JP2010093599A - Emergency command apparatus and emergency command method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To issue a command by acquiring detailed disaster information as rapidly as possible while quickly dealing with an emergency report even in emergency report congestion. <P>SOLUTION: If no commander responds to a report dialing "119" for a fixed time, a substitutive transponder 1 reproduces a voice file 3 for disaster information questions and makes questions about report contents. A reporter answers the questions pressing dial buttons of a reporter terminal 32. PB signals are analyzed by a PB signal analyzer 4, disaster information is created from an analysis result and positional information acquisition of the reporter, a station to issue a command thereto is selected by utilizing a dispatch information database 7 and vehicle dynamic-state information 8, and the command is issued by a voice file 6 for commands. If an emergency report to which the questions have not been completed is received on a command board, however, the disaster information created by the substitutive response is displayed on a command board. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to an emergency command device emergency command method for transmitting an emergency command in response to an emergency call such as 119 call.

  A fire fighting command system is known that accepts 119 reports such as fire and first aid, and issues dispatch commands to fire engines or emergency vehicles at each station according to the content of the report. In this fire-fighting command system, if the commander does not accept the 119 report for a certain period of time, the recorded voice is played back by the command control device to the reporter. Thus, it is reported that it is difficult to connect to the commander due to congestion of incoming call 119, and an instruction is given to wait until the commander accepts it. However, since this type of incoming call is often congested, the caller often waits until the commander can accept the call, and cannot be said to be a quick response to the 119th call.

  As a first conventional technique for solving such a problem, when the response from the operator of the reception desk that receives the 119 report is delayed for a predetermined time or more, the 119 report is connected to the automatic reception circuit, and the automatic reception circuit Proxy response that detects disaster information through question and response by voice of synthesized voice and reporter, inputs information necessary for vehicle selection from disaster information to automatic dispatch specification device, and selects vehicle without operator intervention A system is known (see, for example, Patent Document 1).

  The second prior art also includes a PB signal recognition unit that automatically responds to voice guidance when an emergency call line is congested and recognizes the contents of a disaster report from a response by pressing a push button to a predetermined voice guidance from a reporter. (For example, refer to Patent Document 2).

Japanese Patent Laid-Open No. 11-098258 (page 2 to page 3, FIG. 2) JP2003-158586 (4th page, 6th page, FIG. 2)

  However, since the prior art 1 described above issues a dispatch command based on the disaster information detected from the response voice information from the reporter, there is a problem that there is a low possibility that accurate disaster information can be acquired due to the accuracy of voice recognition. This point can be solved by combining the conventional technique 2 and obtaining the response information with a PB signal. Even so, however, the disaster information that can be obtained by an automatic response is less precise than the disaster information that is obtained by normal speech between the reporter and the commander.

  Furthermore, in the prior art 1, since an automatic dispatch designation device is used to give a command, there is a problem that an emergency command cannot be issued at a firefighting headquarters where the automatic dispatch designation device is not introduced.

  SUMMARY OF THE INVENTION An object of the present invention is to provide an emergency command device capable of obtaining a detailed disaster information as soon as possible and issuing a command while promptly responding to emergency call congestion.

  In order to solve the above problem, the emergency command device according to the present invention automatically substitutes a proxy response device for an emergency call from a caller terminal that has not been accepted at a command board for a certain period of time. When a question about disaster information is completed, a station is selected and a command is issued, but when an emergency call that has not been answered is received at the command board, the disaster information created by the proxy response is displayed on the command board. It is characterized by.

  More specifically, the emergency command device of the present invention can accept a 119 call from the caller terminal (32 in FIG. 1), and listen to disaster information through a voice call between the caller and the commander. A command board (2 in Fig. 1) for selecting a station and issuing a command, and a PB entered from the caller terminal that automatically responds to the 119th report that has not been received by the command board for a certain period of time. It has a proxy response device (1 in Fig. 1) that generates a disaster information by analyzing the signal and automatically gives a command to the selected station by voice synthesis. If accepted, a notification message is sent from the command board to the proxy response device, and the proxy response device that has received the reception notification message analyzes and creates a PB signal input from the reporter terminal by the reporter using the proxy response. Disaster information Sent to the decree stand, finger-old stand is characterized by displaying the disaster information.

