JP2008299801A - Personnel selection management system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a personnel selection management system for easily, fairly and exactly selecting personnel. <P>SOLUTION: The personnel selection management system is configured by connecting a system management server 10 for selecting personnel in response to a request for personnel placement services, a personnel terminal 20 operated by personnel of a selection object to receive information of the personnel placement request from the system management server 10 and making response of acceptance or rejection of the request, and a customer terminal 30 operated by a customer being a personnel placement destination to transmit information about a request for personnel placement services to the system management server 10 through a network 100. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to a personnel selection management system, and more particularly, to a personnel selection management system for selecting personnel involved in dispatch work according to the selection conditions.

Generally, in response to a request from a customer who is a customer, a staffing agency selects and dispatches personnel who have been registered to the business details of the destination.
Conventionally, general office work accounted for most of the dispatched business field. However, in recent years, demand for general office work has decreased due to technical progress of office office equipment.
On the other hand, since the mobility of human resources has become active due to job change, early retirement, restructuring, etc., there is a shortage of professionals that the full-time employees have been in charge of, and the demand is increasing.
For this reason, specialists are also required for dispatched personnel, and it is more important than ever to select and dispatch personnel that meet the job conditions of the destination.

As a conventional technique related to such personnel selection, a short-term staffing management system and a staffing management method disclosed in Patent Document 1 have been proposed.
In this system, personnel dispatching personnel are selected based on the conditions of sex, age, and address. If the selected personnel does not reach the prescribed number, the range of conditions is expanded and the selection process is repeated again. On the other hand, if the number of selected personnel exceeds the specified number, the selection conditions such as skills are newly added to narrow down the personnel, prioritize the selected personnel, and adjust the number of selected personnel.
As described above, the system of Patent Document 1 selects personnel based on each selection condition, and when the number of selected persons is significantly different from the specified number of persons, the selection condition is appropriately changed to adjust the number of persons. The selection can be made reliably.
JP 2005-250780 A

However, the above-described system of Patent Document 1 has the following two problems.
The first problem is that the temporary staffing company must change and select the selection conditions many times until it approaches the specified number of people, making the selection work complicated and requiring a long time for selection. It is a point.
In addition, the second problem is that the staffing company has to carry out multiple selections in order to carry out a large amount of selection work. It is difficult to select fair and accurate.

  The present invention has been made in view of the above problems, and an object of the present invention is to provide a personnel selection management system that performs easy, fair and accurate selection of personnel.

  In order to achieve this object, the present invention is a personnel selection management system having a system management server managed by a dispatching business operator who dispatches personnel to a customer's business in response to a request from the customer, and the system management server Is characterized in that, based on the requirements for selecting personnel, the personnel are ranked in the order that fits the requirements, the number of personnel is extracted from the top of the ranking, and the personnel to be dispatched are selected.

  Further, the present invention is a personnel selection management system having a system management server managed by a dispatching business operator who dispatches personnel to a customer's business in response to a request from the customer, the system management server including personnel data The staff database is managed, the staff data managed in the staff database is compared with the staff selection requirements, and the staff is ranked in the order that meets the selection requirements. It is characterized by extracting the specified number of people and selecting the personnel to be dispatched.

  Further, according to the present invention, when the number of selected personnel does not reach the prescribed number, the system management server assigns a predetermined number of personnel who have not been selected from among the ranked personnel. It is characterized by adding and extracting additional parts and selecting personnel.

  In addition, according to the present invention, the above-described personnel selection management system further includes a personnel terminal operated by personnel, and the system management server provides the personnel terminal that selects information requesting employment for dispatch work. If the number of personnel who accepted the dispatching service did not reach the prescribed number as a result of sending and receiving a response to accept or reject the dispatching operation from the personnel terminal, the number of personnel who performed the ranking has not yet been selected It is characterized in that a predetermined number of personnel are added and extracted from the top to select personnel.

  In addition, according to the present invention, the system management server described above further includes a report database for managing report information of dispatch work by personnel, and when the report information is received from the personnel terminal, the received report information is stored in the report database. , And selecting personnel based on the stored report information.

  According to the present invention, the above-described personnel selection management system further includes a customer terminal operated by the customer, and the system management server provides dispatch to the customer based on the report information stored in the report database. The business result report information is generated, and the generated result report information is transmitted to the customer terminal of the customer who is the requester of the dispatch business.

  It should be noted that any combination of the above-described constituent elements, or those obtained by replacing the constituent elements and expressions of the present invention with each other among methods, apparatuses, systems, computer programs, recording media storing computer programs, and the like are also included in the present invention. It is effective as an embodiment of

  Since the personnel selection management system in the present invention ranks the personnel in the order of conforming to the requirements based on the requirements for personnel selection, extracts the personnel for the specified number from the top of the ranking, and selects the personnel to be dispatched. Even if the number of personnel who have approved the dispatch request does not reach the prescribed number, it is only necessary to request the dispatch of the shortage from the top of the personnel who have not yet requested the dispatch. It is not necessary to perform matching processing again, it is possible to simplify the selection of personnel, and it is not necessary for multiple personnel to reset the selection requirements, so it is possible to select personnel fairly and appropriately It becomes possible.

