JP2006323566A - System and method for providing commodity and service information - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a system for providing information on commodities and service that can provide information that a user wishes easily and allows both a store and the user to perform a commercial transaction with a sense of security, and to provide a method for providing information on commodities and service. <P>SOLUTION: The commodity and service information providing system for providing the user with information related to commodities and service via an information communication network 7 comprises a homepage management means 8 for managing a homepage for providing information on the commodities and service, user-side homepage processing means 23, 26 for outputting information related to the commodities and service on the homepage managed by the homepage management means 8 to display means 24, 27 at user-side terminals 5, 6, and a store-side homepage processing means 19 for outputting information on the commodities and service on the homepage managed by the homepage management means 8 to display means 17, 18 provided at the store. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to a product and service information providing system configured to be able to provide information about products and services, such as information about real estate properties, to a user via an information communication network, and a method thereof.

In recent years, with the development of information communication networks represented by the Internet, it has become widely used to provide users with information on products and services using information communication networks. (For example, refer to Patent Document 1).
JP 2002-366794 A

  However, in the conventional product and service information providing system and method described above, the amount of information on the products and services provided is large, and the information provided often does not match the user's request. There was a problem that it took a lot of time to arrive at the information. In addition, because the homepage is not updated frequently, the information on the products and services provided on the homepage is not up-to-date, or conversely, the information on the actual store products and services is on the homepage. There is also a problem that it is older than the information of, and does not match the actual store products and services. Furthermore, in commercial transactions conducted via an information and communication network, it is difficult to establish a trust relationship between the store side that provides information on products and services and the user side that receives such information. As described above, in a commercial transaction in which the transaction amount is high, there is a problem that it is difficult to spread the conventional system as described above.

  The present invention has been made to solve the above-described problems, and can provide the latest information requested by the user easily on the web and at the storefront so that both the store and the user can conduct business transactions with peace of mind. It is intended to provide a product and service information providing system and method capable of performing

  The present invention is a product and service information providing system configured to be able to provide information on products and services to a user via an information communication network, and manages a home page that provides information on the products and services Management means, user-side homepage processing means capable of outputting information on products and services on the homepage managed by the homepage management means to display means of the user-side terminal, and products on the homepage managed by the homepage management means And a store-side homepage processing means capable of outputting information relating to services to display means installed in the store.

  The store-side homepage processing means can simultaneously output information on products and services on the homepage managed by the homepage management means to the user display means and the person-in-charge display means installed in the store. Is preferred.

  The store-side homepage processing means may be configured to output additional information that is not output to the user display means to the person-in-charge display means.

  Further, it further comprises store-side homepage processing means capable of outputting information on products and services on the homepage managed by the homepage management means to display means installed at the storefront, and the storefront-side homepage processing means And information on services may be configured to be automatically updated every predetermined time.

  Further, a person-in-charge data storage file for storing personal information registered by the person in charge of the store, and the person in charge are authenticated based on the personal information stored in the person-in-charge data storage file. Product and service information for storing information relating to the product or service input by an authentication unit that grants access authority to the homepage management unit, and a person in charge who is granted access authority to the homepage management unit by the authentication unit And a storage file.

  Furthermore, a user data storage file that stores personal information registered by the user, and a user is authenticated based on the personal information stored in the user data storage file, and the authenticated user is sent to the homepage management means. Authentication means for granting the access authority of the product, and a product and service information storage file for storing information related to the product and service input by the user who has been given access authority to the homepage management means by the authentication means. Also good.

  Furthermore, it is further provided with a flyer generating means for automatically generating a flyer displaying the name of the advertisement client based on the information on the product and service, and the flyer may include a moving image.

  Further, it may further comprise a configuration in which the user and the person in charge of the store can remotely conduct a business negotiation in a face-to-face manner while displaying information on the products and services on the homepage managed by the homepage management means on the display means. Good.

  Further, a means for creating a flyer catalog that meets the needs of the user may be further provided.

  The present invention is also a product and service information providing method for providing information related to a product or service to a user via an information communication network, wherein a homepage management means manages a home page that provides the information related to the product or service. A step of outputting information related to products and services on the homepage managed by the homepage management means to the display means of the user on the user side, a product on the homepage managed by the homepage management means, The store-side home page processing means outputs a service-related information to a display means installed in the store.

