JP2009199159A - Automatic transaction device and automatic transaction system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an automatic transaction device and an automatic transaction system for quickly displaying desired function keys on a display screen by simplifying an operation to the function keys for a desired operation. <P>SOLUTION: This automatic transaction device is provided with: a staff display/operation part 205 which is used for input an operator identification information for identifying an operator who performs maintenance/operation; a storage part 210 for storing information on the number of operations for each function key operated by an operator and the operator identification information in association with each other; a screen generation means for generating a maintenance operation screen; and a control means for controlling the screen generation means to generate the maintenance operation screen so as to include one or more function keys which have been operated more than the predetermined number of times for one or more function keys stored in the storage part 210 in association with the operator identification information input through the staff display/operation part 205. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to an automatic transaction apparatus and an automatic transaction system, and more particularly, to an automatic transaction apparatus and an automatic transaction system installed in a financial institution having a function for maintenance / operation by an attendant and maintenance personnel.

  An automatic transaction apparatus installed in a financial institution or the like is provided with a display unit for displaying a clerk operation screen for maintenance / operation. The clerk performs maintenance / operation operations while looking at this screen, but the number of operation function keys that can be displayed at one time is limited with a predetermined screen size. Therefore, function keys are generally divided into groups and displayed hierarchically. However, when the target function key exists in a deep hierarchy, it is necessary to press several keys before reaching the target function key, which causes a problem in operation efficiency.

  Therefore, as a technique for efficiently displaying a target function key on a screen, Patent Document 1 describes a technique related to a mobile communication device in which a function for switching and operating a plurality of screens is arranged as a shortcut key on a top menu screen. ing.

Japanese Patent No. 3786659

  However, when multiple automatic transaction devices are installed in the same store, multiple operators share and operate multiple automatic transaction devices, but there are variations in operation frequency and operation experience among operators, The display screen at the start of operation is not necessarily the optimal screen for each operator. Patent Document 1 does not mention the optimal screen display when a plurality of operators operate a plurality of devices.

  An object of the present invention is to provide an automatic transaction apparatus and an automatic transaction system that quickly display a desired function key on a display screen by simplifying the operation until the function key for performing the desired operation is traced. .

  In order to achieve the above object, in a preferred example, the automatic transaction apparatus of the present invention displays a maintenance operation screen having one or a plurality of function keys for performing maintenance / operation on the display unit, and operates the function keys. In an automatic transaction apparatus that performs maintenance / operation by performing an operation, an input unit that inputs operator identification information for identifying an operator who performs maintenance / operation, and an operation count that is the number of operations for each function key operated by the operator A storage unit that stores the information and the operator identification information in association with each other, a screen generation unit that generates the maintenance operation screen, the operator identification information input by the input unit, and the storage unit The maintenance operation screen is displayed by the screen generation means so as to include one or a plurality of the function keys whose number of operations is larger than a predetermined number of the operation number information of the plurality of function keys stored in the It can be configured to have a control means for controlling so as to formed.

  In a preferred example, the automatic transaction apparatus of the present invention displays a maintenance operation screen having one or more function keys for performing maintenance / operation on the display unit, and operates / maintains the operation / operation by operating the function keys. In the automatic transaction apparatus, the failure detection means for detecting a failure of the automatic transaction apparatus, a storage unit for storing information on different types of failures detected by the failure detection means, and screen generation for generating the maintenance operation screen And a control unit that controls the screen generation unit to generate the maintenance operation screen so as to include one or a plurality of the function keys according to the type of failure stored in the storage unit. Can be configured.

  In a preferred example, the automatic transaction apparatus according to the present invention can be configured such that the control means displays the maintenance guide screen generated by the screen generation means on the initial screen of the display unit.

  Further, in a preferred example, the automatic transaction system of the present invention is an automatic transaction system in which a plurality of automatic transaction apparatuses are connected to a host computer via a network. A display unit that displays a maintenance operation screen having a plurality of function keys, an input unit that inputs operator identification information for identifying an operator performing maintenance / operation, and the number of operations for each function key operated by the operator A first storage unit that associates and stores a certain number of operations information and the operator identification information, a screen generation unit that generates the maintenance operation screen, the operator identification information input by the input unit, Among the operation number information of the plurality of function keys stored in association with the storage unit, so as to include one or a plurality of the function keys whose number of operations is larger than a predetermined number of times. Control means for controlling the screen operation means to generate the maintenance operation screen, and a first transmission / reception unit for transmitting / receiving the operation count information and the operator identification information stored in the first storage unit to / from the host computer The host computer includes a second transmission / reception unit that transmits / receives the operation frequency information and the operator identification information to / from the automatic transaction apparatus, and the operation frequency information received by the second transmission / reception unit, and the A second storage unit that stores operator identification information; and the number-of-operations information stored in the second storage unit that is associated with the operator identification information input to the first input unit. It can comprise so that it may have a 2nd control means controlled to transmit to this automatic transaction apparatus by this 2nd transmission / reception part.

