JP2010152633A - Customer service system using portable equipment - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide various customer service systems by using portable equipment and a charger for the portable equipment. <P>SOLUTION: The portable equipment 1 transmits intrinsic identification information of a built-in IC chip 10, to the charger 2 via an electric power receiving antenna 7, starts charge of the portable equipment 1 via the electric power receiving antenna 7 and an electric power transmission antenna 8, and transmits the intrinsic identification information to an information processor 3, and the information processor 3 provides information in response to the intrinsic identification information. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to a customer service system using a portable device and a charging device for portable devices.

  For example, Patent Document 1 discloses a charging device for a portable device that uses an electromagnetic induction to charge a portable device that has an electronic settlement function and includes a charging coil for receiving power by electromagnetic induction. In this case, the power supply coil of the portable device charging device and the charging coil of the portable device can be used as a communication interface.

JP 2008-236888 A

  According to the above document, in order to avoid the situation that electronic payment cannot be performed due to insufficient battery capacity of the mobile device when performing electronic payment, the customer service system that performs electronic payment while charging the mobile device and the electronic payment amount An interactive customer service system for providing service points is disclosed, but other customer service systems are not disclosed.

  Further, as a matter of course, a customer service system using a portable device other than a portable device having an electronic payment function is not disclosed.

  The technical problem of the present invention is to provide a variety of customer service systems using all portable devices and portable device charging devices.

  The customer service system according to the present invention includes a device provided with a power reception function and a signal transmission / reception function by electromagnetic induction in a portable device such as a mobile phone, a game device, and an audio device, and a power transmission function and a signal transmission / reception function by electromagnetic induction. It is configured using the attached charging device for charging the portable device in a non-contact manner, an information processing device such as a host server, and peripheral devices.

  The portable device includes a power receiving antenna that contributes to both a power receiving function and a signal transmitting / receiving function, and an IC chip, a charging circuit, and a battery connected to the power receiving antenna. The IC chip has a communication circuit, a storage circuit, a cryptographic processing circuit, and unique identification information (hereinafter also referred to as ID).

The charging device includes a power transmission antenna that contributes to both a power transmission function and a signal transmission / reception function, and a communication circuit and a power circuit for an IC tag built in the portable device, and is connected to a power source.
Further, the communication circuit is connected to a device having an information processing function such as a host server or a personal computer via a communication interface.

  The portable device transmits the unique identification information of the built-in IC chip to the charging device via the power receiving antenna, and after confirming that the transmission source of the unique identification information is the portable device, the charging device starts charging, For example, unique identification information is transmitted to the host server, the host server collects information based on the individual information associated with the unique identification information, and is externally connected to the display of the portable electronic device, the acoustic device, or the charging device via the charging device. Display on a connected display, audio equipment, sensory equipment, etc.

  An information processing device such as a host server gives priority to information that the carrier wishes to use or information that is likely to be used based on the individual information provided by the carrier of the portable device associated with the unique identification information. select.

  The IC chip uses a wireless communication standard using a frequency of 13.56 MHz band (hereinafter also referred to as NFC (Near Field Communication), specifically corresponding to ISO / IEC18092, ISO / IEC21481), and the charging It is more preferable to use a device having a wireless communication standard compliant circuit using the 13.56 MHz band frequency because the communication speed is high and the data formats that can be communicated are various.

  The mobile device is, for example, a mobile phone, a personal computer, a personal computer peripheral device, a portable information terminal (hereinafter also referred to as PDA (Personal Digital Assistance)), a digital camera, a digital video camera, an audio device, a game device, a home appliance, etc. Any portable device having a possible device, for example, a battery such as a secondary battery or a capacitor may be used.

  A portable device having a display and a speaker in advance is more preferable in terms of the size and weight reduction of the charging device and the peripheral device of the charging device, but does not have an information display means such as a display or a speaker as an original function. Even if it is a thing, it is also preferable to add the above-mentioned information display means for the purpose of use in the present invention.

  The charging device may be any shape as long as it has a structure or shape on which a portable device such as a thin plate shape or a box shape can be placed or fixed, and it may be an independent charging stand, such as a table or cabinet. It may be incorporated in furniture, electronic devices such as personal computers and peripheral devices, mouse pads, office supplies, crafts, and the like.

