JP2010211473A - Information management server and system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To tie up information browsing visitors of the information provided on a network and accelerate information exchange. <P>SOLUTION: An information management server 11 is configured: to output, through a network 16, providing information stored in an information storing database 13, responding to an information browsing request of an information browsing visitor 18, to a personal computer used by the visitor 18; to receive, through the network 16, a plurality of keywords, which the visitor 18 has extracted from a multiple pieces of element information constituting the provided information based on its own classification criteria, with an information ID of the provided information; to generate group information to which the providing information is added together with the user ID of the visitor 18; and to output, through the network 16, the group information, responding to a group information browsing request of the visitor 18, to a personal computer used by the visitor 18. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to an information management server and system for publishing and sharing knowledge and information held by individuals on a network.

  As an information management system for sharing and managing information on a network, for example, there is a technique as disclosed in Patent Document 1. In Patent Literature 1, an information viewer can browse information provided on an electronic bulletin board by an information provider, and can add a comment to the information or ask a question to the information provider. Yes.

Japanese Patent Publication No. 3224999

  By the way, in the case of an information management system using an electronic bulletin board, information providers who provide knowledge and information and those who ask questions can exchange information on the electronic bulletin board, but who has read the information? Since it is unknown whether there is any, information exchange between information viewers who only browse information did not proceed. Since information viewers who have viewed the same information often have the same problem, it is considered that information viewers can speed up the solution by exchanging information.

  The problem to be solved by the present invention is to link information viewers of information provided on a network and promote information exchange.

  In order to solve the above-described problems, the present invention is configured to be able to communicate with a plurality of information processing terminals via a network, and includes identification codes and information of a plurality of information providers and information viewers who use the plurality of information processing terminals. In an information management server including a database in which provision information from a provider and an identification code of the provision information are stored, the information management server uses information that the information viewer uses in response to the information browsing request of the information viewer The provided information stored in the database on the processing terminal is output via the network, and the information viewer provides a plurality of keywords extracted from a plurality of element information constituting the provided information based on his classification criteria. Group information added to the provided information together with the identification code of the information viewer and the database. Saved, and outputs via the network group information stored in the database information processing terminal by the information reader is used according to the group information viewing request information viewers.

  According to the present invention, information viewers who browse the same provided information and add the same keyword are considered to have the same or common problems. When these information viewers refer to the group information and exchange information with information viewers who set the same or common keywords, the problem can be solved quickly. The group information can also be referred to by the information provider and can exchange information with the information viewer who has viewed the information provided by the group information.

  A more specific configuration of the present invention is formed so as to be able to communicate with a plurality of information processing terminals via a network, and responds to personal information registration requests of a plurality of information providers and information viewers who use the plurality of information processing terminals. In the information management server that adds the identification code to the personal information and saves it in the database, adds the information identification code to the provided information in response to the information provision request from the information provider, and saves it in the database, the information management server includes: In response to an information browsing request from an information viewer, the provided information specified by the information viewer is read from the database, output via the network, and output to the display screen of the information processing terminal of the information viewer, and the information browsing Receives multiple element information extracted by the user's own criteria from multiple element information constituting the provided information together with the information identification code of the provided information The group information added to the provided information together with the identification code of the information viewer as a plurality of keywords as the received plurality of element information is generated and stored in the database, and in response to a group information browsing request from the information viewer The group information designated by the information viewer is read from the database and output to the display screen of the information processing terminal of the information viewer via the network.

  Further, the group information can include an identification code of an information viewer who has browsed the provided information corresponding to the keyword with reference to the keyword added to the group information. In this way, not only information viewers who set keywords, but also information viewers who searched using the keywords set in the past and browsed the provided information in the group information in the search system provided by the information management server Therefore, information exchange between more information viewers can be promoted.

  In addition, the information management server relays communication between a local area network composed of a plurality of communicable information processing terminals and the Internet, and the identification codes of a plurality of users who use the plurality of information processing terminals are stored. In an information management server having a database, a search keyword and an identification code used when a user uses a search system provided on the Internet are stored as search information in the database, and the information is received in response to a user's search information browsing request. The search information stored in the database is output to the information processing terminal used by the viewer via the local area network.

  When a problem with a personal computer or the like occurs in a company, the problem may be solved by using a search system provided on the Internet. If the information management server is configured as described above, it is possible to know which employee has the same problem, and it is possible to expedite the resolution of the problem by exchanging information.

