JP2007041662A - Insurance related task support system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a system capable of deriving the proper price or market price of each type of task by introducing a competition principle among traders relating to a small amount of insurance payment. <P>SOLUTION: This insurance relevant task support system is provided with a means for transmitting a task request input form to a terminal 44 of the employee of an insurance company, a means for storing estimation request information transmitted from the terminal in a request information DB36, a means for transmitting a retrieval condition input form to a terminal 46 of the employee of an insurance relevant agent, a means for extracting request information based on the retrieval conditions transmitted from the terminal, a means for, when information showing order reception concerning a specific estimation request subject is transmitted from the terminal, adding order reception completion information to the estimation request subject, a means for transmitting a screen for transmitting an electronic file to the terminal, a means for storing the electronic file of an estimation sheet transmitted from the terminal, a means for transmitting the electronic mail carrying information showing that the estimation sheet has been placed in the estimation request subject to the destination of the employee of an insurance company and a means for, when a download request has been transmitted from the terminal of the employee, transmitting the electronic file to the terminal. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to an insurance-related business support system, and in particular, insurance claims payment business by linking a non-life insurance company and various contractors who conduct accident investigation / appraisal business and repair business via a network such as the Internet. It is related with the support system which realizes optimization and efficiency improvement.

If a non-life insurance policyholder such as car insurance or fire insurance has an accident or fire and asks the insurance company to pay insurance money, the insurance company will calculate the amount of damage through a partner research company or appraisal company, The principle is to judge the suitability of the amount billed by the contractor.
Non-life insurance appraisal method [searched on July 19, 2005] Internet URL: http://www.kiikuni.com/home.htm

However, if the amount of damage is relatively small (less than 1 million yen), in order to save the above investigation costs and appraisal costs, the amount charged from the contractor engaged in repairing automobiles or repairing houses The current situation is paying as it is.
For this reason, repair costs and repair costs related to non-life insurance were usually higher than estimates for the general public, as there is a slogan of “non-life estimate”.

  Of course, even for small insurance payments, it is possible to determine the appropriate amount according to the actual situation of the accident by requesting a specialized research and appraisal company or dispatching the person in charge of the company to the site. However, considering the fee and labor cost burden, it has been left as difficult to implement because it does not pay for small-scale projects, and the number of cases generated cannot keep up.

  In addition, since there has been no general market price for repairs / repair costs, there has been a problem that even an insurance company cannot advantageously negotiate the optimization of fees.

  This invention was devised to solve the above-mentioned conventional problems related to insurance payments, and by introducing a competition principle among contractors involved in a small amount of insurance payments, reasonable prices for various operations are proposed. The purpose is to realize a system that can derive market prices.

  In order to achieve the above object, the insurance-related business support system according to claim 1 is configured such that when a registration request for a business request item is transmitted from a terminal operated by an insurance company employee via a network, When a request input form is transmitted and when estimate request information including personal information and accident information of the policyholder is transmitted from the terminal, it is stored in the request information storage unit in association with the insurance company or employee. When a search request for a request item is transmitted from a terminal operated by an insurance-related company employee via a network, a search condition input form is transmitted to the terminal, and the search condition is transmitted from the terminal. In this case, a means for extracting request information corresponding to the search condition from the request information storage means and a screen for displaying the extraction result are generated and transmitted to the terminal. And means for adding information indicating that an order has been received by the insurance-related contractor or employee to the request for quotation when the terminal receives information about receiving a request for a specific request for quotation from the terminal, and When an electronic file upload request is sent from a terminal operated by an employee of an insurance-related company, a means for sending an electronic file upload screen to the terminal and an electronic file of the estimate sent from the terminal In such a case, a means for storing the report information storage means in association with the insurance-related contractor or employee, and generating an e-mail stating that the estimate electronic file has been uploaded for the request for quotation request, From the terminal operated by the insurance company employee and the means to send to the e-mail address of the insurance company or employee If the Sekisho download request of an electronic file is transmitted, and extracts the corresponding electronic file from the report information storage means, and characterized in that a means for transmitting to the terminal.

