JP2006190330A - Cellular phone management method, its device and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To annunciate privilege from a service provider to excellent customers without causing delinquency. <P>SOLUTION: This cellular phone management device is provided with: a user information creation part 12 for accumulating user information of cellular phones in a user information storage part 20; and a particular user response part 14 for accumulating, in a particular user extraction information storage part 22, particular user extraction information obtained by extracting users without causing charge delinquency over a predetermined period as excellent particular users from user information of the user information storage part 20, and for notifying, by e-mail, provision of privilege to cellular phones 32 of the particular users extracted from the particular user storage part 22. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

The present invention relates to a mobile phone management method, apparatus, and program for performing information and control necessary for mobile phone management from a server of a connection provider, and in particular, extracts a user who meets a specific condition from mobile phone usage information. In this way, the necessary correspondence for management is performed on the mobile phone by e-mail.

Currently, mobile phones have the same functions that can be used by any user as long as the contract form with the connection provider and the telephone type are the same. For users who are delinquent in charge, a reminder with a deadline for payment is created and notified to the user by mail to encourage payment of late charges.
Japanese Patent Application No. 2002-169744

  However, there are the following problems in the management of a conventional mobile phone by such a connection provider.

  First, if the contract and the model are the same, the functions that can be used are the same even if the charges are being delinquent, so there are many cases where some users do not pay the charges unless the call is stopped. ing.

  Secondly, since a reminder must be prepared and sent to a user who is delinquent, charges are required and printing and sending costs are high.

  Thirdly, even a good user who has no charge delinquency and who uses many calls and contents can only be treated the same as a charge delinquent, and the service to the good user cannot be sufficiently performed.

SUMMARY OF THE INVENTION An object of the present invention is to provide a mobile phone management method, apparatus, and mobile phone apparatus that can appropriately handle and manage charges in accordance with usage charges and usage conditions from a connection provider.

  FIG. 1 is a diagram illustrating the principle of the present invention.

  As shown in FIG. 1, the mobile phone management method of the present invention uses a user information creation step of creating and storing mobile phone user information 20 by a user information creation unit 12 and a specific user correspondence unit 14. A specific user corresponding step for extracting a specific user corresponding to a predetermined condition (specific user extraction information 22) from the user information 20 and responding to the extracted mobile phone 32 of the specific user according to the extraction condition It is characterized by comprising.

  As a response to users who are delinquent in charge, the user information creation step creates user information including the delinquency status of charges from the storage delinquency information of the mobile phone, and the specific user correspondence step is the user information 22 and the specific use The specific user is extracted from the person extraction information 22 for the non-payment period, and the specific user's mobile phone 32 is prompted and / or restricted in function according to the non-payment period.

  The specific user handling step transmits a reminder email to the mobile phone 32 of the specific user when the non-payment period is short, and limits the function of the mobile phone of the specific user in addition to the reminder mail as the non-payment period becomes long, Further, when the delinquency period becomes longer, a warning sound is transmitted from the mobile phone of the specific user.

  For example, the specific user response step sends a reminder email to a specific user's mobile phone if one month is delinquent, restricts the function of the specific user's mobile phone in addition to the reminder email if two months are delinquent, In the case of 3 months delinquency, a warning sound is transmitted from the mobile phone of a specific user.

  The specific user corresponding step restricts downloading of specific contents as a function restriction of the mobile phone. In the specific user corresponding step, as a warning sound to be transmitted from the mobile phone, a sound that anyone can recognize as a warning sound for a reminder is transmitted. The specific user handling unit 14 releases the function restriction when recognizing payment of the non-payment fee during the function restriction of the mobile phone.

  By extracting such charge delinquent as a specific user and performing reminder, function restriction, warning sound transmission, etc. to the mobile phone, even if the user who is delinquent is able to talk, It will be subject to functional restrictions such as being unable to download the content that has been used, and it can be expected to pay the delinquent fee in order to use the content.

  Even if these functions are restricted, users who are still delinquent can send their mobile phone a warning sound of late payment, which is widely known through the mass media. It is expected that people around you will know that you are delinquent, and you will be willing to pay the delinquent fee to avoid this.

  Further, since the reminder of non-payment charges is sent as an e-mail to the user's mobile phone, the effort and cost of the reminder are greatly reduced.

