JP2012185837A - Method for providing article or service - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a method in which an article or service can be purchased while credit of a provider of the article or service is guaranteed for a user.SOLUTION: A user terminal 20a receives data associated with the article or service from a server 10 and outputs the data to a user terminal 20a. The user terminal 20a transmits selection data indicating selection of output data associated with the article or service to a server 10 together with data specifying the user as the selection is accepted. The server 10 specifies the provider by retrieval from a provider DB 18 based upon the received selection data. The server 10 transmits the received data specifying the user to a specified provider terminal 20b. The provider terminal 20b transmits image data including a portrait of the provider photographed by a camera 22 that the provider terminal 20b has as the data specifying the user is received, and the user terminal 20a outputs the image data.

Description

  The present invention relates to a method for providing goods or services by a plurality of terminals connected via a network.

  In recent years, there have been many shopping sites on the Internet, based on the fact that the line speed has been increased due to the dramatic progress of the Internet, and the spread of terminals due to lower prices and easier operation of the terminals. By using such a shopping site, it is possible to enjoy shopping without worrying about time while staying at home.

  Internet shopping is a useful tool for depopulated areas with few shops nearby, the elderly and the child-raising generation who cannot go out. Moreover, it is also used for the purpose of ordering products unique to the region. In recent years, it is possible to order products all over Japan and around the world as long as there is a terminal. In particular, it seems that for the younger generation, it is inevitable to go out with young children, and because they have personal computer skills, they are especially using shopping using the Internet.

  In addition, for depopulated areas and the elderly and child-raising generation who do not go out of the way, especially in the present age when the nuclear family has progressed and the exchange with the neighborhood has become sparse, ask about their worries and dissatisfaction and get consultations. Opportunities are decreasing and the need for counseling is expected to be high. In particular, for the child-rearing generation who gives birth and raises children, child-rearing is only the first time, and there is a high need for counseling that can be consulted closely.

  Under such circumstances, an operator wearing a lightweight portable video camera or TV camera unit and a wireless LAN transceiver unit that can make a two-way call from a transceiver capable of receiving images such as a personal computer or a mobile phone using the Internet. The operator's movement can be instructed by voice, and the product can be purchased by displaying an image almost the same as the object being viewed by the operator on the monitor of a transceiver capable of receiving video such as a personal computer or a mobile phone. A system that can be used is disclosed (for example, Patent Document 1).

JP 2004-145778 A

  According to the system described in Patent Document 1, the buyer can view the product from the viewpoint of the seller by giving an instruction to the seller to take an image while looking at a monitor such as a personal computer, and / or the seller and the buyer. You can purchase products while having a conversation. However, what the buyer thinks is important is not limited to information about the product. In particular, when an industrial product that is mass-produced at a factory is sold directly from the factory or a certain reliable wholesaler, the trust of the manufacturer of the industrial product or the trust of the wholesaler Based on this, it is considered that the sale is completed. Therefore, when buying and selling, not only information on products but also information on seller (provider) trust is an important factor. Currently, the Internet is popular and individuals are often developing stores in virtual space. For example, if you want to buy a single item such as a handmade item, the quality of that item In addition to such information, there is a psychology of wanting to obtain information on the seller side such as who the seller is. Especially if you are an individual, you can't get the credit that you can get by accumulating many years of business activities like a company. is there.

  Moreover, patent document 1 is a system which can purchase the goods displayed in the store, without going to a store. For this reason, there is no disclosure of technology related to products not displayed in the store and invisible services (services).

  An object of this invention is to provide the method, server, terminal, and system which can purchase goods or services, ensuring the trust of the provider of goods or services to the user.

  For the above purpose, the following are specifically provided.

(1) A method of providing goods or services by a plurality of terminals connected via a network,
The server connected to the plurality of terminals via the network stores data related to the product or service handled by the product or service provider in association with data indicating the provider in a database,
Based on the operation of the terminal by the user, the terminal of the user receives the inquiry result data regarding the product or service from the server, and outputs the inquiry result data to the output means of the user terminal;
In response to the selection of data related to one product or service from the inquiry result data output by the user's terminal, selection data indicating the selection, together with data specifying the user, the server Sending to
The server identifying the provider by searching the database based on the received selection data;
The server transmits the received data identifying the user to the identified terminal of the provider;
In response to the fact that the provider's terminal has received the data specifying the user, image data including the portrait of the provider photographed by the photographing means possessed by the provider's terminal is obtained. Sending to
A method in which the user terminal outputs the received image data to the output means.

  According to the configuration of (1), the user terminal (20a) connected via the network (communication line 30) receives data relating to goods or services from the server (10), and the user terminal has Output to output means. This output may be output based on the category selected by the user, for example, or the latest information may be output. For example, the output may be displayed on a terminal screen or may be output as sound. Further, in response to the user's terminal accepting the selection of the data regarding the output product or service, the selection data indicating the selection is transmitted to the server together with the data specifying the user. Among the data to be transmitted, the selection data indicates data related to one product or service selected by the user. Further, the data specifying the user indicates, for example, a member ID if the user is a member. And a server specifies a provider by searching a database (provider DB18) based on the received selection data. And a server transmits the data which specify the received user to the terminal (20b) of the specified provider. Then, in response to reception of the data specifying the user by the provider terminal, the image data including the portrait of the provider photographed by the photographing means (camera 22) of the provider terminal is obtained. Send to the terminal. Then, the user's terminal outputs the received image data to the output means.

  Therefore, a user who wants to receive a product or service can see the portrait (face) of the provider who provides the product or service when receiving the product or service. This indicates that the user can receive provision of goods or services while looking at the face of the provider in which various expressions appear. The user can ensure a certain level of trust for the provider by looking at the portrait (face) of the provider from the screen of his / her terminal. This is because the personality of the provider can be understood by the facial expression, and various information for the provider can be obtained according to the response attitude, contents, and customer service attitude by the interaction with the user. Therefore, trust can be given to the user. In addition, since the portrait is displayed to the user, the provider also works to provide a responsible product or service.

(2) The database includes member data in which a user who can receive the product or service is registered as a member.
The server determining whether the member data of the user exists based on the received data identifying the user; and
The method according to (1), including the step of transmitting the received data specifying the user to the terminal of the provider only when the member data of the user exists.

  According to the configuration of (2), the database (member DB 19) has member data in which a user who can receive provision of goods or services is registered as a member, and the server identifies the received user. The server determines whether or not there is user member data based on the data to be sent, and the server sends the data identifying the received user to the provider's terminal only when the user member data exists. To do.

  Therefore, as a user, only the person who is registered as a member can display the expression of the provider as image data. The trust of the provider is established by providing an image of the face, while the trust of the user is established by being a person who has provided personal information or other information called member registration. Therefore, the provider can also appear with peace of mind.

  (3) The method according to (1) or (2), wherein the photographed image data is sequentially transmitted to the user terminal and output to the output means.

  According to the configuration of (3), the captured image data is sequentially transmitted to the user's terminal and output to the output means. Therefore, the user can see the real-time expression of the provider by the image data.

(4) The user terminal has a photographing means,
The method according to any one of (1) to (3), wherein the image data photographed by the photographing unit is sequentially transmitted to the provider's terminal and output to an output unit included in the provider's terminal.

  According to the configuration of (4), the image data photographed by the photographing means possessed by the user's terminal is sequentially transmitted to the provider's terminal and output to the output means possessed by the provider's terminal. Accordingly, the provider can also see the user's real-time facial expression and the like with the image data. This function can realize the state as if negotiating for a face-to-face transaction with this function. By displaying the portrait in real time, it is possible to directly see the customer service attitude and the like which are regarded as important when purchasing goods or services at the store.

  (5) The method according to any one of (1) to (4), wherein the image data transmitted by the provider's terminal further includes image data relating to the product or service photographed by the photographing unit.

  According to the configuration of (5), the image data transmitted by the provider's terminal includes not only image data including the portrait of the provider but also image data relating to a product or service photographed by the photographing means. Therefore, the user can view not only the facial expression of the provider but also the product or service to be provided as image data. Therefore, it is possible to negotiate as if actually going to a store while exchanging in a virtual space.

(6) The provider's terminal has voice input means for receiving voice input,
The method according to any one of (1) to (5), including a step in which the provider terminal transmits voice data input by the voice input unit together with the image data.

  According to the configuration of (6), the provider's terminal has voice input means (microphone 21) that accepts voice input, and the provider's terminal receives the voice data input by the voice input means together with the image data. Send. Therefore, the information regarding goods or services can be provided to the user by sound as well as images.

(7) The terminal of the provider has a character input unit that receives input of characters,
The method according to any one of (1) to (6), including a step in which the provider terminal transmits the character data input by the character input unit together with the image data.

  According to the configuration of (7), the provider's terminal has character input means for receiving input of characters, and the provider's terminal transmits the character data input by the character input means together with the image data. Therefore, for example, even if the user is a hearing-impaired person, information regarding the product or service can be provided.

  (8) The method according to (7), including a step in which the server or the provider's terminal converts the input character data into character data translated into a different language.

  According to the configuration of (8), the server or the terminal of the provider converts the input character data into character data translated into a different language. Therefore, for example, even if the user is a person who is incapable of Japanese, it is possible to provide information on products or services.

(9) The terminal of the user has a character input means for receiving input of characters,
The provider terminal sequentially transmits the input character data to the user terminal;
The method according to (7) or (8), including the step of the user terminal sequentially transmitting the character data input by the character input means to the provider terminal.

  According to the structure of (9), a user's terminal has a character input means which receives the input of a character, and a provider's terminal transmits the input character data to a user's terminal sequentially, and uses it. The person's terminal sequentially transmits the character data input by the character input means to the provider's terminal.

  Therefore, the user and the provider can exchange character data like a chat. Therefore, smooth exchange can be performed. Moreover, if character data is preserve | saved, exchange can be left as evidence later.

  (10) In the step in which the provider's terminal transmits to the user's terminal, peer-to-peer communication is performed by directly connecting the provider's terminal and the user's terminal. (1) to (9) The method described.

  According to the configuration of (10), the provider terminal and the user terminal are directly connected to perform peer-to-peer communication. Peer-to-peer communication is characterized by good sound quality and high stability. By using existing peer-to-peer software, this function can be realized easily and inexpensively.

(11) The server receives video data including the portrait of the provider captured by the provider in advance by the imaging unit, and associates the data with data indicating the provider and data regarding the product or service. Stored in the database,
The server extracts video data including a portrait of the provider based on video selection data related to goods or services received from the user's terminal, and transmits the video data to the user's terminal;
The user terminal further includes a step of receiving the transmitted video data including the portrait of the provider and outputting the received video data to the output means of the user terminal. (1) to (10) the method of.

  According to the configuration of (11), the server extracts video data including the portrait of the provider from the database (provider DB 18) based on the video selection data related to the product or service received from the user's terminal, and the user To your device. The video data including the portrait of the provider represents, for example, a moving image or a photograph showing the product or service, and may include image data related to the product or service in addition to the image data of the portrait of the provider. Then, the user terminal receives the transmitted video data including the portrait of the provider, and outputs it to the output means of the user terminal.

  Therefore, the user can view the video data including the portrait of the provider. When a user chooses to purchase a product or service, for example, by viewing video data that includes the portrait of the provider before initiating direct interaction with the provider, the provider It is possible to determine whether or not the partner is suitable for provision, and the reliability of the provider can be confirmed in advance. Therefore, the purchase approach can be selected after the user has selected a reliable provider.

(12) When the sale of the product or service is established, the user terminal and the provider terminal send and receive data related to settlement with the server;
The server further includes a step of making a settlement relating to the sale of goods or services based on the received data relating to the settlement,
The method according to any one of (1) to (11), wherein, in the step of performing the settlement, the settlement is performed based on money amount data indicating the amount of payment for buying or selling the product or service transmitted from the user.

