JP2006041964A - Program for executing information processing related to communication means - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To select a communication means that takes into consideration the circumstance of a receiving person and the circumstance of the communication means. <P>SOLUTION: This information processing method related with a communication method for allowing a first user to communicate with a second user comprises an extraction step of extracting data related with a communication means, corresponding to the status of the second user from a data storage part; and a data generating step of generating data, expressing a status at a processing point of time for each communication means to the second user by using the extracted data related with the communication, means corresponding to the status of the second user, and for transmitting the data to the terminal of the first user. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a communication technique, and more particularly to an information processing technique for selecting a contact means.

  For example, Japanese Patent Laid-Open No. 2000-196729 discloses a technique for facilitating searching and determining a partner in a telephone having a telephone directory function. That is, the image data of the image obtained from the imaging means or the information communication path and the unique attribute data related to the image are stored in the memory as a set. When the search means is operated, the image data is sequentially read from the memory, and an image is displayed on the display by the read image data. When the decision means is operated, information that identifies the other party of communication using attribute data paired with image data of the image displayed on the display among attribute data stored in the memory is communicated Send to the road. Basically, the other party is specified by an image, and it is not possible to select a preferable contact means in consideration of the other party's situation comprehensively.

  Japanese Patent Laid-Open No. 9-128343 discloses a technique for dynamically communicating between users who are referring to information held by the same server system. That is, in a network system in which a plurality of client systems refer to information held by a server system via a network, a personal information management unit that manages personal information of all client system handlers who are referencing information in the server system A personal information display unit that converts the personal information into an icon and displays the list on the display screen for each client system, and when one of the icons is specified on the screen, the specified client system And a communication application execution unit that establishes the communication path, and appropriately performs communication between users who are referring to information held by the same server system without using the server system. Even with the technology described in this publication, it is not possible to select a preferred contact address in consideration of the other party's situation comprehensively.

Further, Japanese Patent Laid-Open No. 10-341301 aims to secure delivery safety by acquiring an optimum transmission medium and address for recipients outside the organization and at remote locations and delivering the message. Have been disclosed. That is, when the user inputs a delivery request and message to the client, the first MDA obtains the address of the second MDA together with the optimum transmission medium when the recipient is a remote user, and when the recipient is a local user. Obtain the address of the remote printer connected to the LAN. When the second MDA receives an inquiry from the first MDA, the second MDA inquires whether or not the first MDA can be trusted with respect to the trust server list. The optimum address and the optimum transmission medium are supplied to the first MDA. The first MDA creates envelope data based on this and sends it to the message delivery subsystem. This publication discloses a technique for specifying a transmission medium with reference to a recipient's schedule or the like. However, although the situation of the recipient is specified, the situation of the contact means is not considered.
JP 2000-196729 A JP-A-9-128343 JP-A-10-341301

  As described above, in the prior art, the user cannot select a specific contact means in consideration of the situation of the recipient and the situation of the contact means.

  Accordingly, an object of the present invention is to provide an information processing technique for enabling selection of a contact means in consideration of the situation of a recipient including an incoming intention indication and the situation of a contact means.

  The information processing method related to the contact means for the first user to contact the second user, according to the present invention, is obtained from the data storage unit (for example, the awareness state table in the embodiment) from the second user. An extraction step for extracting data relating to the contact means according to the state, and the extracted data relating to the contact means corresponding to the state of the second user, for each contact means to the second user at the time of this processing A data generation step of generating data representing the state and transmitting the data to the terminal of the first user.

  In this way, the first user can grasp the state of the contact means to the second user regardless of the specific state of the second user, so select the preferred contact means. Will be able to.

  In the present invention, the method further includes a step of referring to at least the group table and extracting users excluding the first user from users belonging to the same group as the first user and specifying the user as the second user. You may make it. For example, since users who belong to the same group contact relatively frequently, if such users are specified in advance, usability is improved.

  In addition, the data generation step described above uses the extracted data relating to the contact means according to the state of the second user to identify a contact means that can be used at the time of this processing, You may make it include the display data generation step which produces | generates the data containing the icon corresponding to the identified contact means as data showing the state in this process time. By presenting only the available contact means with icons, the visibility of the contact means can be improved.

  Further, the display data generation step described above specifies the second user's incoming policy for the first user from the incoming policy storage unit including the incoming policy indicating whether or not the incoming call during the call is possible for the contact means related to the call. Using the step, the second user's incoming policy for the first user and the data related to the contact means according to the state of the second user, the decoration data for the icon for the contact means related to the call is generated A decoration data generation step. By reflecting the incoming policy of the side receiving the contact, a more preferable contact means can be selected on the side of the contact.

  Furthermore, in the present invention, in accordance with a user search request from the first user, a step of extracting users satisfying the conditions specified by the first user from the user data storage unit, and specifying from the extracted first user The method may further include a step of specifying a user satisfying the set condition as the second user. This is because the state of the contact means may be searched for a specific user.

  A program for causing a computer to execute the information processing method according to the present invention can be created. The program is, for example, a storage medium or storage device such as a flexible disk, a CD-ROM, a magneto-optical disk, a semiconductor memory, and a hard disk. Stored in In some cases, digital signals are distributed over a network. Note that data being processed is temporarily stored in a storage device such as a computer memory.

  According to the present invention, it becomes possible to select a contact means in consideration of the situation of the recipient and the situation of the contact means.

  FIG. 1 shows a system configuration according to an embodiment of the present invention. For example, a management server 5, one or a plurality of terminal adapters 7, an email server 21, and a voicemail server 23 are connected to an IP network 1 such as the Internet or an intranet by wireless or wired. . The user terminal 3 has a softphone function and is connected to a headset 11. The terminal adapter 7 is connected to the corresponding user terminal 3 and the fixed telephone 9, and the terminal adapter 7 is connected to the public telephone exchange network 17. The public telephone exchange network 17 is connected to a mobile phone network 19. Note that the voice mail server 23 may be connected to the public switched telephone network 17. A cellular phone mail server 25 and one or more cellular phones 13 are connected to the cellular phone network 19 via a radio base station (not shown). Note that an RFID (Radio Frequency IDentification) card 15 can be attached to the mobile phone 13. However, in some cases, a semiconductor chip having the same function is built in the mobile phone 13 instead of the RFID card 15.

  The management server 5 includes a care-of state registration unit 501, a mode storage unit 503, a communication page / data generation unit 505, a search user / data generation unit 507, a user management database (DB) 509, a user authentication processing unit 511, and a management table storage. Part 520. The management table storage unit 520 includes a user affiliation group table 521, a group table 523, an access management table 525, an incoming call policy table 527, a mode priority table 528, and a care-of state table 529. Since details of each processing unit will be described later in the description of the processing flow, reference and registration relationships will be described here. The awareness state registration unit 501 registers data in the mode storage unit 503 and the management table storage unit 520. The communication page / data generation unit 505 performs processing with reference to the mode storage unit 503 and the management table storage unit 520. The search user data generation unit 507 performs processing with reference to the user management DB 509, the mode storage unit 503, and the management table storage unit 520. The user authentication processing unit 511 performs processing with reference to the user management DB 509. Although not shown in the figure, the management server 5 has a SIP (Session Initiation Protocol) server function, and enables, for example, a telephone connection between the user terminal 3 and a terminal having another softphone function. Yes.

  The terminal adapter 7 includes a relay processing unit 71, a care-of state manager 73, an infrared sensor 75, an RFID receiver 77, and a terminal control table 79. The relay processing unit 71 performs data relay processing between the fixed telephone 9 or the user terminal 3 and the IP network 1 or the public switched telephone network 17. The infrared sensor 75 detects the presence or absence of the user and notifies the care-of state manager 73. The RFID receiving unit 77 wirelessly receives user login data and the like from the RFID card 15 of the mobile phone 13 within a certain distance and notifies the care-of state management unit 73. The care-of state manager 73 receives data relating to changes in the user state from the infrared sensor 75 or the RFID receiver 77, refers to the terminal control table 79, controls the state of the user terminal 3 or the fixed telephone 9, and the management server 5. Data output processing to.