<Configuration of personnel selection management system>
FIG. 1 is a block diagram showing a schematic configuration of a personnel selection management system according to an embodiment of the present invention.
Hereinafter, the configuration of the personnel selection management system will be described in detail with reference to the drawings.

  As shown in the figure, the personnel selection management system receives a dispatch request information from a system management server 10 that selects personnel in response to a request for dispatch work, and the personnel to be selected operate. In addition, a staff terminal 20 that responds to the request for acceptance or rejection, and a customer terminal 30 that is operated by a customer as a dispatch destination and transmits information indicating that a dispatch operation is requested to the system management server 10 are included in the network 100. It is configured through connection.

The system management server 10 is an information processing apparatus managed by a dispatching company that dispatches personnel to a business desired by a customer, and selects personnel to be dispatched based on information of a dispatch request from the customer terminal 30. Then, information indicating the request for dispatch is transmitted to the personnel terminal 20 of the selected personnel.
For example, the system management server 10 may be a high-end PC such as a workstation. In addition, the network 100 may be an Internet network, and at this time, the system management server 10 functions as a Web server that distributes Web pages that are managed and managed by the dispatching company.

Further, the system management server 10 includes a staff DB (database) 11, a business requirement DB (database) 12, and a report DB (database) 13.
Among these, in the personnel DB 11, detailed information regarding personnel recruited by the dispatching company in advance through application for documents or interviews is registered, and at least name, address, contact information (telephone number, e-mail address, etc.) Personal information of personnel is registered.
In the business requirement DB 12, requirements for dispatch work (desired number of persons, address of personnel, age, salary, working hours, work contents, etc.) presented by the customer are registered.
The report DB 13 manages dispatch work report information transmitted from each person through the person terminal 20.
The system management server 10 may function as a single server device, or may be configured from a plurality of server devices, or may be configured to have a management server device for each database.

The personnel terminal 20 is an information processing apparatus having a communication function operated by personnel, and receives request information for dispatching work from the system management server 10 and returns an answer (acceptance or approval / disapproval) to the request.
The personnel terminal 20 has a function of accessing a Web page managed and operated by a dispatching business operator.
The personnel terminal 20 is preferably a mobile communication terminal that can be connected to the network 100 such as a mobile phone, a PHS, a PDA, or a notebook PC.
Further, the staff terminal 20 may be distributed from the dispatching company to the staff, or may be a portable terminal having a communication function owned by a staff individual in advance.
In the figure, for convenience of explanation, one personnel terminal 20 is connected, but actually, personnel terminals for the number of dispatchers desired by the customer are connected.

The customer terminal 30 is an information processing apparatus that is operated by a customer who is a dispatch destination of personnel. The customer terminal 30 sends information related to the request for dispatch of personnel to the system management server 10 together with information indicating that the dispatch operator is requested. Send.
The customer terminal 30 may be various general-purpose PCs such as a desktop type, a tower type, and a notebook type, or may be a mobile communication terminal that can be connected to the network 100 such as a mobile phone, a PHS, and a PDA. Further, it may be a facsimile machine or the like.
In the figure, one customer terminal 30 is connected. However, the number of connected terminals may be increased according to the number of customers.

  The network 100 may be an IP network such as the Internet network. When at least one of the personnel terminal 20 and the customer terminal 30 is a wireless communication terminal such as a mobile phone, the network 100 is provided with a base station, an exchange station, a gateway device, a communication control device, etc. 20 and the customer terminal 30 are configured to be able to connect to the network by wireless communication.

<Overview of personnel selection management system>
FIG. 2 is a diagram showing an outline of processing by the personnel selection management system in the embodiment of the present invention. As shown in the figure, the personnel selection management system according to the embodiment of the present invention performs processes A to E related to dispatch of personnel. Hereinafter, an outline of each of the processes A to E will be described.

The process A is a process for selecting and calling a suitable human resource (personnel) for the business requirement requested for dispatch, and is mainly executed by the system management server 10.
In this process A, when there is a dispatch request from the customer, the system management server 10 performs an inference matching process on a person who matches the business requirement for which the dispatch request has been made from among a plurality of staff registered in the staff DB 11. Select. Then, an inquiry e-mail indicating whether or not work is possible is transmitted to the contact information (e-mail address) of the selected personnel registered in advance in the personnel DB 11.
Note that a telephone number can be registered in the personnel DB 11 as the contact information of the personnel. At this time, the system management server 10 notifies the work number inquiry by voice guidance or the like to the telephone number using the automatic calling means. The personnel can also respond to the notification about work availability by operating a push button on the telephone.

