JP2013167971A - Portable terminal device, recovery support method and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable anyone to easily perform recovery operation without requiring special knowledge.SOLUTION: A portable terminal device includes first connection means 101 connected to a personal computer 100, second connection means 104 connected to a service server 103 on a network 102, and control means 105 automatically executed on the personal computer 100 in a connected state by the first connection means 101. The control means 105 includes diagnosis means 106 that diagnoses the personal computer 100, transmission means 107 that transmits the diagnosis results of the diagnosis means 106 to the service server 103, reception means 108 for receiving recovery information sent back from the service server 103, and recovery means 109 that uses the recovery information to recover the personal computer 100.

Description

  The present invention relates to a mobile terminal device, a recovery support method, and a program, and more particularly, to a mobile terminal device, a recovery support method, and a program that have a function of supporting a recovery operation of a personal computer.

  The recovery work refers to a series of work performed to return the personal computer to the original normal state when some trouble occurs in the personal computer. The content of the work depends on the cause of the trouble, but in many cases, a write-back work of software (program or data) is required, and is generally understood as “write-back work = recovery work”.

  The scale of recovery work varies widely. For example, there are various stages from small to writing back only some defective programs (hereinafter referred to as partial recovery work) and from large to writing back all programs (hereinafter referred to as full recovery work). . Partial recovery requires less time to recover, but requires advanced knowledge to find a faulty program. On the other hand, since full recovery work does not require finding out a faulty program, it does not require advanced knowledge, but the time required for recovery increases, and backup data at the time of normal operation is created in advance. I have to leave.

  Regarding the creation of backup data, the following Patent Document 1 discloses a technology for supporting the creation of a recovery CD (Compact Disc) using a portable information terminal. Specifically, a portable information terminal device owned by a service provider company is connected to a customer's LAN. Connect to (Local Area Network), start the recovery CD creation tool installed in the portable information terminal, back up the entire contents of the recovery target customer HDD (HardDiskDrive) to the backup HDD as image data, and then back up A technique for recording the recorded image data on a CD-R (Compact Disc Recordable) is described.

  Also, regarding creation of backup data, Japanese Patent Application Laid-Open No. 2005-228561 discloses a technique for enabling an internal storage device of a mobile terminal device to be used as an external storage and storing a disk image of a personal computer to be recovered in this external storage in advance. Is described. According to this, a full recovery operation of a personal computer is performed using a disk image stored in advance in an internal storage device of a portable terminal device instead of backup data created on a storage medium such as a CD-R. Can do.

  Also, in Patent Document 3 below, the recovery target personal computer is provided with two storage means (HDD and flash ROM), the first basic software normally used in the HDD is stored, and the flash ROM is used for recovery. A technique for storing second basic software is described. Here, the second basic software includes software for reading data via a network, and thereby, data (backup data such as a disk image previously stored on the network) from the network at the time of recovery work. It can be read.

  These techniques can only be applied to full recovery work. This is because both techniques are merely assistive techniques for writing back backup data during normal operation.

  As described above, the partial recovery work has an advantage that the recovery time is short. In particular, work personal computers are required to recover as quickly as possible, so there is a natural requirement to perform partial recovery work that can be recovered in a short time rather than full recovery work if possible. The recovery work required advanced knowledge, and no one could easily do it. This is because advanced knowledge is required to find a defective program, obtain a normal program, and further rewrite the program.

  Therefore, for example, in Patent Document 4 below, a maintenance support system for maintenance that can perform failure analysis without knowledge and experience, and can easily and clearly provide guidance to the user about the failure content and recovery work, etc. , A maintenance support method, and a technology related to a maintenance support program are described. The components in this technology are a computer device to be maintained, a USB (Universal Serial Bus) memory device, a mobile phone, and a maintenance support server on a network. The operation flow is as follows. After connecting the device and acquiring and recording the log information of the computer device in the USB memory device, the USB memory device is then connected to the mobile phone, and the log information in the USB memory device is stored in the mobile phone. And finally, the failure analysis result information based on the log information of the maintenance support server is received by the mobile phone and displayed on the display unit of the mobile phone.

  According to this, the log information of the maintenance target computer device can be analyzed by the maintenance support server, and the analysis result can be displayed on the display unit of the mobile phone, so that the recovery operation can be performed while viewing this display.