  The above reception notification message may be transmitted / received via a command server (9 in FIG. 1) that notifies vehicle response information to the proxy response device.

  The proxy response device (1 in FIG. 1) announces to the caller terminal whether to wait for a response from the command board after the command or to disconnect the emergency line during the emergency call, and when disconnect is selected Disconnect emergency line. Further, at the command board, the ringing tone for notifying the arrival of the notification continues to ring while the proxy response device makes a proxy response.

  The proxy response device (1 in FIG. 1) is a PB signal analysis unit (4 in FIG. 1) for analyzing the PB signal, and for disaster information questions for conducting guidance to the reporter and questions for acquiring disaster information. Based on the result of analyzing the audio file (3 in Fig. 1), the location information audio file (5 in Fig. 1) used for confirmation of the location information obtained by the question, and the PB signal, the location where the command is issued Dispatch information database for selection (7 in FIG. 1), vehicle dynamics information file (8 in FIG. 1) holding the dynamic information of vehicles deployed at each station, and used when issuing commands Command voice file (6 in FIG. 1).

  In the present invention, when an emergency call from the caller terminal is accepted at the command board, the disaster information is heard by voice call between the caller and the commander, the station is selected, and a command is issued. However, the proxy response device automatically responds to emergency calls that have not been received for more than a certain period of time at the command board, and automatically generates disaster information by analyzing the PB signal input from the caller terminal. A command is given to the selected station by speech synthesis.

  At the command board, when the proxy response device makes a proxy response, the ringing tone that informs the arrival of the notification continues to ring, and when the emergency response in response to the proxy response is accepted at the command table, the command table changes to the proxy response device. Send an acceptance notification message. Upon receiving the acceptance notification message, the proxy response device sends the disaster information created by analyzing the PB signal input from the reporter terminal by the reporter to the command board by the proxy response. The command board displays disaster information so that the commander can view the disaster information.

  According to the present invention, it is possible to obtain an effect that detailed disaster information can be obtained and commanded as soon as possible while quickly responding to emergency call congestion. The reason for this is that it is possible to automatically respond to emergency calls that have not been received at the command board for a certain period of time or more. After receiving the location information, the nearby disaster information is announced, and the disaster information that has already been dispatched. This is because reporting time for the same disaster is shortened by telling the reporter. Next, when the question about disaster information by proxy response ends without being accepted at the command board, the proxy response device selects a station and issues a command. In addition, when the question is not completed, that is, when an emergency call is being received at the command board, the disaster information that has been created by the proxy response is displayed on the command board so that the commander can recognize the disaster information. This is because it is possible to listen to further details of the disaster without hearing from the reporter.

  Next, the best mode for carrying out the present invention will be described in detail with reference to the drawings.

  FIG. 1 is a block diagram showing a first emergency command device of the present invention together with a reporter terminal 32. This emergency command device is installed, for example, at the fire department headquarters, and the caller terminal 32 can be connected to the 119th line. In FIG. 1, only one reporter terminal 32 is shown in order to avoid complication of the drawing, but a plurality of reporter terminals 32 are often connected to the emergency command device at the same time.

  As shown in FIG. 1, the emergency command device includes a proxy response device 1, a command stand 2, a command server 9, a position information receiving device 10, and a command control device 11. The emergency command device and a station terminal (not shown) for receiving a command from the emergency command device at each fire station in the district can be communicated via the command control device 11 or the command server 9. The reporter terminal 32 is a terminal such as a telephone for a person who has witnessed the occurrence of a disaster such as a fire or an accident to report the disaster information to the 119th command device. Moreover, the command server 9 can receive vehicle dynamics information from a terminal (not shown) of the dispatching vehicle.