  The management server 5 and the user terminal 3 are computer devices as shown in FIG. 2, and include a memory 201, a CPU 203, a hard disk drive (HDD) 205, a display control unit 207 connected to the display device 209, and a removable device. A drive device 213 for the disk 211, an input device 215, and a communication control unit 217 for connecting to a network are connected by a bus 219. An application program including an operating system (OS) and a program for realizing processing in the present embodiment is stored in the HDD 205, and is read from the HDD 205 to the memory 201 when executed by the CPU 203. It is. If necessary, the CPU 203 controls the display control unit 207, the communication control unit 217, and the drive device 213 to perform necessary operations. Further, data in the middle of processing is stored in the memory 201, and if necessary, stored in the HDD 205. A program for realizing the processing in the embodiment of the present invention is stored in the removable disk 211 and distributed, for example, is received from the drive device 213 or via the network and communication control unit 217, and is installed in the HDD 205. Such a computer apparatus realizes various functions described below by organically cooperating hardware such as the CPU 203 and the memory 201 described above with the OS and necessary application programs.

  FIG. 3 shows an example of the table configuration of the user affiliation group table 521 stored in the management table storage unit 520 and stored data. FIG. 3 shows an example of a table for “user A”. Here, “A00001” is a user ID, and a unique value is assigned to each user. However, in the following, for the sake of easy understanding, “User A” will be described as data indicating a user ID. In the example of FIG. 3, “CUG (Closed User Group) 1”, “CUG 2”, “CUG 3”, and “CUG 4” are registered corresponding to the user IDs, and the user is in these groups. You can see that it belongs to. For example, “CUG1” is a group ID (or name) and is a unique value for each group. Such a table is prepared for each user, and it is possible to refer to which group each user belongs.

  FIG. 4 shows an example of the table configuration of the group table 523 stored in the management table storage unit 520 and stored data. FIG. 4 shows an example of a table for the group “CUG1”. The example of FIG. 4 shows a state in which at least “user A”, “user B”, and “user C” are registered corresponding to “CUG1”, and these users are assigned to the group “CUG1”. You can see that you belong. Also, corresponding to each user, data indicating that the service types “B1”, “B2”, “O1”, and “O2” are valid (circled for convenience of explanation here) or invalid. It shows a state in which data to be shown (here, a hyphen for convenience of description) is registered. In the present embodiment, “B1” indicates a basic telephone system service such as a soft phone, a fixed phone, a mobile phone, etc., and “B2” indicates an instant message, e-mail (Internet mail), voice mail, etc. Refers to basic IP data services. “O1” indicates a telephone system option service such as roaming or conference call, and “O2” indicates an IP data system option service such as roaming or application linkage. In this way, validity or invalidity may be registered for each service group, or validity or invalidity may be registered for each service. Such a table is prepared for each group, and the users constituting each group and the service types effective for each user can be referred to.

  FIG. 5 shows an example of the table configuration of the access management table 525 stored in the management table storage unit 520 and stored data. FIG. 5 shows an example of a table for the group “CUG1”. In the example of FIG. 5, it is shown that data related to “basic settings” and data related to “option settings” are registered corresponding to “CUG1”. As basic settings, data of service types (data indicating validity or invalidity for each service) that can be used in communication between users belonging to the group, that is, users belonging to “CUG1”, and users outside the group, that is, “ This indicates that service type data (data indicating validity or invalidity for each service) that can be used in communication from a user who does not belong to “CUG1” to a user who belongs to “CUG1” is registered. In this example, use of all service types such as “B1”, “B2”, “O1”, and “O2” is permitted for users in “CUG1”. On the other hand, only the use of the communication means included in “B1” is permitted for the communication from the user who does not belong to “CUG1” to the user who belongs to “CUG1”.

  In addition, as an option setting, service type data (data indicating validity or invalidity for each service) that can be used in communication from a user belonging to a group included in the general company group to a user belonging to “CUG1” is registered. It is shown that. In this example, the use of the contact means included in “B1” and “B2” is permitted for the communication from the user included in the in-house general group to the user belonging to “CUG1”. The groups included in the internal general group shall be specified separately. For users belonging to groups other than “CUG1” and corresponding to “internal general group”, the setting for “internal general group” which is an option setting is preferentially used. For users who belong to a group other than “CUG1” and not a “general general group”, the setting for “outside group” in “basic setting” is used. Such a table is prepared for each group, and “presentation” of access (contact) means for users belonging to each group is restricted. Depending on the group, option settings may not be set.

  FIG. 6 shows an example of the table configuration of the incoming policy table 527 stored in the management table storage unit 520 and stored data. The example of FIG. 6 includes a column 600 of designation items for specifying a group or a user to be applied, a column 602 of a free mode for setting in the free mode, and a column of work mode 604 for setting in the work mode. It is included. The incoming policy table 527 is provided for each user or group, and FIG. 6 shows an example of the incoming policy table 527 for “user A”, for example. In the present embodiment, the incoming policy means a setting relating to incoming permission of a telephone service. For example, the setting is whether to allow incoming calls during a conversation. The free mode and the work mode represent user modes. When the user logs in to the system, the user performs a mode setting operation automatically or at an arbitrary timing, whereby any mode is associated with each user. For example, the mode setting can be switched such that the company mode is set when the user is present at the workplace, and the free mode is set otherwise. In this example, a hyphen, “CW”, or “NoCW” is registered in the free mode column 602 and the work mode column 604. The hyphen means call rejection, “CW” means call acceptance, and “NoCW” means busy call rejection. For example, when “user A” is in the work mode, the value in the work mode column 604 is applied as the incoming policy.

  In the example of FIG. 6, “default” is registered in the first row of the column 600 of designated items. This indicates that the setting in the first line is applied to a group other than the group or user specified in the second and subsequent lines. That is, in the example of FIG. 6, for users belonging to “CUG1” or “CUG3” and users other than “user B” and “user C”, incoming calls are rejected (hyphen) regardless of the mode of user A. Indicates that this applies.

  FIG. 7 shows an example of the table configuration of the mode priority table 528 stored in the management table storage unit 520 and stored data. The example of FIG. 7 includes a group column 700, a free mode column 702, and a work mode column 704. The mode priority table 528 is provided for each user, and is referred to when one group needs to be specified for users belonging to a plurality of groups. In the free mode column 702 and the work mode column 704, numbers representing priority are registered, and the smaller the number, the higher the priority. FIG. 7 shows an example of the mode priority table 528 for a specific user, for example. For example, when the user is in the work mode, the group “CUG2” having the priority “1” is identified as the highest priority group. On the other hand, when in the free mode, the group “CUG1” having the priority “1” is specified as the highest priority group. The group ID of the group having the priority “1” may be registered for each of the free mode and the work mode.

  FIG. 8 shows an example of the table configuration of the awareness state table 529 stored in the management table storage unit 520 and an example of stored data. The example of FIG. 8 includes a CUG1 priority column 800, a default priority column 802, a telephone number column 804, an address column 806, a contact means column 808, and a status column 810. The awareness state table 529 is provided for each user, and the state and priority of the user for each contact means and accompanying information are registered. Although the terminal adapter is not a communication means, the status of the terminal adapter is registered in this table as a part of the data related to the user status.

  In the CUG1 priority column 800, the recommended priority order of the contact means for the users belonging to the group “CUG1” in this example is registered. The first line is for the terminal adapter. Since the terminal adapter is not a communication means, the priority order is not registered. There may be a column for registering such priorities for other groups. In some cases, a column for registering such priorities corresponding to individual users is provided. In the default priority column 802, the recommended priorities of contact means for groups and users for which priorities are not individually set as described above are registered.

  Note that the “short message” registered in the column 808 of the contact means refers to an incoming list service for a mobile phone and a mail service. However, the content of the service depends on the communication carrier. Also, the values that can be registered in the status column 810 have different patterns depending on the devices and means. In the case of a terminal adapter, one of the values “not aware”, “attentive seat”, and “attentive leaving” is registered. “Non-awareness” indicates a state in which the user is not logged in. “Careful presence” indicates a state where the user is logged in and is present. Further, “attentive leaving” indicates a state in which the user is logged in and left within a certain time. The state of some communication means is affected by the state of the terminal adapter (user awareness).

  As for the softphone, when the terminal adapter is in the “careful seat” state, either “empty” or “busy” is registered. For a landline phone (general phone), it is the same as the softphone state. For the mobile phone, when the terminal adapter is in the state of “not aware” or “attentive leaving”, one of the states “OFF”, “empty”, and “busy” is registered. For voice mail, “ON” is always registered regardless of the state of the terminal adapter. As for the short message, either “ON” or “OFF” is registered when the state of the terminal adapter is “not aware” or “attentive leaving”. For instant messages and e-mails, either “ON” or “OFF” is registered when the state of the terminal adapter is “careful seated” or “careful seated”. As for the state of the mobile phone, data acquired from a communication carrier or the like is stored.