  On the other hand, as a response to excellent customers, the specific user response step extracts users who have not paid for a certain period of time from the user information as excellent specific users, and gives a privilege (incentive) to the mobile phone of an excellent specific user Notify the offer. As this privilege, content for excellent users, free service for a limited time for content usage fee, limited time discount service, points, etc. are provided.

  In the user information creation step, user information including features of the user's content use is created from the content use information of the mobile phone, and the specific user handling step is used for the use of the content on the mobile phone of an excellent specific user. Provide content for high-quality users corresponding to the features.

  By providing various benefits to excellent users in this way, it is possible to differentiate them from users who are delinquent, and further use promotion is expected. It is expected to be a primate for oversubscribers.

  The present invention provides a mobile phone management apparatus, and creates a user information creation unit 12 that creates and stores user information of a mobile phone, and a specific user who meets a predetermined condition from the user information. A specific user correspondence unit 14 is provided that performs the extraction according to the extraction condition on the extracted mobile phone of the specific user. The details of this mobile phone management apparatus are basically the same as those of the method described above.

    The present invention provides a mobile phone device, wherein a determination unit for determining whether a received electronic mail indicates a restriction on a certain function of the mobile phone, and the determination unit, the electronic mail is transmitted to the mobile phone. And a restriction unit for restricting a certain function of the instructed mobile phone when it is determined that the instruction is to restrict the certain function.

Furthermore, the present invention provides a computer-readable recording medium storing a program for managing a mobile phone, and this recording medium creates mobile phone user information in a computer functioning as a server. User information creation step to be stored, and a specific user who extracts a specific user corresponding to a predetermined condition from the user information and responds to the extracted specific user's mobile phone according to the extraction condition A program with corresponding steps is stored. The details of this recording medium are basically the same as the above-described apparatus configuration.

  According to the present invention, the effects listed below can be obtained.

  Identify specific customers, for example, customers who are delinquent, or excellent customers who have not paid for a certain period of time by ranking according to the status of mobile phone fee payment, and respond to the customers identified by ranking by email according to the rank By notifying, an appropriate service corresponding to the customer rank can be provided.

  Especially for non-payment customers, if the non-payment period is short, reminder by e-mail, as the non-payment period becomes longer, limit the function of the mobile phone at the same time as the reminder e-mail, and also send a reminder alert sound Therefore, users who have not paid the non-payment fee can expect to pay the non-payment fee positively by sending out a warning sound that everyone knows.

  In addition, since payment of non-payment charges can be sent by e-mail to the user's mobile phone, labor and cost can be greatly reduced compared to the case where a conventional dunning letter is printed and sent.

On the other hand, it is possible to offer special benefits such as downloading special contents, free use with a time limit, discounts, etc. by extracting excellent customers who do not pay late as specific customers. It can be expected that excellent users can be sufficiently differentiated from non-payment users and the like, and that the provision of benefits to such excellent customers can further promote the participation of new users.

  FIG. 2 is a block diagram of a mobile communication system to which the mobile phone management apparatus of the present invention is applied.

  In FIG. 2, the mobile phone management apparatus of the present invention is realized as an operator server 10 installed by a connection operator in a mobile communication system. The operator server 10 includes a user information creation unit 12 and a specific user correspondence unit 14. Is provided.

  In order to perform the cellular phone management control process of the present invention for this business server 10, the storage delinquency information storage unit 16, the content use information storage unit 18, the user information storage unit 20, the specific user extraction information storage Each information is provided as a data file or a data table in each of the unit 22, the specific user information storage unit 24, and the mail format storage unit 26.

  The carrier server 10 is connected to the mobile switching center 30 via the mail server 28, and can send mail created by the carrier server 10 to the mobile phone 32 of the user 34 to provide mail service. .

  The user information creation unit 12 provided in the business server 10 creates user information of the mobile phone every month and stores it in the user information storage unit 20. For example, the user information creation unit 12 refers to the storage delinquency information storage unit 16 every month to check the user's fee payment status, create user information necessary to identify the user who has delinquent rates, and It is stored in the information storage unit 20.

  At the same time, the user information creation unit 12 specifies a good user and provides a privilege, so that the content use information storage unit 18 of the mobile phone is referred to every month, and the use including the features of the good user and the content use is used. User information is created and stored in the user information storage unit 20.