  And the step of outputting the store-side homepage processing means to the display means installed in the store comprises the display means for the user installed in the store and the person in charge in charge of information on products and services on the homepage managed by the homepage management means A step of simultaneously outputting to the display means for the person may be included.

  The store-side homepage processing means may further include a step of outputting additional information that is not output to the user display means to the person-in-charge display means.

  Further, the information processing apparatus may further include a step of automatically updating information on products and services on the homepage managed by the homepage management means on a display means installed at the storefront on the storefront side homepage processing means at predetermined time intervals.

  Further, the personal information registered by the person in charge of the store is stored in the person-in-charge data storage file, and the authentication means authenticates the person in charge based on the personal information stored in the person-in-charge data storage file, and the authentication A step of granting access authority to the homepage management means to the assigned person in charge, and information on the product or service entered by the person in charge who has been given access authority to the homepage management means by the authentication means And a step of storing in a service information storage file.

  Furthermore, the personal information registered by the user is stored in a user data storage file, and the authentication means authenticates the user based on the personal information stored in the user data storage file, and the authenticated user is authenticated. And granting access authority to the homepage management means, and storing information related to the product and service input by the user who is given access authority to the homepage management means by the authentication means in the product and service information storage file And a step of performing.

  Further, the method may further comprise a step of automatically generating a leaflet including a moving image displaying the name of the advertisement requester based on information related to information on the product or service.

  In addition, the method may further comprise a step in which the user and the person in charge of the store conduct a business negotiation in a face-to-face format while remotely displaying information on products and services on the homepage managed by the homepage management means on the display means. .

  Moreover, you may further provide the process of creating the flyer catalog which suits a user's needs.

  According to the present invention, the user can check the information about the product or service in advance on the user side terminal, and then can proceed with the negotiation in detail with the person in charge at the store. Since the flyer catalog can be confirmed even at home, at the office or when the store is visited again, the information required by the user can be efficiently acquired, and both the store and the user can conduct business transactions with peace of mind.

  For stores, it is possible to easily change the contents of products and services for commercial transactions by simply changing the content posted on the homepage. Various excellent effects can be obtained, for example, service information can be provided without a time lag at the same time.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. In the following description, the case where the Internet is used as an information communication network and information relating to a real estate property is provided as information relating to a product or service will be described as an example.

  First, the configuration of a product and service information distribution system according to an embodiment of the present invention will be described with reference to FIG. Here, FIG. 1 is a schematic diagram showing the overall configuration of the product and service information providing system according to the embodiment of the present invention.

  The product and service information providing system according to the present embodiment includes a web server 1 and a database server 2 installed in a management center, a store server 3 and a storefront server 4 installed in each store A, B, and C (see FIG. 1, only the store A is illustrated), and the landlord user side terminal 5 and the tenant user side terminal 6 are connected to each other via the Internet 7.

  Then, the web server 1 has a homepage management means (hereinafter referred to as “HP management means”) 8 for managing a homepage that provides information on real estate properties, a person in charge of each store, a landlord user, or a tenant user. Authentication means 9 for performing an authentication process for the above, a flyer generation means 10 for automatically generating a flyer displaying information relating to a real estate property, and a form generation means 11 for automatically generating various forms such as contracts and checkouts And. The database server 2 also includes a person-in-charge data storage file 12 for storing personal information registered by the person in charge at each store, a landlord user data storage file 13 for storing personal information registered by the landlord user, and registration by a tenant user. 10 includes a tenant user data storage file 14 for storing personal information and a real estate property information storage file 15 for storing information relating to real estate properties.

The store server 3 includes an input means 16 such as a keyboard and a mouse, a CRT (Cathode-Ray Tube), an LCD (Liquid
Crystal Display) and two display means 17 and 18 such as a projector are connected. One display means 17 is installed so that its display screen faces the person in charge of the store, and the other display means 18 It is installed so that the display screen faces the tenant user who visited the store. The store server 3 is provided with homepage processing means (hereinafter referred to as “HP processing means”) 19 composed of a CPU (Central Processing Unit). Information can be simultaneously output on the display screens of the display means 17 and 18. Thereby, in the store, the person in charge and the tenant user can face and face business negotiations while viewing the same information displayed on each display screen.

