JP2006168914A - Package delivery supporting system and package delivery method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To exactly deliver a package on time for designated delivery time, even if a driver of a delivery vehicle does not know much about the geography around a delivery destination or a condition around there. <P>SOLUTION: In a delivery supporting system has a delivery management device 00001 placed in a delivery center and delivery terminals 0002 such as a PDA mounted on delivery vehicles. The system comprises: a step for creating delivery plan of a package based on delivery destination information including detailed information of the delivery destination and map data; a step for sending information on the delivery plan from the delivery management device to the delivery terminals; a step for making the delivery terminals display guide maps indicating a delivery designation position and a delivery route based on the delivery plan information and an own car position; and a step for displaying the detailed information of the delivery destination during the delivery. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a package delivery support system and a package delivery method for efficiently delivering packages to a carrier.

  In recent years, various delivery support methods have been developed along with the activation of physical distribution using trucks.

  For example, in a device for delivery management, a plurality of points are specified on road network data, route data including those position data and distance data between points connected to each other is created, and the created route There is known a delivery support method in which a plurality of routes are searched based on data and a route with the shortest distance or the shortest time is finally determined.

  It also stores map data, store and factory location data, order quantity from each store, and various data necessary for delivery planning at the delivery source, and divides the delivery range into a mesh shape in advance. There is also known a delivery support method in which the location of a delivery destination store or the like is sequentially specified in the delivery range, and the optimum delivery route is finally calculated and determined.

  In addition, information such as the relative distance from the base point (collection / delivery center) and the delivery destination displayed at the relative angle from the base line connecting the base point and the specific point is stored in the storage device in advance, and the order is received. Based on the information and information on the delivery destination, etc., calculate the total delivery weight, etc., calculate the delivery course angle etc. based on the information on the total delivery weight, etc. and the required number of vehicles, etc., based on the delivery course angle etc. There is also known a vehicle dispatch support method that determines the shortest distance route to a delivery destination on a delivery course.

Then, as an overall system configuration, the delivery plan data created by the delivery management computer placed at the center of the delivery base is transferred to the car navigation device mounted on the delivery truck and delivered according to the guidance of the navigation device. And a car navigation device equipped with a general-purpose operating system that takes delivery destination data into its IC memory and determines the optimum route, and then provides delivery guidance based on this. .
JP-A-6-273181 JP-A-9-305669 Japanese Patent Laid-Open No. 10-134300

  Each of the delivery support methods described above is for efficiently delivering a plurality of packages sequentially, but actually delivers the packages accurately at the scheduled delivery time using the delivery support method described above. For this, it is required that the driver of the delivery truck knows the geography of the delivery route and knows the delivery destination and the surrounding situation. For this reason, when a driver who does not know the geography of the delivery route and the surrounding situation of the delivery destination as described above due to the allocation of the delivery service, the delivery may be significantly delayed from the scheduled delivery time.

  For example, in the case of nighttime delivery such as high-class food delivery, which has recently been increasing in demand, there is a high need for accurate delivery at a designated time from the crime prevention side of the delivery destination, so the delay in delivery time described above is a problem. .

  SUMMARY OF THE INVENTION An object of the present invention is to provide a package delivery method and a package delivery support that can deliver accurately at a scheduled delivery time even if the driver of a delivery truck does not know the geography of the delivery route, the delivery destination, and the surrounding situation. To provide a system and the like.

  The present invention according to claim 1 is a delivery management device for creating a delivery plan for a package based on delivery destination information including detailed delivery destination information and map data, and delivering the delivery plan information from the delivery management device. Transmitting to the service terminal, displaying a delivery map showing the delivery destination position and delivery route based on the delivery plan information and the vehicle position on the delivery terminal, and displaying detailed information of the delivery destination during delivery And a step of delivering the package.

  The present invention according to claim 2 is characterized in that, in the package delivery method according to claim 1, the creation of the delivery plan in the delivery management device is created based on the designated delivery time in addition to the delivery destination information. It is.

