JP2009025864A - Repair information processing system and repair information processing program of multiple dwelling houses, and recording medium - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide residents, managers, and traders of multiple dwelling houses with information on repair, or the like in facilities. <P>SOLUTION: A repair information processing system of multiple dwelling houses comprises: repair request information on facilities installed in multiple dwelling houses 12; a request analysis means for generating a repair request database by extracting the names of facilities to be repaired, installation locations of facilities, flaw information, or the like from the repair request information; a repair result analysis means for generating a repair result database by extracting the names of facilities that have been repaired, installation locations of facilities, repair locations, repair details, and the like from a repair result report corresponding to the repair request; and a means for issuing a repair request document 22 including a repair result, where the names of facilities coincide, and the flaw locations or repaired locations are similar, and repair request information by searching the repair result database for utilizing the repair request database and the repair result database when new repair request information is input. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to an apartment housing repair information processing system that provides useful information for the use and management of buildings to residents and owners of apartment buildings.

In apartments, the repair management is expensive. Various systems have been developed in order to reduce the cost as much as possible and achieve economical operation (see Patent Document 1).
JP 2002-288270 A

The known prior art has the following problems to be solved.
If a resident of an apartment house finds a malfunction in the facility, the resident notifies the manager. The result of the treatment is accumulated as management information. However, this information includes personal information, and the reason for the failure is not uniform. Therefore, it cannot be immediately distributed as news and used by other residents. Further, when the resident requests repair from a supplier other than the manager, the management information is not accumulated. Therefore, there is a risk of missing important repair items. For this reason, this type of information has not been used effectively.
The present invention provides a repair information processing system, a repair information processing program, and a recording medium for an apartment house that can automatically acquire and store a variety of maintenance information quickly and return it to an apartment owner or resident. With the goal.

The following configurations are means for solving the above-described problems.
<Configuration 1>
Request to generate repair request database by extracting the repair request information of the equipment installed in the apartment house, the name of the equipment to be repaired, the installation location of the equipment, and the defect information from this repair request information From the analysis method and the repair result report corresponding to the above repair request information, extract the name of the equipment that has been repaired, the installation location of the equipment, the repair location, and the content of the repair, and generate the repair result database When the analysis means and new repair request information are input, the repair result database is searched, the repair request database and the repair result database are used, the equipment names match, and the defect part or repair part is similar. A repair information processing system for an apartment house, comprising a repair request document issuing means for issuing a repair request document including a repair result and repair request information.

  Many apartments often have many of the same type of equipment installed at the same time. Therefore, the failure of the same symptom may occur in any equipment. Accurately and accurately accumulate this information and convey it to residents and businesses. Since this information can be collected and shared in the same apartment house, there is an effect that information collection is easy and maintenance cost is low.

<Configuration 2>
In the repair information processing system for an apartment house described in Configuration 1, for each facility installed in the apartment house, a facility use information database storing operation and trouble countermeasure information for each facility, and a search history of the facility use information database If the equipment name, the installation location of the equipment, and defect information are extracted, and the repair request database contains repair request information with the same equipment name and similar defect information, repair is performed. It comprises existing information retrieval means for selecting a corresponding repair result report contained in a result database as countermeasure information, and countermeasure information transmission means for editing the countermeasure information and transmitting the information to the search source. Repair housing information processing system.

    Information on the operation of equipment and countermeasures for troubles are sent to residents using the Internet homepage. At this time, the search history is automatically used to automatically search for past trouble examples. For this, a repair request database and a repair result database are used. If there is a similar example in the past and it has been resolved by a repair request, that information is provided to the appropriate resident. Thereby, important information for solving the trouble can be provided. Moreover, leakage of personal information can be prevented by automatically processing everything.

<Configuration 3>
In the repair information processing system for an apartment house described in Configuration 2, the search history of the equipment use information database is analyzed, the equipment name, the installation location of the equipment, and the defect information are extracted, and the search history database is generated Search history management means, management data output means for classifying the contents of the search history database, the contents of the repair request database, and the contents of the repair result database for each facility, and outputting apartment housing management data An information processing system for repairing an apartment house, characterized by comprising:

    From the contents of the search history database, the contents of the repair request database, and the contents of the repair result database, the manager of the apartment house can grasp the initial failure of the equipment, the function deterioration, etc., and create a maintenance inspection plan.