JP 2003-202963 A JP 2010-170271 A JP 2004-094524 A JP 2006-343987 A

  However, the technique of the above-mentioned patent document 4 is to perform a recovery operation while “seeing” the display of the mobile phone. In short, the display of the mobile phone is merely an advice, and therefore, advanced knowledge is required. There is a problem that it is difficult to perform partial recovery work.

  For example, consider a case where the content of the advice is “XX program is broken. Replace it with a normal program”. In this case, if you are a knowledgeable user, you can obtain a normal program from the manufacturer support website, etc., and rewrite the defective program as advised, but for users who do not, it is difficult to obtain a normal program in the first place. Even if it can be obtained, it is often unknown how to rewrite the defective program (for example, if the storage location of the defective program is unknown, or if the storage location is known, simple overwriting is acceptable) Or, after overwriting after changing to the command mode, etc., the recovery operation cannot be continued after all.

  Thus, since the technique of the above-mentioned patent document 4 is merely an advice for the recovery work, the problem to be improved in that the recovery work may not be continued according to the advice depending on the knowledge of the user. There is.

  Therefore, an object of the present invention is to provide a portable terminal device, a recovery support method, and a program having a support function that anyone can easily perform a recovery operation without requiring knowledge.

The portable terminal device of the present invention is in a state where the first connection means connected to the personal computer to be restored, the second connection means connected to the service server on the network, and the first connection means Control means that is automatically executed on the personal computer, the control means further comprising: diagnosis means for diagnosing the personal computer; and a diagnosis result of the diagnosis means for the first connection means and the second connection means. Transmission means for transmitting to the service server via the connection means, and receiving the recovery information returned from the service server and including the program required for recovery via the first connection means and the second connection means And receiving means for recovering the personal computer using the recovery information. And wherein the Rukoto.
The recovery support method of the present invention includes a control process that is automatically executed on a personal computer to be restored, and the control process further includes a diagnosis process for diagnosing the personal computer, and a diagnosis result of the diagnosis process on a network. A transmission step for transmitting to the service server, a reception step for receiving recovery information returned from the service server and including a program necessary for recovery, and a recovery step for recovering the personal computer using the recovery information. It is characterized by including.
The program of the present invention is returned to the personal computer to be restored from the diagnostic unit for diagnosing the personal computer, the transmission unit for transmitting the diagnostic result of the diagnostic unit to a service server on the network, and the service server. A receiving means for receiving recovery information including a program necessary for recovery, and a function as a recovery means for recovering the personal computer using the recovery information are provided.

  ADVANTAGE OF THE INVENTION According to this invention, the portable terminal device provided with the assistance function which can perform a recovery operation | work easily by anyone without requiring knowledge, the recovery assistance method, and a program can be provided.

1 is a system configuration diagram including a mobile terminal device of an embodiment. 2 is a configuration diagram of a mobile terminal device 2. FIG. It is a block diagram in the case of making a diagnosis. It is a block diagram in case a recovery means search is performed. It is a block diagram in the case of performing recovery. 6 is a diagram illustrating an operation flow of the mobile terminal device 2. It is a figure which shows the initial setting (step S100) subroutine of a main process. It is a figure which shows the diagnosis (step S400) subroutine of a main process. It is a figure which shows the recovery (step 600) subroutine of a main process. FIG.

Embodiments of the present invention will be described below with reference to the drawings.
FIG. 1 is a system configuration diagram including the mobile terminal device of the embodiment. The main components in this system are firstly a personal computer 1 in which a failure has occurred, and secondly, a portable terminal device 2 having a function for supporting recovery work of the personal computer 1, Thirdly, the support server 3 provides various services necessary for the recovery work (such as a diagnosis service, a recovery means search service, and a recovery file download service). The support server 3 includes a server main body 3a having a communication function, a data processing function, and the like, and a data storage unit 3b for storing and storing required data such as a recovery file.

  The mobile terminal device 2 may be a “dedicated” terminal having the above function, that is, a function for supporting the recovery work of the personal computer 1, but may use a communication terminal device such as a mobile phone. . A communication terminal device such as a mobile phone is a computer application device having a communication function, and as a device for supporting recovery work of the personal computer 1 by incorporating an application program (control program) corresponding to the above function. Because it is possible to operate.