  The present invention described in claim 3 further includes the step of creating a delivery list in which delivery destinations in a delivery plan are displayed in a list by the delivery management device in the package delivery method according to claim 1 or claim 2, The delivery plan information includes the delivery list information, and the delivery terminal further includes a step of displaying the delivery list information.

  According to a fourth aspect of the present invention, in the package delivery method according to any one of the first to third aspects, voice guidance is displayed together with the guidance map display in the step of displaying the guidance map at the delivery terminal. It is characterized by doing.

  The present invention according to claim 5 is the package delivery method according to any one of claims 1 to 4, wherein the detailed information in the delivery destination information is added to the basic information of the delivery destination. The delivery management device further includes a step of adding detailed information to the basic information of the delivery destination, and the delivery terminal displays the detailed information of the delivery destination when the delivery destination arrives.

  The present invention according to claim 6 is the package delivery method according to any one of claims 1 to 5, wherein the basic information of the delivery destination includes at least the name, address, telephone number, and address of the delivery destination. The latitude and longitude corresponding to the location and the number of packages or the designated delivery time are included, and the detailed information of the delivery destination includes at least the type of the delivery destination building, the approach method to the building, and the delivery method of the package. It is characterized by.

  The present invention described in claim 7 is a method of inputting delivery destination information or further specified delivery time in a delivery management device for the package delivery method according to any one of claims 1 to 6; And storing the inputted delivery destination information.

  The present invention described in claim 8 relates to the package delivery method according to any one of claims 1 to 7, the step of inputting the delivery status at the delivery terminal, the delivery status and the delivery destination. Storing a delivery result including the actual arrival time and a step of transmitting the delivery result from the delivery terminal to the delivery management device, and the delivery management device stores the delivery result received from the delivery terminal. It is further characterized by further comprising the steps of:

  According to the ninth aspect of the present invention, in the delivery plan information created by the delivery management device, the delivery destination name, address, telephone number, latitude and longitude corresponding to the address location, delivery type, number of packages, delivery destination building The present invention relates to a package delivery method characterized in that delivery guidance is performed at a delivery terminal using an interface item as a type, a method of entering a building, a package delivery method, or a delivery specified time.

  The present invention according to claim 10 is a delivery support system comprising a delivery management device placed at a delivery base and a delivery terminal mounted on a delivery vehicle, wherein the delivery management device is detailed information regarding a delivery destination. Destination data input unit for inputting destination information including the destination, a destination information storage unit for storing the input destination information, and map data in which map data including a road network necessary for creating a delivery plan is stored A storage unit; a delivery plan creation unit that creates a delivery plan based on the delivery destination information and the map data; and a delivery plan storage unit that stores the created delivery plan. A delivery plan storage unit that stores a delivery plan, a guide map data storage unit that stores map data necessary for delivery guidance, a host vehicle position detection unit that detects the host vehicle position, a host vehicle position, and a delivery destination And directions to the delivery destination A guidance display unit for displaying a figure, it relates to delivery support system comprising a delivery destination information display unit for displaying the delivery destination information.

  The present invention according to claim 11 is the delivery support system according to claim 10, wherein the delivery plan creation unit of the delivery management device determines the estimated arrival time at the delivery destination from the distance to the delivery destination and the scheduled speed of the delivery vehicle. The delivery plan includes the estimated arrival times for each delivery destination.

  According to a twelfth aspect of the present invention, in the delivery support system according to the tenth or eleventh aspect, the delivery management device stores a delivery result including an actual delivery status and an actual arrival time at the delivery destination. A delivery record storage unit for storing a delivery status input unit for inputting an actual delivery status, and an input delivery status and an actual arrival time at a delivery destination. And a portion.

  According to a thirteenth aspect of the present invention, in the delivery support system according to any one of the tenth to twelfth aspects, the delivery management device creates a delivery list for creating a list of delivery destinations in the delivery plan. The delivery terminal further includes a delivery list display unit for displaying the delivery list.

