JP2008269203A - Geographic name change procedure system and geographic name change procedure method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a geographic name change procedure system and a geographic name change procedure method, capable of changing a customer's address to a new address upon change of address indication. <P>SOLUTION: The geographic name change procedure system for changing the customer's address to a new address upon change of address indication comprises a management server 14 which stores customer information containing the address and e-mail address of the customer, and the management server 14 and a mail server 13 which transmit, when the customer information includes the e-mail address as a contact destination of customer information in inquirying for new address, an inquiry e-mail to the address, and record, upon receipt of an answer from the customer, the new address obtained from the answer to the customer information to change the customer's address. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to a place name change procedure system and a place name change procedure method for changing a customer's address to a new address in accordance with an address display change.

When a customer who receives various services such as electricity and gas supply changes his address due to moving, etc., he / she needs to continue to receive the service, and the address change procedure is performed. It is also necessary to change the address for financial institutions and government agencies. In other words, when there is a change in address, the customer must perform address change procedures for various institutions. In such a case, in order to eliminate the troublesomeness of the customer who performs the procedure, there is a system that automatically reports an address change (for example, see Patent Document 1). This system includes a center server. When the center server receives address movement information from a customer, the center server performs address change procedures for various institutions.
JP 2002-92150 A

  By the way, the address of the customer may be changed by changing the display of the address by the administrative organization. In this case, it is necessary to change the new address of the customer whose display is to be changed on the side of providing various services such as electricity and gas supply. However, the system described above sends a notification of address change to each institution only when the customer transmits address movement information to the center server of this system. As a result, if there is a customer who does not use this system or a customer who does not send travel information even if this system is used, there is a possibility that the procedure for changing the display of the address may be missed.

  An object of the present invention is to provide a place name change procedure system and a place name change procedure method capable of solving the above-described problems and changing a customer's address to a new address even when the address display is changed. is there.

  In order to solve the above-mentioned problem, the invention of claim 1 is a place name change procedure system for changing a customer's address to a new address when there is a display change of the address, including the customer's address and contact information. If there is an e-mail address as the contact information for customer information when inquiring about a new address, and a storage means for storing information, an inquiry e-mail is sent to this address, and if there is a response from the customer, this response And a management means for changing the customer's address by recording the new address obtained in step 1 in the customer information.

  In the first aspect of the invention, the storage means stores in advance customer information including the customer's address and contact information. In this situation, if there is an email address as the contact information for the customer information when inquiring about the new address, the management means will send an inquiry email to this address and if the customer responds, The new address obtained by this response is recorded in the customer information, and the customer's address is changed.

  The invention of claim 2 is a place name change procedure system for changing a customer's address to a new address when there is an address display change, a storage means for storing customer information including the customer's address and contact information, and a homepage If there is an e-mail address as a contact information of customer information when inquiring about a new address and a WEB server that enables registration of an address change, an inquiry e-mail is sent to this address, and the WEB server When a new address is registered on a homepage, the place name change procedure system includes a management unit that records the registered new address in customer information and changes the customer's address.

  In the invention of claim 2, the storage means stores in advance customer information including the customer's address and contact information, and the WEB server enables registration of the address change on the home page. In this state, if there is an e-mail address as the contact information of the customer information when inquiring about the new address, the management means sends an inquiry e-mail to this address, and sends the e-mail to the home page of the WEB server. If a new address is registered, the registered new address is recorded in the customer information and the customer's address is changed.

  According to a third aspect of the present invention, in the place name change procedure system according to the first or second aspect, when the management means includes a customer who has not yet responded to an inquiry even after a predetermined period of time has passed, It is characterized in that a new address of an unanswered customer is estimated based on the new address.

  The invention of claim 4 is a place name change procedure method for changing a customer's address to a new address when there is a display change of the address, storing customer information including the customer's address and contact information, and inquiring about the new address When there is an e-mail address as the contact information for customer information, an inquiry e-mail is sent to this address, and when a response is received from the customer, the new address obtained in this response is recorded in the customer information. It is a place name change procedure method characterized by changing a customer's address.

  The invention of claim 5 is a place name change procedure method for changing a customer's address to a new address when the address display is changed, storing customer information including the customer's address and contact information, and registering the address change. If there is an e-mail address as contact information for customer information when inquiring about a new address, an inquiry e-mail is sent to this address, and the new address is registered on the home page Is a place name change procedure characterized in that the registered new address is recorded in the customer information and the customer's address is changed.