  The insurance-related business support system according to claim 2 transmits a business request input form to a terminal when a business request item registration request is transmitted via a network from a terminal operated by an insurance company employee. If the request request information that specifies the insurance-related contractor is sent from the terminal and the terminal, including personal information and accident information of the policyholder, this is stored in the request information storage means in association with the insurance company or employee. A means for generating an e-mail describing that the estimate request information has been registered and sending it to the e-mail address of the designated insurance-related company, and a terminal operated by the employee of the insurance-related company When a search request for a request item is sent from the network via the network, a means for sending a search condition input form to the terminal and the search condition is sent from the terminal In this case, a means for extracting request information corresponding to the search condition from the request information storage means, a means for generating a screen for displaying the extraction result and transmitting it to the terminal, and a specific estimate from the terminal When information indicating that an order is received for a requested item is sent, from the terminal operated by an employee of the insurance contractor and means for adding information indicating that the order was received by the insurance contractor or employee to the request for quotation When an electronic file upload request is sent, a means for sending an electronic file upload screen to the terminal, and when an estimate electronic file is sent from the terminal, A means for associating and storing the information in the report information storage means, and an electronic mail describing that the estimate electronic file has been uploaded for the request for quotation. When a request to download the estimate electronic file is sent from the terminal operated by the employee of the insurance company and the means to send the email to the email address of the insurance company or employee related to the request for quotation And a means for extracting the corresponding electronic file from the report information storage means and transmitting it to the terminal.

The insurance-related business support system according to claim 3 is based on the system of claim 1 or 2, and a registration request for a business request item is transmitted via a network from a terminal operated by an insurance company employee. If the business request information specifying the insurance-related business is sent from the terminal, including the means for sending the business request input form to the terminal and the personal information and accident information of the policyholder from the terminal Generates an e-mail stating that the request information storage means is stored in association with the insurance company or employee, and that the business request information has been registered, and is sent to the e-mail address of the designated insurance affiliate or the employee When an electronic file upload request is sent from the terminal operated by the employee of the insurance-related contractor via the network. Means for transmitting a screen for uploading a file to the terminal, means for storing an electronic file of a report from the terminal in a report information storage means in association with the insurance related company or employee, A means for generating an e-mail stating that an electronic report file has been uploaded for a business request case and sending it to the e-mail address of the insurance company or employee related to the business request case. And a means for extracting the electronic file from the report information storage means and transmitting it to the terminal when a request for downloading the electronic file of the report is sent from the operating terminal.
The above-mentioned “report” includes not only a report having a general meaning describing the outcome of business execution but also an invoice or invoice accompanying the business execution.

  In addition, the insurance related business support system according to claim 4 is based on the system according to claims 1 to 3, and is further calculated when a request for counting requested items is transmitted from a terminal operated by an insurance company employee. Means for transmitting a condition input form to the terminal; and means for extracting request information registered by the insurance company that matches the aggregation condition from the request information storage means when the aggregation condition is transmitted from the terminal; A means for generating a screen for displaying the extraction result and transmitting it to the terminal is provided.

  In addition, the insurance-related business support system according to claim 5 is based on the system according to claims 1-4, and further, when a request for counting orders received from a terminal operated by an insurance-related company employee is transmitted, A means for transmitting a totaling condition input form to the terminal, and a means for extracting request information received by the insurance-related contractor that matches the totaling condition from the request information storage means when the totaling condition is transmitted from the terminal. And a means for generating a screen for displaying the extraction result and transmitting it to the terminal.

  In addition, the insurance-related business support system according to claim 6 is based on the system of claims 1 to 5, and further, when an aggregation request regarding a requested item is transmitted from a terminal operated by a system administrator via a network. A means for transmitting a totaling condition input form to the terminal; a means for extracting request information that matches the totaling condition from the request information storage means when the totaling condition is transmitted from the terminal; And a means for generating a screen to be displayed and transmitting the screen to the terminal.

  In addition, the insurance-related business support system according to claim 7 is based on the system of claims 1 to 6, and each time the request item extraction result is transmitted to a terminal operated by an employee of an insurance-related company. The information processing apparatus includes means for describing information for specifying a request item, information for specifying an employee of the insurance company, and transmission date / time information in a log file.

In the insurance-related business support system according to claim 1 or 2, since the electronic document of the estimate uploaded from each insurance-related business is stored in the report information storage means, By continuing the operation, it is possible to collect the estimated amount for each operation corresponding to all types of accidents in one place. For this reason, the system operator can derive appropriate prices and market prices for various business operations by collecting and analyzing estimated amounts related to similar projects by each insurance-related company.
In particular, in the case of the system of claim 1, the request item registered by the insurance company can be freely searched on the side of the affiliated company, and a quote can be uploaded for any request item. It is also possible to provide opportunities for orders for contractors who have not been in contact with the company, and to introduce the principle of competition among the contractors.

