together. Improve delivery. The buyer places an order for the product on the Internet, and delivery of the product from the courier to the home has been accelerated so that the product can be received on the day of the order or the next day. There is a method of paying the courier with the delivery fee at the time of receipt of goods (common name "cash on delivery"), paying the price by bank transfer or convenience store transfer before or after receipt, etc. Convenience is improving.

  At present, these delivery services are generally delivered by the shipper based on the address and name of the recipient, and delivered to the recipient's home.

  In recent years, from the viewpoint of personal information protection, there is also an anonymous delivery technique that enables an order for goods anonymously without notifying the shipper of the address and name. There are many of these techniques, and those shown in Patent Document 1 and Patent Document 2 below are examples.

JP 2010-140217 A JP 2009-258854 A JP 2003-267553 A JP 2010-149958 A

  In Patent Document 1 and Patent Document 2, the sender and the receiver do not disclose personal information such as the name and address of the other party, and the name, address, etc. are individually stored in an anonymous code or home delivery ID on the server that manages the delivery in advance. In such a case, it is possible to perform delivery between the sender and the recipient only with an anonymous code, a home delivery ID, or the like. These services cannot follow the recipient's whereabouts in real time and can only deliver to a pre-registered location such as the address of the recipient of the delivery, so there is no recipient or their family However, there is a problem that it is inefficient for the deliverer because it is necessary to pull up the delivery item, post the absent form, and redelivery, and there is a problem of minimizing redelivery.

  On the other hand, as a conventional technique, there is a technique capable of receiving a delivery even when a recipient of the delivery is moving, such as those shown in Patent Document 3 and Patent Document 4 below.

  In Patent Document 3 and Patent Document 4, a service is performed in which a delivery person confirms a position based on positioning information by GPS of a navigation terminal of a car driven by the recipient or a mobile phone owned by the recipient and delivers a delivery.

These services are problematic from the perspective of protecting personal information because the recipient is not anonymous,
Anonymization was an issue. In addition, there is a problem in that the recipient cannot control the start / stop of disclosure of the recipient's location information to the delivery company, and the recipient cannot confirm how the recipient's location information is used.

  The present invention has been made in view of the above-described problems, and its object is to provide a delivery support apparatus for enabling a recipient to receive a package anonymously and regardless of where he / she is, its operation method, and receipt. Providing a user terminal.

  In order to solve the above-described problem, the first aspect of the present invention includes a communication unit that receives an identifier indicating a recipient from the recipient terminal of the recipient who receives the package, and a storage unit that stores the identifier, The communication unit receives an identifier indicating the recipient at the time of delivery of the package from a deliverer terminal of a deliverer who delivers the package, and the same identifier as the identifier is stored in the storage unit In this case, position information indicating the position of the recipient terminal corresponding to the identifier is acquired and transmitted to the deliverer terminal.

  For example, the communication unit receives the position information from the recipient terminal and transmits the position information to the deliverer terminal.

  For example, the communication unit transmits the position information a plurality of times while changing the transmission time of the position information.

  For example, the communication unit receives a location information level indicating the accuracy of the location of the recipient terminal from the deliverer terminal, and transmits location information with accuracy according to the location information level to the deliverer terminal. .

  For example, the communication unit receives whether or not the recipient's home shipment is necessary from the recipient terminal, and if the recipient home shipment necessity indicates that the shipment to the home is necessary, the pre-stored recipient's The home location information is transmitted to the deliverer terminal.

  The second aspect of the present invention is a recipient terminal used together with the delivery support apparatus, and starts a disclosure state of the position information by a predetermined operation on the recipient terminal, and performs a predetermined operation on the recipient terminal. Thus, the disclosure state of the position information is terminated, and the position information is automatically transmitted during the period from the start to the end of the disclosure state.

  A third aspect of the present invention is a method for operating a delivery support apparatus, wherein the delivery support apparatus stores a communication unit that receives an identifier indicating the recipient from a recipient terminal of the recipient who receives the package, and stores the identifier. And a storage unit configured to receive the identifier indicating the recipient at the time of delivery of the package from the delivery terminal of the deliverer that delivers the package, If the same identifier is stored in the storage unit, the location information indicating the location of the recipient terminal corresponding to the identifier is acquired and transmitted to the deliverer terminal.