  The command control device 11 is an exchange, and responds to the 119 report from the reporter terminal 32 and transmits the 119 report from the reporter terminal 32 to the command stand 2. As a result, if there is a command by the commander from the command board 2 within a certain time, the command is transmitted to each fire department in the district. However, if there is no command from the command board 2 even after a certain period of time has elapsed, a line connection is made between the reporter terminal 32 and the proxy response device 1. And the instruction | command from the proxy response apparatus 1 obtained by the result of a response with the reporter terminal 32 and the proxy response apparatus 1 is transmitted to the station terminal of each fire department in the district.

  When the 119 notification is received, the proxy response device 1 automatically makes a proxy response to the reporter terminal 32 when the 119 notification is not responded by the command board 2 even after a certain period of time as described above. In addition, information is automatically exchanged with the reporter terminal 32. Among them, the disaster information is acquired, the position information is confirmed, the disaster point is determined, and the nearby disaster information is announced to the reporter terminal 32. Further, a station is selected and a command is given by the command control device 11. Then, the reporter terminal 32 is notified whether to wait for a response from the command board 2 or to disconnect the 119th line, and when disconnection is selected, the 119th line is disconnected.

  When the proxy response device 1 receives an acceptance notification message from the command server 9 during the proxy response, the proxy response device 1 returns a disaster information message. In addition, a position information request message is sent to the command server 9, and a position information message is received from the command server 9 in response thereto.

  When the command board 2 receives the 119 report from the reporter terminal 32 via the command control device 11, the command board 2 sounds a ringtone to notify the commander that the 119 call is being received. This ringing is stopped when the 119 report is received by the commander within the predetermined time. The commander listens to the disaster information from the reporter via the command control device 11 from the command board 2, disconnects the 119th line, and transmits the command to the station terminal.

  On the other hand, even if the 119 report is not accepted by the commander within a certain time, the command stand 2 continues to ring even if the 119 report is in the proxy response in the proxy response device 1. In this case, the line 119 during proxy response is transmitted via the command server 9 and can be recognized by the command board 2.

  When the command 119 is accepted by the commander, the command board 2 sends an acceptance notification message to the proxy response device 1 via the command server 9. When a disaster information message being created in the proxy response is received from the proxy response device 1 via the command server 9, the contents of the disaster information are displayed. As a result, the commander can recognize the disaster information that has been acquired by the proxy response device 1 so far, so that it is possible to listen to further details of the disaster without hearing from the reporter. In this case, the ringing is stopped when disconnection is selected for the aforementioned announcement to the reporter terminal 32 by the proxy response device 1.

  The command server 9 transmits an acceptance notification message from the command table 2 to the proxy response device 1, and transmits a disaster information message from the proxy response device 1 to the command table 2. Further, the position information request message from the proxy response device 1 is transmitted to the position information reception device 10, and the position information message from the position information reception device 10 is transmitted to the proxy response device 1. Further, when the vehicle movement information is received, the proxy response device 1 is notified.

  When the location information receiving device 10 receives the location information request message from the command server 9, for example, the location information receiving device 10 is notified from a network such as a mobile phone carrier, an IP carrier, or NTT, and acquires the location of the caller (referred to as location information). . By receiving the radio waves emitted by the reporter terminal 32, these traders can know the latitude and longitude where the reporter terminal 32 and therefore the reporter is located, or the city number of the prefecture.

  Next, the proxy response device 1 includes a disaster information question voice file 3, a PB signal analysis unit 4, a position information voice file 5, a command voice file 6, a dispatch information database 7, and a vehicle dynamic information file 8. .

  The disaster information question audio file 3 stores a question for listening to disaster information from the reporter, for example, a recorded voice such as “Is it a fire or first aid?”. Disaster information is information on what is burning in the case of a fire (for example, buildings, vehicles, ships), places where it is burning (for example, forests, tunnels, highways), and people left in the building It is information such as whether there are some people or whether there are injured people. In the case of emergency, it is information on accidents (for example, traffic accidents, machine accidents), information on whether the rescue is a mountain or a rescue, whether there is a consciousness of the person to be rescued, and if it is a disease, whether it is a physical condition or chronic disease.