  The mobile terminal device 2 is operated by a manufacturer 6 (manufacturer of the personal computer 1 to be restored, etc.) via a communication line 4 or 5 such as a public telephone line, a mobile phone line, or WiFi communication, if necessary. And network resources such as the cloud 7 can be accessed, and if necessary, can be connected to the personal computer 1 to be restored via the communication line 8 such as a USB cable.

  The “cloud” of the cloud 7 refers to data or software existing on a network such as the Internet, and in particular, refers to the consciousness of handling like a cloud without being aware of its location. . Therefore, the cloud 7 means an arbitrary data storage destination or retrieval destination.

  An external storage 9 can be connected to the personal computer 1 as necessary, and backup data of the personal computer 1 during normal operation can be stored in the external storage 9. Further, a drive device 10 such as a CD drive or a DVD (Digital Versatile Disk) drive can be connected to the mobile terminal device 2 as necessary. This drive device 10 is a personal computer 1 as an external drive device. It can be seen from the computer 1.

  FIG. 2 is a configuration diagram of the mobile terminal device 2. In this figure, the mobile terminal device 2 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, an input unit 14, an output unit 15, a large capacity storage unit 16, A communication unit 17, a second communication unit 18, and a bus 19 that connects the units are provided. In addition to these components, a power supply unit including a battery is provided, but is omitted in order to avoid congestion in the drawing.

  The CPU 11 is also called a computer or a central processing unit, and realizes an operation function necessary for the portable terminal device 2 by developing a control program stored in advance in the ROM 12 in the RAM 13 and executing it.

  The RAM 13 is used as a work area for the CPU 11 and also as a buffer area for temporarily storing communication information of the first communication unit 17 and the second communication unit 18.

  The input unit 14 is an input interface configured with physical buttons, a touch panel, and the like, and the output unit 15 is an output interface configured with a display unit such as a liquid crystal display or an EL (ElectroLuminescence) panel, a speaker, and the like.

  The mass storage unit 16 is a non-volatile and rewritable mass storage element such as a flash memory such as an SD (Secure Digital memory) card, a silicon disk, or a hard disk, for example. “Recovery software” to be described later is stored.

  Each of the first communication unit 17 and the second communication unit 18 is a part that communicates with an external device. Here, the first communication unit 17 and the second communication unit 18 are divided into first and second communication units, respectively, for wireless and wired use. Yes. That is, the first communication unit 17 performs external wireless communication such as wireless data communication (1x / EVDO / LTE), WiFi, or Bluetooth (registered trademark), and the second communication unit 18 performs wired communication such as USB. To do. Note that 1x is a variation of “CDMA2000”, which is one of the third generation (3G) mobile communication standards recognized as IMT-2000, and EVDO (or EV-DO Advanced) This technology distributes to neighboring base stations. LTE is a further evolution of the high-speed data communication standard “HSDPA” of the third generation mobile phone system “W-CDMA”.

  The configuration of the personal computer 1 is also similar to the configuration of the mobile terminal device 2 shown in FIG. 2, and at least the CPU 11, ROM 12, RAM 13, input unit 14, output unit 15, and mass storage unit 16 of the mobile terminal device 2 are included. In addition to the corresponding elements, the wireless communication apparatus further includes elements corresponding to the wired second communication unit 18.

  Therefore, the portable terminal device 2 and the personal computer 1 can be connected by wire via the communication line 8 (for example, a USB cable). For example, if the personal computer 1 is connected in the USB mass storage mode, The terminal device 1 can be recognized by the personal computer 1 as a recovery medium. The mass storage mode is one of modes for connecting a mobile phone and a personal computer. When this mode is set, the memory card attached to the mobile phone can be recognized by the personal computer as USB mass storage. It is supported by many mobile phones in recent years, and by connecting the mobile phone to a personal computer with a USB cable, it can be recognized as an external recording device of the personal computer and can transfer data.

  The subject of embodiment is providing the portable terminal device provided with the assistance function which anyone can perform a recovery operation easily, without requiring knowledge. Hereinafter, the solution of this problem will be described in detail.

