JP2006301794A - Contract acceptance device, contract acceptance method, and contract acceptance program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a contract acceptance device capable of performing an entry procedure to a communication service for a mobile communication service or a model change, thereby providing a mobile communication terminal extemporarily. <P>SOLUTION: When a request and personal information are inputted to an input display part 12, a communication part 11 transmits an inputted request and personal information to the server of a portable telephone service provider. Then, when receiving information showing that the request has been accepted from the server of the portable telephone service provider, a card processing part 6, a cash processing part 7 or a non-contact IC card processing part 8 performs settlement processing, and a control part 17 makes an ejecting part 4 eject a portable telephone set to be sold or a portable telephone set to be lent in response to a request from a customer. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to a contract receiving apparatus, a contract receiving method, and a contract receiving program for making a mobile communication service contract based on personal information of a customer and providing a mobile communication terminal to the customer.

  In recent years, mobile phones have become widespread, but in order to use a mobile phone, it is necessary to go to the window of a mobile phone service provider and purchase a mobile phone and apply for the mobile phone service.

  Therefore, there is a problem that the mobile phone cannot be used outside the business hours of the mobile phone service provider, even if it is desired to use the mobile phone immediately.

  There have been proposed vending machines that sell prepaid mobile phones that do not require a subscription to a mobile phone service (see, for example, Patent Document 1 and Patent Document 2).

  In addition, a system for performing a mobile phone service subscription procedure via a terminal connected to a server of a mobile phone service provider has been proposed (for example, see Patent Document 3).

JP 2001-319272 A (paragraphs 0025-0035, FIG. 1) JP 2004-183811 A (paragraphs 0011 to 0016, FIG. 1) JP 2002-175431 A (paragraphs 0025 to 0072, FIG. 1)

  However, the vending machines described in Patent Document 1 and Patent Document 2 cannot perform procedures for subscribing to a mobile phone service, changing models, changing service plans, accepting failures, and the like.

  In addition, the system described in Patent Document 3 cannot provide a mobile phone on the spot to a user who has performed a subscription procedure.

  Accordingly, an object of the present invention is to provide a contract reception apparatus, a contract reception method, and a contract reception program for performing a subscription procedure to a mobile communication service, changing a model, etc., and providing a mobile communication terminal on the spot. And

  The contract accepting apparatus according to the present invention includes a storage means for storing a product, a request input means for inputting a customer request, a personal information input means for inputting customer personal information, and a request input to the request input means and an individual. The communication means for transmitting the personal information input to the information input means to the customer management means for transmitting the examination information indicating whether or not to respond to the customer's request and receiving the examination information from the customer management means, and the communication means When the received examination information indicates that the customer's request is satisfied, the storage device includes a product discharge means for discharging the product stored in the storage means in response to the customer's request.

  The personal information input means may generate the electronic data as the personal information by reading the customer's identification card, or may generate the electronic data as the personal information by photographing the customer's face. In addition, the personal information input means may measure the temperature of the customer's face and the surrounding temperature, and the fraud to determine whether the customer is cheating based on the temperature measured by the personal information input means. Action determination means may be included.

  You may include the price settlement means which settles a price by the method which the customer selected.

  The communication unit may receive information stored in the product discharged by the product discharge unit from the customer management unit, and may include an information writing unit that stores the information received by the communication unit in the product.

  Information reading means for reading information stored in a device owned by a customer may be included.

  It may include an incoming / outgoing call test means that requests the customer management means to make a call to the telephone number of the product, connects to the product, and causes the product to make a call to a predetermined telephone number.

  The contract acceptance method according to the present invention stores the product, inputs the customer's request, inputs the customer's personal information, and the examination information indicating whether or not the input request and the personal information comply with the customer's request. Is sent to the customer management means, receives the examination information from the customer management means, and the examination information received from the customer management means indicates that it meets the customer's request, it is stored according to the customer's request The product is discharged.

  The contract acceptance program according to the present invention is inputted by a request input process for inputting a customer request to a computer having a storage means for storing products, a personal information input process for inputting customer personal information, and a request input process. Communication processing for transmitting the request and the personal information input in the personal information input processing to the customer management means for transmitting the examination information indicating whether or not to respond to the customer's request and receiving the examination information from the customer management means And when the examination information received in the communication process indicates that the customer's request is met, the product discharging process for discharging the product stored in the storage unit is executed in response to the customer's request. .

  According to the present invention, when examination information indicating that a customer's request is met is received, a product can be provided according to the customer's request.

