JP2012203532A - Personnel loan support device and personnel loan support program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a personnel loan support device and a personnel loan support program that optimize personnel loan scheduling and improve customer satisfaction.SOLUTION: The personnel loan support device includes a quantification part 14 which quantifies skill information representing skill needed for work and work information representing the work volume of the work; an optimization algorithm execution part 15 which calculates a work schedule by calculating a perambulatory route connecting work sites upon the basis of the skill information and work information quantified by the quantification part 14; and a work schedule presentation part 16 which presents the work schedule calculated by the optimization algorithm execution part 15.

Description

  The present invention relates to a seconding support apparatus and a seconding support program.

  In order to improve the efficiency and optimization of the dispatching schedule for dispatching workers to a plurality of different sites from vehicles, etc., and allowing the workers to work according to requests from customers, scheduling to manage work, vehicles As a scheduling for managing the operation of the system, it has been developed divided into various technologies.

  When managing a seconding scheduling using a seconding support system, the seconding commanding work is often subject to human resources, such as the duty of a sales group, so that the efficiency of scheduling should be improved.

  In addition, the manager can confirm only the simple work status such as “working / finished” by the current dispatching support system, and accurately grasp the situation at the site (for example, in about several minutes) There is also a need for more efficient scheduling for optimal business allocation.

  In the future, due to the concentration of temporary offices, it will be possible to streamline the work on duty for temporary transfers, and if the entire branch office is designated in a batch and has a 24-hour system, a person who is unfamiliar with the geography of the site will issue a temporary transfer instruction. Is also envisaged. For this reason, optimization of worker allocation, accurate grasping and management of work status, and creation of optimal scheduling are required.

  For example, in Patent Document 1, scheduling is performed flexibly in consideration of the circumstances of both the user (customer) and the visitor (secondary worker, worker), and the work of the scheduling manager is improved. An information processing apparatus and a visit schedule adjustment system for this purpose are disclosed.

  Further, in Patent Document 2, the dispatch center refers to a means for formulating an operation plan for dispatching based on a desired collection / delivery time of the shipper (customer), a recording means for recording the dispatch operation plan, and the dispatch operation plan. And a means for managing the dispatch operation plan, a required estimated time to the collection / delivery destination with reference to the managed dispatch operation plan, or a predicted delivery time together with a desired delivery time designated by the shipper on the screen. A vehicle dispatch plan management technique having a display means for displaying is disclosed.

  Patent Document 3 describes a technique for quantifying the skills of business workers and making it possible to grasp the business value added as a technology to be used for staffing. An enabling staffing support system is disclosed.

JP 2009-129264 A JP 2004-010252 A JP 2002-73918 A

  However, in each system disclosed in Patent Documents 1 to 3, there is a problem that optimization of second-out scheduling and improvement of customer satisfaction are not necessarily made. For example, a seconding operation to a customer in an electric power company involves a consultant and work based on a customer seconding request.

In other words,
(1) Depending on the content requested by the customer, the degree of urgency and the strength of the request (for example, “You can do it at any time”, “Coming soon”) are different.
(2) The estimated time required for the same work contents varies depending on the skills of the seconded employee.
(3) Depending on the weather, for example, there are operations that cannot be done (we should avoid) in rainy weather.
(4) For example, since there is a traffic jam in the city center, the travel time cannot be determined by distance alone.
(5) In the seconding work, the worker (secondary person) usually moves by a vehicle. Therefore, it is necessary to consider the presence / absence of a parking lot at the work site (secondary destination) and availability.

  The present invention has been made in view of the above-described points, and it is an object of the present invention to provide a seconding support apparatus and a seconding support program that can optimize seconding scheduling and improve customer satisfaction. .

  The present invention has been made in order to solve the above-described problem, and includes a quantification unit that quantifies skill information representing skills required for work and work information representing the work amount of the work. An optimization algorithm execution unit for calculating a work schedule by calculating a circuit connecting work sites based on the skill information and the work information digitized by the digitization unit, and the optimization algorithm execution And a presentation unit that presents the work schedule calculated by the unit.