  According to the insurance-related business support system described in claim 3, when the estimated amount provided by the affiliated company is satisfied, the insurance company employee completes a specific business request such as repair or repair as it is on the network. It is possible to improve the efficiency of insurance-related operations.

  According to the insurance-related business support system described in claim 4, the insurance company employees can check the contents of the requested items and their progress at any time, thereby improving the convenience of the entire system. It becomes possible.

  According to the insurance-related business support system described in claim 5, the employees of the affiliated companies can check the contents of the requested items ordered by themselves and the progress status thereof at any time, thereby improving the convenience of the entire system. It becomes possible.

  According to the insurance-related business support system described in claim 6, the system administrator can monitor the processing status of the request item registered by the employee of each insurance company and the request item received by the employee of each related company. This enables smooth operation of the entire system.

According to the insurance-related business support system according to claim 7, each time an affiliated company employee browses request information including personal information, the browsing target, the viewer, and the viewing date and time are left in the log file. In the unlikely event that personal information leaks, the source of the leak can be identified.
In addition, it is possible to prevent leakage of personal information in advance by notifying related companies in advance of such a management system.

FIG. 1 is a block diagram showing a functional configuration of an insurance related business support system 10 according to the present invention.
The system 10 is configured with a center server 12 as shown in the figure. The center server 12 includes a mail processing unit 14, a web processing unit 16, a user information registration unit 18, a request information registration unit 20, A report information registration unit 22, an authentication processing unit 24, a request information extraction unit 26, a report information extraction unit 28, a tabulation processing unit 30, and a database group 32. The database group 32 includes at least a user DB 34, a request information DB 36, a report information DB 38, and a log file 40.

The center server 12 includes a Web server function, an AP (Application) server function, a DB (Datebase) server function, and the like, and is actually configured by connecting a plurality of dedicated servers over a network.
In addition, the mail processing unit 14, Web processing unit 16, user information registration unit 18, request information registration unit 20, report information registration unit 22, authentication processing unit 24, request information extraction unit 26, report information extraction unit 28 and tabulation The processing unit 30 is realized by the CPU of the computer constituting the center server 12 executing necessary processing according to the OS and a dedicated application program.
Further, the database group 32 (user DB 34, request information DB 36, report information DB 38, log file 40) is provided in the hard disk of the computer constituting the center server 12.

The center server 12 is connected to a large number of PC terminals 44 of a plurality of insurance companies and PC terminals 46 of various insurance related companies (hereinafter referred to as “traders”) via a network 42 such as the Internet. It functions as a portal site or a joint gateway.
Further, a PC terminal 48 of a system administrator is connected to the center server 12 via a network 42 such as the Internet.
In these PC terminals 44, 46, 48, at least an OS and a web browser program are set up.

In the user DB 34, information related to the user of the system 10 is stored in advance by a system administrator or the like.
That is, when the system administrator accesses the center server 12 from the PC terminal 48 and clears the authentication step by inputting the ID and password, a screen for the system administrator is transmitted from the Web processing unit 16, and as shown in FIG. Displayed on the web browser.

When the system administrator clicks “insurance company registration” among them, although not shown, an insurance company registration edit screen is transmitted from the web processing unit 16 and displayed on the web browser of the PC terminal 48.
In response to this, the system administrator inputs the name of the insurance company, the management code, the administrator's e-mail address, the ID and password for system login, the ID and password for the administrator, and transmits them to the center server 12.
In the center server 12 that has received this, the information of the insurance company is stored in the user DB 34 by the user information registration unit 18.

Also, when the system administrator clicks on “Register supplier” on the screen for the system administrator, the supplier registration edit screen is transmitted from the Web processing unit 16 and displayed on the Web browser of the PC terminal 48, although illustration is omitted. The
In response to this, the system administrator inputs the trader's name, management code, administrator's e-mail address, system login ID and password, administrator ID and password, etc., and transmits them to the center server 12.
In the center server 12 that has received this, the user information registration unit 18 stores the information of the trader in the user DB 34.