  FIG. 3 is an explanatory diagram of user information created by the user information creation unit 12 of FIG. 2 and stored in the user information storage unit 20. This user information is divided into user information 20-1 for delinquent customers who are delinquent in charge and user information 20-2 for excellent customers who are not delinquent, by referring to the storage delinquency information storage unit 16. Accumulated.

  The non-payment customer user information 20-1 is composed of items of the customer name, the month before last, the previous month, and the current month indicating the non-payment month. For example, the payment status is stored for three customers A, B, and C. Customer A is unpaid this month, customer B is unpaid this month and the previous month, and customer C is unpaid this month, the previous month, and the previous month.

  Further, it is recorded that customer D has not paid in this month, the previous month, and the previous month, and has paid the full amount of the late payment fee after receiving the restriction on the function of the mobile phone which will be clarified later.

  On the other hand, in the user information 20-2 of the excellent customer, in addition to the items of the customer name, the month before last, the previous month, and the current month, the item “feature of content use” is newly added. In the “content use features” item, by referring to the content use information 18 in FIG. 2, for the good customers who have not paid the fees, the features of the good customers' content use are extracted from the content download history using the mobile phone and stored. .

  In this case, for the customer E, the feature of content use that “baseball information is frequently used” is extracted by referring to the content use information 18. In addition, the customer F is “no feature” because there is no special content usage feature.

  Referring to FIG. 2 again, for the user information created by the user information creation unit 12, for example, with the content as shown in FIG. The specific user to be extracted is extracted, and the extracted specific user's mobile phone is dealt with according to the extraction condition. Conditions for specific user extraction by the specific user correspondence unit 14 and corresponding contents are defined as specific user extraction information and stored in the specific user extraction information storage unit 22.

  FIG. 4 is an explanatory diagram of specific user extraction information stored in the specific user extraction information storage unit 22 of FIG. In this embodiment, the non-payment customer non-payment user extraction information 22-1 and the good customer good user extraction information 22-2 are set separately.

  First, non-payment customer non-payment user extraction information 22-1 ranks the cases of non-payment customers into 1-month non-payment, 2-month non-payment, and 3-month non-payment, and an identification for identifying the rank for each case. Codes “1111”, “2222”, and “3333” are assigned.

  Also, as the contents of non-payment for the user according to the non-payment period, “reminder mail” is set for 1 month non-payment, “function restriction” is set for 2-month non-payment, and “warning sound” is set for 3-month non-payment. The one-month delinquency reminder mail transmits a reminder mail prompting a specific user's mobile phone extracted as a delinquent customer to pay a fee in a predetermined format.

  The two-month non-payment function restriction is to send a reminder email to the user's mobile phone identified as a non-payment customer, add a function restriction command to this reminder email, and receive the mail by the user's mobile phone. Restrict functions such as download prohibition.

  Further, for the warning sound for the delinquency for three months, a warning sound for the reminder is transmitted from the mobile phone of the user who has been delinquent for three months by inputting a command for sending the alarm sound in the reminder mail. This reminder warning message is a message that everyone knows that mobile phone carriers are delinquent in mobile phone charges that are widely known to the public through mass media advertisements such as television and radio. And melodies are used.

  Further, the non-payment user extraction information 22-1 for non-payment customers includes “paid during function restriction” as a case, and an identification code “9999” is assigned to this case, and this condition is extracted. In this case, “function restriction release” is performed as a function of the user's mobile phone.

  In other words, if the user is late for more than 2 months, the user's mobile phone is restricted in function, and if the user pays a fee in this state, the payment for which the function is restricted is a case of a specific user. Is recognized, the function restriction of the user mobile phone using the identification code “9999” is released.

    On the other hand, in the case of good user extraction information 22-2 for good customers, the cases for specific user extraction conditions are set to “use of popular information” and “no features”. “4444” and “5555” are set as the identification codes. Further, as a content of a privilege for a good customer corresponding to each case, the case “many use of dissemination information” is, for example, as a feature of the content like customer E in the good customer information 20-2 of FIG. When “usual use of baseball information” is extracted as user information, for example, “baseball watching guidance distribution” is set as an information service corresponding to the feature of the content use.