  According to a fourteenth aspect of the present invention, in the delivery support system according to any one of the tenth to thirteenth aspects, a voice guidance output unit in which a delivery terminal performs voice guidance together with a delivery route guidance display. Is further included.

  The invention according to claim 15 is the delivery instruction system according to any one of claims 10 to 14, wherein the delivery terminal selects and designates an operation displayed on the menu; A non-arrival information input unit for inputting non-arrival information of the package;

  According to the sixteenth aspect of the present invention, a delivery destination information input unit that inputs delivery destination information including detailed information about a delivery destination, a delivery destination information storage unit that stores the input delivery destination information, and a delivery plan are created. A map data storage unit that stores map data including a necessary road network, a delivery plan creation unit that creates a delivery plan based on the delivery destination information and map data, and a delivery that stores the created delivery plan The present invention relates to a delivery management apparatus having a plan storage unit.

  According to a seventeenth aspect of the present invention, in the delivery management apparatus according to the sixteenth aspect, the delivery plan creation unit of the delivery management apparatus calculates an estimated arrival time at the delivery destination from the distance to the delivery destination and the speed of the delivery vehicle. The delivery plan includes the estimated arrival times for each delivery destination.

  The present invention according to claim 18 is the delivery management device according to claim 16 or claim 17, wherein the delivery management device creates a delivery list creation unit for creating a list of delivery destinations in the delivery plan, and an actual delivery status. And a delivery record storage unit for storing a delivery record including an actual arrival time at the delivery destination.

  The present invention according to claim 19 is a delivery plan storage unit for storing a delivery plan, a guide map data storage unit for storing map data necessary for delivery guidance, and a vehicle position detection for detecting the vehicle position. The present invention relates to a delivery terminal having a navigation display section for displaying a guidance map including a section, a vehicle position, a delivery destination and a route to the delivery destination, and a delivery destination information display section for displaying delivery destination information.

  The present invention described in claim 20 relates to the delivery terminal according to claim 19, wherein a delivery list display unit for displaying a delivery list, a delivery status input unit for inputting an actual delivery status, an input delivery status and It further has a delivery record storage unit for storing the time of actual arrival at the delivery destination.

  According to a twenty-first aspect of the present invention, the delivery terminal according to the nineteenth or twentieth aspect further includes a voice guidance output unit for performing voice guidance along with a guidance display of a delivery route.

  According to a twenty-second aspect of the present invention, the delivery terminal according to any one of the nineteenth to twenty-first aspects includes an operation instruction unit that instructs an operation based on an operation menu, and undelivered package information. And a non-arrival information input unit for inputting.

  According to the present invention, when delivering a package based on a delivery plan, the delivery driver is provided with detailed information about the delivery destination, such as a house type, a method of entering the delivery destination, a delivery method of the package, and the like. Even if you have little experience in the route and do not know the geography of the delivery destination and the situation around the delivery destination, the package can be delivered quickly. And with the ease of such package delivery, highly accurate delivery can be realized at the time specified by the delivery destination. For this reason, accurate delivery in minutes can be performed even in nighttime delivery where strict adherence to the designated delivery time is required from the security aspect of the delivery destination.

  Further, according to the present invention that feeds back the actual delivery results, an error between the delivery plan and the actual delivery is detected and reflected in the subsequent delivery plan, so that more accurate delivery is possible. . In addition, according to the present invention in which the cause of undelivered packages is included in the creation of delivery results, detailed non-arrival information can be provided in response to inquiries from shippers and delivery destinations.

  Next, although embodiment of this invention is described, this invention is not limited to this embodiment, A various deformation | transformation implementation is possible within the range of the summary.

  First, the overall configuration of the embodiment described below will be described. As shown in FIG. 1, the delivery support system includes a delivery management device (0001) placed at the center of a delivery base and a delivery vehicle mounted on a delivery vehicle. Terminal (0002).

