JP2010079489A - Non-store selling support system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a non-store selling support system which does not need any complicated business procedure. <P>SOLUTION: A server creates a manufacturing/selling plan of a product maker based on business activity information transmitted from a terminal, and performs the determination processing of the distribution quantity and delivery term-categorized shipping timing of products to a non-store selling store and the issue processing of an invoice for a non-store selling store and payment check processing and receipt issue processing and the storage processing of customer information, and creates and stores monthly accounting information about the business activity of the non-store selling store based on the accounting information, and transmits merchandise information and selling support information related with sales and receipt issue processing information to the customer related with payment from the customer to the account of the product maker by, for example, cash on delivery and payment information to the account of the non-store selling store by automatic transfer and automatic transfer information to the terminal in response to a request from the terminal. Thus, any unnecessary operation can be prevented from being generated in business processing at the terminal side. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to a storeless sales support system.

  For example, in the sale of cosmetics (basic cosmetics such as lotions, and makeup cosmetics such as lipsticks and foundations), products that correspond to the customer's skin quality were explained to the customer at the store and the customer's approval was obtained. The so-called face-to-face sales, in which the products are rubbed and sold to satisfy the customers, are performed.

  Sales of cosmetics require a store and specialized staff, and store deposits / rents, staff costs, accounting administration costs, product purchase costs, and inventory costs. For this reason, store management requires a large amount of funds.

Therefore, in recent years, a sales method using IT (Information Technology), a so-called Internet sales system has been proposed (see, for example, Patent Documents 1 to 3).
The invention described in Patent Document 1 is an invention related to the “Internet sales system”. This "Internet sales system" is a database of registrants registered in advance by a person, corporation, or organization that sells goods or services, including reservations, on the date or period specified by the customer who purchased it. If the customer matches the customer's delivery request destination, confirm whether or not to receive the product or service, and if you wish to receive it, send the product within the customer's designated date or designated period, or If the service is provided and the intention of non-acceptance is indicated, the product or service is auctioned and the sale price is transferred to the registrant.

  According to this “Internet sales system,” product manufacturers can accept orders from retail stores throughout the year, thereby enabling confirmation of orders from an early stage. In addition, the seller can also confirm the order from an early stage, and can minimize the post-sale inventory associated with the prospective order from the product manufacturer. Or, it is said that there is no need to hold inventory.

  The invention described in Patent Document 2 is an invention related to a “product sales support system”. This “product sales support system” includes a “order receiving management system connected to a plurality of sales branches and distribution centers via a predetermined communication line and managing product ordering with each sales branch, and a plurality of sales branches. In the merchandise sales support system, which is connected to the ordering management system and connected to the ordering management system and supports the ordering management, the ordering management system includes at least store information and logistics. It has a plurality of databases that store various master information composed of information, supplier information, quotation information, product information, and product manufacturer information. The extranet system has at least product master information, product spec information, and product connection configuration information. Multiple dealers that each have a stored database and make up an extranet system "Enter the user ID set with specific information for each dealer and perform at least product search, quotation, and order reception via the extranet system database and the order management system database" It is.

  According to this “product sales support system”, an extranet system constructed by connecting to a plurality of dealers through an Internet network is connected to an order management system on the distributor side, and a user ID is set. It consists of a store ID and a personal ID, and when registering specific information such as the user ID, for example, the store ID, the product manufacturer that can be disclosed, the presence or absence of automatic shipping, etc., by setting in advance, the user ID It is possible to process various orders and orders simply by inputting the number of items, and the management of orders and orders for products that have been processed manually by telephone, fax, or e-mail can be greatly improved. It is said that efficiency can be improved.

  The invention described in Patent Document 3 is an invention related to “a purchase related support system using the Internet”. This “Purchasing-related support system using the Internet” is a system that presents the reference price, handling dealers, and catalog materials obtained by automatic calculation of at least the desired product to the consumer, and sends the product to the retailer designated by the consumer. A purchase related support server that provides information related to desired consumers, desired products, and purchase conditions via the Internet, and connected to the purchase related support server via the Internet. , A consumer terminal that receives catalog material information, and a retailer terminal that is connected to the purchasing support server via the Internet and receives information related to the consumer who wants the product, the desired product, and purchase conditions from the purchasing support server It is equipped with.