  FIG. 9 shows an example of the table configuration of the mode storage unit 503 provided in the management server 5 and stored data. The example of FIG. 9 includes a user column 900 and a mode column 902. Thus, the mode is associated with each user. Note that the mode of the user may be held in the awareness state table 529 without providing such a mode storage unit 503.

  FIG. 10 shows an example of the table configuration of the user management DB 509 provided in the management server 5 and stored data. The example of FIG. 10 includes a user column 1000 and a password column 1002. In addition, there may be a column for storing data related to the user's attribute.

  FIG. 11 shows an example of the configuration of the terminal control table 79 provided in the terminal adapter 7 and stored data. The example of FIG. 11 includes an apparatus column 1100, an unattended column 1102, a conscious seat column 1104, and a conscious leave column 1106. In the terminal control table 79, data related to the state control of the connected device corresponding to the state of the terminal adapter 7 is registered. In the example of FIG. 11, for example, data related to the control of the fixed telephone is registered in the first line. When the state of the terminal adapter 7 is “non-attentive” or “attentive leaving”, the fixed telephone is turned “OFF”. When the state of the terminal adapter 7 is “careful seated”, a setting for turning on the fixed telephone is registered.

  In the second line, data related to the control of the user terminal is registered. When the terminal adapter 7 is “not aware”, the user terminal is turned “OFF”, and the terminal adapter 7 is set to “ A setting has been registered in which the user terminal is set to “ON” when “attentive seating” and the user terminal is set to “standby” when the state of the terminal adapter 7 is “attentive seating”. “Standby” refers to a password lock state.

  The care-of state manager 73 of the terminal adapter 7 controls the states of the user terminal 3 and the fixed telephone 9 based on such settings. In addition, since it may not be preferable for the terminal adapter 7 to execute the control of the user terminal, the terminal terminal 7 handles the user terminal as “OFF”, or treats the user terminal as “ON”. Alternatively, the communication state between the terminal adapter 7 and the user terminal may be handled as a “standby” state.

  Processing of the system shown in FIG. 1 will be described with reference to FIGS. FIG. 12 shows a flow of processing for managing the user's awareness state. First, the care-of state manager 73, the infrared sensor 75, and the RFID receiver 77 of the terminal adapter 7 monitor the user's care-of state (FIG. 12: step S1). Here, the user's awareness state to be monitored refers to logoff, logged-in seated or unattended state, and call state. The awareness state management unit 73 determines whether or not the fixed telephone 9 is in use (busy). The infrared sensor 75 determines whether the user is present or away by detecting the human body temperature. The RFID receiving unit 77 also receives login data and the like held by the RFID card 15 and determines whether or not the mobile phone 13 is within a certain distance.

  For example, when the infrared sensor 75 determines that the user is away, and the RFID receiver 77 determines that the mobile phone 13 is within a certain distance from the terminal adapter 7, the care-of state manager 73 It may be determined that the user has left the telephone set 13 and left, and a warning sound or a message may be output.

  Next, the awareness state management unit 73 determines whether or not the user's awareness state has changed (step S3). For example, when it is detected that the mobile phone 13 has newly entered within a certain distance of the terminal adapter 7, the user's awareness is a new login based on the login data held by the RFID card 15, and the change is It is determined that there was. If a user who has logged in via a specific terminal adapter is within a certain distance of another terminal adapter with a mobile phone with an RFID card, the previous terminal adapter 7 It is treated as logout and new login to the terminal adapter 7 assumed to be in the vicinity. In addition, when the absence state continues for longer than a predetermined period, it is determined that there has been a change by performing forced logoff.

  When it is determined that there is no change (step S3: No route), the process returns to step S1. On the other hand, when it is determined that there has been a change (step S3: Yes route), the care-of state manager 73 transmits data related to the user's care-of state (hereinafter abbreviated as user care-of data) to the management server 5 (step S5). ). For example, the user awareness data related to the new login includes a user ID, a password, an address of the user terminal 3 set in the terminal adapter 7, a telephone number of the fixed telephone 9, an address of the terminal adapter 7, and automatically or manually. The user mode to be set is included.

  On the other hand, the care-of state registration unit 501 of the management server 5 is in a user-ready data reception standby state (step S7). The care-of state registration unit 501 receives user care-of data from the terminal adapter 7 and temporarily stores it in a storage device such as a work memory area (step S9). In addition, although the example in which the user awareness data is automatically transmitted by the terminal adapter 7 has been shown, there is a case where the user operates the user terminal 3 to transmit the user awareness data.

  Next, the awareness state registration unit 501 determines whether the user awareness data is data related to a new login of the user (step S11). When it is determined that it is not a new login (step S11: No route), the process proceeds to step S27 described later. On the other hand, when it is determined that the login is a new login (step S11: Yes route), the user authentication processing unit 511 of the management server 5 performs an authentication process (step S13). Specifically, the login data received in step S9 is collated with the data stored in the user management DB 509. If the logged-in user leaves the seat and returns to the seated state before being forced to log off, the user is not a new login and is not subject to authentication processing. The user authentication processing unit 511 transmits the authentication result to the terminal adapter 7 (step S15).

  The care-of state manager 73 of the terminal adapter 7 receives the authentication result from the management server 5 and temporarily stores it in a storage device such as a work memory area (step S17). Then, the awareness state management unit 73 determines whether the user has been authenticated (step S19). If it is determined that authentication has not been performed (step S19: No route), authentication NG display processing is performed (step S22), and the processing returns to step S1. On the other hand, when it determines with having been authenticated (step S19: Yes route), the display process of authentication OK is performed (step S20), and the care state management part 73 performs control of a terminal state (step S21). Specifically, control of the state of the user terminal 3 and the fixed telephone 9 is performed based on the user's awareness state and the terminal control table 79. Then, the process returns to step S1.

  On the other hand, the awareness state registration unit 501 of the management server 5 determines whether the user has been authenticated after the process of step S15 (step S23). When it is determined that authentication has not been performed (step S23: No route), the processing returns to step S7. On the other hand, when it determines with having been authenticated (step S23: Yes route), the care-of state registration part 501 specifies a user's mode, and stores it in the mode storage part 503 (step S25). The mode setting may be automatically specified depending on the installation location (for example, in the company) of the terminal adapter 7 used by the user, or may be arbitrarily set by the user using the mode setting page (screen). Registration or change may be performed at the timing. Then, the awareness state registration unit 501 updates the awareness state table 529 in the management table storage unit 520 based on the user awareness data received in step S9 (step S27). That is, in the table in FIG. 8, the data of each row in the status column 810 is updated.

  In this way, the latest awareness state for each user is held in the awareness state table 529.

  FIG. 13 shows a processing flow for enabling the user to view the means for contacting other users and their status. First, for example, the user terminal 3 having a client program for displaying a communication page (referring to a screen for presenting a contact means and its state for each user as shown in FIG. 14) applies to the communication page from the user. A display operation input is received (FIG. 13: step S31). Note that the client program for displaying the communication page may automatically execute the following steps. Then, the user terminal 3 transmits a communication page data request to the management server 5 (step S33). When the communication page / data generation unit 505 of the management server 5 receives the communication page / data request from the user terminal 3 (step S35), the communication page display request source user belongs with reference to the user affiliation group table 521. A group to be used is identified and temporarily stored in a storage device such as a work memory area (step S37). For example, when the communication page display requesting user is “user A” and data as shown in the example of FIG. 3 is stored in the user affiliation group table 521, “CUG1”, “CUG2”, “ “CUG3” and “CUG4” are specified.

  Further, the communication page / data generation unit 505 identifies other users belonging to the group identified in step S37, and temporarily stores them in a storage device such as a work memory area (step S39). At this time, the communication page display request source user is excluded from the specific target in this step. For example, when “CUG1” is specified in step S37 and data as shown in the example of FIG. 4 is stored in the group table 523, at least “user B” and “user C” are specified.