  The storefront server 4 is connected to display means 20 such as a CRT, LCD, projector, etc., and the display means 20 is installed facing outside so that a person outside the store can see the display screen through the glass. Yes. Further, the storefront server 4 is provided with HP processing means 21 comprising a CPU, and the HP processing means 21 outputs information on the real estate property on the home page on the display screen of the display means 20. .

  The landlord user side terminal 5 includes an input means 22 such as a keyboard and a mouse, an HP processing means 23 composed of a CPU, and a display means 24 such as a CRT or LCD. Moreover, the tenant user side terminal 6 is also provided with the input means 25, the HP process means 26, and the display means 27 similarly to the landlord user side terminal 5, respectively.

  Next, the operation of the product and service information providing system according to the embodiment of the present invention will be described with reference to FIGS.

  First, referring to FIGS. 1 and 2, an operation when registering information relating to a real estate property in the database server 2 will be described. Here, FIG. 2 is a flowchart showing a processing procedure when registering information on real estate properties in the database server 2 in the product and service information providing system according to the embodiment.

  As shown in FIG. 2, when a person in charge at the store A inputs predetermined authentication data such as an ID and a password through the input means 16 of the store server 3 and tries to access the web server 1 of the management center via the Internet 7. (S101) The authentication means 9 of the web server 1 compares the input authentication data with the authentication data of the person in charge stored in advance in the person-in-charge data storage file 12 of the database server 2 and performs an authentication operation ( S102). As a result, when the authentication means 9 can authenticate the person in charge, the HP management means 8 of the web server 1 transmits a real estate property information registration screen to the store server 3 (S104), and the HP processing means 19 displays the real estate property information registration screen on the display screen of the display means 17 for the person in charge (S105).

  Next, in accordance with the instructions on the real estate property information registration screen, the person in charge uses the input means 16 to enter the real estate properties such as property name, location, nearest station, usage, area, rent, common service fee, key money, security deposit, renewal fee, etc. When an image file such as a map, a floor plan, and an external photograph is designated (S106), the information is transmitted to the web server 1 of the management center via the Internet 7, and the real estate property information of the database server 2 It is stored in the storage file 15 (S107). In addition, even when the person in charge updates the information regarding the registered real estate property once, the same procedure as described above is performed.

  Although not particularly shown in FIG. 2, the landlord can also register information on the real estate property from the landlord user side terminal 5, and in this case, the same procedure as described above is performed. That is, the authentication unit 9 verifies the authentication data input by the input unit 16 of the landlord user side terminal 5 with the authentication data of the landlord stored in advance in the landlord user data storage file 13 to authenticate the landlord. If it is possible, the real estate property information registration screen is displayed on the display screen of the display means 24 of the landlord user side terminal 5. Then, according to the instruction on the real estate property information registration screen, when the landlord inputs information on the real estate property by the input means 22 and designates the image file, the information is stored on the web of the management center via the Internet 7. It is transmitted to the server 1 and stored in the real estate property information storage file 15 of the database server 2.

  Next, with reference to FIGS. 1, 3 and 4, the operation from when the user obtains information on the real estate property to the contract will be described. Here, FIG. 3 is a flowchart showing a processing procedure until the tenant user obtains information on the real estate property and reaches a contract in the product and service information providing system according to the embodiment of the present invention. FIG. It is a figure which shows the display screen of the information regarding a real estate property.

  As shown in FIG. 3, the tenant user accesses the homepage of the real estate company that operates each store A, B, C from the tenant user side terminal 6 through a browser such as Internet Explorer, and the region, use, When the search conditions such as area and rent are entered (S201), the HP management means 8 of the web server 1 searches the property information corresponding to the search conditions from the information on the property information stored in the property information storage file 15. Are searched and extracted (S202). As shown in FIG. 4, the flyer generation means 10 of the web server 1 uses the extracted property information such as property name, location, nearest station, usage, area, rent, common service fee, key money, security deposit, renewal fee, etc. In addition to information and information related to real estate properties such as floor plans, photos, and surrounding maps of the property, a flyer is generated in which the name 28 of the real estate company that operates this system is displayed at the bottom in a strip shape (S203). In the tenant user side terminal 6, the HP processing unit 26 outputs the home page on the display screen of the display unit 27 of the tenant user side terminal 6, and the property information desired by the tenant user is displayed in the form of the flyer (S204). . In step 203, instead of the real estate company name 28, advertising and advertising expenses may be collected at the bottom of the leaflet, and the name of the owner of the advertisement such as the name of the landlord may be displayed.

