JP2007272820A - Support system for training management - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To efficiently execute and manage a series of special trainings that occur in a specified organization and flexibly perform different follow-up measures according to individual cases that occur after the trainings. <P>SOLUTION: A management operation center 7, in which a user terminal 2, and manager terminals 4 and 6 are connected through a specified network 10, and performs centralized management for them, has a training execution plan creation support means 75 for creating the content and plan of a training to be executed at least in an organization as a training curriculum by adjusting according to skill stages and operation purposes, a training execution support means 76 for supporting the training executed in the organization corresponding to the state of each user and characteristics of the training, and a follow-up operation means 77 for supporting assistance after receiving lectures for each user who received the training executed in the organization. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a training management support system for supporting the implementation and management of special training in a predetermined organization.

  2. Description of the Related Art Conventionally, training such as employee training has been carried out in every company or organization in order to maintain a certain skill and knowledge (for example, see Patent Document 1).

  In such a technology, information related to various operations such as reception, management, statistics, etc. is centrally managed in a database on the Internet and can be viewed with a Web browser, so many people belong and many There are also aspects that are efficient and easy to use for companies that handle information, such as so-called normal business operations.

  However, for example, unlike general companies, electric power companies may perform special tasks that involve dangers. Therefore, training including on-site training according to individual skill levels and experiences is performed regularly or irregularly. It has been implemented. In such special training, since the training is carried out in cooperation with various groups, the above-mentioned patent that simply manages information related to various tasks such as reception, management, statistics, etc. in a database on the Internet The method according to Document 1 cannot be operated at all. In addition, for example, electric power companies sometimes perform special operations that involve human life. Therefore, follow-up that occurs after training is conducted and managed, and training content is ensured through daily education. It has become an important issue in fixing.

JP 2003-167998 A

  In view of such circumstances, the present invention can efficiently implement and operate a series of special training that occurs in a given organization, and can flexibly respond to different follow-up measures depending on the individual that occurs after training. The objective is to provide a training management support system that can be used.

  A first aspect of the present invention that solves the above problem is a training management support system for supporting the implementation and management of special training in a predetermined organization, and a user who belongs to the organization and takes training Predetermined user terminals to be held, an operation manager terminal held by an execution manager who manages the implementation of training in the organization, and an operation manager terminal held by an operation manager entrusted with the operation of training from the organization A management and management center that manages and operates the system by connecting through the network, and the management and management center has at least the content and plan of the training conducted in the organization for the skill stage and the purpose of the exercise. A training implementation plan creation support means that supports the preparation of a training curriculum according to the conditions of each user and the characteristics of the training. And Osamu implementation support means, in training operation support system characterized by comprising a follow operation means for supporting the auxiliary after attendance of each user received training that was carried out at the tissue.

  In the first aspect, the content and plan of the training conducted in the organization according to the skill level and the purpose of the exercise by the management and management center that manages and operates a plurality of terminals installed in the organization on the network. The training curriculum is coordinated, and the training conducted in the organization is supported according to the status of each user and the nature of the training, and assistance after each student who has taken the training conducted in the organization is supported. . This makes it possible to efficiently implement and manage a series of special training that occurs in a predetermined organization.

  According to a second aspect of the present invention, in the first aspect, the terminal further includes a terminal held by a boss of the user and the execution manager, and the management operation center manages the terminal via a network, and The training management support system is characterized in that the terminal is notified of approval items or confirmation items regarding the management of the training.

  In the second aspect, the terminal held by the user and the manager of the execution manager is managed via the network, and the approval item or the confirmation item regarding the management of the training is notified to the terminal. This makes it possible to more efficiently implement and manage a series of special training that occurs within a given organization.

  According to a third aspect of the present invention, in the first or second aspect, the management and operation center discloses at least information on the training curriculum determined every year in the organization and advance guidance matters on the training. It is in the training management support system that features it.

  In the third aspect, at least information related to the training curriculum determined for each year and advance guidance items related to the training are disclosed in the organization. Thereby, for example, since information can be shared by a plurality of terminals, a series of special training that occurs in a predetermined organization can be implemented and operated more efficiently.

  According to a fourth aspect of the present invention, in any one of the first to third aspects, the training implementation plan creation support means is at least an application status, a training facility status, a teacher status, a schedule, In addition, the training curriculum is finalized on the basis of final adjustment in consideration of each element in the number of persons, and the training management support system is characterized in that

  In the fourth aspect, the training curriculum is finalized on the basis of final adjustment, considering at least the application status, the status of the training facilities, the status of the instructor, the schedule, and the number of people for the training. . This makes it possible to implement and manage a series of special training that occurs more efficiently in a given organization according to various situations.