  In addition, as a privilege content for the case “no feature”, for example, “free use of content for one month” is determined. Of course, the case classification and setting of benefits for superior customers can be given to the best customers by providing appropriate benefits, such as adding points when using point characteristics, discounts for limited use fees, etc. Can be determined accordingly.

  The specific user handling unit 14 in FIG. 2 extracts customer names that match the extraction conditions of the specific user extraction information by referring to the user information using the specific user extraction information in FIG. 4 as an extraction condition (filter). Then, specific user information assigned with an identification code corresponding to the extraction condition is created.

  FIG. 5 shows the contents of the specific user information created from the user information of FIG. 3 using the specific user extraction information of FIG. For example, referring to the user information 20 in FIG. 3 by the case “1 month delinquent” as the extraction condition of the non-payment customer non-payment user extraction information 22-1 in the specific user extraction information in FIG. The customer A is extracted as a specific user who has been delinquent for 1 month, and the identification code “1111” is assigned to the customer A, which is the customer of the specific user information 24 in FIG. Register as a set of name and identification code.

  Similarly, for the customers B, C, D, and F, specific user information is created by extracting from the user information of FIG. 3 according to the extraction conditions of the specific user extraction information of FIG. 4 and assigning corresponding identification codes. Is done.

  If the specific user information composed of the combination of the customer name and the identification code of FIG. 5 is created by the specific user correspondence unit 14 of FIG. 2 in this way, the mail format is referred to by the identification code of the specific user information. The corresponding mail is created, and the mail is transmitted to the mobile phone 32 of the specific user together with the identification code.

  FIG. 6 shows the contents of the mail format of FIG. 2, and a mail format having an instruction part is prepared in advance corresponding to the identification code used in the specific user extraction information of FIG. Here, since the identification code “1111” is a specific user who has been delinquent for one month, the command section has a mail format of “reminder command”.

  Also, since the identification code “2222” is a specific user who has been delinquent for two months, the mail format has a “function restriction command” in the command section. Since the identification code “3333” is a specific user who has been delinquent for three months, the mail format has a “warning sound transmission command” in the command section.

  On the other hand, the identification code “4444” is a customer who frequently uses popular information among excellent customers, and has a mail format having “baseball game guide” corresponding to the feature of content use. In addition, since the excellent customer with the identification code “5555” is “no feature” regarding the use of the content, the command section has prepared a mail format of “content 1 month free guide” as a privilege for the excellent customer. .

  Furthermore, for the identification code “9999”, a mail format having “Release function restriction” is defined in the command section because the full payment is made during the function restriction of the mobile phone due to delinquency for two months or more. .

  By referring to the mail format 26 of FIG. 6 by the identification code of the specific user information created as shown in FIG. 5, the customer extracted as the specific user is defined by the specific user extraction condition. A mail of correspondence contents for non-payment customers and privilege contents for excellent customers is created by reading out the mail format, and sent from the mail server 28 to the mobile phone 32 of the user 34 extracted as a specific user via the mobile switching center 30. Will be.

  FIG. 7 is a flowchart of the processing operation of the operator server 10 functioning as the mobile phone management apparatus according to the present invention of FIG. In step S1, the business server 10 uses the storage delinquency information and the content usage information to cause the user information creation unit 12 to use the user information shown in FIG. User information including features of use is created every month and stored in the user information storage unit 20.

  Subsequently, in step S2, as shown in FIG. 4, a user who matches the condition of the specific user extraction information prepared in advance is extracted by referring to the stored user information, and an identification code corresponding to the extraction condition is added to the customer name. Specific user information as shown in FIG. 5 is created by assigning ranks.

  If the specific user information is created in this way, the mail format having the contents shown in FIG. 6 is referred to by the identification code stored in correspondence with the customer name of the specific user information 24 in step S3. Create and send an email to your mobile phone based on the email format corresponding to the code.

  In the process of the business server 10, the creation of user information in step S1 is a process of creating and storing user information for the previous month on the first day of the next month, for example, and once a month. With the creation of the user information, the creation of the specific user information in step S2 and the transmission to the mobile phone by the mail creation in step S3 based on the specific user information are basically performed.

  On the other hand, for example, when the function is restricted for a mobile phone, the payment is checked in real time. When the payment is recognized, the user who has paid the fee is extracted as a specific user, and the identification code “9999” is set in the specific user information, and a function restriction release mail is transmitted to the terminal of the user who paid the fee to release the function restriction.