  When the tenant user finds property information of interest from the information related to the real estate property displayed on the display means 27, the tenant user directly contacts the real estate company by means of communication means such as e-mail (S205). Visit the nearest store A and start a business meeting in person with the person in charge at store A (S206).

  In store A, the person in charge accesses the real estate company's home page from the store server 3 through a browser such as Internet Explorer and inputs the search condition desired by the tenant user or directly inputs a specific property name. (S207). Then, according to the same procedure as described above, the HP management means 8 of the web server 1 selects the property information corresponding to the search condition or the property name from the information related to the property property stored in the property information storage file 15. Is retrieved and extracted (S208). Then, the HP processing means 19 of the store server 3 simultaneously outputs the homepage incorporating such information on the display screens of the person-in-charge display means 17 and the user display means 18 of the store server 3 so that the property information desired by the tenant user Is displayed in the form of the leaflet (S209). At this time, as shown in the upper right part of FIG. 4, the HP processing means 19 of the store server 3 displays additional information 28 such as the landlord's contact telephone number and the lower limit of the rent on the display screen of the person-in-charge display means 17. It can also be output.

  After that, the person in charge at the store A and the tenant user conduct business negotiations on detailed conditions while looking at the display screens of the person-in-charge display means 17 and the user display means 18, respectively. Exchanged (S210). In this case, when contract necessary information such as a contractor's name, address, and property name is input from the input means 16 of the store server 3, the form creation means 11 creates a contract that has previously created the contract necessary information. Insert it into the template and automatically create a contract.

  Although not particularly shown in FIG. 3, the HP processing means 21 of the storefront server 4 displays information on the real estate property on the homepage managed by the HP management means 8 on the display screen of the display means 20 installed at the storefront. , A slide show method, or a method of sequentially jumping to a predetermined website every predetermined time, and displaying while automatically updating every predetermined time. Then, when a tenant user who is interested in the real estate property information displayed on the display means 20 installed in the store outside the store A is guided into the store A, the same procedure as described above is performed. Business negotiations are started between the tenant user and the person in charge at the store A, and a contract is exchanged when both agree.

  As described above, according to the product and service providing system and method therefor according to the embodiment of the present invention, the tenant user uses the tenant user side terminal 5 to narrow down the real estate property information of interest, Detailed conditions regarding information, for example, non-public information such as comments and images that are not disclosed on the homepage can be heard directly at the store by meeting the person in charge, so that business negotiations can be conducted efficiently. That is, according to the product and service providing system and method described above, the convenience and convenience in electronic commerce using an information communication network and the questions in traditional commerce involving humans are immediately resolved. In this sense, it is possible to simultaneously enjoy the advantages of both commercial transactions, such as quickness in the sense of the fact that it is easy to establish a mutual trust relationship and a sense of security through business negotiations. In addition, for the property that the user has shown interest in, the non-public information that is not disclosed on the home page can be provided limited to a face-to-face format.

  Note that the number of display units 17 and 18 connected to the store server 3 is not limited to the case of the above-described embodiment. For example, one display unit is connected to a store person in charge and a tenant user. Can be arranged so that they can be seen at the same time, or three or more display means can be connected so that a plurality of persons in charge and the user can negotiate.

  In addition, a plurality of display means 20 connected to the storefront server 4 can be installed, and in that case, for each display means, by use of the property, by region, by price range, and by area, respectively. Different information can also be displayed.

  Furthermore, in the above embodiment, information on real estate properties is provided in the form of a conventional flyer. However, this is merely an example, and the drawings and maps in the flyer are converted into 3D to make a movie, or a photograph is taken as a live-action picture. Various changes can be made, such as a movie.

