JP2010204786A - System for managing article on deposit, server and program for the same, system for managing article, and server and program for the same - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To correctly return an article on deposit belonging to a customer by using a server for managing article on deposit and a photographing function. <P>SOLUTION: The system for managing an article on deposit includes: a terminal apparatus 132 for a person in charge of external affairs with a photographing function for transmitting information related with a article on deposit including an article on deposit image obtained by photographing an article on deposit 10 left in charge from a customer to a person in charge of external affairs as an article on deposit information 310a to a server for managing article on deposit 112; the server for managing article on deposit for registering the article on deposit information including the article on deposit image transmitted from the terminal apparatus for person in charge of external affairs in an article on deposit management database 114 as the article on deposit management information 310b; and a customer terminal apparatus 134 with a photographing function for transmitting, when the content of the article on deposit information transmitted from the person in charge of external affairs terminal apparatus to the server for managing article on deposit is correct, information to approve registration processing for registering the article on deposit information as article on deposit management information to the server for managing article on deposit as approval information. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to a deposit management system capable of properly managing deposits deposited by a customer from a customer and properly returning deposits from the customer, a server and a program used for the deposit management system, and the deposit An article management system that properly manages articles taken out by outside personnel using the characteristic technology (image determination technology) applied to the article management system, and returns the brought out items to the outside staff properly. The present invention relates to a server and a program provided for the article management system.

In a financial institution or the like, a foreign employee visits a customer and deposits a deposit such as a passbook, cash, or a certificate from the visited customer (see, for example, Patent Document 1).
Hereinafter, with reference to FIG. 23 and FIG. 24, the flow of managing the deposits deposited by the customer from the customer will be described. FIG. 23 is a diagram illustrating an example of a receipt. FIG. 24 is a diagram showing an example of a general deposit management method in a financial institution.

  As shown in FIG. 24, when a depositary deposits a deposit from a customer, the foreigner first places a predetermined item (for example, the deposit name (however, if it is cash) on the deposit certificate 20 (see FIG. 23). ), Customer name, date of custody, name of liaison officer (recipient), etc.), and issue custody certificate 20. Next, the foreign employee hands over the deposit 10 to the customer in exchange for the deposit 10 (that is, exchanges the deposit certificate 20 and the deposit 10), thereby depositing the deposit 10 from the customer, and the deposit. Take 10 back to the branch. Then, the foreign employee enters predetermined items (for example, the name of the deposit, the deposit date, the scheduled return date, etc.) in the deposit management book (not shown), receives the manager's approval, and then performs paperwork on the deposit 10 I do. The branch stores the deposit 10 according to this paperwork.

  On the other hand, when returning the deposit 10 to the customer, the foreign employee writes the return date in the deposit management book (not shown), receives the manager's approval, takes the deposit 10 out of the storage location, Paperwork for the deposit 10 is performed. Then, the foreign employee visits the customer with the deposit 10 and returns the deposit 10 to the customer in exchange for the deposit certificate 20.

  By the way, in general, customers visited by foreigners are individuals who have a certain level of financial assets, individual business owners, small business owners, and the like. These customers often have multiple accounts at multiple financial institutions. In addition, a foreign affairs staff usually visits a plurality of customers in one round. For this reason, the foreign affairs personnel take out the deposits of multiple customers.

Due to such factors, for example, the deposit 10 has the following four problems.
(1) There is a case where the customer forgets that the deposit 10 has been deposited with a foreign employee.
(2) The customer may lose the deposit certificate 20.
(3) A return error may occur. Specifically, there is a case where a foreign employee gives a different deposit 10 to a customer as a return item, or gives a deposit 10 to a different customer.
(4) There may be cases where fraudulent conduct by outsiders occurs. Specifically, there is a case where a foreign employee wears the deposit 10 (especially cash) without taking it back to the branch. In this case, fraudulent activity is unlikely to be detected unless the customer makes a request to a financial institution. For this reason, there is a possibility that fraudulent acts will be repeated and the amount of damage will be huge.

  As a method for solving such a problem, there is a method of visually confirming the image of the deposit 10 to the customer (see, for example, Patent Document 2).

JP 2006-127391 A JP 2002-073800 A

  However, the method disclosed in Patent Document 2 is a method for designating an item deposited by a customer himself / herself from an image. Since the operation is different from that of a financial institution, it is difficult to apply it to the management of deposits at a financial institution. .

  Therefore, the method disclosed in Patent Document 2 has the four problems described above (i.e., (1) the problem that the customer may forget that the deposit 10 has been deposited with a foreign agent, and (2) the customer The problem that the deposit receipt 20 may be lost, (3) the problem that a return error may occur, and (4) the problem that a fraudulent act may be performed by an outsider) can be sufficiently solved. There wasn't.

  The present invention has been made to solve the above-described four problems, and is a deposit management system capable of properly managing deposits deposited by a customer from a customer and correctly returning deposits from the customer. The main object is to provide a server and a program for use in the deposit management system.

  In addition, the present invention appropriately manages articles taken out by outsiders using the characteristic technology (image determination technology) applied to the deposit management system, and manages the taken-out articles as outsiders. It is a secondary object to provide an article management system that can be properly restored, a server provided for the article management system, and a program.

The inventor must have the customer intervene in both or one of the procedures when the foreigner keeps the deposit and returns the deposit, and photographs the deposit and uses the image for the procedure. Therefore, it is possible to prevent fraudulent acts by outsiders, and even if a return error occurs, the return error can be detected and appropriately dealt with (that is, the problems (3) and (4) described above can be solved). Thought.
In addition, the inventor can perform various notifications (for example, return notifications, etc.) regarding the deposit by performing the procedure on the terminal device (for example, the customer's mobile phone) possessed by the customer, and a procedure that does not use the receipt. (That is, the problems (1) and (2) described above can be solved).

  In order to achieve the above-mentioned object based on such a viewpoint, the first invention is a deposit management system, which is a device operated by a public relations staff having a photographing function, and from the customer to the public relations staff. The information regarding the deposit including the deposit image obtained by photographing the deposit deposited at the terminal is transmitted as the deposit information to the deposit management server, and transmitted from the terminal unit for the attendant. The custody management server for registering the custody information including the custody image as custody management information in a custody management database, and a device operated by the customer, and having a photographing function; When the contents of the deposit information transmitted from the terminal device for external personnel to the deposit management server is correct, the deposit information is stored in the deposit management. Information to approve the registration process of registering as a distribution, as note information, a configuration and a customer terminal apparatus to be transmitted to the deposit material management server.

  The second invention is a custody management server for managing a custody deposited by a customer from a customer. The custody management server includes a photographing function, and the custody management terminal is operated from the terminal device for a public relations staff. Custody processing for registering the custody information including the custody image as custody management information in the custody management database when the information about the custody including the custody image in which the object is photographed is received as custody information And a return image obtained by photographing a return item returned as a return item to the customer from the outsider from a customer terminal device operated by the customer, which has a photographing function, and the return Based on the object image and the custody management information registered in the custody management database, the returned item that appears in the return image, and the custody The image determination unit that determines whether or not the deposit to be returned registered as management information is the same item, and the returned item and the deposit to be returned are the same by the image determination unit. When it is determined that there is a deposit, the deposit management database is updated with the deposit management information corresponding to the deposit to be returned registered in the deposit management database with contents indicating that the deposit is returned. It is set as the structure which has a return process part.

  According to a third aspect of the invention, there is provided a program for causing a computer to function as a deposit management server for managing a deposit deposited by a customer from a customer, wherein the computer is operated by the personnel having a photographing function. When information related to the custody including the custody image obtained by photographing the custody is received as custody information from the terminal device for a public relations, the custody information including the custody image is custody managed. Photographed the returned goods returned to the customer from the external staff from the customer terminal device operated by the customer with the custody processing unit to be registered in the custody management database as information and the photographing function When the return item image is received, the return item image and the deposit management information registered in the deposit management database. Based on the image determination unit for determining whether or not the returned item that appears in the returned item image and the deposit to be returned registered as the deposit management information are the same, and When the image determination unit determines that the returned item and the deposit to be returned are the same item, the deposit to be returned registered in the deposit management database in the deposit management database It is set as the structure which functions as the return process part which updates the said deposit management information applicable to (2) to the content showing having returned.