  Further, the transmission of the mail to the mobile phone of the specific user in step S3 may not be performed once a month, but the transmission of the reminder mail corresponding to the delinquency period may be repeated on a weekly basis, for example.

  FIG. 8 is a flowchart of the mobile phone mail processing of the user mobile phone for the mail transmission to the specific user by the business server 10 of FIG. This cellular phone mail process is activated upon receipt of a mail, and first, at step S1, it is checked whether or not the received mail has an identification code.

  If there is an identification code, it is a mail from the business server 10 of the connecting business, so the process proceeds to step S2, and the mail is opened based on the received identification code. Subsequently, the command included in the opened mail is decoded and processing based on the decoded command is performed.

  First, in step S3, it is checked whether or not it is a function restriction command. If it is a function restriction command, in step S4, the designated function, for example, content restriction such as content download prohibition is performed. If the function restriction release command is determined in step S5 after the function restriction is performed, the function restriction designated in step S6 is released.

  If a warning sound transmission command is determined in step S7, a reminder warning sound is transmitted in step S8. On the other hand, if there is no identification code in the received mail in step S1, the process proceeds to step S9, and a normal mail opening process is performed.

  In order to realize such processing, the mobile phone 32 includes a determination unit that determines whether the received e-mail is an instruction to limit a certain function of the mobile phone, and the determination unit allows the e-mail to be transmitted to the mobile phone 32. When it is determined that the restriction of a certain function of the telephone is instructed, a restriction unit for restricting a certain function of the instructed mobile phone is provided.

  FIG. 9 shows another embodiment of a mobile communication system provided with the mobile phone management device of the present invention. In this embodiment, the provider server 10 functioning as the mobile phone management device uses nonpayment as a specific user. It is characterized in that the process is performed only for a person.

  In FIG. 9, the user information creation unit 12 of the business server 10 creates and accumulates user information 20-1 for nonpayment customers as shown in FIG. 10 every month with reference to the storage delinquency information. Yes.

  On the other hand, the non-payment user correspondence unit 14-1 extracts non-payment users using the condition of non-payment user extraction information 22-1 for the user information 20-1. This non-payment user extraction information 22-1 includes, as shown in FIG. 11, one-month non-payment, 2-month non-payment, 3-month non-payment, case classification that has been paid during the function restriction, the corresponding identification code and non-payment user's Correspondence contents for mobile phones are defined.

  For this reason, the non-payment user correspondence unit 14-1 refers to the user information 20-1 using each item of the case which is the extraction condition of the non-payment user extraction information 22-1 as a filter, and selects a user who matches the extraction condition. When extracted, an identification code is assigned to the non-payment user information 24-1 as shown in FIG.

  On the other hand, the mail format 26-1 shown in FIG. 9 is prepared with a mail format having an instruction part corresponding to the non-payment user for each identification code used in the non-payment user information 24-1 as shown in FIG. By referring to the non-payment user information 24-1 using the identification code, a mail including the corresponding command statement is created from the mail format, and the mail is transmitted to the non-payment user's mobile phone 32.

  In other words, it can be seen that the embodiment of FIG. 9 is the same as the portion of FIG. 2 except for the processing related to good users who are not delinquent.

  FIG. 14 is a flowchart of server processing of the business operator server 10 of FIG. In this business server processing, the user information creation unit 12 creates user information 20-1 including the monthly payment status from the storage delinquency information and stores it in the user information storage unit 20 in step S1.

  Subsequently, in step S2, the non-payment user response unit 14-1 extracts the user who matches the condition of the non-payment user extraction information 22-1 by referring to the stored user information 20-1, and the corresponding identification code Non-payment user information 24-1 classified by giving is created.

  In step S3, the mail format 26-1 is referred to by the identification code of the nonpayment user information 24-1, and a mail including a reminder command, a function restriction command, a warning sound transmission command, or a function restriction release command is sent based on the mail format. The created and extracted non-payment user's mobile phone 32 is transmitted. The processing of the non-payment user who has received the mail from the provider server 10 in the mobile phone 32 is basically the same as the flowchart of the mobile phone mail processing of FIG.