  Next, the system management server 10 distributes the business information to the staff terminal 20 of the staff who has answered that work is possible. The contents of the work information are guidance for training in the form of a guidance prior to work and detailed information on the work contents (working date and time, working place, work contents, etc.).

In the guidance-type training, the dispatching company explains the actual work contents and precautions to the personnel.
In addition, contact information (telephone number or e-mail address, etc.) of the personnel terminal 20 is registered in the personnel DB 11, but for personnel who do not have the personnel terminal 20 themselves, at the time of this training, dispatch business The person side distributes the staff terminal 20 prepared in advance to the customer side.

After the training, the staff will be assigned to actual dispatch work.
A worker who has been dispatched uses the personnel terminal 20 to perform report processing (processing B to D) related to the dispatching task.

Process B is a process for registering information about attendance / leaving of personnel (hereinafter referred to as attendance / exit information).
After the dispatching work, the staff accesses the dispatching company's Web page using the staffing terminal 20, and inputs the attendance / leaving information of the staff on the page. The inputted attendance / leaving information is transmitted to the system management server 10 and registered in the report DB 13. The contents of the attendance / leaving information include confirmation on the day before the work day, confirmation of departure from the current day, confirmation of the start of work, confirmation of the end of work, and the like.

Process C is a process of registering data (hereinafter referred to as a primary report) that can be expressed by numerical values such as the number of products sold, the sales price, the number of customers at the time of working.
The staff uses the staff terminal 20 to access the dispatcher's Web page after work, and inputs the primary report on the page. The input primary report data is registered in the report DB 13 via the system management server 10.
The input work can be performed at any timing after the start of work, but it is preferable to perform the input work of the primary report immediately after the start of work. For this reason, the input web page for the primary report is configured so as to allow a time limit for input, for example, within 2 to 3 hours immediately after working.

The process D is a process of registering text data (hereinafter referred to as a secondary report) that is difficult to express numerically, such as the congestion situation in the store at the time of working, consumer reaction (opinions), and information regarding the arrangement of products.
After work, the staff accesses the dispatching company's Web page using the staff terminal 20 and inputs a secondary report on the page. The input secondary report data is registered in the report DB 13 via the system management server 10.
Note that the input work can be input at any timing after the start of work, but unlike the primary report, character input processing is required, so that the input work takes time compared to the primary report. Therefore, the secondary report input Web page is configured to have a time limit longer than the input time limit of the primary report for input, for example, within 24 hours from immediately after work.

The results of the first and second reports described above (whether there are reports and the contents of the reports) are fed back as materials for selecting personnel in the system management server 10 from the next time on.
At this time, the system management server 10 evaluates the personnel report that is not input within the time limit for inputting the primary report and the secondary report as low as the business report. Expected to have the effect of encouraging each staff member to enter the primary and secondary reports within the time limit, since the low-rated staff may be excluded from the subsequent selection of personnel. Can do.

  After receiving the business report from the personnel in the above-mentioned processes B to D, the dispatching company side collects these business reports in process E and reports the result of the dispatch business to the customer.

  In this process E, the system management server 10 extracts the attendance / attendance information of each person registered in the report DB 13 every predetermined time, and automatically calculates the working hours and salary calculation of each person based on the extracted attendance / leaving information. calculate. Then, the system management server 10 automatically creates an attendance report for all of them.

Further, in process E, the system management server 10 extracts various data from the primary report and the secondary report, edits them, and automatically creates a report of business contents.
Among these, for the primary report, the system management server 10 extracts numerical data and the like in the primary report and creates a report of business contents.
On the other hand, frequently-reported words and important words are extracted from the text data in the second report using text mining technology, and a report of business contents composed of sentences, tables, etc. is automatically generated using these words. create.

Then, the system management server 10 sends the above-described automatically created result report information (attendance / work report, business content report) to the customer terminal 30 and reports the result of the dispatch business to the customer side.
These result report information does not need to be transmitted to the customer terminal 30 at the same time, but at any timing determined in advance by a dispatching company on the system management side or personnel dispatch between the system management side and the customer. You may transmit at the arbitrary timings defined in the contract.

The customer confirms the result report information (attendance / attendance report, business content report) transmitted from the system management server 10 on the display screen of the customer terminal 30, so that each employee's work status and product sales at the dispatch destination. Various situations such as trends and in-store situations can be easily grasped.
Further, the customer can easily grasp the amount of salary to be paid to the dispatched staff without performing the complicated work of managing the working hours of the staff.
Furthermore, the dispatching company can also conduct sales activities for acquiring new customers by presenting the results of analyzing the employment status of each staff member and the performance trend of the dispatched company as performance data.