<Configuration 4>
In the repair information processing system for collective housing according to Configuration 3, the collective housing management material includes at least information obtained by calculating a comparison result between repair costs and replacement costs for the corresponding equipment. Home repair information processing system.

  For managers, the life of equipment is an important issue. Since information such as specific repair costs and the frequency of failure can be acquired for each facility, it is possible to appropriately select the replacement timing of the facility as compared with the replacement cost. Therefore, we decided to include this in the collective housing management materials.

<Configuration 5>
In the repair information processing system for an apartment house described in Configuration 2, the facility usage information database, the search history database, the repair request database, and the repair result database Management information distribution means for extracting regular management information and distribution destination information of this information to the distribution destination corresponding to the corresponding date and time according to the calendar data. Repair information processing system for housing complex.

  The facility usage information includes, for example, a portion that informs the necessity of maintenance of the facility for each season. Equipment inspection requirements can be extracted from the contents of the search history database, the contents of the repair request database, and the contents of the repair result database. Since this is distributed with respect to the resident who holds the applicable equipment, useful information which excluded the noise can be provided. For example, matters to be dealt with for preventing accidents during absences such as New Year holidays can be notified.

<Configuration 6>
From the repair request information of the equipment installed in the apartment house and the repair request information, extract the name of the equipment to be repaired, the installation location of the equipment, and defect information, and create a repair request database. From the request analysis means to be generated and the repair result report corresponding to the above repair request information, extract the name of the equipment that has been repaired, the installation location of the equipment, the repair location, and the content of the repair, and generate the repair result database When the repair result analysis means and new repair request information are input, the repair result database is searched, the repair request database and the repair result database are used, the equipment names match, and the defective part or repair part A repair information processing program for an apartment house that functions as a repair request form issuing means for issuing a repair request form including repair results and repair request information similar to each other.

<Configuration 7>
From the repair request information of the equipment installed in the apartment house and the repair request information, extract the name of the equipment to be repaired, the installation location of the equipment, and defect information, and create a repair request database. From the request analysis means to be generated and the repair result report corresponding to the above repair request information, extract the name of the equipment that has been repaired, the installation location of the equipment, the repair location, and the repair contents, and generate the repair result database When the repair result analysis means and new repair request information are input, the repair result database is searched, the repair request database and the repair result database are used, the equipment names match, and the defective part or repair part Repair information processing program for housing complex that functions as a repair request form issuing means for issuing repair request forms including repair results and repair request information similar to each other Readable recording medium recording a computer.

  The person in charge of building management service receives a repair request from the resident about the facilities of the building. This repair request is transferred to a supplier in charge of repair together with predetermined information. When the management service person in charge receives a repair request, repair request information is created. The request analysis unit generates a repair request database including at least the equipment name, the installation location of the equipment, and the defect information from the repair request information. On the other hand, a repair result report is created when a repair contractor takes action for a repair request. From here, at least the equipment name, the installation location of the equipment, the repair location, and the repair content are extracted to generate a repair result database. The repair result database is then effectively used for repair of similar equipment.

  When there is a new repair request, the repair request database and the repair result database are used to include repair results in which the equipment names are the same and the defect part or repair part is similar in the repair request form. Thereby, the repair person in charge can carry out the repair accurately and promptly with reference to the past repair result. Many apartments often have many of the same type of equipment installed at the same time. Therefore, the failure of the same symptom may occur in any equipment. The system was able to convey this information to the contractor. This is beneficial for both merchants and residents. This information can also be collected and shared in the same apartment house. Easy to collect information and low maintenance costs. Hereinafter, embodiments of the present invention will be described in detail for each example.

FIG. 1 is an explanatory diagram of a network that realizes a repair information processing system for an apartment house.
This system is realized by a server 11 connected to a network 19 as shown in FIG. The server 11 stores a database as will be described later, and has a function of searching, processing, and processing the database by a computer. The network 19 is connected to an apartment terminal manager terminal 14, a resident terminal 16, and a trader terminal 18 that repairs facilities. The number of these terminals is arbitrary.