  Further, the fourth invention is an article management system, which is an article management database for registering, as registration information, information relating to an article whose text information is written on the surface and taken out by an outsider, and the taken-out information When the article is returned, the character information is extracted from the article image obtained by photographing the returned article, and the extracted character information is used as extraction information in the extraction information and the article management database. It is configured to have an article management server that determines whether or not the returned article and the taken-out article are the same by comparing the registered information.

  Further, the fifth invention is an article management server, wherein information relating to an article whose character information is described on the surface and taken out by a foreign agent is registered in advance in the article management database as registration information, and When the taken-out article is returned, the character information is extracted from the article image obtained by photographing the returned article, and the extracted character information is used as extraction information. By comparing the registration information registered in the article management database, it is determined whether the returned article and the taken-out article are the same.

  Further, the sixth invention is a program, wherein the computer is pre-registered in the article management database as registration information with respect to the article whose character information is written on the surface and taken out by a foreign agent, In addition, when the taken-out article is returned, the character information is extracted from the article image obtained by photographing the returned article, and the extracted information is used as the extracted information. And a function of functioning as an article management server that determines whether the returned article and the taken-out article are the same by comparing the registered information registered in the article management database with the registered information. To do.

  According to the first invention, a deposit management system capable of correctly returning a deposit from a customer, a server provided to the deposit management system according to the first invention according to the second invention, and a third invention According to the above, it is possible to provide a program for realizing the server according to the second invention.

  Further, according to the fourth invention, an article management system for appropriately returning the taken-out article to the outsider, and according to the fifth invention, a server provided for the article management system according to the fourth invention, According to the sixth invention, a program for realizing the server according to the fifth invention can be provided.

It is a block diagram which shows the structure of the deposit management system which concerns on embodiment. It is a block diagram which shows the structure of the deposit management server which concerns on embodiment. It is a flowchart (1) which shows the operation | movement at the time of the deposit of the deposit management system which concerns on embodiment. It is a flowchart (2) which shows the operation | movement at the time of custody of the custody management system which concerns on embodiment. It is a figure which shows an example of the input screen at the time of custody of the cell phone for public relations. It is a figure which shows an example of custody information. It is a figure which shows the structure of custody management information. It is a figure which shows an example of the deposit notification mail. It is a figure which shows an example of the custody confirmation screen (at the time of custody) of a cellular phone for customers. It is a flowchart (1) which shows the operation | movement at the time of the return of the deposit management system which concerns on embodiment. It is a flowchart (2) which shows the operation | movement at the time of the return of the deposit management system which concerns on embodiment. It is a figure which shows an example of the input screen at the time of the return of the mobile phone for public relations. It is a figure which shows an example of the return item selection screen of the mobile phone for public relations. It is a figure which shows an example of a return notification mail. It is a figure which shows operation | movement of the mobile phone for customers. It is a flowchart which shows the operation | movement at the time of the returned goods image determination of the custody management server which concerns on embodiment. It is FIG. (1) which shows the operation | movement at the time of the returned material image determination of the custody management server which concerns on embodiment. It is FIG. (2) which shows the operation | movement at the time of the returned material image determination of the custody management server which concerns on embodiment. It is a figure which shows an example of a return error notification mail. It is a block diagram which shows the modification (article management system) of a consignment management system. It is a block diagram which shows the modification (article management server) of a deposit management server. It is a figure which shows the modification (take-out management information) of custody management information. It is a figure which shows an example of a receipt. It is a figure which shows an example of the general management method of the deposit in a financial institution.

  Hereinafter, an embodiment of the present invention (hereinafter referred to as “the present embodiment”) will be described in detail with reference to the drawings. In addition, each figure is only shown schematically to such an extent that the present invention can be understood. Therefore, the present invention is not limited to the illustrated example. Moreover, in each figure, the same code | symbol is attached | subjected about the common component and the same component, and those overlapping description is abbreviate | omitted.

<Configuration of the deposit management system>
Hereinafter, the configuration of the deposit management system according to this embodiment will be described with reference to FIG. FIG. 1 is a block diagram showing the configuration of the deposit management system according to the embodiment.

A deposit management system 100 shown in FIG. 1 is a system constructed to properly manage the deposit 10 (see FIG. 24) deposited by a customer from a customer.
Here, it is assumed that the financial institution manages the deposit 10 using the deposit management system 100. However, an institution other than a financial institution may manage the deposit 10 using the deposit management system 100. In this case, the configuration of the deposit management system 100 is appropriately changed according to the operation.
Further, here, a person working at a financial institution is referred to as a “bank employee”, and a person in contact with a customer is referred to as a “government employee”. However, designations such as “bankers” and “government personnel” are appropriately changed according to the organization to which they belong.

  As shown in FIG. 1, the deposit management system 100 is provided in an apparatus provided in a center 110 that controls the entire financial institution and a headquarter or branch (hereinafter referred to as “headquarter / branch”) 120 of the financial institution. And a device used at the visited site 130. The devices provided in the center 110 include a deposit management server 112 and a deposit management database (hereinafter referred to as “DB”) 114. An apparatus provided in the head office / branch 120 is a personal computer (hereinafter referred to as “PC”) 122. In addition, as a device used at the visited site 130, there are a mobile phone 132 for external personnel and a mobile phone 134 for customers.

  The deposit management server 112 is a management means for managing the deposit 10 deposited by a customer from a customer. The deposit management server 112 is communicably connected to the deposit management DB 114 via the LAN 118, for example. The deposit management server 112 is configured as a Web server, and provides (transmits) various contents to devices provided outside and inside the financial institution. The deposit management server 112 is a characteristic component of the deposit management system 100 according to the present embodiment. A specific configuration of the deposit management server 112 will be described later with reference to FIG.

  The deposit management DB 114 is registration means for registering information related to the deposit 10 (hereinafter referred to as “deposit information 310a” (see FIG. 6)). Hereinafter, the deposit information 310a registered in the deposit management DB 114 is referred to as “deposit management information 310b” (see FIG. 7A). “Custody information 310a” and “custody management information 310b” will be described later with reference to FIGS. 6 and 7A, respectively. In the example shown in FIG. 1, the deposit management DB 114 is configured separately from the deposit management server 112, but may be configured integrally with the deposit management server 112. Here, an operation of storing information serving as a reference for the comparison / determination process in the storage unit is referred to as “registration”.

  The PC 122 is a terminal device operated by a bank employee working at the headquarters / branch 120. The PC 122 is stored via a communication network (in the example shown in FIG. 1, the LAN 128 provided in the headquarters / branch 120 and the intra-bank network 140 provided between the headquarters / branch 120 and the center 110). The property management server 112 can be accessed as appropriate.

  The mobile phone 132 for external personnel is a terminal device for external personnel that is owned and operated by the external personnel. The public relations mobile phone 132 has a photographing function for photographing the deposit 10. When the depositary keeps the deposit 10 from the customer at the visited site 130, the foreigner operates the cell phone 132 for the secretary and inputs various information (for example, transaction information) and also photographs the deposit 10. The captured image (hereinafter referred to as “custody image”) is stored as the custody information 310a (see FIG. 6) together with the input information (hereinafter referred to as “input information”). Send to. In addition, when the deposit management server 112 receives the deposit information 310a from the mobile phone 132 for external personnel, in response to this, the deposit management information 310a is converted into the deposit management information 310b (see FIG. 7A). ) Is registered in the deposit management DB 114.

