JP2009205514A - Automated apparatus, and point management system and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To shorten the waiting time of succeeding customers by shortening the operation time of customers at an automated apparatus such as an automated teller machine. <P>SOLUTION: The automated apparatus 1 measures the time from when a proximity sensor detects an approaching customer to when the customer leaves as an occupancy time. If determining that the occupancy time received from the automated apparatus 1 is within a reference time stored in a storage part, a server 3 calculates points given to the customer according to the occupancy time and stores the points in a customer database 4 in association with customer identification information. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to an automated apparatus, a point management system, and a program thereof that are installed in a financial institution such as a bank and accept a customer's operation and perform transactions such as payment of cash. The present invention relates to a management system and its program.

Conventional automated equipment increases the processing speed of the processor that controls the entire equipment, speeds up the equipment itself, such as speeding up the transport speed of media such as cards and banknotes, etc. By shortening, the waiting time of the following customer was shortened.
In addition, when the cash register for the checkout of the product is congested in the store, there is also one that gives the customer a purchase incentive by giving a discount incentive to the customer according to the waiting time of the customer (for example, , See Patent Document 1).
JP 2003-141646 A (paragraph “0014” to paragraph “0016”, FIG. 1)

However, in the conventional technology described above, even if the speed of the automated equipment itself is increased, the operation of the automated equipment is performed by the customer. Therefore, when the operation performed by the customer requires time, the transaction time is reduced. There is a problem that there is a limit.
Also, even if a discount incentive is given to a customer according to the waiting time of the customer, the customer's dissatisfaction can be solved, but there is a problem that the waiting time of the customer cannot be shortened.

  It is an object of the present invention to provide an automated apparatus, a point management system, and a program for the same, which reduce such a problem and reduce the waiting time of the subsequent customer by reducing the customer's operation time. .

  Therefore, the present invention includes a proximity sensor unit that detects a customer in proximity, an occupation time measurement unit that measures the time from when the proximity sensor unit detects a customer approaching until the customer leaves, An automatic device that has an occupation time measured by the occupation time measurement unit and a transmission unit that transmits the input customer identification information, and stores the occupation time received from the automation device in the storage unit. A point providing means for calculating a point to be given to the customer according to the occupied time and storing the point in the customer database in association with the customer identification information received from the automation device. And providing points to customers who have operated the automated equipment according to the time of occupying the automated equipment. To.

  The present invention as described above can shorten the time for operating the automation equipment per customer's transaction, and can quickly leave the customer who has finished the transaction away from the automation equipment. The effect that it can be shortened is acquired.

  Hereinafter, embodiments of an automated device, a point management system, and a program thereof according to the present invention will be described with reference to the drawings.

FIG. 1 is a block diagram showing the configuration of the point management system in the embodiment.
In FIG. 1, reference numeral 1 denotes an automation device, which is a device that accepts customer operations and performs various transactions. This automated device 1 issues tickets such as automated teller machines installed at financial institutions such as banks or stores such as convenience stores, and tickets and entrance tickets installed at stations and agencies. An automatic ticket vending machine, an automatic air ticket issuing machine installed at an airport, etc. will be described as an automatic teller machine in this embodiment.

The automation device 1 is communicably connected to other devices via a communication line 5 and inserts a card with a magnetic stripe or IC chip in which account information such as an account number for identifying an account opened in a financial institution is recorded. And accepting customer operations such as inputting various information and conducting transactions such as cash withdrawals, cash deposit transactions, and transfer transactions.
The automation device 1 also transmits and receives transaction messages such as cash withdrawals, cash deposits, and transfers including account information read from a card to and from a host computer (not shown) connected to each other via a communication line 5 so as to communicate with each other. It is determined whether or not the customer's transaction is established and the transaction is processed.

  Reference numeral 2 denotes a customer operation terminal operated by a customer such as a portable terminal or a personal computer. The customer operation terminal 2 includes a display unit such as a liquid crystal display, an input unit such as an operation button, a communication unit that transmits and receives data via a communication line 5 including wireless communication and wired communication, and a storage unit that includes a semiconductor memory. A mobile phone, a personal handyphone system (PHS), a PDA (Personal Digital Assistant), a notebook / desktop personal computer, etc. having a control unit that controls the whole based on a control program (software) stored in the storage unit It is.