  Further, the communication page / data generation unit 505 specifies one priority group for each user based on the mode of the other user specified in step S39, and temporarily stores it in a storage device such as a work memory area (step S40). S41). The user mode is specified with reference to the mode storage unit 503. For example, when the user of the communication page display request source is “user A” and “user A” and “user B” belong to both “CUG1” and “CUG2”, “user B” In step S39, the two groups are extracted. Therefore, first, the mode of “user B” is confirmed. When data as illustrated in the example of FIG. 9 is stored in the mode storage unit 503, “User B” can be identified as being in the free mode. Then, the mode priority table 528 is checked. When data as shown in the example of FIG. 7 is stored in the mode priority table 528 for “user B”, “user B” is in the free mode, so “CUG1” is specified. Note that a group to which “user A” does not belong is not a specific target.

  Further, the communication page / data generation unit 505 identifies the incoming policy based on the mode of the user who requested the communication page display, and temporarily stores it in a storage device such as a work memory area (step S43). For example, the communication page display request source user is “user A”, the mode of “user A” is the work mode, and the data shown in the example of FIG. When stored in the table 527, among the groups to which “User A” belongs, “CUG1” is specified as incoming call permission (CW), and “CUG3” is specified as busy incoming call rejection (NoCW), Other groups such as “CUG2” and “CUG4” are specified as call rejection (hyphen). Further, “User B” is specified as incoming call permission (CW) regardless of the affiliated group, and “User C” is specified as busy incoming call rejection (NoCW) regardless of the affiliated group.

  Next, the communication page / data generation unit 505 generates data of the other user list page using the processing results of Steps S37 to S43 and transmits the data to the user terminal 3 (Step S45). The user terminal 3 receives the data of the other user list page from the management server 5 and displays it on the display device (step S47). Although not shown, the other user list page is a screen including, as display data, the names of other users for each group to which the communication page display request source user belongs. In addition, display data of an incoming policy corresponding to each group or user is also included.

  The user of the communication page display request source performs selection input of another user by clicking, for example, the name of another user shown on the other user list page. The user terminal 3 receives a selection input from another user and transmits the selection input data to the management server 5 (step S49). The communication page / data generation unit 505 of the management server 5 receives the selected input data from the user terminal 3 and temporarily stores it in a storage device such as a work memory area (step S51). Further, the communication page / data generation unit 505 performs a communication means selection data generation process (step S53). The contact means selection data generation process will be described later, but contact means selection data for the selected other user is generated. Then, the communication page data generation unit 505 generates communication page data based on the contact means selection data generated by the contact means selection data generation process, and transmits it to the user terminal 3 (step S55). The user terminal 3 receives the communication page data from the management server 5 and displays it on the display device (step S57). In this way, the communication page is presented.

  FIG. 14 shows an example of the communication page. In the example of FIG. 14, a title display field 1400, group name display fields 1402a to 1402d, awareness icons 1404a to 1404c, a fixed telephone icon 1406, a voice mail icon 1408, an instant message icon 1409a, and an email icon 1410 are short-circuited. A message icon 1411, a mobile phone icon 1412, and an emergency contact button 1420 are included.

  The title display field 1400 includes a page title name and incoming setting data. The incoming setting data included in the title display field 1400 is obtained by setting the row in which the value in the column 600 of the designated item in the incoming policy table 527 (FIG. 6) for the communication page display request source user is “default”. Identified. For example, if the call rejection (hyphen) is set, “incoming call permission: none” is specified. Further, if the incoming call permission (CW) is set, “accepted incoming call: all permitted” is specified, and if the incoming call rejection (NoCW) is set, “accepted incoming call: not allowed during busy” is specified. .

  In the group name display fields 1402a to 1402d, the group name to which the user of the communication page display request source belongs and incoming setting data are shown. The incoming setting data is specified by the setting for the corresponding group in the incoming policy table 527 (FIG. 6). In the example of FIG. 14, the users belonging to the group are listed under the group name display fields 1402a to 1402d, and the contact means for each user and their status are indicated by icons.

  The awareness status icons 1404a to 1404c indicate the awareness status of the terminal adapter. Since the notice state icon 1404a is not decorated, it is indicated that the user “Hanako Yamada” is currently in the “careful seated” state. When the state of the terminal adapter is “not aware”, a notice state icon 1404b with a striped decoration is used. In addition, when the terminal adapter is in the “attentive leaving” state, a care-of state icon 1404c with a solid decoration is used. You may make it distinguish with the color of an icon.

  The fixed telephone icon 1406 indicates the state of the fixed telephone. Here, a road traffic sign entry prohibition mark is added. This is because the user “Hanako Yamada” is currently talking on the landline telephone, and the incoming call policy table 527 for the user “Hanako Yamada” (FIG. 6) is busy talking to the communication page display requesting user. Such a display is made when refusal is set. That is, it is shown that the user “Hanako Yamada” currently does not want to contact the landline telephone from the user who requested the communication page display. The entry prohibition mark is also applied to icons other than the awareness state icons 1404a to 1404c.

  The voice mail icon 1408 indicates the state of the voice mail, and includes a character string icon 1408a representing the voice mail and a circle. The circle mark is a decoration that means “recommendation”, and is the highest-priority contact means that is currently valid for each user (the contact from the communication page display requesting user is permitted to receive calls). Added to the icon. The circle is also applied to icons other than the awareness state icons 1404a to 1404c. The priority is based on the data of the awareness state table 529 for each user. Note that the display order of the icons representing the contact means may also follow the priority.

  An instant message icon 1409a of the character string “Im” indicates the state of the instant message. For “Saburo Yamaguchi” belonging to the friend group, the instant message is “recommended”, and a circled icon 1409 is shown. Further, an e-mail icon 1410 of the character string “Em” indicates an e-mail state, and a short message icon 1411 of the character string “Sm” indicates a short message state. Furthermore, the mobile phone icon 1412 indicates the state of the mobile phone.

  The user of the communication page display request source inputs a telephone number or a destination address by double-clicking, for example, any of the icons representing the means of communication (excluding those with an entry prohibition mark). You can make contact without doing it.

  When a fixed telephone (ordinary telephone) is selected as the contact means, the communication page display client program sends the management server 5 the user ID of the selected user and the identification data of the fixed telephone as the selected contact means. Send a phone number request containing When receiving the telephone number request from the user terminal 3, the management server 5 reads out the telephone number of the fixed telephone corresponding to the user ID included in the telephone number request from the care-of state table 529 corresponding to the user ID, and the user terminal 3 is returned as a response. At this time, it may be confirmed that the state of the fixed telephone is “empty”, and the telephone number of the fixed telephone may be returned as a response only when it is “empty”. When receiving the telephone number of the fixed telephone, the client program of the user terminal 3 outputs a call request including the received telephone number of the fixed telephone to the relay processing unit 71 of the terminal adapter 7. When the relay processing unit 71 of the terminal adapter 7 receives a call request including a fixed telephone number, it automatically makes a call. The following description is omitted because normal processing is performed. Note that the network via the public telephone exchange network 17 may be connected, or the other party's fixed telephone may be connected via the IP network 1.

  Even when a mobile phone is selected as the contact means, basically the same processing is performed. That is, the phone number requested and acquired by the user terminal 3 is merely the mobile phone phone number.

  The same processing is basically performed when voice mail is selected as the contact means. That is, the telephone number requested and acquired by the user terminal 3 is the voice mail telephone number.

  When an instant message is selected as the contact means, the client program for instant message or the client program for displaying the communication page sends an IP address request including the user ID of the selected user. It transmits to the management server 5. When receiving the IP address request from the user terminal 3, the management server 5 reads the IP address of the instant message corresponding to the user ID included in the telephone number request from the care-of state table 529 corresponding to the user ID, and the user A response is returned to the terminal 3. At this time, the state of the instant message in the awareness state table 529 may be confirmed. When the client program of the user terminal 3 receives the IP address of the instant message, the client program displays a message transmission screen for the selected user and prompts the user to input characters, audio, video, etc., or to select a file. . Subsequent processing is the same as usual and will not be described further.

  Further, when the e-mail is selected as the contact means, the communication page display client program transmits an e-mail address request including the user ID of the selected user to the management server 5. When the management server 5 receives the email address request from the user terminal 3, the management server 5 reads the email address corresponding to the user ID included in the email address request from the care-of state table 529 corresponding to the user ID. 3 is returned as a response. Upon receiving the e-mail address, the client program for displaying the communication page of the user terminal 3 starts the e-mail client program and displays a new e-mail creation screen in which the e-mail address received as the destination is set. , Prompt the user to input characters. Subsequent processing is the same as usual and will not be described further.