  According to the present invention, it is possible to provide an automatic transaction apparatus and an automatic transaction system that quickly display a desired function key on a display screen by simplifying the operation until the function key for performing the desired operation is traced. .

  Next, the best mode for carrying out the present invention will be described based on the following embodiments with reference to the drawings.

  FIG. 1 is a diagram illustrating a configuration example of an automatic transaction apparatus system according to the present embodiment.

  In the automatic transaction apparatus system, automatic transaction apparatuses 102 and 103 are connected to a host computer 101 (details will be described later) via a communication network. The automatic transaction apparatuses 102 and 103 are ATMs (Automated Teller Machines) that are installed in financial institutions such as banks, for example, and perform transactions such as cash deposits and withdrawals by customer operations.

FIG. 2 is a diagram illustrating a configuration example of the automatic transaction apparatus 102 according to the present embodiment.
The automatic transaction apparatus 102 is an apparatus that automatically executes various transactions requested by a user, and includes a customer display / operation unit 201, a card / detail slip mechanism unit 202, a passbook mechanism unit 203, and a banknote deposit / withdrawal mechanism unit 206. , A coin deposit / withdrawal mechanism unit 207, an audio output unit 208, a storage unit 210, and a control unit 204 that controls these units. In addition, for the loading / collecting function of bills / coins and the like, and the treatment when a failure occurs, the operation is determined and executed via the staff display / operation unit 205.

  The customer display / operation unit 201 and the attendant display / operation unit 205 have a screen display and key input detection function. The customer display / operation unit 201 guides a transaction operation when a user of the automatic transaction apparatus 102 performs a transaction. A screen is displayed, and a user's operation such as a password or a key input pressed with a finger is accepted.

  The card / detail mechanism unit 202 has a function of inserting or ejecting a card by a user, a function of reading or writing to a magnetic stripe or IC chip of a card, and a function of reading an image of a card embossed part. It has a discharge function for printing on a statement slip by the printing unit and discharging the printed statement slip from the automatic transaction apparatus 102. The passbook mechanism unit 203 has a user's passbook insertion / discharge operation, magnetic stripe read / write operation, and passbook printing function. The banknote deposit / withdrawal mechanism unit 206 and the coin deposit / withdrawal mechanism unit 207 have a cash deposit / withdrawal function, a cash discrimination / conveyance function, and a storage function.

  The clerk display / operation unit 205 is a part that receives an operation of a clerk / maintenance person. The customer display / operation unit 201 and the staff display / operation unit 205 are preferably an input / display unit configured by a touch panel or the like, and displays a screen including a plurality of function keys for performing maintenance / operation. It also detects pressing of various function keys included in the screen. In addition, a staff member ID is input as operator identification information for identifying an operator who performs maintenance / operation.

  The storage unit 210 stores a function key usage count table 700.

  FIG. 7 is a diagram illustrating a configuration example of the function key use count table 700 stored in the storage unit 210.

  The function key usage count table 700 includes a key number 701, a key name 702, and a staff member ID 703, and is information indicating the number of times each function key is used for each staff member. The key number 701 is information on a function key identification number for identifying a function key. The key name 702 is information indicating the name of the function key corresponding to the key number 701. The staff member ID 703 is information on a staff member identification number for identifying the staff member. Each time a function key is operated from the clerk display / operation unit 205, the control unit 204 counts up the number of operations of the key number 701 corresponding to the function key, and the counted number is counted for each clerk. The function key usage count table 700 is updated, and the updated function key usage count table 700 is stored in the storage unit 210. The storage unit 210 stores information related to the failure detected by the failure detection unit.

  The control unit 204 includes screen generation means for generating a maintenance operation screen having one or a plurality of function keys for performing maintenance / operation. In addition, when the clerk ID input from the clerk display / operation unit 205 exists in the function key use count table 700, the control unit 204, among the various function keys corresponding to the clerk ID from the function key use count table 700 And a control means for selecting a function key having a large number of operations, generating a maintenance operation screen having the selected function key by the screen generation means, and displaying the generated maintenance guidance screen on the initial screen. Furthermore, the control unit 204 has a failure detection unit that detects that the automatic transaction apparatus 102 has a failure or is in a state corresponding to the failure. The control unit 204 includes a hardware configuration including a CPU and a memory, and a software configuration including a predetermined program and data, and controls various processes and transactions.