  In the present invention, the work information includes, for each type of work, whether or not the work can be performed in rainy weather, and an average value of work time estimated to be necessary for the work. It is a seconding support apparatus characterized by including at least one or more of information expressed for each type of work.

  In the present invention, the skill information may be at least one of a qualification possessed by the worker, a certification class determined according to the qualification, a practical experience year of the worker in a jurisdiction, and a practical blank year of the worker. On the basis of the above and predetermined conditions, the seconding support apparatus is quantified as the work time estimated to be necessary for the work.

  Further, according to the present invention, the optimization algorithm execution unit calculates a travel time between the work sites based on the distance between the work sites and the traffic jam information on the route, and works at each work site. A seconding support apparatus characterized in that time is added to the travel time, and the circuit is calculated as the work schedule based on the added time.

  Further, the present invention is the seconding support apparatus in which the optimization algorithm execution unit groups the work sites for each time zone of the work time, and calculates the tour for each group.

  Further, the present invention provides a computer with a procedure for quantifying skill information representing skills required for work and work information representing the work amount of the work, and the quantification unit An optimization algorithm procedure for calculating a work schedule by calculating a circuit connecting work sites based on skill information and the work information, and a procedure for presenting the work schedule calculated by the optimization algorithm execution unit And a seconding support program characterized in that

  According to the present invention, the seconding support apparatus quantifies skill information representing skills required for work and work information representing work amount of work, and based on the quantified skill information and work information, Since the tour route connecting the work sites is calculated by the optimization algorithm, it is possible to optimize the seconding scheduling and improve the customer satisfaction.

It is a block diagram which shows the structure of the temporary transfer support apparatus by one Embodiment of this invention. It is a conceptual diagram for demonstrating the nearest neighbor method. It is a conceptual diagram for demonstrating 2-opt method. It is a conceptual diagram which shows the structure of the work attribute table by one Embodiment of this invention. It is a conceptual diagram which shows the structure of the weather forecast table (rain probability table) by one Embodiment of this invention. It is a conceptual diagram which shows the structure of a seconded employee skill table by one Embodiment of this invention. It is a conceptual diagram which shows the structure of the customer attribute table by one Embodiment of this invention. It is a conceptual diagram which shows the structure of the parking lot table by one Embodiment of this invention. It is a conceptual diagram for demonstrating the method to determine the charge area by this embodiment. It is a conceptual diagram for demonstrating grouping for every time slot | zone by one Embodiment of this invention. It is a conceptual diagram which shows the example of the in-house test class used for digitization of a seconded employee skill by one Embodiment of this invention. It is a conceptual diagram which shows the example of the company qualification used for digitization of a seconded employee skill by one Embodiment of this invention. It is a conceptual diagram which shows the example of the external qualification used for digitization of a seconded employee skill by one Embodiment of this invention. It is a conceptual diagram which shows the example of the business used for digitization of the seconded employee skill by one Embodiment of this invention. It is a conceptual diagram which shows the condition table of seconded employee skill calculation by one Embodiment of this invention. It is a conceptual diagram which shows the experience table for every operation | work of the jurisdiction area # 1 classified by transferee by one Embodiment of this invention. It is a conceptual diagram which shows the experience table for every operation | work of the jurisdiction area # 2 classified by transferee by one Embodiment of this invention. It is a flowchart for demonstrating the preparation method of a seconded employee skill table by one Embodiment of this invention. It is a conceptual diagram which shows the structure of a seconded employee skill table by one Embodiment of this invention.

  An embodiment of the present invention will be described in detail with reference to the drawings. FIG. 1 is a block diagram showing the configuration of the seconding support apparatus. The temporary transfer support system 1 includes a customer request reception unit 10, an area information storage unit 11, a worker information storage unit 12, a site information storage unit 13, a numerical unit 14, an optimization algorithm execution unit 15, a work And a schedule (presentation unit) 16.

  The customer request reception unit 10 receives the work reception date and time, the work date and time, the work location, the work item, the work amount, the customer request level, and the urgency level each time according to the request from the customer. Remembered. In addition, the area information storage unit 11 stores traffic congestion information on the road from the sales office to the work site, the status of the parking lot at the work site, and the weather forecast of the work site. In addition, the worker information storage unit 12 stores information indicating the skill of the worker (secondary worker) and information indicating the worker's vacation schedule. In addition, the site information storage unit 13 stores information related to the work site (for example, latitude, longitude, location) and information representing the work status.