  When the short message is selected as the contact means, the communication page display client program transmits a short message address request including the user ID of the selected user to the management server 5. When the management server 5 receives the short message address request from the user terminal 3, the management server 5 sets the address of the short message corresponding to the user ID included in the short message address request to the awareness state table corresponding to the user ID. Read out from 529 and send it back to the user terminal 3 as a response. When the client program for displaying the communication page of the user terminal 3 receives the address of the short message, it activates the program for sending the short message, and a new mail in which the address of the short message received as the destination is set. Display the creation screen and prompt the user to enter characters. When the user inputs characters and is instructed to transmit, the short message transmission program transmits the short message via the terminal adapter 7. Since the processing after this is not different from usual, it will not be described further.

  Further, when the softphone is selected as the contact means, a telephone number request including the user ID of the selected user and the identification data of the softphone as the selected contact means is transmitted to the management server 5. Upon receiving the telephone number request from the user terminal 3, the management server 5 reads out the telephone number of the softphone corresponding to the user ID included in the telephone number request from the care-of state table 529 corresponding to the user ID, and the user terminal 3 is returned as a response. At this time, it is possible to confirm whether the softphone state is “empty” and return the softphone telephone number as a response only when the softphone state is “empty”. Upon receiving the softphone phone number, the client program of the user terminal 3 outputs the softphone phone number to the SIP softphone client program installed in the user terminal 3, and the softphone Process to make a call to the client program.

  Note that the user of the communication page display request source selects the user to be contacted and clicks the emergency contact button 1420 when he / she wants to make a contact regardless of the state of the contact user. In this case, the contact means is specified according to the emergency contact means specifying process flow described later, and the communication page display request source user can select and contact an appropriate contact means based on the display content of the communication page.

  FIG. 15 shows a process flow of the communication means selection data generation process (FIG. 13: step S53). First, the communication page data generation unit 505 of the management server 5 refers to the mode storage unit 503, identifies the user mode selected in step S49 (FIG. 13), and stores it in a storage device such as a work memory area. Once stored (FIG. 15: step S61). Further, the communication page data generation unit 505 refers to the incoming policy table 527 using the mode specified in step S61, and specifies the incoming policy (incoming setting) of the user selected in step S49 (FIG. 13). Then, it is temporarily stored in a storage device such as a work memory area (step S63). Further, the communication page / data generation unit 505 refers to the care-of state table 529, identifies the care-of state of the user selected in step S49 (FIG. 13), and temporarily stores it in a storage device such as a work memory area ( Step S65). Further, the communication page / data generation unit 505 identifies one group to which the user selected in step S49 (FIG. 13) belongs, and temporarily stores it in a storage device such as a work memory area (step S67). The group is specified by the classification in the communication page referred to by the user.

  Then, the communication page data generation unit 505 refers to the group table 523 for the group specified in step S67, and sets the first service type effective for the user selected in step S49 (FIG. 13). It is specified and temporarily stored in a storage device such as a work memory area (step S69). For example, “B1” and “B2” are specified. Also, the communication page / data generation unit 505 identifies the second service type with reference to the access management table 525 for the group identified in step S67, and temporarily stores it in a storage device such as a work memory area. (Step S71). Here, the settings for the group are specified. For example, “B1”, “B2”, “O1”, and “O2” are specified.

  Then, the communication page / data generation unit 505 displays an icon based on the awareness state specified in step S65, the first service type specified in step S69, and the second service type specified in step S71. The communication means to be specified is specified and temporarily stored in a storage device such as a work memory area (step S73). For example, when the first service type is “B1” and “B2” and the second service type is “B1”, “B2”, “O1”, and “O2”, the first service type “B1” and “B2” common to the second service type are specified. The identified service type is collated with a care-of state (care-of data, for example, the state shown in FIG. 8).

  As mentioned above, “B1” refers to basic telephone services such as softphones, landlines, and mobile phones, and “B2” refers to basic IP data such as instant messaging, e-mail, and voicemail. Refers to services. In the awareness state table 529 shown in FIG. 8, no contact means (service type) classified as “O1” or “O2” is registered, and the awareness state table 529 is applied as it is. . Of these contact means (service types), since the hyphen is registered in the status column 810 for mobile phones and short messages, the remaining contact means are softphone, voice mail, and instant message. And e-mail are specified as contact means to be displayed as icons. Note that the terminal adapter is not included in the contact means, but is set to display an icon to identify the awareness state. In addition, the display order of the icons follows the priority setting included in the awareness state table 529. That is, among the groups to which the communication page display request source user belongs, one belonging group is identified based on the mode of the user stored in the mode storage unit 503, and the example of FIG. According to the CUG1 priority column 800 or the default priority column 802, the priority setting of each contact means is acquired, and the display order of the icons corresponding to the contact means is determined.

  Further, the communication page / data generation unit 505 specifies the decoration of the display icon based on the incoming policy specified in step S63 and the care-of state specified in step S65, and temporarily stores it in a storage device such as a work memory area. Store (step S75).

  FIG. 16 shows an example of the icon decoration determination table. This icon decoration determination table is shown to explain the process of specifying the decoration of the display icon, and such a table is not always generated. The example of FIG. 16 includes an incoming policy column 1600, a call state column 1602, an unaware column 1604, a conscious seated column 1606, and a consciously separated seat column 1608. The incoming policy column 1600 shows three settings: incoming call permission, busy incoming call rejection, and incoming call rejection. The call status column 1602 shows two states of idle and busy for each incoming policy. A non-careful column 1604, a care-at-seat column 1606, and a care-seat-seat column 1608 show icons and icon decorations according to combinations of the care-of state, the incoming call policy, and the call state.

  For example, the first line of the non-careful column 1604 shows icons and icon decorations when the incoming policy is “accept incoming”, the call state is “free”, and the care state is “non-care”. That is, since the awareness state is “not aware”, icons representing fixed telephones and softphones are not shown, but icons representing mobile phones are shown. Further, since the incoming call policy is “permitted incoming call”, a circle decoration is added to the icon representing the mobile phone with the highest priority regardless of the call state of the mobile phone. In addition, an icon representing an instant message and an icon representing an email are represented by thin character strings. This indicates that the user terminal is in the “OFF” state because the awareness state is “not aware”. In the example of the communication page shown in FIG. 14, such decoration is not shown, but it may be reflected in the display of the communication page.

  Also, for example, in the fourth row of the awareness awareness column 1606, icons and icon decorations when the incoming call policy is “reject incoming call”, the call status is “busy”, and the awareness status is “careful presence”. It is shown. That is, since the awareness state is “careful seated”, an icon representing a mobile phone or a short message is not shown, and an icon representing a soft phone is shown. Further, since the incoming call policy is “busy incoming call rejection” and the call state is “busy”, an entry prohibition mark is added to the icon representing the softphone. In addition, a circle decoration is added to the icon representing the voice mail with the highest priority except for the softphone to which the entry prohibition mark is added.

  Further, for example, the second row of the column 1608 of the awareness leave shows icons and icon decorations when the incoming policy is “accept incoming”, the call state is “busy”, and the awareness state is “attention away”. Has been. That is, the icon indicating the mobile phone is shown because the awareness state is “awareness separation”. Further, since the incoming call policy is “permitted incoming call”, a circle decoration is added to the icon representing the mobile phone with the highest priority regardless of the call state of the mobile phone. However, since the call state is “busy”, it is decorated with a hatched circle (or a color). Note that the same circle is also added to the icons representing fixed telephones and softphones if the call state is “busy”.

  In this way, the display icon and the decoration of the display icon are specified.

  Returning to the description of FIG. 15, the communication page data generation unit 505 temporarily stores the display icon and the decoration of the display icon specified in step S73 and step S75 in the storage device such as the work memory area as the data for selecting the contact means. (FIG. 15: Step S77). Then, the process returns to the original process. In this way, the communication means selection data generation process is performed.

  In the description so far, the processing for displaying the data for selecting the contact means of the user belonging to the same group as the communication page display requesting user has been described. It is also possible to display data for selecting contact means of the user to which the user belongs.