  According to the present invention, it is possible to receive a package without being aware of the address at a place where the recipient wants to receive it regardless of where the recipient is anonymous and wherever he / she is. In addition, the receiving location can be arbitrarily specified in real time.

It is a figure which shows the utilization form of the delivery assistance apparatus which concerns on this Embodiment. It is a figure which shows an example of the flow of money, information, and a thing at the time of using the delivery assistance apparatus 1. FIG. FIG. 5 is a sequence diagram when pre-registering each recipient A, shipper B, and deliverer C in the delivery support apparatus 1. FIG. 5 is a sequence diagram when delivering a package from a sender B to a recipient A. It is a sequence diagram regarding the modification of this Embodiment. It is a figure which shows an example of a positional information level and its meaning.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

  FIG. 1 is a diagram showing a usage pattern of the delivery support apparatus according to the present embodiment.

  Reference numeral 1 is a delivery support apparatus according to the present embodiment, reference numeral 2 is a recipient terminal used by the recipient A who receives the package, and reference numeral 3 is used by the sender B who sends the package to the delivery person C. Dispatcher terminal, reference numeral 4 is a delivery terminal used by a delivery person C who receives a package from the sender B and delivers it to the recipient A, reference numeral 5 is a fixed communication network, reference numeral 6 is a mobile communication network Reference numerals 6A and 6B are base stations of the mobile communication network, reference numeral 7 is a WiFi router connected to the fixed communication network, and reference numeral 8 is a GPS satellite.

  The delivery support apparatus 1 is connected to the fixed communication network 5 and the mobile communication network 6. The delivery support apparatus 1 is, for example, a SIP server. In that case, since the security is extremely high, it is possible to protect important information from viruses and cyber attacks. The fixed communication network 5 and the mobile communication network 6 are connected to each other.

  The recipient terminal 2, the shipper terminal 3, and the deliverer terminal 4 are connected to the fixed communication network 5 or the mobile communication network 6. Connection to the fixed communication network 5 is performed via a wired or WiFi router 7 or the like. Connection to the mobile communication network 6 is performed via the base stations 6A and 6B.

  Here, the deliverer terminal 4 includes not only the terminal 41 used for the deliverer C but also the server 42 of the deliverer.

  The recipient terminal 2 is, for example, a smartphone, and its position information (for example, latitude and longitude obtained from the GPS satellite 8, information indicating the area where the nearest WiFi router 7 is installed, or the nearest base station) Etc.) can be obtained.

  The delivery support apparatus 1 includes a communication unit 11 that performs communication with the outside, and a storage unit 12 that stores information obtained from the outside.

  FIG. 2 is a diagram illustrating an example of the flow of money, information, and objects when the delivery support apparatus 1 is used.

  The shipper B ships the package delivered to the receiver A to the shipper C. The sender B pays the shipping fee to the delivery person C in the case of payment.

  The business operator D who operates the delivery support apparatus 1 uses the delivery support apparatus 1 and the deliverer terminal 4 to notify the delivery destination C of the delivery destination of the package, and the delivery company C delivers the delivery to the delivery destination. . Further, the delivery person C pays a usage fee to the business operator D.

  For example, the receiver A pays the price of the package or a fee to the company D, and the company D pays the price of the package to the sender B. In other words, it is a proxy settlement.

  The business operator D is, for example, a communication business operator, and offsets the shipping fee, usage fee, and the cost of the package with the communication fee, thereby increasing convenience.

  In addition, the proxy settlement makes it unnecessary to disclose the personal information, address, name, etc. of the recipient A to the sender B and the deliverer C, thereby increasing privacy.

  FIG. 3 is a sequence diagram at the time of so-called pre-registration of each recipient A, shipper B, and deliverer C in the delivery support apparatus 1.

  The recipient A performs a predetermined operation on the recipient terminal 2, whereby the recipient terminal 2 sends a service registration request including the name, home address, fixed phone number, and mobile phone number of the recipient A to the delivery support apparatus. 1 (S1).

