JP2006093763A - Cti system and program thereof - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a system connectable to telephone sets and providing weather information of a location as information related to a user. <P>SOLUTION: The CTI system obtains the location of the telephone set from a telephone number of the telephone set of the user, searches the weather information of the location from a weather information database, and displays the searched weather information to a screen of a CTI terminal of the CTI system. The weather information database applies CSV conversion to weather information data obtained in advance from a homepage of the Meteorological Agency and stores the converted data. Thus, an operator can quickly obtain the weather information of the location of the user from the screen of the CTI terminal of the CTI system. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a CTI system that can be connected to a telephone, and more particularly, to a system for displaying weather information of a telephone location on a CTI terminal screen and a program thereof.

It is a common practice for a user to place an order for a product using a telephone or to make an inquiry to a company consultation desk. At this time, communication between the interlocutors is important, and if good communication is achieved, it is directly connected to an increase in orders from the user, etc., and it is possible to listen to the user's intentions and complaints and respond quickly to this. It becomes possible. However, there is no system for providing information that can be used as a starting point for developing conversations, so it is necessary to conduct formal conversations.
JP2001-320487A

An object of the present invention is to provide location weather information as information about a user in a CTI system connectable to a telephone.
An additional problem of the invention of claim 2 is that the weather information data is converted into CSV, and the weather information is displayed on the CTI terminal screen in an easy-to-read manner.
An additional object of the invention of claim 3 is to obtain the location of the telephone in a simple manner using the area code of the user's telephone number.
An additional problem of the invention of claim 4 is to include earthquake information in the weather information data so that information about the user is real-time.

  A CTI system according to the present invention is a CTI system connectable to a user's telephone, and includes weather information storage means for periodically receiving weather information data and updating a weather information database with the received weather information data. , A location specifying means for specifying the location from the telephone number of the user, a search means for searching the weather information database for the weather information data of the specified location, and the weather information of the location obtained by the search And a display means for displaying the data on the CTI terminal screen.

  Preferably, the weather information storage means performs CSV conversion on the received weather information data and updates the weather information database by batch processing, and graphically displays the CSV converted data on the CTI terminal screen. Means are provided (claim 2).

  Preferably, the location is specified from the area code of the user's telephone number. More preferably, the weather information data includes earthquake information data.

  According to the CTI system program of the present invention, an instruction for periodically receiving weather information data, an instruction for updating the weather information database with the weather information data, and a location of the user are specified from the telephone number of the user. A command for retrieving the weather information data of the specified location from the database, and a command for displaying the weather information data obtained by the search on a CTI terminal screen. 5).

  According to the first aspect of the present invention, when an incoming call is received from the user's telephone to the CTI terminal, the CTI terminal side specifies its location from the user's telephone number. The weather information database of the CTI terminal stores weather information of each place in advance, and this is updated periodically. The weather information of the specified location is obtained by searching the weather information database and displayed on the screen of the CTI terminal, whereby the operator can obtain the weather information as information about the user. The weather information includes, for example, real-time weather conditions, weather forecast information, etc., is a topic of interest regardless of the user's generation, gender, business type, etc., and is unrelated to the user's personal information and gives discomfort Information without worry. Therefore, if the weather information is taken into the conversation as a means of communication with the user, it can be used for smooth conversation and can be used as effective information.

  When calling a user from the CTI terminal side, the user's location can be obtained from the calling number, so that when the connection is established, the relevant weather information is already displayed on the CTI terminal screen, and the conversation is smoothly performed. You can start.

  The weather information of each location can be obtained from, for example, the homepage of the Japan Meteorological Agency, etc., and the weather information database of the CTI terminal can be updated with the latest weather information data every time the data on the homepage is updated. Here, the weather information data is periodically received. However, the weather information data includes the case where the weather information data is updated every hour like the weather observation data, the case where it is updated as needed like the weather information, and the like. It is updated with the latest data each time.

  In the invention of claim 2, since the received weather information data is stored (updated) in the weather information database by batch processing after CSV conversion, the update processing to the weather information database can be performed at high speed. Further, weather information data is graphically displayed on the CTI terminal screen instantly when the operator needs it, so that the operator can start a conversation promptly.

  According to the third aspect of the present invention, the weather information database can be easily searched if the CTI terminal uses the area code of the user's telephone number regardless of the receiving side or the calling side.