  With reference to FIG. 17, processing for displaying contact means selection data for a searched user will be described. First, for example, the user terminal 3 having a client program for displaying search user data displays a user search operation input on a search page that prompts the user to input search conditions such as a user ID and a user name. (Input of search conditions, click of search button, etc.) is accepted (FIG. 17: Step S81). Then, the user terminal 3 transmits the accepted search condition to the management server 5 (step S83). The search user data generation unit 507 of the management server 5 receives the search condition from the user terminal 3 and temporarily stores it in a storage device such as a work memory area (step S85). Then, the search user / data generation unit 507 searches the user management DB 509 based on the search condition, and specifies a user (hereinafter referred to as a destination user) that satisfies the search condition (step S87). Here, the search result may be once transmitted to the user terminal 3 and user selection input data may be received from the user terminal 3. For example, there may be a case where a list of a plurality of users that match the search conditions is presented to the user and one user is selected and input. In any case, it is assumed here that one destination user is specified.

  Then, the search user data generation unit 507 refers to the mode storage unit 503, identifies the mode of the destination user, and temporarily stores it in a storage device such as a work memory area (step S89). The search user data generation unit 507 refers to the incoming policy table 527 using the destination user mode, identifies the incoming user's incoming policy (incoming setting), and temporarily stores it in a storage device such as a work memory area. Store (step S91). Further, the search user data generation unit 507 refers to the awareness state table 529, identifies the awareness state of the destination user, and temporarily stores it in a storage device such as a work memory area (step S93). In addition, the search user data generation unit 507 identifies one priority group with reference to the mode priority table 528 based on the mode of the destination user, and temporarily stores it in a storage device such as a work memory area (step S95). .

  Then, the search user data generation unit 507 refers to the group table 523 for the group specified in step S95, specifies the first service type effective for the destination user, and sets the work memory area and the like. Once stored in the storage device (step S97). For example, “B1” and “B2” are specified. Further, the search user / data generation unit 507 identifies the second service type with reference to the access management table 525 for the group identified in step S95, and temporarily stores it in a storage device such as a work memory area. (Step S99). Since the user belonging to a group different from the group to which the search requesting user belongs is the destination user, in the case of the example in FIG. 5, either “outside group” or “in-house general group” is specified. However, here, settings outside the group or option settings (for example, settings for an in-house general group) are specified. For example, if the group belonging to the search source user (if there are multiple affiliations, the highest priority group based on the mode of the search source user) is not included in the general company group, for example, only “B1” is specified. When the group to which the search source user belongs is included in the general company group, for example, “B1” and “B2” are specified.

  Then, the search user / data generation unit 507 displays an icon based on the awareness state specified in step S93, the first service type specified in step S97, and the second service type specified in step S99. The communication means to be specified is specified and temporarily stored in a storage device such as a work memory area (step S101). For example, when the first service type is “B1” and “B2” and the second service type is “B1”, “B1” is common to the first service type and the second service type. Is identified. The identified service type is collated with a care-of state (care-of data, for example, the state shown in FIG. 8).

  As described above, “B1” indicates a basic telephone service such as a soft phone, a fixed phone, and a mobile phone. Here, if only the contact means (service type) corresponding to “B1” in the awareness state table shown in FIG. 8 is valid, the softphone and the mobile phone are specified. Among these contact means, since the hyphen is registered in the status column 810 for the mobile phone, the soft phone as the remaining contact means is specified as the contact means to be displayed as an icon.

  Further, the search user / data generation unit 507 specifies the decoration of the display icon based on the incoming policy specified in step S91 and the care-of state specified in step S93, and temporarily stores it in a storage device such as a work memory area. Store (step S103). This process is the same as step S75, for example. In addition, the search user / data generation unit 507 transmits the search result display data including the display icon specified in step S101 and step S103 and the display icon decoration data to the user terminal 3 (step S105). The user terminal 3 receives the search result display data including the display icon and the display icon decoration data from the management server 5 and displays it on the display device (step S107). In this manner, the contact means selection data for the destination user is displayed.

  Next, an emergency contact means specifying process when one contact user is clicked and the emergency contact button 1420 is clicked on the communication page shown in FIG. 14 will be described with reference to FIG. In the present embodiment, an optional function of the communication page / data generation unit 505 of the management server 5 is provided, but a dedicated processing unit may be provided.

  First, when the communication page / data generation unit 505 of the management server 5 receives an emergency contact instruction including the user ID of the contact user from the user terminal 3, the communication page / data generation unit 505 refers to the care-of state table 529 for the contact user and performs communication. The awareness state of the contact user selected on the page is specified and temporarily stored in a storage device such as a work memory area (FIG. 18: step S111). Then, the communication page / data generation unit 505 refers to the contact user's awareness state table 529 and determines whether a fixed phone or a soft phone is available (step S113). That is, it is determined whether the state of the fixed telephone or the softphone is “empty” or “busy”. When it is determined that the fixed telephone and the softphone are not usable (step S113: No route), the communication page / data generation unit 505 refers to the contact user's awareness state table 529 and uses the mobile phone. It is determined whether it is possible (step S115). That is, it is determined whether the mobile phone is “empty” or “busy”. If it is determined that the mobile phone can be used (step S115: Yes route), the communication page / data generation unit 505 identifies the mobile phone as a means for contacting the contact user (step S117). Thereafter, the process proceeds to step S138. On the other hand, when it is determined that the mobile phone is not usable (step S115: No route), the communication page / data generation unit 505 determines whether to use voice mail, instant message, or e-mail according to the priority of the contact means. Any one of them is specified as a contact means to the contact user (step S119). Then, the process proceeds to step S138.

  On the other hand, when it is determined that the fixed telephone or the softphone is usable (step S113: Yes route), it is determined whether the telephone is busy (step S121). When it is determined that the communication is not in progress (step S121: No route), the communication page / data generation unit 505 specifies a fixed telephone or a softphone as a means for contacting the contact user (step S123). Then, the process proceeds to step S138. On the other hand, when it is determined that it is busy (step S121: Yes route), the communication page / data generation unit 505 confirms the setting of the voice mail (step S125). It is determined whether or not the voice mail is set to “ON” in the contact user awareness state table 529. Although not shown in the example of FIG. 8, when the call waiting setting is registered in the notice state table 529 for the fixed phone, the setting is also confirmed and the call waiting state is “ON”. In such a case, call waiting may be specified as the contact means. However, the call waiting setting is set not in the awareness state table 529 but in another data storage unit, and this data may be referred to.

  Then, the communication page / data generation unit 505 determines whether the voice mail is set to “ON” (step S127). When it is determined that the voice mail status is “ON” (step S127: Yes route), the communication page / data generation unit 505 sends the voice mail to the contact user according to the priority of the contact means. Is specified as the communication means (step S129). If the call waiting is set and the state is “ON”, it may be specified based on the priority including the fixed telephone using the call waiting.

  On the other hand, when it is determined that the voice mail setting is not “ON” (step S127: No route), the communication page data generation unit 505 confirms the setting of the instant message or the short message (step S127). S131). That is, it is checked whether the status of the instant message or the short message is “ON” with reference to the contact user's awareness state table 529. Then, the communication page data generation unit 505 determines whether the state of the instant message or the short message is “ON” (step S133). When it is determined that the state of the instant message or the short message is “ON” (step S133: Yes route), the communication page data generation unit 505 determines whether the instant message or the short message depends on the priority of the contact unit. One of the short messages is specified as a means for contacting the contact user (step S137). Then, the process proceeds to step S138.

  On the other hand, when it is determined that the state of the instant message or the short message is not “ON” (step S133: No route), the communication page data generation unit 505 uses the e-mail as a contact means to the contact user. It is specified (step S135). Then, the process proceeds to step S138.

  In step S <b> 138, the communication page / data generation unit 505 reads out data necessary for each contact means of the contact user specified so far from the awareness state table 529 and transmits the data to the user terminal 3. A telephone number is transmitted to the user terminal 3 for a fixed telephone, a soft phone, a mobile phone, and voice mail, an address is transmitted to an e-mail or a short message, and an IP address is transmitted to an instant message.

  In this way, the emergency contact means specifying process is performed. As a result, regardless of the contact policy of the contact user, the contact means in the case where importance is attached to the arrival time or certainty of the contact item is specified.