  An administrator of a certain housing complex 12 manages facilities, management costs, and the like for the resident. The administrator terminal 14 used for the management work is connected to the network 19 and receives an information service from the server 11. Each resident of the apartment house 12 receives a predetermined information service from the server 11 through the network 19 using the individual resident terminal 16. The server 11 provides services to managers and residents of a large number of apartment houses 12 through the network 19. For example, for work such as repair and inspection of equipment used in the housing complex 12, various appropriate specialists are registered and introduced to the residents. The supplier terminal 18 of each supplier accepts a repair request from the server 11 through the network 19. The corresponding trader repairs the equipment of the corresponding resident and returns the result to the server 11. By these, the server 11 accumulate | stores the information provided to a trader or a resident in a database.

  As shown in FIG. 1B, in this system, the server 11 provides a service for providing defect countermeasure information 20 to the resident terminal 16. In addition, a repair request form 22 including a repair result of a similar device in the past is sent to the contractor terminal 18 so that the facility can be repaired and inspected efficiently. Furthermore, collective housing management material 24 that is useful for facility update management and the like is created and provided to the manager terminal 14. In the repair information processing system 10 for an apartment house, the arithmetic processing unit is realized by the computer of the server 11 and a computer program. The storage device is realized by an internal storage device of the server 11 or an external storage device. The contents of this service will be described in detail in the following embodiments.

FIG. 2 is a functional block diagram of the repair information processing system for an apartment house according to the first embodiment.
The collective housing repair information processing system 10 receives a repair request for equipment from a resident, and issues a repair request form 22 to the contractor. The resident uses the telephone 26, the facsimile 28, and the resident terminal 16 to create a repair request. On the repair information processing system side, for example, the operator manually creates the repair request information 30 based on the received telephone request or facsimile request. Further, for example, information received by telephone or facsimile using a voice recognition device or a character reading device is automatically converted into repair request information 30. The repair request input in a predetermined form by the resident terminal 16 can be used as the repair request information 30 as it is. The content of the repair request information 30 is added to the repair request database 38 of the storage device 29. The request analysis means 44 is a computer program having an automatic conversion to the repair request information 30 and a generation management function of the repair request database 38.

FIG. 3 is an explanatory diagram of the data structure of various data. (A) shows the data structure of the repair request information 30. (B) shows the data structure of the repair result report 40. (C) shows the data structure of the repair request form 22.
As shown to (a) of a figure, the repair request information 30 contains various information required for the repair request with respect to the contractor in charge of repair. That is, the name, telephone number, facsimile number, room number, etc. of the resident who is the client are included. Furthermore, the equipment name 32, the installation location 34, and the defect information 36 which are the object of the repair request are included. Such information is included in the repair request database 38. Further, when the repair is completed, the supplier in charge of repair creates a repair result report 40. The repair result report 40 is stored in the repair result database 42 as information that can be referred to when repairing the same type of equipment thereafter. Accordingly, as shown in FIG. 3B, the repair result report 40 includes the name of the client, the name of the repaired equipment 35, the installation location 34, the repair location 50, the repair content 52, and the like. .

  After completing the repair, the contractor in charge of the repair operates the contractor terminal 18 (FIG. 1) and transmits a repair result report 40 to the server 11 (FIG. 11). The repair result analysis means 48 shown in FIG. 2 is a computer program having a function of analyzing the repair result report 40 and adding it to the repair result database 42 in a predetermined form. Here, in the embodiment shown in FIG. 2, not only the repair request information 30 but also the reference information extracted from the repair result database 42 is added to the repair request form 22. The repair request document issuing means 46 is a computer program having a function of generating the repair request document 22 with reference to both the repair request database 38 and the repair result database 42.

FIG. 4 is an explanatory diagram showing a specific example of the repair request form 22.
The repair request form 22 includes the content of the repair request generated based on the repair request information 30 from the resident, the repair content performed by various contractors in the past for the corresponding similar equipment, and the like. For example, as shown in the figure, in addition to the name of the client who requested the repair, the telephone number, the facsimile number, the room number, the equipment name 32, the installation location 34, the defect information 36, a similar equipment name 35 that has been repaired in the past, The installation location 34, the repair location 50, and the repair content 52 are displayed. From the repair result database 42, it is preferable to extract a repair result in which the equipment name 32 matches and the defect portion 54 or the repair portion 50 is similar.

  For example, the repair result database 42 is searched using the equipment name as a key. The search result may include the client's personal information. Therefore, it is preferable that the repair request document issuing means 46 has a function of performing conversion processing so that the personal information is deleted from the past repair result and the expression of the search result is generalized. The generalization process may be, for example, an output simply listing the repair date, defect information, repair location, and repair contents. With this alone, the contractor who has received the repair request can promptly make an estimate, and can immediately start the repair work. In addition, it is possible to prepare for frequently repair parts in advance.