  When configured to read the customer's identification card and generate electronic data as personal information, the electronic data based on the identification card can be transmitted to the customer management means. Then, it is possible to examine whether or not to meet the customer's request using the identification card.

  In the case where the customer's face is photographed to generate electronic data as personal information, the electronic data based on the face photograph can be transmitted to the customer management means. Then, it is possible to examine whether or not to meet the customer's request using the face photograph.

  If it is configured to measure the temperature of the customer's face and the surrounding temperature, and determine whether or not fraud is being performed based on the measured temperature, the customer may be wearing a mask, etc. It is possible to determine whether or not a cheating is being performed by disguising.

  In the case where it is configured to include a price settlement unit that settles the price by a method selected by the customer, the price can be settled according to the customer's request.

  When the communication means is configured to include information writing means for storing the received information in the product, for example, a mobile communication terminal as the product can store a telephone number or the like.

  When configured to include information reading means for reading information stored in a device owned by a customer, information stored in a mobile communication terminal as a device owned by the customer is used as a product. It can be stored in the mobile communication terminal or transmitted to the customer management means.

  If the customer management means is requested to make a call to the telephone number of the product, connected to the product, and the product is configured to make a call to the specified telephone number, the product should make incoming and outgoing calls normally Can be confirmed.

  Embodiments of the present invention will be described with reference to the drawings. FIG. 1 is a block diagram showing a configuration example of an embodiment of the present invention. FIG. 2 is an explanatory view showing an external appearance example of the vending machine 1 according to the embodiment of the present invention.

  The vending machine 1 (contract accepting apparatus) according to the embodiment of the present invention includes a first interface that includes a reading interface (information reading means) 3 that stores a customer's mobile phone and reads information stored in the mobile phone. Mobile phone storage unit 2, discharge unit (product discharge means) 4 for discharging mobile phones to be sold or rented, collection unit 5 for collecting failed mobile phones, and card processing for reading out information stored in a credit card Unit 6, cash processing unit 7 that pays cash, non-contact IC card processing unit 8 that performs payment with a non-contact IC card, a camera unit 9 that photographs a customer's face, and a scanner unit 10 that reads a customer's identification card Including.

  Further, the vending machine 1 according to the embodiment of the present invention further includes a communication unit (communication means) 11 for transmitting / receiving information to / from a server of a mobile phone service provider, etc. Section (request input means) 12, printing section 13 for printing information, inventory section 14 for storing inventory of mobile phones (products) to be sold or rented, and a writing interface for storing mobile phones and writing information to the mobile phones ( A second mobile phone storage unit 15 having an information writing unit) 16 and a control unit (injustice determination unit) 17 for controlling each unit.

  The personal information input means is realized by the camera unit 9, the scanner unit 10, and the input display unit 12. The price settlement means is realized by the control unit 17, the card processing unit 6, the cash processing unit 7, and the non-contact IC card processing unit 8. The incoming / outgoing call test means is realized by the control unit 17, the communication unit 11, and the writing interface 16.

  The read interface 3 is connected to a mobile phone owned by a customer and reads information stored in the mobile phone. The first mobile phone storage unit 2 includes a door that opens and closes under the control of the control unit 17. For example, the control unit 17 opens the door when the reading interface 3 reads information stored in the mobile phone, closes the door when the mobile phone is stored, and the reading interface 3 is stored in the mobile phone. When reading of the information is completed, the door is opened.

  The collection unit 5 includes a door that opens and closes under the control of the control unit 17, opens the door to store the failed mobile phone, and closes the door so that the mobile phone is not taken out when stored.

  The card processing unit 6 reads information stored in the credit card, and transmits the read information and information indicating the amount charged to the customer to the credit card company server or the like via the communication unit 11.

  The cash processing unit 7 is realized by a bill and a coin slot. The non-contact IC card processing unit 8 reads information stored in the non-contact IC card and performs settlement based on the amount charged to the customer.

  The camera unit 9 is realized by a CCD camera or the like that takes a photograph of a customer's face. The camera unit 9 may include an infrared thermography that measures the temperature of the customer's face in order for the control unit 17 to determine whether or not the customer is disguised. Then, for example, when the infrared thermography determines that the temperature of the customer's face is 10 degrees or more lower than the surrounding temperature, the customer is disguised by wearing a mask and performing fraud. Judge.

  The scanner unit 10 reads a customer identification and generates electronic data such as image data and text data.

