JP2008205982A - Telephone call reception system of ip phone - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To confirm an emergency level class set by a sender and a business outline (character string or speech message) upon the telephone call reception of an IP phone, and to determine whether or not a recipient starts a telephone call, thereby reducing a telephone call time period and a telephone call fee. <P>SOLUTION: The IP phone on the sender side has: an emergency level class designating means for designating an emergency level class added upon a transmission request to notice to a management server; a character string select means for selecting an appropriate character string from among the character strings for a business outline notice stored in the management server; and a business outline notice means for noticing the business outline or a speech message when the appropriate character string is not present in the character strings for the business outline notice stored in the management server. The IP phone on the recipient side has an output means for outputting an emergency level class and the character string for the business outline notice noticed from the IP phone on the sender side, or the speech message noticed from the IP phone on the sender side. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a call reception method for an IP telephone in an online communication system, and in particular, a call reception method for an IP telephone that enables a receiver to determine whether or not to receive a call by confirming an urgency type and an outline of a requirement. About.

  Conventionally, as a method of receiving a call of an IP telephone in an online communication system, the receiver determines whether to accept the call or reject (ignore) only the sender's telephone number displayed on the telephone.

According to the call receiving method in the conventional online communication system, since the receiver checks only the sender's telephone number displayed on the telephone and determines whether to accept or reject (ignore) the call. There is a problem that it is difficult to determine the urgency level and requirements of a person before receiving a call.
The present invention has been made to solve the above-described problems of the prior art, and an object of the present invention is to provide an urgent level type and a summary of requirements set by a sender when receiving an IP telephone call in an online communication system. (Character string or voice message) is confirmed, and it is possible to determine whether or not the receiver should start the call, and to reduce the call time and the call charge.
The above and other objects and novel features of the present invention will become apparent from the description of this specification and the accompanying drawings.

Of the inventions disclosed in this application, the outline of typical ones will be briefly described as follows.
To achieve the above object, the present invention provides an IP telephone call reception in an online communication system in which a sender IP telephone, a receiver IP telephone, and a management server are connected to each other via a network. The sender-side IP phone receives the urgency type registered in advance in the management server and a character string for notification of a business summary, and displays it by the display unit. The urgency type designation means for designating the urgency type to be added at the time of transmission request and notifying to the management server from the urgency level types that have been sent, and the message for notifying the summary of the message displayed by the display means A character string selecting means for selecting an appropriate character string from the strings and notifying the management server; and an appropriate character string in the character string for notifying the summary of messages displayed by the display means A message summary notification means for notifying the management server by a voice message when there is no message, and the management server is used for notification of the urgency level and the message summary notification to be sent to the IP telephone on the sender side The urgency level notified from the urgency level designation means of the sender-side IP phone, the character string notified from the character string selection means of the sender-side IP phone, or A storage unit for storing a voice message notified from the message summary notifying unit of the sender-side IP telephone, and the receiver-side IP telephone displays the urgency type received from the server Display means, and a character string for notification of the business outline received from the server, or output means for outputting the voice message received from the server. And urgency classification received from the management server, the requirements string for summary notification or, check the voice message, or receives a call from the sender, to enable determining whether to reject.

The effects obtained by the representative ones of the inventions disclosed in the present application will be briefly described as follows.
According to the IP telephone call reception method of the present invention, it is possible to confirm the urgency type set by the sender and the character string or voice message registered for the case summary notification when the call is received. Therefore, it is possible to determine whether or not to start a call, and it is possible to reduce useless calls and to reduce call charges.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.
In all the drawings for explaining the embodiments, parts having the same functions are given the same reference numerals, and repeated explanation thereof is omitted.
FIG. 1 is a block diagram showing a schematic configuration of a management server used for the IP telephone call reception system according to the embodiment of the present invention.
In the figure, 100 is a management server, 101 is an IP telephone, 102 is a communication line (LAN) for connecting the management server 100 and the IP telephone 101, 103 is a communication line for connecting to the Internet, and 104 is communication control. Reference numeral 105 denotes a control unit that controls the center of the management server 100, and reference numeral 106 denotes a storage device unit that stores an urgency level type, a case summary character string, or a voice message.
FIG. 3 is a diagram showing a storage format of the storage device unit 106 in the management server 100 shown in FIG.
In the figure, 300 is a storage format, 301 is urgent level type information (for example, high / medium / low, etc.), 302 is message summary character string information, and 303 is voice message information.
FIG. 2 is a block diagram showing a schematic configuration of an IP telephone used in the IP telephone call reception system according to the embodiment of the present invention.
In the figure, 200 is an IP telephone, 201 is an input unit for inputting information necessary for making and receiving calls, 202 is an emergency level type, a message summary character string display unit, and 203 is stored in the storage unit 106. A voice output unit 204 that generates a voice message is a voice input unit that inputs a voice message to be stored in the storage unit 106 of the management server 100.