  In the multifamily housing repair information processing system 10 according to the first embodiment described above, the server 11 collectively receives resident repair requests as much as possible. Various merchants registered in the server 11 are introduced to the resident for the convenience of the resident, and an appropriate request form is issued and valid past information is also provided to the merchant. Therefore, it encourages the use of a considerable number of residents in the housing complex and the participation of many traders. If information on not only a specific housing complex but also a plurality of housing complexes can be managed collectively, the value of the database will increase. By centrally managing information, security against leakage of personal information can be secured.

FIG. 5 is a functional block diagram of the system according to the second embodiment.
In addition to the functions shown in the first embodiment, this system can further provide services as shown in this figure. The storage device of the server 11 stores a facility use information database 60, a search history database 62, a repair request database 38, and a repair result database 42. The facility use information database 60 is a user manual showing how to use each facility attached to the apartment house where the resident lives. The format of the user manual is well known and will not be described. The user manual includes equipment troubleshooting.

  The resident operates the resident terminal 16 to access the server 11 through the network 19 shown in FIG. Then, with reference to the facility usage information database 60, information regarding various facilities is retrieved and extracted. For this control, a search engine 58 for processing a search request 55 input from the resident terminal 16 is provided. The search engine 58 has a function of returning the search result 56 searched according to the search request 55 to the resident terminal 16.

  At the same time, this search request 55 is monitored by the search history management means 64, and predetermined information is extracted and stored in the search history database 62. That is, when the resident performs various searches, the results are monitored and stored in the search history database 62. Since there is a possibility that this includes personal information of the resident, it is preferable to strengthen the security protection function of the search history management means 64 as well.

  As already described with reference to FIG. 2, the repair request database 38 and the repair result database 42 are already stored in the storage device of the server 11. The existing information search means 66 has a function of searching for information similar to the response to the resident search request using the search history database 62, the repair request database 38, and the repair result database 42. What is obtained in this way is countermeasure information 68. The countermeasure information transmitting means 70 automatically transmits the generated countermeasure information 68 to the resident terminal 16. The search history management means 64, the existing information search means 66, and the countermeasure information transmission means 70 shown in this figure are all realized by the computer of the server 11 and a computer program.

FIG. 6 is an explanatory diagram of the contents of the search history.
The search history 57 includes the searcher's address, equipment name 32, installation location 34, defect information 36, and the like. For example, the repair request database 38 and the repair result database 42 are searched using the equipment name 32 and the defect information 36 as keys. Thereby, for example, there is a defect similar to a corresponding facility of a specific resident, and information such as repairing a predetermined place last month can be acquired. The search history database 62 and the repair request database 38 and the repair result database 42 both include various personal information. Also, simply deleting personal information is not always sufficient. Therefore, the existing information retrieval unit 66 has a function of converting the content of the countermeasure information 68 into a generalized expression and processing it. For example, an operator who manages the server may verify the contents of the countermeasure information 68 and store it in the storage device. The countermeasure information transmitting means 70 may automatically edit the countermeasure information 68.

  For example, it is assumed that the resident searches the facility usage information database 60 with a keyword that the ventilation function of the ventilation fan is poor. At this time, the search engine 58 (FIG. 5) lists general causes of the deterioration of the function of the ventilation fan from the facility usage information database 60, and prompts the resident to check this. For example, a message such as whether the filter is clogged or the filter should be cleaned is output. On the other hand, referring to the repair request database 38 and the repair result database 42, problems unique to the equipment are also extracted. For example, in the past, this kind of equipment explained that the decline in ventilation capacity was solved by the following measures.

  Then, for example, there is a case where the ventilation window has not been completely opened, and information such as checking the ventilation window and intensively cleaning and refueling when the opening is bad is displayed. Display past failure cases and repair results without specifying the location of the client or equipment. In addition, for example, the repair result database includes a display that distinguishes items that can be dealt with by non-experts and items that cannot be handled by specialists. 68. In the latter case, it is recommended to include a message to request repair from the supplier.