  In addition, a web camera can be installed at each store or user side, and remote negotiations between the store and the user side or each store can be performed via the web camera while viewing information on the same homepage. You may do it. In this case, the labor cost can be reduced, and the store can be unmanned.

  In addition, by taking a camera phone with a camera or a camera such as a webcam with a portable terminal such as a laptop computer, a person in charge of the store can carry out a videophone or the like while viewing the website displayed on the laptop computer outside the store. It is also possible to conduct remote business negotiations with users in face-to-face format. Then, the person in charge of the store creates, for example, a flyer catalog in the form of an album in accordance with the user's needs after the business talk with the user, and the URL of the flyer catalog or the URL is added to the user side terminals 5 and 6 An ID and password for access can be transmitted by e-mail from the store server 3 or a portable terminal outside the store, and the leaflet catalog can include the non-public information.

  Furthermore, when there is an inquiry about a certain property information from a tenant user via a direct visit or the Internet, the landlord user who has been granted access authority by a predetermined authentication procedure, from the landlord user side terminal 5, The inquiry status can be browsed, or the inquiry of the tenant user can be directly answered or configured. As a result, the landlord user can accurately grasp the number of tenant users accessing his / her property, the desired purchase status, the application status, etc., and can select the tenant user with the optimal conditions for him / her, It is also possible to grasp the advantages and disadvantages based on the opinions from the tenant user regarding the property, and to improve the rental conditions and indoor specifications.

  Furthermore, in the said embodiment, although the information regarding a real estate property was illustrated and demonstrated as information regarding goods and services, this invention is related with jewelry, clothes, a trip, marriage, beauty, health, finance, securities, advertisement, for example. The present invention can also be easily applied when providing information other than information relating to real estate properties, such as information. In other words, information on products and services to be provided can be changed simply by changing the information posted on the website without remodeling the store or investing in new facilities. Commerce that meets your needs can be deployed in a timely and inexpensive manner. In addition, it is possible to simultaneously handle different types of products and services in one store or between stores, and to develop new business. For example, as shown in FIG. 5, a plurality of stores in a shopping mall Display means 31, 32, and 33 are installed at the X, Y, and Z stores, respectively, and display means 34, 35, and 36 are provided corresponding to the display means 31, 32, and 33, respectively, at a common display place facing the main street. The display means 34, 35, 36 may be installed so as to be controllable by the stores X, Y, Z servers 37, 38, 39.

  Furthermore, in the above embodiment, the case where the Internet is used as the information communication network has been described. However, this is merely an example, and the present invention is an environment using another information communication network such as a dedicated communication line. Needless to say, it can also be implemented.

It is the schematic which shows the whole structure of the goods and service information provision system which concerns on embodiment of this invention. It is a flowchart which shows the process sequence at the time of registering the information regarding a real estate property in a database server in the goods and service information provision system which concerns on embodiment of this invention. It is a flowchart which shows the process sequence until a tenant user acquires the information regarding a real estate property, and reaches a contract in the goods and service information provision system which concerns on embodiment of this invention. It is a figure which shows the display screen of the information regarding a real estate property in the goods and service information provision system which concerns on embodiment of this invention. It is the schematic which shows another example of the whole structure of the goods and service information provision system which concerns on embodiment of this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Web server 2 Database server 3 Store server 4 Store front server 5 Landlord user side terminal 6 Tenant side terminal 7 Internet 8 HP management means 9 Authentication means 10 Flyer generation means 12 Person in charge data storage file 13 Landlord user data storage file 14 Tenant user data File 15 Real estate property information storage file 17 Person-in-charge display means 18 User display means 19 HP processing means 20 Display means 21 HP processing means 23 HP processing means 24 Display means 26 HP processing means 27 Display means 28 Additional information 29 Name

Claims (18)

