JP2008146376A - Space design system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To accurately grasp the relevance of the change of the layout of service providing means and the change of the generating circumstances of a queueing, and to easily and quickly design the layout of proper service providing means. <P>SOLUTION: This space design system is provided with a service condition input part for inputting the mean service time of service providing means and the mean arrival rate of a user and a queue calculation part for calculating the length of the queue of the user and the mean standby time and mean reply time of the user. When the layout conditions of the service providing means are input, the queue calculation part performs the simulation of the generating status of the queueing, and a display part displays an image and a numeric value showing the generating status of the queueing. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a space design system.

  Conventionally, there is an architectural CAD (Computer Aided Design) system that effectively performs layouts of houses, store shops, offices of offices, etc., and layouts of cabinets such as cupboards, desks, tables, etc. on a terminal screen. It has been proposed (see, for example, Patent Documents 1 and 2). Based on such a CAD system, at a branch office of a financial institution such as a bank, a credit union or a post office, an automatic transaction apparatus such as an ATM (Automatic Teller Machine), a desk, etc. A layout support system used for designing the layout of equipment, counters, etc. has also been proposed.

  FIG. 2 is a block diagram showing functions of a conventional layout support system.

  In the figure, 101 is a database unit for storing data necessary for designing the layout in the sales office, 102 is an image generation unit for generating an image showing the layout in the sales office, and 103 is a display device for displaying the image. 104 is a layout condition input unit for inputting conditions for designing the layout in the sales office.

  When designing the layout in the store, the layout condition input unit 104 calls the building information about the building where the store is located from the database unit 101, and the desk and chair (chair) arranged in the store. Call registered parts such as partitions, counters, and automatic transaction devices. Then, the layout condition input unit 104 arranges each part on the floor plane generated based on the building information.

  Subsequently, the image generation unit 102 generates an image indicating a layout in a two-dimensional or three-dimensional sales office based on the arrangement of each part on the floor plane. The display unit 103 displays the image generated by the image generation unit 102.

When designing the layout of a financial institution's sales office, the user's queue is simulated in advance, the number of counter counters and automatic transaction devices is determined based on the result of the simulation, and the installation is performed. Counters and automatic transaction devices are arranged according to the number.
Japanese Patent No. 3092596 JP 2001-350806 A

  However, in the conventional layout support system, it is necessary to separately perform the simulation of the occurrence of the user's queue in the counter counter or the automatic transaction apparatus, and the simulation result is not displayed on the display unit 103. It is impossible to determine the influence of the occurrence status on the layout. Therefore, factors such as the area of the lobby, the number of waiting chairs, and the area of the automated trading corner are not only affected by the occurrence of the queue, but also affect the occurrence of the queue. Therefore, it is determined without specifically considering the relationship with the occurrence status of the queue.

  The present invention solves the problems of the conventional system, and includes a service condition input unit for inputting the average service time of the service providing means and the average arrival rate of the user, the queue length of the user, and the average waiting time. A queue calculation unit for calculating time and average response time, and specifying the layout conditions of the service providing means, simulating the occurrence status of the queue and displaying the occurrence status of the simulated queue Thus, it is possible to accurately grasp the relationship between the change in the layout of the service providing means and the change in the occurrence status of the queue, and the layout of the appropriate service providing means can be designed easily and quickly. The purpose is to provide a space design system.

  For this purpose, in the space design system of the present invention, a database unit that stores equipment attribute data, a layout condition input unit that inputs layout conditions of the equipment, and an image that shows a layout based on the attribute data and layout conditions A space design system for designing the layout of the equipment, the average service time of the service providing means and the average arrival of the user A service condition input unit for inputting a rate; and a queue calculation unit for calculating a queue length, an average waiting time and an average response time of a user, and a layout condition of the service providing unit is input. And the queue calculation unit performs a simulation of the occurrence of the queue, and the display unit displays the occurrence of the queue. To image and numerical value is displayed.

  In another space design system of the present invention, the average service time and average arrival rate are stored in the database unit in advance.

  In still another space design system of the present invention, the simulation is a simulation for obtaining a layout of the service providing means so that the queue is not disturbed.

  In still another space design system of the present invention, when the queue length, average waiting time and average response time calculated by the queue calculation unit exceed specified values, the display unit Displays a warning.

