JP2010086301A - Order reception system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an order reception system for changing order information in making a precedence reservation order. <P>SOLUTION: An order reception system includes: a means for receiving order information and the first location information of terminal equipment for traveling object from the terminal equipment for traveling object; a means for acquiring first time information when receiving an order based on the order information received from the terminal equipment for traveling object, and for storing the order information and the first location information and the first time information; a means for receiving an inquiry related with whether or not it is possible to correct the order information and the second location information of the terminal equipment for traveling object from the terminal equipment for traveling object; a means for acquiring second time information when receiving the inquiry and the second location information from the terminal equipment for traveling object; a first decision means for deciding whether or not it is possible to correct the order information from the first location information and the first time information and the second location information and the second time information; and a means for transmitting the decision result of the first decision means to the terminal equipment for traveling object. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to an order receiving system suitable for use as a prior ordering system that allows a user to modify an order.

  The drive-through system is a facility for buying and selling products by placing an order with a store clerk in a store while the user is on a vehicle such as an automobile. In the drive-through system, a user places an order by referring to a menu board or the like installed outside the store from inside the vehicle and transmitting a desired product to a store clerk in the store. In such a system, since an order is placed after arriving at a store, it takes time until a product can be prepared. This wasted time for users who wanted to receive the goods immediately, leading to a decline in satisfaction. In addition, since a queue is generated depending on the time until the product is ready, the turnover rate of the store is lowered.

Accordingly, various advance reservation type drive-through systems that enable quick delivery of products have been proposed. For example, in Patent Document 1 (Japanese Patent Laid-Open No. 2002-358578), a terminal of a drive-through store, a user's terminal, and a terminal of the drive-through store are connected to each other via a communication network from the user. In a drive-through ordering system comprising a server that accepts orders and an arrival recognition device for the drive-through store that recognizes the arrival of the user, the server is information related to products purchased by the user from the user's terminal. A receiving unit that receives order information including information that can uniquely identify the user, a transmitting unit that transmits the received order information to a terminal of the drive-through store, and a terminal of the drive-through store, Means for receiving the order information and preparing a product to be purchased by the user based on the received order information; The drive-through store arrival recognition device comprises means for recognizing the user's arrival from information that can uniquely identify the user and notifying the store-through store clerk of the user's arrival. A drive-through ordering system is disclosed.
JP 2002-358578 A

  However, the ordering system of the invention described in Patent Document 1 has a problem that once an order for a product is received, the order cannot be changed. A pre-ordering ordering system is able to place an order much earlier than the time to receive the product, but the system has enough time to receive the order. In the above, the fact that the order cannot be changed is very unreasonable for the user, and as a result, the satisfaction of the user is lowered, which is not preferable.

In order to solve the above problems, the invention according to claim 1 is characterized in that order information from the mobile terminal device and first position information of the mobile terminal device are received, and the received from the mobile terminal device. Means for acquiring first time information when accepting an order based on the order information, storing the first time information together with the order information and the first position information; and correcting the order information from the mobile terminal device Means for receiving the inquiry about whether or not it is possible to receive the second position information of the mobile terminal device, and acquiring the second time information when the inquiry and the second position information are received from the mobile terminal device Means, the first position information, the first time information, and the second
First determination means for determining whether the order information can be corrected from position information and the second time information, and means for transmitting a result of determination by the first determination means to the mobile terminal device And an order reception system characterized by comprising:

  According to a second aspect of the present invention, in the order receiving system according to the first aspect, means for receiving the modified order information and the third position information of the mobile terminal device from the mobile terminal device; 3 a second determining means for determining whether to accept the corrected order information from the position information and the corrected order information; and a means for transmitting the determination result of the second determining means to the mobile terminal device. It is characterized by that.

  According to the order receiving system of the present invention, it is possible to change the order information that has been pre-ordered in advance. Moreover, according to the order reception system capable of changing such order information, it is possible to improve user satisfaction.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. FIG. 1 is a diagram for explaining the concept of an order receiving system according to an embodiment of the present invention. In FIG. 1, 10 is a service user, 20 is an order reception system management center, 30 is an order reception system chain store group, 100 is a mobile terminal device, and 200 is a center server.