  According to the present invention, it is possible to connect information viewers of information provided on a network and promote information exchange.

1 is an overall configuration diagram of an information management system according to a first embodiment. It is an example of a user information database. It is an example of an information storage database. It is an example of a history database. It is an example of a classification database. It is a processing flow for provision information registration. It is an example of the screen for provision information registration. It is a processing flow for setting a keyword in provided information. It is an example of the screen which searches provided information. It is an example of the screen for classifying provision information. It is an example of a grouping table. It is a processing flow for obtaining a user from a grouping table. It is an example of the screen which an information management system introduces an information viewer. It is a whole block diagram of the information management system of Example 2. It is an example of an external access history database. It is an example of a search classification history database. It is an example of the search screen of information.

  The information management system of the present invention will be described below with reference to the drawings.

  FIG. 1 shows the overall configuration of the information management system 10 of the first embodiment. The information management system 10 includes an information management server 11 including a user information database 12, an information storage database 13, a history database 14, and a classification database 15, an information management server 11, and a network 16 (Internet or local area network). And a plurality of information providers 17 and a personal computer used by the information viewer 18 formed to be able to communicate with each other.

  Here, the information provider 17 refers to a person who provides his / her knowledge, information, etc. to the electronic bulletin board published by the information management server 11, and the information viewer 18 browses information provided by the information provider 17. Say the person. The information provider 17 and the information viewer 18 are registered as users, and are stored in the user information database 12 with a user ID added to personal information such as name and contact information. FIG. 2 shows data items in the user information database 12, and manages a user ID for uniquely identifying the user, the user's name, and contact information.

  FIG. 3 shows data items in the information storage database 13, and an information ID for uniquely identifying information is added to the information content provided by the information provider 17 and managed.

  FIG. 4 shows data items in the history database 14, and the user ID of the user who has accessed the provided information having a certain information ID, the time of access, and the user has registered, referred to, and updated the information. The access type indicating which of the above has been performed is managed.

  FIG. 5 shows the data items of the classification database 15 and manages keywords added by the information viewer 18 for the provided information having a certain information ID. In this example, it is assumed that there are three keywords of major classification, middle classification, and minor classification. In order of increasing granularity of classification, major classification, middle classification, and minor classification. The keywords will be described later.

  The operation of the information management system 10 configured as described above will be described with reference to the flowcharts of FIGS. First, in FIG. 6, the process from user registration to information provision will be described. In step 61, the information management server 11 receives a personal information registration request from the user's personal computer. In step 62, the information management server 11 adds the user ID to the personal information and stores it in the user information database 12.

  In step 63, the information management server 11 receives an information provision request from the information provider. In step 64, the information management server 11 displays the information registration screen 71 shown in FIG. Output to. The information registration screen 71 includes an information input area 72 for inputting information, a classification information input area 73 for inputting a keyword for classifying information, and a registration button 74. The keywords are input with a space delimiter.

  The information provider 17 inputs a keyword to the information input area 72 and the classification information input area 73 using the information registration screen 71. The keyword is determined by the information provider 17's own criteria.

  FIG. 7 shows information from keywords such as “Company A, OS, Company B hardware, operation C, memory leak, patch” which are element information constituting the sentence of the provided information input in the information input area 72. It shows that the provider 17 classifies “OS, B company hardware, memory leak” as a keyword. The keyword may be a word itself described in a sentence constituting the provision information or a word based on the content of the provision information.

  The information provider 17 presses the registration button 74 and transmits the input information to the information management server 11. In step 65, the information management server 11 adds an information ID to the provided provided information and saves it in the information storage database 13, and saves the information ID and keyword in the classification database 15 based on the provided information. The information registration time, information provider user ID, information ID, and access type (registered here) are stored in the history database 14.

  Next, with reference to FIG. 8, a description will be given of the process until the information management server 11 adds a keyword to the provided information and stores it. In step 81, the information management server 11 receives an information search request from the information viewer 18. In step 82, the information management server 11 outputs the information search screen 91 shown in FIG. 9 to the display screen of the information viewer 18 through the network 16. To do.

  The information search screen 91 includes an area 92 for selecting a classification from a list, a search button 93, and an area 94 for displaying a list of search results. In the area 92, a character string group from which duplicate character strings are excluded is displayed as a selection candidate for all the classifications registered in the major classification, middle classification, and minor classification from the classification database 15. The information viewer 18 selects a category in the area 92, presses the search button 93, and transmits the selected information to the information management server 11 via the network 16.