  According to the first and fourth aspects of the present invention, when there is a change in the display of the address, it is possible to automatically inquire about a new address by e-mail and change the address of the customer information.

  According to the inventions of claims 2 and 5, there is a display change of the address, and after the inquiry of the new address, the address can be changed using the homepage.

  According to the invention of claim 3, for a customer who has not responded to an inquiry about a new address, the new address of the customer who has not responded is estimated based on the new address of the customer who has already responded. Make it possible to get.

  Next, embodiments of the present invention will be described in detail with reference to the drawings. In the following embodiments, a case where customer management at an electric power company is performed in response to a change in the display of an address by an administrative organization is taken as an example.

(Embodiment 1)
FIG. 1 shows a place name change procedure system according to this embodiment. 1 includes a power company automatic response device 11, a communication control device 12, a mail server 13, a management server 14, a WEB (abbreviation of World Wide Web) server 15, an in-house telephone 16 and an in-house terminal 17. A WEB server 21 of an administrative organization, a customer's telephone 31 and a user terminal 32 are provided. The in-house telephone 16 and in-house terminal 17 of the electric power company indicate one of a plurality of installed ones, and there are many customers who own only the telephone 31 and both the telephone 31 and the user terminal 32. The automatic answering apparatus 11 and the telephone 31 are connected to a telephone network 101 that enables voice communication. The communication control device 12 and the WEB server 21 are connected to the Internet network 102 that enables data communication, and the user terminal 32 can be connected to the Internet network 102.

  The WEB server 21 of the administrative institution publishes various information related to the administration. The display change of the address is also released by the WEB server 21.

  The customer's telephone 31 and user terminal 32 are used by the customer, respectively. Examples of the user terminal 32 include a personal computer having a communication function and a mobile terminal such as a mobile phone.

  In the electric power company, the automatic answering device 11, the communication control device 12, the mail server 13, the management server 14, the WEB server 15, and the in-house terminal 17 are connected by a local area network LAN, and the in-house telephone 16 is connected to the automatic answering device 11. Has been. The in-house telephone 16 is used by, for example, a person in charge of customer management, and the in-house terminal 17 is a computer operated by, for example, a person in charge of customer management. When an address display change or the like is input to the in-house terminal 17, the in-house terminal 17 sends a notification of this address change to the management server 14. Thereafter, when an e-mail response from the customer is received from the mail server 13 in response to the inquiry about the new address, the person in charge of customer management operates the internal terminal 17 to notify the customer's new address and the customer's customer number. The customer information including the above is sent to the management server 14 as address information. In addition, when an e-mail is received from the mail server 13 in response to an inquiry about whether the new address obtained by estimation is appropriate, the person in charge of customer management operates the in-house terminal 17 to respond to the customer who has responded. The customer information including the new address and the customer number is sent to the management server 14 as response information. When receiving a response without address change from the customer, the person in charge of customer management operates the in-house terminal 17 to send address information without address change to the management server 14.

  The automatic response device 11 is a device that provides voice guidance and other services to the customer's telephone 31. That is, the automatic response apparatus 11 makes a call to the customer's telephone 31 in accordance with an instruction from the management server 14 and transmits the message to the customer by voice. For example, when receiving a new address inquiry instruction from the management server 14, the automatic response device 11 uses the customer's telephone number included in this instruction to give voice guidance for inquiring the customer about the new address. When the customer responds and operates the telephone to input a new address, the automatic response device 11 sends the customer information including the new address and the customer number to the management server 14 as address information. When receiving a response without address change from the customer, the automatic response device 11 sends address information without address change to the management server 14.

  When the inquiry instruction inquires about the appropriateness of the new address obtained by the estimation, the automatic answering apparatus 11 uses the customer's telephone number included in the instruction to perform voice guidance for inquiring the customer about the appropriateness of the new address. When the customer responds and operates the telephone to input whether the new address is appropriate or inappropriate, the automatic response device 11 sends the customer information including the operation result of the telephone and the customer number to the management server 14 as response information. .

  The automatic answering apparatus 11 connects the in-house telephone 16 to the telephone network 101 when the in-house telephone 16 is called.

  When there is a connection request from the mail server 13 or the in-house terminal 17, the communication control device 12 performs control for connecting these to the connection destination via the Internet network 102. When the communication control device 12 accesses the mail server 13 or the WEB server 15 via the Internet network 102, the communication control device 12 connects the access source to the mail server 13 or the WEB server 15.

