JP2012074876A - Communication supporting system and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a communication supporting system in which a user can easily find and contact with other user according to the purpose.SOLUTION: The communication supporting system comprises means for holding and storing the communication history data that was obtained by extracting the key data of a predetermined item from the transmission data transmitted using data transmission means by a user, means for receiving input of interrogation data from the user, means for determining the adaptation of respective users and the interrogation data and the activity of communication between users based on the stored contents, and means for extracting a user according to the adaptation for interrogation data, generating communication support information for supporting contact with the extracted user and outputting that data.

Description

  The present invention relates to a communication support system and program, and can be applied to a system that supports communication between users in an organization such as a company.

  In an organization such as a company, when making contact or consultation related to business contents, communication by telephone or e-mail can be used if the name of the person to be contacted and the contact method are clear. In this case, the terminal for communication has a built-in telephone book, and the user contacts the other party to call by referring to the telephone book.

  In the technology described in Patent Document 1, when the phone number (contact method) of an arbitrary terminal is changed by a mechanism that synchronizes the phone book in the terminal and the phone book database on the network, A technique for notifying other terminals to that effect is described. Thereby, even after the other party's telephone number is changed, the other party can be easily contacted.

  As described above, when the name or the like of the partner to be contacted is clear, it is possible to contact the partner using the technique described in Patent Document 1.

JP 2004-23414 A

  On the other hand, if the information of the person to be contacted is not clear, the person was searched based on information such as acquaintances, documents, and the in-house web system, and the telephone number and e-mail address were searched to contact the person.

  However, there are cases where it is not possible to specify a partner to be contacted with only this information. For example, if you want to contact an expert with a keyword, the keyword corresponding to the document or in-house web system is not explicitly recorded, or the person information related to the keyword is not explicitly recorded. There is. In addition, when trying to confirm the information of a specific person who is not acquainted with someone else, in general, the information could not be obtained unless contact was made with multiple acquaintances based on intuition and experience.

  As described above, there has conventionally been a problem that it is difficult to easily find a partner suitable for contact according to the purpose.

  Therefore, a communication support system and program that allow a user to easily find and contact other users who meet the purpose is desired.

  In the communication support system of the first aspect of the present invention, (1) key data of a predetermined item is extracted from transmission data transmitted to a user identifier of another user by using a data transmission means by a plurality of users. Communication history data holding means for holding communication history data; (2) communication history data storage means for storing and storing communication history data held by the communication history data holding means; and (3) one or more of the user. Inquiry data input means for inputting inquiry data including a keyword, and (4) the degree of fitness between each user and the keyword included in the inquiry data based on the contents stored in the communication history data storage means (5) Activity level calculation for determining the activity level of communication between users from the contents stored in the communication history data storage unit. (6) Using the calculation results of the fitness calculation means and the activity calculation means, users corresponding to the query data are extracted, and the user who has input the query data is extracted. And supporting information output means for generating and outputting communication support information for supporting contact with the extracted user.

  The communication support program according to the second aspect of the present invention provides a computer constituting a communication support system by: (1) From transmission data transmitted by a plurality of users to another user's user identifier using data transmission means; Communication history data holding means for holding communication history data obtained by extracting key data of a predetermined item; (2) communication history data storage means for storing and storing communication history data held by the communication history data holding means; ) Inquiry data input means for allowing the user to input inquiry data including one or more keywords, (4) Based on the contents stored in the communication history data storage means, each user and the above inquiry A fitness calculation means for obtaining a fitness with a keyword included in the data; and (5) stored in the communication history data storage means. Activity level calculation means for determining the activity level of communication between users, and (6) using the calculation results of the fitness level calculation means and the activity level calculation means, To respond to the user who has input the inquiry data and to function as support information output means for generating and outputting communication support information for supporting contact with the extracted user. Features.

  Provided is a communication support system that allows a user to easily find and contact other users who meet the purpose.

It is the block diagram shown about the whole structure of the communication system which concerns on embodiment. It is the block diagram shown about the functional structure of the terminal which concerns on embodiment. It is explanatory drawing shown about the example of the content of the actual condition data output from the terminal which concerns on embodiment. It is explanatory drawing shown about the example of the content of the data accumulate | stored in the actual condition database which concerns on embodiment. It is the sequence diagram which showed operation | movement of the communication assistance system which concerns on embodiment. It is the flowchart shown about the process which calculates the adaptation with respect to the inquiry data for every user in the actual condition data process part which concerns on embodiment. It is the flowchart shown about the calculation process of the communication activity by the actual condition data process part which concerns on embodiment. It is explanatory drawing shown about the content example of the data transmission / reception count table (Table1) used by the process of the actual condition data process part which concerns on embodiment. It is explanatory drawing shown about the example of the content of the activity calculation table (Table2) used by the process of the actual condition data process part which concerns on embodiment. It is explanatory drawing shown about the example of the information which comprises the recommendation data which the actual condition data process part which concerns on embodiment produces | generates. It is an example (1) of the display screen which displayed recommendation data by the recommendation process part which concerns on embodiment. It is an example (2) of the display screen which displayed recommendation data by the recommendation process part which concerns on embodiment. It is an example (1) of the display screen which displayed recommendation data by the recommendation process part which concerns on the modification of embodiment. It is an example (2) of the display screen which displayed recommendation data by the recommendation process part which concerns on the modification of embodiment.

(A) Embodiment of main barrel Hereinafter, an embodiment of a communication support system according to the present invention will be described in detail with reference to the drawings.

(A-1) Configuration of Embodiment FIG. 1 is a configuration diagram of a communication support system 1 according to a first example.

  It is assumed that the communication support system 1 includes a communication server 10, a communication support server 20, and 24 terminals 30-A to 30-Z (the number of terminals 30 to be arranged is not limited). . Each of the devices in the communication support system 1 is connected to the network N and can communicate with each other.

