JP2009134362A - Calling system, calling method and calling program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To reduce a burden when a person waiting one's turn of service provision applies for service to a reception window of a service provider. <P>SOLUTION: An output means 51 outputs a code showing a production instruction of an electronic mail for a calling device 1 and a reception number. A storage means 52 is a storage device for storing the reception number and a mail address. When receiving a notification request mail recorded with the reception number from a mobile terminal, a reception number registration means 53 associates the mail address of a transmission source of the notification request mail with the reception number, and makes the storage means 52 store them. When order of the reception number stored in the storage means 52 becomes decided order, a transmission means 54 transmits a calling notification with the mail address corresponding to the reception number as a destination. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to a calling system, a calling method, and a calling program for calling a person waiting for a turn at a reception desk.

  When calling a person who waits for a turn at a reception counter such as a bank, the reception number is displayed on the storefront display screen, or the reception person calls a customer by voice.

  Various devices and methods for calling a person waiting for a turn have been proposed (for example, see Patent Documents 1 to 3).

  The device described in Patent Literature 1 includes a customer data storage unit that stores mobile terminal numbers of mobile terminal devices of waiting customers in accordance with the waiting order. And the apparatus of patent document 1 searches the portable terminal number of the customer who calls next from a customer data storage part, and makes a call with the searched portable terminal number.

  In the method described in Patent Document 2, it is possible to select whether to wait outside the store or to wait at the lobby in the store, and to the customer who wants to wait outside the store, the mobile phone number Prompt for input. Then, by sending a message to the mobile phone of the customer, it is notified that the order of the windows has been approached. Patent Document 2 also describes that an introduction of a financial product is written on a receipt number ticket and issued.

  The reservation management ASP service system described in Patent Document 3 receives and registers a mail address of a customer's mobile terminal from a member store terminal provided in a store or the like. The reservation management ASP service system transmits a reservation order arrival notification to the mail address of the mobile terminal of the customer who made the reservation for the store. Further, the member store terminal registers the reservation order arrival notification timing in the reservation management ASP service system, and the reservation management ASP service system transmits the reservation order arrival notification to the customer in accordance with the reservation order arrival notification timing.

JP 2000-341389 (paragraphs 0006, 0007, 0043, 0047, 0055, FIG. 1) JP 2003-337891 A (paragraphs 0016, 0022-0025, 0032, 0037-0039) JP 2007-164447 A (paragraphs 0006, 0016, 0021, 0022, 0024, 0025, 0028, 0029, 0039)

  If you call with the reception number displayed on the storefront display screen, or if the receptionist calls the customer with a voice, you do not know when the customer will be called, so you must wait near the reception desk, It was stressful. In addition, even when the elderly people are called, they may not be aware of the display on the storefront display screen or being called by voice. In the apparatus and method described in Patent Document 1 and the like, notification is made to the customer's mobile terminal, so the customer can go out of the store and crush the waiting time.

  In the apparatus described in Patent Document 1, a customer registers a mobile terminal number in a customer data storage unit. Similarly, in the method described in Patent Document 2, a customer who wants to wait outside the store performs a mobile phone number input operation. Also in the system described in Patent Document 3, the customer performs a reservation application operation to the reservation management ASP service system.

  When making a reservation application using the devices described in Patent Documents 1 to 3, the customer must perform an input operation such as inputting a mobile phone number. It is preferable that an operation for a person who is waiting for an order to apply at a window is simple.

  SUMMARY OF THE INVENTION An object of the present invention is to provide a calling system, a calling method, and a calling program that can reduce a burden on a person who is waiting for a service provision order when applying for a service to a service provider reception desk. And

  The calling system of the present invention is a calling system including a portable terminal and a calling device that transmits a call notification to the portable terminal, wherein the calling device indicates an instruction for creating an e-mail addressed to the calling device. An output means for outputting a code and a reception number; a storage means for storing a reception number and a mail address; and a notification request mail in which the reception number is written from the portable terminal. When the order of the acceptance number stored in the storage means and the acceptance number stored in the storage means becomes a predetermined order, the mail address and the acceptance number are associated with each other and stored in the storage means. Transmission means for transmitting a call notification addressed to the mail address corresponding to the reception number.

  The calling device of the present invention is a calling device that transmits a call notification to a portable terminal, and includes an output means for outputting a code indicating an e-mail creation instruction addressed to the calling device, and a reception number, and a reception number Storage means for storing a mail address and a notification request mail in which a reception number is written, the mail address of the transmission source of the notification request mail and the reception number are associated with each other and stored in the storage means A reception number registration means and a transmission means for transmitting a call notification addressed to the mail address corresponding to the reception number when the order of the reception numbers stored in the storage means reaches a predetermined order. It is characterized by providing.

  Further, the calling method of the present invention outputs a code indicating an e-mail creation instruction addressed to a calling device that transmits a call notification to a portable terminal, and a receipt number, and the receipt number is described from the portable terminal. When the notification request mail is received, the mail address of the transmission source of the notification request mail and the reception number are associated with each other and stored in the storage means, and the order of the reception numbers stored in the storage means is determined. When a ranking is reached, a call notification is sent to the mail address corresponding to the receipt number as a destination.

  In addition, the calling program of the present invention, when receiving a notification request mail in which the code indicating the creation instruction of the e-mail addressed to the computer and the reception number are output to the computer, and the reception number are described, The reception number registration process for storing the mail address of the transmission source of the notification request mail and the reception number in the storage unit in association with each other, and the rank of the reception number stored in the storage unit in the predetermined rank In this case, a transmission process for transmitting a call notification addressed to the mail address corresponding to the receipt number is executed.