  The present invention is also installed in the computer readable recording medium storing the program having the processing procedure of FIG. 7 installed and executed in the business server 10 of FIG. 2 and the business server 10 of FIG. The computer-readable recording medium which stored the program which performs the procedure according to the flowchart of FIG. 14 is provided.

  The business server 10 that executes the processing for mobile phone management of the present invention has a known computer hardware configuration. In other words, a central control device such as a CPU, main storage (RAM), auxiliary storage (hard disk or other external storage), modem or LAN card is provided as the main components, and information can be exchanged between the components. It is the structure connected with the system bus for.

  In the business server 10, a display is connected to a computer to display a screen, and an input device such as a mouse or a keyboard is connected to perform a user operation on the screen displayed on the display. Of course, in the business server 10, the display and the keyboard are not configured together.

  Further, the business server 10 installs the program of the present invention recorded on a portable recording medium such as a CD-ROM or a floppy disk in a computer. Further, a drive corresponding to a recording medium for reading information from the portable recording medium may be provided for direct execution.

  Furthermore, the program of the present invention is recorded on a recording medium of another device connected via a network, downloaded and acquired using a communication control device, and stored on an auxiliary storage device or main storage device of the operator server 10. It may be arranged.

    In such a computer configuration, the program of the present invention recorded in an auxiliary storage device, a portable recording medium or another device receives an execution instruction or is downloaded from another device and expanded in a main storage device. By causing the CPU to execute the process of the invention, the operation as each processing unit already described as the business server 10 is performed.

  In the above embodiment, the non-payment user and the excellent user are extracted from the payment status as a condition for extracting the specific user, but the use of the mobile phone is based on other information including other information. Ranking may be performed to identify a person under a certain condition.

  For example, for a good user, ranks with higher priority may be provided in descending order of usage from the call use time, content use time, etc., and a privilege corresponding to the rank may be provided.

Further, a reminder mail, a function restriction, and a reminder warning sound are made to the delinquent user according to the delinquency period. Of course, other appropriate reminders may be realized through the mail function. That is, the present invention includes appropriate modifications that do not impair the objects and advantages thereof. Further, the present invention is not limited by the form of numerical values and symbols shown in the above embodiments.

(Appendix)
(Appendix 1)
A specific user corresponding step of extracting a specific user corresponding to a predetermined condition from the user information, and performing a response according to the extraction condition on the extracted mobile phone of the specific user, Mobile phone management method.

(Appendix 2)
In the mobile phone management method according to appendix 1, the user information creation step creates user information including a charge delinquency status from the mobile phone storage delinquency information, and the specific user response step A mobile phone management method characterized by extracting specific users from non-payment periods from the user information and performing a reminder and / or function restriction on the mobile phone of the specific users according to the non-payment periods.

(Appendix 3)
In the mobile phone management method according to attachment 2, in the specific user handling step, when the non-payment period is short, a reminder mail is transmitted to the mobile phone of the specific user, and in addition to the reminder mail as the non-payment period becomes long A mobile phone management method, wherein the function of a mobile phone of a specific user is limited, and a warning sound is transmitted from the mobile phone of the specific user when the delinquency period becomes longer.

(Appendix 4)
In the mobile phone management method according to appendix 2, the specific user response step is to send a reminder email to the mobile phone of a specific user in case of delinquency for one month, and in addition to the reminder email in the case of delinquency for two months A mobile phone management method characterized in that the function of a mobile phone of a specific user is limited, and a warning sound is transmitted from the mobile phone of a specific user in the case of being delinquent for 3 months.

(Appendix 5)
The mobile phone management method according to appendix 3 or 4, wherein the specific user corresponding step restricts download of specific contents as a function restriction of the mobile phone.

(Appendix 6)
In the mobile phone management method according to appendix 3 or 4, the specific user corresponding step transmits a sound that can be recognized as a warning sound for reminders as a warning sound to be sent from the mobile phone. Mobile phone management method.

(Appendix 7)
The mobile phone management method according to appendix 2, wherein the specific user handling step releases the function restriction when recognizing payment of a non-payment fee during the function restriction of the mobile phone. .

(Appendix 8)
In the mobile phone management method according to attachment 1, in the specific user handling step, a user who has paid a fee is extracted as an excellent specific user from the user information, and the mobile phone of the excellent specific user is extracted. A mobile phone management method (1) characterized in that provision of a privilege (incentive) is notified to a telephone by e-mail.