According to this “Purchasing-related support system using the Internet,” the reference price, handling dealers, and catalog materials obtained by automatic calculation of at least the desired product for the consumer terminal used by the consumer are obtained by the purchasing-related support server. Since the information on the consumer who wants the product, the desired product, and the purchase conditions is provided via the Internet to the dealer terminal on the store side specified by the consumer, the product by the consumer Work related to purchasing can be greatly reduced. In addition, product manufacturers and dealers can automatically answer reference price information and sales information inquiries from consumers through the purchasing support system, greatly reducing human resources. Yes.
JP 2002-183507 A Japanese Patent Laid-Open No. 2002-7815 JP 2006-154927 A

However, in the techniques described in Patent Documents 1 to 3 described above, the name of the product or service requested to be sent by e-mail, telephone, or FAX (facsimile device) is not explained by the salesperson directly facing the customer. In addition, the name of the sender and confirmation of whether or not he / she intends to receive the product is confirmed only by e-mail, telephone or FAX by the designated delivery date or by the end of the designated period.
In addition, when a customer makes an inquiry to a sales company or product manufacturer via e-mail, telephone, or fax, keyboard input (button operation in the case of a mobile phone) is required. Is bothersome to have to write on fax paper.

  In addition, store managers need complicated office procedures such as preparation of slips, labor management, financial management, and collection of charges. At the end of the fiscal year, it is necessary to prepare a P / L (Profit and Loss: Profit and Loss Statement), B / S (Balance Sheet), etc. for final tax return. However, the techniques described in Patent Documents 1 to 3 cannot cope with these tasks.

  Therefore, an object of the present invention is to provide a storeless sales support system that does not require complicated office procedures.

  In order to solve the above-mentioned problems, the invention according to claim 1 of the present invention transmits and receives information via a network between a terminal on the storeless store side that sells products and a business system server on the product manufacturer side. The non-store sales support system that supports the processing necessary to sell the product using the terminal, wherein the terminal transmits customer request information to the server, and the customer request information is , Including information on the planned order of the product from the customer and the confirmed ordering information as sales activity information, and information including incidental expense items as accounting information, wherein the server receives the sales information transmitted from the terminal. Based on the activity information, create a manufacturing / sales plan for the product manufacturer, determine the amount of products distributed to the non-store dealers, determine the delivery timing for each delivery date, and for non-store dealers Performs issuance processing of receipts, payment check processing, receipt issuance processing, and storage processing of customer information, and creates and stores accounting information by month for the sales activities of the non-store sales store based on the accounting information, Product information and sales support information related to sales in response to a request from the terminal, receipt issue processing information to the customer regarding payment from the customer to the product manufacturer, and payment information to the account of the store without store It transmits to the said terminal, It is characterized by the above-mentioned.

  According to a second aspect of the present invention, in the first aspect of the invention, the terminal is capable of accessing the server by user ID registration, and includes a photographing unit for photographing the customer, and the image information of the customer is obtained. It transmits to the said server, It is characterized by the above-mentioned.

  The invention according to claim 3 is the invention according to claim 1 or 2, wherein the terminal includes the sales activity information creating means for creating the sales activity information, and the product when an order from the customer is confirmed. A confirmation button for notifying the manufacturer, a data input area, and a display means having a display area, and the display screen of the display means includes a partition price, a sales amount, condition setting information at the time of ordering, and A service content information entry field and a receipt / invoice / receipt receipt format for the customer are provided.

  According to a fourth aspect of the present invention, in the invention according to any one of the first to third aspects, the order schedule table on the display screen further includes a purchase confirmation button and a cost data input column required for sales activities. By clicking the confirm button, the product order screen and the sales record screen are displayed, and the record is transmitted to the product manufacturer, and the order confirmation information is returned from the product manufacturer, By clicking a purchase confirmation button, an order based on the ordering conditions for the product is made to the product manufacturer.