  In the position information audio file 5, after the position information receiving device 10 acquires the position information, address sounds for confirming the position to the reporter, for example, “A city”, “B town”, “D village” ", 1-chome", "2nd address", etc. are recorded. This is also used at the time of command or vehicle position announcement.

  The command voice file 6 is a voice file that is used when a command is issued to the office. Command voices such as “Fire”, “Ambulance”, “XX Emergency” (vehicle name), “General building”, etc. are recorded. Has been.

  The dispatch information database 7 records dispatch plans according to disaster information created in advance. The disaster information dispatch plan is, for example, a plan to dispatch a vehicle from station C if a fire breaks out in area A and to dispatch a vehicle from station D if a fire occurs in area B. is there.

  The vehicle dynamics information file 8 stores the vehicle dynamics information notified from the command server 9. The vehicle movement information is information indicating, for each vehicle, the state of fire engines, ambulances, and the like arranged at each fire station, that is, whether the vehicle is waiting, dispatching, arriving at the site, working, or being maintained.

  The PB signal analysis unit 4 analyzes information (PB signal) exchanged with the reporter terminal 32 and accumulates disaster information in the proxy response device 1 according to the result.

  Next, the operation of the emergency command device configured as described above will be described.

  When the caller terminal 32 receives an incoming call 119 to the emergency command device (FIG. 2-A1), a ringing tone sounds on the command board 2. When the 119 report is received and responded to by the commander within a certain time in the command board 2, the 119 report is processed in a normal manner by the exchange between the reporter and the commander. That is, the commander issues a command from the command board 2 to the appropriate station via the command control device 11 according to the information heard from the reporter. Line 119 is disconnected and the ring tone stops ringing.

  However, if the 119 call is not answered by the commander for a certain period of time (FIG. 2-A2), the proxy response device 1 automatically responds (FIG. 2-A3). The proxy response device 1 reproduces the disaster information question audio file 3 on the reporter terminal 32 (FIG. 2-A4), and informs the reporter. The disaster information question audio file 3 is used to ask the whistleblower about the disaster information, and the whistleblower presses the dial button on the whistleblower terminal such as a telephone terminal (for example, the report content is “fire” or “ (Items such as “Emergency”) (FIG. 2-A5, FIG. 3-B1).

  The proxy response device 1 analyzes the PB signal sent from the reporter terminal 32 by the PB signal analysis unit 4 (FIG. 2-A6), and accumulates disaster information in the proxy response device 1 according to the analysis result. Further, the reporter is notified that position information is to be acquired (FIGS. 2-A7, 3-B2, and B3), and the position information is acquired (FIG. 2-A8). FIG. 4 shows a message flow when position information is acquired.

  In FIG. 4, the proxy response device 1 sends a location information request message 12 to the command server 9, and the command server 9 sends a location information request message 13 to the location information receiving device 10. The location information receiving device 10 acquires location information, sends a location information message 14 to the command server 9, and the command server 9 notifies the proxy response device 1 of location information with a location information message 15. The proxy response device 1 that has received the location information uses the location information sound piece file 5 to confirm to the reporter whether the location information is accurate (FIGS. 2-A9 and 3-B4).

  After the confirmation is completed and the disaster point is determined, the disaster information in the vicinity is announced using the location information voice file 5 and the command voice file 6 (FIG. 2-A10). If the reporter determines that there is, the reporter terminal 32 is informed that a command has already been issued and the vehicle has been dispatched, and the 119th report is disconnected. When the reporter determines that the announced disaster information does not overlap with the report content (FIG. 2-A11), the question on the report content is continued (FIGS. 2-A12, A13, FIG. 3-B5). B7).

  In addition, based on the disaster information created by analyzing the PB signal (FIG. 2-A6) and acquiring the position information (FIG. 2-A8), the dispatching information database 7 and the vehicle dynamics information file 8 can be used to determine where the command is issued. Select (FIG. 2-A14). The stored contents of the vehicle dynamics information file 8 can change from moment to moment by receiving vehicle dynamics information from each station. The proxy response device 1 issues a command to the selected station using the command voice file 6 (FIG. 2-A15), and whether the reporter waits for a response from the commander or disconnects the 119th line. Announcement is made (FIG. 2-A16). When the reporter selects disconnection of the 119th line, the proxy response device 1 disconnects the 119th line. As a result, the 119th line is not maintained.