  ADVANTAGE OF THE INVENTION According to this invention, the burden at the time of the person who waits for the order of service provision when applying for the service with respect to the reception window of a service provider can be reduced.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

Embodiment 1. FIG.
FIG. 1 is an explanatory diagram illustrating an example of a calling system according to an embodiment of this invention. The calling system according to the present invention includes a user waiting for a turn, a mobile terminal 31 of a user to be called, and a notification of calling the user to the mobile terminal 31 (hereinafter referred to as a call notification). And a calling device 1 for transmitting the above.

  The calling device 1 is managed by a service provider that provides a service, such as a bank. Examples of service providers include hospitals in addition to stores such as banks, but service providers may be other than banks and hospitals. A user is a user of a service provided by a service provider, and receives the service in turn for each user. At this time, if the number of users is large, the users wait for the turn and receive the services in turn. A user who has moved up to a predetermined order of calling is a user to be called, and the calling device 1 transmits a call notification to the mobile terminal of the user.

  The calling device 1 is connected to a user's mobile terminal 31 via a communication network 40 such as the Internet. In FIG. 1, one mobile terminal 31 is shown, but a plurality of users own the mobile terminals 31.

  The calling device 1 is realized by, for example, an information processing device such as a workstation or a server, and is arranged in a service provider store (service provision reception window).

  The calling device 1 includes a control unit 2, a network interface unit 3, a user operation unit 4, a storage unit 5, a code output unit 6, and an operator input unit 7.

  FIG. 2 is a block diagram illustrating an example of the control unit 2. As shown in FIG. 2, the control unit 2 includes, for example, a code output control unit 120, a reception number registration unit 121, and a transmission unit 122. The code output control means 120 causes the code output unit 6 to output a code indicating an e-mail creation instruction addressed to the mail address of the calling device 1 itself together with a reception number indicating the order of the users. When the receipt number registration unit 121 receives an electronic mail (a notification request mail described later) in which the receipt number is written from the mobile terminal 31, the email address of the transmission source of the email and the receipt number are stored in association with each other. Store in unit 5. In addition, when the order of the reception numbers stored in the storage unit 5 reaches a predetermined order, the transmission unit 122 transmits a call notification whose destination is the mail address corresponding to the reception number.

  The control unit 2 including the code output control unit 120, the reception number registration unit 121, and the transmission unit 122 is a CPU that operates according to a calling program stored in the storage unit 5, for example. In that case, the code output control means 120, the reception number registration means 121, and the transmission means 122) included in the control unit 2 execute the above-described processing according to the calling program.

  The code output unit 6 is an output device that outputs a code indicating an e-mail creation instruction addressed to the mail address of the calling device 1 itself and a reception number indicating the order of the users. The code is, for example, a two-dimensional code such as a QR code (registered trademark), but is not limited to a two-dimensional code and may be a one-dimensional code. Hereinafter, a case where the code output unit 6 is a printing device that prints out a code and a reception number will be described as an example. However, the code output unit 6 is not limited to the printing device, and may be a display device that outputs the code and the reception number by displaying them as images, for example.

  The user operation unit 4 is an input device for a user to perform a code and reception number output operation. Hereinafter, although the case where the user operation unit 4 is a button will be described as an example, the user operation unit 4 is not limited to a button. When the button 4 is pressed, the code output control means 120 of the control unit 2 causes the code output unit 6 to output (print in this example) the code and the receipt number. The code output control unit 120 may increment the reception number by 1 each time the button 4 is pressed and output it to the code output unit 6. In this way, by outputting a value incremented by 1 for each operation of the button 4, the value can be used as a reception number. Further, the code output control means 120 causes the code output unit 6 to output the same code every time the button 4 is pressed. As already described, the code is a code indicating an e-mail creation instruction with the e-mail address of the calling device 1 itself as the destination.

  The user's mobile terminal 31 reads the printed code and generates an e-mail according to the command indicated by the code. The mobile terminal 31 writes a receipt number at a predetermined position (for example, the first line of the text) of the e-mail according to a user's operation, and the e-mail is a mail for requesting a call notification (notification (Referred to as a request mail).

  The storage unit 5 is a storage device that stores, in addition to the calling program, a reception number of a user who is waiting for a turn and a mail address of the mobile terminal of the user in association with each other. When the reception number registration unit 121 of the control unit 2 receives an e-mail in which the reception number is described from the user's portable terminal 31, the e-mail address of the portable terminal 31 that is the transmission source of the e-mail and the electronic The reception number described in the mail is associated with and stored in the storage unit 5 (that is, registered).

  FIG. 3 is an explanatory diagram illustrating an example of a reception number and a mail address stored in the storage unit 5 of the calling device 1 according to the embodiment of this invention. As shown in FIG. 3, the receipt number registration unit 121 stores the receipt number and the mail address of each user in the storage unit 5 in association with each other. The reception numbers indicate the order of the users. In this example, services are provided to the users in ascending order of the reception numbers. In the example shown in FIG. 3, the user with the reception number “1” has the highest rank, and the user with the reception number “2” has the second rank.

  The operator input unit 7 is an input device for inputting the reception number of the user who has finished providing the service by the service provider. The operator input unit 7 is an input device such as a keyboard, but is not limited to a keyboard. When the reception number of the user who has finished providing the service is input to the operator input unit 7, the control unit 2 (for example, the reception number registration unit 121 of the control unit 2) stores the reception number stored in the storage unit 5. Then, the mail address corresponding to the reception number is processed as having been completed. For example, the control unit 2 deletes the reception number input to the operator input unit 7 and the mail address corresponding to the reception number from the storage unit 5. Further, instead of deleting the reception number, it may be managed by another method that the service provision to the user has ended. For example, when the control unit 2 stores the reception number and the mail address in the storage unit 5, the control unit 2 may store the reception number and the mail address in association with a flag indicating whether or not the service provision has ended. When registering the reception number or the like in the storage unit 5, the control unit 2 registers the flag as a value indicating “service provision incomplete” (for example, “0”). Then, when a reception number is input to the operator input unit 7, the flag corresponding to the reception number may be updated to a value (for example, “1”) indicating “service provision completion”. In this case, the order of service provision is determined in ascending order of the reception number whose flag is “service provision incomplete (ie,“ 0 ”)”. In the following description, a case where the reception number and mail address of a user who has finished providing services is deleted will be described as an example.