  The customer mobile phone 134 is a customer terminal device that is owned and operated by the customer. When the deposit information 310a is transmitted from the cell phone 132 for external personnel to the deposit management server 112 (that is, when the external agent deposits the deposit 10 from the customer), the customer's cellular phone 134 deposits the deposit with the customer. 10 is displayed on the display unit (hereinafter referred to as “deposit confirmation screen 132Ab (see FIG. 9)”). The customer refers to the deposit confirmation screen 132Ab and presses an approval button (see FIG. 9) when the contents of the deposit information 310a are correct. When the customer's mobile phone 134 presses the approval button, the customer's mobile phone 134 responds to the information (hereinafter, the process of registering the deposit information 310a as the deposit management information 310b) (hereinafter referred to as the deposit management information 310b). (Referred to as “acknowledgment information”) to the deposit management server 112. In addition, the receipt management server 112, when receiving approval information from the customer mobile phone 134, executes registration processing in response thereto.

  The customer's mobile phone 134 has a photographing function for photographing the custody 10 in the same manner as the public relations mobile phone 132. When the customer returns the deposit 10 to the customer, the customer operates the customer's mobile phone 134 to photograph the photographed returned deposit (hereinafter referred to as “returned item”) 10 and takes the photograph. The image (hereinafter referred to as “returned item image 10a (see FIG. 17)”) is transmitted to the deposit management server 112. In addition, when the deposit management server 112 receives the return image 10a from the customer's mobile phone 134, as described later, in response to this, the returned item image 10a is imaged, and the return item 10 returns. It is determined whether or not the deposit 10 is the same (that is, whether or not the deposit 10 to be returned has been properly returned).

  The mobile phone 132 for public relations and the mobile phone 134 for customers are each connected to a Web server (here, a financial institution) via a communication network (in the example shown in FIG. 2 has a function of accessing the deposit management server 112) provided in the center 110. It should be noted that the mobile phone 132 for public relations and the mobile phone 134 for customers may be different from each other. Further, the mobile phone 132 for outsiders and the mobile phone 134 for customers each have a function of executing various application programs.

  In the following description, it is assumed that the terminal device for public relations (mobile phone 132 for public relations) and the terminal device for customer (mobile phone 134 for customer) are constituted by mobile phones. However, the terminal device for public relations and the terminal device for customers may each be configured by a device such as a computer (PC) as long as it has a photographing function and a network connection function.

<Configuration of the deposit management server>
Hereinafter, the configuration of the deposit management server 112 will be described with reference to FIG. FIG. 2 is a block diagram illustrating the configuration of the deposit management server according to the embodiment.

  As shown in FIG. 2, the deposit management server 112 includes a calculation unit 210 configured by a CPU, a storage unit 220 configured by a RAM, a ROM, an HDD, and the like, and communication for communicating with an external device. Part 230.

  The calculation unit 210 includes a main control unit 210a, an authentication unit 210b, a custody processing unit 210c, a return processing unit 210d, a mail creation unit 210e, a screen creation unit 210f, and an image determination unit 210g as functional units.

The main control unit 210a is a functional unit that controls the overall operation of the deposit management server 112.
The authentication unit 210b is a functional unit that performs authentication of public relations and customer.
The custody processing unit 210c is a functional unit that registers the custody management information 310b (see FIG. 7A) in the custody management DB 114 (see FIG. 1) when a sales representative deposits the custody 10 from a customer.
The return processing unit 210d is a functional unit that updates the contents of the deposit management information 310b registered in the deposit management DB 114 when a sales representative returns the deposit 10 to the customer.

The mail creating unit 210e is a functional unit that creates various electronic mails by referring to various mail format information (not shown) stored in advance in a mail format storage unit 220e described later.
The screen creation unit 210f is a functional unit that creates various screens with reference to format information (not shown) of various screens stored in advance in a screen format storage unit 220f described later.
The image determination unit 210g performs image determination on the return item image 10a (see FIG. 17) obtained by photographing the return item 10, extracts predetermined information from the return item image 10a, and extracts extracted information (hereinafter, “extraction information”). And the information registered in the deposit management DB 114 (hereinafter referred to as “registration information”) to determine whether the return item 10 is the same as the deposit 10 to be returned. Is a functional means.

  Each of these functional units is executed by a CPU constituting the calculation unit 210 executing a deposit management application program (hereinafter referred to as “cash management application”) stored in an application storage unit 220d described later. Has been realized. Note that the operation of each functional means is defined by the deposit management application. Each functional unit operates according to the time measured by a timer (not shown). Hereinafter, since these points are conventional means in information processing, detailed description thereof will be omitted.

  The storage unit 220 includes a foreign employee information storage unit 220a, a customer information storage unit 220b, a deposit information storage unit 220c, an application storage unit 220d, a mail format storage unit 220e, a screen format storage unit 220f, a generated mail storage unit 220g, and A generation screen storage unit 220h is provided.

The public relations information storage unit 220a is a storage unit in which information related to public relations (hereinafter referred to as “foreign trader information”) necessary for authenticating the public relations is registered in advance. The public relations information storage unit 220a is formed inside the HDD.
The customer information storage unit 220b is a storage unit in which information about a customer (hereinafter referred to as “customer information”) necessary for authenticating the customer is registered in advance. The customer information storage unit 220b is formed inside the HDD.
The deposit information storage unit 220c is a storage unit that stores deposit information 310a and deposit management information 310c (see FIGS. 6 and 7B). The deposit information storage unit 220c is formed inside the RAM.

  The application storage unit 220d is storage means in which various application programs (hereinafter referred to as “apps” as appropriate) are stored in advance. The application storage unit 220d is formed in the ROM or HDD. The application storage unit 220d stores, for example, a custody management application, a return object photographing application, and the like. The “custody management app” is a program for causing a computer (PC) to function as the custody management server 112. The “returned object photographing application” is a program for causing the customer's mobile phone 134 to execute the following operations. That is, when the customer's mobile phone 134 displays a screen for instructing the customer to shoot the return item 10 on the display unit according to the return item shooting application, and the customer images the return item 10 according to this screen. The returned product image 10 a acquired thereby is automatically transmitted to the deposit management server 112.

The mail format storage unit 220e is storage means for storing format information (not shown) of various electronic mails generated by the mail creation unit 210e. The mail format storage unit 220e is formed in the ROM or HDD.
The screen format storage unit 220f is storage means for storing format information (not shown) of various screens generated by the screen creation unit 210f. The screen format storage unit 220f is formed in the ROM or HDD.

The generated mail storage unit 220g is a storage unit that stores the mail generated by the mail creation unit 210e. The generated mail storage unit 220g is formed in the RAM.
The generated screen storage unit 220h is a storage unit that stores the screen generated by the screen creation unit 210f. The generation screen storage unit 220h is formed inside the RAM.

<Operation of the deposit management system>
Below, operation | movement of the custody management system 100 which concerns on this embodiment is demonstrated. The operations of the deposit management system 100 are “the operation at the time of custody (that is, when the foreigner deposits the custody 10 from the customer)” and “at the time of return (that is, the outsider returns the custody 10 to the customer). ”)”. Therefore, the operation at the time of custody will be described first, and then the operation at the time of return will be described.

(Operation at the time of custody)
Hereinafter, with reference to FIG. 3 and FIG. 4, an operation at the time of deposit of the deposit management system 100 will be described. FIG. 3 and FIG. 4 are flowcharts showing the operation at the time of custody of the custody management system according to the embodiment. FIG. 3 shows processing performed between the deposit management server 112 and the mobile phone 132 for outsiders. On the other hand, FIG. 4 shows processing performed between the deposit management server 112 and the customer mobile phone 134 after the operation shown in FIG.

  The deposit management server 112 starts its operation when the employee working at the center 110 turns on the power. On the other hand, the mobile phone 132 for external personnel starts operation when operated by the external personnel.

  When the visitor visits a customer and keeps the deposit 10 from the customer at the destination 130 (see FIG. 1), the input screen for entering the information of the visitor by operating the mobile phone 132 for the visitor (Not shown) is displayed on the display unit. Here, the description will be made assuming that the input screen is stored in advance in the public relations mobile phone 132 in a displayable state. However, the input screen may be obtained from the deposit management server 112 by accessing the deposit management server 112 with the mobile phone 132 for external personnel.