  First, the general recovery procedure when a failure occurs in a personal computer is to first diagnose the content of the failure, then investigate the appropriate recovery procedure according to the diagnosis result, and finally execute the recovery procedure correctly. It is to do. If the recovery is performed according to the procedure, the operation is completed as it is, and if the recovery is not possible, the diagnosis and the subsequent steps are repeated again.

  However, such a procedure cannot be handled by an amateur (general user without knowledge). In the first place, it is very difficult to diagnose the failure contents, and it is also difficult to investigate an appropriate recovery procedure. Furthermore, even if an appropriate restoration procedure is known, there is a great possibility of a procedure error due to misunderstanding or lack of understanding.

  In the embodiment, the support server 3 provides a recovery procedure that cannot be handled by an amateur as a service, and the service can be used from the mobile terminal device 2, thereby the above-described problem (without requiring knowledge). (Providing a portable terminal device with a support function that anyone can easily perform recovery work).

  In other words, this embodiment uses the mobile terminal device 2 to perform a series of “diagnosis” for investigating the cause of the failure, “recovery means search” that follows, and “recovery” by acquiring more appropriate recovery information. By executing the work sequentially, the user can provide an easy recovery environment for the personal computer 1.

  In the embodiment, as described below, the work is performed in the order of “diagnosis” → “recovery means search” → “recovery”.

<Diagnosis>
FIG. 3 is a configuration diagram for diagnosis.
(1) The portable terminal device 2 is connected to the personal computer 1 via the communication line 8 (here, a USB cable). With this connection, the large-capacity storage unit 16 of the mobile terminal device 2 is recognized from the personal computer 1 as an external storage connected via USB. This means that the large-capacity storage unit 16 of the mobile terminal device 2 is automatically recognized in the same state as when a DVD disk is inserted into the DVD drive of the personal computer 1, for example. If the automatic startup setting is made in diagnostic software (also referred to as recovery software) stored in advance in the large-capacity storage unit 16, this “recovery” is made in response to the connection between the personal computer 1 and the portable terminal device 2. Software "can be automatically started, and the following processing can be executed by the personal computer 1.

(2) It is checked whether or not a basic program (also referred to as an operating system; hereinafter abbreviated as OS) of the personal computer 1 is usable, and if it is usable, information on the OS, an error log, and the like are acquired.
(3) The hardware of the personal computer 1 (main device such as HDD, silicon disk, or memory) is checked. If the OS cannot be used, a check is performed using a personal computer function that does not depend on the OS, for example, EFI (Extensible Firmware Interface).

<Recovery means search>
FIG. 4 is a block diagram when performing recovery means search.
(4) After the diagnosis is completed, the recovery software of the personal computer 1 captures the information and error log related to the OS acquired in (2) and the check result in (3) into the mobile terminal device 2, and the communication line 4 To the support server 3 via
(5) The support server 3 determines the content to be recovered from the transmitted information, and returns the necessary recovery information to the mobile terminal device 2. The recovery information is, for example, a work procedure when it is necessary to reinstall the OS, or a contact procedure to the support center when there is a hardware failure.
(6) The mobile terminal device 2 presents the returned information to the user, and selects the necessary recovery means. If paid support is required, information about it is also presented to the user for explanation.
(7) The user is prompted to perform a data backup operation of the personal computer 1. For example, the external storage 9 is connected to the personal computer 1 and a procedure is shown and prompted to store the backup data of the personal computer 1 in the external storage 9. An appropriate backup procedure corresponding to the state of the personal computer 1 will also be described.

<Recovery>
FIG. 5 is a configuration diagram when recovery is performed.
(8) After the recovery means search is completed, the recovery software of the personal computer 1 downloads necessary files from the service server 3 (or cloud 7) to the mobile terminal device 2 according to the recovery information. At this time, the downloaded data is stored in the large-capacity storage 16 of the mobile terminal device 2, but if the size of the download data is large and cannot be stored in the large-capacity storage 16 of the mobile terminal device 2, the cloud 7 It may be stored in an external storage device. In this case, it is desirable to assign a storage destination external storage device to the virtual drive of the mobile terminal device 2. Download data stored externally can be handled in the same manner as internal storage data of the mobile terminal device 2.
(9) When the download is completed, recovery of the personal computer 1 is started using this download data.
(10) During recovery, operation procedure guidance for the user may be displayed on the output unit 15 of the mobile terminal device 2 or the user support home page may be automatically connected as necessary. It is possible to assist the recovery work by providing appropriate information as appropriate.
(11) When the recovery operation ends or ends in the middle, the recovery result at that time is acquired. If a problem occurs, the process returns to “diagnosis” and “recovery means search” again, and recovery of the personal computer 1 is executed again.
(12) If there is no problem in the recovery result and there is backup data, the user is prompted to restore the data.