  Next, the communication server 10 will be described.

  The communication server 10 includes a communication providing unit 11 and a presence information management unit 12.

  The communication server 10 may be constructed, for example, by installing the communication service program of the embodiment in an information processing apparatus such as an existing PC or workstation. Even in this case, the functional configuration of the communication server 10 is as shown in FIG. It can be expressed as

  The communication providing unit 11 has a function of providing communication means between users to the users of the terminals 30 -A to 30 -Z. Examples of communication means (media) that the communication providing unit 11 provides to users (terminals 30-A to 30-Z) include, for example, text data communication means (email, chat, instant message, etc.), voice communication means ( Examples include telephones (two-party calls), conference calls, etc., and communication means including video data (video phones, etc.). In other words, the terminals 30-A to 30-Z transmit and receive data related to various media (hereinafter referred to as “communication data”) via the communication server 10 (communication providing unit 11), thereby enabling each user. A communication means is provided to (terminal 30).

  The communication providing unit 11 can be the same as a server that provides communication means for various existing media. In FIG. 1, the communication server 10 is illustrated as a single unit for the sake of simplicity, but a plurality of units (for example, different servers may be used for each type of communication means provided). ).

  The presence information management unit 12 receives presence information relating to the user of the terminal 30 sent from each terminal 30 and grasps the presence information of the user of each terminal 30 based on the received presence information. . Presence information refers to the current state of the user (“online”, “busy”, “meeting”, etc.), the means that can be contacted to the current user, and the ID required for contact It is assumed that the information represents (phone number, mail address, etc.). Here, the presence information managed by the presence information management unit 12 will be described as including the current user status and information on means that can be contacted. The form of presence information received by the presence information management unit 12 and the means for managing presence information can be the same as those for servers that manage existing presence information. An example of a server that manages existing presence information is a server that provides services such as instant messaging and chat on a network, and manages each user's presence information. Some also have means to provide to users.

  In addition, the presence information management unit 12 gives the grasped presence information of each user to the communication support server 20.

  Here, for simplicity of explanation, the identifier of the user (hereinafter referred to as “user ID”) used when transmitting / receiving communication data between the communication server 10 and the terminal 30 is the presence information. In the following description, it is assumed that the same identifier as that used when managing the password is used. In the communication support system 1, the user is different for each terminal 30, and the user IDs of the users of the terminals 30 -A to 30 -Z are assumed to be A to Z, respectively. For example, it is assumed that the user ID of the user of the terminal 30-A is “A” and the user ID of the user of the terminal 30-B is “B”. The communication support system 1 will be described assuming that the user's name (for example, name or handle name) is used as the user ID as it is. Therefore, in the following, for example, a user whose user ID is A is referred to as “Mr. A”, and a user whose user ID is B is referred to as “Mr. B”. Note that different user IDs and different names may be used, but in that case, a configuration for managing the corresponding relationship on the communication support system 1 is required.

  Next, the internal configuration of each terminal 30 will be described. Here, it is assumed that each terminal 30 has the same configuration.

  FIG. 2 is a block diagram showing a functional configuration of each terminal 30.

  The terminal 30 includes a communication application 31, an actual condition analysis unit 32, a security management unit 33, and a recommendation processing unit 34.

  For example, the terminal 30 may be constructed by installing a processing program corresponding to each component shown in FIG. 2 in an information processing apparatus such as an existing PC or a mobile phone terminal. The functional configuration can be shown as in FIG.

  Although not shown in FIG. 2, the terminal 30 includes output means for outputting information to a user such as a display and a speaker, and input means such as a keyboard, a mouse, and a microphone. It is assumed that Here, it is assumed that the terminal 30 is equipped with an input unit and an output unit corresponding to the communication application 31 in each terminal.

  The communication application 31 has a function of an interface that transmits / receives communication data to / from the communication server 10 and provides a user with communication means using one or more types of media. As the communication application 31, for example, software for a mail client, client software for an instant message, client software (soft phone) that provides an IP telephone service, and the like can be applied.

  The actual condition analysis unit 32 holds communication data transmitted from the communication application 31, extracts information serving as a predetermined key from the held communication data, and communicates with other users by the user of the terminal 30. Live data indicating the situation (ie, communication history) is generated. Then, the actual condition analysis unit 32 transmits the generated actual condition data to the communication support server 20.

  FIG. 3 is an explanatory diagram showing an example of the contents of the live data generated by the live data collecting unit 21.

  As shown in FIG. 3, the actual data includes information on items of time, sender ID, receiver ID, media type, and keyword. Note that the media type and time items may be omitted if they are not necessary in the processing of the communication support server 20 and the like described later.

  The item “time” is information indicating the time related to the actual data. For the time item, for example, the time when the live data is generated, the time when the communication data related to the live data is transmitted, or the time stamp of the communication data related to the live data is applied. good. Hereinafter, the information of the item “time” is represented as “T”.

  In the item of “sender ID”, a user ID indicating a sender (sender user) of communication data related to the actual data is input. For example, when the communication data related to the actual condition data is mail, the data of the sender inserted in the data or the data of the mail may be applied as the sender ID. Hereinafter, the information of the item “sender ID” is represented as “S”.

  In the item “Recipient ID”, the user ID of the receiver (destination user) of the communication data related to the actual data is input. If the actual data is transmitted to a plurality of users, all the user IDs of the transmission destination are input in the item “Recipient ID”. In the following, the information of the item “Recipient ID” is expressed as “R-1, R-2, R-3,...”.

  In the “media type” item, information on the media type of communication data related to the actual data is input. For example, an identifier indicating the type (hereinafter referred to as “media identifier”) may be assigned to each medium such as an email or chat, and the media identifier may be input in the item of media type. Hereinafter, the information of the item “media type” is represented as “M”.