  The digitizing unit 14 is based on the customer request receiving unit 10, the area information storage unit 11, the worker information storage unit 12, and various types of information stored in the on-site information storage unit 13. (Weather), estimated arrival time (time), travel route, work information representing work amount of work, second-person skill information representing worker skill, and weighting order of workers are quantified.

  Based on the digitized data, the optimization algorithm execution unit 15 optimizes worker allocation and dispatch scheduling of the worker by an optimization algorithm (such as genetic algorithm GA). The work schedule presentation unit 16 presents the optimized seconding schedule to a worker or the like.

  Here, as an optimization algorithm, for example, a nearest neighbor method or a 2-opt method proposed as a solution to the Traveling Salesman Problem (TSP) is used. Note that the optimization algorithm is not limited to these.

  The traveling salesman problem is that when the salesman leaves the sales office, visits all customers once and returns to the sales office, the total travel distance is the shortest (optimized) It is a problem to find a road. 2A and 2B are conceptual diagrams for explaining the nearest neighbor method. In the nearest neighbor method, a route having the shortest total distance is obtained by selecting the closest point in order from the start position (starting point).

  3A and 3B are conceptual diagrams for explaining the 2-opt method. First, in the 2-opt method, for example, one appropriate cyclic circuit is determined using the nearest neighbor method. If there is no branch satisfying dik + djl <dij + dkl due to two branches (i, j) and (k, l) of the tour, the tour search process ends. On the other hand, in the search process, when there is a branch satisfying dik + djl <dij + dkl, the branches (i, j) and (k, l) are connected to the branches (i, k) and (j, l).

  In this way, if the traveling route is simply calculated by the traveling salesman problem, the distance of the traveling route is merely the shortest, so that the second-party scheduling can be optimized and the customer satisfaction can be improved. Not exclusively.

  FIG. 4 is a conceptual diagram showing the configuration of the business attribute table. The work attribute table 20 holds whether work in rainy weather is possible or not, and an average value of work time (average work time) [minutes] for each work type. In FIG. 4, as an example of work in rainy weather, the work # 1 is allowed, the work # 2 is allowed, the work # 3 is not allowed, the work # 4 is allowed, and the work # 5 is allowed. Also, regarding the average value [minutes] of work time, the work # 1 is 5 [minutes], the work # 2 is 10 [minutes], the work # 3 is 20 [minutes], and the work # 4 is 30 [minutes]. And business # 5 is 45 [minutes].

  FIG. 5 is a conceptual diagram showing a configuration of a weather forecast table (rain probability table). In the weather forecast table 25, the rainfall probability or the snowfall probability on the second day is stored for each time zone. In FIG. 5, as an example, the time zone 00: 0 to 0%, the time zone 03: 0 to 0%, the time zone 06: 0 to 30%, and the time zone 09: 0 to 30%. The time zone 12: 0 to 50%, the time zone 15: 0 to 80%, the time zone 18: 0 to 80%, and the time zone 21: 0 to 100%.

  FIG. 6 is a conceptual diagram showing the configuration of the seconded employee skill table. In the seconded employee skill table 30, the work time [minute] estimated to be necessary for the work is held for each seconded person (worker) and for each job type. Here, the past work time may be sufficient as the work time estimated to be necessary for the work. In addition, when there is no past actual time, the work time estimated to be necessary for the work may be a predetermined value (for example, an average value of the actual time of other seconded employees).

  For work that cannot be performed due to the skills of the seconded employee, “impossible” is registered in the seconded employee field in the seconded employee skill table. Here, the skill of the seconded person is determined in advance as “permitted” or “not permitted” based on the certification class possessed by the seconded person.

  In FIG. 6, for the seconded employee # 01, the work # 1 is 5 [minutes], the work # 2 is 10 [minutes], the work # 3 is 20 [minutes], and the work # 4 is 30 [minutes]. Business # 5 is 45 [minutes]. Also, for the seconded employee # 10, the business # 1 is 5 [minutes], the business # 2 is 12 [minutes], the business # 3 is 20 [minutes], the business # 4 is not allowed, and the business # 5 is 50 [minutes]. Let it be [minutes].