  The invention according to claim 5 is the invention according to any one of claims 1 to 4, wherein the server receives information from the terminal, stores, aggregates and analyzes the information, and serves as the product manufacturer. Data that contributes to a business strategy policy is accumulated and transmitted to the terminal in a timely manner, the latest data is stored, and the management information of the storeless store is transmitted to the terminal.

  The invention according to claim 6 is the invention according to any one of claims 1 to 5, wherein the terminal or the server includes a database for storing accounting information of the non-store sales store. List of prospective sales to support customer visits, holding monthly revenue and expenditure results transition table, journal, general ledger, income statement, balance sheet, inventory information based on sales records and activity expense records And customer history data, customer requests from the non-store dealers, data for providing skin diagnosis services by labs, data for procurement and provision of simple storefront advertisements and catalogs, image of the product manufacturer Reuse of packaging containers as countermeasures for upgrading, data on collection methods for recycling, and points that put a part of the profits of the product manufacturers on the Global Environment Protection Fund Possesses at least one of information such as to guide the deployment of the card service, it characterized optionally, to display on the display screen in response to a request of the non-store retailer.

  The invention according to claim 7 is the invention according to any one of claims 4 to 6, wherein the product number used for product ordering or sales record includes a number / symbol that allows the history of the product to be identified, Enables a traceability function to track expired / defective products, and allows the product number to be searched for at least one of usage, composition, composition, efficacy, characteristics, and usage precaution information from the database of the server It also serves as a search key.

  The invention according to claim 8 is the invention according to any one of claims 1 to 7, wherein the inventory information accumulated in the server includes not only the normal inventory information of a non-store sales store but also the analysis result. Based on the standard inventory level of each non-store-based store based on, warning information that informs the inventory of defective products ranked according to the product manufacturer's assessment, the warning information to notify the excess inventory and defective inventory that occurred・ Proposal of disposal sales and other treatment methods for each product number individually to non-store dealers, and automatic transmission of instructions to transfer stocks determined to be for sale from non-store dealers to exclusive stores Means are provided.

  The invention according to claim 9 is the invention according to any one of claims 1 to 8, wherein the management status determined from the business performance and management ability of the non-store sales store is determined according to a predetermined evaluation standard. Sends information to the terminal of a storeless store that has been recognized as having good results from the server to inquire whether or not to expand the scale as a store store, and the product manufacturer has confirmed that the product manufacturer has performed poorly Information on whether or not the company intends to continue business is sent to the terminal, and if the non-store dealer wants to close the business, it proposes a treatment method for unnecessary inventory and assets, a notification method to related organizations, The information on the out-of-business guide is transmitted from the server to the terminal.

  According to the present invention, the server creates a manufacturing / sales plan for the product manufacturer based on the business activity information transmitted from the terminal, and determines the distribution amount of the product to the non-store dealer and the delivery timing according to the delivery date. Invoice processing for in-store stores, receipt check processing, receipt issuance processing, and customer information storage processing, and create accounting information by month for sales activities of in-store stores based on accounting information Store the product information and sales support information related to the sales according to the request from the terminal, and also, for example, when the customer pays the product manufacturer's account by cash on delivery, issuance of the receipt to the customer and the By automatically transferring to the account and sending the payment information / automatic transfer information to the terminal, work required for paperwork does not occur on the terminal side, so there is no need for complicated office procedures. It is possible to realize the provision of the stem.

Next, an embodiment of a non-store sales support system according to the present invention will be described.
<Overview>
From a product manufacturer's point of view, it is a manufacturing and retail (SPA) -like sales system that can be realized by using IT, aiming to build a supply chain that satisfies the overall optimization of customers, non-store dealers, and product manufacturers It is a thing.
This system is mainly a system for mail order sales of products such as cosmetics and daily necessities using the Internet, but it is a “no store sales system” for companies that need to communicate with customers.

here,
(1) The customer is premised on purchasing after understanding the functions and effects of the product through face-to-face communication with a salesperson (who is also a sole proprietor) at a non-store dealer.