  In the “keyword” item, information on a predetermined keyword extracted from the communication data related to the actual data is input. In the following, the information of the item “keyword” is expressed as “K-1, K-2, K-3,...”.

  It is assumed that one or more predetermined keywords are set in advance for the keywords that the actual condition analysis unit 32 tries to extract from the communication data. Each time the liveness analysis unit 32 holds communication data, the liveness analysis unit 32 tries to extract the above-described keyword from the communication data, and inputs only the extracted keyword into the “keyword” item of the liveness data.

  A well-known method can be used for the keyword extraction process from the communication data by the actual condition analysis unit 32. For example, if the media type of the communication data is a telephone call or a conference, the actual condition analysis unit 32 converts voice data into text data, and extracts a keyword by analyzing the text data. If the media type of the communication data is chat or email, the actual condition analysis unit 32 extracts keywords by analyzing the text data. Here, keyword extraction is performed in real time, but it may not necessarily be in real time depending on the applied media.

  The security management unit 33 holds policy data for controlling the generation and / or transmission of the actual data by the actual condition analyzing unit 32.

  Since the confidentiality of the communication content may be required for the operation of the communication support system 1, here, the security management unit 33 is controlled so as not to transmit the actual data related to the communication data including the predetermined keyword. It is assumed that the policy data is held and the actual condition analysis unit 32 operates according to the policy data. Note that the security management unit 33 may be omitted for the terminals 30 that do not require such security management.

  As the policy data stored in the security management unit 33, for example, data defining a keyword or the like for restricting transmission of the live data may be applied. As a specific example of the policy data, a keyword “secret” is defined in order not to transmit live data related to communication data to the personnel department member. Then, the actual condition analysis unit 32 refers to the policy data held by the security management unit 33 and determines whether or not to transmit the actual condition data to the communication support server 20.

  The recommendation processing unit 34 has a function of an interface for assisting when the user of the terminal 30 wants to find and contact a consultant suitable for the purpose from other users.

  The recommendation processing unit 34 receives an input of a keyword suitable for the purpose of the user, using an input unit mounted on the terminal 30 such as a keyboard or voice. And the recommendation process part 34 transmits inquiry data to the communication assistance server 20 based on the keyword which the user input. For example, when a user “looks for a user who consults about a patent search concerning video conference technology”, the inquiry data may be described as “video conference & patent & search”.

  The recommendation processing unit 34 of the terminal 30 transmits inquiry data to the communication support server 20, and based on data returned in response to the inquiry data (hereinafter referred to as "recommendation data"), the user of the terminal 30 A process of outputting information related to the user of the consultation partner suitable for the purpose to the user of the terminal 30 is performed. This process will be described in detail in the operation description to be described later.

  Next, a detailed configuration of the communication support server 20 will be described.

  The communication support server 20 includes an actual condition data collection unit 21, an actual condition database 22, a presence information acquisition unit 23, and an actual condition data processing unit 24.

  For example, the communication support server 20 may be constructed by installing the communication support program of the embodiment in an information processing apparatus such as an existing PC or workstation. Even in this case, the functional configuration of the communication support server 20 is It can be expressed as in FIG.

  The live data collection unit 21 collects live data from each terminal 30 and delivers it to the live database 22.

  The actual condition database 22 is means for accumulating and storing the actual condition data given from the actual condition data collecting unit 21.

  FIG. 4 is an explanatory diagram showing an example of contents stored in the live database 22.

  As shown in FIG. 4, the live situation database 22 stores information on each item of live situation data (see FIG. 3) received from the terminal 30 in association with the entry number. In the following description, each piece of live data (row) stored in the live database 22 is also referred to as an “entry”.

  FIG. 4 shows a state in which entries with entry numbers 1 to n are stored in the live situation database 22.

  For example, in the live database 22, the entry with the entry number 1 is time (T 1), sender ID (S 1), receiver ID (S 1-1, S 1-2,...), Media type (M 1), keyword ( K1-1, K1-2,...) Are registered, and information on each item of the corresponding live data is registered in the same format for entries with entry numbers 2 to n.

  In the live situation database 22, entries older than a predetermined period may be deleted. For example, an entry whose time T is one year or more ago may be deleted.

  The presence information acquisition unit 23 acquires the presence information of each user from the communication server 10 and grasps the presence information of each user. The timing at which the presence information acquisition unit 23 acquires the presence information from the communication server 10 is not limited. For example, it may be a periodic timing or a timing at which presence information of any user is updated. When the presence information acquisition unit 23 acquires presence information from the communication server 10, it may be configured to acquire presence information of all users each time, or a difference from the previously acquired presence information ( Only the user whose presence information is updated may be acquired.

  Further, the presence information acquisition unit 23 itself may not acquire all the user's presence information, but may acquire only the user's presence information that is necessary in the communication support server 20 each time. .

  When the inquiry data is given from the terminal 30, the live data processing unit 24 refers to the live data group (entry group) stored in the live database 22 and selects one or a plurality of users that match the query data. To do. Then, the live data processing unit 24 gives the presence information of the selected user, data including live data (entries) suitable for the query data, etc. as recommended data to the terminal 30 that sent the query data. To do. Details of the processing by the live data processing unit 24 will be described in the description of operations described later.

(A-2) Operation | movement of embodiment Next, operation | movement of the communication assistance system 1 of this embodiment which has the above structures is demonstrated.

  FIG. 5 is a sequence diagram showing the operation of the communication support system 1.

  In the communication support server 20, it is assumed that presence information of each user is grasped by the presence information acquisition unit 23, and that a plurality of entries (actual data) are already stored in the live database 22.

  First, here, in order for a user Z of the terminal 30-Z to find and contact a consultant suitable for the purpose, the keyword corresponding to the purpose is designated as the terminal 30-Z (recommendation processing unit 34). (S101).