  The delivery management device (0001) and the delivery terminal (0002) are configured as shown in FIG. That is, the delivery management device (0001) includes a CPU (2001) that performs various arithmetic processes, a display unit (2002) such as a display, an input unit (2003) such as a keyboard, and a storage unit (2004) such as a hard disk. And a port (2005) such as a connector for connection with the delivery terminal (0002). The delivery terminal (0002) includes a CPU (2006), a display unit (2007) such as a display, a geomagnetic sensor (2008), a gyroscope (2009), a distance sensor (2010), and a GPS receiver. (2011), an input unit (2012) such as a button, a storage unit (2013) such as a hard disk or an IC card, and a port (2014) for connection to the delivery management device (0001).

  The input / output of data between the delivery management device (0001) and the delivery terminal (0002) is performed by wire via ports (2005) (2014), but a transmission / reception unit is used instead of ports (2005) (2014). May be provided for wireless communication.

  As shown in FIG. 3, the delivery management device (0001) includes a delivery destination information storage unit (3001) in which delivery destination information including detailed information on delivery destinations is stored, and a road network necessary for creating a delivery plan. A map data storage unit (3002) that stores map data and the like, a delivery plan creation unit (3003) that creates a delivery plan based on the delivery destination information and the map data, and the created delivery plan are stored. A delivery plan storage unit (3004), a delivery list creation unit (3005) for creating a list of delivery destinations in the delivery plan, and a delivery result including an actual delivery status and an actual arrival time at the delivery destination A delivery result storage unit (3006) to be placed, and a delivery destination information input unit (3007) for inputting delivery destination information.

  The delivery destination information storage unit (3001) includes delivery destination basic information including a delivery destination name, address, telephone number, latitude and longitude corresponding to the address location, the number of packages, and a designated delivery time, and the type of the delivery destination building. Further, delivery destination detailed information including a method of entering a building and a delivery method of a package is stored, and is realized by software to be stored and a recording medium such as a hard disk.

  Examples of the building type include a detached house, a condominium, a housing complex, a store, a factory, and an office. The approach to the building is information for entry such as the entrance of the entrance, the entrance (back door), the presence or absence of a dog, the presence or absence of a security system, and the like. The package delivery method is information such as direct handing or placing it in a specific place.

  It should be noted that the basic information and detailed information in the delivery destination information may be integrated, or may have a data configuration in which detailed information is added to the basic information.

  As described above, the map data storage unit (3002) stores map data including a road network necessary for creating a delivery plan, and is realized by software to be stored and a recording medium such as a hard disk. .

  As described above, the delivery plan creation unit (3003) creates a delivery plan based on the delivery destination information and the map data. Specifically, the delivery plan creation order, the distance to the delivery destination, the delivery vehicle, and the delivery vehicle. A delivery plan including an estimated arrival time at a delivery destination based on the scheduled speed is created and can be realized by software. Normally, the estimated arrival time is set in units of hours. However, according to the delivery support system of the present embodiment, since the delivery accuracy is high, it is possible to set the estimated arrival time in minutes.

  In the delivery, for example, delivery may be performed on the same day, and when the delivery time is not specified, the estimated arrival time may not be calculated. If there are relatively few delivery destinations, the delivery destination list creation unit (3005) may be omitted. Further, the delivery destination information input unit (3007) can also be omitted when the delivery management device (0001) reads a recording medium such as a CD-ROM into which delivery destination information has been input in advance. The delivery record storage unit (3006) is omitted when, for example, the delivery destination is a predetermined place such as another delivery center and delivery can be performed reliably.

  As described above, the delivery plan storage unit (3004) stores the delivery plan created by the delivery plan creation unit (3003), and is realized by software to be stored and a recording medium such as a hard disk. .

  The delivery list creation unit (3005) has a function of creating a list of delivery destinations in the delivery plan, and is realized by software. For example, as shown in FIG. 4, the delivery destination list is a list of delivery order, delivery destination name, estimated arrival time, address (including location), number of packages, and the like.

  Of course, the items in the delivery destination list may be changed as appropriate depending on the package to be delivered.