  Since the power receiving antenna of the portable device and the power transmitting antenna of the charging device are preferably arranged close to each other and more preferably face-to-face, it is preferable that the relative position between the portable device and the charging device is clearly indicated. A plurality of charging devices may be arranged, and a plurality of power transmission antennas may be arranged in one charging device, so that the arrangement position of the mobile device may have a degree of freedom.

  An information processing device such as a host server is disadvantageous in that it does not cause security problems, and information regarding billing processing such as electronic payments, and forcing or not using the electronic payment function for mobile device users Information is not provided, and information is provided in one direction from the information processing device side to the portable device or the charging device.

  According to the present invention, there is provided a customer service system using a portable device provided with a power transmission / reception function and a signal transmission / reception function by electromagnetic induction, a charging device for charging the portable device in a contactless manner, and an information processing device. Information based on individual information associated with the unique identification information of the IC chip mounted on the portable device using the signal transmission / reception function while charging the portable device from the charging device using the power transmission / reception function Is provided in one direction to the user of the portable device via the information processing apparatus, a customer service system using the portable device is obtained.

  According to the present invention, there is obtained a customer service system using a portable device, wherein the portable device has a power receiving antenna, and the power transmitting / receiving function and the signal transmitting / receiving function function using the power receiving antenna. .

  According to the present invention, there is obtained a customer service system using a portable device, wherein the charging device includes a power transmission antenna, and the power transmission / reception function and the signal transmission / reception function function using the power transmission antenna. .

  According to the present invention, it is possible to obtain a customer service system using a portable device, wherein the individual information is provided by the carrier.

  According to the present invention, the IC chip is a wireless communication standard compliant IC chip using a 13.56 MHz band frequency, and the charging device has a wireless communication standard compliant circuit using the 13.56 MHz band frequency. The customer communication system using a portable device is obtained, wherein the wireless communication standard compliant IC chip and the wireless communication standard compliant circuit function the signal transmission / reception function via the power receiving antenna and the power transmission antenna. .

  According to the present invention, a portable device that can be used in a customer service system using the portable device, the secondary battery storing the IC chip, the power receiving antenna connected thereto, and the power received by the power receiving antenna. And a portable device characterized by having a device such as a capacitor.

  With the above configuration, the portable device uses the personal information indicating the preference of the portable device user associated with the unique identification information of the built-in IC chip while charging the portable device that needs to be charged. It is possible to provide a customer service system that uses portable devices that contribute to increased profits through advertisements at stores and facilities where charging devices are installed, as well as providing information that would be likely to be improved. .

  The present invention relates to a customer service system using a mobile device, and a store or facility to be used using a unique identification information of an IC chip built in the mobile device when a portable device user uses the store or facility. Obtain information and information that is likely to be used by carriers of other stores, facilities, organizations, etc. that are affiliated with the store or facility, and also charge the mobile device using the antenna used for the information communication. A customer service system that can.

  Even if the purpose of the portable device carrier is not to obtain information on the store or facility, the carrier can effectively use the time to charge even if the purpose is charging. It is a customer service system that can effectively advertise and promote according to taste.

  In addition to mobile phones, mobile devices include game devices, personal computers, peripheral devices such as external memory and mice, data conversion components, PDAs, music recording / playback devices, recording devices, headphones and other acoustic devices, digital cameras, digital Any portable device having a rechargeable battery such as a home appliance such as a video camera, a television, a radio, and a lighting device may be used.

  FIG. 1 is a diagram illustrating an example of a device configuration of the present invention.

  At least a power receiving antenna 7, a portable device 1 having an IC chip 10 and a battery 9 connected thereto, a power transmission antenna 8, a power supply circuit 11 connected thereto, and a charging device 2 having a communication circuit 12 are connected to the power receiving antenna 7. The power transmission antenna 8 is disposed so as to face each other, and the power generated in the power transmission antenna 8 by electromagnetic induction is received by the power reception antenna 7 and stored in the battery 9 via a circuit (not shown).

  The communication circuit 12 of the charging device 2 is polled at a predetermined frequency via the transmission antenna 8, and the IC chip 10 receives the unique identification information given in the manufacturing stage of the IC chip 10 in response to this polling. 7, the power transmission antenna 8 receives this and transmits it to the information processing device 3.

  The information processing apparatus 3 includes a storage unit that manages or collects the unique identification information management function 14 and the provided information 13.

  The charging device 2 includes a display terminal 5 for displaying information such as visual information, auditory information, and bodily sensation information, a display terminal 5 such as a speaker and a vibrator, and an input device 6 such as a keyboard, touch panel, button, switch, and sound collector as necessary. Arranged.