  FIG. 6 is a diagram illustrating an operation flow of the mobile terminal device 2. The CPU 11 of the mobile terminal device 2 executes the process (main process) shown in this figure. In this main process, first, initial setting is performed (step S100), and then the connection state of the personal computer 1 (abbreviated as PC in the figure) is acquired (step S200). Then, it is determined whether or not the personal computer 1 is connected and the personal computer 1 is in a state requiring recovery (step S300). If the determination result in step S300 is NO, step S200 is performed again. On the other hand, if the decision result in the step S300 is YES, a diagnosis (step S400), a recovery information search (step S500) and a recovery (step S600) are sequentially executed, and then the process is ended.

  FIG. 7 is a diagram showing an initial setting (step S100) subroutine of main processing. In the initial setting subroutine, first, communication setting by the first communication unit 17 is performed (step S101). That is, connection between the service server 3 or the cloud 7 and the portable terminal device 2 is performed via the communication lines 4 and 5. Next, communication setting by the second communication unit 18 is performed (step S102). That is, connection between the personal computer 1 and the portable terminal device 2 is performed via the communication line 8. Note that the execution order of these steps S101 and S102 may be reversed. Next, the activation setting of the recovery software is performed (step S103). That is, after the automatic startup is set in the diagnostic software (recovery software) stored in advance in the large-capacity storage unit 16 of the mobile terminal device 2, the process returns to the main process in FIG.

  FIG. 8 is a diagram showing a main processing diagnosis (step S400) subroutine. In this diagnosis subroutine, first, it is determined whether or not the OS of the personal computer 1 can be used (step S401). If the OS is available, the OS status and error log are acquired (step S402), and a hardware diagnosis using the OS is performed and the diagnosis result is acquired (step S403). Returning to the main processing, if the OS is not available, after performing a hardware diagnosis (EFI shell script or the like) independent of the OS and obtaining the diagnosis result (step S404), the main processing of FIG. Return to

  FIG. 9 is a diagram showing a main process recovery (step 600) subroutine. In this recovery subroutine, first, a recovery file is downloaded from the service server 3 (step S601). Next, the personal computer 1 is caused to recognize the portable terminal device 2 as a recovery medium, and the personal computer 1 starts recovery (step S602). Next, the recovery progress confirmation and guidance are displayed on the mobile terminal device 2 (step S603), and the process waits until it is determined that the recovery is complete (step S604). When it is determined that recovery is complete (when the determination result in step S604 is YES), recovery end processing such as unnecessary file deletion is executed (step S605), and then the processing returns to the main processing in FIG.

  As described above, according to the embodiment, the mobile terminal device 2 is connected to the failed personal computer 1 and the “diagnosis”, “recovery procedure search”, and “recovery” services necessary for the recovery of the personal computer 1 are provided. By connecting to the service server 3 that provides the personal computer 1, it is possible to provide a user with an easy recovery environment for the personal computer 1.

  Further, as a secondary effect, it can be used to restore a personal computer without a recovery medium, for example, on the go, and it is possible to prevent the loss of user data.

The essential requirements of the embodiment are as follows.
(A) The large-capacity storage unit 16 of the mobile terminal device 2 can function as an external storage when viewed from the personal computer 1 to be restored.
(B) The large-capacity storage unit 16 of the mobile terminal device 2 stores diagnostic software (recovery software) in advance.
(C) The diagnostic software (recovery software) is set to be automatically executed by the personal computer 1 when the portable terminal device 2 is connected to the personal computer 1 to be restored.
(D) The diagnostic software (recovery software) includes at least a function of diagnosing the personal computer 1 and transmitting the diagnostic result to the service server 3, and recovery information returned from the service server 3 according to the diagnostic result. It has a function of displaying (recovery information) on the output unit 15 of the mobile terminal device 2.
(E) Further, the diagnostic software (recovery software) has a function of downloading the recovery data from the service server 3 or the cloud 7 as necessary and recovering the personal computer 1 using the recovery data. about.
By providing these requirements (a) to (e), an easy recovery environment of the personal computer 1 can be provided to the user.