  According to a fifth aspect of the present invention, in any one of the first to fourth aspects, the training implementation support means supports pre-preparation including training guidance related to the training and securing of facilities and lecturers necessary for the training. It is in the training management support system characterized by this.

  In the fifth aspect, pre-preparation including training guidance related to training and securing of facilities and lecturers necessary for training is supported. This makes it possible to more efficiently implement and manage a series of special training that occurs in a predetermined organization according to the content of the training.

  According to a sixth aspect of the present invention, in any one of the first to fifth aspects, the follow operation unit manages the qualifications acquired through the training, and answers and frequently asks general questions regarding the training. The training management support system is characterized in that it supports the operation of the answers to the questions to be answered or the request for the report materials related to the training and the responses to the answers.

  In the sixth aspect, qualifications acquired through training are managed, and responses to general questions about training and answers to frequently asked questions, or requests for report materials related to training and operations to answers are supported. The As a result, it is possible to flexibly respond to different follow-up measures depending on the individual that occurs after the training.

  According to a seventh aspect of the present invention, in any one of the first to sixth aspects, the organization is an electric power company, and the special training is a site for cultivating human resources responsible for thermal power department work of the electric power company. The training management support system is characterized by education.

  In the seventh aspect, on-site education for training human resources responsible for the thermal power department work of the electric power company is implemented as a special training. Thereby, even if it is the special training which arises in a predetermined organization, while being able to implement and manage efficiently, it becomes possible to respond flexibly also to a different follow measure according to the individual which arises after training.

  According to the present invention, for example, since a necessary situation and information unique to a special training can be shared or grasped by a plurality of terminals, a series of special training generated in a predetermined organization can be efficiently performed and It is possible to provide a training management support system that can be operated and can flexibly respond to different follow-up measures that occur after training.

  The best mode for carrying out the present invention will be described below with reference to the drawings. The description of the present embodiment is an exemplification, and the configuration of the present invention is not limited to the following description.

  In this embodiment, as a series of special training that occurs in a given organization, for example, on-site training according to individual skill level and experience in order to carry out special tasks involving danger performed by electric power companies. As a result, a system that can efficiently implement and manage such a training and flexibly respond to different follow-up measures depending on the individual that occurs after the training is realized.

  FIG. 1 is a diagram showing a system configuration of a training management support system according to an embodiment of the present invention. In this embodiment, the trainees (for example, employees in the power plant) are users and the organizers (for example, the business headquarters in the power company) who conduct the training are entrusted to the operation manager and the training. A contractor (for example, an affiliated company of a power company) will be described as an operation management center and an operation manager.

  As shown in the figure, the training management support system 1 of the present embodiment includes a user terminal 2 held by a user who belongs to an electric power company that is an organization and who takes the training, and a user boss held by a boss to which the user belongs. A terminal 3, an implementation manager terminal 4 held by an implementation manager who manages the implementation of the training of the electric power company that is the organization, and a supervisor terminal 5 of the implementation manager held by the manager to whom the implementation manager belongs, A management operation center 7 including an operation manager terminal 6 held by an operation manager entrusted with the operation of a training from an electric power company as an organization is provided, and these are connected via a predetermined network 10. Has been.

  In the present embodiment, it is assumed that each superior terminal 3 and 5 operates under the same authority as the other terminals 2 and 4, but the present invention is not limited to this, for example, various approvals or confirmations You may make it have the special authority to do. As described above, the supervisor terminals 3 and 5 are managed via the network 10 so that approval items or confirmation items regarding the management of the training are notified.

  Here, the management and operation center 7 manages and operates each of the terminals 2 to 6 by connecting them via the network 10. Specifically, in the management and operation center 7, as basic functions, an authentication server 71 that executes authentication processing of each terminal 2 to 6, and a public server that discloses appropriate information to each terminal 2 to 6 according to the operation stage 72, a database (shown as “DB”) server 73 for storing and managing information to be disclosed to each terminal 2-6 and information necessary for the implementation and operation of the training, and operated to each terminal 2-6 A mail server 74 for notifying necessary information is provided.

  As a configuration that manages application functions linked to each of these servers 71 to 74, the training curriculum is adjusted by adjusting at least the content and plan of the training conducted at the power company that is the organization according to the skill level and the purpose of the exercise. Training implementation plan creation support means 75 that supports the creation of the training, the training implementation support means 76 that supports the training conducted at the power company that is the organization according to the status of each user and the characteristics of the training, and the power that is the organization It is provided with follow-up operation means 77 for assisting each user who has attended the training conducted at the company after the training. Hereinafter, these specific configurations will be described.