  The information management server 11 compares the selected classification with the contents of the classification database 15 by using an AND condition to obtain matching information, and displays it in the list display area 94. Of the three classifications, those not entered are excluded from the AND condition. The information viewer 18 selects information to be browsed from the information displayed in the list display area 94. In step 83, the information management server 11 receives an information browsing request from the information viewer 18, and in step 84 outputs the information classification screen 101 shown in FIG. 10 to the display screen of the information viewer 18 's personal computer via the network 16. To do.

  The information classification screen 101 includes an information content display area 102 for displaying information selected by the information viewer 18, a classification information input area 103 for inputting a keyword for classification, and a registration button 104. The keyword is a space. Enter a delimiter.

  The information viewer 18 inputs a keyword for classifying information, here “OS, B company hardware, operation C”. The keyword here is determined according to the judgment criterion of the information viewer 18 in the same manner as the keyword input by the information provider 17 in FIG. The information viewer 18 presses the registration button 104 and transmits the keyword and the corresponding information ID to the information management server 11 via the network 16.

  In step 86, the information management server 11 receives the keyword and the corresponding information ID. In step 86, the information management server 11 stores the keyword and the corresponding information ID in the classification database 15. Also, the access time, access user ID, information The ID and access type are stored in the history database 14.

  Here, the information management server 11 generates the grouping table 111 shown in FIG. 11 based on the keywords and the like stored in the processing flow of FIG. FIG. 12 shows a processing flow in which the information management server 11 requests a user to introduce based on the grouping table 111 in FIG. In the present embodiment, a user to be introduced is determined by a request from the user. As described above, the “user” includes the information provider 17 and the information viewer 18.

  The information management server 11 starts generation of the grouping table 111 and the processing of FIG. 12 in response to a group information browsing request from the user's personal computer. The grouping table 111 is a table used for the processing of FIG. 12 and is generated based on the user information database 12, the history database 14, and the classification database 15 before the processing of FIG.

  The information management server 11 compares the history database 14 and the classification database 15 to obtain a user whose information ID matches, and has a plurality of referred user IDs as access user IDs, thereby obtaining the information ID and the information ID. This is a table in which the user ID that browses the information that the user has and the major classification, middle classification, and minor classification keywords used by the user on the information search screen 91 or the information classification screen 101 are associated with each other. The information ID, major category / medium category / minor category are the same items as the information ID, major category, middle category, and minor category in the classification database 15.

  In step 121, the information management server 11 extracts the information ID referred to by the user who made the group information browsing request. In step 122, the information management server 11 uses the extracted information ID and the grouping table 111 to add the information ID. Find keywords for classification, middle classification, and minor classification. In step 123, the user ID using the same keyword as the keyword used by the user is obtained using the grouping table 111.

  In step 124, the user obtained in step 123 is managed as information to be introduced to the user who has requested group information browsing. FIG. 13 shows a user extraction screen 131 for notifying the user to be introduced, which is obtained by the information management server 11, and is output to the display screen of the personal computer via the network 16 for the user who has requested group information browsing. With the user extraction screen 131, in addition to referring to information, it is possible to connect users who have knowledge in similar fields, users who are interested, and users who have problems to be solved.

  As described above, according to the present embodiment, the information viewers 18 set the same or common keywords with reference to the user extraction screen 131 provided to the information management server 11 by the information viewers 18. By exchanging information, you can expedite the resolution of problems.

  Further, since the grouping table 111 includes the identification code of the information viewer 18 who browsed the provided information corresponding to the keyword by referring to the keyword displayed on the information search screen 91, the information viewer who set the keyword Information exchange can be promoted not only by 18 but also by more information viewers 18. Needless to say, the information search screen 91 and the user extraction screen 131 can be used not only by the information viewer 18 but also by the information provider 17.

  FIG. 14 shows the overall configuration of the information management system 140 of the second embodiment. The information management system 140 is used by a proxy server 141 having an external access history database 142 and a search classification history database 143, and a plurality of users 144 formed to be able to communicate with the proxy server 141 via a local area network. It is configured with a personal computer. The proxy server 141 is configured to perform proxy processing 145 and search classification processing 146.

  The user 144 registers a name and the like in advance and has a user ID for each. The user 144 accesses the search service system 149 that is open to the public on the Internet 148 via the proxy server 141, and searches for public information.