  An AC power supply 4 is connected to the power supply circuit 11 to supply power.

  FIG. 2 is a diagram for explaining the customer service system of the present invention.

(Unique identification information reading process 36)
When the user of the portable device 1 places the portable device 1 at a predetermined position of the charging device 2 as the operation 21, the IC chip 10 of the portable device 1 responds to the polling 22 from the charging device 2 via the power receiving antenna 7. The unique identification information recognition 23 is performed via the power transmission antenna 8. Polling 22 is repeated until a response is received.

  If the unique identification information recognition 23 is successful, the unique identification information is transmitted to the unique identification information management function 14 of the information processing apparatus 3 via the communication circuit 12, and the menu display 24 is executed on the display terminal 5.

(Charging process 38)
Almost simultaneously with the menu display 24, the charging start 25 is executed after confirming whether or not the mobile device 1 can be charged by a procedure not shown. The charging 26 continues until the charging completion confirmation 27 is successful. The charging status and charging completion are confirmed by the charging function of the mobile device 1. You may display a charge condition and charge completion information on the display terminal 5 with the circuit which is not shown in figure.

(Processing 37 in the information processing apparatus)
Subsequent to the menu display 24, the unique identification information matching function 28 for checking the presence or absence of the stored unique identification information is executed in the unique identification information management function 14 of the information processing apparatus 3.

  If it is determined that the unique identification information is new unique identification information as a result of the unique identification information collation 28, the necessity of member registration 29 is selected. If the member registration requirement is selected, the unique identification information management function 14 of the information processing apparatus 3 is used. Then, the information processing apparatus recording 30 is executed. In accordance with an instruction (not shown) displayed by the information processing apparatus, for example, in the form of a questionnaire, the user inputs individual information sufficient to specify the user's preference and environment.

  If the member registration unnecessary is selected, whether or not to end the process is selected following the menu display 31 and if the end is selected, the unique identification process deletion 35 is executed to store the unique stored in the charging device 2 and the information processing device 3 All the identification information is erased and all the processes are terminated. If the end is not selected, the menu display 24 is restored.

  As a result of the unique identification information collation 28, when it is determined that the unique identification information has been registered, the information provision 33 is executed subsequent to the execution of the member menu display 32, and the carrier is registered in advance in the information processing apparatus 3. Provide information according to the individual information of the carrier. The information is displayed using the content selected from the member menu or display means. The information provision 33 may be executed without executing the member menu display 32. If necessary, it is also preferable to add or correct individual information here.

  Each time the information provision 33 is separated or terminated, the process completion confirmation 34 is executed, and the member menu display 32 and the information provision 33 are repeated until the end is selected. If the end is selected, the unique identification information deletion 35 is executed. Then, all the unique identification information stored in the charging device 2 and the information processing device 3 is deleted, and all the processes are terminated.

  Hereinafter, it explains in full detail using an Example.

Example 1
An embodiment in an airport restaurant will be described.

  Various devices such as the portable device 1, the charging device 2, the information processing device 3, the display terminal 5, and the input device 6 shown in FIG. 1 were prepared. The IC chip 10 is an NFC compatible IC, the communication circuit 12 is an NFC compatible circuit, and the communication distance is 10 cm or less. The mobile device 1 used a mobile phone.

  The charging device 2 is built in the table, the installation position of the portable device 1 is displayed so that the power receiving antenna 7 and the power transmitting antenna 8 face each other, and information can be input by a touch panel method as the display terminal 5 and the input device 6. A display with earphones is connected.

  The carrier entered the restaurant in the airport for a meal while waiting for boarding guidance 45 minutes later, and placed the mobile phone on the portable device installation position display location on the restaurant table.

  Charging of the mobile phone is started by the procedure shown in FIG. 2 by the power receiving antenna 7 and the IC chip 10 built in the mobile phone and the power transmitting antenna 8 built in the charging device 2, and the unique identification information collation 28 is executed. It was. Since the unique identification information was not verified by the carrier, after executing member registration 29, the flight information of the aircraft waiting for boarding guidance is input on the member menu display 32, and then the tourist information on the destination is provided as information provision 33. I ate while browsing.

  The boarding guidance for the flight entered 40 minutes later was displayed on the display, and the boarding guidance flowed from the earphone with an alarm sound.

(Example 2)
Examples in the library will be described.