  When the input screen is displayed on the display unit of the cell phone 132 for the outsider, the outsider operates the cell phone 132 for the outsider and inputs the outsider information for logging in to the custody management server 112. When the foreigner information is input, the mobile phone 132 for external personnel transmits the external information to the deposit management server 112 as shown in FIG. 3 in response to the input (S105).

  Upon receipt of the foreign employee information from the mobile phone 132 for external personnel, the custody management server 112 responds to the fact that the authentication unit 210b (see FIG. 2) receives the received external personnel information (hereinafter referred to as “received external personnel information”). ")" And the information on foreigners registered in advance in the public relations information storage unit 220a (see FIG. 2) (hereinafter referred to as "registered public relations information") are compared to authenticate the public relations ( S110). Here, it is assumed that authentication of the outsider is correctly performed, and as a result, the authentication unit 210b of the deposit management server 112 transmits a logon OK signal to the outsider's mobile phone 132. The authentication method is the same as that used for Internet banking, and detailed description thereof is omitted here.

  Upon receipt of the log-on OK signal, the public relations mobile phone 132 displays a screen (not shown) for instructing the external photographer to take a picture of the deposit 10 on the display unit. The object 10 is photographed (S115). The captured image of the custody 10 (hereinafter referred to as “custody image”) is stored in a storage unit (not shown) of the mobile phone 132 for external personnel.

  When the shooting of the custody 10 is completed, the mobile phone 132 for public relations responds to this, and a screen for allowing the public relations staff to input transaction information (hereinafter referred to as “input screen 132Aa (see FIG. 5)”). Is displayed on the display unit, and the transaction information is input to the outsider (S120). FIG. 5 is a diagram showing an example of an input screen when depositing a mobile phone for external personnel. In the example shown in FIG. 5, the input screen 132 </ b> Aa inputs transaction information such as “custody date”, “scheduled return date”, “custody”, “transaction type”, “customer number”, “contact email address”, and the like. Column, a “log off” button, and an “input complete” button. Here, it will be described that a foreign employee inputs transaction information and presses an “input completion” button. This input screen 132Aa may be stored in advance in a storage unit (not shown) of the cell phone 132 for external personnel, or may be acquired from the custody management server 112 by the cell phone 132 for external personnel. The input transaction information is stored in a storage unit (not shown) of the mobile phone 132 for outsiders.

  When the input of the transaction information is completed and the “input complete” button is pressed, the public relations mobile phone 132 responds to this, and in response to this, the custody image taken in S115 from the storage unit (not shown) and in S120 The input transaction information is read out, and the deposit image and the transaction information are transmitted to the deposit management server 112 as deposit information 310a (see FIG. 6) (S125), and the series of operations is terminated. FIG. 6 is a diagram illustrating an example of the deposit information. In the example shown in FIG. 6, the deposit information 310 a includes “custody date”, “return date”, “customer's information files (CIF)”, “customer contact email address”, The information includes information such as “transaction type”, “amount”, “custody”, and “custody image”.

  When the deposit management server 112 receives the deposit information 310a from the mobile phone 132 for external personnel, in response thereto, the deposit processing unit 210c (see FIG. 2) stores the received deposit information 310a in the deposit information storage. The data is temporarily stored in the unit 220c (see FIG. 2). Next, in the custody management server 112, the custody processing unit 210c gives a management number to the custody information 310a, and the custody information 310a is referred to as “custody management information 310b” (see FIG. 7A). Then, provisional registration is performed in the deposit management DB 114 (see FIG. 1) (S130). The deposit information 310a stored in the deposit information storage unit 220c is added with link information for associating with various emails generated by the email creation unit 210e and various screens generated by the screen creation unit 210f. The Hereinafter, the custody information 310a to which the link information is added is referred to as “custody management information 310c (see FIG. 7B)”.

  FIG. 7 is a diagram showing a configuration of the deposit management information. 7A shows the configuration of the deposit management information 310b, and FIG. 7B shows the configuration of the deposit management information 310c. In the example shown in FIG. 7, the deposit management information 310b and 310c are both “management number”, “custody date”, “return date”, “customer number (Customers' Information Files; CIF)”. ”,“ Customer contact email address ”,“ Transaction type ”,“ Amount ”,“ Custody ”,“ Custody management number ”,“ Custody image ”,“ Customer consent information (at the time of custody) ”,“ Customer consent ” The information includes information such as “information (when returning)”.

  Here, “customer consent information (at the time of deposit)” and “customer consent information (at the time of return)” are described as being either one of “unconsent” information and “agreement” information, respectively. The “not agreed” information (including the case of blank information) indicates that the deposit management information 310b, 310c is temporarily registered, and the “agreement” information is stored in the deposit management information 310b, 310c. Indicates that the registration state is in effect. Note that the deposit management information 310b is only in the temporary registration state in S130, and is in the main registration state in S180 thereafter. Accordingly, in S130, the custody management information 310b is "customer consent information (at the time of custody)" is "unconsent" information (including blank information).

  As shown in FIG. 7B, the deposit management information 310c includes a portion (additional information) stored in addition to a portion (DB registration portion 311a) in which the same information as the deposit management information 310b is stored. The portion 311b) is included. In this additional portion 311b, various types of mail and screen link information related to the deposit information 310a are stored.

After S130, the deposit management system 100 performs a process as shown in FIG. 4 between the deposit management server 112 and the customer mobile phone 134.
First, the custody management server 112 temporarily registers the custody information 310a in the custody management DB 114, and in response to this, the mail creation unit 210e (see FIG. 2) sends the custody notification mail 112Aa (see FIG. 8). Is generated. FIG. 8 is a diagram showing an example of the deposit notification mail. The deposit notification mail 112Aa is an e-mail for notifying the customer that the sales representative has deposited the deposit 10 from the customer. In the example illustrated in FIG. 8, the deposit notification mail 112 </ b> Aa includes a URL for logging in to the deposit management server 112.

  In the deposit management server 112, when the mail creation unit 210e generates the deposit notification mail 112Aa, the deposit processing unit 210c responds to the receipt management information 310c (see FIG. 7B) and the deposit notification. The link information that associates the mail 112Aa is added as “mail link information” to the deposit management information 310c stored in the deposit information storage unit 220c. Then, the custody processor 210c transmits a custody notification mail 112Aa to the customer mobile phone 134 based on the “customer contact mail address” information of the custody management information 310c (S135).

The customer's mobile phone 134 receives the deposit notification mail 112Aa from the deposit management server 112, and starts operating when operated by the customer.
When the customer operates the customer's mobile phone 134, the customer's mobile phone 134 displays the custody notification mail 112Aa on the display unit in response thereto. Accordingly, the customer's mobile phone 134 allows the customer to confirm the contents of the deposit notification mail 112Aa, and further provides the customer with a URL for logging in to the deposit management server 112, which is included in the deposit notification mail 112Aa. It is selected (pressed) (S140).

  When the URL is selected by the customer, the customer's mobile phone 134 responds to this by transmitting information specifying the selected URL (hereinafter referred to as “selected URL information”) to the deposit management server 112. (S145).

  Upon receipt of the selected URL information from the customer mobile phone 134, the deposit management server 112 receives the selected URL information from the customer mobile phone 134 when receiving the selected URL information. Customer information (hereinafter referred to as “received customer information”) is compared with customer information (hereinafter referred to as “registered customer information”) registered in advance in the customer information storage unit 220b (see FIG. 2). Is authenticated (S150). Here, the customer is correctly authenticated, and as a result, the authentication unit 210b of the deposit management server 112 sends a logon OK signal (that is, a signal for approving logon from the customer's mobile phone 134) to the customer's mobile phone 134. Shall be sent. The authentication method is the same as that used for Internet banking, and detailed description thereof is omitted here.