  According to the configuration of (12), when the sale of goods or services is established, the user's terminal and the provider's terminal transmit and receive data related to payment with the server, and the server receives the data related to payment received. Based on the above, we will make a settlement related to the purchase or sale of goods or services. The settlement is performed based on the amount data indicating the amount of payment by buying and selling goods or services transmitted from the user.

  Therefore, when the sale of goods or services is established between the user and the provider, payment can be made by using the server. Therefore, a user and a provider can perform a transaction easily and safely.

  (13) The method according to (12), wherein the amount data is Japanese yen data.

  According to the configuration of (13), since the monetary amount data is Japanese yen data, it is possible to perform a settlement process that avoids exchange risk.

  (14) The method according to any one of (1) to (13), wherein the product or service includes a product having a different quality for each product or each time the service is provided.

  According to the configuration of (14), since the goods or services include products having different qualities for each product or each time the services are provided, a relationship of trust is particularly necessary, while looking at the expression of the provider Benefit from being able to trade.

  (15) The method according to (1) to (14), wherein the service includes provision of consultation by various specialists.

  According to the configuration of (15), since the service includes provision of consultation by various specialists, the user is particularly concerned about the personality of the provider and can make transactions while looking at the facial expression. Benefits can be enjoyed.

(16) In response to receiving, from the user's terminal, consultation application data including at least data indicating a request for interpretation regarding a consultation with respect to one of the various experts performed through the network, the server Storing the consultation application data in the database so that it can be viewed from another user's terminal;
In response to receiving data for accepting the interpretation from the terminal of the other user who has browsed the consultation application data, the server has the terminal of the user and one terminal of the various specialists. The method according to (15), further comprising a step of connecting at least the terminal of the other user who accepted the interpretation and recording the consultation related to the consultation application data.

  According to the configuration of (16), in response to receiving consultation application data including at least data indicating a request for interpretation regarding a consultation with respect to one of the various experts to be performed via a network from a user terminal. The server stores the consultation application data in the database so that it can be viewed from the terminals of other users. Then, in response to receiving data for accepting interpretation from another user's terminal that has browsed the consultation application data, the server accepts the interpreter for the user's terminal, one of the various experts, and the interpreter. Connect with at least the other user's terminal and record the consultation related to the consultation application data.

  Therefore, the server can perform the consultation with respect to one of the various experts to be performed when there is another user who has accepted the interpretation. As a result, for example, even if one of the various specialists desired by the user cannot understand a language that the user can understand, while using an interpreter by another user who accepted the interpreter via the network, Consultation can be conducted.

(17) The server records the consultation in response to receiving data permitting disclosure from the terminal of the user who performed the consultation related to the consultation application data and the terminal of the provider. Storing the data so as to be viewable from the terminal of the other user;
In response to receiving translation data of the content of the consultation into another language from the terminal of another user who has watched the data recording the consultation, the server receives the translation data of the other user. Storing the data accessible from a terminal.

  According to the configuration of (17), the server records the consultation in response to reception of data permitting disclosure from the terminal of the user who performed the consultation related to the consultation application data and the terminal of the provider. The stored data is stored so that it can be viewed from the terminals of other users. The server accesses the translated data from the other user's terminal in response to receiving the translated data into the other language from the terminal of the other user who has viewed the data recording the consultation. Remember as much as possible.

  Therefore, the server receives the translation data of the consultation content in other languages from the terminal of the other user who has watched the data recording the consultation permitted to be released by the user and the provider's party. Can be stored so that it can be accessed from the terminal of the person in charge. As a result, for example, English-speaking users receive translations into Korean or Chinese of the content of consultations conducted with Japanese-speaking experts and store them accessible from other users' terminals. Can do. Therefore, not only can the user receive an interpreter in real time, but if the parties permit the disclosure of the content of the consultation, the content of the consultation is further translated into another language from the terminal of the other user. It will be stored in an accessible manner.

  (18) In response to receiving the character data in the national language of the content of the consultation from the terminal of another user who has viewed the data recording the consultation, the server uses the character data for the other usage. Storing the data so that it can be accessed from a person's terminal.

  According to the configuration of (18), in response to receiving the character data in the national language of the content of the consultation from the terminal of another user who has watched the data recording the consultation, the server converts the character data into other data. It is stored so that it can be accessed from the user's terminal.

  Therefore, the character data in the national language of the content of the consultation can be received from the terminal of the other user who has viewed the data recording the consultation, and can be stored so as to be accessible from the terminal of the other user. As a result, the server can store the character data necessary for the deaf user to grasp the contents of the consultation in each language.

  (19) The server connects to a system of a support organization, accumulates various information from the support organization in the database, and sends the various information to the user terminal in response to a request from the user terminal. The method according to any one of (1) to (18), further including a supporting company / NPO alliance step of transmitting.

  According to the configuration of (19), the server connects to the system (40) of the support organization, accumulates various information from the support organization in the database (support organization DB 18c), and responds to a request from the user terminal. Various information is transmitted to the user's terminal.

  Therefore, the server can provide various kinds of information received and stored in connection with the system of the support organization to the user. The above function is realized by the supporting company / NPO partnering means (50). This function connects to support organizations such as support companies nationwide and related NPOs, accumulates various information from support organizations in a database, and provides various services to user terminals via a Web server. Good.

  (20) The server accumulates information received by connecting to a system of various specialized institutions in the database, and receives the window consultation in response to a request from a user terminal to provide the information. The method according to any one of (1) to (19), further including an expert advice support support step that is transmitted to the user terminal.

  According to the configuration of (20), the server accumulates information received by connecting to the system (43) of various specialized institutions in the database (advice information DB 18d), and in response to a request from the user terminal, Receive the consultation and send it to the user's terminal to provide the information.

  In addition, the said function is implement | achieved by the expert advice assistance support means (51). This function connects to the terminals of various specialized institutions such as the police, legal counsel, and various facilities, accumulates information obtained from the specialized institutions in a database, and accepts window consultations from users' terminals via a Web server. Such information may be provided.

  (21) A call center operation / information service step in which the server connects the terminal of the user and various support organizations to the system by an IP call and provides information obtained from the various support organizations as various information services by an IP call. The method according to any one of (1) to (20), further including:

  According to the configuration of (21), the server connects the terminal of the user and various support organizations and the system by IP call, and provides the information obtained from the various support organizations as various information services by IP call.

  The above functions are realized by the call center business / information service means (52). This function has a call center that connects the terminals of the users and various support organizations to the system by IP calls, and provides IP information as a variety of information services to support users who want information obtained from various support organizations. It may be provided by telephone.

  (22) The server stores information received by connecting to a system of a tourism company that develops a tourism attracting business from all over the country with multilingual support in the database, and in response to a request from a user terminal The method according to any one of (1) to (21), further including a regional tourism attraction business development step of transmitting desired information to the terminal of the user.

  According to the structure of (22), the server accumulates the received information in the database by connecting with the system (46) of the tourism company that develops the tourism attracting business from all over the country by multilingual support, and the user's In response to a request from the terminal, the desired information is transmitted to the user's terminal.

  In addition, the said function is implement | achieved by the regional tourism invitation business expansion means (53). This function is connected to a tourism company terminal that develops tourism attracting business from all over the country with multilingual support, accumulates information obtained from the tourism company in a database, and provides the desired information via the user's terminal Then, you may try to strengthen the economic foundation of your child-rearing support system.

  (23) The server further includes a staffing / recruitment providing step of connecting the system of the partner company to send / receive recruitment information and transmitting the recruitment information in response to a request from the user terminal. (1) thru | or the method of (22) description.

  According to the configuration of (23), the server connects to the system (45) of the affiliated company, exchanges recruitment information, and transmits recruitment information in response to a request from the user's terminal.

  The above functions are realized by the staffing / recruit providing means (54). This function provides the recruitment information of the desired user via the local affiliated company terminal so that the work can be selected according to the situation of life without interrupting the career of the previous work in child-rearing. Employment support may be provided.

  (24) The method according to any one of (1) to (23), further including a child-rearing information magazine issuing step in which the server outputs data for issuing a child-raising related information magazine based on various information in the database.

  According to the configuration of (24), the server outputs data for issuing a parenting related information magazine based on various information in the database.

  In addition, the said function is implement | achieved by the child care information magazine issuing means (55). This function may cover a blind spot for providing information by issuing a child care related information magazine for users based on various information in a database obtained through terminals of various support organizations.

  (25) The server stores data representing the contents of the paternity / maternal and child health handbook received in connection with the system of the government organization and its schedule management information in the database, and a user terminal based on the schedule management information The method according to any one of (1) to (24), further including a paternity / maternal and child health handbook management step of storing information obtained by exchanging information with a user through the database in the database.

  According to the configuration of (25), the server stores in the database data representing the contents of the paternity / maternal health notebook and the schedule management information received in connection with the system (42) of the administrative organization, and schedule management information. The information obtained by exchanging information with the user via the user's terminal is stored in the database.

  The above functions are realized by the father-child / mother-child health handbook management means (56). This function saves the contents of the paternity / maternal and child health handbook obtained through the terminal of the local government agency and its schedule management information in the database, and also with the user via the user's terminal based on the schedule management information. Information obtained by exchanging information may be stored in a database.

  (26) In the paternity / maternal health notebook management step, the server responds to a request from the terminal of the user, and based on the schedule management information, from the contents of the paternity / maternal health notebook stored in the database The corresponding information is extracted and data indicating the input screen is generated and transmitted to the user's terminal. The input information received from the user's terminal is stored in the database and received from the user's terminal. When it is necessary to generate a graphic or graphed display screen based on input information, when input information is received from the terminal of the user, a graphic or graph relating to the information is generated and image data is stored in advance. Data that is stored in the database and that indicates the output screen when the user terminal requests it. Incorporated in to the terminal of the user, (25) The method according.

  According to the configuration of (26), the server responds to the request from the user's terminal, extracts the corresponding information from the contents of the father-child / maternal health notebook stored in the database based on the schedule management information, and enters the input screen. Is generated and transmitted to the user's terminal, and the input information received from the user's terminal is stored in the database, and is also graphed or graphed based on the input information received from the user's terminal When it is necessary to generate a display screen, when input information is received from the user's terminal, a graphic or graph relating to the information is generated and stored in the database in advance as image data, and requested from the user's terminal. When there is, the image data is incorporated into the data indicating the output screen and transmitted to the user's terminal.

  The paternity / maternal health notebook management means (56) responds to a request from the user's terminal, and extracts and inputs relevant information from the contents of the paternity / maternal health notebook stored in the database based on the schedule management information. Generates a screen, sends it to the user's terminal, saves the input information received from the user's terminal in a database, and generates a graphic or graphed display screen from the input information received from the user's terminal When input information is received from the user's terminal, when a request is received from the user's terminal, a graphic or graph related to the information is generated and stored in the database in advance as image data. In addition, the image data may be incorporated into the output screen and transmitted to the user terminal.

  (27) The method according to (2), further including a card issuance / management step in which the server generates data for issuing the member card of the member and manages the information of the issued member.

  According to the configuration of (27), the server generates data for issuing the member card of the member and manages the issued member information. Therefore, the server can issue a card to members registered in the member DB and manage member information.

  The above function is realized by the card issuing / managing means (57). This function applies for a membership card for the member through a partner card company's terminal after the user's membership authentication, and a normal magnetic card or a multi-use IC card with a built-in CPU, memory and interface. The member card used may be issued and the issued member card may be managed.