  FIG. 7 is a conceptual diagram showing the configuration of the customer attribute table. In the customer attribute table 35, the business type according to the work desired by the customer (work requested by the customer), the work time desired by the customer, the urgency level, the presence / absence of a parking lot at the work site, The latitude, longitude, and address (location) are held for each seconding day. Referring to the customer attribute table 35, for example, customer # 02 wishes to work on two types of work, work # 2 and work # 3, in the desired work time zone 09: 0 to 15:00. You can see that Further, for example, it can be seen that there is a parking lot at the work site where the work is performed at the request of the customer # 02.

  In addition, if the customer request is on the day of the seconded day, the seconded schedule needs to be recreated based on the degree of urgency each time. In FIG. 7, the urgency level is registered for each of the roles # 11 to # 13.

Here, the urgency is determined as follows as an example.
Urgency “2”: When it is necessary to work immediately Urgent “1”: When it is necessary to work as soon as possible Urgency “0”: When responding by work in the desired work time zone

  FIG. 8 is a conceptual diagram showing a configuration of a parking lot table. The parking lot table 40 stores the latitude, longitude, address, name, and usage fee for each parking lot. In FIG. 8, the parking lot # 01 has a latitude “35.358704”, a longitude “139.7745408”, an address “Minato-ku, Tokyo ...”, a name “XXX”, and a usage fee “200 yen”. It is assumed that

Next, a method for optimizing second-out scheduling will be described.
(1) Defining the assigned area FIG. 9 is a conceptual diagram for explaining a method for defining the assigned area. It is assumed that a circle representing the work site that is the second place is plotted on the map. In addition, based on the person who is on the day of sunrise and the work content, the area and work for each seconded person are tentatively allocated. Here, if there is work that cannot be handled by the worker (secondary worker), the work may be assigned in consideration of this. In addition, the area that each seconded person is in charge of so that the number of work sites is equalized for each worker and that work that cannot be performed by the worker (impossible) is not assigned to that worker. And services are provisionally allocated.

(2) Quantification of work at the work site (for example, customer premises) Based on the type of work at the destination and the skill of the worker, the work time at the work site is added for each work site. The As an example, it is assumed that customer # 01 desires business # 1 (see FIG. 7). Further, it is assumed that the skill of the worker (secondary worker) # 01 who performs the work # 1 is a value 5 (see FIG. 6). Therefore, when the worker # 01 works the work # 1, the work time is determined as a value 5. The working time at a sales office that is not a work site is set to a value of zero.

(3) Grouping for Each Time Zone FIG. 10 is a conceptual diagram for explaining grouping for each time zone. The location of the work site is grouped according to the work time zone desired by the customer. In FIG. 10, the positions of the work sites where the customer desires the work time zone 18: 00 are grouped (the range surrounded by the line in FIG. 10). Here, when the working time zone desired by the customer extends over a plurality of time zones, in principle, they shall belong to the same group. However, in order to prevent the work amount from exceeding a predetermined amount, a plurality of work sites having the same work time zone do not necessarily belong to the same group.

  In addition, when a customer desires a plurality of work time zones and there is a work time zone that cannot be worked due to the weather or the like, the work time zone is determined only for the work time zone in which the work is possible. In addition, when there is no work time zone in which work can be performed due to the weather or the like, the work time zone needs to be individually adjusted with the customer. Whether or not the work can be performed depending on the weather is determined based on at least one of the probability of rain (rain probability) and the snow probability.

Moreover, the optimization process by the optimization algorithm is executed for each group.
(4) Calculation (search) of the traveling route for each work time zone
Outline of processing for calculating a tour route-A tour route is calculated from a group having an early work time.
・ The starting position of the circuit will be the location of the sales office.
・ If the work time zone corresponding to the circuit being calculated matches one or more of the multiple work time zones desired by the customer, the work site of the work requested by the customer is Include in the passing point.
-If the customer's desired time zone cannot be included due to the circuit being calculated (for example, the work does not end in time), the work is assigned to another worker (secondary worker).
-If the circuit being calculated does not converge, the work site included in the circuit is distributed to other workers (secondaries).
In the calculated work time zone in the first circuit and the second circuit that is circulated in the subsequent work time zone, the end position of the first circuit is set as the start position of the second circuit.