  As described above, the delivery record storage unit (3006) stores the delivery record including the actual delivery status and the actual arrival time at the delivery destination. It is realized by a recording medium such as

  The delivery status refers to the status of delivery completion or non-delivery. Further, the actual arrival time is stored after the fact in order to compare with the estimated arrival time in the delivery plan, and this is reflected in the scheduled delivery time setting in the next delivery plan.

  The delivery destination information input unit (3007) inputs the basic information and detailed information of the delivery destination described above, and can be realized by a keyboard, a numeric keypad, or the like.

  Next, an example of processing in the delivery management apparatus (0001) will be described. As shown in FIG. 5, first, input of delivery destination information is detected (step S5001). Information is accumulated (step S5002). Thereafter, a delivery plan and a delivery list are created based on the accumulated delivery destination information and map data (step S5003), and these are stored (step S5004).

  Further, the presence / absence of reception of delivery result information is detected, and when it is received, it is stored (not shown).

As shown in FIG. 6, the delivery terminal (0002) includes a delivery plan storage unit (6001) that stores a delivery plan and a delivery list, and a guide map data storage unit that stores map data necessary for delivery guidance. (6002), a vehicle position detection unit (6003) for detecting the vehicle position, a guidance display unit (6004) for displaying a guidance map including the vehicle position, a delivery destination and a route to the delivery destination,
A voice guidance output unit (6012) that performs voice guidance together with the guidance display, a delivery destination information display unit (6005) that displays delivery destination information, a delivery status input unit (6006) that inputs an actual delivery status, A delivery record storage unit (6007) that stores the input delivery status and the actual arrival time at the delivery destination, a delivery list display unit (6008) that displays a delivery list, and the delivery terminal (0002) An operation instruction unit (6009) including operation menu buttons and a non-arrival information input unit (6011) for inputting a cause in case of non-arrival in delivery.

  The delivery terminal (0002) includes a personal digital assistant (PDA) and a navigation device. The front surface of the delivery terminal (0002) is a touch screen.

  As described above, the delivery plan storage unit (6001) has a function of storing a delivery plan and a delivery list, and includes software to be stored and a storage medium such as a hard disk. In the present embodiment, the delivery plan storage unit (6001) stores the delivery destination detailed information added to the delivery plan.

  The guide map data storage unit (6002) stores map data necessary for route guidance of a delivery destination, and includes software to be stored and a storage medium such as a hard disk.

  The own vehicle position detection unit (6003) has a function of detecting the current position of the delivery vehicle, and includes a geomagnetic sensor, a gyroscope, a distance sensor, a GPS receiver, and the like.

  The guidance display unit (6004) has a function of displaying a guidance map including a vehicle position, a delivery destination, and a route to the delivery destination, and is realized by a display or the like.

  As shown in FIG. 7, the delivery destination information display unit (6005) displays delivery destination basic information such as delivery number, delivery destination name, address, telephone number, and delivery specified time, as well as the type of building of the delivery destination, Detailed information of the delivery destination such as an approach method and a package delivery method is also displayed, and is realized by a display or the like.

  The delivery status input unit (6006) has a function of inputting information as to whether or not delivery has been completed, and includes a touch screen and software. Specifically, as shown in FIG. 8, when the destination arrives on the delivery route guidance screen, a delivery completion button (8001) and a non-arrival input button (8002) are displayed on the guidance screen. When (8001) is pressed, information on completion of delivery is stored in the delivery record storage unit (6007) with respect to the delivery destination that has arrived. On the other hand, if the parcel cannot be delivered, the delivery information input unit (6011) functions as shown in FIG. 9 by pressing the non-arrival input button (8002) on the guidance screen, as shown in FIG. The previous absence button (9001), the receipt refusal button (9002), the package damage button (9003), and the input button (9004) such as an accident are displayed. The information with the cause is stored in the delivery record storage unit (6007).