(2) Individual business owners in non-store dealers can support product sales and business management even if they do not have sufficient product knowledge and administrative management knowledge, supported by the product manufacturer's IT system. If you have a printer, you are qualified to open a store without a store, and you don't need to invest a lot of money. Even if it is a commodity product, the non-store dealer will be positioned as a “customer's purchasing agent” and will not always keep stock, but the customer will access the “mail order company” and obtain the product. As a general rule, there is no inventory of products other than free samples to deliver to customers in the same number of days.

(3) Product manufacturers can reduce distribution costs by eliminating wholesale trades, and, unlike general mail order sales, make non-store sales stores function as cushioning materials, thereby enabling face-to-face sales with customers. It becomes possible, and it becomes possible to meticulously deal with customers and collect information from customers.

  Definition of “commodity products”: Daily necessities (main products) that are purchased in a complicated and regular manner, and there is a constant demand, so retailers need to keep the products in stock at all times. In many cases, they are rarely differentiated by brand and are sold primarily based on price. In addition, it may refer to a permanent product that is confronted with a trendy product or a main product (core product) that is the mainstay of management in terms of sales at retail stores (Marketing Dictionary, Dobunkan).

In the present embodiment, a case of a non-store sales support system for cosmetics will be described.
<Configuration>
FIG. 1 is a conceptual diagram showing an embodiment of a non-store sales support system according to the present invention.
The non-store sales support system shown in the figure mainly includes a terminal 11 on the non-store sales side, a network 40, and a server 31 for business system management of the product manufacturer.

A storeless store 10 managed by an individual business owner mainly has a terminal 11, a personal computer (hereinafter referred to as a PC) 12, a digital camera 13, a telephone 14, and a facsimile machine 15 as devices. This store is not a store that has a so-called house and displays and sells products.
An example of the terminal 11 is a laptop computer that is portable and can be wirelessly connected to the network 40. The terminal 11 transmits user ID (identification) registration, business diary information, ordering information, and accounting information to the server 31 of the product manufacturer 30 via the network 40.
The non-store sales store 10 does not substantially have a stock of products, and only free samples provided by product manufacturers are in stock.

The product manufacturer 30 mainly includes a server 31, a facsimile machine 32, and a telephone 33 as apparatuses except for manufacturing facilities and incidental facilities.
The terminal 11 and the server 31 are connected via the network 40.
The terminal 11 can be connected to the digital camera 13. The digital camera 13 captures the face of the customer 20 as necessary, and transmits it to the server 31 via the network 40.
The telephone 14 and the facsimile machine 15 are connected to the facsimile machine 32 and the telephone 33 via the line 50.

  The product manufacturer 30 holds the sample 34 and the product 35 as inventory. The product manufacturer 30 sends user ID registration acceptance / authentication processing, support software, and paperwork processed information from the server 31 to the terminal 11 via the network 40 (for example, B / S, P / L of the non-store sales store 10). ), To send advice information. In addition, as a result of analyzing, analyzing, and examining the customer image (face, etc.) information transmitted from the terminal 11, the optimum product for the customer is selected, and the free sample is the private business owner of the storeless store 10. They are mailed to, delivered by courier, or delivered directly.

A private business owner who is a salesperson of the storeless store 10 carries the terminal 11, the digital camera 13, and the sample 34, and then visits the home or office of the customer who accesses the site of the storeless store 10. I ask directly about the explanation of the product and the request of the customer 20.
Upon receiving a request or order from the customer 20, the individual business owner of the storeless store 10 inputs necessary information to the terminal 11 and transmits it to the server 31 via the network 40.
The product manufacturer 30 delivers the product 35 directly to the customer and sends an invoice based on the customer information and order information sent from the terminal 11 to the server 31.
When the customer 20 transfers the price of the product 35 to the product manufacturer 30 or pays it directly, the customer 20 sends a receipt to the customer 20. During this time, it is not necessary for the individual business owner of the storeless store 10 to transfer these slips. That is, the individual business owner of the non-store dealer 10 carries the sample 34, the digital camera 13 and the terminal 11 and only explains to the customer and receives an order or request. The inventory, merchandise inventory management, labor management, There is no need to bother with financial management.