  In the order reception system according to the present embodiment, the service user 10, via the order reception system management center 20, stores N 1, N 2 of the order reception system chain store group 30 that the order reception system management center 20 has jurisdiction over. It is a system that makes it possible to make a reservation for a product before N3.

  The service user 10 uses the mobile terminal device 100 to receive the service of the order reception system according to the present embodiment, and a mobile phone or a car navigation system can be used for this. The mobile terminal device 100 is configured to be able to communicate information with the order reception system management center 20 by radio or the like.

  A center server 200 is installed in the order reception system management center 20. The center server 200 can be realized using a general-purpose server system. The center server 200 is connected to each mobile terminal device 100 so as to be able to communicate information via a mobile phone communication network or the like, and is connected to a store terminal device 300 installed in each store and a communication line such as the Internet or a public line network. Via an information communication.

  The store terminal device 300 is installed in each store N1, N2,... In the order reception system chain store group 30, the store terminal device 300 collects information in each store, and the center server 200 Information in the store is collected, or information collected in response to a request from the center server 200 is transmitted to the center server 200. The store terminal device 300 can use a general-purpose information processing device such as a personal computer that can be connected to the line. Moreover, the store side apparatus in an order reception system is realizable by connecting the hardware required for such an information processing apparatus.

Next, an outline of hardware suitable for configuring the mobile terminal device 100 will be described. FIG. 2 is a diagram showing an example of a block configuration of a mobile terminal device used in the order receiving system according to the embodiment of the present invention. In FIG. 2, 100 is a mobile terminal device, 101 is a CPU, 102 is a bus, 104 is a RAM, 105 is an input operation unit, 106 is an input circuit, 108 is an audio control circuit, 109 is a microphone, 112 is a speaker, and 114 is Display control circuit, 11
Reference numeral 5 denotes a display, 116 denotes a communication control circuit, 119 denotes a GPS receiving unit, and 120 denotes a data storage unit.

  The mobile terminal device 100 is equipped with a CPU (Central Processing Unit) 101. The CPU 101 is connected to each unit in the apparatus through the bus 102. Among these, the ROM 103 is a read-only memory that stores a program for controlling each part of the mobile terminal device 100. The RAM 104 is a random access memory that temporarily stores communication data including temporary data and images necessary for executing a program.

  The input operation unit 105 includes a group of key switches operated by a user, and a signal generated by the operation of the input operation unit 105 is transmitted to the bus 102 via the input circuit 106.

  The audio control circuit 108 is a circuit that inputs and outputs audio, and inputs audio from the microphone 109 and outputs audio from the speaker 112. The display control circuit 114 controls the display on the display 115. The communication control circuit 116 communicates with a radio base station (not shown) by radio. The GPS receiving unit 119 is a device that receives radio waves from a plurality of GPS satellites (not shown) and determines the current position of the mobile terminal device 100. The data storage unit 120 is a storage unit that can hold data even when the power is turned off, such as a flash memory or a hard disk.

  The mobile terminal device 100 used in the order receiving system according to the present embodiment has a function of acquiring position information of its own device by GPS positioning that receives a GPS signal and calculates its own position. A program for realizing this function can be stored in the ROM 103 or can be stored in the data storage unit 120.

  Next, the function of the center server and the store terminal device in the order receiving system according to the present embodiment will be described. FIG. 3 is a diagram showing an outline of the center server 200 and the store terminal device 300 of the order receiving system according to the embodiment of the present invention. In FIG. 3, 210 is a calculation unit, 220 is a chain store information database, 240 is a first communication unit, 250 is a second communication unit, 310 is a calculation unit, 320 is an order database, 330 is a display unit, 340 is a timing unit, Reference numeral 350 denotes a communication unit.

  The calculation unit 210 in the center server 200 mainly executes each process related to a flow to be described later. The chain store information database 220 stores information on stores of the stores N1, N2,... In the order reception system chain store group 30. The structure of data stored in the store information database 220 will be described.