  In the custody management server 112, when the authentication unit 210b authenticates the customer correctly, the screen creation unit 210f reads the custody management information 310b corresponding to the custody 10 of the customer from the custody management DB 114 ( Or, the deposit management information 310c corresponding to the customer's deposit 10 is read from the deposit information storage unit 220c), and the deposit confirmation screen is displayed based on the deposit management information 310b (or the deposit information storage unit 220c). 132Ab (see FIG. 9) is generated (S155). FIG. 9 is a diagram showing an example of a deposit confirmation screen (when depositing) on the customer's mobile phone. The deposit confirmation screen 132Ab is a screen for allowing the customer to confirm the contents of the deposit 10. In the example shown in FIG. 9, the deposit confirmation screen 132Ab includes information on two deposits 10 in which transaction information and deposit images are combined, a “correct” button, and an “acknowledge” button. It has become. Note that the processing of S155 (“reading of custody information (custody confirmation screen generation)”) is performed from the processing of S135 (“custody notification email transmission”) to the processing of S150 (“customer authentication”). You may be made to be.

  When the screen creation unit 210f generates the deposit confirmation screen 132Ab, the deposit management server 112 responds to the receipt processing unit 210c as the response information for the selected URL information received from the customer mobile phone 134. The item confirmation screen 132Ab (strictly speaking, information for displaying the deposit confirmation screen 132Ab on the display unit of the customer's mobile phone 134) is transmitted to the customer's mobile phone 134 (S160).

  Upon receiving the deposit confirmation screen 132Ab, the customer's mobile phone 134 displays the deposit confirmation screen 132Ab on the display unit in response to the receipt. As a result, the customer's mobile phone 134 causes the customer to confirm the contents of the deposit confirmation screen 132Ab (S165), and further includes a button (in this case) for designating the processing included in the deposit confirmation screen 132Ab. The customer selects (presses) the “acknowledge” button or the “correct” button shown in FIG. 9 (S170).

  When a process is selected by the customer, the customer's mobile phone 134 transmits information indicating the selected process (hereinafter referred to as “selection process information”) to the deposit management server 112 in response to the process selected by the customer. (S175), a series of operations are terminated. Here, it is assumed that the customer selects (presses) the “acknowledge” button. Accordingly, here, the customer's mobile phone 134 transmits information indicating “acknowledgement” (hereinafter referred to as “acknowledgement information”) to the deposit management server 112 as selection processing information.

  When the custody management server 112 receives the selection processing information (here, approval information) from the customer's mobile phone 134, in response to this, the custody processing unit 210c temporarily stores it in the custody management DB 114 (see FIG. 1). The registered deposit management information 310b is fully registered (S180), and the series of operations is terminated. In the main registration, the custody processing unit 210c sets “customer consent information (at the time of custody)” in the custody management information 310b (see FIG. 7A) temporarily registered in the custody management DB 114 to “not agreed”. This is done by updating the information (including the case of blank information) to “consent” information.

(Action when returning)
Hereinafter, with reference to FIG. 10 and FIG. 11, an operation when the deposit management system 100 is returned will be described. FIG. 10 and FIG. 11 are flowcharts showing the operation at the time of return of the deposit management system according to the embodiment. FIG. 10 shows processing performed between the deposit management server 112 and the mobile phone 132 for external personnel. On the other hand, FIG. 11 shows processing performed between the deposit management server 112 and the customer mobile phone 134 after the operation shown in FIG.

  The deposit management server 112 starts its operation when the employee working at the center 110 turns on the power. On the other hand, the mobile phone 132 for external personnel starts operation when operated by the external personnel.

  The outsider operates the outsider's mobile phone 132 when returning the deposit 10 to the customer. Here, it is assumed that the outsider operates the outsider's mobile phone 132 to display an input screen (not shown) for entering outsider information on the display unit.

  When the input screen is displayed on the display unit of the cell phone 132 for the outsider, the outsider operates the cell phone 132 for the outsider and inputs the outsider information for logging in to the custody management server 112. When the foreigner information is input, the foreigner mobile phone 132 transmits the foreigner information to the custody management server 112 as shown in FIG. 10 in response to the input (S605).

  When the deposit management server 112 receives the foreign employee information from the mobile phone 132 for external personnel, in response to this, the authentication unit 210b (see FIG. 2) compares the received external personnel information with the registered external personnel information. Thus, authentication of the outsider is performed (S610). Here, it is assumed that authentication of the outsider is correctly performed, and as a result, the authentication unit 210b of the deposit management server 112 transmits a logon OK signal to the outsider's mobile phone 132.

  Upon receiving the logon OK signal, the public relations mobile phone 132 displays a screen for inputting customer information (hereinafter referred to as “input screen 132Ba (see FIG. 12)”) on the display unit. Then, the customer information is input to the outsider (S615). FIG. 12 is a diagram illustrating an example of an input screen when returning a mobile phone for public relations. In the example illustrated in FIG. 12, the input screen 132Ba includes a column for inputting “customer number” information, a “log off” button, and an “input complete” button. Here, the explanation will be made assuming that the sales representative inputs the “customer number” information and presses the “input completion” button. The input screen 132Ba may be stored in advance in a storage unit (not shown) of the mobile phone 132 for external personnel, or the mobile phone 132 for external personnel may be acquired from the custody management server 112. The inputted “customer number” information is stored in a storage unit (not shown) of the mobile phone 132 for outsiders.

  When the input of the “customer number” information is completed and the “input complete” button is pressed, the mobile phone 132 for public relations responds to the “customer number” input from the storage unit (not shown) in S615. The “customer number” information is transmitted to the deposit management server 112 as customer information (S620).

  Upon receipt of the customer information from the customer mobile phone 134, the deposit management server 112 responds to the screen creation unit 210f from the deposit information management DB 114 to the customer's deposit 10 based on the customer information. The corresponding deposit management information 310b is retrieved (or the deposit management information 310c corresponding to the customer's deposit 10 is retrieved from the deposit information storage unit 220c (S625)), and the deposit management information 310b (or A screen (hereinafter referred to as “returned item selection screen 132Bb (see FIG. 13)”) for generating a return item 10 by a foreign agent is generated based on the deposit information storage unit 220c) (S630). FIG. 13 is a diagram showing an example of a return item selection screen of the mobile phone for foreigners. In the example shown in FIG. 13, the return item selection screen 132Bb includes information on two items 10 that are a combination of transaction information and a deposit image, a check column for designating whether the deposit 10 should be returned, The configuration includes a “log off” button and an “OK” button.

  When the screen creation unit 210f generates the return item selection screen 132Bb, the deposit management server 112 returns the return processing unit 210d as response information to the customer information received from the mobile phone 132 for external personnel in response to this. The item selection screen 132Bb (strictly speaking, information for displaying the return item selection screen 132Bb on the display unit of the public relations mobile phone 132) is transmitted to the public relations mobile phone 132 (S635).

  Upon receipt of the return item selection screen 132Bb, the public relations mobile phone 132 displays the return item selection screen 132Bb on the display unit in response thereto. Thereby, the mobile phone 132 for external personnel causes the external personnel to confirm the contents of the return item selection screen 132Bb (S640), and returns the item from the list of the items 10 displayed on the return item selection screen 132Bb. The foreigner is selected as a deposit (that is, a return item) 10 (S645). In this case, it is assumed that the selection is performed by the foreign agent by inputting a check in the check column included in the return item selection screen 132Bb.

  When the return item 10 is selected by the outsider, the cell phone 132 for public relations responds to the information indicating the selected return item 10 (hereinafter referred to as “selected return item information”). It transmits to the management server 112 (S650), and a series of operation | movement is complete | finished.