  Reference numeral 3 denotes a server, which is installed in a business center of a financial institution, etc., and a control unit that controls the whole based on a control unit (software) stored in the storage unit composed of a semiconductor memory, a magnetic disk, etc. , And a customer database 4 for storing presence / absence of point service application and accumulated points in association with account information such as customer account number. This server 3 is connected to another device through a communication line 5 so as to be able to communicate with each other.

Here, the point is a privilege issued by a financial institution to a customer, and can receive various services such as a fee discount.
As described above, the point management system includes the automation device 1, the customer operation terminal 2, the server 3, the customer database 4, and the like, and the automation device 1, the customer operation terminal 2, and the server 3 can communicate via the communication line 5. It is connected.

Next, the configuration of the automated device 1 will be described based on the block diagram showing the configuration of the automated device in the embodiment of FIG.
In FIG. 2, reference numeral 11 denotes a customer operation display unit, which includes an operation unit such as a touch panel and a display unit such as a liquid crystal display. The customer operation display unit 11 has a touch panel arranged on a display unit such as a CRT display or a liquid crystal display so that the customer performs an input operation or the like, and guides the customer's input operation or the like for a transaction selected by the customer. A screen to be displayed, information input by a customer input operation, and the like are displayed.

A card unit 12 has a card reading / writing mechanism. The card unit 12 can read account information such as an account number from the magnetic stripe or IC chip of the card inserted by the customer into the card insertion slot. It can be discharged from the outlet and returned to the customer.
Reference numeral 13 denotes a deposit / withdrawal unit, which is composed of a banknote deposit / withdrawal machine and a coin deposit / withdrawal machine. The deposit / withdrawal unit 13 performs deposit / withdrawal processing of banknotes and coins associated with cash withdrawal transactions and cash deposit transactions. Here, the deposit processing means that the banknotes entered by the customer in the banknote deposit / withdrawal slot are counted in the banknote deposit / withdrawal machine and stored in the safe, and the coins entered in the coin deposit / withdrawal slot are counted by the coin deposit / withdrawal machine and stored in the safe. It is to store. Withdrawal processing, banknotes and coins corresponding to the amount specified by the customer's operation are fed out from the banknote depositing and dispensing machine and coin depositing and dispensing machine safes, respectively, and transported to the banknote depositing and dispensing slot and coin depositing and dispensing slot. To pay to customers.

In addition, the structure which is not equipped with a coin depositing and dispensing machine may be sufficient.
Reference numeral 14 denotes a proximity sensor unit, which is composed of an ultrasonic sensor or the like disposed on the front surface of the automation device 1 and detects a nearby customer in order to operate the automation device 1. The proximity sensor unit 14 can detect a customer approaching the automation device 1 and can detect that the customer has left the vicinity of the automation device 1.

Reference numeral 15 denotes a storage unit which is composed of a semiconductor memory, a magnetic disk, or the like, can store information, and can read the stored information. The storage unit 15 stores a control program (software) for controlling the operation of the entire automated device 1, screen data displayed on the customer operation display unit 11, information necessary for a transaction performed by the customer, and the like.
Reference numeral 16 denotes a control unit, which is composed of arithmetic and control means such as a CPU (Central Processing Unit) and an MPU (Micro Processing Unit). The control unit 16 communicates with the server 3 and the host computer via the customer operation display unit 11, the card unit 12, the deposit / withdrawal unit 13, the proximity sensor unit 14, the storage unit 15, and the communication line 5. The operation of the entire automated device 1 including the communication unit as the transmission / reception means that is not controlled is controlled based on a control program (software) stored in the storage unit 15.

The control unit 16 includes a timer for measuring time, and the time from when the proximity sensor unit 14 detects the approach of the customer until the customer leaves, that is, the time for which the customer occupies the automation device 1 (hereinafter, “ Occupancy time measuring means 161 for measuring “occupation time” is provided.
Next, the configuration of the server 3 will be described based on a block diagram showing the configuration of the server in the embodiment of FIG.

  Reference numeral 31 denotes a storage unit which is composed of a semiconductor memory, a magnetic disk or the like, stores information, and can read the stored information. The storage unit 31 stores a control program (software) for controlling the operation of the entire server 3, a program for providing a service for giving points to a customer according to the occupation time of the automation device 1, a customer database 4, and the like. .