  FIG. 4 is a diagram showing an example of a data structure stored in the chain store information database of the order receiving system according to the embodiment of the present invention. As shown in FIG. 4, information on items such as “store”, “location information”, “menu information”, “price information”, and the like are stored. “Store” is the basic information such as store name and store ID, “location information” is information relating to where the store is located, and “menu information” is what product at the store. The “price information” is information relating to the selling price of each product.

  The first communication unit 240 manages communication with each mobile terminal device 100, and the second communication unit 250 manages communication with each store terminal device 300. In any communication, a conventionally well-known one can be used.

The calculation unit 310 in the store terminal device 300 mainly executes each process related to a flow to be described later in the store terminal device 300. The order database 320 stores information on orders accepted by the system. FIG. 5 is a diagram showing an example of a data structure stored in the order database 320 of the order receiving system according to the embodiment of the present invention. As shown in FIG. 5, it has at least storage items such as “reception number”, “first position information”, “order information”, “price information”, and “time stamp”. The order database 320 may be provided with other storage items such as a flag indicating that the product has not been received. “Reception number” is information relating to a number issued when an order is confirmed, and “first location information” is information relating to location information of the mobile terminal device 100 when the order is first confirmed. Yes, “order information” is information related to the order content ordered from the mobile terminal device 100, “price information” is information related to the price for the order content, and “time stamp” It is information related to the time when it was received.

  The display unit 330 displays received order information and the like, thereby notifying the employee of the order information, for example. The timer unit 340 measures the current time and serves as a reference for pressing a time stamp. The communication unit 350 manages communication with the center server 200 and can be realized by using a known communication technique.

  Next, a processing flow in the order receiving system configured as described above will be described. 6 to 8 are diagrams showing an example of a processing flow in the order receiving system according to the embodiment of the present invention. Note that the processing flow described here is merely an example of processing, and not all processing of the order receiving system according to the present embodiment performs the same processing as this processing.

  The control flows in FIGS. 6 to 8 simply show internal processes in the mobile terminal device 100, the center server 200, and the chain store terminal device 300, and transactions between them.

  In the mobile terminal device 100, when a process for using the order receiving system is activated by a user's operation, an inquiry for menu information is transmitted to the center server 200 in step S101.

  Next, when the center server 200 receives a menu information inquiry from the mobile terminal device 100 in step S201, next in step S202, menu information or an order form (not shown) stored in the chain store information database 220 or the like. Send etc.

  Upon receiving the menu information / order form from the center server 200 in step S102, the mobile terminal device 100 acquires location information (X1, Y1) from the GPS receiver 119 in step S103, and in step S104, the location information The order information is transmitted to the center server 200 together with the information (X1, Y1). This order information is selected from the menu information and becomes information described in the order form. This is the first order by the user.

  In step S203, when the center server 200 receives the position information (X1, Y1) of the mobile terminal device 100 and the user order information, in the next step S204, the chain store information database is obtained from the position information (X1, Y1). 220 is referenced and a search for candidate stores that receive the merchandise is performed. In step S205, the received store information extracted as a result of the search is transmitted to the mobile terminal device 100.

  In step S105, the mobile terminal device 100 receives the store information. In step S106, it is determined whether or not the user has accepted the receipt at the store. If not approved, the process proceeds to step S204, and the search is performed again. If approved, the process proceeds to step S107, and the received store approval information is transmitted to the center server 200.

  In step S206, when the center server 200 receives the received store approval information, in the subsequent step S207, the position information (X1, Y1) and order information of the mobile terminal device 100 are transmitted to the store terminal device 300 of the corresponding store.

  When the shop terminal device 300 receives the position information (X1, Y1) and the order information in step S301, time stamp (T1) information is added to the order information in step S302. In step S303, the price is calculated based on the order information. In step S304, a receipt number is issued corresponding to the order information. In step S <b> 305, the reception number and price information are transmitted to the center server 200.

  Note that the position information, order information in step S301, time stamp information in step 302, price information in step 303, and receipt number information in step S304 are all stored and registered in the order database 320.

  In step S <b> 208, the center server 200 transfers the received receipt number and price information to the mobile terminal device 100.