  According to the present invention, in the space design system, the service condition input unit for inputting the average service time of the service providing means and the average arrival rate of the user, the queue length of the user, the average waiting time, and the average response A queue calculation unit that calculates the time, and when the layout conditions of the service providing means are specified, the occurrence status of the queue is simulated and the occurrence status of the simulated queue is displayed. . Therefore, it is possible to accurately grasp the relationship between the change in the layout of the service providing means and the change in the occurrence status of the queue, and the layout of the appropriate service providing means can be designed easily and quickly.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

  FIG. 1 is a block diagram showing functions of the spatial design system in the first embodiment of the present invention, and FIG. 3 is a diagram showing a hardware configuration of the spatial design system in the first embodiment of the present invention.

  In the figure, 10 is a space design system, which is a bank, a credit union, a post office or other financial institution head office, a branch office sales office, a convenience store, a supermarket, a department store shop, a city hall, a public facility such as a hospital. Accepting a large number of users, such as ticketing offices for entrance halls, theaters, theme parks, railway stations, airports, ticketing tickets, boarding passes, etc. A computer system for designing the layout of facilities to be performed. In the present embodiment, for convenience of explanation, a case will be described in which the facility is a financial institution sales office. In this case, the user is a person who opens his / her own account at a financial institution and uses the financial institution.

  As shown in FIG. 3, the space design system 10 includes a control unit 21 as a computer including a calculation unit such as a CPU and an MPU, a storage unit such as a magnetic disk and a semiconductor memory, a communication interface, and the like. 21, connected to the control unit 21 as a display device 20 having a CRT, a liquid crystal display, an LED (Light Emitting Diode) display, etc. for displaying, and serving as an input means for inputting layout conditions, service conditions, etc. A mouse 22 and a keyboard 23, and a storage unit 24 that is built in the control unit 21 and stores a database, a program for designing a layout, and the like. The space design system 10 is, for example, a personal computer, but may be any type of computer such as a server or a workstation. The space design system 10 may not be a single computer, and may be a system in which a plurality of servers are organically coupled, such as a distributed server, for example, a client-server system. In this way, a system in which a plurality of client terminals are communicably connected to a single or a plurality of servers may be used.

  In addition, the space design system 10 includes a database unit 11 for storing data necessary for designing the layout of a branch office, such as equipment attribute data, as shown in FIG. An image generation unit 12 that generates an image showing the layout of the branch, a display unit 13 that displays the image and attribute data, a layout condition input unit 14 that inputs layout conditions for designing the layout of the branch, The service providing means has a service condition input unit 15 for inputting a service condition to be provided, and a queue calculation unit 16 for calculating the queue length, average waiting time and average response time of the user.

  In the database unit 11, building information about the building where the sales office is located and information related to the equipment arranged at the sales office are registered as registration information. In addition, a library of equipment is registered in the database unit 11, and the library includes a counter, an automatic transaction apparatus as a service providing means, in addition to fixtures and fixtures such as desks, chairs and partitions. It is.

  Here, the window counter is a low counter, a high counter, or the like at a sales office of a financial institution, and a person in charge such as a teller is arranged to provide services to the user. And, the user, at the counter counter, requests the person in charge to make a remittance transaction such as a transfer or transfer, a financial transaction such as a time deposit setting, or opening an account, or receive an explanation regarding a financial product. By this, the service can be enjoyed.

  On the other hand, the automatic transaction apparatus is an ATM of a financial institution or the like, and is an apparatus that provides services to users. And the user can perform financial transactions such as deposit, withdrawal, passbook entry, balance inquiry, remittance transaction such as transfer and transfer, periodic deposit setting, etc. by operating the automatic transaction apparatus by himself / herself. .

  Further, the image generation unit 12 generates an image such as a layout diagram showing a layout of a two-dimensional or three-dimensional sales office based on registration information registered in the database unit 11, and the image is displayed on the display unit 13. Display.

  Furthermore, the layout condition input unit 14 selects facilities registered in the database unit 11 and arranges them on the layout diagram, and inputs information on the selected facilities.

  Further, the service condition input unit 15 inputs information serving as parameters for calculating a queue such as an average service time of an automatic transaction apparatus and a service window, an average arrival rate of users, and the like.

  Further, the queue calculation unit 16 calculates the queue length, average waiting time, average response time, etc. of the user based on the information as the parameter. The calculation result may be displayed on the layout diagram by the image generation unit 12 or may be displayed by character information.