After S650, the deposit management system 100 performs processing as shown in FIG. 11 between the deposit management server 112 and the customer mobile phone 134.
First, upon receipt of the selected return item information from the mobile phone 132 for external personnel, the deposit management server 112 responds to this by the return processing unit 210d (see FIG. 2) receiving the received selected return item information. Once stored in the information storage unit 220c (see FIG. 2). Next, when the deposit management server 112 stores the selected return item information in the deposit information storage unit 220c, the mail creation unit 210e (see FIG. 2) responds to the return notification email 112Ba (see FIG. 14). ) Is generated. FIG. 14 is a diagram illustrating an example of a return notification mail. The return notification mail 112Ba is an e-mail for notifying the customer that the sales representative returns the deposit 10 from the customer. In the example illustrated in FIG. 14, the return notification mail 112 </ b> Ba includes a URL for logging in to the deposit management server 112.

  In the deposit management server 112, when the mail creation unit 210e generates the return notification email 112Ba, the return processing unit 210d responds to the receipt management information 310c (see FIG. 7B) and the return notification email 112Ba. Is added to the deposit management information 310c stored in the deposit information storage unit 220c as “mail link information”. Then, the return processing unit 210d transmits a return notification email 112Ba to the customer's mobile phone 134 based on the “customer contact email address” information of the custody management information 310c (S655).

The customer's mobile phone 134 receives the return notification mail 112Ba from the deposit management server 112 and starts the operation when operated by the customer.
When the customer operates the customer's mobile phone 134, the customer's mobile phone 134 displays a return notification mail 112Ba on the display unit in response thereto. As a result, the customer's mobile phone 134 allows the customer to confirm the contents of the return notification mail 112Ba, and further selects the URL for logging in to the custody management server 112 included in the return notification mail 112Ba. Pressed) (S660).

  When the URL is selected by the customer, the customer's mobile phone 134 responds to this and transmits the selected URL information (that is, information specifying the selected URL) to the deposit management server 112 (S665).

  Upon receipt of the selected URL information from the customer mobile phone 134, the custody management server 112 responds to the authentication unit 210b (see FIG. 2) with the received customer information (that is, the customer URL when receiving the selected URL information). The customer authentication is performed by comparing the customer information received from the mobile phone 134) with the registered customer information (that is, customer information registered in the customer information storage unit 220b in advance) (S670). Here, it is assumed that the customer is correctly authenticated, and as a result, the authentication unit 210b of the deposit management server 112 transmits a logon OK signal to the customer's mobile phone 134.

  In the deposit management server 112, when the authentication unit 210b authenticates the customer correctly, the return processing unit 210d displays a return object photographing application acquisition screen (not shown) stored in advance in the screen format storage unit 220f. ) And the read return object photographing application acquisition screen (specifically, information for displaying the return object photographing application acquisition screen on the display unit of the customer's mobile phone 134) The response information to the selected URL information received from 134 is transmitted to the customer mobile phone 134 (S675). The return object photographing application acquisition screen is a screen for causing the customer's mobile phone 134 to download the return object photographing application stored in advance in the application storage unit 220d (see FIG. 2). The return object photographing application acquisition screen includes a “download execution” button for causing the customer's mobile phone 134 to download the return object photographing application.

  Upon receipt of the return object photographing application acquisition screen, the customer mobile phone 134 displays the return object photographing application acquisition screen on the display unit in response thereto. The customer's mobile phone 134 acquires the return object photographing application from the deposit management server 112 when the customer selects (presses) the “download execution” button included in the return object photographing application acquisition screen. Then, the return object photographing application is activated (S680).

  In response to the activation of the return object photographing application, the public relations mobile phone 132 displays an instruction screen (see FIG. 15) for instructing the customer to photograph the return object 10 on the display unit. The return object 10 is photographed (S685). FIG. 15 is a diagram illustrating the operation of the customer mobile phone. FIG. 15 shows that when the customer selects (presses) the “shoot” button included in the instruction screen, the shooting function of the mobile phone 132 for external personnel is activated. The photographed image of the returned item 10 (hereinafter referred to as “returned item image 10a (see FIG. 17)”) is stored in a storage unit (not shown) of the customer's mobile phone 134.

  Upon completion of shooting the return item 10, the customer's mobile phone 134 reads out the return item image 10a shot in S685 from the storage unit (not shown) and transmits it to the custody management server 112 (S690). ).

  When the deposit management server 112 receives the returned product image 10a from the customer's mobile phone 134, the image determination unit 210g (see FIG. 2) performs image determination on the received returned product image 10a in response to this ( S695), it is determined whether the return item 10 is the same as the deposit 10 to be returned (that is, whether the deposit 10 to be returned has been properly returned) (S700).

  Hereinafter, with reference to FIGS. 16 to 18, the process of S695 (“returned object image determination”) will be described. In addition, FIG. 16 is a flowchart showing an operation at the time of the return image determination of the deposit management server according to the embodiment. FIG. 17 and FIG. 18 are diagrams each showing an operation of the deposit management server according to the embodiment when determining the return image.

  In S695, as illustrated in FIG. 16, the image determination unit 210g first performs image analysis on the returned product image 10a, and the custody image 10b in which the background portion is removed from the received returned product image 10a (FIG. 17). Reference) is extracted (S695a). Next, the image determination unit 210g performs image analysis on a predetermined region (here, the thick frame portion shown in FIG. 18) of the custody image 10b, further recognizes characters, and returns a returned item from the custody image 10b. The character information described on the surface of 10 is extracted as deposit information 10c (see FIG. 18) (S695b).

  When the image determination unit 210g extracts the custody information 10c, in response thereto, the custody corresponding to the extracted custody information 10c and the return item 10 registered in the custody management DB 114 (see FIG. 1). The management information 310b is compared (S695c). Thereby, the image determination unit 210g determines whether or not the return item 10 is the same as the deposit 10 to be returned (that is, whether or not the deposit 10 to be returned has been properly returned) (S700). (See FIG. 11)).

  In the determination of S700, the deposit management server 112 determines that the return item 10 is the same as the deposit 10 to be returned (in the case of “Yes”), the return processing unit 210d (see FIG. 2). However, the deposit management information 310b registered in the deposit management DB 114 (see FIG. 1) is updated as follows, for example (S705). That is, the return processing unit 210d deletes (rewrites to blank information) “customer consent information (when depositing)” in the deposit management information 310b (see FIG. 7A) and “customer consent information (when returning)”. "Is rewritten from blank information to" agreement "information.

  When the deposit management server 112 updates the deposit management information 310b in S705, in response to this, the mail creation unit 210e (see FIG. 2) notifies the customer that the return processing of the deposit 10 has been completed. A mail (hereinafter referred to as “return completion mail (not shown)”) is generated, and the return processing unit 210d transmits the return completion mail to the customer's mobile phone 134 (S710), and the series of operations is completed. To do.

  When the customer's mobile phone 134 receives the return completion mail from the deposit management server 112 and the customer operates the customer's mobile phone 134, the return completion mail is displayed on the display unit in response (S715). The series of operations is finished. The customer knows that the return processing of the custody 10 has been completed by confirming the return completion mail displayed on the display unit of the customer mobile phone 134.

  On the other hand, in the determination of S700, the deposit management server 112 determines that the return item 10 is not the same as the deposit 10 to be returned (in the case of “No”), the mail creation unit 210e (see FIG. 2). ) Generates a mail (hereinafter, referred to as “return error notification mail 112Bb (see FIG. 19)”) notifying the outside staff that there is a possibility that a return error has occurred, and the return processing unit 210d notifies the return error. The mail 112Bb is transmitted to the customer mobile phone 134 (S720), and the series of operations is terminated. FIG. 19 is a diagram illustrating an example of a return error notification mail. The public relations officer knows that a return error has occurred by confirming the return error mail 112Bb displayed on the display unit of the mobile phone 132 for public relations. Thereby, the foreign affairs staff can immediately take measures such as collecting the wrong return item 10 and returning the correct deposit 10.

  The deposit management system 100 is in a form in accordance with the operation of a financial institution, and can manage the deposit 10 without using the deposit certificate 20 and can return the correct deposit 10 to the correct customer. ing.