  The above is an explanation of the case where the process for the 119th report is completed only with the proxy response without the 119th report being received by the commander. However, even while the proxy response device 1 is responding to the 119 notification, the command stand 2 continues to ring the 119 ringing tone to notify the commander that the 119 notification is being received. Therefore, the 119 report may be accepted by the commander before the processing by the proxy response ends.

  The command board 2 recognizes the 119th line that is responding, and when the commander receives the 119th notice that the proxy response device 1 is responding at the command board 2, the command board 2 receives the command server 9. A notification message 16 is sent (16 in FIG. 5). Upon receiving the reception notification message 16, the command server 9 notifies the proxy response device 1 of the reception notification message 17 (17 in FIG. 5). The proxy response device 1 that has received the notification of the reception notification message 17 sends a disaster information message 18 being created to the command server 9 (18 in FIG. 5). Upon receiving the disaster information message 18, the command server 9 sends a disaster information message 19 to the command board 2 (19 in FIG. 5).

  The command board 2 that has received the disaster information message 19 displays the disaster information acquired by the proxy response device 1. The commander sees it and from there it is processed in the usual way instead of the proxy response. That is, the commander sends a command from the command board 2 to the appropriate station via the command control device 11 with more accurate information heard from the reporter. Line 119 is disconnected and the ring tone stops ringing. At this time, it is possible to listen to further disaster contents without hearing the disaster information from the reporter, and as a result, the maintenance time of the 119th line can be shortened.

  Next, FIG. 6 is a block diagram showing a second emergency command device of the present invention. The redundant description with the first emergency command device of the present invention is avoided, and only different points are mentioned. This emergency command device has an automatic dispatch designation device 24 and a case terminal 25 added to the emergency command device shown in FIG.

  Conventionally, this type of emergency command device is often provided with an automatic dispatch specification device 24 that selects a dispatch vehicle based on disaster information and automatically issues a command, so that a new device is introduced by using this device. The present invention can be applied without any problem. The proxy response device 1 sends the disaster information created by analyzing the PB signal and receiving the position information to the automatic dispatching device 24 via the command server 9, and entrusts the command (FIG. 2-A15). The automatic dispatching device 24 gives a command via the command control device 11.

  The command server 9 that has received the disaster information message 22 sends the disaster information message 23 to the automatic dispatching device 24 as shown in FIG. 6 instead of the command board 2 as shown in FIG. The automatic dispatch designation device 24 displays this (disaster information content heard from the reporter) on the case terminal 24. The commander views the disaster information displayed on the case terminal 24, and then processes the 119 notification by a normal method instead of the proxy response.

  FIG. 7 is a block diagram showing a third emergency command device of the present invention. The overlapping description with the first and second emergency command devices of the present invention is avoided and only the differences are mentioned. In this emergency command device, a case display terminal 26 is added to the emergency command device shown in FIG.

  Here, the proxy response device 1 sends the disaster information created by analyzing the PB signal and receiving the location information to the incident display terminal 26 by the disaster information message 27 (27 in FIG. 7), and receives the disaster information message 27. The case display terminal 26 displays a disaster information list. A commander who issues a command (FIG. 2-A15) by operating the case display terminal 26 is arranged, the same disaster is discriminated, the command is controlled, and a command is issued from a highly urgent one. Further, by operating the case display terminal 26, it is possible to edit a station where a command is issued.

  In the description so far, there is one command board, but FIG. 8 shows an emergency command device of the firefighting headquarters with two command boards installed and two commanders. There are three reporter terminals and 119 line. In this emergency command device, two command boards are installed and there are two commanders, but there are three 119 lines, so if there are two 119 notifications, the third case will be handled immediately. I can't do it. If a conventional proxy response system is used, the whistleblower can be put on standby by playing voice guidance, but this cannot be done quickly.