  The mail server 13 is a computer that manages transmission and reception of electronic mail. For example, when an inquiry instruction is received from the management server 14 when the address display is changed, the mail content included in the instruction is transmitted to each customer as an e-mail. Thereafter, when a reply e-mail is received from the customer, the e-mail is sent to the in-house terminal 17.

  The WEB server 15 is a computer that publishes information about electric power companies and the like to customers on a homepage. Moreover, the WEB server 15 receives an address change at the time of an address display change or the like on the homepage. That is, when a customer selects a change of homepage address using a password and enters a new address or customer number, the WEB server 15 creates address information including the input new address or customer number. Address information is sent to the management server 14. When receiving a response without address change from the customer, the WEB server 15 sends address information without address change to the management server 14.

The management server 14 is a computer that manages customer information of customers who receive power supply from the power company. The management server 14 records customer information in the customer table. An example of the customer table is shown in FIG. The customer table 14 ₁ shown in FIG. 2, "customer number" as the identification information for identifying the customer, "name" and "address" of the customer, a customer contact "phone number", the customer owns the computer When using e-mail, the “e-mail address” of the e-mail is recorded.

Upon receiving the address change notification from the in-house terminal 17, the management server 14 performs an address update process for changing the customer's address to a new address. In other words, the management server 14, after receiving an indication of a display change of address, to extract the customer with the address to the target area of the display change from the customer table 14 _1. When the extracted customer has an e-mail address, the management server 14 creates e-mail contents including each customer's name, customer number, customer e-mail address, electric power company e-mail address, home page address, and the like. A list of contents is sent to the mail server 13 as an inquiry instruction. If the customer does not have an email address, the management server 14 sends a list of each customer's telephone number, name, and customer number to the automatic response device 11 as an inquiry instruction. The management server 14 creates a new customer table in which the address field of the customer whose display is to be changed is blank based on the customer table. If based on the customer table 14 ₁ of FIG. 2, the management server 14 creates a new customer table 14 ₂ shown in FIG.

When the management server 14 receives the address information from the automatic response device 11, the WEB server 15, and the in-house terminal 17 after inquiring about the new address by e-mail, the management server 14 records the new address in the new customer table, for example, as shown in FIG. , to update the new customer table 14 _2.

When a predetermined period has passed since the inquiry about the new address, and there is an unanswered customer in response to the inquiry, the management server 14 determines the new address of the unanswered customer based on the new address already received. Estimate address estimation process. For example, the management server 14, when a customer of unanswered by referring to the address of the customer table is determined to live in one housing units, using the customer table 14 _1, of the other customers who live in residential areas of the customer A list is created as a first residence table. An example of this residence table is shown in FIG. The first resident table 14 ₁₁ in FIG. 5, a customer who live in the same area is found. For example, as shown this zone in the map information in FIG. 7, if it is one area 310 in the region 300, the first resident table _{14 11,} as shown in FIG. 8, each block area 310 311 ~ 319 are selected.

Further, the management server 14 creates a second residence table corresponding to the area shown in the first residence table and displayed with the new address, using the updated new customer table. An example of this second residence table is shown in FIG. The second residence table 14 ₁₂ shown in FIG. 6, contains the customer's new address record is not by unanswered. Second living table _{14 12,} corresponding to each block 311-319 area 300 in FIG. 8, a customer block 313,314,317～319 represents the state of unanswered.

When the creation of the second residence table is completed, the management server 14 compares the first residence table with the second residence table and refers to the address allocation order to determine the address of the unanswered customer. presume. For example, in the case of using the first of the residence table _{14 11} and the second residence table _{14 12,} management server 14, new of the new address "○○ City □□ town 1-chome" and block 312 of block 311 Each address of the address “XX city □□ machi 1-chome 1-2” and the new address “XX city □□ machi 1-chome 1-5” of block 315, and the new address of block 311 “XX city □□ The new addresses of the blocks 313 and 314 are estimated from the allocation order of the addresses of the town 1-chome 1-address 1 and the new address “XX city □□ machi 1-chome 1-address 2” of the block 312. In the same manner, each address of the new address “XX city □□ machi 1-chome 1-5” of block 315 and the new address “XX city □□ machi 1-chome 1-6” of block 316, and block 315 The new address of blocks 317 to 319 from the address allocation order of the new address of XX city □□ machi 1-chome 1-5, and the new address of block 316 XX city □□ machi 1-chome 2-6 Is estimated. When the new address of the unanswered customer is obtained in this way, the management server 14 ends the address update process.

  When the management server 14 refers to the address in the customer table and determines that an unanswered customer lives in the housing complex, the management server 14 performs an address update process in the same manner to obtain a new address of the unanswered customer.