  The communication unit 11 of the delivery support apparatus 1 receives the service registration request and causes the storage unit 12 to store information therein. Hereinafter, the mobile phone number is used as an identifier indicating the recipient A. The communication unit 11 transmits a service registration completion notification to the recipient terminal 2 (S3).

  The shipper B performs a predetermined operation on the shipper terminal 3, whereby the shipper terminal 3 transmits a service registration request including the name, address, and fixed telephone number of the shipper B to the delivery support apparatus 1 ( S5).

  The communication unit 11 of the delivery support apparatus 1 receives the service registration request and causes the storage unit 12 to store information therein. Hereinafter, the fixed telephone number is used as an identifier indicating the sender B. The communication unit 11 transmits a service registration completion notification to the sender terminal 3 (S7).

  The delivery person C performs a predetermined operation on the delivery person terminal 4, whereby the delivery person terminal 4 makes a service registration request including the delivery person C's name, address, representative fixed telephone number, and mobile phone number of the terminal 41. It transmits to the delivery support apparatus 1 (S9).

  The communication unit 11 of the delivery support apparatus 1 receives the service registration request and causes the storage unit 12 to store information therein. Hereinafter, the mobile phone number of the delivery person is used as an identifier indicating the delivery person C. The communication unit 11 transmits a service registration completion notification to the deliverer terminal 4 (S11).

  When the business operator operating the delivery support apparatus 1 performs proxy settlement, the delivery support apparatus 1 acquires and stores the account numbers of the recipients A, shippers B, and deliverers C, and uses them for proxy settlement.

  Further, when the delivery support apparatus 1 is a SIP server, the SIP server uses a telephone number, and therefore there is an advantage that it is not necessary to separately manage the identifiers of the recipient A, the sender B, and the deliverer C. .

  FIG. 4 is a sequence diagram when delivering a package from the sender B to the recipient A.

  The recipient A performs a predetermined operation on the recipient terminal 2, whereby the recipient terminal 2 sends a shipment request including package information such as a package name and the identifier of the recipient A to the sender terminal 3. (S21). Recipient A may verbally convey the package information and the identifier of recipient A to sender B using a telephone or the like. That is, a shipping request by operating the recipient terminal 2 is not essential.

  The shipper terminal 3 receives the shipping request and displays its contents. The shipper B who has seen this selects, for example, the shipper C from a plurality of shippers and operates the shipper terminal 3.

  As a result, the shipper terminal 3 transmits a delivery request including the identifiers of the recipient A, the shipper B, and the shipper C and the package information to the shipper terminal 4 (S23).

  The deliverer terminal 4 transmits a shipping confirmation including each identifier in the delivery request to the delivery support apparatus 1 (S25).

  The communication unit 11 of the delivery support apparatus 1 receives the shipping confirmation, and if each identifier therein is in the storage unit 12, the shipping confirmation is transferred to the recipient terminal 2 (S27).

  When the recipient terminal 2 receives the shipment confirmation, the recipient terminal 2 sends a shipment permission including each identifier and whether or not the recipient home shipment is necessary to the delivery support apparatus 1 autonomously or by an operation of the recipient A (S29).

  For example, the recipient terminal 2 displays the name of the shipper B and the like, and if it is the name of the shipper of the corresponding package, the recipient A operates the recipient terminal 2 and thereby the recipient The terminal 2 transmits a shipping permission to the delivery support apparatus 1 (S29).

  In this case, whether or not the recipient's home is necessary indicates whether or not the delivery of the package to the home of the recipient A is permitted. The home may be a private house or an office.

  Further, when transmitting the shipping permission, the recipient terminal 2 transitions to a state where the location information indicating the location of the recipient terminal 2 can be transmitted (a disclosure state of the location information) (S31).

  The communication unit 11 of the delivery support apparatus 1 receives the shipping permission, and if the recipient home shipping necessity indicates that the shipping to the home is permitted, the address of the recipient A (from the storage unit 12 ( Home position information) is read out, and the shipping permission including each identifier and address (home position information) in the shipping permission is transmitted to the deliverer terminal 4 (S33).