FIG. 2 is an example of a detailed block diagram of the apparatus on the product manufacturer side shown in FIG.
The business system management server 31 has a mail server 102 for sending and receiving e-mails to and from individual business owners of the storeless store 10.
The server 31 includes production / sales / accounting / inventory information management means 107, technical information / incentive information provision means 106, marketing / user complaint / user history information accumulation means 105, product / service search means 103, and transmission / reception means 101. .

  The transmission / reception means 101 is for transmitting and receiving information, and includes, for example, a wireless LAN (Local Area Network).

  The product / service search means 103 is for searching for products 35 and services, and is configured by computer software (not shown).

  The marketing user complaint / user history information accumulating means 105 is for accumulating marketing-related information, complaints from customers who are users, and customer purchase histories, such as HDD (Hard Disc Drive), flash memory, etc. Is mentioned.

The technical information / incentive information providing means 106 is for providing technical information and incentive information related to the manufacture of the product 35, and is configured by software of a computer (not shown).
Here, the incentive is motivation, and includes premiums, novelties, points, and the like given to customers, and is intended to encourage purchase of the product 35.

  The production / sales / accounting / inventory information management means 107 manages the production status, sales information, and inventory information of the product 35, and is composed of computer software (not shown).

FIG. 3 is an assumption diagram when the system shown in FIG. 1 is developed.
Terminals 11 of a plurality of storeless stores 10 are connected to a server 31 for business system management of the product manufacturer 30 via a network 40. An individual business owner of a non-store sales store 10 having each terminal 11 can perform face-to-face sales using a sample for a plurality of customers 20, and places orders from the customers 20 via the Internet. be able to. In addition, the individual business owner of the storeless store 10 can recommend a recommended product to the customer 20 based on information about the customer 20 (face, skin quality, constitution, age, allergies, preferences, etc.).
The product manufacturer 30 side can send / receive product ordering information and other business support information to the individual business owner of the storeless store 10 from the server 31 via the network 30 to the terminal 11.

<Operation>
Next, the operation of the non-store sales support system shown in FIG. 1 will be described with reference to the drawings.
FIG. 4 is an example of an order schedule screen displayed on the display unit of the terminal of the non-store sales store used in the non-store sales system shown in FIG.
FIG. 5 is an example of a screen for operating activity expenses displayed on the display unit of the terminal of the non-store sales store used in the non-store sales system shown in FIG.
FIG. 6 is an example of a product ordering screen displayed on the display unit of the terminal of the non-store sales store used in the non-store sales system shown in FIG.
FIG. 7 is an example of a sales record screen displayed on the display unit of the terminal of the non-store sales store used in the non-store sales system shown in FIG.
FIG. 8 is another example of the activity expense screen displayed on the display unit of the terminal of the non-store sales store used in the non-store sales system shown in FIG.
FIG. 9 is an example of accounting information displayed on the display unit of the terminal of the non-store sales store used in the non-store sales system shown in FIG.
FIG. 10 is an example of a non-store sales store-specific business performance management table displayed by a product manufacturer displayed on a display unit connected to a business system management server used in the non-store sales system shown in FIG.
FIG. 11 is an example of a sequence diagram for explaining the operation of the non-store sales system shown in FIG.

  First, a business contract is made between a single business owner (hereinafter referred to as a salesperson) who is a salesperson of a storeless store and a product manufacturer. This may be directly signed by both parties of the contract, and necessary information may be exchanged between the terminal 11 and the server 31 via the network 30 (step S1).

  Next, ID registration data is created and transmitted from the terminal 11 to the server 31 (step S2). The server 31 transmits approval data to the terminal 11 when the necessary condition is satisfied, and rejects when the necessary condition is not satisfied.

The salesperson creates order schedule data including the scheduled sales destination (see the order schedule table shown in FIG. 4) on the terminal 11. A table as shown in FIG. 4 is displayed on the display unit of the terminal 11, and the salesperson inputs a number in the blank (step S 3) and transmits it to the server 31.
The salesperson carries the sample, the terminal 11, and the digital camera, visits the customer on the scheduled visit date, hears the skin quality, constitution, taste, age, etc. by interviewing the customer and inputs data to the terminal 11. .