  (28) The server accumulates the administrative service information received in connection with the administrative institution system in the database, and transmits data for notifying the administrative service information in response to a request from the user terminal. And (27) further comprising a medical institution / administrative service support step of connecting to a system of a medical institution to exchange member information, and using the member card to perform card payment of medical expenses at the medical institution. the method of.

  According to the configuration of (28), the server accumulates the administrative service information received by connecting to the administrative system (42) in the database (medical / administrative service DB 18e) and notifies the administrative service information. Is transmitted in response to a request from the user's terminal, and the member information is exchanged by connecting to the system of the medical institution, and the medical institution pays the medical expenses by using the member card.

  Therefore, the server can notify the user of the administrative service information received and stored in connection with the administrative institution system. Further, by connecting to a system of a medical institution and exchanging member information, it is possible to make a card settlement of medical expenses generated at the medical institution to the user.

  The above functions are realized by the medical institution / administrative service support means (58). This function accumulates the administrative service information obtained through the terminal of the local government agency in the database, sends the administrative service notification to the user's terminal, and provides the information. In the case of sudden illness, etc., member information is exchanged via the terminal of a medical institution so that diagnosis and treatment can be received without delay, and various services such as medical card payment can be received using the membership card. Good.

  (29) The server recognizes a company that can be supported in the region, forms a partnership, receives daily information from the system of the partner company, accumulates it in the database, and responds to a request from the user terminal. In response, the method according to (27) or (28), further including a regional company certification / affiliation step of providing various services by settlement using points stored and stored according to use of the membership card.

  According to the configuration of (29), the server recognizes a company that can support in the region and works with it, receives daily information from the system (45) of the partner company, and accumulates it in the database (partner company DB 18b). In response to a request from the user's terminal, various services are provided by settlement using points stored and stored according to the use of the membership card.

  The above functions are realized by the regional company certification / affiliation means (59). This function recognizes companies that can be supported in the region, forms partnerships, receives daily information from the terminals of partner companies, accumulates it in the database, and provides various services such as mediation of products applied through user terminals The service may be provided by a point system using a membership card.

  (30) The method according to any one of (27) to (29), wherein the member card is issued for each member child, and is color-coded and managed according to year or age.

  According to the configuration of (30), the membership card is issued for each member child and is color-coded and managed according to the year or age.

  (31) The method according to any one of (27) to (30), wherein the membership card has a security function that incorporates personal authentication information and is configured as a contactless IC built-in card.

  According to the configuration of (31), the membership card has a security function that incorporates personal authentication information and is configured as a non-contact IC built-in card. Note that the membership card has a security function that can uniquely identify an individual with a personal authentication system that incorporates personal authentication information such as encrypted personal information, ID, password, etc., and can eliminate unauthorized use such as impersonation. You may comprise as a non-contact IC built-in card by the wireless communication using an electromagnetic wave or optical communication.

  (32) The above membership card records personal childcare information, disease / treatment information based on the items described in the paternity and maternal and child health handbook, and is configured to be readable by terminals of various support organizations including at least medical and administrative organizations. The method according to any one of (27) to (31).

  According to the configuration of (32), the member card records personal childcare information, illness / treatment information based on the items described in the paternity and maternal and child health handbook, and is used by terminals of various support organizations including at least medical and administrative institutions. It is configured to be readable.

(33) A server connected via a network to a plurality of terminals that provide goods or services,
The server stores data related to the product or service handled by the product or service provider in a database in association with data indicating the provider,
Means for receiving inquiry data transmitted from the user's terminal based on the operation of the terminal by the user;
Means for transmitting inquiry result data relating to the product or service according to the inquiry data to the terminal of the user;
Means for receiving selection data indicating selection of data relating to one of the goods or services transmitted from the user terminal together with data identifying the user transmitted from the user terminal;
Means for searching the database to identify the provider based on the received selection data;
Means for transmitting the received data specifying the user to the terminal of the specified provider;
Means for receiving image data including the portrait of the provider photographed by the photographing means of the provider terminal received from the provider terminal;
Means for transmitting the received image data for output to output means included in the user terminal.

  According to the structure of (33), the server which has the same effect as said (1) can be provided.

(34) The database includes member data in which a user who can receive the product or service is registered as a member.
Means for determining whether or not the member data of the user exists based on the received data specifying the user;
The server according to (33), further comprising: means for transmitting the received data specifying the user to the terminal of the provider only when the member data of the user exists.

  According to the structure of (34), the server which has the same effect as said (2) can be provided.

(35) means for receiving character data from the terminal of the provider;
The server according to (33) or (34), comprising: means for converting the received character data into character data translated into a different language and transmitting the character data to the user terminal.

  According to the structure of (35), the server which has the same effect as said (8) can be provided.

(36) The server receives video data including the portrait of the provider photographed in advance by the photographing means by the provider's terminal, and associates the data with the data indicating the provider and the data regarding the product or service. Stored in the database,
Extracting video data including a portrait of the provider based on video selection data relating to goods or services received from the user's terminal and outputting the video data to the output means of the user's terminal (33) thru | or the server of (35) provided with the means to transmit to.

  According to the structure of (36), the server which has the same effect as said (11) can be provided.

(37) means for receiving and transmitting data relating to payment transmitted when the goods or services are bought and sold at the user terminal and the provider terminal;
Means for making a settlement relating to the purchase or sale of goods or services based on the received data relating to the settlement;
The server according to any one of (33) to (36), wherein, in the means for performing settlement, settlement is performed based on amount data indicating the amount of payment for buying or selling the product or service transmitted from the user.

  According to the structure of (37), the server which has the same effect as said (12) can be provided.

(38) A terminal of a user who receives provision of the product or service connected via a network with a terminal of a provider who provides the product or service,
A server connected to the terminal via the network stores data on the product or service handled by the provider in a database in association with data indicating the provider,
The user terminal receives inquiry result data related to the product or service from the server based on receiving an operation by the user, and outputs to the output means of the user terminal;
Means for transmitting selection data indicating the selection to the server together with data identifying the user in response to receiving selection of data relating to one of the goods or services from the output of the inquiry result data;
Means for receiving, based on the selection data, image data including the portrait of the provider photographed by the photographing means of the provider terminal transmitted from the provider terminal;
Means for outputting the received image data to the output means.

  According to the structure of (38), the user's terminal which has the same effect as said (1) can be provided.

  (39) The user terminal according to (38), comprising means for sequentially receiving the image data photographed by the provider terminal.

  According to the structure of (39), the user's terminal which has the same effect as said (3) can be provided.

(40) The user terminal has a photographing means,
The user terminal according to (38) or (39), further comprising means for sequentially transmitting image data photographed by the photographing means to the provider terminal.

  According to the structure of (40), the user's terminal which has the same effect as said (4) can be provided.

(41) The user terminal includes a character input unit that receives input of a character,
Means for sequentially receiving character data input by the terminal of the provider;
The user terminal according to any one of (38) to (40), further comprising means for sequentially transmitting the character data input by the character input means to the provider terminal.

  According to the structure of (41), the user's terminal which has the same effect as said (9) can be provided.

  (42) The user terminal according to (38) to (41), wherein the means for receiving from the provider terminal performs peer-to-peer communication by directly connecting to the provider terminal.

  According to the structure of (42), the user's terminal which has the same effect as said (10) can be provided.

(43) The server receives video data including the portrait of the provider captured by the provider in advance by the provider's terminal, and associates the video data with the data indicating the provider and the product or service. Stored in the database,
Means for transmitting video selection data relating to goods or services to the server;
Receiving the video data including the portrait of the provider transmitted by the server, and outputting the data to the output unit of the user terminal, the user terminal according to (38) to (42) .

  According to the structure of (43), the user's terminal which has the same effect as said (11) can be provided.

(44) comprising means for transmitting and receiving data relating to settlement with the server that performs settlement relating to the sale of merchandise or services when the sale of merchandise or services is established;
The user terminal according to any one of (38) to (43), wherein the means for transmitting and receiving data relating to the settlement transmits money amount data indicating a payment amount due to buying and selling of the product or service to the server.

  According to the structure of (44), the user's terminal which has the same effect as said (12) can be provided.

(45) A terminal of a provider that provides the product or service connected via a network with a plurality of terminals that provide the product or service,
A server connected to the plurality of terminals via the network stores data related to the product or service handled by the provider in a database in association with data indicating the provider,
In response to receiving data specifying a user who receives the product or service transmitted from the server, the provider's terminal captures the provider imaged by the imaging means of the provider's terminal Means for transmitting image data including the portrait of the user to the terminal of the user.

  According to the structure of (45), the provider's terminal which has the same effect as said (1) can be provided.

  (46) The provider terminal according to (45), wherein the means for transmitting to the user terminal sequentially transmits the captured image data.

  According to the structure of (46), the provider's terminal which has the same effect as said (3) can be provided.

(47) means for sequentially receiving image data photographed by photographing means included in the user terminal transmitted from the user terminal;
The provider terminal according to (45) or (46), comprising: means for outputting the received image data to an output unit included in the provider terminal.

  According to the structure of (47), the terminal of the provider who has the same effect as said (4) can be provided.

  (48) The provider terminal according to any one of (45) to (47), wherein the image data transmitted by the provider terminal further includes image data related to the product or service photographed by the photographing unit.

  According to the configuration of (48), it is possible to provide a provider's terminal having the same function and effect as the above (5).

(49) The provider's terminal has voice input means for receiving voice input,
The provider's terminal according to any one of (45) to (48), further comprising means for transmitting voice data input by the voice input means together with the image data.

  According to the structure of (49), the provider's terminal which has the same effect as said (6) can be provided.

(50) The provider's terminal has a character input means for receiving input of characters,
The provider's terminal according to any one of (45) to (49), further comprising means for transmitting the character data input by the character input means together with the image data.

  According to the structure of (50), the provider's terminal which has the same effect as said (7) can be provided.

  (51) The provider terminal according to (50), comprising means for converting the input character data into character data translated into a different language.

  According to the structure of (51), the provider's terminal which has the same effect as said (8) can be provided.

(52) means for sequentially transmitting the inputted character data to the terminal of the user;
The provider terminal according to (50) or (51), comprising: means for sequentially receiving the character data transmitted from the user terminal.

  According to the structure of (52), the provider's terminal which has the same effect as said (9) can be provided.

  (53) The provider terminal according to (45) to (52), wherein the means for transmitting to the user terminal performs peer-to-peer communication by directly connecting to the user terminal.

  According to the structure of (53), the provider's terminal which has the same effect as said (10) can be provided.

  (54) In order to store the data indicating the provider and the data relating to the product or service in the database in association with the data, the video data including the portrait of the provider is previously captured by the photographing unit and transmitted. (45) thru | or the provider's terminal of (53) description.

  According to the structure of (54), the provider's terminal which has the same effect as said (11) can be provided.

  (55) The provider according to any one of (45) to (54), comprising means for transmitting and receiving data related to settlement with the server that performs settlement relating to the sale of merchandise or services when the sale of merchandise or services is established. Terminal.

  According to the configuration of (55), it is possible to provide a provider terminal having the same function and effect as the above (12).

(56) A system for providing goods or services by a plurality of terminals connected via a network,
The server connected to the plurality of terminals via the network stores data related to the product or service handled by the product or service provider in association with data indicating the provider in a database,
Based on the operation of the terminal by the user, the terminal of the user receives inquiry result data relating to the product or service from the server, and outputs to the output means of the user terminal;
In response to the selection of data related to one product or service from the inquiry result data output by the user's terminal, selection data indicating the selection, together with data specifying the user, the server Means for sending to
Means for the server to identify the provider by searching the database based on the received selection data;
Means for transmitting data identifying the user received by the server to the identified terminal of the provider;
In response to the fact that the provider's terminal has received the data specifying the user, image data including the portrait of the provider photographed by the photographing means possessed by the provider's terminal is obtained. Means for sending to
A system in which the user terminal outputs the received image data to the output means.