  When the delivery terminal 4 receives the shipping permission, the shipping terminal 4 transmits the shipping permission including each identifier in the shipping permission to the shipping terminal 3 (S35).

  The shipper terminal 3 receives the shipping permission, and the shipper B ships the package to the shipper C because the shipping permission has been obtained (S37).

  As described above, the method of sending the package after the sender B obtains the shipping permission is effective, for example, when the sender B receives a shipping request from other than the recipient A.

  For example, if the recipient terminal 2 receives a shipping confirmation that the recipient A cannot remember, the recipient A may operate the recipient terminal 2 so as not to send the shipping permission. On the other hand, when the family is notified of the shipment of the package, the recipient terminal 2 may be operated so as to transmit the shipment permission.

  Note that step S35 is not necessary if it is sufficient to keep the package at the shipper B rather than at the shipper B until the shipment permission is obtained in this way. The shipper B may ship the package immediately to the delivery person C, and the delivery person C only needs to deliver it to the recipient A when the delivery permission is obtained.

  Further, for example, if sending permission is transmitted in advance in step S21, steps S25, 27, 29, 33, and 35 can be omitted. That is, the shipper B ships the package immediately, and the shipper C can also deliver the package immediately. Since the shipping confirmation (S27) is eliminated, it is not necessary to operate the recipient terminal 2 in response to this, that is, it is suitable when the recipient cannot frequently operate the recipient terminal 2.

  The deliverer terminal 4 transmits a notification destination confirmation including each identifier in the delivery request received from the shipper terminal 3 to the delivery support apparatus 1 (S41).

  The communication unit 11 of the delivery support apparatus 1 receives the notification destination confirmation, and if each identifier therein is in the storage unit 12, the communication destination 11 transmits the notification destination confirmation including the identifier to the recipient terminal 2 (S43).

  Since the recipient terminal 2 is in the disclosure state of the location information, when receiving the notification destination confirmation, the location information of the recipient terminal 2 (for example, latitude, longitude obtained from the GPS satellite 8 or the nearest WiFi router) (Information indicating the area where 7 is installed or information indicating the nearest base station) is transmitted to the delivery support apparatus 1 (S45).

  The communication unit 11 of the delivery support apparatus 1 receives the position information and transfers it to the deliverer terminal 4 (S47). In addition, the communication unit 11 stores the position information in the storage unit 12.

  The deliverer terminal 4 receives the position information and displays it. The delivery person C who sees this, for example, runs the delivery vehicle carrying the package toward the position corresponding to the position information.

  Further, the deliverer terminal 4 transmits an arrival date / time notice including the address of this location (arrival location) and the date and time (arrival date / time) when the package arrives at this location to the recipient terminal 2 (S49).

  The recipient terminal 2 receives the arrival date / time notification and displays the arrival position and the arrival date / time.

  Thereby, the recipient A can receive the package by waiting at the arrival position at the arrival date and time.

  By the way, since the recipient A has a possibility of going out and moving, for example, the deliverer terminal 4 transmits the notification destination confirmation to the delivery support apparatus 1 again (S41).

  The communication unit 11 of the delivery support apparatus 1 obtains new position information (S45), and transmits it to the deliverer terminal 4 (S47). That is, the position information is transmitted by changing the transmission time (S47).

  The deliverer terminal 4 receives the new position information and transmits a new arrival date / time notification to the recipient terminal 2 (S49). The delivery person C runs the delivery vehicle toward the corresponding position.

  That is, by performing such an operation (within the broken line frame in the figure) a plurality of times, the delivery person C can track the recipient A, and can therefore go out and deliver the package to the moving recipient A.

  For example, since the delivery person C who the recipient A arrives at the company cannot enter the company without permission, the receiver terminal 2 inputs the identifier (mobile phone number) of the recipient A to the delivery terminal 4. Is called and the details of the receiving location are confirmed (S51).

  In addition, the recipient A performs a predetermined operation on the recipient terminal 2 (S61), whereby the recipient terminal 2 ends the position information disclosure state. Thereby, since location information is not transmitted to the outside, the confidentiality of location information, which is personal information, can be improved.

