JP2010266978A - Management device - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To manage security and schedule in delivery management. <P>SOLUTION: A control part receives deliverer identification information from a first terminal, and retrieves deliverer information corresponding to the deliverer identification information from a database to transmit the retrieved deliverer information through an interface to a second terminal. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to a technique for notifying status information in a home delivery service.

  In the delivery service, there is a demand for identification of a delivery person from the viewpoint of security. For example, there is a technique for receiving and confirming biometric information from a delivery company center. For example, as described in Patent Document 1, there is a technique in which a courier company sends, in advance, e-mail or the like to facial delivery information that can be specified by a courier to a courier. Here, the delivery mail, delivery person's face, voice, delivery contents, delivery date, etc. are confirmed in advance by video mail attached to the sent e-mail. At the delivery destination, the scheduled delivery time of the delivery day is assumed to be at home, and when the delivery person visits, the face and voice of the delivery person, the contents of delivery, etc. are confirmed from the door phone with monitor or the peephole of the door.

JP2005-173678

  In the above prior art, it is assumed that a door phone is possessed as a security measure. Moreover, since the delivery progress status is not managed, it was not possible to notify even if a delivery time delay occurred.

  In addition, the situation and reschedule result cannot be notified when delivery is delayed, and there is a problem from the viewpoint of security and schedule management.

  As an example, the management device according to the present invention stores a first database that stores customer identification information and delivery destination information in association with each other, a second database that stores delivery identification information and delivery information in association with each other, and A management apparatus comprising a control unit for controlling one database and the second database, and an interface for communication between the first terminal and the second terminal and the control unit, wherein the control unit is configured to transmit the first terminal. The delivery information is received from the second database, the delivery information corresponding to the delivery information is retrieved from the second database, and the retrieved delivery information is transmitted to the second terminal via the interface. To do.

  An easy and economical system can be constructed for pre-delivery notice / authentication.

  In the confirmation confirmation of the delivery person, when the biometric information (any one of face, voice print, iris, fingerprint) is added to the registration information (ID, password), the delivery person authentication result and the face photo, delivery reservation NO When notifications are linked from the center side, spoofing can be prevented and reliability can be improved, and a sense of security can be provided to delivery destination customers.

  In addition, when a delivery delay occurs, notification of the delivery delay and notification of reschedule results can reduce the response to inquiries from the delivery destination customer and increase reliability and provide a sense of security to the delivery destination customer. be able to.

System Configuration Main processing flow Delivery person authentication process flow Delivery person arrival notification processing flow Delivery completion process flow Delivery arrival delay notification processing flow) Delivery person information data structure Delivery information structure Delivery schedule information data structure

  Examples of the present invention will be described below.

  In the present embodiment, as an outline, a terminal (for example, a mobile phone) is used for confirmation of delivery person authentication. The delivery person registration information (ID, password) and biometric information (at least one of face, voiceprint, iris, fingerprint) are held at the courier center, and the authentication information is confirmed by inputting the delivery person registration information and biometric information from the terminal. I do. After confirming the delivery person's authentication, the delivery service center notifies the delivery destination customer terminal of the authentication result and the delivery person's biometric information (face photo, etc.).

  Upon delivery, the deliveryman terminal connects to the delivery company center and reports completion to determine whether there is a delivery delay, and notifies the rescheduling result from the delivery company center to the delivery destination customer terminal. Rescheduling is performed based on the estimated delay time.

  Further, the time required for each operation may be reviewed based on the completion report history by the delivery member and fed back to the delivery schedule formulation system.

  FIG. 1 is a system configuration diagram, in which a communication terminal 113 owned by a delivery person 112, an end communication terminal 115 owned by a delivery destination customer 114, and a delivery company center (a server functioning as a management device) 101 are connected to a network 111. Take the configuration.

  In this embodiment, the communication terminals of the delivery person 112 and the delivery destination customer 114 are the mobile phones 113 and 115, respectively.

  The delivery company center 101 includes a functional module (control unit) 102 for realizing the present system, a database 107, and an interface 100 for transmitting and receiving information outside the center. The function module module 102 includes a delivery person authentication function module 103, a delivery person authentication result notification function module 104, a delivery completion function module 105, and a delivery delay notification function module 106. The database 107 includes a delivery person information database 108, delivery There is a destination information database 109 and a delivery schedule information database 110.

  Next, the main flow will be described with reference to FIG. 2 and the detailed flow will be described with reference to FIGS.

  FIG. 2 shows the main flow. When the delivery person (terminal) 112 arrives at the delivery destination 201, the delivery person (terminal) 112 connects to the delivery company center 101 and performs delivery person authentication 202. As a result, if approval is obtained, a delivery member arrival notice 203 is made and a delivery destination visit 204 is made. The delivery destination customer (terminal) 114 displays a delivery person photograph sent together with the delivery person arrival notice 203 on the terminal 205. If the deliveryman confirmation 206 is obtained in comparison with the deliveryman photograph, the product reception 207 is performed. Thereafter, the delivery company center 101 and the delivery person (terminal) 112 perform the delivery completion 208, and if the delivery schedule is delayed, the delivery arrival delay notification 209 is issued.