  According to the structure of (56), the system which has the same effect as said (1) can be provided.

(57) The database includes member data in which a user who can receive the product or service is registered as a member.
Means for determining whether or not the member data of the user exists based on the received data specifying the user;
(56) The system according to (56), further comprising: means for transmitting the received data specifying the user to the provider terminal only when the member data of the user exists.

  According to the structure of (57), the system which has the same effect as said (2) can be provided.

  (58) The system according to (56) or (57), wherein the photographed image data is sequentially transmitted to the user terminal and output to the output means.

  According to the structure of (58), the system which has the same effect as said (3) can be provided.

(59) The user terminal has a photographing means;
The system according to any one of (56) to (58), wherein image data photographed by the photographing means is sequentially transmitted to the provider's terminal and output to output means included in the provider's terminal.

  According to the structure of (59), the system which has the same effect as said (4) can be provided.

  (60) The system according to any one of (56) to (59), wherein the image data transmitted by the provider's terminal further includes image data relating to the product or service photographed by the photographing means.

  According to the structure of (60), the system which has the same effect as said (5) can be provided.

(61) The provider's terminal includes voice input means for receiving voice input,
The system according to any one of (56) to (60), wherein the provider's terminal includes means for transmitting voice data input by the voice input means together with the image data.

  According to the structure of (61), the system which has the same effect as said (6) can be provided.

(62) The provider's terminal includes a character input unit that accepts input of characters,
The system according to any one of (56) to (61), wherein the provider terminal includes means for transmitting the character data input by the character input means together with the image data.

  According to the structure of (62), the system which has the same effect as said (7) can be provided.

  (63) The system according to (62), wherein the server or the terminal of the provider includes means for converting the input character data into character data translated into a different language.

  According to the structure of (63), the system which has the same effect as said (8) can be provided.

(64) The user terminal includes a character input unit that receives input of characters,
Means for the terminal of the provider to sequentially transmit the inputted character data to the terminal of the user;
The system according to (62) or (63), wherein the user terminal includes means for sequentially transmitting the character data input by the character input means to the provider terminal.

  According to the structure of (64), the system which has the same effect as said (9) can be provided.

  (65) In the means that the provider terminal transmits to the user terminal, peer-to-peer communication is performed by directly connecting the provider terminal and the user terminal. (56) to (64) The described system.

  According to the structure of (65), the system which has the same effect as said (10) can be provided.

(66) The server receives the video data including the portrait of the provider photographed in advance by the photographing unit by the terminal of the provider, and associates the data with the data indicating the provider and the data regarding the product or service. Stored in the database,
Means for the server to extract video data including a portrait of the provider based on video selection data relating to goods or services received from the user's terminal, and to transmit to the user's terminal;
(56) to (65), wherein the user terminal includes means for receiving the transmitted video data including the portrait of the provider and outputting the received video data to the output means of the user terminal. System.

  According to the structure of (66), the system which has the same effect as said (11) can be provided.

(67) Means for transmitting and receiving data relating to payment with the server when the terminal of the user and the terminal of the provider when the sale of the product or service is established;
The server further includes means for making a settlement relating to the sale of goods or services based on the received data relating to the settlement;
The system according to any one of (56) to (66), wherein the means for performing settlement performs settlement based on amount data indicating the amount of payment for the sale or purchase of the goods or services transmitted from the user.

  According to the structure of (67), the system which has the same effect as said (12) can be provided.

  (68) The system according to (67), wherein the amount data is Japanese yen data.

  According to the structure of (68), the system which has the same effect as said (13) can be provided.

  (69) The system according to any one of (56) to (68), wherein the product or service includes a product having a different quality for each product or each time the service is provided.

  According to the structure of (69), the system which has the same effect as said (14) can be provided.

  (70) The system according to any one of (56) to (69), wherein the service includes provision of consultation by various specialists.

  According to the structure of (70), the system which has the same effect as said (15) can be provided.

  ADVANTAGE OF THE INVENTION According to this invention, the method, server, terminal, and system which can purchase goods or services, ensuring the trust of the provider of goods or services with respect to a user can be provided.

It is a figure which shows the whole structure of the provision system of the goods or service which concerns on an example of embodiment of this invention. It is a figure which shows the provider table memorize | stored in the memory | storage part of the server which concerns on an example of embodiment of this invention. It is a figure which shows the member table memorize | stored in the memory | storage part of the server which concerns on an example of embodiment of this invention. It is a figure which shows the utilization method of the user which concerns on an example of embodiment which can be provided by a prior art. It is a figure which shows the utilization method of the member which concerns on an example of embodiment of this invention. It is a processing flow in the case of receiving provision of goods or services from a member or user terminal according to an example of an embodiment of the present invention. FIG. 7 is a modified example of FIG. 6, and is a processing flow in a case where character data conversion processing is performed by a provider terminal when a user is a person who uses a different language. FIG. 7 is a modified example of FIG. 6, and is a processing flow in a case where character data conversion processing is performed by a server when a user is a person who uses a different language. It is a processing flow in the case of performing the payment process which concerns on an example of embodiment of this invention. It is a figure which shows the hardware constitutions of the server which concerns on an example of embodiment of this invention. It is a figure which shows the hardware constitutions of the terminal which concerns on an example of embodiment of this invention. It is a figure showing the whole child care environment support system composition concerning an example of an embodiment of the present invention. It is a flowchart of the process of the child care environment support system shown in FIG. 1 which concerns on an example of embodiment of this invention. It is a figure which shows the flow of the expert information transmission process which concerns on an example of embodiment of this invention. It is a figure which shows the flow of the expert consultation implementation process which concerns on an example of embodiment of this invention. It is a figure which shows an example of the father and child and mother and child health notebook based on an example of embodiment of this invention. It is a figure which shows an example of the membership card based on an example of embodiment of this invention. It is a figure which shows an example of the information magazine which concerns on an example of embodiment of this invention. It is a figure which shows an example of the sticker which concerns on an example of embodiment of this invention. It is a figure which shows an example of the infant physical growth curve graph which concerns on an example of embodiment of this invention.

  Hereinafter, the best mode for carrying out the present invention will be described with reference to the drawings. This is merely an example, and the technical scope of the present invention is not limited to this.

[System overall configuration]
FIG. 1 is a diagram showing an overall configuration of a product or service providing system 1 (hereinafter also referred to as system 1) according to an example of a preferred embodiment of the present invention.

  A system 1 constituting the present invention includes a server 10, a plurality of terminals 20, and a communication line, and the server 10 is connected to the terminal 20 via a communication line 30. The terminal 20 includes a user terminal 20a that receives a product or service, a provider terminal 20b that provides the product or service, and a member terminal 20c that is used by a member managed by the server 10 among users. The provider terminal 20b is equipped with a camera 22 for photographing the provider in the provider terminal 20b. The camera 22 may be provided in the provider terminal 20b or may be provided separately. Further, although the terminal 20 is described as a personal computer in FIG. 1, the terminal 20 is not limited thereto, and may be a mobile phone having a communication function and a photographing function, a mobile information terminal, or the like. Further, the provider terminal 20b requires the camera 22, but the other terminals 20 may include the camera 22. The communication line 30 indicates the Internet, for example.

  Further, the server 10 plays a role of connecting a product or service provider and a user who is a consumer. The server 10 receives the purchase data transmitted from the user terminal 20a, searches for the provider of the corresponding data, and transmits the provider data to the user terminal 20a. Further, data requesting contact with the provider is received from the user terminal 20a, and the user data is transmitted to the corresponding provider terminal 20b. By playing the role of such bridging, the user terminal 20a and the provider terminal 20b communicate thereafter. With such a mechanism, the provider can provide the desired product or service, and the user can obtain the desired product or service.

  The member who uses the member terminal 20c is a person who actively uses the system 1 and who has registered member data in a member database (hereinafter also referred to as DB). In particular, the member is a person who understands the identity because personal information is registered in the member DB. Therefore, it can be differentiated from other users, and a certain function or later can be provided only to the member terminal 20c.

  The server 10 includes a control unit 11 and a storage unit 17, and the control unit 11 mainly includes a reception unit 12, an extraction unit 13, and a transmission unit 14. In addition, the storage unit 17 includes a provider DB 18 that stores data relating to products or services handled by a provider of products or services, and a member DB 19 that stores data of users registered as members. The server 10 receives various data transmitted from the terminal 20 by the receiving unit 12, searches the extracting unit 13 based on the various data, and transmits the retrieved data by the transmitting unit 14 or other terminals. 20 to send.

[Table structure]
2 and 3 are diagrams illustrating various tables stored in the storage unit 17 of the server 10 according to an example of the preferred embodiment of the present invention. FIG. 2 shows a provider table 18T stored in the provider DB 18.

  The provider table 18T shown in FIG. 2 mainly includes a “provider ID” which is a code uniquely determining a provider, a “product or service name” representing a product or service provided by the provider, and image data related to the product or service. And “video data” and “done flag” indicating whether or not the product or service has been used.

  The “provider ID” is an ID that is uniquely taken when a product or service provider uses the system 1, and may have a DB for inputting personal information of the provider as a DB. In addition, in “product or service name”, a product or service name that the provider wants to provide is entered. Although classification is not performed in FIG. 2, classification may be performed by providing a classification code. The “video data” stores, as data, image data related to the product or service taken by the provider in advance with the camera 22 provided in the provider terminal 20b, and image data of a portrait taken of the provider himself / herself. ing. In FIG. 2, “video data” stores image data itself, but the image data itself is stored in another DB, and link information to the stored DB is stored in “video data”. You may make it do. Furthermore, the “done flag” indicates whether or not the product or service is handled. If the product is handled, “0” is input. If the product has already been purchased and is not handled, “1” is input. To do.

  For example, in the top record shown in FIG. 2, the product or service name that the provider whose provider ID is “a123” wants to provide is “handmade accessory”, and the image data of this “handmade accessory” is “a12301. "AVI" is stored, and the completed flag is "0", indicating that the product is still being sold.

  From another point of view, the provider whose provider ID is “a123” also provided “used clothes (boy 3 years old)” and “used books (manga,“ ○ △ × ”)”. However, “used clothes (boy 3 years old)” has already been purchased, and now it is offering “used books (manga,“ ○ △ × ”)” in addition to “handmade accessories”. .

  In the example of FIG. 2, the video data stores image data created in various formats such as AVI (Audio Video Interleave), mp4, and mov, but is not limited thereto. However, it is desirable that the terminal 20 be in a format that can be viewed with software provided as standard.

  FIG. 3 shows a member table 19T stored in the member DB 19. The member table 19T shown in FIG. 3 is mainly used by a member as a “member ID” which is a code for uniquely determining a user who is a member, and the member's “name” associated with the member ID as its attribute information. “Use language” representing the language is stored.

  The “member ID” is an ID that is uniquely adopted when a person who receives provision of goods or services performs membership registration when using the system 1. In the “name” stored as attribute information, the name of the registered member is registered. Further, in “use language”, a language used for using the system 1 is registered. Although not particularly described in FIG. 3, necessary or arbitrary various information may be registered. For example, by registering the age, information that matches the needs of the member can be transmitted to the member terminal 20c. Also, by registering account information, address, and telephone number, settlement processing and delivery processing at the time of purchase of goods or services can be performed smoothly.

  For example, the top record shown in FIG. 3 indicates that the name of the member who uses the system 1 whose member ID is “X04001” is “Kazuko Maruyama” and whose native language is “Japanese”. Show.