  In addition, the recipient terminal 2 transmits identification information including the identifier of the recipient A to the delivery support apparatus 1 (S63).

  The communication unit 11 of the delivery support apparatus 1 receives the personal identification information and transmits it to the deliverer terminal 4 (S65). Further, the delivery support apparatus 1 deletes the position information stored in the storage unit 12. Even if the delivery support device 1 requests location information from the deliverer terminal 4, the location information cannot be provided because the location information is deleted. Therefore, the confidentiality of the location information that is personal information can be improved. .

  For example, if the identifier of the recipient in the delivery request received in step S23 matches the identifier of the recipient in the identity confirmation information received in step S65, the deliverer terminal 4 displays that fact. Thereby, the delivery person C recognizes that the recipient is the person himself / herself.

  Then, the deliverer C delivers the package to the recipient A at the receiving location confirmed in step S61 (S71).

  For example, if the delivery support apparatus 1 is a SIP server, the recipient A calls the registered mobile phone number of the delivery support apparatus 1 and receives the incoming call. It is also possible to confirm the identity of the recipient by transferring it to the delivery terminal 4.

(Modification)
FIG. 5 is a sequence diagram regarding a modification of the present embodiment.
In step S41, the deliverer terminal 4 reports each of the identifiers in the delivery request received from the sender terminal 3 and a request level (hereinafter referred to as a location information level) indicating the accuracy of the location of the recipient terminal 2. The confirmation is transmitted to the delivery support apparatus 1 (S41).

FIG. 6 is a diagram illustrating an example of the position information level and its meaning.
For example, the position information level “0” has a meaning of knowing in which prefecture the recipient terminal 2 is located. For example, the position information level “1” means that the recipient terminal 2 can be understood in which city of which prefecture. For example, the position information level “2” has a meaning that the recipient terminal 2 can know which city of which city in which prefecture.

  For example, the position information level “3” has a meaning that the recipient terminal 2 knows in which prefecture of which city and in which town and in which city.

  Returning to FIG. 5, the communication unit 11 of the delivery support apparatus 1 receives the notification destination confirmation, and the position information level “0” is included therein. For example, the delivery support apparatus 1 is a SIP server, and the register information thereof If the recipient terminal 2 has location information about the prefecture in which it is located, the location confirmation is not transmitted to the recipient terminal 2 and the location information is transferred to the deliverer terminal 4. (S47).

  The use of the position information level “0” in this way is, for example, at an early stage when the delivery person C starts delivering the package. This is because, in the initial stage, it is only necessary to know which prefecture the delivery vehicle should be directed to.

  On the other hand, in other cases, that is, when the position information level is other than “0”, or when the delivery support apparatus 1 does not hold position information such as a SIP server, the communication unit of the delivery support apparatus 1 11 sends a notification destination confirmation to the recipient terminal 2 (S43), and the recipient terminal 2 sends location information to the delivery support apparatus 1 (S45).

  For example, transmission of the notification destination confirmation to the recipient terminal 2 is performed after the initial stage of package delivery is completed. Therefore, the number of transmissions of notification destination confirmation can be reduced, and for example, communication charges can be reduced.

  In addition, since the notification destination confirmation is not transmitted to the recipient terminal 2 in the initial stage of package delivery, the recipient terminal 2 may be offline during this period. That is, in the initial stage of package delivery, delivery can proceed even if the recipient terminal 2 is offline.

  As described above, according to the delivery support apparatus 1 of the present embodiment, the identifier indicating the recipient A is received from the recipient terminal 2 of the recipient A who receives the package (S1), and the identifier is stored in the storage unit 12. If the identifier indicating the recipient is received when delivering the package from the deliverer terminal 4 (S41) and the same identifier as the identifier is stored in the storage unit (S43), the receipt corresponding to the identifier is received. The location information indicating the location of the recipient terminal 2 is acquired (S45) and transmitted to the deliverer terminal 4 (S47), so that the recipient A does not have to reveal his / her name, etc. The package can be delivered without knowing who the recipient is and where it is located. In addition, the recipient can receive the package without being aware of the address where he / she wants to receive it. In addition, the receiving location can be arbitrarily specified in real time.