  Next, the operation of the space design system 10 having the above configuration will be described. Here, the operation for determining the arrangement of the automatic transaction apparatus as equipment will be described.

  FIG. 4 is a diagram showing an example of a screen for designating a queue area in the first embodiment of the present invention, and FIG. 5 is an example of a property screen of the automatic transaction apparatus in the first embodiment of the present invention. FIG. 6 is a diagram showing an example of a user queue property screen according to the first embodiment of the present invention, and FIG. 7 is an example of a queue calculation instruction input screen according to the first embodiment of the present invention. FIG. 8 is a diagram showing an example of a screen for displaying the simulation result in the first embodiment of the present invention on the layout diagram, and FIG. 9 is a numerical value of the simulation result in the first embodiment of the present invention. FIG. 10 is a flowchart showing an operation of the space design system according to the first embodiment of the present invention.

  First, the image generation unit 12 reads building information from the database unit 11, generates a sketch of a floor on which equipment is to be laid out, and displays it on the display unit 13 as a layout diagram. Then, the layout designer selects an automatic transaction apparatus from the library of facilities registered in the database unit 11.

  Subsequently, as shown in FIG. 4, the layout designer arranges the selected automatic transaction apparatus on the floor in the layout diagram displayed on the display unit 13. In FIG. 4, 25 is an icon indicating an automatic transaction apparatus.

  Subsequently, when the layout designer double-clicks the automatic transaction apparatus icon 25 displayed on the display unit 13 by using the mouse 22, the automatic transaction apparatus property screen as shown in FIG. Is displayed. Then, the layout designer inputs and specifies the average service time of the automatic transaction apparatus in the corresponding frame of the property screen.

  Subsequently, a rectangular area where the layout designer uses the mouse 22 to generate a queue of users who intend to operate the automatic transaction apparatus on the floor of the layout diagram as shown in FIG. That is, the queue area 31 is arranged and specified.

  Subsequently, when the layout designer uses the mouse 22 to double-click the queue area 31 displayed on the display unit 13, a queue property screen as shown in FIG. 6 is displayed on the display unit 13. The Then, the layout designer inputs and designates the name of the queue, the number of windows, the average arrival rate, etc. in the corresponding frame of the property screen.

  Subsequently, the layout designer uses the mouse 22 to double-click the automatic transaction apparatus icon 25 displayed on the display unit 13 to call the automatic transaction apparatus property screen as shown in FIG. The automatic transaction apparatus and the queue are associated with each other by designating the queue.

  Subsequently, the layout designer calls a queue calculation instruction input screen as shown in FIG. 7 and uses the mouse 22 to click a “queue calculation” button in the queue calculation instruction input screen. Directs queue calculation. As a result, a simulation of the occurrence status of the queue is performed.

  The queue calculation unit 16 calculates a queue. That is, based on the input average service time, number of windows, average arrival rate, etc., the queue length, utilization rate, average waiting time, average response time, etc. are calculated, and the occurrence of the queue is simulated. Do. Since the calculation of the queue is publicly known, detailed description thereof is omitted.

  Subsequently, the image generation unit 12 generates image data representing the occurrence status of the queue, that is, queue image data based on the queue calculation result.

  Then, the display unit 13 displays an image, displays the generated queue image data, and ends the process. In this case, the display unit 13 displays a screen as shown in FIG. In the example shown on the screen, three automatic transaction apparatuses indicated by the icon 25 are arranged. A user who is providing a service, that is, a user who is operating the automatic transaction apparatus is indicated by a black circle 32, and a user who forms a queue in order to operate the automatic transaction apparatus is a black circle. 33. The queue is formed in the designated queue area 31.

  When the layout designer double-clicks the black circles 32 and 33 using the mouse 22, a screen for numerically displaying the simulation result as shown in FIG. Thereby, the layout designer can confirm the simulation result of the queue numerically.

Next, a flowchart will be described.
Step S1: Building information is read from the database unit 11, and a floor sketch is generated.
Step S2: An automatic transaction apparatus is selected from the library.
Step S3: The selected automatic transaction apparatus is placed on the floor.
Step S4: Enter and specify the average service time of the automatic transaction apparatus.
Step S5: The queue area 31 is arranged and designated.
Step S6: Enter and specify the average arrival rate.
Step S7: The automatic transaction apparatus is associated with the queue.
Step S8: Instruct the queue calculation.
Step S9: The queue is calculated.
Step S10: Queue image data is generated.
Step S11: An image is displayed and the process is terminated.