  In general, the manager of the housing complex 12 performs a predetermined management operation during the daytime, and leaves the management to a security company or the like from working hours to morning. However, many residents find various malfunctions of equipment at night after returning home. It is convenient if an appropriate countermeasure can be found by searching the facility use information database 60 for this problem. Moreover, it is better if not only general countermeasures but also problems occurring in relatively similar facilities and repair methods for the defects are presented. Moreover, if the repair process can be carried out by an individual, there is no need to call a contractor at night. The system according to the second embodiment realizes such a service for the resident.

FIG. 7 is an explanatory diagram showing a specific example of the output of the countermeasure information transmitting means.
This information is sent to the resident regularly. The transmission destination is a resident's terminal device or mobile phone. This includes information extracted from the contents of the equipment usage information database 60, the contents of the search history database 62, the contents of the repair request database 38, and the contents of the repair result database 42. For example, equipment usage information for periodic management of equipment. It is delivered individually to the residents who have the equipment according to the calendar data at the appropriate date and time.

  The facility usage information includes, for example, a portion that informs the necessity of maintenance of the facility for each season. Equipment inspection points can be extracted from the contents of the search history database 62, the contents of the repair request database 38, and the contents of the repair result database 42. Since this is distributed with respect to the resident who holds the applicable equipment, useful information which excluded the noise can be provided. For example, as in the example shown in this figure, matters to be dealt with for preventing accidents during absences such as New Year holidays can be notified. Such processing is executed by the management information distribution means described in the next embodiment.

FIG. 8 is a functional block diagram of the system of the fourth embodiment.
The server 11 shown in FIG. 1 is provided with management information output means 73 for generating the apartment housing management material 74. As shown in the figure, the collective housing management document 74 includes the equipment name and installation date of each equipment used in the collective housing, the fault location that occurred in the past, the date of occurrence, the repair location, the repair content, the repair cost, And renewal costs for the equipment. As a result, the result of how much repair has been performed for each facility and how much cost has been spent for the repair is output. In addition, statistical data such as what kind of troubles frequently occur for the same type of equipment may be included. In addition, a comparison result between the repair cost and replacement cost of the facility is calculated for each facility, and it is determined whether replacement should be recommended by the comparison. The result should be displayed here. For example, this determination method may be determined by setting a standard such as when the past repair cost has reached one-half of the equipment renewal cost.

  The management information output means 73 searches the search history database 62, the repair request database 38, the repair result database 42, and the facility specification database 72 using the facility name 32 as a key, and extracts information on the corresponding facility. As a result, the apartment housing management material 74 is edited. The equipment specification database 72 may be used to extract equipment purchase costs, replacement costs, and the like. By providing the apartment house management material 74 to the manager of the apartment house, the manager of the apartment house, for example, frequently replaces the equipment before a complaint from the resident increases because a certain equipment breaks down frequently. Can be done. In addition, the equipment can be economically renewed before the repair cost increases.

FIG. 9 is a flowchart illustrating the operation of accepting a repair request and issuing a request form.
The specific operation of the above-described computer program according to the embodiment will be described below. Please refer to FIG. 9 and FIG. First, when there is a repair request from the resident terminal 16, the request analysis unit 44 acquires the repair request in step S11. Further, this is analyzed, and repair request information 30 is generated in step S12. In step S <b> 13, the repair request information 30 is temporarily stored in the storage device 29. In step S <b> 14, data such as the equipment name and defect location is extracted from the repair request information 30. In step S15, the data is added to the repair request database 38.

  Next, the repair request document issuing means 46 refers to the repair request database 38 in step S16. In step S17, similar repair request information 30 generated in the past is searched and acquired. In step S 18, the repair result corresponding to the repair request information 30 is extracted with reference to the repair result database 42. In step S19, the repair result is acquired. Thus, the repair result made for the similar repair request in the past is obtained. This can be one or more. In step S20, a repair request form is generated from the acquired information. That is, a repair request form in which past repair results are added to a general repair request form can be made. This is then transmitted to the vendor terminal 18.

FIG. 10 is a flowchart of a database search and use operation by a resident.
This will be described with reference to FIGS. If there is any trouble in the facility, the resident operates the resident terminal 16 and searches the facility usage information database 60. The search engine 58 acquires a search request in step S21, and executes a search process of the facility usage information database 60 in step S22. The search history management means 64 monitors this operation and generates the search history database 62 in step S23. Thereafter, the existing information search means 66 analyzes the search history in step S24. In step S25, the equipment name and defect information are acquired from the search history data.