  As shown in FIG. 8, the delivery destination information button (8003) is displayed in addition to the delivery completion button (8001) and non-arrival input button (8002) on the guidance screen when the delivery destination arrives. Then, the delivery destination information described above is displayed by pressing this delivery destination information button (8003), and in particular, the detailed information of the delivery destination described above is also displayed. Therefore, the driver for delivery finds the delivery destination building quickly, When entering a building from an appropriate entry location and handing over the luggage, the intercom or the like is pushed to directly deliver the luggage to the customer. When the luggage is left at a predetermined place, the luggage can be placed and returned. In addition, if the detailed information of the delivery destination includes information on dogs and security systems, the delivery destination should cancel them in advance so that they will not interfere with delivery at the designated delivery time. deep.

  As described above, the delivery record storage unit (6007) has a function of storing information indicating whether or not delivery has been completed and the time when the delivery vehicle actually arrived at the delivery destination position. Hardware and a recording medium such as a hard disk.

  The delivery list display unit (6008) has a function of displaying a delivery list as shown in FIG. 4 created by the delivery management device (0001).

  As shown in FIG. 10, the operation instruction unit (6009) includes a delivery plan data reception button (1001), a delivery list display button (1002), a navigation button (1003), a delivery result data transmission button (1004), and an initial value. This has a function of displaying an operation menu such as a setting button (1005) and is realized by a touch screen or the like.

  In addition, when there exists a part abbreviate | omitted in the said delivery management apparatus (0001) among each part in the terminal for delivery (0002) mentioned above, the thing relevant to this is abbreviate | omitted similarly.

  In this embodiment, the information processing between the delivery management device (0001) and the delivery terminal (0002) corresponds to a delivery number, a delivery destination name, an address, a telephone number, and an address position, as shown in FIG. Interface items include latitude and longitude, control number, delivery type, number of packages, remarks (delivery destination building type, building entry method, package delivery method, etc.), designated delivery time, delivery status, completion date and time, etc. Is called.

Next, an example of processing in the delivery terminal (0002) will be described. Each processing described below is performed based on a button operation on the touch screen shown in FIG.
That is, as shown in FIG. 12, first, it waits until there is an instruction to receive the delivery plan data created by the delivery management device (0001) (step S1201). If there is an instruction to receive, the delivery plan is received. (Step S1202). At this time, for example, as shown in FIG. 13, a display indicating reception (1301), a display of the number of received messages (1302), and the like may appear.

  Thereafter, a delivery list display instruction is detected (step S1203). If there is a display instruction, the delivery list shown in FIG. 4 is displayed (step S1204), and the next designated delivery destination is displayed. By pressing a map display button (0401) at the bottom of the screen, as shown in FIG. 14, a guide map (1405) showing the vehicle position (1401), delivery route (1402), and delivery destination position (1403) is shown. Is displayed (step S1205). Thereafter, route guidance is performed with a screen and voice based on the guidance map (step S1206). When the delivery destination is reached, a delivery completion button ( 8001), a non-arrival button (8002) and a delivery destination information button (8003) are displayed (step S1207). Next, by pressing a delivery destination information button (8003), delivery destination information shown in FIG. 7 is displayed (step S1208). Thereafter, the operation of the delivery completion button (8001) or the non-arrival button (8002) is detected (step S1209), and when the delivery is completed and the delivery completion button (8001) is pressed, that fact and arrival at the delivery destination are detected. The time is stored (step S1210). On the other hand, if the delivery is not completed, the non-arrival input button (8002) is pressed, and the non-arrival screen shown in FIG. 9 is displayed (step S1211). By pressing one of the buttons, the cause of the arrival and the delivery destination arrival time are stored (step S1212). And after repeating the process mentioned above about all the delivery destinations in a delivery plan, when a delivery vehicle returns to the center of a delivery base, a delivery management data (0001) receives delivery performance data.

  The storage unit, the input unit, the display unit, and the like illustrated in FIG. 2 in the delivery management device (0001) and the delivery terminal (0002) according to the present embodiment execute the above-described functions in addition to performing one function. It is possible.