  According to the fourth aspect of the present invention, it is possible to add the earthquake information data to the information displayed on the CTI terminal screen, so that the operator can quickly convey information that the user wants to know. As the earthquake information data, for example, earthquake-related data provided on the website of the Japan Meteorological Agency is used.

  In the invention of claim 5, in the CTI system of claim 1, it is possible to display the weather information of the user's location on the CTI terminal screen and to provide information useful for the operator and the user.

  In the following, an optimum embodiment for carrying out the present invention will be shown.

  1 to 3 show an embodiment. In FIG. 1, reference numeral 1 denotes a general user's telephone, which may be a normal telephone or an Internet telephone. Reference numeral 2 denotes a CTI system, and a plurality of telephones 1 are connected to an interface (I / F) 4 of the CTI system 2 via a public telephone network 6 or the like. The public telephone network 6 may use, for example, B-ISDN or the like. In the case of an Internet telephone, an Internet line is used. The user can also use a mobile phone or PHS. The CTI system 2 is provided with a plurality of CTI servers 8 such as personal computers, and corresponds to the plurality of telephones 1 respectively. Reference numeral 10 denotes a CTI terminal screen of the CTI server 8, and reference numeral 12 receives an operator input using a keyboard.

  The interface 4 includes an area code detecting unit 14, a CSV converting unit 20, a customer information database 22, a weather information database 24, and the like. The area code detection unit 14 obtains the area code of the user's telephone 1 from the telephone number. The CSV conversion unit 20 converts the weather information data downloaded from the homepage 16 of the Japan Meteorological Agency via the Internet 18 from HTML data to CSV data. The customer information database 22 stores user-related information such as the user's telephone number, address, name, age, and other ID data, communication history, and purchase history. The weather information database 24 stores the weather information data after the CSV conversion.

  FIG. 2 is a block diagram illustrating a configuration of the program 40 of the CTI system according to the embodiment. The program 40 of the embodiment includes an area code detection command 50 for detecting the area code of the user's telephone number, a data conversion command 60 for CSV conversion of weather information data obtained from the homepage of the Japan Meteorological Agency, Weather information database creation instruction 70 for updating the weather information database with the weather information data converted into CSV data, and weather information for obtaining the weather information of the user's location from the weather information database using the detected area code A database search instruction 80 is provided.

The operation of the embodiment will be described with reference to FIGS. In the embodiment, when a user places a telephone order for a product, receives an inquiry about a product, or receives other telephone services, the embodiment uses a telephone to contact a company product orderer. When the user pushes a predetermined telephone number and the call destination is provided with the CTI system 2, the area code detecting unit 14 calls the interface 4 of the CTI system 2 that receives the call from the user. The area code of the telephone number of the telephone 1 is obtained. If the user is using a mobile phone or PHS, it can be known from the base station at the location where the user is calling from. In the case of an IP phone, the location can be obtained using the IP address of the phone.
When the user's telephone number is set to caller ID non-notification or is an international call, the customer information database 22 is searched after obtaining the customer information after receiving the call to the operator. Identify its location.

  As shown in FIG. 3, in the CTI system 2, weather information such as weather information, weather forecasts, typhoon information, weather warnings / warnings, weather observation data, etc. in various parts of Japan is preliminarily transmitted from the homepage 16 of the Japan Meteorological Agency via the Internet network 18. Data 26 is being downloaded. Various information is disclosed on the homepage 16 of the Japan Meteorological Agency, and these are updated, for example, every hour or week depending on the type of information. Therefore, the CTI system 2 updates the weather information database 24 every time new information is obtained. In the embodiment, the weather information is obtained from the homepage 16 of the Japan Meteorological Agency, but the present invention is not limited to this. For example, a weather information distribution service or the like may be used. In addition to weather information in various parts of Japan, it is possible to deal with a wide range of users by obtaining earthquake information and the like, and weather information in various parts of the world.

  If the downloaded weather information data is HTML data, the weather information database 24 is updated after converting the data into CSV data. In the embodiment, since weather information data of HTML data is obtained from the homepage 16 of the Japan Meteorological Agency, data conversion is performed to CSV data. When the data obtained from the weather information distribution service or the like is already CSV data, it is not necessary to perform data conversion, and the received data is stored in the weather information database 24 as it is. Furthermore, when the downloaded weather information data is stored in the weather information database 24 as it is and needs to be displayed on the CTI terminal screen 10, it is taken out from the weather information database 24, converted into CSV, and displayed on the CTI terminal screen 10. Good. In the embodiment, terms such as update and storage of weather information in the database are used, but they are not particularly used separately.