  The proxy server 141 stores in the external access history database 142 the time when the user 144 accessed the search service system 149 by the proxy processing 145, the user ID, and the access URL of the search service system 149 accessed by the user 144. FIG. 15 shows the contents of the external access history database 142, which manages time, user ID, and access URL.

  The search classification process 146 extracts, from the URL parameters recorded in the access URL of the external access history database 142, the user ID of the user 144 who accessed the URL and the search keyword used by the user 144 when using the search service system 149, A search classification history database 143 is generated. The search keyword is extracted from the URL parameter according to the URL parameter published by the search service system 149. FIG. 16 shows the contents of the search classification history database 143, and manages time, user ID, and search keyword.

  FIG. 17 shows a user search screen 171 that the search classification process 146 outputs to the display screen of the personal computer of the user 144 in response to a user search request from the user 144. The user search screen 171 displays a search keyword input field 172, a search button 173, and a list of times, user IDs, and search keywords as search results.

  When the user 144 inputs a search keyword and presses the search button 173, the search classification process 146 compares the search keyword with the search keyword described in the search classification history database 143, and selects a user ID that matches either one. It is obtained and displayed on the user search screen 171 together with the time.

  As described above, according to the present embodiment, it is possible to know in-house users who have searched for the same keyword as the keyword searched in the past, and it is possible to expedite problem solving through user interaction.

  As described above, the first and second embodiments have been described. However, the present invention is not limited to these and can be applied by appropriately changing the configuration. For example, the number of matches of major classification, middle classification, and minor classification at the time of information search can be determined as appropriate. Further, the user extraction screen 131 may be configured to be transmitted to the user's contact information even when there is no group information browsing request from the user.

  Further, a system in which the information management server 11 of the first embodiment and the proxy server 141 of the second embodiment are used together may be configured. That is, for example, by providing the information management server 11 and the proxy server 141 in the company, employees can exchange information with each other who use the information management server 11, and use a publicly available search service system 149. Information exchange is possible even between users.

11 Information management server 12 User information database 13 Information storage database 14 History database 15 Classification database 71 Information registration screen 91 Information search screen 101 Information classification screen 111 Grouping table 131 User extraction screen 142 External access history database 143 Search classification history database

Claims (5)

Identification codes of a plurality of information providers and information viewers formed so as to be able to communicate with a plurality of information processing terminals via a network, and provided information and provided information from the information providers In an information management server comprising a database in which identification codes of
The information management server outputs the provided information stored in the database to the information processing terminal used by the information viewer in response to the information browsing request of the information viewer via the network, and browses the information A plurality of keywords extracted from a plurality of element information constituting the provision information based on its own classification criteria together with an identification code of the provision information via the network, and an identification code of the information viewer And generating group information added to the provided information and storing it in the database,
The information management server, wherein the group information stored in the database is output to the information processing terminal used by the information viewer via the network in response to the group information browsing request of the information viewer. It is formed to be able to communicate with a plurality of information processing terminals via a network, and an identification code is added to the personal information in response to a personal information registration request of a plurality of information providers and information viewers using the plurality of information processing terminals. In the information management server that stores in the database by adding an information identification code to the provided information in response to an information provision request from the information provider,
The information management server reads provided information specified by the information viewer in response to an information browsing request from the information viewer, outputs the information via the network, and outputs the information processing terminal of the information viewer. The information is output to the display screen, and the information viewer receives a plurality of pieces of element information extracted from the plurality of pieces of element information constituting the provision information according to his / her judgment criteria together with the information identification code of the provision information. Generating group information added to the provided information together with the identification code of the information viewer as a plurality of element information as a plurality of keywords and storing it in the database,
In response to a group information browsing request from the information viewer, the group information designated by the information viewer is read from the database and output to the display screen of the information viewer's information processing terminal via the network. Feature information management server. In the information management server according to claim 1 or 2,
The information management server according to claim 1, wherein the group information includes an identification code of an information viewer who has browsed the provided information with reference to a keyword added to the provided information.   An information management system comprising: the information management server according to any one of claims 1 to 3; and a plurality of information processing terminals formed to be able to communicate with the information management server via a network. An information management server comprising a database for relaying communication between a local area network composed of a plurality of communicable information processing terminals and the Internet and storing identification codes of a plurality of users using the plurality of information processing terminals In
The search keyword used when the user uses a search system provided on the Internet and the identification code are stored in the database as search information,
An information management server that outputs search information stored in the database to an information processing terminal used by the information viewer in response to a search information browsing request of the user via the local area network.

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