  When the reception number and mail address input to the operator input unit 7 are processed as having been completed (in this example, deletion processing), the order of other reception numbers and mail addresses is advanced. For example, it is assumed that the storage number 5 illustrated in FIG. 3 is stored in the storage unit 5 and the reception number “1” is input to the operator input unit 7. Then, the control unit 2 deletes the reception number “1” and the mail address “abcd @... .Jp”, and as a result, the order of each reception number after the reception number “2” is incremented by one. The same applies when managing whether or not service provision has ended by using a flag. For example, when the reception number “1” is input to the operator input unit 7 and the flag of the reception number “1” is updated to “service provision complete”, the flag is “service provision incomplete (ie,“ 0 ”)”. The order of each reception number is incremented by one.

  For example, when the reception number registration unit 121 ends the service by deleting the reception number and the mail address input to the operator input unit 7, the transmission unit 122 of the control unit 2 is stored in the storage unit 5. Check the order of receipt numbers for which service provision has not been completed. The transmission means 122 creates and transmits an e-mail in which the text is written to call the user, with the e-mail address corresponding to the receipt number as the destination. For example, as a result of deletion of the reception number “1” and the mail address “abcd @.... Jp” illustrated in FIG. 3, the reception number “4 (not shown in FIG. 3)” and the reception number Assume that the rank of the corresponding mail address is moved up to a predetermined rank (in this example, “third place”). The transmission means 122 creates an e-mail describing that the user is called with the e-mail address corresponding to the reception number “4” moved up to the third place as the destination, and transmits the e-mail. The same applies when the other reception number is moved up to the third place. As described above, the transmission unit 122 push-distributes the call notification by electronic mail.

  In the first embodiment, the order of the reception numbers (the third place in the above example) when the call notification is transmitted is determined in advance. In this way, by sending a call notification to the mobile terminal 31 when the rank of the reception number is raised to a predetermined rank, the user can receive the call notification even when outside the store or the like. it can.

  The network interface unit 3 transmits / receives information to / from each user's mobile terminal 31 via the communication network 40.

  Next, the user's portable terminal 31 will be described. The mobile terminal 31 of the user is realized by a mobile phone that includes a camera and can send and receive e-mails, but may be a mobile terminal other than the mobile phone.

  The portable terminal 31 includes a control unit 32, a camera 33, an operation unit 34, a network interface unit 35, and a storage unit 36.

  The control unit 32 performs various processes such as reading of information (photographing) by the camera 33 and transmission / reception of e-mail according to the program stored in the storage unit 36. Further, when the control unit 32 reads a code, the control unit 32 decodes the code.

  The storage unit 36 is a storage device that stores a program for controlling the mobile terminal 31.

  The camera 33 reads the code by photographing the code output by the code output unit 6 of the calling device 1.

  When the code output from the code output unit 6 is captured by the camera 33, the control unit 32 decodes the code and creates an e-mail addressed to the e-mail address of the calling device 1 according to the instruction indicated by the code. . Further, the control unit 32 describes the receipt number at a predetermined position of the electronic mail according to the operation by the user, and transmits the electronic mail.

  The operation unit 34 is an input device for inputting an instruction from a user. The operation unit 34 is realized by a plurality of keys, for example. The user performs an operation of writing the receipt number at a predetermined position of the e-mail or an e-mail transmission operation on the operation unit 34.

  The network interface unit 35 transmits / receives information to / from the calling device 1 via the communication network 40.

Next, the operation will be described.
FIG. 4 is a flowchart illustrating an example of processing progress in the first embodiment. First, the user operation unit 4 of the calling device 1 is operated by a user who wants to receive service provision (step S1). For example, when the user operation unit 4 is a button, the button is pressed.

  When the user operation unit 4 is operated, the control unit 2 (code output control unit 120) of the calling device 1 increments the reception number, and the reception number and the code (e-mail addressed to the mail address of the calling device 1 itself) The code indicating the creation instruction) is printed on the code output unit 6 (step S2). Specifically, the code output unit 6 is allowed to output a vote (hereinafter referred to as a numbered ticket) on which the receipt number and the code are printed.

  The initial value of the reception number is “0”, for example, and is stored in the storage unit 5 or the like. When the control unit 2 first detects an operation of the user operation unit 4, the control unit 2 increments the initial value, prints out the receipt number “1”, and stores the incremented receipt number in the storage unit 5, for example. Thereafter, each time the operation of the user operation unit 4 is detected, the control unit 2 increments the reception number, prints it together with the code, and causes the storage unit 5 to store the reception number. Therefore, the receipt number printed on the numbered ticket increases by one for each operation of the user operation unit 4. The initial values of the reception numbers shown here are examples, and are not limited to the above examples.

  Moreover, in the following description, the case where the code printed on the numbered ticket is a QR code will be described as an example.

  The user receives the numbered ticket output in step S2, and points the camera 33 of the portable terminal 31 toward the QR code. And the control part 32 of a user's portable terminal 31 image | photographs the QR code printed on the numbered ticket with the camera 33 according to a user's operation. Since the QR code represents an instruction to create an e-mail addressed to the mail address of the calling device 1, the control unit 32 sends an e-mail addressed to the mail address of the calling device 1 in accordance with the instruction indicated by the QR code. Create (step S3). Specifically, the control unit 32 decodes the captured QR code, and creates an e-mail addressed to the calling device 1 in accordance with an instruction obtained as a result of the decoding. This e-mail is a blank e-mail addressed to the e-mail address of the calling device 1, and nothing is described in the text.