Here, the configuration of the customer database 4 will be described with reference to an explanatory diagram showing the configuration of the customer database in the embodiment of FIG.
The customer database 4 is provided with account information 41 such as an account number for identifying a customer account, service application presence / absence 42 indicating the presence / absence of a service application to which points are given according to the occupation time of the automation device 1, and The accumulated points 43 are accumulated, and the service application presence / absence 42 and the accumulated points 43 are stored in association with the account information 41.

Therefore, the server 3 can receive the account information read from the customer's card from the automation device 1 and extract the service application presence / absence 42 and the accumulation point 43 based on the account information.
Returning to the description of FIG. 3, reference numeral 32 denotes a control unit, which is configured by arithmetic and control means such as a CPU. This control unit 32 is based on a program stored in the storage unit 31 for the operation of the entire server 3 including a storage unit 31 and a communication unit (not shown) that communicates with the automation device 1 and the like via the communication line 5. Control.

Further, the control unit 32 calculates points to be given to the customer based on the customer account information, transaction type, occupation time, and table 50 shown in FIG. Point accumulation means 321 for accumulating in the accumulation point 43 of 4 and giving points to the customer.
The table 50 includes a transaction type 51 indicating a subject of a transaction performed by the customer with the automation device 1, a grant reference time 52 indicating an occupation time to which points are given, and a grant point 53 indicating the number of points to be given to the customer. For example, when the transaction type 51 is “card withdrawal”, the grant reference time 52 is “20 seconds or less”, and the grant point 53 is “1”, the transaction type performed by the customer is “card withdrawal”, and the transaction Indicates that “1” indicated by the grant point 53 is given to the customer as a point.

  Therefore, when the transaction type received from the automation device 1 is “card withdrawal” and the occupation time is “20 seconds”, the point granting unit 321 refers to the transaction type 51 and the grant reference time 52 of the table 50 described above, The point “1” indicated by the grant point 53 is given to the customer, and is added to the accumulation point 43 of the customer database 4 in association with the received customer account information. In addition, when the occupation time exceeds the grant reference time 52, it is assumed that no points are awarded.

In the present embodiment, the point granting unit 321 and the customer database 4 are described as being provided in the server 3, but the configuration is not limited thereto, and may be provided in the automated device 1, for example.
The operation of the above configuration will be described.
The operation of each unit described below is controlled by a control unit such as a central processing unit (not shown) based on a program (software) stored in a storage unit such as a memory or a magnetic disk (not shown).

First, the server 3 uses a communication means such as the Internet or e-mail to the customer to explain the contents of the service to the customer operation terminal 2 via the communication line 5 and information on the service application screen for applying for the service. Shall be sent.
The customer operation terminal 2 displays the service application screen on the display unit based on the received service application screen information. As shown in Fig. 6, this service application screen is "New service will start from XX Bank. If you wish, please click the" Apply "button. "If you use an automated device, you will be able to earn the specified points when you finish within the following standard time." The button includes a “Apply” button, a “Cancel” button for refusing service application, and the like.

Here, it is assumed that the customer applies the service by operating the customer operation terminal 2 and clicking the “apply” button.
Upon detecting the click of the “apply” button, the customer operation terminal 2 notifies the server 3 that the service is applied together with account information such as an account number for identifying the customer input before displaying the service application screen.

It is assumed that the customer operation terminal 2 accepts input of account information such as a customer account number on a login screen or the like before displaying the service application screen, and stores the account information in the storage unit.
The server 3 stores the received customer account information in the account information 41 of the customer database 4 and stores “Yes” in the service application presence / absence 42 in association with the account information.

In this way, the server 3 registers in the customer database 4 that a service application has been made by a customer operation.
Next, a process of giving points to a customer who has made a transaction with the automated device 1 will be described according to a step indicated by S in the flowchart showing the point giving process in the embodiment of FIG.

S1: The customer is assumed to stand in front of the automated device 1 installed in a store or the like in order to perform a desired transaction such as payment of cash, and the proximity sensor unit 14 of the automated device 1 detects the approach of the customer.
S2: When the approach of the customer is detected, the occupation time measuring means 161 of the automation device 1 starts measuring the occupation time of the customer. At this time, the customer operation display unit 11 displays the elapsed time on a part of the screen according to the instruction of the occupation time measuring means 161 so that the customer can confirm the occupation time.