  In the recommendation processing unit 34 of the terminal 30-Z, when a keyword is input, inquiry data corresponding to the input keyword is created (S102) and transmitted to the communication support server 20 (S103).

  The process in which the recommendation processing unit 34 generates query data based on the input keyword is not limited. For example, the recommendation processing unit 34 may generate a list of input keywords as query data. In addition, the recommendation processing unit 34 may, for example, represent the input keyword in a format separated by a predetermined symbol (for example, “&” etc.).

  Here, as an example, it is assumed that the recommendation processing unit 34 generates, as query data, all the input keywords separated by the symbol “&”. Specifically, for example, when a user (Mr. Z) of the terminal 30-Z wants to find a consultant from other users for the purpose of patent research related to the video conference technology, the keyword “TV” It is assumed that “conference”, “patent”, and “search” are input. Then, the terminal 30-Z creates inquiry data “video conference & patent & research” in which those keywords are separated by “&”.

  When the inquiry data is given from the terminal 30-Z, the actual data processing unit 24 of the communication support server 20 refers to the actual data group stored in the actual condition database 22, and uses one or a plurality of persons that match the inquiry data. A process of selecting a user (user ID) is performed (S104). Details of the processing in step S104 will be described later.

  Then, the actual data processing unit 24 generates recommendation data corresponding to the user (user ID) selected by the process in step S104 described above (S105), and transmits the recommended data to the terminal 30-Z (S106). To do. Details of the processing in step S105 will be described later.

  Next, when the recommendation data is given, in the terminal 30-Z, the recommendation processing unit 34 outputs information corresponding to the received recommendation data to the user (Mr. Z) (S107). Details of the processing in step S107 will be described later.

[User (user ID) selection process (step S104)]
Next, details of the process of the live data processing unit 24 in step S104 described above will be described.

  When the live data processing unit 24 receives the query data, first, by referring to the live data group in the live database 22, a value obtained by quantifying the degree of fitness with the query data is calculated for each user (user ID). The

  Specifically, the live data processing unit 24 detects, for each user, the live data entry from the live database 22 in which the user is the sender. Then, the live data processing unit 24 counts the number of entries that include a keyword that matches the keyword of the query data among the extracted entries. Then, the live data processing unit 24 indicates that the user is more compatible with the inquiry data as the ratio of the counted number of entries to the number of live data entries for which the user is the sender is higher. Is determined to be high.

  FIG. 6 is a flowchart showing a process for calculating the degree of fitness for the inquiry data for each user in the live data processing unit 24.

  First, it is assumed that inquiry data is input to the live data processing unit 24 (S201).

  Next, the live data processing unit 24 selects the user ID of the user who is the target for calculating the degree of matching with the inquiry data (S202).

  In step S202, the order of user IDs to be selected is not limited, and finally, all users may be selected by loop processing. Note that the user ID (Z) of the user who is the source of the inquiry data may not be selected.

  Next, when a user ID that is a target for calculating the fitness for the inquiry data is selected, the live data processing unit 24 initializes variables i and j used in the subsequent processing (i = 0, j = 0) (S203).

  Next, the live data processing unit 24 selects one entry among the entries stored in the live database 22 that has the selected user ID as the sender (S204).

  Here, the order in which the live data processing unit 24 selects entries is not limited, but ultimately, the user selected and set from the entries accumulated in the live database 22 by loop processing. All entries whose ID is the sender are selected by the live data processing unit 24. In step S204, for example, the live data processing unit 24 may search the entry numbers in ascending order and repeatedly detect entries in which the user ID selected and set is the sender in order. good.

  Next, the live data processing unit 24 checks whether or not any of the query data keywords is included in the entry (S205), and if it is confirmed that the entry is included, increments the variable i. (I = i + 1) (S206), otherwise it is not incremented.

  Next, the live data processing unit 24 increments the variable j (j = j + 1), and whether or not the entry is the last entry in the live database 22 (that is, the user is the sender). It is determined whether or not all entries have been selected (S208). If the live data processing unit 24 determines that the entry is the last entry, the live data processing unit 24 operates from the process of step S209 described later. Otherwise, the live data processing unit 24 operates from the process of step S204 described above to perform the process of the next entry. Do.

  If it is determined in step S208 described above that the entry is the last entry, the live data processing unit 24 calculates the matching degree between the inquiry data and the user with the user ID as i / j (S209). ). Here, j represents the total number of entries in which the user ID is the sender. In addition, i represents the number of entries including any of the keywords of the inquiry data among the entries whose user ID is the sender. Note that i may be used as the degree of matching between the inquiry data and the user of the user ID.

  Then, in step S209 described above, when the fitness for the user of the user ID is calculated, the live data processing unit 24 determines whether the user ID is the last one (that is, all users). It is determined whether or not the fitness has been calculated for the ID (S210). If the user ID is determined to be the last one, the live data processing unit 24 terminates the process for calculating the fitness, and if not, the process returns to step S202 described above, and The degree-of-fit calculation processing related to the user ID is performed.

  As described above, the live data processing unit 24 calculates the fitness with the inquiry data for each user (user ID), and one or a plurality of users (utilization) according to the calculated fitness value. User ID) is selected. In this case, the user (user ID) may be selected, for example, by selecting a user whose fitness level is a predetermined value or higher, or having a higher fitness level (for example, 1st to 10th). A user (user ID) may be selected.

  Here, in the above-described step S104, the subsequent processing will be described on the assumption that 10 persons A to J (user IDs: A to J) have been selected by the live data processing unit 24. In step S104, the following processing is performed for all users (user IDs: A to Y) other than Mr. Z without narrowing down the users (user IDs) according to the degree of fitness. Also good.

[Calculation of communication activity (processing in step S105)]
Next, details of the process of generating recommendation data by the live data processing unit 24 will be described.