  Next, the flow of deliveryman authentication 202 will be described with reference to FIG. The delivery person 112 accesses the login website for delivery person (input part of the delivery person ID and password 302 which is authentication information) via the terminal 113 and performs the connection process 301. The home delivery center 101 performs a login authentication confirmation 303 based on the delivery person ID and the password 302, and transmits a login authentication result 304 to the terminal 113. If approval is obtained as a result of the login authentication, the delivery person 112 selects the delivery person authentication screen 305 from the delivery person menu screen of the delivery person website via the terminal 113, and the delivery person authentication screen is displayed ( * 1: Describe what the authentication screen is used for) Thereafter, when the delivery person 112 transmits 306 the biometric information, the delivery person center 101 searches the biometric information associated with the delivery person ID stored in the delivery person information database 108 based on the delivery person ID. The biometric information (face, voice print, etc.) 307 of the delivery person is collated in the biometric authentication confirmation 308 in light of the retrieved information and the transmitted information, and the biometric approval result 309 is obtained as the terminal 113 of the delivery person 112. Send to. If approval is obtained as a result of the biometric authentication, a delivery destination information input screen is displayed on the terminal 113, and when the delivery person 112 transmits 310 delivery destination information via the terminal 113, delivery destination information is obtained in the delivery destination confirmation 312. (Delivery NO etc.) 311 is confirmed, and a delivery destination confirmation result 313 is transmitted to the terminal 113.

  Next, the flow of the delivery person arrival notification 203 will be described with reference to FIG. When the delivery person authentication 202 is approved, the delivery person arrival notice transmission 401 is performed from the delivery company center 101 to the terminal 115 of the delivery destination customer 114. The terminal 115 of the delivery destination customer 114 receives the delivery person arrival notification, delivery person identification information (photograph), and delivery ID as one of the delivery status information. Thereafter, a delivery member arrival notification completion notice 403 is sent to the terminal 113 of the delivery person 112, and the delivery person 112 confirms that the delivery destination customer 114 has been notified.

  Next, the flow of delivery completion 207 will be described with reference to FIG. The delivery person 112 accesses the delivery person login Web via the terminal 113 and performs the connection process 501. The home delivery center 101 side performs login authentication confirmation 503 based on the delivery person ID and the password 502 as delivery person identification information, and transmits the login authentication result 504 to the terminal 113. If approval is obtained as a result of the login authentication, the delivery person 112 selects the delivery completion screen 505 from the delivery person menu screen via the terminal 113, and the delivery completion screen is displayed on the terminal 113. When the delivery NO 507 is input and the delivery completion as one of the delivery status information is transmitted 506, the delivery completion date and time is updated 508 on the delivery agent center 101 side, and the delivery completion reception result is transmitted 509.

  Next, the flow of the delivery arrival delay notification 208 will be described with reference to FIG. After the delivery completion 207 is processed, the delivery company center 101 performs a delivery schedule delay confirmation 601 (determining whether there is a delay) in light of the delivery status information in the delivery schedule information database 110. As a result, when the scheduled time zone is delayed, a delivery member arrival delay notification 602 is sent to the terminal 115 of the delivery destination customer 114, and a delivery member arrival delay notification completion notification 604 is sent to the delivery schedule update 603 and the delivery member 112. Do.

  Next, the delivery member information database 108, the delivery destination information database 109, and the delivery schedule information database 110 of the database 107 will be described.

  The delivery person information database 108 will be described with reference to FIG. When connecting 301 from the delivery person login Web, ID 704 and PW 705 as login information 701 used for login authentication, address 706, telephone number 707, delivery person arrival notification completion notification 403, etc. as basic information 702 are used. The address 708 is stored. In addition, biometric information 703 used in biometric confirmation 308 for collating biometric information from a delivery person with the transmission 306 includes a face photograph 709, a voiceprint 710, an iris 711, and a fingerprint 712. The biological information may be provided with all or part of the biological information.

  The delivery destination information 109 database will be described with reference to FIG. An ID 801 as identification information of the delivery destination customer 114 and basic information 802 include a name 803, an address 804, a telephone number 805, and a mail address 806 used for a delivery person arrival notice 402.

  The delivery schedule information database 110 will be described with reference to FIG. As the delivery ID 901 and delivery status information 902 given for each delivery, a time zone 905 in which data is updated when the delivery schedule is updated 603 in the rescheduled result when delivery is delayed, and a completion date 906 in which the delivery completion date is updated 508 The delivery request information 903 includes a date 907, a time zone 908, a customer ID 909, a product 910, and delivery person-specific information 904 as a delivery person ID 911 and a delivery order 912 by delivery date.

Claims (5)

A first database for storing customer identification information and delivery destination information in association with each other;
A second database that stores the carrier identification information and the carrier information in association with each other;
A control unit for controlling the first database and the second database;
A management device comprising an interface for communication between the first terminal and the second terminal and the control unit,
The control unit receives the deliverer identification information from the first terminal, retrieves the deliverer information corresponding to the deliverer identification information from the second database, and uses the retrieved deliverer information as the interface. And transmitting to the second terminal via the management terminal.   The management apparatus according to claim 1, wherein the delivery person information is delivery person biometric information.   The information processing apparatus further includes a third database that stores the delivery person identification information and the delivery status information in association with each other, and the control unit receives the delivery status information from the first terminal and updates the third database. The management apparatus according to claim 1.   The control unit, comparing with the delivery status information, determines whether there is a delivery schedule delay, and when there is a delay, sends a delay notification to the second terminal via the interface. 3. The management device according to 3.   The management apparatus according to claim 2, wherein the delivery person biometric information is at least one of a face photograph, a voiceprint, an iris, and a fingerprint.

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