S3: The customer performs an operation of selecting a transaction on the customer operation display unit 11 of the automation device 1 and performs a desired transaction. As a result, the control unit 16 of the automation device 1 recognizes the transaction type to be executed and causes the storage unit 15 to store the transaction type. In this embodiment, it is assumed that the customer inserts a card possessed in order to conduct a transaction into the card insertion slot.
The card unit 12 reads account information of the customer from the inserted card according to an instruction from the control unit 16 of the automation device 1 and stores the account information in the storage unit 15. When the account information is read from the card, the control unit 16 executes the transaction process while communicating with the host computer based on the account information.

S4: When the transaction performed by the automated device 1 is completed, the customer is assumed to leave the front surface of the automated device 1, and the proximity sensor unit 14 of the automated device 1 detects the leaving of the customer.
S5: Upon detecting the leaving of the customer, the occupation time measuring means 161 of the automation device 1 ends the measurement of the customer's occupation time, and associates the occupation time of the transaction with the account information and transaction type of the customer in the storage unit 15. Remember.

S6: The control unit 16 of the automation device 1 transmits the customer account information stored in the storage unit 15, the transaction type, and the measured occupation time to the server 3 via the communication unit as a transmission unit.
Note that the control unit 16 collectively transmits the customer account information, transaction type, and measured occupation time accumulated in the storage unit 15 over a predetermined period (for example, one day) to the server 3. The customer account information, the transaction type, and the measured occupation time may be transmitted to the server 3.

S7: The control unit 32 of the server 3 stores the customer account information, the transaction type, and the measured occupation time received from each automation device 1 in the storage unit 31 and accumulates them.
The point granting means 321 of the server 3 reads the customer account information, transaction type and measured occupation time accumulated in the storage unit 31 when a predetermined period (for example, one month) elapses, and the customer account information, transaction type, The points to be given to the customer for each transaction are calculated based on the occupation time and the table 50 shown in FIG.

For example, when the transaction type received from the automation device 1 is “transfer (between accounts)” and the occupation time is “40 seconds”, the point granting unit 321 refers to the transaction type 51 and the grant reference time 52 in the table 50, The point “2” indicated by the granted point 53 is calculated.
When the transaction type received from the automation device 1 is “transfer (between accounts)” and the occupation time is “41 seconds”, the point granting unit 321 refers to the transaction type 51 and the grant reference time 52 in the table 50, Since the occupation time exceeds the reference time, the given point is “0”.

  In the present embodiment, the server 3 will be described assuming that the account information of the customer, the transaction type, and the measured occupation time received from each automation device 1 are stored in the storage unit 31 and accumulated to calculate points. The points may be calculated when the customer's account information, transaction type, and measured occupation time are received from each automated device 1 without being stored in the storage unit 31.

  S8: The point giving means 321 of the server 3 totals the calculated points for each customer account information. The point granting means 321 searches the customer database 4 based on the customer account information, extracts the accumulated points 43, adds the accumulated points to the points, and stores the added points in the accumulated points 43 of the customer database 4. To do. In this way, points are given to the customer.

S9: The control unit 32 of the server 3 that has updated the storage point 43 of the customer database 4 extracts a notification destination such as an e-mail address from a database (not shown) based on the account information of the customer that has updated the storage point 43, and the notification destination. The customer is notified of the points granted and accumulated points to inform the customer of the points granted and accumulated points.
Customers will be able to receive financial institution services such as discounts on various fees using the accumulated points.

In this way, the point management system gives points in accordance with the occupation time of the customer's automation device 1 so that the customer can acquire the points so that the automation device 1 can have the automation device 1 as short as possible. 1 operation is performed.
Accordingly, the time for operating the automation device 1 per transaction of the customer is shortened, and the customer who has finished the transaction will leave the automation device 1 quickly, and the waiting time of the customer of the automation device 1 can be shortened. become able to.

  As described above, in this embodiment, the point management system gives points according to the occupation time of the customer's automation equipment, thereby shortening the time for operating the automation equipment per customer's transaction, It is possible to promptly leave the customer who has completed the process from the automation device, and to reduce the waiting time of the customer of the automation device.