  The line connection unit 209 transmits and receives data to and from the host computer 101. Information on the function key usage count table 700 stored in the storage unit 210 and information on the maintenance operation screen generated by the screen generation unit are transmitted to the host computer 101 and stored in the storage unit 112 of the host computer 101. A maintenance operation screen is received from the host computer 101.

  FIG. 1 shows a configuration example of the host computer 101 according to the present embodiment.

  The host computer 101 includes a control unit 111, a storage unit 112, and a line connection unit 113. The storage unit 112 stores information of the function key use count table 700 transmitted from the automatic transaction apparatus 102. The line connection unit 113 transmits / receives data to / from the automatic transaction apparatus 102. The information of the function key use count table 700 stored in the storage unit 210 is received from the automatic transaction apparatus 102, and the information of the function key use count table 700 stored in the storage unit 112 of the host computer 101 is automatically processed. Send to device 102. When the clerk ID is input from the clerk display / operation unit 205 of the automatic transaction apparatus 102, the control unit 111 receives the information in the function key use count table 700 stored in the storage unit 112 corresponding to the input clerk ID. It controls to transmit to the automatic transaction apparatus 102.

  3 and 4 are diagrams for explaining processing for displaying a shortcut menu screen as a maintenance guidance screen.

  First, the clerk ID is input by the clerk display / operation unit (S302). The control means searches for whether or not the input clerk ID exists in the function key usage count table 700 (S303), and determines the presence or absence of individual menu display information based on the search result (S304). When there is information, the control means selects the function key having the highest number of uses from the use number information of each function key used by the staff ID 703 from the function key use number table 700 stored in the storage unit 210. Then, the screen generating means generates a screen on which the function keys that are frequently used are arranged on the top screen with the shortcut menu as shown in FIG. 4 (S305), and displays it on the staff display / operation unit (S306). On the other hand, if there is no information, a standard top screen without a shortcut menu is displayed on the staff display / operation unit (S307).

  FIG. 4 is a diagram for explaining a top screen 400 with a shortcut menu.

  The top screen 400 with a shortcut menu is a screen that is first displayed on the staff display / operation unit when a staff member ID is input, and is an individual screen corresponding to the staff member ID. The XX shortcut screen 410 is a screen on which shortcut function keys are arranged, and includes a subtotal key 411, a bill loading key 412, and a bill collection key 413.

  These various function keys simplify a normal series of operations and facilitate access to a desired function. For example, in order to access the bill loading function, it is usually necessary to operate in the order of a loading key, then a bill key, and finally a bill loading key. However, the bill loading key 412 omits the operation of the loading key and the bill key in a normal series of operations, and can directly access the bill loading function to realize bill loading. Similarly to the bill loading key 412, the subtotal key 411 and the bill collection key 413 can directly access each function by simplifying a normal series of operations.

  In this embodiment, the function key usage count table 700 and the maintenance operation screen information are stored in the storage unit 210 provided in the automatic transaction apparatus 102. However, the function key usage count is stored in the storage unit 112 provided in the host computer 101. The table 700 and the maintenance operation screen information may be stored, and the maintenance operation screen information corresponding to the clerk ID may be received from the storage unit 112 in response to a request from the automatic transaction apparatus 102.

  5 and 6 are diagrams for explaining processing for displaying a shortcut menu screen as a maintenance guidance screen in accordance with the device state of the automatic transaction device 102. FIG.

  First, the clerk ID is assigned by the clerk display / operation unit 205 (S502). The control means searches for information related to the failure detected by the failure detection means stored in the storage unit 210 and searches for information related to the failure stored in the storage unit 210 before displaying the staff screen. Then, it is determined whether or not the automatic transaction apparatus 102 is in the state of failure or conforming to the failure (S503). Here, the state corresponding to the failure is a state that does not reach the failure but may become a failure. There are situations where there is a possibility that it will be impossible, and there are situations where the card / detail slip mechanism unit 202 has a small amount of detail slip and there is a risk that it will be impossible to issue a statement slip. Further, it is determined whether or not the automatic transaction apparatus 102 is in a state of failure or a state conforming to the failure, and an operation that should be preferentially performed by the clerk in this state, that is, whether the clerk needs to be guided to an operation that deals with the failure. (S504). If it is necessary to guide the clerk to the operation as a result of the determination, the screen generating means displays a top screen with a shortcut menu as shown in FIG. 6 on the clerk display / operation unit 205 (S505). On the other hand, if it is not necessary to guide the clerk to an operation to deal with the failure as a result of the determination, a standard top screen without a shortcut menu is displayed on the clerk display / operation unit 205 (S506).