  In step S108, the mobile terminal device 100 receives the receipt number and the price information, thereby completing the order for the product.

  Next, when the order correction process is activated by the user's operation in the mobile terminal device 100, the position information (X2, Y2) is acquired from the GPS receiving unit 119 in step S109, and acquired in step S110. The correction possibility inquiry is transmitted to the mobile terminal device 100 together with the position information (X2, Y2) and the receipt number.

  The center server 200 transfers the position information (X2, Y2), the receipt number and the correction possibility inquiry received in step S209 to the corresponding store terminal device 300.

  When the store terminal device 300 receives the position information (X2, Y2) / reception number and the correction possibility inquiry in step S306, the current time T2 is acquired by the time measuring unit 340 in step S307.

  In step S308, it is determined whether or not the first conditional expression (T2-T1) · L2 / L0> To + α is satisfied. Here, the first conditional expression will be described. FIG. 9 is a diagram showing the concept of correction order reception in the order reception system according to the embodiment of the present invention.

  In the first conditional expression, L0 is the distance between the position (X1, Y1) and the position (X2, Y2), L2 is the distance between the position (X2, Y2) and the store position (X0, Y0), To And α are constants with time dimensions.

  To is a time required to prepare an item upon receipt of an order, and α is a constant for giving a certain margin to the time. Accordingly, it can be said that the right side To + α of the first conditional expression is a product preparation time including a margin time.

(T2-T1) / L0 is the reciprocal of the speed when moving from the position (X1, Y1) to the position (X2, Y2). By multiplying this by L2, the store position (X0, Y0) is obtained. The time to reach can be predicted. That is, the left side of the first conditional expression is the predicted arrival time.

  In step S308, (predicted arrival time) = (T2−T1) · L2 / L0> To + α = (product preparation time including a margin) is determined. If the determination in step S308 is YES, there is a possibility that the correction of the order can be accepted. If the determination in step S308 is NO, the correction of the order cannot be accepted.

  When the determination in step S308 is NO, an impossibility determination is transmitted to the center server 200 in step S309. In the center server 200, this impossibility determination is transferred to the mobile terminal device 100 in step S210. The mobile terminal device 100 receives the determination of impossibility in step S111, and the process related to the correction order ends.

  If the determination in step S308 is YES, in step S310, the order information that has been determined to be correctable / registered is transmitted to the center server 200. In step S <b> 211, the center server 200 transfers the correction possibility determination / order information to the mobile terminal device 100. In step S112, the user is notified that the mobile terminal device 100 has received the amendment determination / order information and can still amend the order.

  Then, in the mobile terminal device 100, when a predetermined order correction is performed by a user operation and a process for performing a correction order is started, the position information (X3, Y3) is received by the GPS reception unit 119 in step S113. To be acquired. In step S114, the acquired position information (X3, Y3) and the corrected order information are transmitted to the center server 200. In step S212, the center server 200 transfers the position information (X3, Y3) and the corrected order information to the corresponding store terminal device 300.

  In the shop terminal device 300, when position information (X3, Y3) / corrected order information is received in step S311, next in step S312, whether or not the second conditional expression (T2-T1) / L3 / L0> To is satisfied. Is determined.

  Here, the second conditional expression will be described. FIG. 9 is a diagram showing the concept of correction order reception in the order reception system according to the embodiment of the present invention.

  In the second conditional expression, L0 is the distance between the position (X1, Y1) and the position (X2, Y2), L2 is the distance between the position (X2, Y2) and the store position (X0, Y0), L3 Is a distance between the position (X3, Y3) and the store position (X0, Y0), and To is a constant having a time dimension.

  To is the time required to receive an order and prepare a product. Therefore, unlike the previous case, the right side To of the first conditional expression can be said to be a product preparation time that does not include a margin time.

  (T2-T1) / L0 is the reciprocal of the speed when moving from the position (X1, Y1) to the position (X2, Y2). By multiplying this by L3, the store position (X0, Y0) is obtained. The time to reach can be predicted. That is, the left side of the second conditional expression is the predicted arrival time (at the time of the correction order).