  The training implementation plan creation support means 75 finalizes the training curriculum for the training based on the final adjustment in consideration of at least the application status, the status of the training equipment, the status of the instructor, the schedule, and the number of people. Do. In other words, the training curriculum is created after undergoing confirmation processing and approval processing that occur in accordance with various situations that affect the training, from provisional registration to final registration of the training curriculum. At this time, for example, necessary information may be confirmed from the database server 73 to create a training curriculum. FIG. 2 shows an example of data in the database server 73. In the example shown in FIG. 2, for each training ID for identifying each training, the equipment necessary for conducting the training, the status of the equipment, a suitable lecturer ID indicating a lecturer suitable for the training, the situation of the lecturer, the training It shows the qualification rank of the students necessary for taking the course, the age limit of the students necessary for taking the training, and the qualifications that can be acquired after taking the course. Among these, the training ID includes information such as the training schedule and capacity. In addition, the equipment necessary for conducting the training includes information such as equipment according to the number of people. With such information, even for special training, depending on the nature of the training, for example, considering the availability of equipment, equipment, and instructors necessary for the training, conduct and operate the training efficiently can do.

  The training implementation support means 76 supports preparatory preparation including training guidance related to training and securing of facilities and lecturers necessary for training. For example, support is provided such as creating and registering a list of users who will be students, and creating and registering an arrangement table for lodgings and meals. Further, for example, from the information of the database server 73 shown in FIG. 2, it is possible to support, for example, a situation that has not been solved yet, according to the characteristics of the training, such as the current equipment situation and instructor situation.

  The follow operation means 77 manages the qualifications acquired by the training, and supports the use of answers to general questions related to the training and answers to frequently asked questions, or the request of report materials related to the training and the answers. For example, a questionnaire for the user who will be a student, confirmation of comprehension, a request to create report materials such as effort targets, a request to input comments from the boss who responds to the report materials, and training Various materials such as requests for instructor's input of comments, totalization of confirmation results of students' understanding, creation of monthly training results table, etc., and operations necessary for the creation are performed. In addition, for example, the follow-up operation means 77 can be used for operations by managing answers to frequently asked questions as FAQs (Frequently Asked Questions) as answers to general questions related to training. Also good. Furthermore, when the user who becomes a student acquires qualification, the database server 73 manages the qualification data as individual training results.

  With such a configuration, the management and operation center 7 is operated so that at least the terminals 2 to 6 in the electric power company disclose information on the training curriculum that has been determined every year, and advance guidance items regarding the training. Therefore, training including on-the-job training according to individual skill level and experience for carrying out a series of special and dangerous tasks occurring in the electric power company will be efficiently implemented and operated.

  The management and operation center 7 may be configured as an operation server 7A that includes the servers 71 to 74 and the units 75 to 77, and manages and operates the training by collectively including them. Such an operation server 7A may be an information communication device including various general communication devices, and examples thereof include a workstation and a server.

  Here, the processing procedure of the management management center 7 will be described. FIG. 3 is a flowchart showing the processing procedure of the management management center of the training management support system according to the embodiment of the present invention.

  As shown in the drawing, in the management and operation center 7, first, the authentication server 71 performs an authentication process for each of the terminals 2 to 6 (S1). Various screens managed by the public server 72 are displayed for 2 to 6 (S2). And when each terminal 2-6 performs various registration processes as needed based on the displayed screen, necessary data is taken in and out from the database server 73 (S3), and notifications generated by those registrations Processing is performed by the mail server 74 (S4).

  As described above, in the management and operation center 7, various processes are basically performed with the configuration and procedure shown in FIG. Based on such a processing procedure, the overall communication procedure of the training management support system 1 will be described. In the present embodiment, the training management support system 1 is operated by being divided into a training implementation plan creation stage, a training implementation support stage, and a follow-up stage after attending the training.

  FIG. 4 is a diagram showing a communication sequence in the training implementation plan creation stage for each year of the training management support system according to the embodiment of the present invention. In this embodiment, the case where a training curriculum is created every year is illustrated.

  As shown in the figure, first, when a temporary training curriculum is created at the management and administration center 7 (S11), an approval request is transmitted to the execution manager terminal 4 (S12). The execution manager confirms the provisional training curriculum from the execution manager terminal 4 (S13), and if there is no problem, a screen display request for approving the confirmation completion and the formal display on the screen is sent to the management administration center 7. It is transmitted to (S14). Based on the confirmation completion and the screen display request, the management center 7 confirms and displays the training curriculum (S15).