FIG. 4A and FIG. 4B are flowcharts showing the processing procedure of the call reception method of the IP telephone according to the embodiment of the present invention.
Next, with reference to FIG. 4, a method will be described in which the sender notifies the urgency level type and the business outline, and the receiver confirms the urgency level type and the business outline and starts the call.
When a call is started by the sender (step 401) and the outgoing state is completed (step 402), the storage unit 106 of the management server 101 is preliminarily displayed on the display unit 202 of the urgency type and message summary character string of the IP telephone 200. “Emergency level (high / medium / low) is displayed. The sender can select from among the urgency levels (high / medium / low) displayed on the display unit 202 of the IP telephone 200. A call emergency level is selected (step 403).
Next, the message summary character string stored in advance in the storage unit 106 of the management server 101 is displayed on the urgency type and message summary character string display unit 202 of the IP telephone 200. Determines whether an appropriate character string exists in the character string of the message outline (step 404).

In step 404, if an appropriate character string exists, it is selected (step 405), and if an appropriate character string does not exist in step 404, a voice message of an outline of the message is input (step 406).
The urgency type and message outline character string selected by the sender are stored as urgency type information 301 and message outline character string information 302 in the storage unit 106 of the management server 101, and a voice message is input. If so, the voice message is stored in the voice message information 303 (step 407).
When the incoming state is completed with the IP phone 200 of the recipient, the urgency type stored in the storage unit 106 of the management server 101 in the urgency type and message summary character string display unit 202 of the IP phone 200 The business summary (character string or voice message) is displayed (step 408).
The receiver confirms the displayed content and determines whether or not to receive a telephone call (step 409). In step 409, if a telephone call is received, a telephone call starts (step 410). If no call is received, the process ends.
As mentioned above, the invention made by the present inventor has been specifically described based on the above embodiments. However, the present invention is not limited to the above embodiments, and various modifications can be made without departing from the scope of the invention. Of course.

It is a block diagram which shows schematic structure of the management server used for the telephone call reception system of the IP telephone of the Example of this invention. It is a block diagram which shows schematic structure of the IP telephone used for the telephone call reception system of the IP telephone of the Example of this invention. It is a figure which shows the storage format of the emergency level classification | category information memorize | stored in the memory | storage device part of the management server shown in FIG. 1, message outline character string information, and voice message information. It is a flowchart which shows the process sequence of the telephone call reception system of the IP telephone of the Example of this invention. It is a flowchart which shows the process sequence of the telephone call reception system of the IP telephone of the Example of this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 100 Management server 101,200 IP telephone 102 Communication line for connecting management server 100 and IP telephone 101 103 Communication line for connecting to the Internet 104 Communication control unit 105 Control unit 106 Storage unit 201 Input unit 202 Display unit DESCRIPTION OF SYMBOLS 203 Audio | voice output part 204 Audio | voice input part 300 Storage format of a memory | storage device part 301 Urgent level classification information 302 Message outline character string information 303 Voice message information

Claims (1)

An IP telephone call reception method in an online communication system in which a sender-side IP telephone, a receiver-side IP telephone, and a management server are connected to each other via a network,
The sender's IP phone has an urgent level registered in advance in the management server, and a display means for receiving and displaying a character string for a business summary notification,
From the urgency level displayed by the display means, an urgency type designation means for designating an urgency level to be added at the time of a transmission request and notifying the management server;
Character string selection means for selecting the appropriate character string from the character string for notification of the case summary displayed by the display means and notifying the management server;
A business summary notification means for notifying the management server by a voice message of a business summary when there is no appropriate character string in the business summary notification character string displayed by the display means; ,
The management server includes an urgent level type to be notified to the sender-side IP phone, a character string for notification of a business summary, and an urgency level type notified from the urgency level specifying unit of the sender-side IP phone. Storing a character string notified from the character string selecting unit of the sender-side IP telephone or a voice message notified from the message summary notifying unit of the sender-side IP telephone And
The IP phone on the receiver side has a display means for displaying the urgency type received from the server;
A character string for notification of the business summary received from the server, or an output means for outputting the voice message received from the server;
Whether the receiver side accepts or rejects the call from the sender side by confirming the urgency type received from the management server and the character string for notification of the business outline or the voice message An IP telephone call receiving method characterized in that it is possible to determine

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