  Therefore, the emergency command device of the present invention listens to the content of the report and obtains location information after the proxy response, does not cause the caller to wait by creating and issuing disaster information, and by the commander When the 119th report can be accepted, it is possible to respond more promptly without listening to the disaster information redundantly. The maintenance time of the 119th line can also be shortened.

The block diagram which shows the 1st emergency command device of this invention with a reporter terminal Flow chart showing messages and actions of the whistleblower and proxy response device Figure showing a specific example of a question about disaster information Diagram showing location information reception message flow A diagram showing the flow of disaster information messages The block diagram which shows the 2nd emergency command device of this invention with a reporter terminal The block diagram which shows the 3rd emergency command device of this invention with a reporter terminal More practical block diagram of the proxy response device of the present invention

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Proxy response apparatus 2,28 Command board 3 Disaster information question voice file 4 PB signal analysis part 5 Position information voice file 6 Command voice file 7 Dispatch information database 8 Vehicle dynamics information file 9 Command server 10 Position information receiver 11 Command control device 12, 13 Position information request message 14, 15 Position information message 16, 17, 20, 21 Reception notification message 18, 19, 22, 23, 27 Disaster information message 24 Automatic dispatch specification device 25 Case terminal 26 Case display terminal 29-31 Line 119 32-35 Caller terminal

Claims (7)

  The proxy response device automatically responds to an emergency call from a reporter terminal that has not been accepted for a certain period of time at the command board. When the question about disaster information by the proxy response ends, the station is selected and commanded. However, the emergency command device displays the disaster information created by the proxy response on the command board when an unanswered emergency call is received at the command board. It is possible to accept the 119 report from the whistleblower terminal, listen to disaster information by voice call between the whistleblower and the commander, select a station, and give a command,
Automatically responds to the 119 call that has not been received by the command board for a certain period of time, analyzes the PB signal input from the caller terminal, creates disaster information, and automatically selects the selected station A proxy response device that gives instructions by speech synthesis
When the 119 notification in the proxy response is received at the command board, an acceptance notification message is sent from the command board to the proxy response device, and the proxy response device that has received the reception notification message notifies the proxy response by the proxy response. An emergency command device characterized in that a disaster information created by analyzing a PB signal input from the reporter terminal is sent to the command board, and the command board displays the disaster information.   The emergency command device according to claim 2, wherein the acceptance notification message is transmitted / received via a command server that notifies the vehicle response information to the proxy response device.   The proxy response device announces to the caller terminal whether to wait for a response from the command board after the command or to disconnect the emergency line during the emergency call. 4. The emergency command device according to claim 1, wherein the line is disconnected.   5. The emergency command device according to claim 1, wherein the ringing tone for notifying the arrival of the notification continues to ring while the proxy response device is making a proxy response. The proxy response device is:
A PB signal analyzer for analyzing the PB signal;
Disaster information question audio file for conducting questions to reporters and obtaining disaster information,
An audio file for location information used for confirmation of location information obtained by the question,
Based on the result of analyzing the PB signal, a dispatch information database for selecting a station to which a command is issued;
Vehicle movement information file holding movement information of vehicles deployed at each station,
The emergency command device according to any one of claims 1 to 5, further comprising a command voice file used when the command is issued. When an emergency call from the whistleblower terminal is received at the command board, listening to disaster information by voice call between the whistleblower and the commander, selecting a station and issuing a command,
The proxy response device automatically responds to emergency calls for which the emergency call has not been received at the command board for a certain period of time, automatically analyzes the PB signal input from the caller terminal and creates disaster information. To give instructions to the selected station by voice synthesis,
When the emergency response during the proxy response is received at the command board, sending an acceptance notification message from the command board to the proxy response device;
The proxy response device that has received the reception notification message has a step of sending disaster information generated by analyzing a PB signal input from the reporter terminal by the reporter to the command board by the proxy response,
An emergency command method characterized in that the disaster information can be viewed on the command board.

Images