  The management server 14 inquires an unanswered customer whether the new address obtained by the estimation is appropriate. At this time, when an unanswered customer has an e-mail address, the management server 14 stores e-mail contents including each customer's name, customer number, new address, customer e-mail address, electric power company e-mail address, and homepage address. The created mail content list is sent to the mail server 13 as an inquiry instruction. When the customer does not have an e-mail address, the management server 14 sends a list of each customer's telephone number, name, customer number, and new address to the automatic response device 11 as an inquiry instruction. Thereafter, when response information is received from the automatic response device 11, the WEB server 15, or the in-house terminal 17, the management server 14 records the new address obtained by estimation in the new customer table based on the response information, and the new customer table. Update.

  In addition, if the management server 14 receives the address information without an address change from the automatic response device 11, the WEB server 15, or the in-house terminal 17, the management server 14 uses the address of the customer table as the new address of the new customer table.

  Next, a place name change procedure method using the place name change procedure system of this embodiment will be described. The electric power company checks whether there is a change in the address display by the administrative agency. As this method, for example, in a power company, a person in charge of customer management periodically calls an administrative institution using the in-house telephone 16 to inquire whether there is a change in address display. Further, the person in charge periodically checks the information provided by the WEB server 21 of the administrative institution using the in-house terminal 17. In addition, there may be cases where the administrative institution contacts the person in charge in writing.

  When there is an address display change, the person in charge of the power company operates the in-house terminal 17 to start the address display change process. When an address display change is input, as shown in FIG. 9, the in-house terminal 17 sends an address change notification to the management server 14 (step S1). Upon receiving the address change, the management server 14 extracts customers having addresses in the display change target area from the customer table (step S2). When the customer has a mail address, the management server 14 sends an inquiry instruction to the mail server 13 (step S3). When the customer does not have a mail address, the management server 14 sends an inquiry instruction to the automatic response device 11 (step S4). . Upon receiving the inquiry instruction, the mail server 13 transmits an e-mail based on the mail content included in the inquiry instruction to the user terminal of the customer (step S5), and the automatic response device 11 inquires of the customer about the new address. Voice guidance is performed (step S6). Further, the management server 14 creates a new customer table for registering new addresses (step S7).

  Thereafter, when the mail server 13 receives a reply e-mail from the customer in response to the inquiry about the new address by e-mail (step S8), the mail server 13 sends the e-mail to the in-house terminal 17 (step S9). The person in charge of management sends address information including the new address received by e-mail to the management server 14 (step S10). If the customer accesses the home page of the WEB server 15 in response to an inquiry about a new address by e-mail (step S11), the WEB server 15 sends the address information including the new address input on the home page to the management server 14. Send (step S12). Further, when the customer responds to the inquiry by voice guidance (step S13), the communication control device 12 sends the address information including the new address sent by the customer's telephone operation to the management server 14 (step S14). When the management server 14 receives the address information from the automatic response device 11, the WEB server 15, and the in-house terminal 17, the management server 14 records the new address in the new customer table (step S15).

  When the response from the customer indicates that there is no address change, the automatic response device 11, the WEB server 15, and the in-house terminal 17 send address information without address change to the management server 14. When the management server 14 receives the address information without changing the address, the management server 14 uses the address of the customer table as the new address of the new customer table.

  By the way, in response to an inquiry about a new address, there are cases where a new address cannot be obtained from all customers. That is, as shown in FIG. 10, when a predetermined period has elapsed since the new address was inquired (step S21), the management server 14 performs an address estimation process based on the already received new address (step S22). Thereafter, when the management server 14 obtains the new address of the unanswered customer by the address estimation process, when the unanswered customer has a mail address, the management server 14 sends an inquiry instruction for the estimated new address to the mail server 13 (step S23). When the customer does not have an e-mail address, the management server 14 sends an inquiry instruction for the estimated new address to the automatic response device 11 (step S24). When the inquiry instruction is received, the mail server 13 transmits an inquiry message asking whether the new address is appropriate to the user terminal of the customer by e-mail (step S25), and the automatic response device 11 determines whether the new address is appropriate for the customer. Voice guidance for inquiring about whether or not is performed (step S26).