  The existing information search means 66 further searches the repair request database 38 in step S26. In step S27, similar repair requests are extracted. In step S28, the repair result database 42 is searched. In step S29, the corresponding repair result is extracted. In step S30, the extraction result is edited. Thus, the past similar trouble occurrence examples and countermeasures are edited. In step S31, the countermeasure information transmitting means 70 sends the edited result to the searcher by e-mail.

FIG. 11 is a flowchart of the operation for collecting repair results.
This process more specifically shows the operation of the repair result analyzing means 48 shown in FIG. The repair result analysis means 48 has a function of generating and storing a repair result database 42 from the repair result report 40 transmitted from the contractor terminal 18. That is, based on the resident's request, the repair request document issuing means 46 sends out the repair request document 22 in step S41. In response to this, the contractor performs repair processing and creates a repair result. The repair result is transmitted by the trader terminal 18. The repair result analysis means 48 acquires the repair result report 40 in step S42. In step S43, data such as the equipment name and the repair location is acquired. In step S44, the repair result database 42 is additionally written. This repair result database 42 is used for the processing of FIGS.

FIG. 12 is a flowchart showing information service processing for an administrator.
This process will be described with reference to FIG. The management material output means 73 is automatically activated on a certain day every month, for example. First, one equipment name is selected in step S51. The processing of steps S51-56 in this flowchart is repeatedly executed for all facilities. First, the search history database 62 is referred to in step S52. Next, the repair request database 38 is referred to in step S53. Further, the repair result database 42 is referred to in step S54. This completes the extraction of the related information for one facility, and the apartment housing management material 74 is added in step S55. In step S56, it is determined whether or not processing has been completed for all facilities. If the result of this determination is yes, the process proceeds to step S57, and if no, the process returns to step S51.

  The reference process is terminated for all the facilities, and the process proceeds to step S57. In step S57, the cumulative calculation of repair costs for each facility is performed. What is necessary is just to total the past repair results. In step S58, the replacement cost for each facility is calculated. The latest price of each facility may be recorded in the facility specification database 72 or the like. In step S59, a comparison table is generated. What is necessary is just to enumerate the accumulated amount of repair costs and replacement costs for each facility. In step S60, the completed apartment management material 74 is output.

FIG. 13 is an operation flowchart of a mail magazine service for residents.
This information is provided based on service guidelines determined for each facility. Therefore, first, the facility usage information database 60 is referred to in step S61. Thereby, periodic inspection items and the like are extracted. Next, in step S62, information unnecessary for the corresponding season is deleted with reference to the calendar. The following is information extraction processing for calling attention to those that have been requested for repair frequently. In step S63, the repair request database 38 is referred to. In step S64, the corresponding repair result database 42 is searched. Thus, for example, items that have been requested to be repaired in a certain number or more are listed as inspection guidelines in step S65 so as to check whether or not similar problems have occurred. In step S66, as already explained, the inspection points for the equipment are edited into general expressions. Then, a delivery process is performed to a registered resident in step S67.

  Note that the computer program executed by the arithmetic processing unit may be modularized in units illustrated in functional blocks, or may be integrated by combining a plurality of functional blocks. Further, the above computer program may be used by being incorporated into an existing application program. The computer program for realizing the present invention can be recorded on a computer-readable recording medium such as a CD-ROM and installed in any information processing apparatus for use.

It is explanatory drawing of the network which implement | achieves the repair information processing system of an apartment house. It is a functional block diagram of the repair information processing system of the apartment house of Example 1. It is explanatory drawing of the data structure of various data, (a) shows the data structure of the repair request information 30, (b) shows the data structure of the repair result report 40, (c) shows the data structure of the repair request form 22. It is explanatory drawing which shows the specific example of the repair request form. FIG. 6 is a functional block diagram of a system according to a second embodiment. It is a content explanatory view of search history. It is explanatory drawing which shows the specific example of the output of countermeasure information transmission means. FIG. 10 is a functional block diagram of a system according to a fourth embodiment. It is a repair operation reception flowchart and a request form issuance processing operation flowchart. It is a search utilization operation flowchart of the database by a resident. It is a repair result collection process flowchart. It is a flowchart which shows the information service process to an administrator. It is an operation | movement flowchart of the mail magazine service to a resident.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 Apartment house repair information processing system 11 Server 12 Apartment house 14 Administrator terminal 16 Resident terminal 18 Trader terminal 19 Network 20 Defect countermeasure information 22 Repair request form 24 Apartment house management document 26 Telephone 28 Facsimile 29 Storage device 30 Repair request information 32 Equipment name 34 Installation location 35 Name of repaired equipment 36 Defect information 38 Repair request database 40 Repair result report 42 Repair result database 44 Request analysis means 46 Repair request document issuing means 48 Repair result analysis means 50 Repair location 52 Repair contents 54 Defects Location 55 Search request 56 Search result 57 Search history 58 Search engine 60 Equipment use information database 62 Search history database 64 Search history management means 66 Existing information search means 68 Countermeasure information 70 Countermeasure information transmission means 72 Equipment specification database 73 Physical materials output means 74 collective housing management article 75 management material delivery means