  The communication unit 11 is connected to a communication network 18 and transmits / receives information to / from a server (customer management means) of a mobile phone service provider, a credit card company, and the like. Specifically, for example, when a customer desires a new contract, the customer's face photo, personal information, and the like are transmitted to the server of the mobile phone service provider, and a telephone number and the like are received. In addition, when a customer wishes to pay by credit card or contactless IC card, information is transmitted / received to / from the server of each card company.

  The input display unit 12 is realized by, for example, a touch panel or the like, and displays a menu to be selected by the customer, displays information, or inputs information.

  The inventory unit 14 packs and stores a mobile phone sold to a customer and a mobile phone lent to a customer who desires repair together with accessories such as a battery.

  The writing interface 16 is connected to a mobile phone owned by a customer and writes information in the mobile phone. The second mobile phone storage unit 15 includes a door that opens and closes under the control of the control unit 17. For example, the control unit 17 opens the door when the writing interface 16 writes information to the mobile phone, closes the door when the mobile phone is stored, and the writing interface 16 finishes writing information to the mobile phone. Then the door opens. Note that the door provided in the second mobile phone storage unit 15 cannot be opened when the writing interface 16 is writing information to the mobile phone.

  The control unit 17 is realized by a CPU that executes processing by program control, for example. The vending machine 1 performs a request input process for causing a computer to input a customer request, a personal information input process for inputting customer personal information, a request input in the request input process, and a personal information input process. Communication that causes the inputted personal information to be transmitted to the server of the mobile phone service provider that transmits the examination information indicating whether or not the customer's request is met, and receives the examination information from the server of the mobile phone service provider When the processing information and the examination information received in the communication processing indicate that the customer's request is satisfied, the product discharge processing for discharging the product stored in the inventory unit 14 according to the customer's request is executed. It has a contract acceptance program.

  The vending machine 1 is installed in, for example, a 24-hour convenience store, a rental video store, a record store, or the like.

  Next, the operation of the embodiment of the present invention will be described with reference to the drawings. 3 and 4 are flowcharts for explaining the operation of the embodiment of the present invention. First, the operation when making a new contract for the mobile phone service will be described.

  When the input display unit 12 displays a menu to be selected by the customer (step S101) and a new contract is selected (step S102), the control unit 17 sets the mobile phone sold to the customer stored in the inventory unit 14. A list of models and colors is displayed on the input display unit 12 (step S103), and a mobile phone to be sold is selected (step S104).

  The control unit 17 causes the input display unit 12 to display a screen for inputting personal information such as the customer's name, address, age, date of birth, and contact information, and causes the customer to input personal information (step S105).

  The control unit 17 causes the camera unit 9 to take a photograph of the customer's face (step S106). In addition, the control unit 17 causes the input display unit 12 to display a screen for requesting the presentation of an identification card. When the identification card is presented at a predetermined position, the scanner unit 10 reads the identification card and electronically Data is generated (step S107).

  The control unit 17 includes the communication unit 11 via the communication line network 18 and the personal information input to the server of the mobile phone service provider company, the photographed face photo, and the electronic data of the identification card. Information is transmitted (step S108).

  In the mobile phone service provider, when the server receives the information transmitted from the vending machine 1, it is examined whether or not a new contract is accepted, and the examination result as to whether or not a new contract is accepted is input to the server. The The server transmits information indicating the input examination result to the vending machine 1 via the communication network 18 (step S109). The examination may be performed manually, but may be performed by a server. When the server conducts the examination, the conditions for not permitting the contract are stored in the server in advance. Then, the server compares the received information with the condition for not permitting the contract, and determines whether to accept a new contract.

  When the communication unit 11 receives information indicating that a new contract is not accepted (step S110), the control unit 17 causes the input display unit 12 to display a screen indicating that a new contract is not accepted.

  When the communication unit 11 receives information indicating that the communication unit 11 accepts a new contract (step S110), the control unit 17 causes the input display unit 12 to display a screen for selecting a charge plan, service content, price settlement method, and the like. (Step S111).

  When a rate plan, service content, price settlement method, or the like is selected (step S112), the control unit 17 causes the input display unit 12 to display a screen for requesting payment for the selected price settlement method.

  Then, the price is settled by the selected price settlement method (step S113). Specifically, for example, when payment by cash is selected, the control unit 17 makes a payment to the cash processing unit 7 based on the amount of bills and coins inserted and the amount charged to the customer. I do.