[Example 1]
FIG. 4 is a diagram illustrating a user usage method according to an example of an embodiment that can be provided by the related art. A user refers to a person who intends to purchase goods or services using the system 1 but has not yet been registered as a member. Therefore, the server 10 does not hold any user personal information.

  FIG. 4A shows a state in which the user selects a product or service using the user terminal 20a. On the user terminal 20a used by the user, characters "handmade accessories" that are the product or service name are displayed as link data. This link data is displayed on the screen of the user terminal 20a by communication between the server 10 and the user terminal 20a. On the other hand, data from the user terminal 20a is not transmitted to the provider terminal 20b, and communication with the user terminal 20a is not established. Therefore, no information is displayed on the screen on the provider terminal 20b. When the user clicks the link of “handmade accessories” displayed on the user terminal 20a, the data stored in the storage unit 17 of the server 10 is displayed.

  In the example of (a) of FIG. 4, the provider transmits provision data related to a product or service from the provider terminal 20 b to the server 10 and stores it in the storage unit 17 of the server 10. On the other hand, the user communicates with the server 10 using the user terminal 20a to acquire and purchase data relating to the desired product or service, and the user and the provider exchange online. I don't have to.

  On the other hand, FIG. 4B shows a case where the user and the provider communicate with each other via the communication line 30, and information on the user terminal 20a is transmitted to the provider terminal 20b. It shows the situation. Information transmitted from the user terminal 20a is displayed on the screen of the provider terminal 20b. In this example, since the user's name cannot be specified, an anonymous “guest” is displayed at the place where the name is displayed. Further, it is shown that “handmade accessories”, which are products or services provided by the provider and transmitted to the server 10 in advance and stored, are “handmade accessories”.

  The provider terminal 20b is provided with a microphone 21 and a camera 22. As will be described later, the camera 22 is used for photographing products or services desired to be provided in advance, and does not directly exchange image data with the user. Alternatively, even when directly communicating with the user, it is for photographing the target product from the perspective of the provider, and the provider operates the camera 22 with the headset type microphone 21. (Not shown). Moreover, the microphone 21 is used when answering the inquiry from the user terminal 20a by voice. The microphone 21 and the camera 22 are not limited to the form shown in FIG.

  Moreover, the image of the handmade accessory is displayed on the screen of the user terminal 20a. This displays what the provider previously photographed with the camera 22. The image may be a still image or a moving image. In this example, an image is displayed on the user terminal 20a. However, various information stored in the provider DB 18 may be displayed as character data.

  As described above, in the conventional usage method, the element “face” of the provider does not appear. Therefore, even if the user can purchase the product virtually, the trust of the provider must be relied on other elements such as a company providing the system. Moreover, even if it is a malicious provider, there is a lack of knowledge of it.

[Example 2]
FIG. 5 is a diagram showing a member usage method according to an example of the preferred embodiment of the present invention. A member refers to a person who intends to purchase goods or services using the system 1 and has registered as a member in the server 10. Therefore, the server 10 holds the member's personal information.

  FIG. 5A shows a state in which a member is interacting with a product or service provider using the member terminal 20c. On the member terminal 20c used by the member, the expression of the provider is displayed as an image. On the other hand, data from the user terminal 20a is transmitted to the provider terminal 20b, and member information is displayed. Further, according to an instruction given by the member using the microphone 21, the expression of the provider can be changed and the state can be observed.

  In this way, trust in the other party can be obtained by looking at the facial expression without depending on information such as personal information. Therefore, the member's facial expression is displayed on the screen of the member terminal 20c, so that the member can purchase goods or services with a sense of security. In addition, since the provider is a referral from a member who is a member and has a known identity, a sense of security can be obtained.

  FIG. 5B shows an example in which the member terminal 20 c has a camera 22. The member's facial expression is displayed as an image on the provider terminal 20b. Therefore, the member and the provider can exchange information on the product or service while looking at each other's facial expressions displayed on the member terminal 20c and the provider terminal 20b, respectively. For example, when the provider's facial expression is displayed on the member terminal 20c, the member speaks into the microphone 21 and says "Please show the product better!" Is transmitted, and the provider who has heard the voice can bring the corresponding product closer to the camera 22 and exchange the message to the microphone 21 saying “Can you see it now?”. Through such exchange, it is possible to provide goods or services without inconvenience as if shopping at a store.

  In particular, for providing services such as counseling, it is more effective to have the camera 22 in the member terminal. For example, in the case of counseling regarding illness, when the provider asks what kind of medical condition he / she sees, the counseling member's facial expression, for example, the back of the throat, whether the eyes are congested You can see it, and you can get information that is more suitable for problem solving.

[Processing flow 1]
FIG. 6 shows a processing flow when receiving provision of goods or services from the member terminal 20c or the user terminal 20a according to an example of the preferred embodiment of the present invention. First, the process of the member terminal 20c or the user terminal 20a will be described.

  First, in step S101, the control unit of the member terminal 20c or the user terminal 20a transmits inquiry data to the server 10 in order to receive provision of goods or services.

  In step S102, the control unit of the member terminal 20c or the user terminal 20a receives result data based on the inquiry data transmitted from the server 10 from the member terminal 20c or the user terminal 20a. Thereafter, the control unit of the member terminal 20c or the user terminal 20a moves the process to step S103. In step S103, the control unit of the member terminal 20c or the user terminal 20a displays the inquiry result on the screen. For example, a list of inquiry results may be considered. Thereafter, the control unit of the member terminal 20c or the user terminal 20a moves the process to step S104.

  In step S104, the control unit of the member terminal 20c or the user terminal 20a transmits video selection data to the server 10 in response to selecting video data related to one product or service from the inquiry result.

  In step S <b> 105, the control unit of the member terminal 20 c or the user terminal 20 a receives video data from the server 10. By displaying the received video data on the screen of the member terminal 20c or the user terminal 20a, it is possible to view the portrait of the product or service provider together with information on the product or service. As a result, the user or member can determine whether or not the user or the member is suitable for purchasing the product or service. Thereafter, the control unit of the member terminal 20c or the user terminal 20a moves the process to step S106.

  In step S <b> 106, the control unit of the member terminal 20 c or the user terminal 20 a transmits the data selected by the member or user to the server 10. Here, the selection data transmitted to the server 10 refers to communication with the provider terminal 20b in order to ask a provider a question or the like in order to take action more specifically in order to purchase goods or services. This is selection data for performing.

  Thereafter, in step S107, the control unit of the member terminal 20c receives image data taken by the provider of the selection data transmitted from the provider terminal 20b. Thereafter, the provider terminal 20b and the member terminal 20c are exchanged by P2P (peer-to-peer) communication, and the image data transmitted from the provider terminal 20b is received by the member terminal 20c in real time or at a speed equivalent to this.

  Next, processing of the server 10 and the provider terminal 20b will be described.

  In step S201, the control unit 11 (receiving means 12) of the server 10 receives the inquiry data transmitted from the member terminal 20c or the user terminal 20a. The inquiry data may be a keyword related to a product or service, or may be a category of data that is transmitted from the server 10 to the member terminal 20c or the user terminal 20a in advance. Then, the control part 11 of the server 10 moves a process to step S202. In step S202, the control unit 11 (extraction means 13) of the server 10 extracts the target product or service data from the inquiry data from the provider DB 18, and the control unit 11 (transmission means 14) of the server 10 The product or service data is transmitted to the member terminal 20c or the user terminal 20a. In this case, based on the inquiry data transmitted from the member terminal 20c or the user terminal 20a, the data may be narrowed down to one data, or a plurality of related category data may be transmitted.

  In step S203, the control unit 11 (receiving unit 12) of the server 10 receives video selection data transmitted from the member terminal 20c or the user terminal 20a. Then, the control part 11 of the server 10 moves a process to step S204. In step S204, the control unit 11 (extraction means 13) of the server 10 extracts the target video data from the provider DB 18 from the video selection data, and the control unit 11 (transmission means 14) of the server 10 extracts the extracted video data. Is transmitted to the member terminal 20c or the user terminal 20a. When transmitting video data, for example, it is determined whether or not the user who transmitted the video selection data is a member. If the user is not a member, the video data not including the portrait of the provider is transmitted. Differentiation may be achieved depending on whether or not the member is a member.

  In step S205, the control unit 11 (receiving unit 12) of the server 10 receives the selection data transmitted from the member terminal 20c or the user terminal 20a. Then, the control part 11 of the server 10 moves a process to step S206. In step S206, it is determined whether the received selection data is transmitted from the member terminal 20c. The subsequent processing differs depending on whether or not you are a member. Specifically, the control unit 11 (extraction means 13) of the server 10 determines the data indicating the user included in the selection data by searching the member DB 19. When the received selection data is transmitted from the member terminal 20c (when YES is determined in the process of step S206), the control unit 11 of the server 10 moves the process to step S207. On the other hand, when the received selection data is not transmitted from the member terminal 20c but transmitted from the user terminal 20a (when NO is determined in the process of step S206), the control of the server 10 is performed. The unit 11 ends this process. Specifically, the user terminal 20a may be displayed with a screen indicating that the subsequent processing cannot be performed unless the user is a member, and the member registration may be promoted. Such processing may be performed.

  Step S207 shows processing in the case of data transmitted from the member terminal 20c. In step S207, the control part 11 (extraction means 13) of the server 10 specifies the provider of the goods or service memorize | stored in provider DB18 based on selection data. Thereafter, the control unit 11 (transmission means 14) of the server 10 transmits information on the user and information on the provided item to the provider terminal 20b.

  In step S <b> 301, the control unit of the provider terminal 20 b receives the information about the user and the information on the provided items transmitted from the server 10. Thereafter, the control unit of the provider terminal 20b moves the process to step S302. In step S302, the control unit of the provider terminal 20b transmits the image data captured by the camera 22 to the member terminal 20c. The transmission destination can be specified by the user information transmitted from the server 10. In addition to the facial expression of the provider, the image data includes image data obtained by photographing the corresponding product or service based on the selection data transmitted from the member terminal 20c. Thereafter, the member terminal 20c and the provider terminal 20b perform purchase-related exchanges by P2P (peer-to-peer) communication.

  Currently, communication technology is rapidly developing, and there is also free Internet phone software called Skype that can realize stable calls with high sound quality even on relatively low speed lines using P2P communication technology, and the above functions can be easily realized. Is possible. In FIG. 6, the member terminal 20 c and the provider terminal 20 b are described as performing direct communication, but a mechanism for performing communication via the server 10 may be used.

[Processing flow: Modification 1]
FIG. 7 is a modified example of the first processing flow when receiving provision of goods or services from the member terminal 20c or the user terminal 20a according to an example of the preferred embodiment of the present invention. In this example, when the user is a user, the provider terminal 20b performs character data conversion processing. Step S211 in FIG. 7 shows the next process after the process in step S206 in FIG.

  First, in step S211, the control unit 11 (extracting means 13) of the server 10 specifies a product or service provider stored in the provider DB 18 based on the selection data. Further, the member's language is extracted with reference to the member DB 19. Thereafter, the control unit 11 (transmission means 14) of the server 10 transmits information including data on the language used as information about the user and information on the provided items to the provider terminal 20b.

  In step S <b> 311, the control unit of the provider terminal 20 b receives information about the user and information about the provided item from the server 10. This information may be displayed on the screen of the provider terminal 20b. Thereafter, the control unit of the provider terminal 20b moves the process to step S312. In step S312, the control unit of the provider terminal 20b accepts input of character data. As the character data, for example, information on goods or services can be input. It may be conversation data such as a greeting text like a chat. Thereafter, the control unit of the provider terminal 20b moves the process to step S313.