  First, in the actual data processing unit 24, communication between the user (user ID: A to J) selected in step S104 described above and the user (user ID: Z) of the inquiry data transmission source. A value obtained by quantifying the activity related to (communication) (hereinafter referred to as “communication activity”) is calculated. Specifically, the liveness data processing unit 24 calculates the communication activity according to the number of communication data transmitted / received between the respective users (user IDs).

  FIG. 7 is a flowchart showing communication activity calculation processing by the live data processing unit 24.

  First, the live data processing unit 24 initializes a data transmission / reception count table (hereinafter referred to as “Table 1”), which is a two-dimensional table (variable of a two-dimensional array) used for calculation of communication activity (reserving a table area or Each value of the table is input 0) (S301).

  FIG. 8 is an explanatory diagram showing an example of the contents of the data transmission / reception count table (Table 1).

  As shown in FIG. 8, in the data transmission / reception count table (Table 1), a count value is input for each combination of a transmission source user ID and a receiver user ID. For example, in the example of FIG. 8, the count value when the user ID of the sender is A and the user ID of the receiver is Z is 2. This indicates that two entries related to the communication data transmitted from Mr. A to Mr. Z are accumulated in the live situation database 22. In FIG. 8, only the count values relating to the user (user ID: Z) of the inquiry data transmission source and the users (user IDs: A to J) selected in step S104 described above are displayed. ing.

  In the following description, each count value in the data transmission / reception count table (Table1) is referred to as “Table1 (sender user ID, recipient user ID)”. For example, the count value when the sender's user ID is A and the receiver's user ID is Z is indicated as “Table 1 (A, Z)”.

  Next, the live data processing unit 24 extracts and selects one entry from the live database 22 (S302). Here, the order in which the live data processing unit 24 extracts entries is not limited, but finally, the user (user ID: A) that is the target of communication activity calculation by loop processing. ˜J, Z) are all selected in the sender ID and receiver ID.

  Next, the value of Table 1 (sender user ID, recipient user ID) is incremented (+1) for all recipient IDs in the entry selected in step S301 (S303). . For example, for a certain entry, when the sender's user ID is “A” and the receiver's user ID is “B, C”, Table 1 (A, B), Table 1 (A, C) These two values are incremented. In step S303, processing is performed only for entries in which the user (user ID: A to J, Z) whose communication activity is to be calculated is included in the sender ID and the receiver ID. And

  Next, the live data processing unit 24 determines whether or not the entry (the entry selected in step S302 above) is the last entry (S304). The live data processing unit 24 operates from the process of step S305 described later, and otherwise operates from the process of step S302 described above.

  In this way, the live data processing unit 24 completes the data transmission / reception count table (Table 1) by the loop processing of steps S302 to S304 described above. Here, it is assumed that the content of the data transmission / reception count table (Table 1) completed by the live data processing unit 24 by the loop processing of steps S302 to S304 described above is the content of FIG.

  When the data transmission / reception count table (Table1) is completed, the live data processing unit 24 performs a loop process from step S305 to be described later to indicate a communication activity level between the users (user IDs). Each value of the activity calculation table (hereinafter referred to as “Table2”), which is a variable of the two-dimensional array, is calculated using the contents of the data transmission / reception count table (Table1).

  FIG. 9 is an explanatory diagram showing an example of the content of the activity calculation table (Table 2).

  As shown in FIG. 9, in the activity calculation table (Table 2), a value of communication activity for each combination of two user IDs is input. For example, in the example of FIG. 9, the value of the communication activity of the combination of the user ID “A” and the user ID “Z” is 0.5. In FIG. 9, only the communication activity levels relating to the user (user ID: Z) who transmitted the inquiry data and the user (user ID: A to J) selected in step S104 described above are displayed. is doing.

  Hereinafter, each value of the activity calculation table (Table2) is referred to as “Table2 (first user ID, second user ID)”. For example, the value of the communication activity of the combination of the user ID “A” and the user ID “Z” is indicated as “Table 2 (A, Z)”. In addition, in each value of the activity calculation table (Table 2), the transmission source and the receiver are not considered (that is, the directivity of the communication data is not considered), so that only one value exists on the table for the same combination. It has become. For example, the value of Table 2 (A, B) exists on the table, but Table 2 (B, A) does not exist on the table.

  Next, the calculation process of each value of the activity calculation table (Table 2) by the live data processing unit 24 will be described.

  The live data processing unit 24 first selects and sets a pair of two user IDs (a first user ID and a second user ID) (S305). In the following, the first user ID selected here is referred to as “ID1”, and the second user ID is referred to as “ID2”. In step S305, it is assumed that the user ID (user ID: A to J, Z) of the user whose communication activity is to be calculated is selected. In step S305, the order of combinations of user IDs to be selected is not limited, and all combinations of values existing in the activity calculation table (Table 2) may be finally selected.

  Next, the live data processing unit 24, according to the following equation (1), sets the communication activity value “of the combination of the selected first user ID (ID1) and second user ID (ID2)”. "Table2 (ID1, ID2)" is calculated and input (S306).

Table2 (ID1, ID2)
= K * {Table1 (ID1, ID2) + Table1 (ID2, ID1)} (1)
In equation (1), k is an arbitrary constant, and here, k = 0.1.

  For example, when the above equation (1) is applied to Table 2 (A, Z), the following equation (2) is calculated.

Table2 (Z, A)
= K * {Table 1 (Z, A) + Table 1 (A, Z)}
= 0.1 * {3 + 2} = 0.5 (2)
Next, the actual data processing unit 24 determines whether or not the combination (the combination of user IDs selected in step S305 described above) is the final combination (that is, the communication activity for all combinations of planned user IDs). It is determined whether or not the degree value has been calculated (S307). When the actual data processing unit 24 determines that the combination is the final combination, it ends the calculation process of each value in the activity calculation table (Table 2). If not, the process in step S305 described above is performed. Returning to FIG. 4, processing for calculating the value of communication activity for the next combination of user IDs is performed.