  The procedure for calculating the tour route for each work time is as follows. First, the route distance is converted into time (travel time). Here, the distance from the position (point) i to the position j is converted into travel time in consideration of traffic jam information (step S1). In addition, work time is added to the travel time. Here, the work time and the movement time at the position i are added, and the addition result is set to t (i, j) (step S2). In addition, a tour route is calculated. Here, the traveling circuit is calculated by an optimization algorithm (for example, nearest neighbor method, 2-opt method) based on t (i, j). (Step S3)

(5) Re-calculation of the tour route The end location of the calculated tour route is set as the start position of the following tour route, and the tour route having the remaining work site positions as passing points is similarly calculated.

  In addition, when changing the seconding schedule created on the day at the request of the customer, select the seconded person who can be seconded at the shortest from those who can perform the work requested by the customer. For the selected seconded person, the tour route (secondary schedule) may be calculated again.

Next, a method for creating a seconded employee skill table (see FIG. 6) will be described.
The numerical value representing the skills of the seconded employee is based on one or more of a certification class certified according to the level of business practice, internal qualifications, external qualifications, years of work experience by region, and blank years. Determined. Here, the certification class is a class determined for each business practice level. A seconded employee (worker) is certified by a certified person to have the skill to perform work when engaged in work. In addition, a seconded employee who has not reached a certain level of practice can work together with a qualified person depending on the level of practice, but may not be able to work alone. Good.

  FIG. 11 is a conceptual diagram showing an example of an in-house certification class used for quantifying seconded employee skills. As for the class, class A is the highest and class C is the lowest. In the same class, the higher the number, the higher the level. Further, the value of the practical level, the value of business content, the value of internal qualification, and the value of external qualification are higher practical levels (higher qualifications) as the values are larger. In addition, the higher the practical level, the more the operator can perform more work.

  The qualifications include in-house qualifications necessary for business execution and external qualifications such as the ability to drive a vehicle alone. FIG. 12 is a conceptual diagram showing an example of in-house qualification used for digitizing seconded employee skills. For example, the in-house qualification “1” is a qualification indicating that the company's vehicle can be operated alone. This qualification is also associated with a jurisdiction where the certification is valid.

  FIG. 13 is a conceptual diagram showing an example of external qualification used for quantification of seconded employee skills. For example, the external qualification “1” represents a work chief with a public qualification.

  FIG. 14 is a conceptual diagram showing an example of work used for quantification of seconded employee skills. In FIG. 14, the in-house qualification required for the work, the external qualification, and the average value of the work time for each jurisdiction area are shown for each business. In addition, the work time may vary depending on the jurisdiction area #n. For this reason, the average value of the work performance at the site is updated and registered in real time so that the work #n (n is an integer of 1 or more) is strictly and accurately managed.

  The seconded employee skills are calculated based on one or more of a certification class, internal qualifications, external qualifications, years of practical experience by region, and blank years. The seconded employee skill may be expressed by, for example, a short working time for performing work in the second jurisdiction.

  FIG. 15 is a conceptual diagram showing a condition table for calculating seconded employee skills. In FIG. 15, the numerical values 0 to 1 represent less than 1. For example, even if the experience in the jurisdiction is less than 2 years, if the experience outside the jurisdiction is 2 years or more and the blank years are less than 3 years, the worker (secondary worker) It is said that he has the skill that can work alone. In this manner, the seconded employee who is in charge of work is assigned based on the seconded employee skill corresponding to the practical experience.

  FIG. 16 is a conceptual diagram showing an experience table for each work in the jurisdiction area # 1 for each seconded employee. FIG. 17 is a conceptual diagram showing an experience table for each business in the jurisdiction area # 2 for each seconded employee. As shown in FIGS. 16 and 17, the practical experience is managed for each jurisdiction. For example, the time [minutes] required for work is stored in the experience table for each business type and seconded employee. Here, work that cannot be performed is registered as “impossible”. In addition, these experience tables are updated as appropriate according to the experience value of the seconded employee.