  For example, when payment by a non-contact IC card is selected, the non-contact IC card processing unit 8 reads information stored in the non-contact IC card and makes a settlement based on the amount charged to the customer. I do. For example, when payment by credit card is selected, the card processing unit 6 reads information stored in the credit card, and transmits the read information, information indicating the amount charged to the customer, and the like to the communication unit 11. The information is transmitted to the server of the credit card company via

  When the settlement of the price is completed, the control unit 17 causes the communication unit 11 to transmit the contract content information indicating the content selected in step S112 to the server of the mobile phone service providing company via the communication line network 18 ( Step S114).

  The server of the mobile phone service provider stores the received contract content information in association with the information received in step S108 (step S115).

  The control unit 17 causes the discharge unit 4 to discharge the mobile phone selected in step S104 among the mobile phones stored in the inventory unit 14 (step S116). Then, the control unit 17 prompts the input display unit 12 to attach the accessory battery to the discharged mobile phone and to turn on the power, connect the power-on mobile phone to the writing interface 16, and A screen indicating an instruction to be stored in the mobile phone storage unit 15 is displayed.

  The mobile phone in the power-on state is connected to the writing interface 16 (step S117), stored in the second mobile phone storage unit 15, and the input display unit 12 is input that the work based on the instruction has been completed. Then, the control part 17 makes the communication part 11 request | require the transmission of the information written in a mobile telephone from the server of the provider of a mobile telephone service (step S118). Here, the information to be written in the mobile phone is, for example, the phone number of the mobile phone.

  In response to the request, the server of the mobile phone service provider transmits information to the vending machine 1 (step S119). When the control unit 17 receives the information, the control unit 17 causes the writing interface 16 to write the received information to the mobile phone and store the information (step S120).

  The control unit 17 requests the server of the mobile phone service provider via the communication unit 11 to make a call to the mobile phone number, and causes the mobile phone to receive the call. Next, an incoming / outgoing call test for making a call to a predetermined telephone number is performed (step S121).

  The control unit 17 causes the printing unit 13 to print and output a specification, warranty, and receipt indicating the processing performed (step S122). Then, the control unit 17 causes the input display unit 12 to display a screen indicating that all processing has been completed. The control unit 17 opens the door of the second mobile phone storage unit 15. Then, the customer can take out the purchased mobile phone.

  Next, the operation when changing the model of the mobile phone will be described. When the input display unit 12 displays a menu to be selected by the customer (step S101) and the model change is selected (step S102), the control unit 17 stores the mobile phone to be sold to the customer stored in the inventory unit 14. A screen showing a list of models and colors is displayed on the input display unit 12 (step S201), and a mobile phone to be sold is selected (step S202).

  In addition, the control unit 17 causes the input display unit 12 to display a screen indicating an instruction to connect the customer's mobile phone to the readout interface 3 and store it in the first mobile phone storage unit 2.

  When the customer's mobile phone is connected to the reading interface 3 and stored in the first mobile phone storage unit 2, the control unit 17 stores the serial number stored in the reading interface 3 in the customer's mobile phone. Also, information such as a telephone number is read (step S203).

  The control unit 17 causes the input display unit 12 to display a screen for inputting personal information such as the customer's name, address, age, date of birth, contact information, and PIN, and allows the customer to input personal information (step) S204).

  The control unit 17 causes the communication unit 11 to transmit the information read from the customer's mobile phone and the input personal information to the server of the mobile phone service provider via the communication line network 18 (step S205). ).

  When the server of the mobile phone service provider receives the information transmitted by the vending machine 1, it determines whether the information matches the customer's personal information stored in advance and performs personal authentication to accept the model change. Whether the model change is accepted or not is transmitted to the vending machine 1 via the communication network 18 (step S206). The examination may be performed manually, but may be performed by a server. When the server performs the examination, the server stores a condition for not permitting the model change in advance. Then, the server compares the received information with the model change disapproval condition, and determines whether to accept the model change.

  When the communication unit 11 receives information indicating that the model change is not accepted (step S207), the control unit 17 causes the input display unit 12 to display a screen indicating that the model change is not accepted.

  When the communication unit 11 receives information indicating that the model change is accepted (step S207), the control unit 17 causes the input display unit 12 to display a screen for selecting a charge plan, service content, price settlement method, and the like. (Step S208).

  When a rate plan, service content, price settlement method, or the like is selected (step S209), the control unit 17 causes the input display unit 12 to display a screen requesting payment for the selected price settlement method.