The manager of each insurance company can register their department or branch in the system 10.
That is, when the administrator of the insurance company accesses the center server 12 from the PC terminal 44 and clears the authentication step by inputting the ID and password, the Web processing unit 16 sends an insurance company administrator screen, which is shown in FIG. As shown on the web browser.

If the administrator of the insurance company clicks "Department / Sales Office Management" in this, the illustration is omitted, but the Department / Sales Office List screen is displayed, and if you click the "New Registration" button in it, Web processing The department / office registration edit screen of the insurance company is transmitted from the department 16 and displayed on the Web browser of the PC terminal 44.
On the other hand, the manager of the insurance company inputs the section / branch code, section / branch name, ID, password, postal code, address, and telephone number, and transmits to the center server 12 by clicking the “Register” button.
In the center server 12 receiving this, the user information registration unit 18 stores the department / sales office information of the insurance company in the user DB 34.

Also, when the manager of the insurance company clicks “Manage Person in Charge”, the section / branch search screen is displayed, which is not shown in the figure. The
Here, when the administrator of the insurance company clicks the “new registration” button in the list screen, the Web processing unit 16 transmits a person-in-charge registration screen and displays it on the Web browser of the PC terminal 44.
On the other hand, the manager of the insurance company inputs a person-in-charge ID, a person-in-charge password, a person-in-charge name, and an e-mail address, and transmits to the center server 12 by clicking the “Register” button.
In the center server 12 receiving this, the user information registration unit 18 stores the person-in-charge information of the insurance company in the user DB 34.
Registration of the person in charge of the insurance company can also be performed by the manager of each department or branch.

The managers of each company can also register their departments and branches in the system 10.
That is, when the manager of the merchant accesses the center server 12 from the PC terminal 46 and clears the authentication step by entering the ID and password, a screen for the merchant manager is transmitted from the Web processing unit 16, as shown in FIG. Is displayed on the Web browser of the PC terminal 46.

When the contractor's administrator clicks "Department / Sales Office Management" in this, the illustration is omitted, but the Department / Sales Office List screen is displayed. Clicking the "Register New" button in it displays the Web Processing Department. The dealer's department / office registration edit screen is sent from 16 and displayed on the Web browser.
On the other hand, the manager of the trader inputs the division / branch code, division / branch name, ID, password, postal code, address, and telephone number, and transmits to the center server 12 by clicking the “Register” button.
In the center server 12 that has received this, the user information registration unit 18 stores the department / sales office information of the trader in the user DB 34.

Further, when the manager of the supplier clicks “management of person in charge”, although not shown, a section / branch search screen is displayed, and when a specific section / branch is selected there, a list of persons in charge of the section / branch is displayed. .
Here, when the person in charge of the supplier clicks the “new registration” button in the list screen, the person-in-charge registration screen is transmitted from the web processing unit 16 and displayed on the web browser of the PC terminal 46.
In response to this, the manager of the supplier inputs the person-in-charge ID, the person-in-charge password, the person-in-charge name, and the e-mail address, and transmits to the center server 12 by clicking the “register” button.
In the center server 12 that has received this, the user information registration unit 18 stores the person-in-charge information of the trader in the user DB 34.
The person in charge of the trader can also be registered by the manager of each branch office.

Next, according to the flow chart of FIG. 5, the ordering procedure for business in this system 10 will be described.
For example, a person in charge of an insurance company who received a report of a fire outbreak from an insurance policyholder accesses the center server 12 from the PC terminal 44, enters an ID and password, and logs in (S10). The screen is transmitted from the web processing unit 16 (S12) and displayed on the web browser. Although not shown in the figure, in the insurance company manager's menu, as with the insurance company administrator screen shown in FIG. Accident investigation ... selection item is provided.
When the person in charge clicks on “Fire Accident Investigation” (S14), a fire insurance service request input form is transmitted from the Web processing unit 16 (S16) and displayed on the Web browser as shown in FIG.

Here, when making a survey request to a specific supplier, the person in charge clicks the ▼ button in the “Request destination designation” field and selects the desired supplier from the pull-down list. Leave the default “Not specified” to call the contractor for an order.
Next, the person in charge checks “Photo / Quotation Request” in the “Request Contents” column and specifies the request contents.
Next, the person in charge enters detailed information such as the accident number, securities number, contractor name,... Comment in each input field of the “detailed information” column, and then clicks the send button to send the input information to the center server 12. Send.
Upon receipt of this, the request information registration unit 20 of the center server 12 (S18) stores the transmitted request information in the request information DB 36 in association with the person in charge of the insurance company and the date / time information (S20).