When the customer is wondering what product the customer wants to purchase, the salesperson, who is a private business operator, photographs the customer's face with a digital camera, inputs image data to the terminal 11, and transmits the data to the server 31. At this time, the terminal 11 also transmits data such as the customer's age and constitution to the server 31 (step S3).
Upon receiving the customer face image data from the terminal 11, the server 31 analyzes the customer data including the image data, creates customer skin diagnosis data (step S4), and creates recommended product data for the customer. The server 31 transmits the created recommended product data to the terminal 11 (step S5).
Based on the recommended product data received at the terminal 11, the salesperson uses the sample to make up the customer. After the make-up, when the customer is satisfied and receives an order, free sample provision status data to the customer is created, and purchase order (order form) data as shown in FIG. The purchase order data is transmitted to the server 31 by pressing the halftone dot of the confirmed part shown in 4 (step S6).
The sales representative leaves the customer's home after giving the customer at least a free sample in use and giving an acknowledgment of the visit and ordering.
After returning home, the sales staff creates activity cost data as shown in FIG. 8 such as transportation costs, dating costs, communication costs as shown in FIG. 5 (step S4), or creates data as shown in FIG. (Step S5). The salesperson transmits the activity cost data and the business diary data to the server 31 using the terminal 11.

On the other hand, when receiving the order form data from the terminal 11, the server 31 creates the order confirmation data (step S11) and transmits it to the terminal 11. On the product manufacturer side, the person in charge delivers the ordered product to the customer along with the invoice and the product in a designated manner. At the time of product shipment, product shipment data is transmitted to the salesperson through the terminal 11 (step S12).
After a predetermined number of days have elapsed since the product shipment, the salesperson inquires of the customer whether the product has arrived by telephone or the like, and after the confirmation, the terminal 11 creates the product received / delivered data (step S12). The salesperson transmits the data from the terminal 11 to the server 31 after creating the data.
After confirming the payment from the customer, the server 31 transmits the deposited data to the terminal 11 (step S14).

  The terminal 11 creates accounting data (step S15). Accounting data includes the purchase book, P / L, B / S, etc. listed in step S16.

The server 31 creates sales plan data (step S17), creates production plan data (step S18), and creates sales strategy data (step S19). The server 31 transmits sales plan data, manufacturing plan data, and sales strategy data to the terminal 11.
The server 31 creates and evaluates individual results (order status, order status, visit history, etc.) of the storeless store (step S21).
The server 31 creates, for example, a monthly revenue / expenditure result transition as shown in FIG. 9 and a non-store sales store operating result management table as shown in FIG. If the necessary stock is exceeded, warning data is created and forward processing data is created (step S22).
The server 31 creates disposal sales process data in the case of a defective product stock and an expiring expiration date product (step S23).
If the average annual sales per person per type of business store is exceeded, the server 31 creates store processing data and transmits it to the terminal 11 (step S24).

If the salesperson wishes to store a store, the salesperson transmits data to the server 31 from the terminal 11 to the store 31.
The server 31 creates out-of-business processing data and transmits it to the terminal 11 when there is no intention to continue the business due to the continuous deficit in the performance of the non-store dealer.
When the salesperson desires to close the business, the salesperson transmits the business close request data to the server 31.
In the above, the salesperson can concentrate on product sales with little clerical processing.

  The above-described embodiment shows an example of a preferred embodiment of the present invention, and the present invention is not limited thereto, and various modifications can be made without departing from the scope of the invention. is there. For example, in the above description, the case of face-to-face sales of cosmetics has been described. However, the present invention is not limited to this, and the present invention is not limited to this, but also for non-store sales of products that can be face-to-face sales such as daily goods, health food, and health appliances. Applicable.

<Description of effects>
(1) The product manufacturer can obtain the consent of personal information, save the customer history list for each product, and use it as sales promotion materials and other correspondence materials when a complaint occurs.
This is to store the customer name and product number described in the purchase order based on the business diary of “no store dealer” for a certain period required for handling the complaint.