  When the area code detecting unit 14 obtains the area code of the telephone 1, it is used to search the weather information database 24 to obtain local weather information corresponding to or including the area code. . The customer information database 22 is searched from the telephone number of the telephone 1 and the weather information is displayed on the CTI terminal screen 10 together with the corresponding customer information. FIG. 3 shows a screen 28 in which customer information and weather information are displayed on the CTI terminal screen 10. Note that the content and format of the weather information to be displayed can be arbitrarily determined.

  An operator who takes a call from the user can know the customer information of the user by looking at the display screen 28 and can also know the weather information of the user's location. Therefore, the operator can smoothly advance the conversation with the user by starting from a topic that is not disturbing like weather information and is of interest to most people. In this way, information useful for communication with the user can be obtained from the display screen 28.

  Similarly, when a call is made from an operator to a specific user, the location of the user is obtained from the transmission number (telephone number) to the user selected by the operator in the area code detecting unit 14, and the information is obtained from the weather information database 24. Get local weather information. The weather information is displayed on the CTI terminal screen 10 together with the customer information obtained from the customer information database 22. Since this process can be performed in parallel with the process of connecting the telephone line to the user, the screen 28 is already displayed on the CTI terminal screen 10 of the operator when the connection is successful after calling the user. The operator can immediately and smoothly proceed with the conversation with the user. In particular, the story of the weather can be used as a greeting, and if earthquake information is transmitted, new information can be provided to the user and communication can be facilitated.

Thus, the weather and weather information of the user's location are displayed on the CTI terminal screen using the CTI system and the program of the embodiment. Weather and weather information are topics of interest regardless of the user's industry, region, generation, gender, etc., and the displayed data is timely, so the operator tells the user this information and communicates with the user. It can be used as a clue for communication. If good communication between the operator and the user is established, the explanation of the operator can be heard even when conducting product promotions, etc., and the items the user is interested in (the field of interest, the name of the product to be purchased) And services, etc.) will be found, so it will be directly related to sales. In addition, since the user's real intention can be extracted, it is possible to take an appropriate response. Further, in the conversation with the user, for example, what product is highly interested in, what kind of layer is interested, data such as age, sex, residence, etc. can be obtained. In addition, the type of information that the user is seeking can be obtained, and information necessary for marketing can be obtained.

The figure which shows the structure of the CTI system of an Example. The block diagram which shows the structure of the program of the CTI system of an Example The figure which shows typically the handling of the weather information data in an Example

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 User's telephone 2 CTI system 4 Interface 6 Public telephone network 8 CTI server 10 CTI terminal screen 12 Keyboard 14 Area code detection part 16 Japan Meteorological Agency homepage 18 Intermet network 20 CSV conversion part 22 Customer information database 24 Weather information database 26 Japan Meteorological Agency Weather Information Data 28 CTI Terminal Display Screen 40 CTI System Program 50 Area Code Detection Instruction 60 Data Conversion Instruction 70 Weather Information Database Creation Instruction 80 Weather Information Database Search Instruction

Claims (5)

A CTI system connectable to a user's phone,
Weather information storage means for periodically receiving weather information data and updating the weather information database with the received weather information data;
Location identification means for identifying the location from the user's phone number;
Search means for searching the weather information data of the specified location from the weather information database;
A CTI system comprising: display means for displaying the weather information data of the location obtained by the search on a CTI terminal screen.   The weather information storage means performs CSV conversion on the received weather information data and updates the weather information database by batch processing, and a means for graphically displaying the CSV converted data is provided on the CTI terminal screen. The CTI system of claim 1, wherein:   3. The CTI system according to claim 1, wherein the location is specified from an area code of the user's telephone number.   The CTI system according to claim 1, wherein the weather information data includes earthquake information data. Instructions for periodically receiving weather information data;
Instructions for updating the weather information database with the weather information data;
An instruction to determine the location from the user's phone number;
A command for retrieving the weather information data of the specified location from the database;
A program of a CTI system provided with an instruction for displaying the weather information data obtained by the search on a CTI terminal screen.