On the other hand, a trader (such as a construction shop) periodically accesses the center server 12 and looks for orders from an insurance company.
That is, when the person in charge of the supplier accesses the center server 12 from the PC terminal 46 and inputs the ID and password to log in (S22), a screen for the person in charge of the supplier is transmitted from the web processing unit 16 (S24), Displayed on the browser. Although not shown in the figure, in the person in charge menu of this supplier, as with the administrator screen of the supplier shown in FIG. ... selection items are provided.
When the person in charge clicks on “Fire Accident Investigation” from among them (S26), the Web processing section 16 transmits a fire accident investigation request item search screen (S28) and is displayed on the Web browser (not shown).

The person in charge selects / inputs a prefecture (for example, Hiroshima Prefecture) and a municipality name (for example, Hiroshima City) on this search screen, and clicks a search button.
The request information extraction unit 26 of the center server 12 that has received this search condition (fire accident / Hiroshima Prefecture / Hiroshima City) (S30) extracts a request item matching this from the request information DB 36 (S32).
Next, the Web processing unit 16 generates a search result list screen based on this extraction result and transmits it to the PC terminal 46 of the person in charge (S34).
As a result, as shown in FIG. 7A, a list of requested cases that satisfy the search conditions is displayed on the Web browser.
When the person in charge clicks a detailed button of a specific case in this (S36), as shown in FIG. 7B, a detailed information display screen of the case is transmitted from the Web processing unit 16 (S38) and is sent to the Web browser. Is displayed.

The person in charge confirming this detailed information and confirming the order will check the check box in the “underwriting” column and click the send button.
Receiving this, the request information registration unit 20 of the center server 12 (S40) records underwriting information indicating that an order has been received by the person in charge of the contractor in the corresponding record in the request information DB 36 (S42).
In addition, a notification e-mail in which information such as the order supplier and the name of the person in charge and the date and time of the order is written is automatically generated by the mail processing unit 14 and transmitted to the person in charge of the insurance company (S44).

The person in charge of the supplier who has ordered the requested project first rushes to the fire site, photographs the damage situation with a digital camera, creates a repair cost estimate, and stores it in the hard disk of the PC terminal 46.
Next, the person in charge of the trader clicks “underwriting survey list” provided in the “estimate / up image” field on the screen for the trader person in charge.
In the center server 12 receiving this (S46), the request information extraction unit 26 extracts the request information associated with the person in charge from the request information DB 36 (S48).
Next, a list screen of underwriting items is generated by the Web processing unit 16 and transmitted to the PC terminal 46 of the person in charge (S50).
When the person in charge selects a specific item in the list (S52), a photo / quotation transmission form is transmitted from the Web processing unit 16 (S54) and displayed on the Web browser of the PC terminal 46 as shown in FIG. Is done.

On the other hand, the person in charge first selects the corresponding insurance company in the requester designation column and inputs the accident number in the detailed information column.
Next, the person in charge clicks the reference button in the transmission data selection field, selects the document file of the estimate and the image file of the field photo stored in the hard disk of the PC terminal 46, and then clicks the transmission button.
As a result, a quotation and a site photo file are transmitted from the PC terminal 46 to the center server 12.
Upon receiving this, the report information registration unit 22 of the center server 12 (S56) associates each file with the person in charge and stores it in the report information DB 38 (S58).

At the same time, an e-mail for notification in which information such as the contractor and person in charge name, file reception date and time is described is automatically generated by the mail processing unit 14 and transmitted to the person in charge of the insurance company (S60).
The person in charge of the insurance company who has received this notification e-mail clicks “Fire Accident Investigation” on the screen for the person in charge of the insurance company, and requests the center server 12 to display a fire accident investigation requested item.
Receiving this, the request information extraction unit 26 of the center server 12 (S62) extracts the requested case associated with the person in charge of the insurance company from the request information DB 36 (S64).
Next, a list screen of requested items is generated by the Web processing unit 16 and transmitted to the PC terminal 44 of the person in charge (S66).
When the person in charge selects a specific case in the list (S68), the report information extraction unit 28 extracts the image file and the document file associated with the case from the report information DB 38, and the Web processing unit 16 uses the PC terminal. (S70). At this time, if image files and document files from a plurality of suppliers are associated with the case, all the files are transmitted.