  Further, the manager working at the headquarters / branch can manage the status of the deposit 10 by using the PC 122 (see FIG. 1) from the time when the foreigner deposits the deposit 10 from the customer. Therefore, the deposit management system 100 can prevent fraudulent fraud, and can also strictly manage the due date for returning the deposit 10.

  As described above, according to the deposit management system 100 according to the present embodiment, (1) even when the customer forgets to deposit the deposit 10 with a foreign employee, the deposit 10 is returned to the customer. Since this is notified by e-mail, the deposit 10 can be returned appropriately. (2) Since the deposit 10 can be managed without using the deposit receipt 20, the deposit 10 can be properly returned without considering that the customer loses the deposit receipt 20. Further, (3) since a return error can be detected based on the returned product image, even if a return error has occurred, measures such as collection of the incorrect return item 10 and return of the correct deposit 10 are immediately performed. be able to. Further, (4) since the customer intervenes in both or one of the procedures when the foreigner keeps the deposit and returns the deposit, it is possible to prevent the fraudulent act by the outsider.

  The present invention is not limited to the above-described embodiment, and various changes and modifications can be made without departing from the gist of the present invention.

  In the present embodiment, the return object photographing application is described as being downloaded from the deposit management server 112 to the customer's mobile phone 134. However, the financial institution may store the return object photographing application in the customer's mobile phone 134 in advance and lend the customer's mobile phone 134 to the customer.

  Further, for example, the deposit management system 100 is provided in the deposit management server 112 when a foreign employee takes out materials, deposits, etc. (hereinafter referred to as “goods”) from the workplace (headquarters, branches, etc.). Using the image analysis function of the image determination unit 210g (see FIG. 2), it is possible to add a function for managing whether or not the taken-out article is correctly returned. Hereinafter, the consignment management system 100 to which such a function is added is referred to as an “article management system 600”, and the consignment management server 112 and the consignment management DB 114 constituting the article management system 600 are respectively referred to as “article management server”. 612 ”and“ article management DB 614 ”.

  Hereinafter, a modified example of the deposit management system 100 (that is, the article management system 600) will be described with reference to FIGS. FIG. 20 is a block diagram showing a modified example (article management system) of the deposit management system. FIG. 21 is a block diagram showing a modified example (article management server) of the deposit management server. FIG. 22 is a diagram showing a modified example (take-out management information) of the deposit management information. Here, the article taken out by the foreign affairs will be described on the assumption that text information is written on the surface.

  As illustrated in FIG. 20, the article management system 600 includes an article management server 612 and an article management DB 614.

The article management server 612 is a server to which a function for managing whether or not an article taken out by a foreign employee has been correctly returned is added.
As shown in FIG. 21, the article management server 612 includes, in addition to the same components (see FIG. 2) as the deposit management server 112, as a functional unit of the calculation unit 210, a take-out processing unit 710 a and a return processing unit 710 b. It has. The take-out processing unit 710 a is a functional unit that registers an image and article information of an article to be taken out in the article management server 612 when an outsider takes out the article. The return processing unit 710 b is a functional unit that registers an image of the returned article and article information in the article management server 612 when an outsider returns the article.

The article management DB 614 is a database for registering an image of an article taken out by a foreign employee and information on the article (hereinafter referred to as “article information”).
As shown in FIG. 20, the article management DB 614 includes a take-out management information storage unit 720a as storage means for registering an image of an article and article information. In the example illustrated in FIG. 20, the article management DB 614 is illustrated as a separate configuration from the article management server 612, but may be configured integrally with the article management server 612.

  When taking out an article, the outsider operates the PC 122 (see FIG. 20) or the outsider's mobile phone 132 and stores the item information to be taken out via the article management server 612 in the article management DB 614. Provisionally registers (stores) in the unit 720a. The provisional registration is preferably performed by registering in advance the article information of an article expected to be taken out in the article management DB 614 or the article management server 612 and selecting it. Further, it is assumed that the temporarily registered information includes character information written on the surface of the article.

  Thereafter, the foreign affairs officer performs a procedure for taking out the article to the outside, and takes the article to the outside. At this time, the outsider operates the outsider's mobile phone 132 and reads out the article information of the article to be taken out temporarily registered in the taking-out management information storage unit 720a of the article management DB 614 via the article management server 612. Then, the outsider operates the outsider's mobile phone 132 to photograph the article, and transmits an image of the photographed article to the article management server 612 together with the read article information.

  When the article management server 612 receives the article image and article information from the mobile phone 132 for external personnel, in response to this, the takeout processing unit 710a converts the received article image and article information into the takeout management information 614a ( 22), it is registered in the take-out management information storage unit 720a of the article management server 612.

  In the case of returning the article, the foreign affairs officer performs a procedure for returning the article and returns the article. At this time, the outsider operates the outsider's mobile phone 132 to read the article information of the returned article registered in the take-out management information storage unit 720a of the article management server 612. Then, the outsider operates the outsider's mobile phone 132 to photograph the article, and transmits an image of the photographed article to the article management server 612 together with the read article information.

  When the article management server 612 receives an article image and article information from the mobile phone 132 for external personnel, in response to this, the image determination unit 210g performs the same processing as the flow shown in FIG. Here, the deposit 10 is an “article”, the return item 10 is a “returned article”, the return image 10 a is a “returned article image”, and the deposit image 10 b is an “extracted article image”. The article information of the article to which the deposit information 10c is returned will be described.

  That is, as shown in FIG. 16, the image determination unit 210g first analyzes an image of an article and extracts an extracted article image from which the background portion has been removed from the article image (S695a). Next, the image determination unit 210g performs image analysis on a predetermined region of the extracted article image, and further performs character recognition, and the character information described on the surface of the article to be returned is returned from the extracted article image. Extracted as article information (S695b).

  When the image determination unit 210g extracts the article information of the article to be returned, in response thereto, the article information of the article to be returned and the returned article registered in the take-out management information storage unit 720a of the article management server 612 are returned. The corresponding carry-out management information 614a is compared (S695c). Accordingly, the image determination unit 210g determines whether or not the returned article is the same as the taken-out article (that is, whether or not the taken-out article is properly returned) (S700 (see FIG. 11)). )).

  Note that, in the determination of S700, the article management server 612 determines that the return processing unit 710b (see FIG. 21) is the case where it is determined that the returned article is the same as the taken-out article (in the case of “Yes”). Then, the take-out management information 614a registered in the take-out management information storage unit 720a of the article management server 612 is updated to information indicating that the article has been returned (S705).

  In order to realize such a function as the article management server 612, the application storage unit 220d preferably has a program (hereinafter referred to as an “article management application program”) configured as follows in advance. The calculation unit 210 may store the application program for article management.

  In other words, the article management application program registers in advance in the article management database, as registration information, information relating to an article that is written on the surface and taken out by a foreign agent, with the computer (PC). In addition, when the taken-out article is returned, character information is extracted from the article image obtained by photographing the returned article, and the extracted character information is used as extraction information in the extraction information and the article management database. It is configured to function as an article management server that determines whether the returned article and the taken-out article are the same by comparing the registered information.

  In addition, the article management server 612 preferably sends an e-mail notifying that the returned article is wrong when it is determined that the returned article and the taken-out article are not the same item It may be transmitted to the mobile phone 132.

  Note that the article management server 612 can omit the custody processing unit 210c and the return processing unit 210d as long as it has only a function for managing taking-out and returning of articles.