  FIG. 18 is a flowchart for explaining a method for creating a seconded employee skill table. First, the certification class, internal qualifications, external qualifications, and years of work experience by jurisdiction are obtained (step S1). Next, it is determined whether or not the conditions registered in the second-person skill calculation condition table 50 (see FIG. 15) are satisfied (step S2).

  When the conditions of the second-person skill calculation condition table 50 are satisfied (step S2—satisfaction), the second-person skills are converted into time for each second employee based on the second-person skill calculation condition table 50 (step 2). S3). Also, seconded employee skills (working time for each seconded person) are calculated (step S4). On the other hand, when the conditions of the condition table 50 for seconded employee skill calculation are not satisfied (step S2—not satisfied), it is determined that the worker cannot be seconded to the work (step S5).

  FIG. 19 is a conceptual diagram showing a configuration of the seconded employee skill table. As shown in the experience table # 1 (see FIG. 16) of the second-mover jurisdiction area # 1, for example, the second-migrant # 01 has less experience in the jurisdiction area # 1 for the work # 1. To do. Also, the seconded employee # 01 has a blank year in the jurisdiction area # 1 in the range of 1 to 3 years. Also, as shown in experience table # 1 for jurisdiction # 2 (see FIG. 17), seconded employee # 01 has at least two years of experience outside jurisdiction for work # 1. To do.

  In this case, the skill (working time) of the seconded employee # 01 is set to [average working time in the jurisdiction area] × 1.7 based on the condition table 50 (see FIG. 15) for the seconded employee skill calculation. Thus, the skill (working time) for the seconded employee # 01 to work on the work # 1 in the jurisdiction area # 1 is the average value (average work time) of the work time for the work # 1 to work on the jurisdiction area # 1. It is calculated as 6.8 minutes which is a value obtained by multiplying the minute by 1.7.

  Similarly, as shown in the experience table # 1 (see FIG. 16) of the second-mover jurisdiction area # 1, the second-migrant # 02 has 4 years of experience in the jurisdiction area # 1 for the work # 1. It is assumed that the year (= 2 years or more) and the blank years in jurisdiction area # 1 are zero. In this case, the skill (working time) of the seconded employee # 02 is determined as the “latest actual value” of the seconded employee # 02 based on the second-person skill calculation condition table 50 (see FIG. 15).

  Similarly, the skill (working time) of the seconded employee # 03 is [average working time in the jurisdiction] × 1.5 (= 6 minutes) based on the condition table 50 (see FIG. 15) for the seconded employee skill calculation. Is calculated. Also, the seconded employee # 03 cannot perform the work of work # 5 by seconding alone based on the second employee skill calculation condition table 50 (see FIG. 15). In this case, the seconded employee # 03 is determined to accompany another worker and perform work # 5.

  In this way, the seconded employee skill table 30a (see FIG. 19) is created based on the experience table (see FIGS. 16 and 17).

As described above, the seconding support apparatus includes a quantification unit 14 that quantifies the second-person skill information that represents skills required for work and the work information that represents the work amount of the work, and the quantification unit 14. The optimization algorithm execution unit 15 that calculates the work schedule by calculating the circuit connecting the work sites based on the second-person skill information quantified by the above and the work information, and the optimization algorithm execution unit 15 calculates the work schedule And a work schedule presentation unit 16 for presenting the work schedule that has been made.
With this configuration, the seconding support apparatus digitizes second-person skill information representing skills required for work and work information representing work amount of work, and based on the second-person skill information and work information that are quantified. Thus, since the tour route connecting the work sites is calculated by the optimization algorithm, it is possible to optimize the second-out scheduling and improve the customer satisfaction.

  Further, the work information includes, for each type of work, information indicating whether or not the work can be performed in rainy weather for each type of the work and an average value of work time estimated to be necessary for the work. And at least one of the information to be expressed.