  Various devices such as the portable device 1, the charging device 2, the information processing device 3, the display terminal 5, and the input device 6 shown in FIG. 1 were prepared. The IC chip 10 is an NFC compatible IC, the communication circuit 12 is an NFC compatible circuit, and the communication distance is 10 cm or more. The portable device 1 used an audio playback device.

  The charging device 2 has a plurality of power transmission antennas and is built in a reading desk in the library. The installation position of the portable device 1 is displayed so that the power receiving antenna 7 and the power transmitting antenna 8 face each other, and a display is connected as the display terminal 5 and is built in the viewing desk. Moreover, a keyboard is connected as the input device 6 and is built in the browsing desk.

  When the portable person places the sound reproduction device on the portable device installation position display location of the browsing desk, the power receiving antenna 7 incorporated in the sound reproduction device, the IC chip 10 and the power transmission antenna 8 incorporated in the charging device 2 Charging of the sound reproducing device was started by the procedure shown in FIG. 2, and the unique identification information collation 28 was executed. Since the unique identification information coincides with the information processing apparatus storage information, the member menu display 32 is executed. When a user inputs a request for provision of new publication information on the member menu using the keyboard, the new book guide related to natural science that the carrier is reading is displayed on the display, and related event information and new products for outdoor products are displayed. Information also popped up.

  The carrier displayed the lending status of the newly published book. Since the desired book was being rented out, he made a lending reservation.

  The present invention provides various facilities, restaurants, retail stores, rental shops, cleaning shops, gas stations, movie theaters, bookstores, etc., boarding guidance, timetables, sightseeing / peripheral guidance, stores other than the examples described above.・ Product information, restaurant menus / charges, various reservations, inventory confirmation, service guidance, service start / end guidance, news, weather forecast, etc. Can do.

  As mentioned above, although embodiment of this invention was described using drawing and an Example, this invention is not limited to these, Even if there is a design change of the range which does not deviate from the summary of this invention, it is included in this invention. . That is, various modifications and corrections that can naturally be made by those skilled in the art are also included in the present invention.

The figure explaining the apparatus structural example of this invention. The figure explaining the customer service system of this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Portable apparatus 2 Charging apparatus 3 Information processing apparatus 4 AC power supply 5 Display terminal 6 Input apparatus 7 Power receiving antenna 8 Power transmitting antenna 9 Battery 10 IC chip 11 Power supply circuit 12 Communication circuit 13 Provided information 14 Unique identification information management function 21 Operation 22 Polling 23 Unique identification information recognition 24 Menu display 25 Charging start 26 Charging 27 Charging completion confirmation 28 Unique identification information verification 29 Member registration 30 Information processing device record 31 Menu display 32 Member menu display 33 Information provision 34 Processing end confirmation 35 Unique identification information deletion 36 Unique Identification information reading process 37 Processing in information processing apparatus 38 Charging process

Claims (6)

  A power transmission / reception function and a signal transmission / reception function by electromagnetic induction, respectively, a customer service system using a portable device, a charging device for charging the portable device in a contactless manner, and an information processing device, wherein the power transmission / reception function The mobile device is charged from the charging device using the signal, and information based on the individual information associated with the unique identification information of the IC chip mounted on the mobile device using the signal transmission / reception function is stored in the mobile device. A customer service system using a portable device, wherein the customer service is provided in one direction to the user via the information processing apparatus.   The customer service system using a portable device according to claim 1, wherein the portable device has a power receiving antenna, and the power transmitting / receiving function and the signal transmitting / receiving function function using the power receiving antenna.   3. The customer service system using a portable device according to claim 1, wherein the charging device includes a power transmission antenna, and the power transmission / reception function and the signal transmission / reception function function using the power transmission antenna. .   4. The customer service system using a mobile device according to claim 1, wherein the individual information is provided by the user.   The IC chip is a wireless communication standard compatible IC chip using a 13.56 MHz band frequency, and the charging device has a wireless communication standard compatible circuit using the 13.56 MHz band frequency, and is compatible with the wireless communication standard. 5. The customer using a portable device according to claim 1, wherein the IC chip and the wireless communication standard compliant circuit function the signal transmission / reception function via the power receiving antenna and the power transmitting antenna. Service system.   It is a portable apparatus which can be used for the customer service system using the portable apparatus in any one of Claim 1 to 5, Comprising: The electric power received by the said IC chip, the said receiving antenna connected to this, and the said receiving antenna A portable device comprising a device for storing.

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