  As described above, the live data processing unit 24 completes the activity calculation table (Table 2).

  Then, the live data processing unit 24 uses the information on the degree of fitness for the inquiry data for each user and the information on the communication activity between users (activity calculation table (Table 2)) calculated in step S104 described above. And the recommendation data provided with respect to terminal 30-Z of the transmission source of inquiry data are produced | generated.

  FIG. 10 is an explanatory diagram showing an example of information constituting the recommendation data.

  For example, as shown in FIG. 10, information including the degree of matching with the inquiry data for each user selected in step S104 described above and the information of the activity calculation table (Table2) created in step S105 described above is recommended. It may be included in the data. Further, the recommendation data may include live data including the keyword of the inquiry data for each user selected in step S104 described above.

  Here, the recommended data generated by the live data processing unit 24 includes live data including information in the format shown in FIG. 10, the keyword of query data for each user selected in step S104, and the above step S104. It is assumed that the presence information of each user selected in is included. Note that the recommendation data generated by the live data processing unit 24 only needs to be necessary for output processing at the terminal 30 in step S107 described later. For example, the live data processing unit 24 may not include live data or presence information in the recommended data depending on the output format of the terminal 30.

[Recommendation Data Output Processing (Step S107)]
Next, a process in which the terminal 30-Z that has received the recommendation data outputs the recommendation data to the user (Mr. Z) of the terminal 30-Z will be described.

  11 and 12 are explanatory diagrams showing examples of the output format (output screen) of the recommendation data shown in FIG.

  Various presentation formats can be applied as a method of presenting recommendation data to the user in the recommendation processing unit 34 of the terminal 30. Here, examples of FIGS. 11 and 12 are given.

  FIG. 11 shows a first example of an output screen when outputting recommendation data to a display device such as a display of the terminal 30-Z. In FIG. 11, a circular icon I1Z (marked with “I”) indicating the user Z of the terminal 30-Z is arranged in the center of the screen, and other uses that can be consulted in the vicinity thereof. Icons I1A to I1J indicating persons (Ms. A to J) are arranged. That is, the icons I1A to I1J are icons indicating the users associated with the user IDs “A” to “J”, respectively. In FIG. 11, the larger the degree of matching with the inquiry data in the recommendation data, the larger the circle indicating the icon is displayed. The high degree of conformity to the inquiry data indicates that the user Z who is the user of the terminal 30-Z is familiar with information and the like. Therefore, Mr. Z can visually understand that his / her purpose can be achieved by viewing the screen of FIG. 11 and contacting a user whose icon is displayed larger.

  In FIG. 11, a line (link) connecting icons indicates the communication activity level between users related to the icon. The greater the communication activity level (that is, the deeper the exchange), the thicker the line. It is. Further, in the recommendation data, a line is not particularly connected between the icons related to the users whose communication activity value is 0 (no link is established). Therefore, Mr. Z who is a user of the terminal 30-Z looks at the screen of FIG. 11, and even if the user who wants to contact is not a user who has his / her direct exchange, It is possible to visually confirm the route to contact through.

  For example, in the example of FIG. 11, since the icons I1C and I1F are displayed large, Mr. C and Mr. F indicate that they are familiar with the contents of the consultation. Further, since the icon I1Z (I) and the icon I1C are connected by a line, it indicates that Mr. Z (I) and Mr. C have an exchange. On the other hand, the icon I1Z (I) and the icon I1F are not connected by a direct line, but can be reached via the icon I1A. Therefore, Mr. Z shows that there is an exchange with Mr. C and no exchange with Mr. F, but he can contact through Mr. A.

  In addition, FIG. 11 shows that it is difficult for a user related to an icon whose circle is displayed with a dotted line to make a current contact based on presence information (for example, “busy”). For example, in FIG. 11, since the icon I1F related to Mr. E is displayed with a dotted line, it indicates that contact cannot be made at present. In addition, the display method of the icon when it cannot contact may be other methods, such as changing a color or displaying hatching.

  In FIG. 11, as described above, by performing a process of connecting (linking) each icon with a line according to the communication activity level of each user, as a result, the user of the terminal 30 -Z is obtained. This indicates that a tree structure having an icon I1Z (I) indicating Mr. Z as a vertex node can be configured and displayed.

  Furthermore, in the output screen of FIG. 11, Mr. Z who is a user of the terminal 30-Z performs a predetermined operation (for example, clicking the icon with a mouse, a touch panel, etc.) on the icon related to the user who wants to contact In conjunction with this, the details of the live data (limited to live data including the query data keyword) in which the user associated with the icon is the receiver or sender are listed and output (for example, as described above) The same format as in FIG. In this case, if the actual data to be displayed is included in the recommendation data received by the recommendation processing unit 34 of the terminal 30-Z, the actual data may be taken out from the recommendation data and displayed, or included in the recommendation data. If not, the communication support server 20 may be inquired and held whenever necessary.

  Furthermore, on the output screen of FIG. 11, Mr. Z who is the user of the terminal 30 -Z clicks on the icon related to the user who wants to contact with a predetermined operation (for example, mouse or touch panel). Etc.), contact request data for requesting contact with the user related to the icon may be notified from the recommendation processing unit 34 to the communication application 31. In this contact request data, the media used for contacting the user is selected from media that can be contacted at present based on the presence information of the user. If the presence information of the user is included in the recommendation data notified from the communication support server 20, the recommendation processing unit 34 may specify the medium in the contact request data using the presence information. . Even when the recommendation data does not include presence information, the recommendation processing unit 34 may confirm presence information related to the user from the communication server 10 or the communication support server 20. Then, the communication application 31 that has received the notification of the contact request data starts contact with the user according to the notification (for example, starts a chat or a voice call or opens an email editing screen). . Thereby, Mr. Z who is a user of the terminal 30-Z can easily contact a user who wants to consult in order to achieve his / her purpose.