  In step S312, (predicted arrival time) = (T2-T1) · L3 / L0> To = (product preparation time) is determined. If the determination in step S312 is YES, it is possible to accept an order modification. If the determination in step S308 is NO, it is impossible to accept an order modification.

  It should be noted that more accurate determination can be made by including the contents of the corrected order information together with the second conditional expression as described above as the determination criterion in step S312. For example, if too many products are added due to a correction order and it is impossible to prepare the product, it is appropriate not to accept such a correction order. .

  When the determination in step S312 is NO, a timeout determination is transmitted to the center server 200 in step S313. The center server 200 transfers this timeout determination to the mobile terminal device 100 in step S213. The mobile terminal device 100 receives the time-out determination in step S115, and the process related to the correction order ends.

  On the other hand, when the determination in step S312 is YES, the process proceeds to step S314, and recalculation of the price is executed based on the corrected order. Then, in step S315, the fact that the corrected order has been accepted and information related to the new price obtained by recalculation are transmitted to the center server 200.

  In the center server 200, the corrected order acceptance information / recalculation price information is transferred to the mobile terminal device 100 in step S214. In step S116, the modified order acceptance information and the recalculation price information are received, and the user can know that the modified order was possible.

  According to the order receiving system according to the present invention as described above, it is possible to change the order information that has been pre-ordered in advance. Moreover, according to the order reception system capable of changing such order information, it is possible to improve user satisfaction.

It is a figure explaining the concept of the order reception system which concerns on embodiment of this invention. It is a figure which shows an example of the block configuration of the mobile terminal device used with the order reception system which concerns on embodiment of this invention. It is a figure which shows the outline | summary of the center server and shop terminal device of the order reception system which concerns on embodiment of this invention. It is a figure which shows the example of a data structure memorize | stored in the chain store information database of the order reception system which concerns on embodiment of this invention. It is a figure which shows the example of a data structure memorize | stored in the order database of the order reception system which concerns on embodiment of this invention. It is a figure which shows an example of the processing flow (the 1) in the order reception system which concerns on embodiment of this invention. It is a figure which shows an example of the processing flow (the 2) in the order reception system which concerns on embodiment of this invention. It is a figure which shows an example of the processing flow (the 3) in the order reception system which concerns on embodiment of invention. It is a figure which shows the idea of correction order reception in the order reception system which concerns on embodiment of this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 ... Service user, 20 ... Order reception system management center, 30 ... Order reception system chain store group, 100 ... Mobile terminal device, 101 ... CPU, 102 ... Bus, 104 ... RAM, 105 ... input operation unit, 106 ... input circuit, 108 ... voice control circuit, 109 ... microphone, 112 ... speaker, 11
DESCRIPTION OF SYMBOLS 4 ... Display control circuit, 115 ... Display, 116 ... Communication control circuit, 119 ... GPS receiving part, 120 ... Data storage part, 200 ... Center server, 210 ... Calculation , 220 ... Chain store information database, 240 ... First communication unit, 250 ... Second communication unit, 300 ... Store terminal device, 310 ... Calculation unit, 320 ... Order database , 330 ... Display unit, 340 ... Timekeeping unit, 350 ... Communication unit

Claims (2)

Means for receiving order information from the mobile terminal device and first location information of the mobile terminal device;
Means for obtaining first time information when an order is received based on the order information received from the mobile terminal device, and storing the first time information together with the order information and the first position information;
Means for receiving an inquiry about whether the order information can be corrected from the mobile terminal device and second location information of the mobile terminal device;
Means for acquiring second time information when the inquiry and second position information are received from the mobile terminal device;
First determination means for determining whether the order information can be corrected from the first position information, the first time information, the second position information, and the second time information;
Means for transmitting a result of determination by the first determination means to the mobile terminal device. Means for receiving the modified order information and the third position information of the mobile terminal device from the mobile terminal device;
Second determination means for determining whether to accept the corrected order information from the third position information and the corrected order information;
The order receiving system according to claim 1, further comprising means for transmitting a result of determination by the second determination means to the mobile terminal device.

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