  Then, the price is settled by the selected price settlement method (step S210). Specifically, for example, when payment by cash is selected, the control unit 17 makes a payment to the cash processing unit 7 based on the amount of bills and coins inserted and the amount charged to the customer. I do.

  For example, when payment by a non-contact IC card is selected, the non-contact IC card processing unit 8 reads information stored in the non-contact IC card and makes a settlement based on the amount charged to the customer. I do. For example, when payment by credit card is selected, the card processing unit 6 reads information stored in the credit card, and transmits the read information, information indicating the amount charged to the customer, and the like to the communication unit 11. The information is transmitted to the server of the credit card company via

  When the settlement of the price is completed, the control unit 17 causes the communication unit 11 to transmit the contract content information indicating the content selected in step S209 to the server of the mobile phone service providing company via the communication line network 18 ( Step S211).

  The server of the mobile phone service provider stores the received contract content information and the information received in step S205 in association with each other (step S212).

  The control unit 17 causes the discharge unit 4 to discharge the mobile phone selected in step S202 among the mobile phones stored in the inventory unit 14 (step S213). Then, the control unit 17 prompts the input display unit 12 to attach the accessory battery to the discharged mobile phone and to turn on the power, connect the power-on mobile phone to the writing interface 16, and A screen indicating an instruction to be stored in the mobile phone storage unit 15 is displayed.

  The mobile phone in the power-on state is connected to the writing interface 16 (step S214), stored in the second mobile phone storage unit 15, and that the operation based on the instruction is input to the input display unit 12. Then, the control part 17 makes the communication part 11 request | require the transmission of the information written in a mobile telephone from the server of the provider of a mobile telephone service (step S215). Here, the information to be written in the mobile phone is, for example, the phone number of the mobile phone.

  In response to the request, the server of the mobile phone service provider transmits information to the vending machine 1 (step S216). When the control unit 17 receives the information, the control unit 17 causes the writing interface 16 to write and store the received information in the mobile phone (step S217). Note that the control unit 17 may read information such as a telephone directory from the customer's mobile phone via the read interface 3 and write the read information via the write interface 16.

  The control unit 17 requests the server of the mobile phone service provider via the communication unit 11 to make a call to the mobile phone number, and causes the mobile phone to receive the call. Then, an incoming / outgoing call test for making a call to a predetermined telephone number is performed (step S218).

  The control unit 17 causes the printing unit 13 to print and output a specification, warranty, and receipt indicating the processing performed (step S219). Then, the control unit 17 causes the input display unit 12 to display a screen indicating that all processing has been completed. The control unit 17 opens the door of the second mobile phone storage unit 15. Then, the customer can take out the purchased mobile phone. Further, the control unit 17 opens the door of the first mobile phone storage unit 2. Then, the customer can take out the mobile phone used.

  Next, an operation when changing the contents of a service such as changing the plan of a mobile phone service or applying for an optional service will be described.

  When the input display unit 12 displays a menu to be selected by the customer (step S101) and the change of service content is selected (step S102), the control unit 17 causes the input display unit 12 to display a service plan or optional service. A screen explaining the contents is displayed (step S301), and a service to be applied or changed is selected (step S302).

  In addition, the control unit 17 causes the input display unit 12 to display a screen indicating an instruction to connect the customer's mobile phone to the readout interface 3 and store it in the first mobile phone storage unit 2.

  When the customer's mobile phone is connected to the reading interface 3 and stored in the first mobile phone storage unit 2, the control unit 17 stores the serial number stored in the reading interface 3 in the customer's mobile phone. In addition, information such as a telephone number is read (step S303).

  The control unit 17 causes the input display unit 12 to display a screen for inputting personal information such as the customer's name, address, age, date of birth, contact information, and PIN, and allows the customer to input personal information (step) S304).

  The control unit 17 reads out from the customer's mobile phone, information indicating the application selected in step S302 and the service to be changed, to the server of the mobile phone service provider via the communication line network 18, and the service to be changed. Information and the input personal information are transmitted (step S305).

  When the application or change of the selected service requires a high personal authentication level (step S306), the control unit 17 causes the camera unit 9 to take a photograph of the customer's face (step S307). In addition, the control unit 17 causes the input display unit 12 to display a screen for requesting the presentation of an identification card. When the identification card is presented at a predetermined position, the scanner unit 10 reads the identification card and electronically Data is generated (step S308).

  The storage means (not shown) of the vending machine 1 stores in advance whether or not each service application or change requires a high personal authentication level.