  The user operates the operation unit 34 so that the receipt number written on the numbered ticket is written at a predetermined position of the empty mail. The control unit 32 of the portable terminal 31 writes the receipt number at a predetermined position of the empty mail according to the operation of the user (step S4). The predetermined position where the reception number is written is determined in advance.

  Subsequently, the user performs an operation of transmitting an electronic mail in which the receipt number is described as a notification request mail to the calling device 1. In response to the operation, the control unit 32 of the mobile terminal 31 transmits a notification request mail via the network interface unit 35 (step S5). Since the destination of the notification request mail is the mail address of the calling device 1, the control unit 2 of the calling device 1 receives the notification request mail.

  When the notification request mail is received, the control unit 2 (reception number registration means 121) of the calling device 1 receives the reception number described in the notification request mail and the mail address (that is, the notification source) of the notification request mail. The mail address of the portable terminal 31 that has transmitted the request mail is associated with and registered in the storage unit 5 (step S6).

  In addition, the service provider provides a service to the users who have come in turn. This service is a service that the user has been waiting for in turn, and the content of the service is not particularly limited. The service provider inputs the reception number of the user who has finished providing the service to the operator input unit 7. When the reception number is input to the operator input unit 7, the control unit 2 (for example, the reception number registration unit 121) of the calling device 1 sets the reception number and the mail address corresponding to the reception number to the end of the service. (Step S7). For example, the control unit 2 deletes the reception number input to the operator input unit 7 and the mail address corresponding to the reception number from the storage unit 5. As a result, the order of each reception number (reception number of each user waiting in turn) stored in the storage unit 5 is advanced.

  After step S7, the transmission means 122 of the control unit 2 confirms the reception number that has been advanced to a predetermined rank (referred to as the Pth rank). At this time, it is only necessary to search for the Pth reception number from the smaller one among the reception numbers stored in the storage unit 5. Then, as a result of step S7, the transmission means 122 creates an e-mail in which the e-mail address corresponding to the receipt number raised to the P-th place is set as the destination e-mail address and calls the user is described in the body text, etc. Transmission is performed via the interface unit 3 (step S8). This e-mail is a call notification. When the mobile terminal 31 of the user receives this call notification, the user's mobile terminal 31 notifies the user of an incoming e-mail by a ring tone or the like. The user sees the call notification and moves to the service provider reception desk.

  In the present invention, since the calling device 1 transmits a call notification to the user's mobile terminal 31, the user can receive the call notification even when the user is out of the store or the like. Therefore, the user can go out of the store and crush the waiting time, and the stress of waiting for the user can be reduced.

  Further, according to the present invention, when the code output control means 120 of the calling device 1 detects an operation of the user operation unit 4, the code output control unit 120 accepts a code indicating an instruction to create an e-mail addressed to the mail address of the calling device 1 itself. The number is printed on the code output unit 6. Then, the user's mobile terminal 31 reads the code to create a blank mail addressed to the calling device 1, writes the acceptance number in the blank mail and transmits a notification request mail by the user's operation. . Upon receipt of the notification request mail, the reception number registration unit 121 of the calling device 1 registers the reception number and the transmission source mail address of the notification request mail. Therefore, the user registers the user's reception number in the calling device 1 by performing an operation for causing the camera 33 to photograph the code, an operation for writing the reception number at a predetermined position of the empty mail, and a notification request mail transmission operation. can do. At the time of registration, the user does not need to input the mobile phone number or mail address having a large number of digits, and the user only has to input the reception number output in step S2. Therefore, it is possible to reduce a burden when a user who is waiting for a service provision order applies for a service to the reception desk of the service provider.

Embodiment 2. FIG.
In the second embodiment, the user can specify the transmission mode of the call notification. For example, the user can specify the order in which the order of the reception number is to be sent, whether to send a call notification, or to send advertisement information together with the call notification.

  FIG. 5 is an explanatory diagram showing an example of the second embodiment of the present invention. Constituent elements similar to those in the first embodiment are denoted by the same reference numerals as those in FIG. 1, and detailed description thereof is omitted. The calling system according to the second embodiment includes a transmission mode designation receiving device 20 in addition to the calling device 1.

  Note that the mobile terminal 31 includes a display unit 37. The display unit 37 is a display device such as an LCD for displaying e-mails and Web pages. Although the display unit 37 is not illustrated in FIG. 1, the mobile terminal 31 in the first embodiment may also include the display unit 37.

  The transmission mode designation receiving device 20 is realized by, for example, an information processing device. The transmission mode designation receiving apparatus 20 includes a control unit 21, a network interface unit 22, and a storage unit 23.

  FIG. 6 is a block diagram illustrating an example of the control unit 21 of the transmission mode designation receiving apparatus 20. The control unit 21 includes a transmission mode information receiving unit 141 and a transmission mode information transmitting unit 142. The transmission mode information receiving unit 141 receives information indicating the transmission mode of the call notification (hereinafter referred to as transmission mode information) and a reception number from the mobile terminal 31 that has accessed the transmission mode designation receiving apparatus 20. The transmission mode information transmission unit 142 transmits the received transmission mode information and the reception number to the calling device 1.

  The control unit 21 including the transmission mode information reception unit 141 and the transmission mode information transmission unit 142 is, for example, a CPU that operates according to a program stored in the storage unit 23. In that case, the transmission mode information receiving unit 141 and the transmission mode information transmitting unit 142 included in the control unit 21 execute processing according to the program. For example, the transmission mode information receiving unit 141 transmits a Web page in response to a request from the portable terminal 31, or the transmission mode information transmitting unit 142 transmits information received from the portable terminal 31 to the calling device 1. .