<Operation of personnel selection management system>
(Registration of personnel data)
Next, each operation | movement of the personnel selection management system in this Embodiment is demonstrated.
FIG. 3 is a diagram showing processing for registering personnel data in the personnel DB 11 in the embodiment of the present invention.
Hereinafter, of the operations of the personnel selection management system, operations when registering data of persons employed as personnel in the personnel DB 11 will be described with reference to FIG.

As shown in the figure, a person who wishes to be dispatched as a staff member (hereinafter referred to as a staff member) undergoes registration examination as a staff member by submitting a resume, participating in an interview, and the like.
The dispatching company employs those who have passed the screening out of those who requested the registration screening and listed them up. Next, after assigning a staff ID for identifying each employed staff, the dispatching company inputs data for registration in the staff DB 11. The data of personnel input here are, for example, “name”, “gender”, “date of birth”, “age”, “address”, “business contents” desired to be dispatched, “period (date)” "," Contact information ".

  In the example described above, the dispatching company has shown a mode of registering personnel data in the personnel DB 11 via the system management server 10, but the information processing apparatus (connectable to the network 100 operated by the personnel applicant) ( No personal interview etc. is conducted from the portable terminal owned by the staff, etc., and the personal resume data is simply transmitted, and the dispatching company determines that it is adopted based on the contents of the resume, and the system management server 10 sends the personnel DB 11 It is good also as a structure which registers to.

After the registration in the staff DB 11, if the staff does not have an information processing apparatus for communicating with the system management server 10, the dispatching company distributes the staff terminal 20 to the staff.
On the other hand, when a person possesses the information processing apparatus, the apparatus is used as the personnel terminal 20, and information (ID, e-mail address, telephone number, etc.) of the apparatus is stored in the personnel DB 11. be registered.
The system management server 10 manages the identification information of the personnel terminal 20 in association with the personnel ID of the personnel, and manages which personnel terminal 20 is used by which personnel.

(Ordering operation for dispatch request)
FIG. 4 is a flowchart showing a flow of an order receiving operation for a dispatch request from a customer in the embodiment of the present invention.
In the following, the operation of the personnel selection management system when the dispatching company receives an order for the dispatch of personnel from a customer will be described with reference to the figure.

When a contract concerning a dispatching service is concluded between the customer and the dispatching company, the system management server 10 transmits login information (ID, password, etc.) for logging in to the webpage of the dispatching company to the staff terminal 20.
When requesting the dispatch of personnel, the customer inputs the login information using the customer terminal 30, and performs the login process to the above-mentioned Web page (step S101).

The system management server 10 performs login authentication from the customer terminal 30 (step S102), and when the authentication is successful, transmits information on the business requirement input screen to the customer terminal 30 (step S103).
If the authentication fails, a message indicating that the login information is different is transmitted to the customer terminal 30 to prompt the input process again. However, the login process exceeding the specified number of times is invalidated and terminated (step S102 / No).

The customer terminal 30 displays the business requirement input screen information transmitted from the system management server 10 (step S104).
The customer inputs business requirements in each item displayed on the display screen of the customer terminal 30 (step S105), and transmits the input business requirement information to the system management server 10 (step S106).

  The system management server 10 registers the business requirement information transmitted from the customer terminal 30 in the business requirement DB 12 (step S107), and ends the dispatch request processing from the customer.

FIG. 5 is a diagram illustrating an example of a business requirement input screen.
As shown in the figure, the customer inputs business requirement information such as business content, period, working time, desired sex, desired age, working place, desired dispatch number, etc. on the screen displayed on the customer terminal 30.
These items are optional items. For example, a business detail description column or the like by text input for more clearly showing the business content may be provided.

(Personnel selection operation)
FIG. 6 is a flowchart showing the flow of the personnel selection operation by the personnel selection management system in the embodiment of the present invention.
In the following, the operation for selecting a person who meets the requirements for the dispatching work requested by the customer and requesting the dispatched work for the selected person will be described with reference to FIG.

  First, the system management server 10 extracts business requirement information of each item such as “business content” and “period” registered in the business requirement DB 12 (step S201).

Next, the system management server 10 executes matching processing between each item of the extracted business requirement and each personnel data registered in the personnel DB 11, and matches the requirement of the dispatching business presented by the customer. Personnel are rearranged in descending order, and the desired number of customers is extracted from the top to select personnel (step S202).
This matching process is an inference matching process, and details thereof will be described later.

  Next, the system management server 10 generates dispatch request information (inquiry about availability of work) indicating that the staff selected by the matching process requests dispatch (step S203), and the staff of the selected staff It is transmitted to the terminal 20 by e-mail or the like (step S204).

Upon receiving the dispatch request information transmitted from the system management server 10 (step S205 / Yes), the personnel terminal 20 displays the received dispatch request information on the display screen (step S206).
The staff confirms the displayed dispatch request information, inputs the staff ID using the operation unit of the staff terminal 20, logs in to the Web page operated by the dispatching company, and returns a reply indicating whether the work is possible or not. (Step S207).
If the staff does not have the staff terminal 20, the dispatching company informs the contact information registered in advance in the staff DB 11 about the contents of the dispatch request information, and the staff works on the dispatching work. It is also possible to answer whether or not it is possible by telephone or the like.