  As described above, in the present embodiment, the automatic transaction apparatus, the counter, etc. are arranged on the layout diagram, and the queue area 31 is arranged to associate the queue with the automatic transaction apparatus, the counter, etc. It is like that. As a result, it is possible to simulate the occurrence of the queue and display it on the layout diagram. Therefore, if the number or arrangement of automatic transaction devices, counters, etc. is changed, that is, if the layout of automatic transaction devices, counters, etc. is changed, the change in the status of occurrence of the corresponding queue is indicated with the mouse 22 etc. By operating, it is possible to easily and accurately grasp. Therefore, it is possible to easily design the layout of an appropriate automatic transaction apparatus, window counter, and the like.

  In this embodiment, the layout designer inputs the information that is a parameter for calculating the queue such as the average service time, the number of windows, the average arrival rate, etc. May be prepared in advance and registered in the database unit 11. As the information, for example, information in other sales offices or statistically obtained information can be used.

  In addition, since it is possible to grasp how many users can be processed by arranging how many automatic transaction devices, window counters, etc., based on experience, simulation of the occurrence status of queues, It is desirable that the simulation is for obtaining an arrangement of an automatic transaction apparatus, a counter, etc. that does not disturb the queue.

  Furthermore, since the number of automatic transaction devices and counters that can be arranged is limited by the size of the sales office, etc., depending on the services provided by the automatic transaction devices and counters, etc. In addition, a screen for guiding the arrangement of the automatic transaction apparatus dedicated to the transfer can be displayed on the display unit 13.

  Next, a second embodiment of the present invention will be described. In addition, about the thing which has the same structure as 1st Embodiment, the description is abbreviate | omitted by providing the same code | symbol. The description of the same operation and the same effect as those of the first embodiment is also omitted.

  FIG. 11 is a block diagram showing functions of the space design system according to the second embodiment of the present invention.

  In the present embodiment, as shown in FIG. 11, the space design system 10 further includes a queue condition determination unit 34 that determines whether the calculation result of the queue exceeds an upper limit value specified in advance. . The queue condition determination unit 34 compares the simulation result of the queue generation state with the specified constraint condition, and determines whether or not the constraint condition is satisfied. If the constraint condition is not satisfied, a warning screen is displayed.

  Since the configuration of other points is the same as that of the first embodiment, description thereof is omitted.

  Next, the operation of the space design system 10 in the present embodiment will be described. Here, the operation for determining the arrangement of the automatic transaction apparatus as equipment will be described.

  FIG. 12 is a diagram showing an example of a user queue property screen in the second embodiment of the present invention, and FIG. 13 is a warning screen displayed based on the simulation result in the second embodiment of the present invention. FIG. 14 is a flowchart showing the operation of the space design system according to the second embodiment of the present invention.

  The operation from the time when the image generation unit 12 reads the building information from the database unit 11 to generate the sketch of the floor to the time when the layout designer associates the automatic transaction apparatus with the queue is described in the first embodiment. Since it is the same as that of the form, the description is omitted.

  When the automatic transaction apparatus and the queue are associated with each other, the layout designer subsequently calls the queue property screen as shown in FIG. 12, and the maximum queue length, the maximum waiting time, the maximum response time, etc. To specify queue constraints.

  Subsequently, the layout designer calls a queue calculation instruction input screen as shown in FIG. 7 and uses the mouse 22 to click a “queue calculation” button in the queue calculation instruction input screen. Directs queue calculation. As a result, a simulation of the occurrence status of the queue is performed.

  The queue calculation unit 16 calculates a queue. That is, based on the input average service time, number of windows, average arrival rate, etc., the queue length, utilization rate, average waiting time, average response time, etc. are calculated, and the occurrence of the queue is simulated. Do.

  Subsequently, the queue condition determination unit 34 compares the queue length, the average waiting time, the average response time, the column is not disturbed, and the like as a result of the simulation with the specified constraint condition, Determine whether the condition is satisfied.

  If the constraint condition is not satisfied, the display unit 13 displays a warning screen as shown in FIG. 13 and ends the process. In FIG. 13, the icon 25 indicating the automatic transaction apparatus and the black circles 32 and 33 indicating the user are displayed by dotted lines, but the icon 25 and the black circles 32 and 33 are blinked or the display color is changed. You can do it.