  FIG. 12 illustrates a second example of an output screen when outputting recommendation data to a display device such as a display of the terminal 30-Z.

  In FIG. 12, icons I2A to I2J indicating other users who can consult (Ms. A to J) are arranged. In FIG. 12, it is assumed that the icons I2A to I2J are configured by user face images related to the respective icons.

  Further, FIG. 12 shows that it is difficult for the user related to the hatched icon to make a current contact based on the presence information. For example, in FIG. 12, the icon I2F related to Mr. E is hatched and thus cannot be contacted at present.

  Furthermore, in FIG. 12, an icon indicating a user who needs to go through is attached to an icon relating to a user who cannot directly contact Mr. Z who is a user of the terminal 30-Z. For example, in FIG. 12, the icon I2F related to Mr. F is marked with “A via”, indicating that Mr. Z cannot be contacted directly but can be contacted via Mr. A. ing. As in the case of FIG. 11, this display logically constructs a tree structure with Mr. Z who is the user of the terminal 30 -Z as a vertex node according to the communication activity level of each user. This can be realized by processing for obtaining a user who cannot contact Z directly from the constructed tree structure and a user (route) through which the user reaches (contacts) the user.

  Furthermore, in FIG. 12, the size of the icon indicating each user is assumed to be a size corresponding to the recommended degree of the user related to the icon. Here, the recommended degree is, for example, the degree of conformity to the query data, the number of users (hops) that are routed before contacting the user, and the users that are routed before contacting the user It may be calculated in consideration of factors such as the magnitude of the communication activity level. With regard to “the degree of communication activity with the user who is in contact before contacting the user”, for example, the total value of each communication activity of the route through which the user is reached A value divided by the number of hops until the person is contacted may be applied.

  For example, even if the number of users (number of hops) that pass through before contacting the user is small, there is a possibility that contact cannot be easily made when following a route with low communication activity (ie, weak connection). There is. On the other hand, even if there are a large number of users (hops) through which the user is contacted, there is a possibility that contact can be easily made when following a route with high communication activity (ie, strong connection). There is. For this reason, it is possible to provide more useful information for the user by obtaining the recommendation degree in consideration of the above-described plurality of factors and reflecting the recommendation degree on the size of the icon.

  Note that when obtaining the above-mentioned recommendation degree, all the above-described three elements may be used, or only a part may be used, or other elements may be combined. Moreover, the above-mentioned recommendation degree is not limited to the above-mentioned example, You may make it set a calculation method according to actual operation | use.

  Further, in the display screen of FIG. 12, as in the display screen of FIG. 11 described above, when Mr. Z who is a user of the terminal 30-Z performs a predetermined operation on the icon related to the user who wants to contact, In conjunction with this, it is also possible to display and output details of live data in which the user associated with the icon is the receiver or sender. Furthermore, on the display screen of FIG. 12, by the operation of Mr. Z who is a user of the terminal 30-Z, the icons of the users displayed on the screen are rearranged based on the degree of matching with the inquiry data, The icons of the plurality of users may be rearranged and displayed based on the communication activity level.

(A-3) Effects of Embodiment According to this embodiment, the following effects can be achieved.

  In this embodiment, actual data is extracted from communication data at the terminal 30 and collected and accumulated by the communication support server 20. The communication support server 20 can quantitatively grasp the strength of connection between arbitrary users (communication activity level) and the degree of compatibility between an arbitrary user and an arbitrary keyword (inquiry data). In addition, when the user inputs inquiry data including a keyword suitable for the purpose to the terminal 30, the communication support server 20 can list users strongly related to the inquiry data. It is possible to recommend (recommend) one or more users according to the purpose by a visual expression method according to the strength of relevance.

  Thereby, in the communication support system 1, the user can easily find a partner who meets the purpose and contact them.

  Furthermore, in this embodiment, as an option for contacting the user according to the purpose, contact through a mediator can be recommended (recommended). It is possible to easily recommend (recommend) the route of the contact through the network.

(B) Other Embodiments The present invention is not limited to the above-described embodiments, and may include modified embodiments as exemplified below.

(B-1) In the process of the recommendation data output process (step S107) in the above embodiment, Mr. Z who is a user of the terminal 30-Z makes contact with a specific user who is not directly acquainted with someone. If you want to mediate, you may be able to present data that supports the contact to Mr. Z.

  For example, it is assumed that Mr. Z wants to contact Mr. F who has no direct knowledge when the screen shown in FIG. 11 is displayed by the recommendation processing unit 34 of the terminal 30-Z. At this time, when Mr. Z performs a predetermined operation (for example, a predetermined operation using a mouse, a keyboard, etc.) on the icon I1F related to Mr. F, the recommendation processing unit 34 falls under “mediation to Mr. F”. The inquiry data to be transmitted is transmitted to the communication support server 20.

  Then, the live data processing unit 24 of the communication support server 20 calculates the communication activity value between the users (Mr. A to Z) (calculated for all users using the process of the flowchart of FIG. 7 described above). Value), a tree structure based on the communication activity centered on Mr. Z who is a user of the terminal 30-Z is logically constructed. Then, the actual data processing unit 24 selects one or more users who can mediate between Mr. Z (I) and Mr. F based on the tree structure. Here, it is assumed that Mr. R, Mr. A, and Mr. B are selected as users who can mediate between Mr. Z (I) and Mr. F. Then, the live data processing unit 24 sends the data including the presence information of the selected user and live data of past communication with Mr. F to the terminal 30-Z as recommended data. Then, the recommendation processing unit 34 of the terminal 30-Z displays a screen as shown in FIG. 13 based on the received recommendation data.