(2) The product manufacturer always keeps track of the accounting / profit status of each non-store dealer, advises measures to the problem-free store dealers, and revises the product manufacturer partition price depending on market price trends. Healthy development can be achieved without causing dealers to take big risks.
This is because the product manufacturer grasps and analyzes the accounting information of individual storeless stores, and compares the required items and profits with the average value of the target retailers.

(3) It is possible to provide a sales system in which the inventory of non-store dealers is only free samples and does not have product inventory.
In other words, this system is a non-store sales support system based on the order sales because the customer's personality as a purchasing agent is emphasized.
This is because non-store dealers report their sales activities to customers in the “business diary” for each product maker, and the product maker knows in advance the planned number of orders and delivery time. The reason for delivering the product to the customer after the shipping instruction to the customer is to deliver the product to the customer in the same number of days as when the customer receives the product by online mail order.

(4) The inventory at the product manufacturer can be determined in consideration of promotional activities and distribution systems.
This is based on the product manufacturer's sales plan, promotion plan, shipment results, and transportation period data by region, and has a basic product inventory. This is to fine tune the production based on the planned order and converge to the proper inventory.

(5) Product allocation by product manufacturers can be made by means of orders from non-store dealers.
This is because the order of shipment is determined based on the product, the number of confirmed orders, and the delivery date described in the purchase order based on the business diary of the non-store dealer.

(6) It is possible to optimally and quickly handle defective goods that occur in non-store dealers.
This is because the product manufacturer grasps the product inventory details of the non-store sales store by the product number described in the product, and instructs the store specializing in the handling of defective goods to handle the goods that are returned or canceled by the customer and become defective goods. Because. It is also possible to track a defective product by product number.

(7) Can confirm the intention of business continuity to storeless stores.
This is because the product maker confirms the intention of business continuation as a risk measure to storeless stores with poor grades or sales results being interrupted, and informs the processing (stock, notification to related parties, etc.) associated with closing To implement.

  The above-described embodiment shows an example of a preferred embodiment of the present invention, and the present invention is not limited thereto, and various modifications can be made without departing from the scope of the invention. is there. For example, in the above description, the case of face-to-face sales of cosmetics has been described. However, the present invention is not limited to this, and the present invention is not limited to this, but also for non-store sales of products that can be face-to-face sales such as daily goods, health food, and health appliances. Applicable.

  INDUSTRIAL APPLICABILITY The present invention can be used for store-free management of products that require face-to-face sales such as cosmetics, daily goods, health foods, and health appliances.

It is a conceptual diagram which shows one Embodiment of the non-store sales support system which concerns on this invention. It is an example of the detailed block diagram of the apparatus by the side of the product manufacturer shown in FIG. It is an assumption figure at the time of developing the system shown in FIG. It is an example of the screen of the order schedule table displayed on the display part of the terminal of the non-store sales store used for the non-store sales system shown in FIG. It is an example of the screen of the business activity expense displayed on the display part of the terminal of the non-store sales store used for the non-store sales system shown in FIG. It is an example of the ordering screen of the goods displayed on the display part of the terminal of the non-store sales store used for the non-store sales system shown in FIG. It is an example of the screen of a sales record displayed on the display part of the terminal of the non-store sales store used for the non-store sales system shown in FIG. It is another example of the screen of the activity expense displayed on the display part of the terminal of the non-store sales store used for the non-store sales system shown in FIG. It is an example of the accounting information displayed on the display part of the terminal of the non-store sales store used for the non-store sales system shown in FIG. It is an example of the sales performance management table according to the non-store sales store by the product maker displayed on the display part connected to the server for business system management used for the non-store sales system shown in FIG. It is an example of the sequence diagram for demonstrating operation | movement of the non-store sales system shown in FIG.