  When the constraint condition is satisfied, the image generation unit 12 generates queue image data based on the queue calculation result. Since subsequent operations are the same as those in the first embodiment, description thereof will be omitted.

Next, a flowchart will be described.
Step S21: Building information is read from the database unit 11, and a floor sketch is generated.
Step S22: An automatic transaction apparatus is selected from the library.
Step S23: The selected automatic transaction apparatus is placed on the floor.
Step S24: Enter and specify the average service time of the automatic transaction apparatus.
Step S25: The queue area 31 is arranged and designated.
Step S26: Input and specify the average arrival rate.
Step S27: The automatic transaction apparatus is associated with the queue.
Step S28: Queue constraint conditions are designated.
Step S29: Instruct the queue calculation.
Step S30: The queue is calculated.
Step S31: It is determined whether or not the constraint condition is satisfied. If the constraint condition is satisfied, the process proceeds to step S33, and if the constraint condition is not satisfied, the process proceeds to step S32.
Step S32 A warning screen is displayed and the process is terminated.
Step S33: Queue image data is generated.
Step S34 An image is displayed and the process is terminated.

  As described above, in the embodiment of the present invention, the warning screen is displayed if the result of the simulation of the queue generation state does not satisfy the constraint condition specified in advance. Therefore, the layout designer can easily understand the simulation result.

  In the embodiment of the present invention, the queue calculation is performed after the queue calculation instruction is explicitly given. However, if service providing means such as an automatic transaction apparatus is provided, The queue may be automatically calculated, and the result may be displayed on the layout diagram.

  The present invention is not limited to the above-described embodiment, and various modifications can be made based on the spirit of the present invention, and they are not excluded from the scope of the present invention.

It is a block diagram which shows the function of the space design system in the 1st Embodiment of this invention. It is a block diagram which shows the function of the conventional layout assistance system. It is a figure which shows the hardware constitutions of the space design system in the 1st Embodiment of this invention. It is a figure which shows the example of the screen which designates the area | region of the queue in the 1st Embodiment of this invention. It is a figure which shows the example of the property screen of the automatic transaction apparatus in the 1st Embodiment of this invention. It is a figure which shows the example of the property screen of a user's queue in the 1st Embodiment of this invention. It is a figure which shows the example of the queue calculation instruction | indication input screen in the 1st Embodiment of this invention. It is a figure which shows the example of the screen which displays the simulation result in the 1st Embodiment of this invention on a layout figure. It is a figure which shows the example of the screen which displays the simulation result in the 1st Embodiment of this invention numerically. It is a flowchart which shows operation | movement of the space design system in the 1st Embodiment of this invention. It is a block diagram which shows the function of the space design system in the 2nd Embodiment of this invention. It is a figure which shows the example of the property screen of a user's queue in the 2nd Embodiment of this invention. It is a figure which shows the example of the warning screen displayed based on the simulation result in the 2nd Embodiment of this invention. It is a flowchart which shows operation | movement of the space design system in the 2nd Embodiment of this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 Space design system 11 Database part 12 Image generation part 13 Display part 14 Layout condition input part 15 Service condition input part 16 Queue calculation part

Claims (4)

(A) a database part for storing attribute data of equipment;
(B) a layout condition input unit for inputting layout conditions of the equipment;
(C) an image generation unit that generates an image indicating a layout based on the attribute data and layout conditions;
(D) a display unit for displaying the image and attribute data;
(E) a space design system for designing the layout of the equipment,
(F) a service condition input unit for inputting an average service time of the service providing means and an average arrival rate of users;
(G) a queue calculation unit for calculating a queue length of the user, an average waiting time, and an average response time;
(H) When a layout condition of the service providing means is input, the queue calculation unit performs a simulation of a queue generation state, and the display unit displays an image and a numerical value indicating the queue generation state. Spatial design system characterized by The space design system according to claim 1, wherein the average service time and average arrival rate are stored in the database unit in advance. The space design system according to claim 1, wherein the simulation is a simulation for obtaining a layout of service providing means that does not disturb a queue. The spatial design system according to claim 1, wherein the display unit displays a warning when a length, an average waiting time, and an average response time of a user queue calculated by the queue calculation unit exceed specified values. .

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