  When the system management server 10 receives an answer indicating whether or not work is possible from the staff terminal 20, the system management server 10 determines whether or not the number of accepted persons (number of persons who answered that work is possible) has reached the desired number of customers (step S208).

In step S208, when the system management server 10 determines that the workable number has not reached the desired number of persons (step S208 / No), the system management server 10 does not perform matching processing again, and reorders the personnel sorted in step S202. The personnel who have not yet sent the dispatch request information are extracted from the top (step S209).
Then, the process again proceeds to step S204, and the dispatch request information is transmitted to the re-extracted personnel terminal 20 (step S204).

  On the other hand, if the system management server 10 determines in step S208 that the number of people who can work has reached the desired number (step S208 / Yes), it ends the selection of personnel, and the work content information relating to the current dispatching work. Alternatively, the guidance information is transmitted to the personnel terminal 20 of the selected personnel (step S210).

  In addition, when the number of people who can work has reached the number of customers who want to be dispatched, the system management server 10 stores part of the data (name, gender, age, address, etc.) related to the personnel who answered that they can work. It is good also as a commissioned reply of the dispatch work with respect to a customer. At this time, since the personal data of the personnel is disclosed to the customer, it is necessary to obtain approval from the personnel whose data is disclosed in advance.

When the personnel terminal 20 receives the business content information or the guidance information transmitted from the system management server 10, the personnel terminal 20 displays the received information on the display screen (step S211).
Personnel can confirm the actual business content from the business content information displayed on the display screen. When guidance information is displayed, information such as the date and time of a briefing session regarding actual work can be confirmed.

(Operations for collecting business reports)
FIG. 7 is a flowchart showing the flow of the operation report collection operation from the personnel by the personnel selection management system in the embodiment of the present invention.
Hereinafter, the operation when the dispatching company collects the reporting information of the dispatching work from the personnel side will be described with reference to this figure.

First, the personnel transmits an acquisition request for login screen information to the system management server 10 using the personnel terminal 20 (step S301).
In response to the acquisition request, the system management server 10 transmits login screen information to the personnel terminal 20 (step S302).

When the personnel terminal 20 receives the login screen information from the system management server 10, the personnel terminal 20 displays the received login screen information (step S303).
The personnel operates the personnel terminal 20 and inputs his / her personnel ID in the input field on the login screen. The personnel terminal 20 transmits the input personnel ID to the system management server 10 (step S304).

The system management server 10 authenticates the received personnel ID (step S305).
If the authentication is successful (step S305 / Yes), the system management server 10 permits the login (step S306), and if the authentication fails (step S305 / No), the process ends without allowing the login. (Step S307). Also in this login process, the number of retries for inputting the personnel ID may be set a plurality of times.

When permitting the login of the personnel terminal 20 in step S306, the system management server 10 transmits screen information for inputting the business report to the personnel terminal 20 (step S308).
When the personnel terminal 20 receives the screen information for inputting the business report, the personnel terminal 20 displays the screen information. The personnel inputs a business report on the display screen using the personnel terminal 20. When the personnel terminal 20 transmits the input business report to the system management server 10 (step S309), the business report information is stored in the report DB 13 after the transmission (step S310).

This business report information is mainly classified into the following three types. Personnel select and specify which report is to be performed when login is completed, thereby displaying a desired business report page.
(1) Report information on attendance and departure of personnel (2) Report information based on numerical data on actual work (first report)
(3) Report information based on text data about actual work (secondary report)
Hereinafter, the business report information (1) to (3) will be described.

(1) Report Information on Staff Attendance In the above business report information, the information on the staff attendance / exit is, for example, the start time or end time of work. These data are not only used for salary calculation, but are also stored in the report DB 13 one by one, and used for future personnel selection criteria. That is, when the customer desires that “the working hours are regular” as the standard for selecting personnel, the system management server 10 can select personnel that meet this requirement.
Further, the system management server 10 can easily grasp the tendency regarding the attendance of each staff member by referring to the information regarding the attendance of the staff. For example, by knowing in advance that a certain employee has a lot of absence, even if the employee suddenly leaves the office on the day of work, the absence can be predicted to some extent. Can be done.