  Next, another system configuration pattern related to FIG. 1 will be described with reference to FIGS. FIG. 19 shows a first other system configuration pattern. The user A office 31 is provided with a user A terminal 311 and a user A telephone 313. Further, the user B office 33 is provided with a user B terminal 331 and a user B telephone 333. The management server 5, the user A terminal 311, and the user B terminal 331 are connected to the IP network 1. In addition, a user A telephone 313 and a user B telephone 333 are connected to the public switched telephone network 17. That is, consider a configuration in which the terminal adapter 7 is not installed. In addition, the same code | symbol is attached | subjected about the same component as FIG.

  Processing (partial) in the first other system configuration pattern shown in FIG. 19 will be described with reference to FIG. First, the client program of the user A terminal 311 receives an input of the telephone number of the user A telephone 313 from the user A and transmits it to the management server 5 (FIG. 20: step S201). The management server 5 receives the telephone number of the user A telephone 313 from the user A terminal 311, and in the care-of state table 529 for the user A who is operating the user A terminal 311, Register in the row (step S203). Further, the user B terminal 331 transmits a reference request for the contact telephone number of the user A to the management server 5 in accordance with the operation of the user B (step S205). The management server 5 receives a reference request for the contact telephone number of the user A from the user B terminal 331 (step S207). Then, the management server 5 refers to the awareness state table 529 for the user A, and transmits the telephone number of the user A telephone 313 (fixed telephone) to the user B terminal 331 (step S209). The user B terminal 331 receives the telephone number of the user A telephone 313 from the management server 5 and displays it on the display device (step S211). In this way, the contact telephone number of user A is presented to user B. Thus, the user B can make a call to the user A using the user B telephone 333, for example, without using the terminal adapter 7 shown in FIG.

  FIG. 21 shows a second other system configuration pattern. The user A office 31 is provided with a user A terminal 311, a user A telephone 313, and a terminal adapter 315. The user A terminal 311 and the user A telephone 313 are connected to the terminal adapter 315. The user A terminal 311 and the terminal adapter 315 are connected by, for example, USB (Universal Serial Bus). In the user B office 33, a user B terminal 331, a user B telephone 333, and a terminal adapter 335 are installed. User B terminal 331 and user B telephone 333 are connected to terminal adapter 335. The user B terminal 331 and the terminal adapter 335 are connected by USB, for example. The management server 5, the user A terminal 311, and the user B terminal 331 are connected to the IP network 1. Further, a terminal adapter 315 and a terminal adapter 335 are connected to the public telephone exchange network 17. A case where there is no softphone will be described. In addition, the same code | symbol is attached | subjected about the same component as FIG.

  The process in the second other system configuration pattern shown in FIG. 21 will be described with reference to FIG. First, the user A terminal 311 receives an input of the telephone number of the user A telephone 313 from the user A and transmits it to the management server 5 (FIG. 22: step S221). The management server 5 receives the telephone number of the user A telephone 313 from the user A terminal 311, and in the care-of state table 529 for the user A who is operating the user A terminal 311, Register in the row (step S223). Further, the terminal adapter 315 monitors the call state of the user A telephone 313 and periodically transmits state data to the management server 5 (step S225). The management server 5 receives the status data of the user A telephone 313 and operates the user A terminal 311 to register it in the fixed telephone row of the status column 810 in the care-of status table 529 for the user A (step S227). ).

  Further, the user B terminal 331 transmits a reference request for the contact telephone number of the user A to the management server 5 according to the operation of the user B (step S229). The management server 5 receives a reference request for the contact telephone number of the user A from the user B terminal 331 (step S231). Then, the management server 5 refers to the awareness state table 529 for the user A, and transmits the telephone number of the user A telephone 313 and the state data of the user A telephone 313 to the user B terminal 331 (step S233). The user B terminal 331 receives the telephone number and status data of the user A telephone 313 from the management server 5 and displays them on the display device (step S235). In this way, the contact telephone number and call state of user A are presented to user B. As a result, the user B can make a call to the user A after knowing that the user A telephone 313 is not in use (busy), for example. Note that, in the case of the second other system configuration pattern shown in FIG. 21, the user B terminal 331 is connected to the terminal terminal in response to a click on the icon indicating the user A, for example, without presenting the telephone number of the contact user. The adapter 335 is instructed to call the telephone number of the user A telephone 313 of the user A who is the contact user, and the terminal adapter 335 calls the telephone number of the user A telephone 313 accordingly. Also good.

  FIG. 23 shows a third other system configuration pattern. In the user A office 31, a shared terminal 317, a shared telephone 319, and a terminal adapter 315 are installed. Shared terminal 317 and shared telephone 319 are connected to terminal adapter 315. In the user B office 33, a user B terminal 331, a user B telephone 333, and a terminal adapter 335 are installed. User B terminal 331 and user B telephone 333 are connected to terminal adapter 335. The management server 5, the shared terminal 317, and the user B terminal 331 are connected to the IP network 1. Further, a terminal adapter 315 and a terminal adapter 335 are connected to the public telephone exchange network 17. In addition, the same code | symbol is attached | subjected about the same component as FIG. Shared terminal 317 and shared telephone 319 are shared by user A and user C. However, the apparatus configuration is the same as in FIG.

  The processing in the third other system configuration pattern shown in FIG. 23 will be described with reference to FIG. First, the shared terminal 317 receives the input of the telephone number of the shared telephone 319 from the user C and transmits it to the management server 5 together with the user ID of the user C (FIG. 24: step S241). The management server 5 receives the user ID of the user C and the telephone number of the shared telephone 319 from the shared terminal 317 and registers them in the fixed telephone row of the telephone number column 804 in the care-of state table 529 for the user C. (Step S243). On the other hand, for the user A, the telephone number of the shared telephone 319 is registered in the management server 5. At this time, it is preferable to register together data indicating that the telephone number is shared. Further, the terminal adapter 315 monitors the call state of the shared telephone 319, and periodically transmits state data to the management server 5, for example (step S245). The management server 5 receives the status data of the shared telephone 319, searches the care-of status table 529 with the telephone number of the shared telephone 319 connected to the terminal adapter 315, for example, and searches for the corresponding user (here, the user A). In the care-of state table 529 for the user C), it is registered in the row of the fixed telephone in the state column 810 (step S247). When the telephone number of the fixed telephone is registered in correspondence with the different user IDs in the awareness state table 529, the management server 5 stores the user ID of the user shared with the registration source shared terminal 317. A request for differential call setting including is sent. The shared terminal 317 that has received the request for the distinct call setting transfers the request for the distinct call setting to the connected terminal adapter 315. When the terminal adapter 315 receives the request for the distinct call setting, the shared terminal 317 receives this request. The calling mode is set for each user ID included.

  On the other hand, the user B terminal 331 transmits a reference request for the contact telephone number of the user C to the management server 5 according to the operation of the user B (step S249). The management server 5 receives a reference request for the contact telephone number of the user C from the user B terminal 331 (step S251). Then, the management server 5 refers to the care-of state table 529 for the user C, and transmits the telephone number of the shared telephone 319 and the state data of the shared telephone 319 to the user B terminal 331 (step S253). The user B terminal 331 receives the telephone number and status data of the shared telephone 319 from the management server 5 and displays them on the display device (step S255).

  In addition, the user B terminal 331 receives a call instruction with the user C, for example, by clicking an icon or the like (step S257). User B terminal 331 then instructs user B terminal 331 to call terminal adapter 335 to the telephone number of shared telephone 319 of user C who is the contact user, and terminal adapter 335 responds accordingly. A call is made to the telephone number of the shared telephone 319 (step S259). The terminal adapter 315 receives a call to the telephone number of the common telephone 319 (step S261). Further, the user B terminal 331 (or the terminal adapter 335) transmits data indicating the call of the user C to the terminal adapter 315 via the shared terminal 317 (step S263). The terminal adapter 315 receives data indicating the call of the user C from the user B terminal 331 (or the terminal adapter 335) (step S265). Then, the terminal adapter 315 controls the common telephone 319 so as to indicate that the telephone is addressed to the user C based on the differentiated call setting (step S267). For example, a call addressed to the user C is indicated by distinction of ringing tone, voice message, lamp color distinction, display display, and the like.

  In this manner, the telephone number of the common telephone 319 shared by the user A and the user C or the icon representing the common telephone 319 and the call state are presented to the user B. As a result, the user B can make a call to the user C after knowing that the shared telephone 319 is not in use (busy), for example. Further, the user C can recognize that a call has been made to himself / herself.