  In step S313, the control unit of the provider terminal 20b converts the input character data into the same language as the language data included in the information regarding the user received in step S311. Thereafter, the control unit of the provider terminal 20b moves the process to step S314. In step S314, the control unit of the provider terminal 20b transmits the converted character data and image data including the portrait of the provider to the member terminal 20c. By performing such processing, the system 1 can be used to receive goods or services even if the member user is a person who uses any language.

  In step S111, the control unit of the member terminal 20c receives image data and character data transmitted from the provider terminal 20b. The received image data and character data are displayed on the member terminal 20c. Thereafter, the control unit of the member terminal 20c moves the process to step S112.

  In step S112, the control unit of the member terminal 20c accepts input of character data. As the character data, for example, data related to a question regarding a product or service can be input. Thereafter, the control unit of the member terminal 20c moves the process to step S113. In step S113, the control unit of the member terminal 20c transmits the input character data to the provider terminal 20b. This input character data is created in the language used by the member. For example, when the member is an American, the character data is created in English, for example.

  In step S315, the control unit of the provider terminal 20b receives the character data transmitted from the member terminal 20c in step S113. Thereafter, the control unit of the provider terminal 20b moves the process to step S316. In step S316, the control unit of the provider terminal 20b converts the received character data into the language of the provider. Since the language used by the member has already been transmitted as information to the provider terminal 20b, this can be done by using it. Thereafter, the control unit of the provider terminal 20b moves the process to step S317. In step S317, the converted character data is displayed on the screen of the provider terminal 20b. For example, according to the above-described example, the character data created and transmitted in English is converted into, for example, Japanese character data which is the language used by the provider, and the screen of the provider terminal 20b is displayed in Japanese. Is displayed. Thereafter, the control unit of the provider terminal 20b moves the process to step S312, and thereafter, the character data can be exchanged between the provider terminal 20b and the member terminal 20c.

  With this process, even members of different languages between the provider and the provider can communicate with each other by converting the character data with the provider terminal 20b.

[Processing flow: Modification 2]
FIG. 8 is a modification of the second processing flow in the case of receiving provision of goods or services from the member terminal 20c according to an example of the preferred embodiment of the present invention, and the user uses a different language. In this case, an example in which character data conversion processing is performed by the server 10 is shown. Step S221 in FIG. 8 shows processing subsequent to the processing in step S206 in FIG.

  First, in step S221, the control unit 11 (extraction means 13) of the server 10 specifies a product or service provider stored in the provider DB 18 based on the selection data. Thereafter, the control unit 11 (transmission means 14) of the server 10 transmits information on the user and information on the provided item to the provider terminal 20b.

  In step S <b> 321, the control unit of the provider terminal 20 b receives information about the user and information about the provided item from the server 10. This information may be displayed on the screen of the provider terminal 20b. Thereafter, the control unit of the provider terminal 20b moves the process to step S322. In step S322, the control unit of the provider terminal 20b receives input of character data, and transmits the character data and image data including the portrait of the provider to the server 10.

  In step S222, the control unit 11 (reception unit 12) of the server 10 receives the image data and character data transmitted from the provider terminal 20b in the process of step S322. Thereafter, the control unit 11 of the server 10 moves the process to step S223. In step S223, the control unit 11 (extraction means 13) of the server 10 refers to the member DB 19 and converts the character data received from the member's use language into character data of the language used by the member. Then, the control part 11 of the server 10 moves a process to step S224. In step S224, the control unit 11 (transmission unit 14) of the server 10 transmits the received image data and the converted character data to the member terminal 20c.

  In step S121, the control unit of the member terminal 20c receives image data and character data transmitted from the server 10. The received image data is displayed on the screen of the member terminal 20c, and characters converted into the member language are displayed. Thereafter, the control unit of the member terminal 20c moves the process to step S122. In step S122, the control unit of the member terminal 20c accepts input of character data. The character data relates to, for example, a question regarding a product or service. Thereafter, the control unit of the member terminal 20c moves the process to step S123. In step S123, the control unit of the member terminal 20c transmits the input character data to the provider terminal 20b together with the image data including the member portrait. This input character data is created in the language used by the member. Further, the image data is taken by the camera 22 included in the member terminal 20c.

  In step S225, the control unit 11 (reception unit 12) of the server 10 receives the image data and character data transmitted from the member terminal 20c in the process of step S123. Thereafter, the control unit 11 of the server 10 moves the process to step S226. In step S226, the control unit 11 (extraction means 13) of the server 10 refers to the member DB 19, specifies the language of the character data received from the member's language, and converts the character data into the language used by the provider. . Then, the control part 11 of the server 10 moves a process to step S227. In step S227, the control unit 11 (transmission unit 14) of the server 10 transmits the received image data and the converted character data to the member terminal 20c.

  In step S323, the control unit of the provider terminal 20b receives the image data and character data transmitted from the server 10. The received image data is displayed on the screen of the provider terminal 20b, and characters converted into the language of the provider are also displayed. Thereafter, the control unit of the provider terminal 20b moves the process to step S322, and thereafter performs exchange of character data and image data via the server 10 between the provider terminal 20b and the member terminal 20c. Can do.

  Such a modification can provide an auxiliary function that facilitates the exchange between the member and the provider due to the difference in language.

[Processing flow 2]
FIG. 9 shows a processing flow when performing the settlement processing according to an example of the preferred embodiment of the present invention. In the settlement shown in FIG. 9, the member terminal 20c is exchanging with the provider terminal 20b based on, for example, FIG. 6, and it is assumed that a sales negotiation has been established.

  First, in step S151, the control unit of the member terminal 20c transmits purchase data relating to a product or service. This purchase data includes money amount data in addition to information on the product or service to be purchased.

  In step S251, the control unit 11 (reception unit 12) of the server 10 receives purchase data related to a product or service transmitted from the member terminal 20c. Then, the control part 11 of the server 10 moves a process to step S252.

  On the other hand, in step S351, the control unit of the provider terminal 20b transmits sales data related to the product or service. This sales data includes information regarding the products or services to be provided.

  In step S252, the control unit 11 (reception unit 12) of the server 10 receives the sales data regarding the product or service transmitted from the provider terminal 20b. Then, the control part 11 of the server 10 moves a process to step S253. In step S253, the control unit 11 of the server 10 performs a settlement process. Specifically, the purchase data transmitted from the member terminal 20c and the sales data transmitted from the provider terminal 20b are matched, and whether they are related to the same product or service, and whether the amounts match. It is determined whether or not, for example, and if they match, as a settlement process, for example, the amount received from the member terminal 20c is deposited into the provider's account. Thereafter, the control unit 11 of the server 10 moves the process to step S254. In step S254, the control unit 11 of the server 10 (the transmission unit 14) transmits the settlement process result data to the member terminal 20c and the provider terminal 20b.

  In step S152, the control unit of the member terminal 20c receives the settlement process result data transmitted from the server 10. Similarly, in step S352, the control unit of the provider terminal 20b receives the settlement process result data transmitted from the server 10. As a result, settlement is established.

  In this way, using the system 1 for providing products or services, a function to assist the exchange between the member and the provider is provided, and as a result, if the purchase negotiation is established, The system 1 can perform up to the settlement process using the above-mentioned net settlement means. This can be done with peace of mind by building a strong relationship of trust while looking at each other's face, or looking at the face of the provider and the provider getting the member's information. .

  10 and 11 are diagrams showing the hardware configuration of the server 10 and the terminal 20 according to an example of the preferred embodiment of the present invention. First, the hardware configuration of the server 10 will be described with reference to FIG. 10, and only the points different from the server 10 will be described with respect to the hardware configuration of the terminal 20 with reference to FIG.

  The server 10 includes a CPU (Central Processing Unit) 110 (a plurality of CPUs such as the CPU 112 may be added in a multiprocessor configuration), a bus line 105, a communication I / F 140, a main memory 150, a BIOS (a multiprocessor configuration). Basic Input Output System) 160, USB port 190, I / O controller 170, keyboard and mouse 180 and other input means and display device 122.

  A storage unit 17 such as a tape drive 172, a hard disk 174, an optical disk drive 176, or a semiconductor memory 178 can be connected to the I / O controller 170.

  The BIOS 160 stores a boot program executed by the CPU 110 when the server 10 is started up, a program depending on the hardware of the server 10, and the like.

  The hard disk 174 constituting the storage unit 17 stores various programs for the server 10 to function as a server and programs for executing the functions of the present invention, and various databases can be configured as necessary.

  As the optical disk drive 176, for example, a DVD-ROM drive, a CD-ROM drive, a DVD-RAM drive, or a CD-RAM drive can be used. In this case, the optical disk 177 corresponding to each drive is used. A program or data may be read from the optical disk 177 by the optical disk drive 176 and provided to the main memory 150 or the hard disk 174 via the I / O controller 170. Similarly, the tape medium 171 corresponding to the tape drive 172 can be used mainly for backup.

  The program provided to the server 10 is provided by being stored in a recording medium such as the hard disk 174, the optical disk 177, or a memory card. The program may be installed in the server 10 and executed by being read from the recording medium via the I / O controller 170 or downloaded via the communication I / F 140.

  The aforementioned program may be stored in an internal or external storage medium. Here, as a storage medium constituting the storage unit 17, in addition to the hard disk 174, the optical disk 177, or the memory card, a magneto-optical recording medium such as MD, or a tape medium can be used. Further, a storage device such as a hard disk 174 or an optical disk library provided in a server system connected to a dedicated communication line or the Internet may be used as a recording medium, and the program may be provided to the server 10 via the communication line.

  Here, the display device 122 displays a screen for accepting data input to the user, or displays a screen of a calculation processing result by the server 10, and is a cathode ray tube display device (CRT), a liquid crystal display device (LCD). ) And the like.

  Here, the input means accepts input by the user, and may be constituted by a keyboard, a mouse 180, and the like.

  The communication I / F 140 is a network adapter that enables the server 10 to be connected to a terminal via a dedicated network or a public network. The communication I / F 140 may include a modem, a cable modem, and an Ethernet (registered trademark) adapter.

  In the above example, the server 10 has been mainly described. However, the functions described above can also be realized by installing a program in a computer and operating the computer as a server device. Therefore, the functions realized by the server described as an embodiment in the present invention can be realized by executing the above method by the computer, or by introducing the above program to the computer and executing it. It is.

  FIG. 11 is a diagram illustrating a hardware configuration of the terminal 20. The terminal 20 includes a CPU (Central Processing Unit) 110, a bus line 105, a communication I / F 140, a main memory 150, a BIOS (Basic Input Output System) 160, a USB port 190, an I / O controller 170, and a control unit. Input means such as a keyboard and mouse 180, a video camera 120, and a microphone 124 and a display device 122 are provided.

  The video camera 120 is for photographing the provided object provided by the operator of the terminal 20 or the operator of the terminal 20 and transmitting it via the communication I / F 140. The video camera 120 is a Web camera provided mainly in the terminal 20 and can shoot moving images. An external video camera 120 connected via the USB port 190 may be used.

  The microphone 124 captures the voice of the operator of the terminal 20 and transmits it via the communication I / F 140. The microphone 124 is a microphone provided in the terminal 20. Note that an external microphone 124 connected via the USB port 190 may be used.

[Example 3]
FIG. 12 is a block diagram of a child-rearing environment support system according to an embodiment of the present invention, and FIG. 13 is a flowchart of the processing of the system shown in FIG. The system 1 can be used for child care environment support as a more specific embodiment.

  In FIG. 12, a server 10 is a “XXNPO” server by a child-raising NPO (Nonprofit Organization) corporation of the present invention, and is a server or a server group by a computer system, and each means is an application server (not shown). )) Is executed.