  The control unit 17 causes the communication unit 11 to transmit information including the photographed face photograph and the electronic data of the identification card to the server of the mobile phone service provider via the communication line network 18 (step S309). ).

  In the mobile phone service provider, when the server receives the information transmitted by the vending machine 1, it is examined whether or not the service application or change is accepted, and whether or not the service application or change is accepted. Is input to the server. The server transmits information indicating the input examination result to the vending machine 1 via the communication network 18 (step S310). The examination may be performed manually, but may be performed by a server. When the server carries out the examination, the service condition change disapproval condition is stored in advance in the server. Then, the server compares the received information with the service content change disapproval condition, and determines whether to accept a service application or change.

  When the communication unit 11 receives information indicating that the service application or change is not accepted (step S311), the control unit 17 displays a screen indicating that the service application or change is not accepted on the input display unit 12. Display.

  When the communication unit 11 receives information indicating that the communication unit 11 accepts an application or change of service (step S311), the control unit 17 displays the input display unit 12 when a fee is required for the application or change of service (step S312). Then, a screen for selecting the payment method is displayed.

  When the price settlement method is selected (step S313), the control unit 17 causes the input display unit 12 to display a screen requesting payment of the price by the selected price settlement method.

  Then, the price is settled by the selected price settlement method (step S314). Specifically, for example, when payment by cash is selected, the control unit 17 makes a payment to the cash processing unit 7 based on the amount of bills and coins inserted and the amount charged to the customer. I do.

  For example, when payment by a non-contact IC card is selected, the non-contact IC card processing unit 8 reads information stored in the non-contact IC card and makes a settlement based on the amount charged to the customer. I do. For example, when payment by credit card is selected, the card processing unit 6 reads information stored in the credit card, and transmits the read information, information indicating the amount charged to the customer, and the like to the communication unit 11. The information is transmitted to the server of the credit card company via

  The control unit 17 causes the communication unit 11 to transmit the contract content information indicating the content of the selected service to the server of the mobile phone service provider via the communication line network 18 (step S315).

  The server of the mobile phone service provider stores the received contract content information and the personal information received in step S305 in association with each other (step S316).

  The control unit 17 causes the printing unit 13 to print and output a specification indicating the processing performed and a receipt (step S317). Then, the control unit 17 causes the input display unit 12 to display a screen indicating that all processing has been completed. The control unit 17 opens the door of the first mobile phone storage unit 2. Then, the customer can take out the mobile phone in use.

  Next, an operation when accepting repair of a mobile phone will be described. When the input display unit 12 displays a menu to be selected by the customer (step S101) and repair of the mobile phone is selected (step S102), the control unit 17 stores the stock display unit 14 in the input display unit 12. A screen showing a list of models and colors of mobile phones lent to existing customers is displayed on the input display unit 12 (step S401), and a mobile phone to be lent is selected (step S402).

  The control unit 17 causes the input display unit 12 to display a screen indicating an instruction to connect the customer's mobile phone to the read interface 3 and store it in the first mobile phone storage unit 2. When the customer's mobile phone is connected to the read interface 3 (step S403) and stored in the first mobile phone storage unit 2, the control unit 17 is electrically connected to the mobile phone connected to the read interface 3. A fault diagnosis program for determining whether or not there is a malfunction is executed.

  When the control unit 17 determines that there is no electrical abnormality in the mobile phone based on the execution result of the failure diagnosis program (step S404), the control unit 17 informs the customer whether the input display unit 12 is a mechanical failure or not. Display the screen for input.

  If the control unit 17 determines that the power of the mobile phone is not turned on as a result of executing the failure diagnosis program, the control unit 17 causes the input display unit 12 to display a screen indicating that failure diagnosis cannot be performed. Then, the control unit 17 causes the input display unit 12 to display a screen showing a list of windows for accepting repairs of the mobile phone, and allows the customer to select a window for bringing the mobile phone. The control unit 17 causes the input display unit 12 to display a map of the selected window, business hours, and the like. The control unit 17 may cause the printing unit 13 to print and output a map of the selected window, business hours, and the like.

  When it is input that no mechanical failure is input to the input display unit 12 (step S405), the control unit 17 causes the input display unit 12 to display a screen indicating that there is no failure, which is displayed in step S101. A screen showing a menu to be selected by the customer is displayed.