  The package delivery method and package delivery support system according to the present invention can be used in various delivery fields that require strict adherence to a designated delivery time, since it is possible to easily deliver a package with high accuracy by utilizing detailed information at a delivery destination.

It is a figure showing the whole delivery support system composition concerning an embodiment. It is a figure which shows the relationship between a delivery management apparatus and the terminal for delivery. It is a functional block diagram of a delivery management apparatus. It is a figure which shows an example of a delivery list. It is a flowchart which shows an example of the process in a delivery management apparatus. It is a functional block diagram of a delivery terminal. It is a figure which shows the example of a display of delivery destination information. It is a figure which shows the guidance screen at the time of delivery destination arrival. It is a figure which shows a non-arrival input example. It is a figure which shows the example of a menu display in the terminal for delivery. It is a table which shows an example of an interface item. It is a flowchart which shows an example of the process in the terminal for delivery. It is a figure which shows the receiving state of delivery plan information. It is a figure which shows the guidance display example of a delivery route.

Explanation of symbols

(0001) Delivery management device (0002) Delivery terminal (3001) Delivery destination information storage unit (3002) Map data storage unit (3003) Delivery plan creation unit (3004) Delivery plan storage unit of delivery management device (3005) Delivery list Creation unit (3006) Delivery result storage unit of delivery management device (3007) Delivery destination information input unit (6001) Delivery plan storage unit of delivery terminal (6002) Guide map data storage unit (6003) Own vehicle position detection unit (6004) ) Guidance display unit (6005) Delivery destination information display unit (6006) Delivery status input unit (6007) Delivery result storage unit of delivery terminal (6008) Delivery list display unit (6009) Operation display unit (6011) Non-arrival information input Department (6012) Voice Guidance Department

Claims (22)