  Here, the management center 7 also transmits a training curriculum confirmation request to the supervisor terminal 5 held by the supervisor of the execution manager (S16). Then, the manager of the execution manager confirms the training curriculum from the supervisor terminal 5 (S17), and if there is no problem, a confirmation completion is transmitted to the management management center 7 (S18). Through the above processing, the formal training curriculum is finalized and registered, and released to the terminals 2 to 6 under the authentication processing (S19). For this reason, the process after step S19 is implemented and operated on the public screen.

  Then, the management operation center 7 transmits an information disclosure notification indicating that the information has been disclosed to the user terminal 2 of the user who will be the trainee of the training and the boss terminal 3 held by the boss of the user (S20). The user's boss selects a user to be a student from the boss terminal 3 based on the published training curriculum, and contacts the user terminal 2 of the corresponding user (S21). In other words, the boss selects a user who becomes an appropriate student according to the individual skill level and experience based on the contents of the training curriculum. At this time, for example, the user's boss may select a user who is suitable for the student based on the information regarding the student stored in the database server 73 as shown in FIG. Thereby, the user can be trained by taking advantage of the skill level of the user and the special training characteristics. Then, the user who received the notification from the boss transmits his / her training application to the management center 7 if he / she can confirm his / her schedule and receive the training (S22).

  The management center 7 adjusts the application from each user (S23). For example, various adjustments are made in conducting training such as whether or not the number is within the capacity. Then, an approval request based on the result of the adjustment process is transmitted to the manager terminal 5 of the execution manager (S24), and the manager of the execution manager approves it (S25), thereby registering the user who becomes the corresponding student. Processing is performed (S26). Thereafter, when the final confirmation regarding the training is transmitted from the management and operation center 7 to the user terminal 2 of the corresponding user (S27) and the confirmation completion from the user terminal 2 is returned (S28), A confirmation process is performed (S29).

  Through the processing as described above, the training implementation plan creation process is implemented and managed every year. The following describes the training implementation support stage and the follow-up process after attending the training.

  FIG. 5 is a diagram showing a communication sequence in the training implementation support stage and the follow stage after attending the training of the training management support system according to the embodiment of the present invention.

  As shown in the figure, the training implementation support stage and the follow-up process after attending the training are also implemented and operated on the public screen.

  First, training management processing necessary before training is performed in the management and operation center 7 (S31). For example, items related to training guidance to be disclosed on the screen are created and registered. In addition, a guidance notification is transmitted in advance to the supervisor's supervisor terminal 3 of the user who is a student (S32). Based on the guidance notification, the superior instructs / contacts the user terminal 2 of the user who is the corresponding student, for example, adjustment of work based on the schedule (S33). Then, the user registers training advance preparation from the public screen on the user terminal 2 (S34), and transmits an approval request to the supervisor terminal 3 (S35). When the user's boss approves from the corresponding user from the boss terminal 3 (S36), a registration menu for training preparation regarding the approved user is displayed on the management center 7 (S37). . The pre-registration registration here refers to information registration for preparing various materials such as pre-learning, training tasks, student list, and student accommodations and meal arrangement tables.

  Then, the management operation center 7 prepares and prepares training preparation materials based on the registration menu for training preparation relating to the user approved by the supervisor (S38). When the training preparation material is created, the final confirmation of the preliminary material is transmitted from the management center 7 to the user's supervisor terminal 3 (S39). Then, the boss of the user confirms the contents from the boss terminal 3 (S40), and if there is no problem, a confirmation completion is transmitted to the management management center 7 (S41). In the management and operation center 7, training data confirmation processing is performed based on completion of confirmation from the supervisor terminal 3 (S42).

  The processing up to this point is implemented and managed at the training implementation support stage. Then, the user who is actually a student takes the training (S43). The term “training” as used herein refers to special training including on-site training according to individual skill levels and experiences so that special tasks involving danger can be performed safely without using the user terminal 2. In the present embodiment, as special training, for example, on-site training for nurturing human resources responsible for thermal power department work of an electric power company is assumed.

  When the training is completed, the user who is a student creates report materials from the user terminal 2 (S44). The report material here includes, for example, a questionnaire after the attendance of the user who is a trainee, confirmation of the degree of understanding, and an effort target. Then, the management operation center 7 registers the report material created by the user (S45). When the report material is registered, the management operation center 7 requests the user's supervisor terminal 3 to input a comment on the report material, and inputs a comment from the supervisor on the report material regarding the user training ( S46).