The person in charge of the insurance company opens these downloaded files on the PC terminal 44 and confirms the contents.
If quotes and site photos have been uploaded from multiple vendors for a photo / quotation request, the insurance company representative can preferentially select the vendor that presented the most advantageous conditions. It is possible to obtain a so-called total estimate on the net.

  If the details of the estimate of a specific supplier are satisfied, the person in charge of the insurance company recalls the fire insurance business request input form in Fig. 6 and selects the supplier who uploaded the estimate and field photo in the request destination specification field. After that, check “Repair Request” in the request contents and click the send button.

Receiving this, the request information registration unit 20 of the center server 12 stores this repair request information in the request information DB 36 in association with the person in charge of the insurance company.
At the same time, an e-mail for notification in which information such as the name of the insurance company and the person in charge and the date and time when the request information is received is automatically generated by the mail processing unit 14 and transmitted to the person in charge of the supplier.
Upon receipt of this e-mail, an official repair contract is established between the insurance company and the contractor, and the necessary work is performed by the contractor.
When the construction is successfully completed, a formal report and invoice are prepared by the person in charge of the contractor.
Next, the person in charge calls a report transmission form similar to the photograph / estimate transmission form of FIG. 8 on the PC terminal 46 and transmits the document file of the report and the invoice to the center server 12.
Upon receiving this, the report information registration unit 22 of the center server 12 associates each file with the person in charge and stores it in the report information DB 38.

At the same time, a notification e-mail in which information such as the contractor and the name of the person in charge, the file reception date and time is described is automatically generated by the mail processing unit 14 and transmitted to the person in charge of the insurance company.
The person in charge of the insurance company who has received this notification e-mail clicks “Fire Accident Investigation” on the screen for the person in charge of the insurance company, and requests the center server 12 to display a fire accident investigation requested item.
Upon receiving this, the request information extraction unit 26 of the center server 12 extracts the requested item associated with the person in charge of the insurance company from the request information DB 36.
Next, a list screen of requested matters is generated by the Web processing unit 16 and transmitted to the PC terminal 44 of the person in charge.
When the person in charge selects a specific case in the list, the report information extraction unit 28 extracts the report document file associated with the case from the report information DB 38 and transmits it to the PC terminal 44 by the Web processing unit 16. Is done.
The person in charge of the insurance company opens the downloaded file on the PC terminal 44, confirms the contents, and passes the invoice to the accounting department.

As mentioned above, since business orders between insurance companies and traders are completed online via the center server 12, the processing efficiency is improved compared to the case of contacting by telephone, fax, or mail as in the past. be able to.
As a result, insurance money can be paid to the contractor promptly, and the service can be improved.

Of course, the person in charge of the insurance company can designate a specific trader, for example, a affiliated trader or a face familiar trader, from the stage of making a photo / quotation request.
In this case, when the request information is registered in the request information DB 36, an e-mail is transmitted to the corresponding trader.
Then, when the person in charge of the contractor accesses the center server 12 from the PC terminal 46 and requests display of the requested matter specifying itself, information on the matter is extracted from the request information DB 36 by the request information extracting unit 26, and the PC It is transmitted to the terminal 46.
As a matter of course, the request item limited to the request destination is excluded from the search target when a request for searching for the request item by another supplier is requested.

The contents of the request listed in FIG. 6 are merely examples, and various services related to insurance business can be added.
For example, in the case of car insurance, “arrangement of rental car” can be added as a request.
In addition, by adding an agent for obtaining a medical fee description issued from a hospital as a request, it becomes possible for the agent to upload the medical fee specification, and the convenience of the system 10 can be improved.
Incidentally, the “commercial negotiation request” described in FIG. 6 means a business that performs a charge optimization negotiation or the like when the amount of damage is presented from the contractor side.

The system administrator, which functions as a portal site or joint gateway for insurance operations, has many vendors and insurance companies participating, and various types of estimate data are accumulated in the report information DB 38 on a daily basis. By counting this, it is possible to calculate the market price (average value, etc.) for the same type of projects.
In addition, when the estimated amount of a specific trader is extremely high compared to this market price, the system administrator can give specific numerical values and provide guidance and recommendations for charge optimization.