Explanation of symbols

10 Storeless store 11 Terminal 12 Personal computer (PC)
13 Digital camera 14, 33 Telephone 15, 32 Facsimile device 31 Server 40 Network 50 Line

Claims (9)

Processing necessary to sell the product using the terminal by transmitting and receiving information via a network between the terminal on the storeless store side that sells the product and the business system server on the product manufacturer side A non-store sales support system that supports,
The terminal sends customer request information to the server,
The request information of the customer is information including the order receiving information of the product from the customer and the confirmed ordering information as sales activity information, and further including incidental expense items as accounting information, the server, Based on the sales activity information transmitted from the terminal, create a manufacturing / sales plan for the product manufacturer, determine the distribution amount of products to the non-store dealers, determine the delivery timing by delivery date, and bills for non-store dealers Issue processing, payment check processing, receipt issuance processing, and customer information accumulation processing, and based on the accounting information, create and store monthly accounting information about the sales activities of the storeless store, the terminal Product information and sales support information related to sales in response to a request from the customer, and receipt issuance processing information to the customer regarding payment from the customer to the product manufacturer A non-store sales support system, wherein payment information to an account of a non-store sales store is transmitted to the terminal. The terminal can be accessed by the user ID registration to the server,
The non-store sales support system according to claim 1, further comprising imaging means for imaging the customer, wherein the customer's image information is transmitted to the server. The terminal includes sales activity information creating means for creating the sales activity information;
A confirmation button for notifying the product maker when an order from the customer is confirmed, a data input area, and a display means having a display area,
The display screen of the display means has a partition price, sales amount, condition setting information at the time of ordering, and a service information column, and a receipt receipt / invoice / receipt format for the customer. The non-store sales support system according to claim 1 or 2, characterized in that:   The order schedule on the display screen further includes a purchase confirmation button and a cost data entry field required for sales activities, and by clicking the confirmation button, a product order screen and a sales record screen are displayed. The record is transmitted to the product maker, order confirmation information is returned from the product maker, and an order based on the order condition of the product is made to the product maker by clicking the purchase confirmation button of the terminal. The non-store sales support system according to any one of claims 1 to 3.   The server receives information from the terminal, stores, aggregates, and analyzes the information, accumulates data that contributes to a sales strategy policy as the product manufacturer, transmits it to the terminal in a timely manner, stores the latest data, and stores the latest data The non-store sales support system according to any one of claims 1 to 4, wherein the management information of the non-store sales store is transmitted to a terminal. The terminal or the server includes a database that stores accounting information of the storeless store,
It has a monthly revenue / expense record, journal, general ledger, profit and loss statement, balance sheet, inventory information based on sales records and activity expenses records for each store, and supports customer visits. Have a list of prospective customers and customer history data,
And data for providing a skin diagnosis service by a lab that absorbs customer requests from the store without store, data for procurement and provision of simple storefront advertisements and catalogs, reuse of packaging containers as a measure to improve the image of the product manufacturer, Possessing at least one of data for collection methods for recycling, information for guiding the development of a point card service that applies a part of the profits of the product manufacturer to the Global Environment Conservation Measures Fund, etc. 6. The non-store sales support system according to any one of claims 1 to 5, wherein the non-store sales support system displays it on the display screen as required according to a request from the non-store sales store.   The product number used for ordering or sales records includes a number / symbol that can be used to determine the history of the product, and enables a traceability function that can track expired / defective products, and the product number is 7. The search key according to claim 4, which also serves as a search key capable of searching at least one of usage, composition, configuration, efficacy, characteristics, and usage precaution information from the database of the server. Storeless sales support system. The inventory information accumulated in the server not only includes normal inventory information of storeless stores, but also excess inventory based on the standard inventory level for each storeless store based on the analysis result, assessment of the product manufacturer With warning information to inform you of the defective product stock that is ranked according to quality,
Proposed treatment methods such as forwarding, return, disposal sale, etc. of excess inventory / defective product inventory to each non-store dealer for each product number. The non-store sales support system according to any one of claims 1 to 7, further comprising an automatic alarm transmission means for instructing a transfer to a store exclusively for disposal sales. The sales performance of the non-store sales store, the management status determined from the management ability, the terminal of the non-store sales store recognized as good by the product manufacturer according to the predetermined evaluation criteria is scaled as a store sales store from the server. Send information that asks if you want to enlarge,
Send information to inquire about the intention of business continuation to the terminal of the non-store dealer that the product maker has recognized as having poor results. The non-store sales support system according to any one of claims 1 to 8, wherein a method is proposed, a notification method to a related organization, and information on a closed business guide to a customer are transmitted from the server to the terminal. .

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