  The storage unit 23 holds a Web page to be transmitted to the mobile terminal 31 in addition to the above program. This Web page is a Web page having an input field for designating transmission mode information indicating a transmission mode of a call notification and a reception number. Hereinafter, this Web page is referred to as a transmission mode input Web page. The transmission mode information receiving means 141 of the control unit 21 transmits a transmission mode input Web page to the mobile terminal 31 in response to a request from the user's mobile terminal 31, and the transmission specified in the transmission mode input Web page. The mode information and the reception number are received from the portable terminal 31. Then, the transmission mode information transmission unit 142 transmits the transmission mode information and the reception number to the calling device 1.

  The memory | storage part 23 is a memory | storage device which memorize | stores the program for controlling the transmission mode designation | designated reception apparatus 20, and said transmission mode input Web page.

  The network interface unit 22 transmits / receives information to / from each user's portable terminal 31 and the calling device 1 via the communication network 40.

  FIG. 7 is a block diagram illustrating an example of the control unit 2 of the calling device 1 according to the second embodiment. In the second embodiment, the control unit 2 of the calling device 1 further includes a transmission mode registration unit 123 and an access information notification unit 124 in addition to the code output control unit 120, the reception number registration unit 121, and the transmission unit 122. With. The control unit 2 including the code output control unit 120, the reception number registration unit 121, the transmission unit 122, the transmission mode registration unit 123, and the access information notification unit 124 is a CPU that operates according to a calling program stored in the storage unit 5, for example. The transmission mode registration unit 123 and the access information notification unit 124 execute processing according to the calling program.

  Upon receiving the notification request mail from the user's portable terminal 31, the access information notifying means 124 receives address information (URL: Uniform Resource) of the transmission mode input Web page held by the transmission mode designation receiving apparatus 20 in the portable terminal 31. Locator) by email. As a result, the portable terminal 31 can access the transmission mode designation receiving apparatus 20. Specifically, the portable terminal 31 can access the transmission mode input Web page specified by the URL.

  Further, when receiving the notification request mail from the portable terminal 31, the control unit 2 of the calling device 1 stores the reception number and the mail address that is the transmission source of the notification request mail in the storage unit 5 in association with each other. This operation is the same as in the first embodiment. Thereafter, when the transmission mode registration unit 123 of the control unit 2 of the calling device 1 receives the transmission mode information and the reception number from the transmission mode designation reception device 20, the transmission mode information is changed to the reception number received together with the transmission mode information. The data are stored in the storage unit 5 in association with each other. Since the storage unit 5 stores the reception number and the mail address in association with each other, the transmission mode registration unit 123 stores the reception number in association with the reception number. FIG. 8 is an explanatory diagram illustrating information stored in association with the reception number in the second embodiment. As shown in FIG. 8, the reception number and the mail address are associated with each other, and the transmission mode information is stored in association with the reception number, so the mail address and the transmission correspondence information are also associated with each other.

  Moreover, the control part 2 (transmission means 122) of the calling apparatus 1 transmits a call notification according to transmission mode information, when transmitting a call notification. For example, it is assumed that the transmission mode information defines a transmission mode of “a call notification is transmitted when the order of the reception number is Q”. When the reception number of the user who has finished providing the service is input to the operator input unit 7, the order of the reception numbers stored in the storage unit 5 is increased, and the transmission unit 122 is increased. With reference to the transmission mode information corresponding to each reception number, if the reception number is moved up to the order determined by the transmission mode information, a call notification is transmitted to the mail address corresponding to the reception number. Thus, in this embodiment, for each reception number, a call notification can be transmitted at an individual timing, and the user can specify the timing.

  Further, for example, advertisement presence / absence designation information that defines “whether or not to transmit advertisement information together with a call notification” may be used as transmission mode information. In this case, when transmitting a call notification addressed to the mail address corresponding to the reception number that has been advanced to a predetermined order, the transmission unit 122 refers to transmission mode information (advertisement presence / absence designation information) corresponding to the reception number. . If it is determined in the transmission mode information that the advertisement information is to be transmitted, the transmission means 122 transmits the advertisement information described in the body of the email to be transmitted as a call notification. On the other hand, if it is determined in the transmission mode information that the advertisement information is not transmitted, the transmission means 122 transmits a call notification without describing the advertisement information.

  The transmission mode information may include both information for determining the transmission timing of the call notification such as “Send a call notification when the order of the reception number is Q” and advertisement presence / absence designation information. Good. Further, the transmission mode information may define another transmission mode related to the call notification.

  When using advertisement information, the service provider may store the advertisement information in the storage unit 5 of the calling device 1 in advance.

Next, the operation will be described.
FIG. 9 and FIG. 10 are flowcharts showing an example of processing progress in the second embodiment. The operations from steps S1 to S6 shown in FIG. 9 are the same as those in the first embodiment, and a description thereof will be omitted.

  When the mobile terminal 31 of the user transmits a notification request mail and the calling device 1 receives the notification request mail, the control unit 2 (reception number registration means 121) of the calling device 1 is described in the notification request mail. The reception number and the mail address of the sender of the notification request mail are associated with each other and registered in the storage unit 5 (steps S5 and S6). After step S6, the control unit 2 (access information notifying unit 124) of the calling device 1 sends an e-mail (hereinafter referred to as access) to the mobile terminal 31 that is the transmission source of the e-mail with the URL of the transmission mode input Web page. (Referred to as an information notification mail) (step S11). The transmission mode input reception device 20 holds the transmission mode input Web page, and the calling device 1 may store the URL in the storage unit 5 in advance. Then, the access information notification unit 124 may transmit an access information notification mail in which the URL is described in the text in step S11.

  When the mobile terminal 31 of the user receives the access information notification mail describing the URL of the transmission mode input Web page from the calling device 1, the display unit displays the description content (URL) of the access information notification mail according to the user's operation. 37. Furthermore, the portable terminal 31 accesses the transmission mode designation receiving device 20 according to the user's operation. That is, a transmission mode input Web page specified by the URL is requested to the transmission mode designation receiving apparatus 20 (step S12).