(Appendix 9)
The mobile phone management method according to attachment 8, wherein the specific user corresponding step provides, as the privilege, content for a high-quality user, a free service for a limited time for use of content, a discount service for a limited time, or points. A mobile phone management method (2) characterized by:

(Appendix 10)
In the mobile phone management method according to attachment 8, in the user information creation step, user information including features of content use of the user is created from the content use information of the mobile phone, and the specific user handling step includes A mobile phone management method (3), characterized in that content for good users corresponding to the features of the content use is provided to the mobile phone of the specific user.

(Appendix 11)
A user information creation unit for creating and storing user information of a mobile phone, and extracting a specific user corresponding to a predetermined condition from the user information, and extracting conditions for the extracted mobile phone of the specific user A mobile phone management apparatus comprising a specific user response unit that performs a response in accordance with the mobile phone.

(Appendix 12)
A user information creation step for creating and storing mobile phone user information in a computer functioning as a server, and extracting a specific user corresponding to a predetermined condition from the user information and extracting the specific user A computer-readable recording medium storing a program comprising: a specific user handling step for handling a mobile phone according to an extraction condition.

(Appendix 13)
A determination unit that determines whether the received e-mail supports a restriction on a certain function of the mobile phone, and the e-mail supports a restriction on a function of the mobile phone by the determination unit. And a restriction unit that restricts certain functions of the supported mobile phone when the mobile phone device is determined.

Principle explanatory diagram of the present invention Block diagram of a mobile communication system equipped with a mobile phone management device of the present invention Explanatory drawing of user information in FIG. Explanatory drawing of specific user extraction information of FIG. Illustration of specific user information in FIG. Illustration of the mail format in FIG. Flowchart of the operator server process in FIG. Flowchart of cellular phone mail processing in FIG. Block diagram of a mobile communication system equipped with the mobile phone management device of the present invention for users who have been charged FIG. 9 is a diagram illustrating user information. Explanatory drawing of non-payment user extraction information of FIG. Explanatory drawing of non-payment user information of FIG. Explanatory drawing of the mail format in FIG. Flow chart of the operator server process of FIG.

Explanation of symbols

10: Business server 12: User information creation unit 14: Specific user support unit 16: Storage delinquency information 18: Content use information 20: User information 20-1: Non-payment user information 20-2: Good user information 22: Specific user extraction information 22-1: Non-payment user extraction information 22-2: Excellent user extraction information 24, 24-1: Specific user information 26, 26-1: Mail format 28: Mail server 30: Movement Switching office 32: Mobile phone 34: User (subscriber)

Claims (5)

A user information creation step of creating and storing mobile phone user information in a user information creation unit;
A specific user extraction information accumulation step for accumulating specific user extraction information obtained by extracting a user who does not pay a fee as a good specific user for a predetermined period from the user information;
And specific user corresponding step to be notified by e-mail to provide benefits (incentives) for a particular user of the mobile phone which was the extraction,
A mobile phone management method comprising:
In the mobile phone management method according to claim 1,
The mobile phone management method characterized in that the specific user handling step provides any one of content for excellent users, a free service for a limited time for a content usage fee, a discount service for a limited time, and points as the privilege.
In the mobile phone management method according to claim 1,
The user information creation step creates user information including characteristics of content usage of the user from content usage information of a mobile phone,
The mobile phone management method characterized in that the specific user handling step provides the mobile phone of the specific user with content for good users corresponding to the content usage features.
A user information creation unit for creating user information of a mobile phone and storing it in a user information storage unit;
A specific user extraction information storage unit for accumulating specific user extraction information extracted from the user information storage unit as a good specific user for a user who has not paid a fee for a predetermined period;
A specific user correspondence unit that notifies the offer of a privilege to the mobile phone of the extracted specific user by e-mail;
A mobile phone management device comprising:
To the computer that functions as a server,
A user information creation step of creating and storing mobile phone user information in a user information creation unit;
A specific user extraction information accumulation step for accumulating in the specific user extraction information storage unit specific user extraction information extracted from the user information as a good specific user for a user who has not paid for a predetermined period of time;
A specific user corresponding step of notifying provision of a privilege to the cellular phone of the extracted specific user by e-mail;
A program characterized by having executed.

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