Participating in this system 10 also gives contractors who have never been connected to insurance companies the opportunity to receive orders, and insurance companies can transact with more advantageous companies beyond the traditional framework. Can be done. As a result, the principle of competition also works for small insurance payment cases, and it can be expected that the price will be optimized.
In the first place, since this system 10 is based on the premise that the estimated amount of each supplier is glazed to the system administrator as described above, it is necessary to make an effort to provide each supplier with a reasonable estimated amount from the beginning. It is possible to expect, and it is possible to wipe out the “non-life estimate” that has been widely used in the past.

The system administrator can extract various information stored in the database group 32 through the aggregation processing unit 30 and check the contents and progress.
For example, if you call the tabulation form input form shown in FIG. 9 on the PC terminal 48, select a prefecture, municipality, insurance company or contractor, specify the status of ununderwritten, underwritten, estimated, etc., then click the extract button The aggregation processing unit 30 extracts necessary information from the user DB 34, the request information DB 36, and the report information DB 38, and an extraction result screen is transmitted via the Web processing unit 16.

The manager of the insurance company can also extract information related to the company from the various information stored in the database group 32 through the aggregation processing unit 30, and check the contents and progress.
For example, when the accident investigation aggregation screen shown in FIG. 10 is called to the PC terminal 44 and the aggregation button is clicked after designating the year, month, and type, the aggregation processor 30 needs the user DB 34, the request information DB 36, and the report information DB 38. Information is extracted and an extraction result screen is transmitted via the Web processing unit 16.
As a result, the accident investigation request item list is displayed below the tabulation screen. Here, when the administrator of the insurance company clicks the details button of each item, a details screen is displayed on the Web browser of the PC terminal 44 (not shown).
Similarly, the manager of the trader can also extract information related to the company from the various information stored in the database group 32 through the aggregation processing unit 30, and check the contents and progress.

  In addition, every time each trader browses the request information, the log information 40 is recorded in the log file 40 by the request information extraction unit 26 in which the browse date and time information and the browse target information are associated with the trader's ID. In the unlikely event that the contractor's personal information included in the request information leaks, the leak source can be easily identified later.

It is a block diagram which shows the function structure of the insurance related business support system which concerns on this invention. It is a layout figure which shows the structural example of the screen for system administrators. It is a layout figure which shows the structural example of the screen for insurance company managers. It is a layout figure which shows the structural example of the screen for trader managers. It is a flowchart which shows the ordering procedure of the operation | work in this system. It is a layout figure which shows the structural example of a fire insurance business request input form. It is a layout figure which shows the structural example of the list screen and detailed screen of a request matter. It is a layout figure which shows the structural example of a photograph and estimate transmission form. It is a layout figure which shows the structural example of a total condition input form. It is a layout figure which shows the structural example of the screen for accident investigation aggregation.

Explanation of symbols

10 Insurance related business support system
12 Center server
14 Mail processing part
16 Web processing part
18 User information registration department
20 Request Information Registration Department
22 Report Information Registration Department
24 Authentication processing section
26 Request information extractor
28 Report Information Extraction Department
30 Total processing section
32 databases
40 log files
42 network
44 PCs of insurance companies
46 PC terminal of vendor
48 PC terminal of system administrator

Claims (7)