  On the other hand, the management center 7 inputs follow-up data after training for each user who is a student (S47). The follow data here includes, for example, tabulation results and results based on report materials after attendance by users who are trainees, comments of lecturers who have conducted training, and qualification data acquired after training. When the process up to step S47 is completed in the management and operation center 7, the attendance completion report is transmitted to the supervisor terminal 5 of the execution manager (S48). When the manager of the execution manager approves the contents from the supervisor terminal 5 (S49), the data after training for each user is confirmed and managed by the management and operation center 7 as data after formal training (S50). . Further, data managed by the management / operation center 7 may be managed by cooperating with other systems (S51). The processing up to this point will be implemented and managed at the follow-up stage after attending the training.

  As described above, in the present embodiment, while sharing the public screen confirmed and registered based on the approval and confirmation work of the boss and the parties by cooperation between the terminals 2 to 6 and the management operation center 7, A series of special training that occurs in the electric power company can be efficiently implemented and operated. In addition, it is possible to respond differently and flexibly to the follow-up that occurs after the training by means of data management for each user who is a student.

(Other embodiments)
In the above-described embodiment, as a special training including on-the-job training according to individual skill level and experience, on-site training for cultivating human resources responsible for the thermal power department work of the electric power company is illustrated. It is not limited to, but may be applied to operations of other departments (for example, hydropower department, electric power department, wind power department) or other organizations (for example, electric power company, gas company, water company, telephone company), etc. Needless to say.

  The present invention can be used in industries having various special facilities such as electricity, gas, water and telephone.

It is a figure which shows the system configuration | structure of the training management assistance system which concerns on one Embodiment of this invention. It is a figure which shows an example of the data structure of the database server which concerns on one Embodiment of this invention. It is a flowchart which shows the process sequence of the management management center of the training management assistance system which concerns on one Embodiment of this invention. It is a figure which shows the communication sequence of the training implementation plan preparation stage for every year of the training management assistance system which concerns on one Embodiment of this invention. It is a figure which shows the communication sequence of the training implementation support stage of the training management assistance system which concerns on one Embodiment of this invention, and the follow stage after attending training.

Explanation of symbols

2 User terminal 3, 5 Boss terminal 4 Execution manager terminal 6 Operation manager terminal 7 Management operation center 7 A Operation server 10 Network 71 Authentication server 72 Public server 73 Database server 74 Mail server 75 Training implementation plan creation support means 76 Training implementation support Means 77 Follow-up means

Claims (7)

A training management support system for supporting the implementation and management of special training within a given organization,
User terminals held by users who belong to the organization and take training, implementation manager terminals held by an implementation manager who manages the implementation of training in the organization, and operational management entrusted with the administration of training from the organization A management operation center that manages and operates the system by connecting the operation manager terminal held by the person through a predetermined network,
The management operation center is at least
Training implementation plan creation support means for assisting in adjusting the content and plan of the training conducted in the organization according to the skill level and the purpose of the exercise and creating a training curriculum;
Training implementation support means for supporting the training conducted in the organization according to the status of each user and the nature of the training;
A training operation support system comprising: a follow operation unit that supports assistance after attendance of each user who has undergone training conducted in the organization. The training management support system according to claim 1, further comprising a terminal held by a boss of the user and the implementation manager, wherein the management management center manages the terminal via a network and A training management support system that is notified of approvals or confirmations regarding training management. 3. The training management support system according to claim 1 or 2, wherein the management management center discloses at least information on a training curriculum determined every year in the organization and pre-guided matters on the training. The training implementation plan creation support means according to any one of claims 1 to 3, wherein at least the application status, the training equipment status, the status of the lecturer, the schedule, and the number of people in the training are taken into consideration for the training. A training management support system characterized by finalizing the training curriculum based on specific adjustment. 5. The training management support system according to claim 1, wherein the training implementation support means supports pre-preparation including training guidance related to the training and securing of facilities and lecturers necessary for the training. In any one of Claims 1-5, while the said follow operation means manages the qualification acquired by the said training, it is related with the operation | use of the reply with respect to the question with respect to the general question regarding the said training, and the frequently asked question, or the said training A training management support system characterized by supporting the operation of reporting material requests and responses. 7. The training operation according to claim 1, wherein the organization is an electric power company, and the special training is on-site training for developing human resources responsible for thermal power department work of the electric power company. Support system.

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