  Further, the skill information is determined in advance as at least one of a qualification possessed by the worker, a certification class determined according to the qualification, a practical experience year of the worker in the jurisdiction, and a practical blank year of the worker. Based on the determined conditions, the work time estimated as necessary for the work is quantified.

  Further, the optimization algorithm execution unit 15 calculates a travel time between the work sites based on the distance between the work sites and the traffic jam information on the route, and the work time at each work site, The traveling time is added, and the circuit is calculated as the work schedule based on the added time.

  The optimization algorithm execution unit 15 groups the work sites for each work time period, and calculates the tour for each group.

  The embodiment of the present invention has been described in detail with reference to the drawings. However, the specific configuration is not limited to this embodiment, and includes designs and the like that do not depart from the gist of the present invention.

  Note that a program for realizing the above-mentioned seconding support apparatus may be recorded on a computer-readable recording medium, and the program may be read into a computer system and executed. Here, the “computer system” includes an OS and hardware such as peripheral devices. The “computer-readable recording medium” refers to a storage device such as a flexible medium, a magneto-optical disk, a portable medium such as a ROM and a CD-ROM, and a hard disk incorporated in a computer system. Further, the “computer-readable recording medium” refers to a volatile memory (RAM) in a computer system that becomes a server or a client when a program is transmitted via a network such as the Internet or a communication line such as a telephone line. In addition, those holding programs for a certain period of time are also included. The program may be transmitted from a computer system storing the program in a storage device or the like to another computer system via a transmission medium or by a transmission wave in the transmission medium. Here, the “transmission medium” for transmitting the program refers to a medium having a function of transmitting information, such as a network (communication network) such as the Internet or a communication line (communication line) such as a telephone line. The program may be for realizing a part of the functions described above. Furthermore, what can implement | achieve the function mentioned above in combination with the program already recorded on the computer system, what is called a difference file (difference program) may be sufficient.

DESCRIPTION OF SYMBOLS 10 ... Customer request reception part, 11 ... Area information storage part, 12 ... Worker information storage part, 13 ... Site information storage part, 14 ... Numericalization part, 15 ... Optimization algorithm execution part, 16 ... Work schedule presentation part, 20 ... Business attribute table, 25 ... Weather forecast table, 30, 30a ... Seconded employee skill table, 35 ... Customer attribute table, 40 ... Parking table, 50 ... Condition table for calculating seconded employee skill, 55 ... Jurisdiction of seconded employee Experience table # 1, 60 in area # 1 ... Experience table # 1 in jurisdiction area # 2

Claims (6)

A quantification unit that quantifies skill information representing skills required for work and work information representing the work amount of the work;
Based on the skill information and the work information quantified by the numerical unit, an optimization algorithm execution unit that calculates a work schedule by calculating a circuit connecting work sites;
A presentation unit for presenting the work schedule calculated by the optimization algorithm execution unit;
A seconding support apparatus comprising:   The work information represents, for each type of work, information indicating whether the work can be performed in rainy weather for each type of work, and an average value of work time estimated to be necessary for the work. The second-out assistance apparatus according to claim 1, comprising at least one of information.   The skill information is determined in advance as at least one of a qualification possessed by the worker, a certification class determined according to the qualification, a number of years of practical experience of the worker in the jurisdiction, and a practical blank year of the worker. 3. The seconding support apparatus according to claim 1, wherein the second work support apparatus is quantified as a work time estimated to be necessary for the work based on the determined conditions.   The optimization algorithm execution unit calculates a travel time between the work sites based on the distance between the work sites and the traffic congestion information on the route, and the work time at each work site and the travel time. 4. The second aid device according to claim 1, wherein the circuit is calculated as the work schedule based on the added time. 5.   5. The seconding support apparatus according to claim 4, wherein the optimization algorithm execution unit groups the work sites for each time zone of the work time, and calculates the tour for each group. On the computer,
A procedure for quantifying skill information representing skills required for work and work information representing the work amount of the work;
An optimization algorithm procedure for calculating a work schedule by calculating a circuit connecting work sites based on the skill information and the work information digitized by the digitizing unit;
A procedure for presenting the work schedule calculated by the optimization algorithm execution unit;
A seconding support program characterized by having

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