  Thereafter, when the mail server 13 receives a response e-mail from the customer in response to the inquiry by e-mail (step S27), the mail server 13 sends the e-mail to the in-house terminal 17 (step S28), and is responsible for customer management. The person sends the response information including the response result of the customer received by e-mail to the management server 14 (step S29). If the customer accesses the home page of the WEB server 15 in response to an inquiry about a new address by e-mail (step S30), the WEB server 15 sends the address information including the new address registered on the home page to the management server 14. Send (step S31). Further, when the customer responds to the inquiry by voice guidance (step S32), the communication control device 12 sends response information including the operation result of the telephone by the customer to the management server 14 (step S33). When the management server 14 receives response information from the automatic response device 11, the WEB server 15, or the in-house terminal 17, the management server 14 records a new address in the new customer table based on the response information (step S34).

  When the response from the customer indicates that there is no address change, the automatic response device 11, the WEB server 15, and the in-house terminal 17 send address information without address change to the management server 14. When the management server 14 receives the address information without changing the address, the management server 14 uses the address of the customer table as the new address of the new customer table.

  Thus, according to this embodiment, even when the display of the address is changed, the new address can be obtained by automatically inquiring the target customer by e-mail about the new address. Even if there is a customer who has not yet responded to the inquiry, the new address of the customer who has not yet responded can be estimated based on the new address already obtained.

(Embodiment 2)
In the first embodiment, the automatic response device 11 to the in-house terminal 17 are installed in the electric power company. In this embodiment, these devices are installed in, for example, a service center. The service center provides a service for substituting the address change procedure to each organization such as a power company in response to a request from the customer when the customer changes the address. The service center that has received the request performs address change processing using the automatic response device 11 to the in-house terminal 17 and further performs address estimation processing as necessary.

  As a result, as in the first embodiment, the address of the customer information of the electric power company can be updated, and the address of the customer information can be changed for each other organization. That is, it is possible to automatically change the address of customer information of an organization different from the power company.

  The embodiment of the present invention has been described in detail above, but the specific configuration is not limited to this embodiment, and even if there is a design change or the like without departing from the gist of the present invention, Included in the invention. For example, in the first embodiment, an electric power company is taken as an example, but the present invention can be applied to various institutions such as an institution that supplies gas or water, a financial institution, and the like.

It is a block diagram which shows the place name change procedure system by Embodiment 1 of this invention. It is a figure which shows an example of a customer table. It is a figure which shows an example of a new customer table. It is a figure which shows an example of the updated new customer table. It is a figure which shows an example of a 1st residence table. It is a figure which shows an example of the 2nd residence table. It is a figure explaining the mode of residence. It is a figure explaining the mode of residence. It is a flowchart explaining the place name change procedure. It is a flowchart explaining the place name change procedure.

Explanation of symbols

11 Automatic response device (management means)
12 Communication control device (management means)
13 Mail server 14 Management server (storage means, management means)
15 WEB server 16 in-house telephone 17 in-house terminal 21 WEB server 31 telephone 32 user terminal

Claims (5)

When there is a change in the address display, the place name change procedure system changes the customer ’s address to a new address.
Storage means for storing customer information including customer address and contact information;
If there is an e-mail address as the contact information for customer information when inquiring about a new address, an inquiry e-mail is sent to this address, and if there is a response from the customer, the new address obtained in this response is sent to the customer information. Management means to record and change customer address,
A place name change procedure system characterized by comprising: When there is a change in the address display, the place name change procedure system changes the customer ’s address to a new address.
Storage means for storing customer information including customer address and contact information;
A WEB server that enables registration of address changes on the homepage;
If there is an e-mail address as the contact information for customer information when inquiring about the new address, an inquiry e-mail is sent to this address, and if a new address is registered on the WEB server homepage, Management means to record the registered new address in the customer information and change the customer's address,
A place name change procedure system characterized by comprising:   The management means is characterized in that when there is a customer who has not responded to an inquiry even after a predetermined period of time, the new address of the customer who has not responded is estimated based on the new address of the customer who has already responded. The place name change procedure system according to claim 1 or 2. This is a place name change procedure that changes the customer ’s address to a new address when there is an address change.
Remember customer information including customer address and contact information,
If you have an email address as a contact for customer information when inquiring for a new address, send an inquiry email to this address,
When a response is received from the customer, the new address obtained in this response is recorded in the customer information and the customer's address is changed.
The place name change procedure method characterized by this. This is a place name change procedure that changes the customer ’s address to a new address when there is an address change.
Remember customer information including customer address and contact information,
Set up a homepage that allows registration of address changes,
If you have an email address as a contact for customer information when inquiring for a new address, send an inquiry email to this address,
When a new address is registered for the homepage, the registered new address is recorded in the customer information and the customer's address is changed.
The place name change procedure method characterized by this.

Images