A product and service information providing system configured to be able to provide information on products and services to users via an information communication network,
Homepage management means for managing a homepage that provides information on the product or service;
User-side homepage processing means capable of outputting information on products and services on the homepage managed by the homepage management means to the display means of the user-side terminal;
Store-side homepage processing means capable of outputting information on products and services on the homepage managed by the homepage management means to display means installed in the store;
A product and service information providing system characterized by comprising: The store-side homepage processing means is capable of simultaneously outputting information on products and services on a homepage managed by the homepage management means to a user display means and a person-in-charge display means installed in the store. The product and service information provision system according to 1. The product and service information providing system according to claim 2, wherein the store-side homepage processing means is configured to output additional information that is not output to the user display means to the person-in-charge display means. It further comprises store-side homepage processing means capable of outputting information related to products and services on the homepage managed by the homepage management means to display means installed at the storefront, and the storefront-side homepage processing means includes the products and services. The product and service information providing system according to any one of claims 1 to 3, wherein the information on the information can be automatically updated every predetermined time. The person-in-charge data storage file storing personal information registered by the person in charge of the store, and the person in charge are authenticated based on the personal information stored in the person-in-charge data storage file. Product and service information storage file for storing information related to the product and service input by an authentication unit that grants access authority to the homepage management unit, and a person in charge who is given access authority to the homepage management unit by the authentication unit The product and service information provision system according to any one of claims 1 to 4. A user data storage file for storing personal information registered by the user, a user is authenticated based on the personal information stored in the user data storage file, and an authority to access the homepage management means for the authenticated user And a product information and service information storage file for storing information related to the product and service input by a user who has been given access authority to the homepage management unit by the authentication unit. The product and service information providing system according to any one of claims 1 to 5. The flyer generating means for automatically generating a flyer displaying the name of the advertisement client based on the information on the product and service is further provided, and the flyer includes a moving image. The product and service information providing system according to claim 1. 2. The apparatus according to claim 1, further comprising a configuration in which a user and a person in charge of a store can conduct a negotiation in a face-to-face manner while displaying information on products and services on a homepage managed by the homepage management means on a display means. The product and service information providing system according to any one of claims 7 to 7. The product and service information providing system according to any one of claims 1 to 8, further comprising means for creating a flyer catalog that meets a user's needs. A product and service information providing method for providing information related to a product or service to a user via an information communication network,
A homepage management means for managing a homepage that provides information on the product or service;
A step in which the user-side homepage processing means outputs information on products and services on the homepage managed by the homepage management means to the display means of the user;
Outputting information related to products and services on the homepage managed by the homepage management means to the display means installed in the store by the store-side homepage processing means;
A method for providing product and service information, comprising: The step of outputting the store-side homepage processing means to the display means installed in the store is a display means for the user installed in the store and information for a person in charge of information on products and services on the homepage managed by the homepage management means 11. The product and service information providing method according to claim 10, further comprising a step of simultaneously outputting to the display means. The product and service information providing method according to claim 11, further comprising a step of outputting, to the person-in-charge display means, additional information that the store-side homepage processing means does not output to the user display means. 13. The method according to claim 10, further comprising a step of automatically updating information on products and services on the homepage managed by the homepage management means on a display means installed at the storefront on a storefront side homepage processing means at predetermined time intervals. The product and service information providing method according to any one of claims. Based on the personal information stored in the person-in-charge data storage file and the personal information stored in the person-in-charge data storage file, the authentication means authenticates the person in charge, and the authentication is performed. A step of granting an access authority to the homepage management means to a person in charge, and information on the product or service entered by the person in charge who has been given an access authority to the homepage management means by the authentication means. The method for providing merchandise and service information according to any one of claims 10 to 13, further comprising a step of storing in an information storage file. A step of storing the personal information registered by the user in a user data storage file; and an authenticating unit authenticates the user based on the personal information stored in the user data storage file, and the homepage for the authenticated user A step of granting access authority to the management means, and a step of storing in the product and service information storage file information related to the goods and services input by the user who has been given access authority to the homepage management means by the authentication means; The product and service information providing method according to any one of claims 10 to 14, further comprising: The claim according to any one of claims 10 to 15, further comprising a step of automatically generating a flyer including a moving image in which the name of the advertisement requester is displayed based on information related to information on the product or service. The product and service information providing method described. 11. The method according to claim 10, further comprising the step of negotiating in a face-to-face manner while the user and the person in charge of the store remotely display information on products and services on the homepage managed by the homepage management means on the display means. The product and service information providing method according to any one of claims 16. The product and service information providing method according to any one of claims 10 to 17, further comprising a step of creating a flyer catalog that meets a user's needs.

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