10 Deposited Items 100 Deposited Items Management System 110 Center 112 Deposited Items Management Server 112 Deposited Items Management Database 118, 128 LAN
120 Headquarters / Branch 122 Personal computer 130 Visit 132 Terminal for external personnel (mobile phone for external personnel)
134 Terminal device for customers (mobile phone for customers)
140 internal network 150 mobile phone network 210 arithmetic unit 210a main control unit 210b authentication unit 210c custody processing unit 210d return processing unit 210e mail creation unit 210f screen creation unit 210g image determination unit 220 storage unit 220a public relations information storage unit 220b customer information storage Unit 220c deposit information storage unit 220d application storage unit 220e mail format storage unit 220f screen format storage unit 220g generated mail storage unit 220h generation screen storage unit 230 communication unit 600 article management system 612 article management server 614 article management database 710a take-out processing unit 710b Return processing unit 720a Take-out management information storage unit

Claims (18)

Information related to the custody, including a custody image that is a device operated by a foreign affairs with a shooting function and photographed custody deposited by the customer from the customer, as custody information, A terminal device for external personnel to send to the deposit management server;
The deposit management server that registers the deposit information including the deposit image transmitted from the terminal device for public relations as deposit management information in a deposit management database;
If the contents of the deposit information sent to the deposit management server from the terminal device for external personnel is correct, the device information is provided with a photographing function and operated by the customer. A deposit management system, comprising: a customer terminal device that transmits information for approving a registration process registered as the deposit management information to the deposit management server as approval information. In the deposit management system according to claim 1,
The deposit management server is:
When receiving the deposit information from the terminal device for public relations, generate a deposit confirmation screen for allowing the customer to confirm the contents of the deposit information, and let the customer terminal device acquire the deposit information.
The customer terminal device is:
After displaying the deposit confirmation screen acquired from the deposit management server on the display unit,
When the registration process is approved by the customer based on the displayed deposit confirmation screen, the acknowledgment information is transmitted to the deposit management server. In the consignment management system according to claim 2,
The deposit confirmation screen
The deposit management system including the deposit image captured by the terminal device for public relations. In the custody management system according to any one of claims 1 to 3,
The deposit management server is:
From the receipt of the deposit information from the terminal device for public relations until the acceptance information is received from the terminal device for the customer, the deposit management database is used as the deposit management information. To temporarily register,
When the acceptance information is received from the customer terminal device, the deposit management system causes the deposit information to be fully registered in the deposit management database as the deposit management information. In the deposit management system according to claim 1,
The deposit management server is:
When the depositary is returned to the customer as a return item from the foreign affairs, to allow the external agent to select a deposit to be returned to the customer from the deposits being stored. Generate a returned item selection screen, let the terminal device for external personnel obtain,
The terminal device for external personnel is:
After displaying the return item selection screen acquired from the deposit management server on the display unit,
Based on the displayed return item selection screen, when the custody to be returned is selected as the selected return item, the information regarding the selected return item is selected return item information as the selected return item information. A deposit management system, wherein the deposit is transmitted to a deposit management server. In the deposit management system according to claim 5,
The deposit management server is:
When the selective return information is received from the terminal device for public relations,
The customer terminal device is sent to the deposit management server a return product image obtained by photographing the return product returned to the customer from the outsider,
Further, based on the returned item image received from the customer terminal device and the stored item management information registered in the stored item management database, the returned item reflected in the returned item image, and the stored item management A deposit management system, wherein it is determined whether or not the deposit to be returned represented by the selected return item information registered as information is the same. The deposit management system according to claim 6,
The returned item has character information written on the surface, and
The deposit management server extracts the character information from the return image by recognizing the return image, and further uses the extracted character information as extraction information. By using the deposit management information corresponding to the deposit to be returned registered as the registration information, the extracted information and the registration information are compared, whereby the return item and the deposit to be returned are the same. A custody management system characterized by determining whether or not it is a thing. In the deposit management system according to claim 6 or 7,
The deposit management server is:
When it is determined that the returned item and the deposit to be returned are the same item, the deposit corresponding to the deposit to be returned registered in the deposit management database in the deposit management database A custody management system characterized in that the property management information is updated to the content indicating that it has been returned. In the deposit management system according to claim 6 or 7,
The deposit management server is:
When it is determined that the returned item and the deposit to be returned are not the same item, a return error notification email notifying that the returned item returned to the customer from the outsider is incorrect, A custody management system characterized by transmitting to a terminal device for public relations. The deposit management system according to claim 6,
The deposit management server is:
A return object photographing application program for causing the customer terminal device to execute photographing of the return object and transmission of the return object image to the deposit management server is stored in advance, and the return object photographing application program is stored. The customer's terminal device obtains the deposit management system. In the deposit management server that manages the deposits from customers
When the information about the deposit including the deposit image obtained by photographing the deposit is received as deposit information from the terminal device for the outsider who is operated by the incident officer having a photographing function, the deposit A custody processing unit for registering the custody information including an image in a custody management database as custody management information;
From the customer terminal device operated by the customer with a photographing function, when a return image obtained by photographing a return item returned as a return item from the foreign agent to the customer is received, the return item image and Based on the custody management information registered in the custody management database, the returned material that appears in the returned product image is the same as the custody to be returned that is registered as the custody management information. An image determination unit for determining whether or not
When the image determination unit determines that the returned item and the deposit to be returned are the same item, the deposit to be returned registered in the deposit management database in the deposit management database A deposit management server, comprising: a return processing unit that updates the deposit management information corresponding to an item to content indicating that the deposit has been returned. The deposit management server according to claim 11,
The return processing unit
If the image determination unit determines that the returned item and the item to be returned are not the same item, a return for notifying that the returned item returned to the customer from the outsider is incorrect A deposit management server, wherein an error notification mail is transmitted to the terminal device for external personnel. In the deposit management server according to claim 11 or 12,
Furthermore, it has a screen creation unit that generates screens,
The screen creation unit
When the depositary is returned to the customer as a return item from the foreign affairs, to allow the external agent to select a deposit to be returned to the customer from the deposits being stored. A custody management server, wherein a return selection screen is generated and acquired by the terminal device for external personnel, and the return item selection screen is displayed on a display unit of the terminal device for external personnel. A program that allows a computer to function as a deposit management server for managing deposits deposited by a customer from a customer,
The computer,
When the information about the deposit including the deposit image obtained by photographing the deposit is received as deposit information from the terminal device for the outsider who is operated by the incident officer having a photographing function, the deposit A custody processing unit for registering the custody information including an image in a custody management database as custody management information;
From the customer terminal device operated by the customer having a photographing function, when a returned product image obtained by photographing a returned product returned to the customer from the foreign agent is received, the returned product image and Based on the custody management information registered in the custody management database, the returned material that appears in the returned product image is the same as the custody to be returned that is registered as the custody management information. An image determination unit for determining whether or not
When the image determination unit determines that the returned item and the deposit to be returned are the same item, the deposit to be returned registered in the deposit management database in the deposit management database A program that causes the deposit management information corresponding to an item to function as a return processing unit that is updated to content indicating that the item has been returned. The program according to claim 14, wherein
In the return processing section,
If the image determination unit determines that the returned item and the item to be returned are not the same item, a return for notifying that the returned item returned to the customer from the outsider is incorrect A program for causing an error notification mail to be transmitted to the terminal device for external personnel. An article management database for registering, as registration information, information on articles whose text information is written on the surface and brought out by a foreign agent;
When the taken-out article is returned, the character information is extracted from an article image obtained by photographing the returned article, and the extracted information and the extracted information are used as extraction information. An article management server that determines whether or not the returned article and the taken-out article are the same by comparing the registration information registered in the article management database; Goods management system. Information relating to the article whose text information is written on the surface and brought out by a foreign agent is registered in advance in the article management database as registration information, and
When the taken-out article is returned, the character information is extracted from an article image obtained by photographing the returned article, and the extracted information and the extracted information are used as extraction information. An article management server, comprising: comparing the registered information registered in an article management database to determine whether the returned article and the taken-out article are the same. When the computer is registered in advance in the article management database as information on the article whose text information is written on the surface and taken out by a foreign agent, and the taken-out article is returned In addition, the character information is extracted from the article image obtained by photographing the returned article, and the extracted information and the registration information registered in the article management database are used as the extracted information. , A program for causing the returned article and the taken-out article to function as an article management server for determining whether or not the returned article is the same.

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