Claims (7)

Repair request information for equipment installed in apartment houses,
From this repair request information, a request analysis means for extracting the name of the equipment to be repaired, the installation location of the equipment, and defect information, and generating a repair request database,
From the repair result report corresponding to the repair request information, the name of the equipment that has been repaired, the installation location of the equipment, the repair location, and the content of the repair are extracted, and a repair result analysis means for generating a repair result database;
When new repair request information is entered, the repair result database is searched, and the repair request database and repair result database are used to match the repair result and repair result that the equipment name is the same and the defective part or repair part is similar. A repair information processing system for an apartment house, comprising repair request document issuing means for issuing a repair request document including request information. The repair information processing system for an apartment house according to claim 1,
For each facility installed in the apartment house, a facility usage information database that accumulates information on countermeasures for operation and trouble,
Analyzing the search history of the facility usage information database, extracting the facility name, the installation location of the facility, and defect information, and repairing that the facility name matches and the defect information is similar to the repair request database When there is request information, existing information search means for selecting the corresponding repair result report contained in the repair result database as countermeasure information,
A repair information processing system for an apartment house, comprising: measure information sending means for editing the measure information and sending it to the search source. The repair information processing system for an apartment house according to claim 2,
Analyzing the search history of the equipment usage information database, extracting the equipment name, the installation location of the equipment, and defect information, and generating a search history database;
It comprises management material output means for classifying the content of the search history database, the content of the repair request database, and the content of the repair result database for each facility and outputting apartment housing management materials. Repair information processing system for apartment houses. In the repair information processing system for apartment houses according to claim 3,
The collective housing management information includes at least information obtained by calculating a comparison result between the repair cost and replacement cost of the corresponding equipment. The repair information processing system for an apartment house according to claim 2,
Extraction of periodic management information of the equipment and distribution destination information of this information from the contents of the equipment usage information database, the contents of the search history database, the contents of the repair request database, and the contents of the repair result database And an information processing system for repairing an apartment house comprising management information distribution means for simultaneously distributing periodic management information to a distribution destination corresponding to a corresponding date and time according to calendar data. Computer
Repair request information for equipment installed in apartment houses,
From this repair request information, a request analysis means for extracting the name of the equipment to be repaired, the installation location of the equipment, and defect information, and generating a repair request database,
From the repair result report corresponding to the repair request information, the name of the equipment that has been repaired, the installation location of the equipment, the repair location, and the content of the repair are extracted, and a repair result analysis means for generating a repair result database;
When new repair request information is entered, the repair result database is searched, and the repair request database and repair result database are used to match the repair result and repair result that the equipment name is the same and the defective part or repair part is similar. Repair request issuance means for issuing a repair request including request information,
Repair information processing program for apartment houses to function as. Computer
Repair request information for equipment installed in apartment houses,
From this repair request information, a request analysis means for extracting the name of the equipment to be repaired, the installation location of the equipment, and defect information, and generating a repair request database,
From the repair result report corresponding to the repair request information, the name of the equipment that has been repaired, the installation location of the equipment, the repair location, and the content of the repair are extracted, and a repair result analysis means for generating a repair result database;
When new repair request information is entered, the repair result database is searched, and the repair request database and repair result database are used to match the repair result and repair result that the equipment name is the same and the defective part or repair part is similar. Repair request issuance means for issuing a repair request including request information,
A computer-readable recording medium that records a repair information processing program for an apartment house that functions as a computer.

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