(2) Primary Report Next, of the business report information, the primary report will be described.
FIG. 8 is a diagram showing an example of an input screen for the primary report. In the figure, an example is shown in which the dispatching operation is a store sales of products.
As shown in the figure, the personnel can use the operation buttons of the personnel terminal 20 to enter “name”, “personnel ID”, “dispatchee”, “customer ID”, “date”, “weather”, “product code”. , “Product unit price”, “Number of sales”, “Sales amount”, “Number of customers”, “Number of free samples provided”, etc. are input.
Of these items of the primary report, the personnel ID, dispatch destination, customer ID, date, etc. are information that can be confirmed in advance by the system management server 10 before receiving the business report. Therefore, the system management server 10 extracts information on each of these items from the personnel DB 11 and displays them on the input screen in a state where they have already been entered, or at the stage where personnel login is permitted. It is also possible to set not to display information.

(3) Secondary Report Next, the secondary report in the business report information will be described.
FIG. 9 is a diagram showing an example of an input screen for the primary report. In the figure, an example is shown in which the dispatching operation is a store sales of products.
As shown in the figure, the personnel can use the operation buttons on the personnel terminal 20 and, as in the case of the first report, “name”, “personnel ID”, “store status on the day”, “customer opinion”. Enter the answer to items such as “Tasting / Tasting Status” as text data.
As with the first report, the name, personnel ID, etc. are displayed on the input screen in an already entered state, or information on each item is displayed at the stage where personnel login is permitted. It is also possible to set so as not to.

  Note that the screen examples shown in FIGS. 8 and 9 are merely examples, and the present invention is not limited thereto and can be changed as appropriate.

When the system management server 10 receives the business report information from the staff terminal 20, the system management server 10 stores the received information in the report DB 13. Then, the stored business report information is aggregated / analyzed every preset time.
For example, with regard to counting / analysis of time and attendance information and primary reports, numerical data may be posted as it is as data for reporting to a customer, or may be aggregated and an analysis result by a trend analysis tool or the like as result report information.
In the case of the secondary report, it is difficult to handle in the same way as numeric data, so the text mining method is adopted to extract frequently occurring phrases and preset phrases from the text data of the secondary report. Then, these extracted words and phrases are assembled to generate a comment or the like and used as result report information to the customer.

  The system management server 10 transmits the result report information to the customer generated in this way to the customer terminal 30 via the network 100 at a preset time. The result report information forms are not particularly limited because there are various forms depending on the type of business and business.

(Matching process)
Next, the above-described matching process will be described in more detail.
In this embodiment, an inference matching method is employed for selecting (matching) personnel.
This inference matching method gives high points to personnel who meet the requirements in the business requirements (work content, duration, age, etc.) of each dispatch desired by the customer. Sum the points awarded. Then, sort the personnel in descending order of the total points, and select personnel from the top.
FIG. 10 is a flowchart showing the flow of matching processing by the personnel selection management system in this embodiment. Hereinafter, this matching process will be described with reference to this figure and a specific example.

First, the system management server 10 compares the dispatching business requirements registered in the business requirement DB 12 in advance with the attributes of the personnel registered in the personnel DB 11, and how much the attribute of each staff meets the dispatching business requirements. It evaluates whether it has done, and calculates by making the evaluation result into a point (step S401).
At this time, a high point is given to a person with a high degree of match, and a low point is given to a person with a low degree of match.

Next, the system management server 10 calculates a work acceptance response rate indicating how much the work has been accepted as a result of requesting the staff for dispatch work in the past, and points it for each person (step S402).
At this time, a high point is awarded to a high-acceptance personnel, and a low point is awarded to a low-rate personnel.

Next, the system management server 10 calculates a time required for an answer (acceptance or rejection) (hereinafter referred to as an answer required time) as a point for each person as a result of requesting the staff for dispatch work in the past (step) S403).
At this time, a high point is given to a person who has taken a short time, and a low point is given to a person who has a long time.

Next, the system management server 10 calculates the percentage of personnel who have submitted the primary report and the secondary report within the time limit in the past (hereinafter referred to as the report submission rate) as a point for each personnel ( Step S404).
At this time, high points are assigned to personnel with a high report submission rate, and low points are awarded to personnel with a low rate.

Next, the system management server 10 adds the points calculated in steps S401 to S404 described above to calculate the total points of all personnel (step S405).
Then, the system management server 10 creates a list by rearranging all personnel in descending order of points (step S406), and selects the personnel by extracting the prescribed number from the top of the list in order (step S407). .
This completes the matching process.

Thus, since the system management server 10 evaluates each element for each person and adds the points, it is possible to easily select a suitable person comprehensively.
In addition, because the personnel are rearranged in the order that meets the requirements for selection, even if the number of personnel who have been permitted to dispatch does not reach the prescribed number, requests for dispatch of the shortage from the top of the personnel who have not yet requested the dispatch There is no need to change the selection requirements and perform the matching process many times. As a result, the dispatching company can effectively simplify the matching process, and it is not necessary for multiple staff to reset the selection requirements. Is possible.