The block diagram which shows the structure of the point management system in an Example The block diagram which shows the structure of the automation equipment in an Example The block diagram which shows the structure of the server in an Example. Explanatory drawing which shows the structure of the customer database in an Example Explanatory drawing of the grant point table in an Example Illustration of the service application screen in the example The flowchart which shows the point grant processing in the execution example

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Automation apparatus 2 Customer operation terminal 3 Server 4 Customer database 5 Communication line 11 Customer operation display part 12 Card part 13 Deposit / withdrawal part 14 Proximity sensor part 15, 31 Storage part 16, 32 Control part 161 Occupancy time measurement means 321 Point grant means

Claims (11)

Proximity sensor unit that detects nearby customers,
Occupancy time measuring means for measuring the time from when the proximity sensor unit detects a customer approaching until the customer leaves, as an occupation time;
An automatic device that has an occupancy time measured by the occupancy time measuring means and a transmission means for transmitting the input customer identification information, and performs a transaction by a customer's operation;
When the occupation time received from the automation device is within the reference time stored in the storage unit, a point to be given to the customer is calculated according to the occupation time, and the point is associated with the customer identification information received from the automation device And a server having point grant means for accumulating in the customer database,
A point management system characterized in that points are given to a customer who has operated the automated equipment in accordance with the time of occupation of the automated equipment. In the point management system according to claim 1,
In addition to the occupation time and customer identification information, the transmission means of the automated equipment is a transmission means for transmitting a transaction type indicating a transaction item performed by a customer,
When the occupancy time received from the automation device is within the reference time for each transaction type stored in the storage unit, the point grant means of the server calculates a point to be given to the customer and receives the point from the automation device A point management system characterized in that it is a point giving means for storing in a customer database in association with the customer identification information. In the point management system according to claim 1 or claim 2,
The server receives customer identification information from a customer operation terminal that has received an application operation for a service that receives points according to the time it occupies an automation device, and registers the customer identification information in the customer database. Feature point management system. In the point management system of claim 1, claim 2 or claim 3,
When the server accumulates points calculated according to the time it takes to occupy the automation device in the customer database, it notifies the notification destination stored in the storage unit in association with the customer identification information that the point has been granted, A point management system characterized by notifying customers that points have been awarded. In automated equipment that accepts customer operations and conducts transactions,
Proximity sensor unit that detects nearby customers,
Occupancy time measuring means for measuring the time from when the proximity sensor unit detects a customer approaching until the customer leaves, as an occupation time;
An automation apparatus comprising: a transmission unit that transmits the occupation time measured by the occupation time measurement unit and the input customer identification information to a server that gives points to the customer according to the occupation time. The automated device of claim 5,
An automated apparatus characterized in that the occupation time and customer identification information are stored in a storage unit. The automated device according to claim 5 or claim 6,
An automated device characterized in that an elapsed time since a customer approaching the proximity sensor unit is detected is displayed on a display unit. A customer detection means for detecting a customer in proximity to the automation device with a sensor;
Occupancy time measuring means for measuring the time until the customer leaves after the customer detecting means detects the approaching customer,
When the occupation time measured by the occupation time measurement means is within the reference time stored in the storage unit, a point to be given to the customer is calculated according to the occupation time, and the point is associated with the customer identification information in the customer database. Providing point accumulating means for accumulating;
A point management program characterized in that points are given to a customer who has operated the automated equipment in accordance with the time of occupation of the automated equipment. In the point management program of claim 8,
When the occupancy time measured by the occupancy time measurement means is within the reference time for each transaction type stored in the storage unit, the point grant means calculates a point to be given to the customer and associates the point with the customer identification information A point management program characterized in that the point granting means accumulates in the customer database. In the point management program according to claim 8 or 9,
A point management program, wherein customer identification information received from a customer operation terminal that has received a service application operation for receiving points in accordance with a time occupied by an automated device is registered in the customer database. In the point management program according to claim 8, claim 9, or claim 10,
When accumulating points calculated according to the time it takes to occupy the automated equipment in the customer database, it notifies the customer that the points are given to the notification destination stored in the storage unit in association with the customer identification information, A point management program characterized by notifying that points have been awarded.

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