  In the delivery management device, a step of creating a delivery plan of the package based on the delivery destination information including the detailed information of the delivery destination and the map data, a step of transmitting the delivery plan information from the delivery management device to the delivery terminal, A package delivery method, comprising: a step of displaying a guidance map showing a delivery destination position and a delivery route based on the delivery plan information and the position of the own vehicle at a terminal; and a step of displaying detailed information of the delivery destination during delivery. .   2. The package delivery method according to claim 1, wherein a delivery plan is created in the delivery management device based on a designated delivery time in addition to delivery destination information.   The delivery management apparatus further includes a step of creating a delivery list in which delivery destinations in the delivery plan are displayed as a list, and the delivery plan information includes the delivery list information, and the delivery terminal stores the delivery list information. The package delivery method according to claim 1 or 2, further comprising a step of displaying.   The package delivery method according to any one of claims 1 to 3, wherein voice guidance is performed together with guidance map display in a step of displaying a guidance map at a delivery terminal.   Detailed information in the delivery destination information is added to the basic information of the delivery destination. The delivery management device further includes a step of adding the detailed information to the basic information of the delivery destination. 5. The package delivery method according to claim 1, wherein detailed information is displayed when the delivery destination arrives.   The basic information of the delivery destination includes at least the name, address, telephone number, latitude and longitude corresponding to the location of the address and the number of packages, or further the designated delivery time, and the delivery destination detailed information contains at least the delivery destination. The package delivery method according to any one of claims 1 to 5, wherein the package delivery method includes a building type, an approach method to the building, and a package delivery method.   The delivery management device further comprises a step of inputting delivery destination information or a delivery designated time, and a step of storing the inputted delivery destination information. The package delivery method according to one item.   The step of inputting the delivery status at the delivery terminal, the step of storing the delivery result including the delivery status and the actual arrival time at the delivery destination, and the step of transmitting the delivery result from the delivery terminal to the delivery management device The package delivery according to any one of claims 1 to 7, further comprising a step of storing a delivery record received from the delivery terminal by the delivery management device. Method.   The delivery plan information created by the delivery management device includes the delivery destination name, address, telephone number, latitude and longitude corresponding to the address location, delivery type, number of packages, delivery destination building type, approach method to the building, and A package delivery method, wherein delivery guidance is performed by a delivery terminal using an interface item of a delivery time of a package or a designated delivery time.   A delivery support system including a delivery management device placed at a delivery base and a delivery terminal mounted on a delivery vehicle, wherein the delivery management device inputs delivery destination information including detailed information about the delivery destination. A destination information input unit, a delivery destination information storage unit that stores the input delivery destination information, a map data storage unit that stores map data including a road network necessary for creating a delivery plan, and the delivery destination information; A delivery plan creation unit for creating a delivery plan based on the map data; and a delivery plan storage unit for storing the created delivery plan, wherein the delivery terminal stores the delivery plan. A storage unit, a guide map data storage unit storing map data necessary for delivery guidance, a host vehicle position detection unit for detecting the host vehicle position, and a guide including the host vehicle position, a delivery destination and a route to the delivery destination A guidance display that displays a map, And a delivery destination information display unit for displaying the delivery destination information, delivery support system.   The delivery plan creation unit of the delivery management device also calculates the estimated arrival time at the delivery destination based on the distance to the delivery destination and the scheduled speed of the delivery vehicle. The delivery support system according to claim 10, wherein time is included.   The delivery management apparatus further includes a delivery record storage unit for storing a delivery record including an actual delivery situation and an actual arrival time at the delivery destination, and a delivery situation in which the delivery terminal inputs the actual delivery situation. 12. The delivery support system according to claim 10, further comprising: an input unit; and a delivery result storage unit that stores the input delivery status and the actual arrival time at the delivery destination.   The delivery management device further includes a delivery list creation unit that creates a list of delivery destinations in the delivery plan, and the delivery terminal further includes a delivery list display unit that displays the delivery list. The delivery support system according to any one of claims 10 to 12. The delivery terminal further includes a voice guidance output unit that performs voice guidance together with a guidance display of the delivery route;
The delivery support system according to any one of claims 10 to 13.   The delivery terminal further includes an operation instruction unit for selecting and instructing an operation displayed on a menu, and a non-arrival information input unit for inputting non-arrival information of a package. The delivery support system described in the section.   Map data including a delivery destination information input unit for inputting delivery destination information including detailed information about the delivery destination, a delivery destination information storage unit for storing the input delivery destination information, and a road network necessary for creating a delivery plan A delivery management apparatus comprising a stored map data storage unit, a delivery plan creation unit that creates a delivery plan based on the delivery destination information and map data, and a delivery plan storage unit that stores the created delivery plan .   The delivery plan creation unit of the delivery management device also calculates the estimated arrival time at the delivery destination from the distance to the delivery destination and the speed of the delivery vehicle. The delivery plan includes the estimated arrival time for each delivery destination. The delivery management apparatus according to claim 16, further comprising:   The delivery management device further includes a delivery list creation unit for creating a list of delivery destinations in the delivery plan, and a delivery result storage unit for storing delivery results including actual delivery status and actual arrival time at the delivery destination. The delivery management device according to claim 16 or 17, characterized by comprising:   A delivery plan storage unit that stores a delivery plan, a guide map data storage unit that stores map data necessary for delivery guidance, a host vehicle position detection unit that detects the host vehicle position, a host vehicle position, and a delivery destination And a delivery terminal having a guidance display unit for displaying a guidance map including a route to the delivery destination, and a delivery destination information display unit for displaying delivery destination information.   A delivery list display unit for displaying a delivery list, a delivery status input unit for inputting an actual delivery status, and a delivery record storage unit for storing the input delivery status and the actual arrival time at the delivery destination The delivery terminal according to claim 19, comprising: a delivery terminal.   21. The delivery terminal according to claim 19 or 20, further comprising a voice guidance output unit for performing voice guidance along with a guidance for a delivery route.   The delivery terminal according to any one of claims 19 to 21, further comprising: an operation instruction unit that instructs an operation based on an operation menu; and a non-arrival information input unit that inputs non-arrival information of a package. .

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