Next, calculation of points in the above-described matching process will be described with a specific example.
As described above, in step S401, the system management server 10 compares the dispatching business requirements presented by the customer with the attributes of the personnel, and the personnel having a high degree of conformity to the dispatching business requirements. High points will be given to, and low points will be given to personnel with low fitness.
FIG. 11 is an example of a table showing the points given to each person as a result.
In the figure, the degree of suitability of each of the personnel A to E with respect to the work requirements of each dispatch of “business contents”, “period”, “gender”, “age”, and “place of dispatch destination” is shown as a point. Yes.
Among these, regarding “work contents”, “period”, “gender”, and “age”, 100 points are given to personnel who meet the business requirements of dispatch, and 0 points are given to non-conforming personnel. On the other hand, for “place of dispatch”, the time required for commuting from the customer's address to the dispatch destination is calculated by a general time search program, and the address is short in the place, that is, the location close to the dispatch destination. High points are given to personnel with.

In step S402, the system management server 10 assigns a high point to a high person and a low point to a low person with respect to the work acceptance response rate for each dispatch work requirement.
FIG. 12 is an example of a table showing the points given to each person as a result.
In the figure, the work acceptance response rate of each past employee A to E in the dispatch work requirements of “work contents”, “work start time”, “work end time”, and “place of dispatch” is pointed Has been shown.
For example, this point is obtained by multiplying the business acceptance response rate by 100 as it is.

In step S403, the system management server 10 assigns a high point to the short response time, that is, the response time for the short response time, that is, the response time for the short response time. Low points will be given to personnel who have not given permission or refusal within a short period of time.
FIG. 13 is an example of a table showing the points given to each person as a result.
In the figure, an average value of past response times for each of the personnel A to E is shown as a point.

Further, in step S404, the system management server 10 gives a high point to high personnel and a low point to low personnel in the report submission rate.
FIG. 14 is an example of a table showing the points given to each person as a result.
The figure shows the report submission rates of the “first report” and “second report” for each of the personnel A to E.

In step S405, the system management server 10 adds the points calculated in steps S401 to S404 described above to calculate the total points for all personnel.
FIG. 15 is an example of a table showing the total points given to each person.
Then, the system management server 10 rearranges all personnel in descending order of the total points shown in the figure, and generates a list of personnel requesting dispatch as shown in FIG.
The system management server 10 selects the number of dispatchers from the top of the staff list, and automatically sends a mail requesting dispatch to the staff terminal 20 of the extracted staff.
If the personnel does not reach the number of dispatched persons by using the personnel terminal 20 to reply to the system management server 10 an email indicating that the request for the dispatching operation is rejected, the system management server 10 From the list of personnel, a predetermined number of personnel are selected from the top of the personnel who have not yet sent the dispatch request mail, and the dispatch request mail is transmitted again to the corresponding personnel terminal 20.

In the examples of FIGS. 11 to 16, even if there are personnel who are given “0 points” in each business requirement of the dispatching business, the total points of all the personnel are calculated as they are, and the personnel in descending order of the total points. The personnel to be dispatched after sorting are selected.
On the other hand, as another selection method, even if one of the business requirements is given “0 points”, it is assumed that there is no qualification for dispatch, and the system management server 10 excludes it from the selection target. Good. When this standard is applied to the examples of FIGS. 11 to 16, since personnel A and C are given “0 points” in FIG. 11, both are excluded from the selection, and from among the remaining personnel B, D, and E The points will be selected in descending order of total points.

In addition, the system management server 10 uniformly assigns “0 points” to the total number of points given to any person who has been given “0 points” in any of the business requirements, regardless of how many points were given in the other business requirements. ”May be calculated.
In this case, personnel whose total points are “0” are not excluded from the selection target, but are listed at the bottom of the list.

In addition, the above-mentioned point calculation method is, for example, 100 points for “applicable” personnel and 0 points for “not applicable” personnel for a certain dispatching business requirement. May be given.
Also, in a certain dispatching business requirement, 10 points for “1-5”, 20 points for “6-10”, etc., a predetermined point is given to a certain numerical range. It may be.

Further, the system management server 10 may accumulate the calculation results in these matching processes in the personnel DB 11 for each personnel, and may feed back to the next matching processing of the corresponding personnel.
For example, if the total number of past points (average value thereof) accumulated in the personnel DB 11 is higher than a predetermined value, the total number of current points may be increased by several points, and conversely, it may be decreased if the total number is low.

  Further, in the examples of FIGS. 11 to 16, “business content”, “period”, “business start time”, etc. are used as business requirements as selection criteria, but these are merely examples. It goes without saying that the system management server 10 may make a selection based on other requirements not shown in the present specification and drawings.