  Further, since the delivery support apparatus 1 transmits the position information a plurality of times at different transmission times, it can follow the recipient A.

  Further, the delivery support apparatus 1 receives a location information level indicating the accuracy of the location of the recipient terminal 2 from the deliverer terminal 4 (FIG. 5: S41), and delivers the location information with accuracy according to the location information level. Since the information is transmitted to the person terminal 4 (FIG. 5: S47), the position information can be acquired by a method according to the accuracy.

  Further, the delivery support apparatus 1 receives the recipient home shipment necessity from the recipient terminal 2 (S29), and stores in advance if the recipient home shipment necessity indicates that delivery to the home is necessary. Since the location information of the recipient's home is transmitted to the deliverer terminal 4 (S33), the package can be delivered to the home.

  The recipient terminal 2 starts the disclosure state of the position information by a predetermined operation (S31), ends the disclosure state of the position information by a predetermined operation (S61), and sets the disclosure state between the start and the end. Since the position information is automatically transmitted, no operation is required during that time, and the confidentiality of the position information, which is personal information, can be improved.

  A computer program for causing a computer to function as the delivery support apparatus 1 can be recorded on a computer-readable recording medium such as a semiconductor memory, a magnetic disk, an optical disk, a magneto-optical disk, or a magnetic tape, and a communication network such as the Internet. And can be widely distributed.

DESCRIPTION OF SYMBOLS 1 ... Delivery support apparatus 2 ... Recipient terminal 3 ... Shipper terminal 4 ... Delivery terminal 5 ... Fixed communication network 6 ... Mobile communication network 6A, 6B ... Base station 7 ... WiFi router 8 ... GPS satellite 11 ... Communication part 12 ... Storage unit A ... Recipient B ... Shipper C ... Shipper

Claims (7)

A communication unit that receives an identifier indicating the recipient from the recipient terminal of the recipient who receives the package;
A storage unit for storing the identifier,
The communication unit is
If an identifier indicating the recipient at the time of delivery of the package is received from the deliverer terminal of the deliverer who delivers the package, and the same identifier as the identifier is stored in the storage unit, it corresponds to the identifier A delivery support apparatus that acquires location information indicating a location of a recipient terminal to be transmitted and transmits the location information to the deliverer terminal. The communication unit is
The delivery support apparatus according to claim 1, wherein the location information is received from the recipient terminal, and the location information is transmitted to the deliverer terminal. The communication unit is
The delivery support apparatus according to claim 1 or 2, wherein the position information is transmitted a plurality of times by changing a transmission time of the position information. The communication unit is
The position information level indicating the accuracy of the position of the recipient terminal is received from the deliverer terminal, and the position information with the accuracy corresponding to the position information level is transmitted to the deliverer terminal. The delivery support apparatus according to any one of 1 to 3. The communication unit is
If the recipient's home delivery necessity is received from the recipient terminal, and the recipient home delivery necessity indicates that delivery to the home is necessary, the location information of the recipient's home stored in advance is delivered. The delivery support apparatus according to claim 1, wherein the delivery support apparatus transmits the message to a person terminal. A recipient terminal for use with the delivery support device according to claim 2,
The disclosure state of the location information is started by a predetermined operation on the recipient terminal, the disclosure state of the location information is terminated by a predetermined operation on the recipient terminal, and the disclosure state is started to end. In the receiver terminal, the position information is automatically transmitted. A method of operating the delivery support apparatus,
The delivery support apparatus includes a communication unit that receives an identifier indicating the recipient from the recipient terminal of the recipient who receives the package, and a storage unit that stores the identifier.
In the operation method, the communication unit receives an identifier indicating the recipient at the time of delivery of the package from a deliverer terminal of a deliverer who delivers the package, and the same identifier as the identifier is stored in the storage unit. If stored, the location information indicating the location of the recipient terminal corresponding to the identifier is acquired and transmitted to the deliverer terminal.

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