  Embodiments are not limited to mobile phones (feature phones, smartphones, etc.), and are widely applied to mobile terminal devices having external communication functions such as PHS (Personal Handyphone System) and PDA (Personal Data Assistance-Personal Digital Assistants). be able to.

The features of the present invention will be described below.
A part or all of the above-described embodiment can be described as in the following supplementary notes, but is not limited thereto.
(Appendix 1)
FIG. 10 is a configuration diagram of Supplementary Note 1.
As shown in FIG. 10, the supplementary note 1 includes first connection means 101 (corresponding to the second communication unit 18 of the embodiment) for connecting to the personal computer 100 to be restored (corresponding to the personal computer 1 of the embodiment),
A second connection means 104 (corresponding to the first communication unit 17 of the embodiment) for connecting to the service server 103 (corresponding to the service server 3 of the embodiment) on the network 102 (corresponding to the communication line 4 of the embodiment);
Control means 105 (corresponding to the recovery software of the embodiment) automatically executed on the personal computer 100 in a state connected by the first connection means 101;
The control means 105 further includes
Diagnostic means 106 for diagnosing the personal computer 100;
A transmission means 107 for transmitting a diagnosis result of the diagnosis means 106 to the service server 103 via the first connection means 101 and the second connection means 104;
Receiving means 108 for receiving recovery information returned from the service server 103 and including a program necessary for recovery via the first connecting means 101 and the second connecting means 104;
A portable terminal device (corresponding to the portable terminal device 2 of the embodiment) including a recovery unit 109 that recovers the personal computer 100 using the recovery information.
(Appendix 2)
Appendix 2 includes a control process that is automatically executed on the personal computer to be restored,
The control step further includes:
A diagnostic step of diagnosing the personal computer;
A transmission step of transmitting a diagnosis result of the diagnosis step to a service server on a network;
A receiving step of receiving recovery information returned from the service server and including a program necessary for recovery;
And a recovery step of recovering the personal computer using the recovery information.
(Appendix 3)
Addendum 3 shows the recovery target personal computer
Diagnostic means for diagnosing the personal computer;
Transmitting means for transmitting the diagnostic result of the diagnostic means to a service server on the network;
Receiving means for receiving recovery information returned from the service server and including a program necessary for recovery;
A program that provides a function as a recovery means for recovering the personal computer using the recovery information.

DESCRIPTION OF SYMBOLS 100 Personal computer 101 1st connection means 102 Network 103 Service server 104 2nd connection means 105 Control means 106 Diagnosis means 107 Transmission means 108 Reception means 109 Recovery means

Claims (3)

First connection means for connecting to a personal computer to be restored;
A second connection means for connecting to a service server on the network;
Control means automatically executed on the personal computer in a state connected by the first connection means,
The control means further includes
Diagnostic means for diagnosing the personal computer;
Transmitting means for transmitting a diagnosis result of the diagnosis means to the service server via the first connection means and the second connection means;
Receiving means for receiving recovery information returned from the service server and including a program necessary for recovery via the first connecting means and the second connecting means;
A portable terminal device comprising recovery means for recovering the personal computer using the recovery information. Including a control process automatically executed on the personal computer to be restored,
The control step further includes:
A diagnostic step of diagnosing the personal computer;
A transmission step of transmitting a diagnosis result of the diagnosis step to a service server on a network;
A receiving step of receiving recovery information returned from the service server and including a program necessary for recovery;
And a recovery step of recovering the personal computer using the recovery information. On the personal computer to be restored,
Diagnostic means for diagnosing the personal computer;
Transmitting means for transmitting the diagnostic result of the diagnostic means to a service server on the network;
Receiving means for receiving recovery information returned from the service server and including a program necessary for recovery;
A program which provides a function as a recovery means for recovering the personal computer using the recovery information.

Images