Means for sending a business request input form to the terminal when a request for registration of the business request is sent from the terminal operated by an insurance company employee via the network;
Means for storing the request information storage means in association with the insurance company or employee when the request information for quotation including personal information and accident information of the policyholder is transmitted from the terminal;
A means for sending a search condition input form to a terminal when a request for a request item is sent via a network from a terminal operated by an insurance-related company employee;
Means for extracting request information corresponding to the search condition from the request information storage means when the search condition is transmitted from the terminal;
Means for generating a screen for displaying the extraction result and transmitting it to the terminal;
Means for adding information indicating that an order has been received by the insurance-related contractor or employee to the request for quotation when the information indicating that an order is received for a specific request for quotation from the terminal;
Means for transmitting a screen for uploading an electronic file to the terminal when an electronic file upload request is transmitted from a terminal operated by an employee of the insurance-related company;
Means for storing in the report information storage means in association with the insurance-related contractor or employee when an electronic file of the estimate is transmitted from the terminal;
Means for generating an e-mail stating that the estimate electronic file has been uploaded for the request for quotation and sending it to the e-mail address of the insurance company or employee related to the request for quotation;
Means for extracting the electronic file from the report information storage means and transmitting it to the terminal when a request for downloading the electronic file of the estimate is transmitted from a terminal operated by an employee of the insurance company;
An insurance-related business support system characterized by comprising Means for sending a business request input form to the terminal when a request for registration of the business request is sent from the terminal operated by an insurance company employee via the network;
Means for storing the request information storage means in association with the insurance company or the employee when the request information for quotation specifying the insurance-related contractor is transmitted including the personal information and accident information of the policyholder from the terminal; ,
Means for generating an e-mail stating that the request for quotation information has been registered and sending it to the e-mail address of the designated insurance-related company;
Means for transmitting a search condition input form to a terminal when a request for searching for a request item is transmitted from a terminal operated by an employee of the insurance-related company via the network;
Means for extracting request information corresponding to the search condition from the request information storage means when the search condition is transmitted from the terminal;
Means for generating a screen for displaying the extraction result and transmitting it to the terminal;
Means for adding information indicating that an order has been received by the insurance-related contractor or employee to the request for quotation when the information indicating that an order is received for a specific request for quotation from the terminal;
Means for transmitting a screen for uploading an electronic file to the terminal when an electronic file upload request is transmitted from a terminal operated by an employee of the insurance-related company;
Means for storing in the report information storage means in association with the insurance-related contractor or employee when an electronic file of the estimate is transmitted from the terminal;
Means for generating an e-mail stating that the estimate electronic file has been uploaded for the request for quotation and sending it to the e-mail address of the insurance company or employee related to the request for quotation;
Means for extracting the electronic file from the report information storage means and transmitting it to the terminal when a request for downloading the electronic file of the estimate is transmitted from a terminal operated by an employee of the insurance company;
An insurance-related business support system characterized by comprising Means for sending a business request input form to the terminal when a request for registration of the business request is sent from the terminal operated by an insurance company employee via the network;
Means for storing, in the request information storage means, in association with the insurance company or employee, when business request information for specifying an insurance-related contractor is transmitted from the terminal including personal information and accident information of the policyholder; ,
Means for generating an e-mail stating that the business request information has been registered and sending it to the e-mail address of the designated insurance affiliate or the employee;
Means for transmitting a screen for uploading an electronic file to the terminal when an electronic file upload request is transmitted from the terminal operated by the insurance-related company employee via the network;
Means for storing in the report information storage means in association with the insurance-related contractor or employee when an electronic file of the report is transmitted from the terminal;
A means for generating an e-mail stating that an electronic report file has been uploaded for the business request case and sending it to the e-mail address of the insurance company or employee related to the business request case;
Means for extracting the electronic file from the report information storage means and transmitting it to the terminal when a download request for the electronic file of the report is transmitted from a terminal operated by an employee of the insurance company;
The insurance-related business support system according to claim 1 or 2, further comprising: A means for sending an aggregation condition input form to a terminal when a request for aggregation of a request item is transmitted from a terminal operated by an insurance company employee via the network;
Means for extracting request information registered by the insurance company that matches the aggregation condition from the request information storage means when the aggregation condition is transmitted from the terminal;
Means for generating a screen for displaying the extraction result and transmitting it to the terminal;
The insurance-related business support system according to any one of claims 1 to 3, further comprising: A means for sending an aggregation condition input form to the terminal when a request for aggregation of an order received is sent via a network from a terminal operated by an insurance-related company employee;
Means for extracting, from the request information storage means, the request information received by the insurance-related contractor that matches the total condition when the total condition is transmitted from the terminal;
Means for generating a screen for displaying the extraction result and transmitting it to the terminal;
The insurance-related business support system according to any one of claims 1 to 4, further comprising: Means for sending a totaling condition input form to the terminal when a totaling request regarding the requested matter is transmitted from the terminal operated by the system administrator via the network;
Means for extracting request information that matches the aggregation condition from the request information storage means when the aggregation condition is transmitted from the terminal;
Means for generating a screen for displaying the extraction result and transmitting it to the terminal;
The insurance-related business support system according to any one of claims 1 to 5, further comprising: Every time request information is sent to a terminal operated by an insurance-related company employee, there is provided a means for describing information for specifying the requested case, information for specifying an employee of the insurance company, and transmission date / time information in a log file. The insurance-related business support system according to any one of claims 1 to 6.

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