<Summary of Embodiment>
As described above, according to the present embodiment, the system management server 10 evaluates each element with respect to all personnel and adds the points, so that the system management server 10 meets the requirements of the dispatch request and has a willingness to work. Highly, it is possible to easily select comprehensively appropriate personnel who will report on business in time.
In addition, since all the personnel are sorted in the order that meets the requirements for selection, even if the number of personnel authorized to dispatch has not reached the specified number, dispatch of the shortage from the top of the personnel who have not yet requested the dispatch. All you need to do is make a request, and there is no need to change the selection requirements and perform the matching process over and over. As a result, the dispatching company can effectively simplify the matching process.
In addition, even when there are many personnel who refuse temporary work, there is no need for the person in charge of selection on the part of the temporary contractor to reset the selection requirements, thus securing human resources for the selection work. There is no need, and the employment cost at that time can be greatly reduced.
In addition, when a plurality of selection personnel reset the selection requirements, the selection criteria for personnel vary among the responsible personnel. On the other hand, the personnel selection management system in the present embodiment selects personnel collectively based on a single selection standard set in the system management server 10 from the beginning. Can be performed.

  The above processing is executed by a program provided in each of the system management server 10, the staff terminal 20, and the customer terminal 30, and the above program is an optical recording medium, a magnetic recording medium, a magneto-optical recording medium, or It may be recorded on a recording medium such as a semiconductor and loaded from the above-mentioned recording medium, or may be loaded from an external device connected via a predetermined network.

  The above-described embodiment is an example of a preferred embodiment of the present invention. The embodiment of the present invention is not limited to this embodiment, and various modifications may be made without departing from the scope of the present invention. Is possible.

It is a block diagram which shows schematic structure of the personnel selection management system in embodiment of this invention. It is a figure explaining each process AE in the personnel selection management system in embodiment of this invention. It is a figure which shows the personnel registration process in embodiment of this invention. It is a flowchart which shows the flow of the order receipt process of the dispatch request in embodiment of this invention. It is a figure which shows an example of the business requirement input screen in embodiment of this invention. It is a flowchart which shows the flow of the personnel selection process by the personnel selection management system in embodiment of this invention. It is a flowchart which shows the flow of the business report collection process by the personnel selection management system in embodiment of this invention. It is a figure which shows an example of the input screen of the primary report in embodiment of this invention. It is a figure which shows an example of the input screen of the secondary report in embodiment of this invention. It is a flowchart which shows the flow of the matching process by the personnel selection management system in embodiment of this invention. It is an example of the table which shows the point provided to each staff in embodiment of this invention. It is an example of the table which shows the point provided to each staff in embodiment of this invention. It is an example of the table which shows the point provided to each staff in embodiment of this invention. It is an example of the table which shows the point provided to each staff in embodiment of this invention. It is an example of the table which shows the total point provided to each staff in embodiment of this invention. It is a figure which shows an example of the list | wrist of the staff who requests dispatch in embodiment of this invention.

Explanation of symbols

10 System management server 11 Personnel DB
12 Business requirement DB
13 Report DB
20 staff terminal 30 customer terminal 100 network

Claims (6)

A system having a system management server managed by a dispatching company that dispatches personnel to the business of the customer in response to a request from the customer,
The system management server ranks the personnel in the order that meets the requirements based on the personnel selection requirements, extracts the personnel for a specified number from the top of the ranking, and selects the personnel to be dispatched. A personnel selection management system characterized by performing. A system having a system management server managed by a dispatching company that dispatches personnel to the business of the customer in response to a request from the customer,
The system management server includes a staff database for managing the staff data, and performs comparison of the staff data managed in the staff database with the staff selection requirements in the order in which the staff meets the selection requirements. A personnel selection management system characterized by ranking personnel, extracting a predetermined number of personnel from the top of the ranking, and selecting the dispatched personnel.   When the number of selected personnel does not reach the specified number, the system management server extracts a predetermined number of personnel from the top that have not yet been selected among the ranked personnel. The personnel selection management system according to claim 1 or 2, wherein the personnel selection is performed. The personnel selection management system further includes a personnel terminal operated by the personnel,
The system management server transmits information to request the employment of the dispatching work to the staff terminal of the selected personnel, and accepts the dispatching work as a result of receiving a reply of acceptance or rejection of the dispatching work from the staff terminal. If the number of personnel who did not reach the specified number of personnel, the number of personnel who have not been selected among the ranked personnel is extracted by adding a predetermined number of personnel from the top, and the personnel are selected. The personnel selection management system according to any one of claims 1 to 3, wherein the personnel selection management system is provided.   The system management server further includes a report database for managing report information of dispatch work by the staff, and when the report information is received from the staff terminal, the received report information is stored in the report database, and the stored The personnel selection management system according to any one of claims 1 to 4, wherein the personnel are selected based on report information. The personnel selection management system further includes a customer terminal operated by the customer,
The system management server generates a result report information of a dispatching operation to be provided to the customer based on the report information stored in the report database, and the generated result report information is sent to a customer who requested the dispatching operation. The personnel selection management system according to any one of claims 1 to 5, wherein the personnel selection management system is transmitted to a customer terminal.

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