  Upon receiving this request, the transmission mode information receiving means 141 (see FIG. 6) of the transmission mode designation receiving apparatus 20 transmits a transmission mode input Web page to the portable terminal 31 via the network interface unit 22 in response to the request. (Step S13).

  The control unit 32 of the portable terminal 31 displays the received transmission mode input Web page on the display unit 37. This Web page is a Web page for a user to specify transmission mode information and a reception number, and includes a selection column for selecting transmission mode information and an input column for inputting a reception number. As an example of a selection field for selecting transmission mode information, there is a selection field for selecting information (order information) for determining the order in which the reception number is to be sent when a call notification is transmitted. Specifically, the rank information selection column is a selection column that allows selection of any one of the first rank, second rank, third rank, and so on. Another example of the transmission mode information selection column is a selection column for selecting whether or not the advertisement information is transmitted together with the call notification (advertisement presence / absence designation information). The transmission mode input Web page includes these selection columns, but may include a selection column that allows selection of a transmission mode other than those exemplified here.

  When the user operates the operation unit 34 and inputs a receipt number in the receipt number input field in the transmission mode input Web page, the control unit 32 of the portable terminal 31 displays the transmission mode input displayed on the display unit 37. This receipt number is displayed in the receipt number input field in the Web page. As transmission mode information, for example, rank information and advertisement presence / absence designation information can be selected. For example, the control unit 32 of the portable terminal 31 transmits the call notification when the reception number is in the storage unit 5 of the calling device 1 according to the user's operation on the transmission mode input Web page. You may select the order information which shows. Further, advertisement presence / absence designation information indicating whether or not to transmit the advertisement information together with the call notification may be selected. The control unit 32 of the portable terminal 31 transmits the reception number and transmission mode information input via the transmission mode input Web page to the transmission mode designation receiving apparatus 20 via the network interface unit 35 (step S14). The control unit 21 (transmission mode information receiving unit 141) of the transmission mode designation receiving apparatus 20 receives the reception number and transmission mode information from the mobile terminal 31 via the network interface unit 22. Then, the control part 21 (transmission mode information transmission means 142) of the transmission mode designation | designated reception apparatus 20 transmits the received reception number and transmission mode information to the calling apparatus 1 (step S15).

  When receiving the reception number and the transmission mode information from the transmission mode designation receiving device 20, the transmission mode registration means 123 of the calling device 1 stores the transmission mode information in the storage unit 5 in association with the reception number (step S16). . Since the reception number is already associated with the mail address of the portable terminal 31 in step S6, the mail address and the transmission mode information are also associated with each other through the reception number by the process of step S16.

  Similarly to the first embodiment, the service provider inputs the reception number of the user who has finished providing the service to the operator input unit 7. When the reception number is input to the operator input unit 7, the control unit 2 (for example, the reception number registration unit 121) of the calling device 1 displays the reception number, the mail address corresponding to the reception number, and the transmission mode information. Then, the service is completed (step S17). In step S17, for example, the reception number, the mail address corresponding to the reception number, and the transmission mode information are deleted. As a result, the order of each reception number (reception number of each user waiting in turn) stored in the storage unit 5 is advanced.

  After step S <b> 17, the control unit 2 (transmission unit 122) of the calling device 1 creates a call notification whose destination is the mail address corresponding to the reception number that has been advanced to a predetermined order. Then, the transmission means 122 transmits a call notification with the transmission mode information corresponding to the mail address (in other words, the transmission mode information corresponding to the reception number raised to a predetermined order) (step S18).

  For example, it is assumed that the transmission mode information defines order information. In this case, the transmission unit 122 of the calling device 1 refers to the rank information defined by each transmission mode information stored in the storage unit 5 after step S17, and the reception number corresponding to the transmission mode information is in that rank. If it has been moved up, the reception number is selected as a call notification transmission target. The transmission means 122 reads the mail address corresponding to the receipt number from the storage unit 5, creates an electronic mail with the mail address as a destination, and describes the calling of the user in the body text and transmits it. As a result, the call notification is transmitted when the acceptance number is advanced to the order determined by the transmission mode information.

  Further, it is assumed that the transmission mode information defines advertisement presence / absence designation information. In this case, the transmission unit 122 of the calling device 1 selects a reception number that has been advanced to a predetermined rank (may be a rank determined by the rank information as described above), and corresponds to the reception number. The e-mail address to be read is read from the storage unit 5, and a call notification with the e-mail address as the destination is created. The transmission means 122 describes calling the user in the text of the call notification. Further, the transmission means 122 refers to the advertisement presence / absence designation information determined by the transmission mode information corresponding to the mail address, and if it is determined to transmit the advertisement information, the advertisement information is also described in the body of the call notification. , Send a call notification with advertising information. If it is determined that the advertisement information is not transmitted, the transmission unit 122 transmits a call notification without describing the advertisement information.

  When the service provider is an insurance company or a securities company, for example, advertisement information relating to insurance, stocks, etc. may be stored in the storage unit 5 as advertisement information. However, the insurances and stocks exemplified here are examples, and the content of the advertisement information is not particularly limited. When transmitting the advertisement information, the transmission unit 122 may read the advertisement information from the storage unit 5 and describe it in an e-mail. In addition, the service provider stores the mail address of the user's mobile terminal 31 and the advertisement information of the service (for example, insurance) subscribed to by the user in the storage unit 5 in association with each other. When the advertisement information is read from 5, the advertisement information corresponding to the user's mail address may be read.

  Also in the present invention, the same effect as the first embodiment can be obtained. Furthermore, the call notification can be transmitted in a manner desired by the user. For example, the user can designate what number the order of his / her rank is to be sent, and can send the call notice according to the designation. In addition, for example, when the user specifies whether or not to transmit the advertisement information, and the user desires to transmit the advertisement information, a call notification including the advertisement information can be transmitted.