  31 is a system 41 of a card company that issues a membership card, a system 43 of a specialized institution such as the police and legal counseling service, a system 40 of support organizations of child care support companies and related NPOs in the prefecture and the nation, an authorized hospital, etc. Security is ensured between the medical system of the local medical institution and the medical / administrative institution in the relevant local government and the transportation system 44 such as a taxi, bus, railway company, etc. by using a VPN (Virtual Private Network) or the like. A dedicated communication line 30 is connected to a member terminal 20c by an unspecified number of users, a system 45 of a partner company of a store such as a baby article or other related company, a system 46 of a tourism company, etc. It is a communication line showing a wide area network. Each system 40 to 46 is appropriately connected with a provider terminal 20b according to the application, and plays a role as a provider.

  11 is a control unit of the server 10 of the NPO corporation “XXNPO”, and if necessary, support company / NPO alliance means 50, expert advice support support means 51, call center business / information service means 52, regional tourism invitation Business development means 53, human resource dispatch / recruitment provision means 54, parenting information magazine issuing means 55, father and mother / child health handbook management means 56, card issuing / management means 57, medical institution / administrative service support means 58, regional company certification / affiliation Each means of the means 59 functions. The control unit 11 includes a Web server, a mail server, and the like that manage communication management of the dedicated communication line 31 and site access of the communication line 30, and communication between the dedicated communication line 31 and the communication line 30 is also performed. To control.

  When the user is recognized as a pregnant woman, the father and mother / child health handbook management means 56 applies for the father / child / child health handbook to the jurisdiction through the server 10 and the system 42 of the administrative body. 16A and 16B, the father and mother and child health handbooks 70a and 70b are issued.

  The membership procedure is performed by accessing the server 10 from a terminal 20 such as a PC (personal computer) held by the user or by mail (courier service), and “XXNPO” and the server 10 accept this, Registration information is stored in the server 10. The enrollment procedure application form follows a predetermined format, and in the case of Web transfer, it is transferred in a form using encryption security such as HTTPS or in an environment such as VPN. Membership is for parents and children who live in the prefecture where the NPO corporation “XXNPO” operates, from pregnancy to pre-school age.

  Member cards 72a and 72b are issued to the member by accessing the system 41 of the affiliated card company by the card issuing / management means 57 and registering necessary information. The membership cards 72a and 72b are mainly a general magnetic card in which simple personal identification information and an expiration date are written as shown in FIGS. 17A and 17B, but the CPU, memory, interface ( It is also possible to make a multi-use IC card including an electronic money function, including a non-contact type such as a radio wave and optical communication). These membership cards 72a and 72b are color-coded by year or age, and can also serve as identification cards. When the member registration is accepted, a member ID, a password, etc. as a “XXNPO” member are sent from “XXNPO” as a registered notification by e-mail or sealed letter from the server 10. All of this member registration information is stored in the member DB 19.

  52 is a call center business / information service means, and an IP (Internet Protocol) (VoIP over Voice over IP) VoIP (Voice over IP) network linked with the server 10 in the “XXNPO” organization. By constructing, an IP phone capable of encrypting communication between terminals, calling with foreign countries, and communication will be introduced. Use VoIP by call center business / information service means 52 to extract product information obtained from the system 45 of partner companies such as local authorized partner companies / shops from the database and automate using voice recognition / speech synthesis etc. Provided by simultaneous notification to members or individual call calls by processing, support organization system 40, medical administration system 42, specialized agency system 43, transportation system 44, tourism company system 46, etc. It also provides notification services such as various information related to affiliated organizations and the contents of administrative services. In addition, broadcast services such as video and radio using IP are also used together. All the information necessary for the member list of the IP telephone registered members and the call center business is stored in the call center DB 18a.

  Reference numeral 51 denotes an expert advice support support means that functions as a consultation service with various specialists such as law counseling by a police station or a lawyer utilizing the system 43 of a specialized institution connected to the server 10 and a call center. Information such as consultation contents of each expert and member is stored in the advice information DB 18d.

  Reference numeral 50 denotes a support company / NPO tie-up means, which forms a business tie-up with each NPO corporation and support organization, develops its activities using the support organization system 40 and the call center connected to the server 10, and provides services to members To enlarge. Information of the NPO corporation that promotes the cooperative relationship in cooperation with child care support companies that become friends all over the country is stored in the support group DB 18c.

  59 is a regional company certification / association means, and the application conditions are reviewed by accessing from the affiliated company system 45 such as a certified partner company that handles child-related products such as local baby goods and affiliated product shops, Affiliated companies with a certain level of company / shop to meet and pay the accreditation membership fee, receive product information reports via the communication line 30, offer discounts on products to members, etc. An important member who supports the promotion of "XXNPO" by introducing through magazines and by providing member information to authorized shops to increase the opportunity to trade with members so that sales promotion can be promoted. It becomes. Information on these authorized partner companies, product information, and the like are stored in the partner company DB 18b.

  58 is a medical institution / administrative service support means that clearly understands the schedule of preventive injections, including health centers, and does not neglect confirmation with members. In emergency situations such as sudden illness, it is a designated medical institution. Services that can be accepted by presenting the membership cards 72a and 72b, and in addition, when using the membership cards 72a and 72b, tie-up with taxi, bus, train, etc. Services such as discounts are provided, and medical expenses can be received by presenting membership cards 72a and 72b at partner medical institutions.

  Information on such partner medical institutions, administrative child-rearing related service information, administrative service items such as preventive injection of members, treatment contents at medical institutions, transportation facilities, and the like are stored in the medical / administrative service DB 18e.

  54 is a temporary staffing / recruiting means that expands work such as returning to the workplace and arranging new workplaces so that parents cannot work due to interruptions due to childbirth or childcare.

  Reference numeral 55 denotes information magazine issuing means for raising children, which issues specialized information magazines 74a and 74b for "XXNPO" members as shown in the cover layouts of FIGS. 18 (a) and 18 (b). The member-participating member-specific information magazines 74a and 74b are scheduled to issue, for example, a monthly issue of an authorized partner company special coverage magazine. As shown in FIG. 18C, the member-specific information magazines 74a and 74b are easy to see by changing the image color of the cover every year in order from the first year of publication. In addition, “XXNPO” stickers 76a and 76b as shown in FIGS. 19 (a) and 19 (b) are also created and used as certified goods for affiliated shops and sold to members. It may be part of the operating expenses.

  53 is a means of developing local tourism business, tie-ups with partner travel agencies, etc. to obtain information via the tourism company system 46, or solicit overseas tourists directly by IP phone, etc. Invite tourists from abroad to generate operating expenses. Even until we get tired, “XXNPO” is an NPO and does not pursue profits, so we collect membership fees from members, but we try to reduce the economic burden of members as actual costs, and free annual membership fees for the first year, etc. Service. In addition, the company aims for smooth operation by using advertising expenses for information magazines, banner advertisements for websites, etc., and extraordinary income such as tourism revenues as well.

  Next, the operation will be described with reference to the flowchart (flow chart) of FIG.

  First, the membership of “XXNPO” as an NPO corporation is solicited through advertisement media such as websites and newspapers / professional information magazines for children and parents from pregnancy to preschool in the prefecture ( Step S1).

  A mother diagnosed as a pregnant woman applies for and receives a father-child / maternal health handbook 70a, 70b as shown in FIGS. 16 (a) and 16 (b) at the administrative office in charge (step S2).

  Currently, the maternal and child health handbook is required to be handed out when pregnancy is found, and is supervised by the Ministry of Health, Labor and Welfare, but the father and child health handbook is issued independently by each local government, and its name is also given. The contents are also different for each municipality. The maternal and child health handbook is issued by the prefectural governor when the pregnancy is reported. When the pregnant woman and infant receive medical checkups or health guidance from doctors, public health nurses, etc. What should be received is stipulated by the Maternal and Child Health Law, which includes the history of the perinatal period of the pregnant woman, the history of the child's birth, vaccination records, dental status, height, weight, blood type It is a notebook that contains important information on health other than diseases such as

  The user can access the “XXNPO” server 10 from the member terminal 20c via the Web from the member terminal 20c based on the contents of the notebook at the same time as receiving the paternity / maternal health notebook 70a, 70b, or by mail or the like by mail. In “XXNPO” which has received the application form of the form, the necessary items are input by the member application procedure accepted by the server 10 (step S3).

  The server 10 issues the membership cards 72a and 72b to the registered members via the card issue / management means 57 by the information communication of necessary items via the credit card or other card company system 41 (step S5).

  These membership cards 72a and 72b are issued for each child and are color-coded by year or age so that they can be easily managed. Member IDs and passwords are given, and membership card IDs and passwords (encrypted and stored). All the registration information of the members including the is stored in the member DB 19 and used for the authentication procedure.

  The membership cards 72a and 72b may be general magnetic cards, but may be in the form of IC cards. In the case of a magnetic card, it is possible to call and authenticate necessary information by accessing the server 10 from a member terminal 20c equipped with a card reader / writer, but in the case of an IC card, a card reader / writer can be used. Individual identification information can be recorded in the membership cards 72a and 72b in preparation for the membership terminal 20c and the like.

  In early pregnancy, it is difficult to distinguish from the outside, but it is easy to cause loss of consciousness due to anemia. In this case as well, seats for transportation such as buses, taxis and trains can be obtained by showing membership cards 72a and 72b. Applying various services such as priority from the server 10 via the transportation system 44 in advance, you can enjoy it by information communication of necessary items, and responding in case of emergency when you fall suddenly while standing in the car And special services such as discounts.

  Furthermore, by applying to the authorized partner company of interest through the system 45 of the partner company from the server 10, it can also be used for payment settlement of merchandise purchases of that company. Good. In addition, by applying to the desired medical institution from the server 10 via the medical institution system 42, various medical examinations of the medical institution can be used. In the case of an IC card, it is recorded on the membership cards 72a and 72b. Diagnosis can also be made based on information such as previous medical history.

  In “XXNPO”, the call center business / information service means 52 in the server 10 introduces an IP telephone system and constructs a VoIP telephone communication network from the viewpoint of reducing the communication cost of the telephone network of members and affiliated organizations ( Step S4).

  As a result, services such as providing various information and inquiries between “XXNPO” and members can be developed closely and smoothly. For example, the server 10 accepts daily child-rearing related product information from an authorized affiliated company through the affiliated company's system 45, stores it in the affiliated company DB 18b, and transmits it as special product information to the member terminal 20c. become. In addition, VoIP can be used to attract tourists domestically and abroad. In addition, “XXNPO” plans IP videophone, network distribution type television, radio broadcast, etc. as other information transmission means.

  In addition, members can use the expert advice support support means 51 of the server 10 for each expert without having to worry about troubles such as the police, lawyers, judicial scriveners, tax accountants, and other consultation desks that cannot be consulted by others. The information can be exchanged through the system 43 of the specialized institution, and the necessary information can be exchanged using the member terminal 20c to be consulted and resolved (step S6).

  Supporting company / NPO tie-up means 50 establishes a partnership with local and national childcare support companies and NPO organizations through necessary information communication via the partner company's system 45 and support organization's system 40. If you are unable to pick up your child or are unable to take care of it, you can use the services of the Family Support Center and receive support. The contents are shared, and a cooperative relationship is entered into, not just a link level tie-up but also content management, and the various service provisions are complemented and developed to expand nationwide (step S7).

  The medical institution / administrative service support means 58 exchanges information through the system 42 of the medical / administrative institution, and according to the paternity / maternal and child health handbooks 70a, 70b, the vaccination, health check schedule, etc. Support services such as confirmation and notification for each member are performed (step S4). This service is a service partially overlapping with the IP phone notification service (step S4) by the call center business / information service means 52.