  When the control unit 17 determines that there is an electrical abnormality in the mobile phone based on the execution result of the failure diagnosis program (step S404), the customer name, address, age, and date of birth are displayed on the input display unit 12. Then, a screen for inputting personal information such as a contact address and a personal identification number is displayed to allow the customer to input personal information (step S406).

  The control unit 17 causes the communication unit 11 to transmit the input personal information to the server of the mobile phone service provider via the communication line network 18 (step S407).

  When the server of the mobile phone service provider receives the information transmitted from the vending machine 1, it determines whether the personal information of the customer stored in advance matches with the customer's personal information, and performs personal authentication to accept the repair. A determination is made as to whether or not repair is accepted, and information indicating whether or not repair is accepted is transmitted to the vending machine 1 via the communication network 18 (step S408). The examination may be performed manually, but may be performed by a server. When the server conducts examination, conditions for not accepting repairs are stored in the server in advance. Then, the server compares the received information with the condition for disapproving repair acceptance, and determines whether or not to accept repair.

  When the communication unit 11 receives information indicating that repair is not accepted (step S409), the control unit 17 causes the input display unit 12 to display a screen indicating that repair is not accepted.

  When the communication unit 11 receives information indicating that repair is accepted (step S409), the control unit 17 causes the input display unit 12 to display a screen for inputting detailed failure details (step S410). Then, the control unit 17 causes the communication unit 11 to transmit the input detailed failure content to the server of the mobile phone service provider. The server of the mobile phone service provider stores the detailed failure information received.

  Further, the control unit 17 causes the discharge unit 4 to discharge the mobile phone selected in step S402 among the mobile phones stored in the inventory unit 14 (step S411). In addition, the control unit 17 opens the door of the second mobile phone storage unit 15. Then, the control unit 17 prompts the input display unit 12 to attach the accessory battery to the discharged mobile phone and to turn on the power, connect the power-on mobile phone to the writing interface 16, and A screen indicating an instruction to be stored in the mobile phone storage unit 15 is displayed.

  The mobile phone in the power-on state is connected to the writing interface 16 (step S412), stored in the second mobile phone storage unit 15, and the input display unit 12 is input that the work based on the instruction has been completed. Then, the control part 17 makes the communication part 11 request | require the transmission of the information written in a mobile telephone from the server of the provider of a mobile telephone service (step S413). Here, the information to be written in the mobile phone is, for example, the phone number of the mobile phone.

  The server of the mobile phone service provider transmits information to the vending machine 1 in response to the request (step S414). When the control unit 17 receives the information, the control unit 17 causes the writing interface 16 to write and store the received information in the mobile phone (step S415). The control unit 17 stores the telephone number read from the customer's mobile phone connected to the reading interface 3 and information such as a telephone directory in the lent mobile phone connected to the writing interface 16. May be.

  The control unit 17 requests the server of the mobile phone service provider via the communication unit 11 to make a call to the phone number of the mobile phone, causes the mobile phone to receive the call, and passes the mobile phone via the writing interface 16. An incoming / outgoing call test for causing the telephone to make a call to a predetermined telephone number is performed (step S416).

  The control unit 17 opens the door of the first mobile phone storage unit 2, opens the door of the collection unit 5, and causes the input display unit 12 to display an instruction to insert a failed mobile phone in the collection unit 5. When the mobile phone is inserted into the collecting unit 5, the control unit 17 closes the door of the collecting unit 5 and collects the mobile phone (step S417). The control unit 17 opens the door of the second mobile phone storage unit 15. Then, the customer can take out the mobile phone to be lent.

  The control unit 17 causes the printing unit 13 to print and output a description indicating the processing performed and a receipt indicating that the failed mobile phone has been deposited (step S418). Then, the control unit 17 opens the door of the second mobile phone storage unit 15, indicates to the input display unit 12 that all processing has been completed, and selects a mobile phone to be lent from the second mobile phone storage unit 15. Display a screen prompting you to remove.

  As described above, according to this embodiment, since the vending machine 1 performs a new contract for a mobile phone service, a model change, a service application or plan change, and a repair reception, the mobile phone service is provided. Even if it is outside the business hours of the company window, these procedures can be accepted for 24 hours.

  Then, since the sales channel of the mobile phone can be increased, the spread of the mobile phone service, the sales of the mobile phone, and the demand for replacement of the mobile phone can be stimulated. In addition, customer satisfaction can be improved.

  In addition, since the non-contact IC card processing unit 8 is provided, the mobile phone can be sold by settlement using the non-contact IC card.