  In FIG. 5, the case where the transmission mode designation receiving device 20 and the calling device 1 are separate information processing devices has been described as an example, but the transmission mode designation receiving device 20 and the calling device 1 are the same information processing. It may be realized by a device.

  Next, a modification of the first or second embodiment will be described. FIG. 11 is a block diagram illustrating a modified example of the control unit 2 of the calling device 1 according to the first embodiment. In the present modification, the control unit 2 also includes a notification request reception count counting unit 127. The notification request reception counting unit 127 operates according to a calling program stored in the storage unit 5, for example. The control unit 2 of the calling device 1 in the second embodiment may also include a notification request reception count counting unit 127. The notification request reception counting unit 127 of the control unit 2 of the calling device 1 may count the number of receptions of the notification request mail for each mail address that is the transmission source of the notification request mail. For example, it is assumed that a notification request mail is received in step S5 (see FIGS. 4 and 9). When the notification request mail is received for the first time from the mail address of the sender of the notification request mail, the notification request reception count counting means 127 stores the number of receptions as “1” in association with the mail address in the storage unit 5. Let Thereafter, each time a notification request mail having the same mail address as the transmission source is received, the notification request reception count counting means 127 updates the number of receptions to 2, 3, 4,. The large number of receptions means that the number of times a user has applied for service provision (the number of times a numbered ticket has been acquired) is large. When the number of receptions reaches a predetermined number, the transmission unit 122 of the control unit 2 may transmit a call notification after describing a message such as “I will give a crude product” in the body of the call notification.

  Another modification of the first or second embodiment will be described. In the first and second embodiments, the case has been described in which the code output from the calling device 1 is a code indicating an e-mail creation instruction whose destination is the mail address of the calling device 1 itself. The code output by the calling device 1 includes an instruction for writing an acceptance number at a predetermined position (for example, the first line of the text) of the electronic mail together with an instruction for creating an electronic mail addressed to the mail address of the calling device 1 itself. It may be expressed. In this case, since the information of the reception number is included in the code, the code is different for each reception number. And the information of the code corresponding to the receipt number is stored in advance in the storage unit 5 or the like. When the user operation unit 4 is operated, the control unit 2 (code output control means 120) of the calling device 1 increments the reception number, selects a code corresponding to the reception number, and causes the code output unit 6 to output the code. That's fine.

  Even in this case, in step S <b> 3, the control unit 32 of the portable terminal 31 captures the code printed on the numbered ticket with the camera 33 in accordance with the operation of the user. The control unit 32 decodes the photographed code and operates according to an instruction obtained as a result of the decoding. In the present modification, the code also indicates an instruction for writing the receipt number at a predetermined position of the e-mail. Therefore, the control unit 32 of the portable terminal 31 creates an e-mail addressed to the calling device 1 and further writes a reception number at a predetermined position of the e-mail. At the end of step S3, since the receipt number is described in the e-mail, in this modification, the process proceeds to step S5 without performing step S4. Other operations are the same as those in the first embodiment and the second embodiment.

  Next, the outline of the present invention will be described. FIG. 12 is an explanatory diagram showing an overview of the calling system, and FIG. 13 is an explanatory diagram showing an overview of the calling device. The calling system of the present invention includes a portable terminal 31 and a calling device 1 that transmits a call notification to the portable terminal. The calling device 1 includes output means 51, storage means 52, receipt number registration means 53, and transmission means 54.

  The output means 51 outputs a code indicating an e-mail creation instruction addressed to the calling device 1 and a reception number.

  The storage means 52 is a storage device for storing a reception number and a mail address.

  When receiving the notification request mail in which the reception number is described from the portable terminal, the reception number registration unit 53 stores the mail address of the transmission source of the notification request mail and the reception number in the storage unit 52 in association with each other.

  When the order of the reception numbers stored in the storage unit 52 reaches a predetermined order, the transmission unit 54 transmits a call notification whose destination is the mail address corresponding to the reception number.

  With such a configuration, it is possible to reduce a burden when a person who is waiting for a service provision order applies for a service to the reception desk of the service provider.

  Further, the calling device may include a notification request reception number counting unit that counts the number of receptions for each mail address that is a transmission source of the notification request mail.

  The calling system further transmits transmission mode information receiving means for receiving the transmission mode information and the reception number indicating the transmission mode of the call notification from the accessed mobile terminal 31, and transmits the received transmission mode information and the reception number to the calling device 1. A transmission mode designation receiving apparatus 20 having a transmission mode information transmission unit for performing the transmission mode information transmission. When the transmission mode information transmitting unit of the transmission mode designation receiving device 20 transmits the transmission mode information and the reception number to the calling device 1, the transmitting unit 54 of the calling device 1 becomes the destination when transmitting the call notification. The call notification 1 may be transmitted according to the transmission mode information corresponding to the mail address.

  The calling device 1 may include a transmission mode registration unit that stores the transmission mode information transmitted from the transmission mode designation receiving device 20 in the storage unit 52 in association with the reception number.

  The calling device 1 may include an access information notification unit that notifies the mobile terminal 31 that has received the notification request mail of Web page address information for specifying transmission mode information and a reception number. And the portable terminal 31 may acquire a web page from a transmission mode designation | designated reception apparatus based on the address information, and may transmit transmission mode information and a reception number to the transmission mode designation | designated reception apparatus 20.

  The transmission mode information includes rank information for determining the rank of the reception number when the call notification is transmitted. The transmission mode registration unit stores the received rank information in the storage unit 52. The transmission unit 54 The call notification may be transmitted when the order of the reception numbers stored in the storage unit 52 becomes the order determined by the order information.

  The transmission mode information includes advertisement presence / absence designation information that determines whether or not the advertisement information is transmitted together with the call notification, the transmission mode registration unit stores the received advertisement presence / absence designation information in the storage unit 52, and the transmission unit 54 includes: When the call notification is transmitted, the advertisement information may be transmitted together with the call notification on the condition that the advertisement presence / absence information defines that the advertisement information is transmitted.