  In FIG. 13, icons I3Z, I3F, I3R, I3A, and I3B indicating Mr. Z (I), Mr. F, Mr. R, Mr. A, and Mr. B are displayed in the same format as in FIG. From Fig. 13, A, B, and R can mediate, and among them, Mr. A has high activity of past communication between both Mr. Z (I) and Mr. F. It is displayed visually.

(B-2) The communication support system of the above embodiment may be used for a purpose of visually displaying whether or not communication between users related to an arbitrary keyword is being actively implemented. good.

  In this case, for example, for the inquiry data corresponding to “communication activity level of project YYY”, the communication support server 20 first selects a plurality of persons having a high matching degree with “project YYY”. More specifically, the liveness data processing unit 24 of the communication support server 20 calculates the suitability of each user for the keyword “project YYY” by the same process as the flowchart of FIG. A plurality of users (for example, top 10 users) are selected.

  Then, the liveness data processing unit 24 calculates the communication activity level between the selected users by the same process as the flowchart of FIG. 7 described above, and recommend data including live data of past communications of these users is obtained. Generated.

  Then, the generated recommendation data is transmitted to the inquiry source terminal 30 by the actual data processing unit 24.

  Then, in the recommendation processing unit 34 that has received the recommendation data, a line (link) between the icon indicating each user specified in the recommendation data and the icon indicating the communication activity level in the same format as in FIG. 11 described above. ) Is displayed as shown in FIG.

  The user who sees the display screen of FIG. 14 can visually confirm that communication is active centering on Mr. K related to the icon I4K, that there is a user whose communication is not so active, and the like. As described above, since the human relationship in communication of an arbitrary user can be grasped based on the data stored in the communication support server 20, for example, as described above, the activity of communication between persons engaged in a specific business It is possible to grasp the conversion status.

(B-3) In the above embodiment, the actual condition analysis unit 32 and the security management unit 33 are arranged on the terminal 30 side, but the same processing may be performed on the communication server 10 side.

  Further, a part of the processing by the recommendation processing unit 34 may be performed on the communication support server 20 side. For example, the communication support server 20 may perform generation of a screen to be displayed on the terminal 30 and the recommendation processing unit 34 may simply display the screen. That is, the terminal 30 may be used only as an input / output interface for the user.

  DESCRIPTION OF SYMBOLS 1 ... Communication support system, 10 ... Communication server, 11 ... Communication provision part, 12 ... Presence information management part, 20 ... Communication support server, 21 ... Actual condition data collection part, 22 ... Actual condition database, 23 ... Presence information acquisition part, 24 ... Live data processing unit, 30, 30-A to 30-Z ... Terminal, 31 ... Communication application, 32 ... Live status analysis unit, 33 ... Security management unit, 34 ... Recommendation processing unit.

Claims (8)

Communication history data holding means for holding communication history data obtained by extracting key data of a predetermined item from transmission data transmitted by a plurality of users to the user identifiers of other users using the data transmission means;
Communication history data storage means for storing and storing communication history data held by the communication history data holding means;
Inquiry data input means for allowing a user to input inquiry data including one or more keywords,
On the basis of the contents accumulated in the communication history data accumulation means, a fitness calculation means for obtaining a fitness between each user and a keyword included in the inquiry data;
Activity content calculating means for determining the activity of communication between users from the contents stored in the communication history data storage means,
Using the calculation results of the fitness level calculation means and the activity level calculation means, a user corresponding to the fitness level for the inquiry data is extracted, and the extracted user is input to the user who has input the inquiry data. A communication support system comprising: support information output means for generating and outputting communication support information for supporting contact with a user.   Each of the communication history data held by the communication history data holding means includes the transmission data among the transmission source user identifier, the destination user identifier, and the keyword of a predetermined item of the transmission data related to the communication history data. The communication support system according to claim 1, further comprising keyword information included in the information.   The fitness calculation means includes a communication history data group stored in the communication history data storage means, for each user, a communication in which the user is a transmission source and includes a keyword related to the inquiry data. 3. The communication support system according to claim 2, wherein the number of history data is counted, and the degree of conformity with the query data for use is calculated using the counted number.   The activity calculation means counts the number of transmissions of transmission data for each combination of users from the communication history data stored in the communication history data storage means, and uses the counted number of transmissions to combine the users. The communication support system according to claim 2 or 3, wherein the activity of each communication is calculated.   5. The communication support information presenting means, when outputting the communication support information, outputs the degree of conformity with the inquiry data of each user in a form that can be visually identified. The communication support system according to any one of the above.   6. The communication support information presenting means, when outputting the communication support information, outputs the activity of communication between each user in a form that can be visually identified. The communication support system described in Crab.   Communication data acquisition prohibiting means for prohibiting the storage of communication history data by the communication history data holding means or the storage of communication history data by the communication history data storage means for transmission data including a predetermined prohibited keyword is further provided. The communication support system according to any one of claims 1 to 6. The computers that make up the communication support system,
Communication history data holding means for holding communication history data obtained by extracting key data of a predetermined item from transmission data transmitted by a plurality of users to the user identifiers of other users using the data transmission means;
Communication history data storage means for storing and storing communication history data held by the communication history data holding means;
Inquiry data input means for allowing a user to input inquiry data including one or more keywords,
On the basis of the contents accumulated in the communication history data accumulation means, a fitness calculation means for obtaining a fitness between each user and a keyword included in the inquiry data;
Activity content calculating means for determining the activity of communication between users from the contents stored in the communication history data storage means,
Using the calculation results of the fitness level calculation means and the activity level calculation means, a user corresponding to the fitness level for the inquiry data is extracted, and the extracted user is input to the user who has input the inquiry data. A communication support program that functions as support information output means for generating and outputting communication support information for supporting contact with a user.

Images