  The regional company certification / affiliation means 59 performs necessary information communication with local child-rearing / life goods-related companies, shops, etc. via the system 45 of the affiliated company, and obtains information and authorizes the company. Because it becomes the core that supports child-rearing members in the region, to take a step from the prefecture to make it a strong collaborative organization, expand the scope for wide-area child-rearing support companies and shops, and members to obtain this information To make it easier to use partner companies and shops and their services (step S9).

  The certification procedure for these certified companies is to apply for a certified company from the system 45 of the partner company on the company / shop side to the server 10 of “XXNPO”, and to submit the business plan and application received by the server 10 After the examination, if it meets a certain standard, it is certified, and a certificate and XXNPO certified stickers 76a, 76b as shown in FIGS. 19 (a) and 19 (b) are issued. They are used by sticking them to stores and products. In addition, the certified company bears an appropriate amount as a certified membership fee, and shares the responsibility as a member supporter same as “XXNPO” (step S8).

These certified partner companies and shops can expect the following benefits.
(1) Improvement of corporate image.
(2) It becomes possible to plan and propose products targeted at members.
(3) Products can be sold by posting them in information magazines for members and websites on the Web.
(4) The mail order department and the over-the-counter sales department can be expanded for members.
(5) When developing a new product, the product can be examined with the cooperation of a member's questionnaire or the like through “XXNPO”, so that unique and effective product development becomes possible.
(6) Participate in cross-industry exchange meetings between authorized stores to expand their business opportunities.
(7) It is possible to put an advertisement link on the website, blog, etc. of “XXNPO”.
(8) It is easy to find necessary personnel from members through the personnel dispatch / recruit providing means 54 when necessary.
(9) Since information exchanges and alliances with member companies in the prefecture and childcare support nationwide, information on the certified companies and shops can be sent to the whole country.
(10) Since it is involved during child-rearing, members can endure relationships as long-lasting customers.
(11) Information can be transmitted by posting and introducing it in an information magazine issued by “XXNPO”.
(12) When the network distribution type television and radio program production by the call center business / information service means 52 is performed, the advertising effect is enhanced by appearing on it.
(13) Hope that can be overcome even if management is difficult at the moment is guaranteed.
(14) Receive advice from experts.
(15) From the results of the questionnaire analysis of the members, the certified company can develop products and narrow down sales products.

  The staffing / recruitment providing means 54 promotes employment between the member and the local authorized partner company based on the recruitment information collected in the server 10 from the partner system 45 by applying from the member terminal 20c. And improve the past careers of parenting parents so that they can choose work according to their living conditions without interrupting their parenting reasons.

  Furthermore, the call center business / information service means 52 uses the call center business, network distribution type television, radio broadcasting planning, etc. to produce programs introducing member / certified companies (step S10), and to assist in generating operating funds. The business for attracting tourism from outside is developed and operated in partnership with major travel agencies (step S11).

Finally, the paternity / maternal health notebook management means 56 will be described in detail.
First, in order to become a member of “XXX NPO”, the terminal 20 or the like owned by the user is used to access the Web server in the server 10 of “XX NPO” by using a Web browser and display the Web page input screen. Enter the necessary information and register as a member. Members (users) who have completed membership registration can use the terminal 20 (member terminal 20c) as described above to receive various services provided by “XXNPO” and related companies and institutions. .

  When the member is recognized as a pregnant woman, the member accesses the Web server of the server 10 using the member terminal 20c, inputs necessary items for the application procedure of the father and child or maternal and child health handbook, and transmits the information to the server 10. The server 10 that has accepted the application saves the information in the database by the father and mother / child health handbook management means 56 and cooperates with the medical institution / administration service support means 58 to manage the administration through the system 42 of the institution. An application is made to the organization for the delivery of a father and child or maternal and child health handbook, and a mailing arrangement is sent to the member terminal 20c by e-mail. When an application is made by directly going to the administrative window, the information is received from the administrative institution via the administrative institution system 42 and the contents are stored in a database.

  The contents of the paternity or maternal and child health handbook are stored in a database, and the member can refer to the paternity or maternal and child health handbook displayed according to the actual image using the Web browser of the member terminal 20c. As mentioned above, the paternity or maternal and child health handbook is related to health other than illnesses such as the perinatal medical history of the pregnant woman, the past medical history of the child, vaccination records, dental status, height, weight, blood type, etc. There are a lot of information columns, and the member can input the information using the member terminal 20c, transmit it to the server 10, and store it in the member DB 19. The information received and stored from the member terminal is linked to the medical institution / administrative service support means 58 and shared with the member's family medical institution via the medical institution system 42.

  The paternity / maternal and child health handbook management means 56 has a scheduler, and when there is an access related to the paternity or maternal and child health handbook from the member terminal 20c, it is described in the description column of the paternity or maternal and child health handbook stored in the member DB 19. For acquiring schedule management information for specifying the date and time, acquiring necessary items regarding the father and child or maternal and child health handbook based on the acquired schedule management information from the member DB 19 and describing them in the father and child or maternal and child health handbook in cooperation with the Web server A web page is generated and the input screen is transmitted to the member terminal.

  The paternity / maternal and child health handbook management means 56 that has received the input information from the member terminal 20c via the web server processes the input information to generate an image of the paternity or maternal and child health handbook reflecting the information, and The web page is transmitted via the web browser and displayed on the web browser of the member terminal 20c. The information to be processed includes, for example, the standard height / weight range, as shown in FIG. 20, and the range where the neck can sit, turn over, sit alone, stand up, yes, and walk alone. There is a graph display of physical growth curve.

  In this case, it is necessary to generate a graph based on the received information such as height and weight and the past information stored in the database, but a graph is generated each time input information from the member terminal 20c is received. If converted into image data such as GIF (Graphics Interchange Format) or JPEG (Joint Photographic Experts Group), the response to the member terminal 20c becomes slow, resulting in difficulty in operability.

  Therefore, after the input of information from the member terminal 20c is completed, the father and mother / child health handbook management means 56 generates a graph or a figure from data combined with past information including the input information at that time, and converts it into image data. The data is converted and saved in the member DB 19, and when the next access is made from the member terminal 20c, the saved member image data is taken out from the member DB 19 to generate a Web page, which is transmitted to the member terminal 20c and output to the screen. I am doing so. The input information is reflected at the time of the next input or by operating an “input result” (not shown) button or the like.

  The systems (40 to 46) of various organizations and institutions may be realized by combining the hardware of the server 10 described with reference to FIG.

  Next, the expert information transmission process will be described with reference to FIG. First, the server 10 receives membership application data from the user's terminal (step S51).

  Next, the server 10 registers the received membership application data in the member DB 19 (step S52). Here, the server 10 may perform various examinations as to whether or not to allow the user to join based on the membership application data as appropriate. Through this step, the user can receive various services as a registered member.

  Next, the server 10 receives and stores video data related to advice on child-rearing by various specialists and data indicating inquiries to the specialists (step S53). Here, the server 10 may receive these data from various specialists' own systems, or may receive these data from a system of an administrator who operates “XXNPO”.

  Next, in response to a request from the member terminal 20c, the server 10 transmits the stored video data and data indicating an inquiry destination to the member terminal (step S54). In this way, the member can view the video data stored in the server 10 and the data indicating the inquiry destination of the various specialists via the member's terminal.

  As a result, the member can solve the problems related to child-rearing by viewing the advice of the various specialists, and can further inquire directly to the specialists to solve individual issues.

  Next, an expert consultation implementation process will be described with reference to FIG. First, the server 10 receives, from the member terminal 20c, consultation application data for one of various specialists including data indicating the desire for interpretation (step S71). Next, the server 10 stores the received consultation application data so that it can be viewed from the user's terminal (step S72).

Next, in response to receiving data that accepts interpretation from the user's terminal, the server 10 is a member terminal 20c, one terminal of various experts, a user's terminal that accepts interpretation, Are implemented while recording at least a consultation (step S73).
Next, the server 10 stores the data in which the consultation is recorded so as to be viewable from the user's terminal in response to receiving the data permitting the disclosure from the terminal of the consultation party (step S74).

  Next, the server 10 stores the translation data accessible from the user's terminal in response to receiving the translation data from the user's terminal into the other language (step S75). Next, the server 10 stores the character data so as to be accessible from the user's terminal in response to receiving the character data of each country of the content of the consultation from the user's terminal (step S76).

  As mentioned above, although embodiment of this invention was described, this invention is not restricted to embodiment mentioned above. The effects described in the embodiments of the present invention are only the most preferable effects resulting from the present invention, and the effects of the present invention are limited to those described in the embodiments of the present invention. is not.

DESCRIPTION OF SYMBOLS 1 System 10 Server 11 Control part 12 Receiving means 13 Extraction means 14 Transmission means 17 Storage part 18 Provider DB
18a Call Center DB
18b Partner Company DB
18c Support organization DB
18d Advice information DB
18e Medical / Administrative Service DB
19 Member DB
20 Terminal 21 Microphone 22 Camera 30 Communication line (Internet)
31 Dedicated communication line 40 Support organization system 41 Card company system 42 Medical and administrative system 43 Special agency system 44 Transportation system 45 Partner company system 46 Tourism company system 50 Supporting company / NPO alliance means 51 Specialty Home advice support support means 52 Call center business / information service means 53 Regional company certification / affiliation means 54 Temporary staffing / recruitment means 55 Information magazine issuing means 56 Paternity / maternal and child health handbook management means 57 Card issuing / management means 58 Medical institutions / administration Service support means 59 Regional tourism attraction business development means 70a, 70b Parent and child health handbook 72a, 72b Membership cards 74a, 74b Information magazines 76a, 76b Stickers

Claims (1)

A method of providing goods or services by a terminal connected via a network,
The server connected to the terminal via the network is image data including a portrait of the provider and image data related to the product or service, which is previously captured by a photographing device provided in the terminal of the product or service provider. Stores the video data stored as one data and the video data not including the image data including the portrait of the provider but storing the image data relating to the product or service in association with the data indicating the provider. Member data registered as a member who can receive provision of the product or service, and data related to the product or service are stored in the database in association with data indicating the provider of the product or service. And
The terminal of the user receives inquiry result data regarding the product or service from the server based on an operation by the user, and outputs the inquiry result data to the output means of the user terminal;
When the terminal of the user selects video data related to one product or service from the output of the inquiry result data without specifying the user, the video selection data is transmitted to the server. And receiving from the server video data related to the one product or service that does not include image data including the portrait of the provider and stores the image data related to the product or service;
Data for specifying the user in the server when the terminal of the user selects video data related to one product or service from the output of the inquiry result data in a state where the user is specified. And the server determines whether the member data of the user exists based on the received data specifying the user in response to transmitting the video selection data together with the member data of the user. Video data relating to the one product or service, and image data including the portrait of the provider and photographed by a photographing device provided in a terminal of the product or service provider in advance Or receiving from the server video data in which image data relating to services is stored as one data;
The terminal of the user displaying the received video data on a screen of the user terminal;
In response to the terminal of the user receiving a selection of data relating to one of the goods or services from the output of the inquiry result data, the selection data indicating the selection together with the data specifying the user Sending to the server;
The server determining whether the member data of the user exists based on the received data identifying the user; and
In the case where the received selection data is transmitted from a member terminal, the server extracts use language data representing a use language of the member included in the member data, and the received selection data Based on identifying the provider by searching the database;
The server transmitting the data specifying the received user including the language data of the member to the terminal of the specified provider;
In response to receiving input of character data, the provider terminal converts the character data into the language used based on the data in the language used;
The provider terminal performs peer-to-peer communication by directly connecting to the user terminal, and the converted character data, image data including the portrait of the provider, and the one product or service Transmitting image data;
Including methods.

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