  The present invention is preferably applied to a calling system for calling a person who is waiting for a turn.

It is a block diagram which shows the calling system of embodiment of this invention. It is a block diagram which shows the example of the control part of the calling device of embodiment of this invention. It is an image figure of a receipt number and a mail address memorize | stored in the memory | storage part of the calling device of embodiment of this invention. It is a flowchart which shows the example of process progress in the 1st Embodiment of this invention. It is a block diagram which shows the calling system of the 2nd Embodiment of this invention. It is a block diagram which shows the example of the control part of the transmission mode designation | designated reception apparatus of the 2nd Embodiment of this invention. It is a block diagram which shows the example of the control part of the calling device of the 2nd Embodiment of this invention. It is explanatory drawing which shows the information memorize | stored matched with a receipt number in the 2nd Embodiment of this invention. It is a flowchart which shows the example of the process progress in the 2nd Embodiment of this invention. It is a flowchart which shows the example of the process progress in the 2nd Embodiment of this invention. It is a block diagram which shows the modification of the control part of the calling device of embodiment of this invention. It is explanatory drawing which shows the outline | summary of a calling system. It is explanatory drawing which shows the outline | summary of a calling system.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Calling device 2 Control part 3 Network interface part 4 User operation part 5 Storage part 6 Code output part 7 Operator input part 51 Output means 52 Storage means 53 Receipt number registration means 54 Transmission means

Claims (13)

A calling system comprising a mobile terminal and a calling device that transmits a call notification to the mobile terminal,
The calling device is
An output means for outputting a code indicating an instruction to create an e-mail addressed to the calling device, and an acceptance number;
Storage means for storing a receipt number and an email address;
When receiving a notification request mail in which a reception number is described from the portable terminal, a reception number registration unit that associates the reception address with the mail address of the notification request mail and stores the reception number in the storage unit;
Transmission means for sending a call notification addressed to the mail address corresponding to the receipt number when the order of the receipt numbers stored in the storage means reaches a predetermined order. And call system. The calling device is
The calling system according to claim 1, further comprising a notification request reception count counting unit that counts the number of receptions for each mail address that is a transmission source of the notification request mail. The calling system further includes:
Transmission mode information receiving means for receiving transmission mode information and reception number indicating the transmission mode of the call notification from the accessed mobile terminal, and transmission mode information transmission means for transmitting the received transmission mode information and reception number to the calling device A transmission mode designation receiving device having
When the transmission mode information transmitting unit of the transmission mode designation receiving device transmits the transmission mode information and the reception number to the calling device, the transmitting unit of the calling device receives a destination when transmitting the call notification. The call system according to claim 1, wherein the call notification is transmitted according to transmission mode information corresponding to an e-mail address. The calling device is
The calling system according to claim 3, further comprising: a transmission mode registration unit that stores the transmission mode information transmitted from the transmission mode designation receiving device in the storage unit in association with the reception number. The calling device is
Access information notifying means for notifying the mobile terminal that has received the notification request mail of address information of a Web page for designating the transmission mode information and the acceptance number;
The call according to claim 4, wherein the portable terminal acquires the Web page from the transmission mode designation receiving device based on the address information, and transmits the transmission mode information and the reception number to the transmission mode designation receiving device. system. The transmission mode information includes rank information that defines the rank of the reception number when the call notification is transmitted.
The transmission mode registration means stores the received rank information in the storage means,
The call system according to claim 4 or 5, wherein the transmission unit transmits a call notification when a rank of the reception number stored in the storage unit becomes a rank determined by the rank information. The transmission mode information includes advertisement presence / absence designation information that determines whether to transmit advertisement information together with the call notification,
The transmission mode registration unit stores the received advertisement presence / absence designation information in the storage unit,
The transmission means transmits the advertisement information together with the call notification on the condition that the advertisement presence / absence information defines that the advertisement information is transmitted when transmitting the call notification. Item 7. The calling system according to any one of Items6. A calling device that transmits a call notification to a mobile terminal,
An output means for outputting a code indicating an instruction to create an e-mail addressed to the calling device, and an acceptance number;
Storage means for storing a receipt number and an email address;
When receiving a notification request mail in which a reception number is described, a reception number registration unit that associates and stores the mail address of the transmission source of the notification request mail and the reception number in the storage unit;
Transmitting means for transmitting a call notification addressed to the mail address corresponding to the receipt number when the order of the receipt numbers stored in the storage means reaches a predetermined order. Calling device. The calling device according to claim 8, further comprising a notification request reception number counting unit that counts the number of receptions for each mail address that is a transmission source of the notification request mail. Output a code indicating an e-mail creation instruction addressed to a calling device that sends a call notification to the mobile terminal, and a receipt number,
When receiving the notification request mail in which the reception number is described from the portable terminal, the mail address of the transmission source of the notification request mail and the reception number are associated with each other and stored in the storage unit,
A calling method characterized by transmitting a call notification addressed to the e-mail address corresponding to the receipt number when the rank of the receipt number stored in the storage means reaches a predetermined rank.   The calling method according to claim 10, wherein the number of receptions is counted for each mail address that is a transmission source of the notification request mail. On the computer,
An output process for outputting a code indicating a creation instruction of an e-mail addressed to the computer and a receipt number;
Upon receipt of the notification request mail in which the reception number is described, a reception number registration process for storing the mail address of the transmission source of the notification request mail and the reception number in association with each other and storing them in the storage unit; and storing in the storage unit A calling program for executing a transmission process for transmitting a call notification addressed to the mail address corresponding to the receipt number when the order of the receipt number reaches a predetermined order. In the computer,
The calling program according to claim 12, wherein a notification request reception number counting process for counting the number of receptions is executed for each mail address that is a transmission source of the notification request mail.

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