  FIG. 6 is a diagram for explaining a top screen 600 with a shortcut menu.

  The top screen 600 with a shortcut menu has a shortcut menu 610 in which function keys for shortcuts including a bill loading key 611 and a passbook replenishment key 612 are arranged.

  These various function keys simplify a series of operations and facilitate access to a desired function. For example, in order to access the bill loading function, it is usually necessary to operate in the order of a loading key, then a bill key, and finally a bill loading key. However, the bill loading key 611 omits the operation of the loading key and the bill key in a normal series of operations, and can directly access the bill loading function to realize bill loading. Similarly to the banknote loading key 611, the bankbook replenishment key 611 can directly access the bankbook replenishment function by simplifying a series of operations.

  As described above, according to the present embodiment, the series of operations up to the desired function key can be simplified and the desired function key can be selected directly according to the state of the attendant or the automatic transaction apparatus 102. Maintenance work can be performed.

The figure which shows the structural example of the automatic transaction apparatus system by a present Example. The figure which shows the structural example of the automatic transaction apparatus by a present Example. The figure for demonstrating the process which displays the top screen with a shortcut menu (the 1). The figure for demonstrating the top screen with a shortcut menu (the 1). The figure for demonstrating the process which displays the top screen with a shortcut menu (the 2). The figure for demonstrating the top screen with a shortcut menu (the 2). The figure which shows the structural example of a function key use frequency table.

Explanation of symbols

101: Host computer, 102: Automatic transaction apparatus, 103: Automatic transaction apparatus, 201: Automatic transaction apparatus, 201: Customer display / operation section, 202: Card / detail mechanism section, 203: Passbook mechanism section, 111, 204: Control , 205: clerk display / operation unit, 206: bill deposit / withdrawal mechanism unit, 207: coin deposit / withdrawal mechanism unit, 208: voice output unit, 113, 209: line connection unit, 112, 210: storage unit.

Claims (4)

In an automatic transaction apparatus that displays a maintenance operation screen having one or a plurality of function keys for performing maintenance / operation on a display unit, and performs maintenance / operation by operating the function keys,
An input unit for inputting operator identification information for identifying an operator who performs maintenance / operation;
A storage unit that stores operation number information that is the number of operations for each function key operated by an operator and the operator identification information in association with each other;
Screen generating means for generating the maintenance operation screen;
Of the operator identification information input by the input unit and the operation number information of the function keys stored in association with the storage unit, the number of operations is greater than a predetermined number 1 or An automatic transaction apparatus comprising: control means for controlling the screen generation means to generate the maintenance operation screen so as to include a plurality of the function keys. In an automatic transaction apparatus that displays a maintenance operation screen having one or a plurality of function keys for performing maintenance / operation on a display unit, and performs maintenance / operation by operating the function keys,
A failure detection means for detecting a failure of the automatic transaction apparatus;
A storage unit for storing information on different types of faults detected by the fault detection unit;
Screen generating means for generating the maintenance operation screen;
Control means for controlling the screen generation means to generate the maintenance operation screen so as to include one or a plurality of the function keys according to the type of failure stored in the storage unit. Automatic transaction device.   3. The automatic transaction apparatus according to claim 1, wherein the control unit displays the maintenance guide screen generated by the screen generation unit on an initial screen of the display unit. In an automatic transaction system in which a plurality of automatic transaction apparatuses are connected to a host computer via a network,
The automatic transaction apparatus includes a display unit for displaying a maintenance operation screen having one or a plurality of function keys for performing maintenance / operation;
An input unit for inputting operator identification information for identifying an operator who performs maintenance / operation;
A first storage unit that stores operation number information that is the number of operations for each function key operated by an operator and the operator identification information in association with each other;
Screen generating means for generating the maintenance operation screen;
Of the operator identification information input by the input unit and the operation number information of the function keys stored in association with the storage unit, the number of operations is greater than a predetermined number 1 or Control means for controlling to generate the maintenance operation screen by the screen generation means so as to include a plurality of the function keys;
A first transmission / reception unit for transmitting / receiving the operation count information and the operator identification information stored in the first storage unit to / from the host computer;
The host computer
A second transmission / reception unit for transmitting / receiving the operation frequency information and the operator identification information to / from the automatic transaction apparatus;
A second storage unit that stores the number-of-operations information received by the second transmission / reception unit and the operator identification information;
The operation frequency information stored in the second storage unit associated with the operator identification information input to the first input unit is transmitted to the automatic transaction apparatus by the second transmission / reception unit. And a second control means for controlling the automatic transaction system.

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