  In the embodiment described above, the case where the vending machine 1 sells a mobile phone as an example of a product and a mobile communication terminal has been described as an example. However, the present invention is not limited to this. The vending machine 1 may sell a PHS (Personal Handyphone System) terminal, a data communication card, or the like.

  In addition, the mobile phone service provider has been described as conducting a review of new contracts, but the present invention is not limited to this. For example, a service entrusted with a review by a mobile phone service provider A company (operation center) or the like may conduct an examination.

  When accepting a new contract, if the customer owns the mobile phone under contract, the reading interface 3 reads information stored in the mobile phone owned by the customer, and the communication unit 11 May be transmitted to the server of the mobile phone service provider. Then, the mobile phone service provider can make an examination using information stored in the mobile phone under contract.

  Furthermore, when making a settlement, the control unit 17 transmits / receives information on points given to the server and the server of the mobile phone service provider to the communication unit 11 via the communication line network 18. Payment may be made using the points given to.

  The vending machine 1 may be provided with a cable connected to the mobile phone in order to charge the mobile phone, and the card processing unit 6, the cash processing unit 7, and the non-contact IC card processing unit 8 are charged. Depending on the time or the like, payment may be made to receive payment from the customer. Then, a charging service can be provided to a customer who wants to charge the mobile phone.

  The present invention can be applied to an apparatus that automatically performs a procedure for joining a mobile communication service.

It is a block diagram which shows the example of 1 structure of embodiment of this invention. It is explanatory drawing which shows the example of an external appearance of the vending machine of embodiment of this invention. It is a 1st flowchart explaining operation | movement of embodiment of this invention. It is a 2nd flowchart explaining operation | movement of embodiment of this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Vending machine 2 First mobile phone storage part 3 Reading interface 4 Ejection part 5 Collection part 6 Card processing part 7 Cash processing part 8 Non-contact IC card processing part 9 Camera part 10 Scanner part 11 Communication part 12 Input display part DESCRIPTION OF SYMBOLS 13 Printing part 14 Inventory part 15 2nd mobile telephone storage part 16 Interface for writing 17 Control part 18 Communication network

Claims (10)

Storage means for storing the product;
A request input means for inputting a customer request;
Personal information input means for inputting customer personal information;
Transmitting the request input to the request input means and the personal information input to the personal information input means to a customer management means for transmitting examination information indicating whether or not to respond to a customer request; A communication means for receiving examination information from,
A product discharge means for discharging the product stored in the storage means in response to a customer request when the examination information received by the communication means indicates that the customer request is satisfied. Contract acceptance device. The contract acceptance apparatus according to claim 1, wherein the personal information input means reads the customer identification card and generates electronic data as personal information. The contract reception apparatus according to claim 1, wherein the personal information input unit is configured to photograph a customer's face and generate electronic data as personal information. The personal information input means measures the temperature of the customer's face and the ambient temperature,
The contract acceptance apparatus according to claim 3, further comprising fraud determination means for determining whether the customer is fraudulent based on the temperature measured by the personal information input means. The contract reception apparatus according to any one of claims 1 to 4, further comprising price settlement means for settlement of the price by a method selected by the customer. The communication means receives information stored in the product discharged by the product discharge means from the customer management means,
The contract reception apparatus according to any one of claims 1 to 5, further comprising an information writing unit that stores information received by the communication unit in a product. The contract reception apparatus according to any one of claims 1 to 6, further comprising information reading means for reading information stored in a device owned by a customer. 8. An incoming / outgoing call test means for requesting a customer management means to make a call to the telephone number of the product, connecting to the product, and causing the product to make a call to a predetermined telephone number. The contract acceptance apparatus according to item 1. Store the goods,
Enter customer request,
Enter the customer ’s personal information,
Send the input request and personal information to the customer management means that sends the examination information indicating whether to respond to the customer's request,
Receiving examination information from the customer management means;
A contract acceptance method characterized in that if the examination information received from the customer management means indicates that the customer's request is met, the stored product is discharged in response to the customer's request. In a computer equipped with storage means for storing products,
Request input process to input customer's request;
Personal information input processing to input customer personal information;
The customer management means for transmitting the request input in the request input processing and the personal information input in the personal information input processing to the customer management means for transmitting examination information indicating whether or not to respond to a customer request, and the customer management A communication process for receiving examination information from the means;
A contract acceptance program for executing a product discharge process for discharging a product stored in the storage unit in response to a customer request when the examination information received in the communication process indicates that the request is satisfied by the customer .

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