  Although one embodiment of the present invention has been described above, the present invention is not limited to this. For example, the table configurations shown in FIG. 3 to FIG. 11 and FIG. 16 are merely examples, and other configurations may be adopted as long as similar data is stored. You may add or delete. The functional block configurations of the management server and user terminal shown in FIG. 1 are merely examples, and may differ from the actual program / module configuration. Similarly, the functional block diagram of the computer shown in FIG. 2 is an example, and may differ from the actual hardware configuration. In some cases, the management server is configured by a plurality of servers, or the processing is performed by interlocking a plurality of management servers. Further, the system configuration pattern shown in FIGS. 19, 21, and 23 and the screen example shown in FIG. Furthermore, the processing flow shown in FIGS. 12, 13, 15, 17, 18, 20, 22, and 24 is also an example, and the processing order is changed within a range where similar processing results can be obtained. You may add or delete a step as needed.

  In the processing flow of FIG. 13, the user list page data is once transmitted to the user terminal 3, and then the communication page data is transmitted according to the user's selection. The communication page data may be transmitted without performing transmission.

  Further, when the mobile phone 13 includes a power controller, for example, after the login data is read from the RFID 15 and the authentication is normally completed, the power controller turns off the power according to the instruction from the terminal adapter 7. When the power controller turns on (or puts it into standby) according to an instruction from the terminal adapter 7 and returns to the conscious state again. May adopt a configuration in which the power is turned off (or in a standby stop state).

  In addition, the processing flow for inquiring the address etc. to the management server 5 once when selecting the destination user and the contact means by double-clicking the icon displayed on the communication page has been explained. May be sent to the user terminal 3 and processing may be started immediately by a necessary client program or the like without making an inquiry to the management server 5.

(Appendix 1)
A program for performing information processing related to a contact means for a first user to contact a second user,
An extraction step of extracting data relating to the contact means according to the state of the second user from the data storage unit;
Using the extracted data relating to the contact means corresponding to the state of the second user, data representing the state at the time of this processing is generated for each contact means to the second user, and the data is A data generation step to send to the user's terminal;
A program that causes a computer to execute.

(Appendix 2)
At least referring to the group table, extracting users other than the first user from users belonging to the same group as the first user, and causing the computer to further execute the step of specifying the user as the second user Supplementary note 1 program for.

(Appendix 3)
When there are a plurality of groups to which the second user belongs, referring to a mode storage unit in which the login mode of the second user is stored, and specifying the login mode of the second user; ,
Based on the specified login mode of the second user, the priority data storage unit in which a group to be prioritized corresponding to the login mode is registered, and the group to be prioritized for the second user Identifying steps,
Is further executed on the computer,
In the data generation step,
The second user is associated with a group to be prioritized for the specified second user, and data representing a state at the time of this processing is generated for each means for contacting the second user. The program described in Appendix 2.

(Appendix 4)
The data generation step includes
Using the extracted data relating to the contact means according to the state of the second user, a contact means specifying step for specifying a contact means available at the time of this processing;
A display data generation step of generating data including an icon corresponding to the identified contact means as data representing a state at the time of the processing;
The program according to appendix 1, including

(Appendix 5)
The contact means specifying step includes:
A step of identifying a first service type effective for the second user by referring to a group table corresponding to a group to which the second user belongs and associated with a service type effective for the user belonging When,
Identifying an effective second service type for the group to which the second user belongs by referring to an access management table provided for each group and defining an effective service type for access to users in the group; ,
Using the first service type, the second service type, and the extracted data relating to the contact means according to the state of the second user to identify a contact means that can be used at the time of this processing; ,
The program according to appendix 4, including

(Appendix 6)
The display data generation step includes
Identifying an incoming policy of the second user for the first user from an incoming policy storage unit including an incoming policy indicating whether or not an incoming call is possible for the communication means related to the call;
Using the second user's incoming policy for the first user and data relating to the contact means according to the state of the second user, decoration data for the icon for the contact means relating to the call is obtained. A decoration data generation step to be generated;
The program according to appendix 4, including

(Appendix 7)
The data relating to the contact means according to the status of the second user includes priority data for each contact means;
The decoration data generation step includes
The program according to claim 6, further comprising: generating decoration data for the icon using the priority data.

(Appendix 8)
The display data generation step includes
The program according to appendix 7, including a step of determining a display order of the icons using the priority data.

(Appendix 9)
Extracting a user satisfying a condition specified by the first user from a user data storage unit according to a user search request from the first user;
Identifying a user who satisfies the conditions specified by the extracted first user as the second user;
The program according to appendix 1, for causing the computer to further execute.

(Appendix 10)
A management server,
Multiple user terminals;
Have
The management server is
A data storage unit for storing data related to the contact means according to the status of each user;
When the instruction data is received from the first user terminal operated by the first user among the plurality of user terminals, the data storage unit is referred to, and according to the state of the second user related to the instruction data Extraction means for extracting data relating to the contact means;
Using the extracted data relating to the contact means according to the state of the second user, data representing the state at the time of this processing is generated for each contact means to the second user, and the data is converted into the first data. Data generating means for transmitting to the user terminal;
A computer system.

(Appendix 11)
A communication device that is connected to the management server and the corresponding user terminal and that monitors the status of the user operating the corresponding user terminal;
The management server
11. The computer system according to appendix 10, further comprising state update means for updating data stored in the data storage unit based on the state change notification data when the state change notification data is received from the communication device.

(Appendix 12)
The communication device
The first user identification data held by the first user's mobile phone is read from the first user's mobile phone, and together with the identification information of the telephone connected to the communication device, the state update means of the management server The computer system according to claim 11, further comprising means for transmitting to the computer.

(Appendix 13)
The management server
When receiving a data request designating a specific contact means from the first user terminal to the second user, the data storage unit is referred to read data about the specific contact means, and the first user terminal Means for transmitting to the user terminal of
The first user terminal is
12. The computer system according to appendix 11, wherein when the data about the specific contact means is received from the management server, the function corresponding to the specific contact means is operated.

(Appendix 14)
When the specific contact means is a landline or a mobile phone, and the data about the specific contact means is a telephone number,
The first user terminal is
14. The computer system according to appendix 13, wherein the received telephone number is transferred to the communication device to make a call.

(Appendix 15)
An information processing method related to a contact means for a first user to contact a second user,
An extraction step of extracting data relating to the contact means according to the state of the second user from the data storage unit;
Using the extracted data relating to the contact means corresponding to the state of the second user, data representing the state at the time of this processing is generated for each contact means to the second user, and the data is A data generation step to send to the user's terminal;
An information processing method executed by a computer.

1 is a system configuration diagram according to an embodiment of the present invention. It is a figure which shows the outline | summary of the functional block of the computer in one embodiment of this invention. It is a figure which shows an example of the structure of a user affiliation group table, and the data stored. It is a figure which shows an example of the structure of a group table, and the data stored. It is a figure which shows an example of a structure of the access management table, and the data stored. It is a figure which shows an example of the structure of the incoming call policy table, and the data stored. It is a figure which shows an example of the structure of a mode priority table, and the data stored. It is a figure which shows an example of the structure of a notice state table, and the data stored. It is a figure which shows an example of the table structure of the mode storage part, and the data stored. It is a figure which shows an example of the table structure of user management DB, and the data stored. It is a figure which shows an example of the table structure of a terminal control table, and the data stored. It is a figure which shows the 1st processing flow in one embodiment of this invention. It is a figure which shows the 2nd processing flow in one embodiment of this invention. It is a figure which shows an example of a communication page. It is a figure which shows the processing flow of the data generation process for contact means selection. It is a figure which shows an example of the table structure of the icon decoration determination table, and the data stored. It is a figure which shows the 3rd processing flow in one embodiment of this invention. It is a figure which shows the processing flow of an emergency contact means specific process. It is a figure which shows the 1st system configuration pattern for performing telephone contact. It is a figure which shows the processing flow in a 1st system configuration pattern. It is a figure which shows the 2nd system configuration pattern for performing telephone contact. It is a figure which shows the processing flow in a 2nd system configuration pattern. It is a figure which shows the 3rd system configuration pattern for performing telephone contact. It is a figure which shows the processing flow in a 3rd system configuration pattern.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 IP network 3 User terminal 5 Management server 7 Terminal adapter 9 Fixed telephone 11 Softphone headset 13 Mobile phone 15 RFID card 17 Public switched telephone network 19 Mobile telephone network 21 E-mail server 23 Voice mail server 25 Mobile Telephone mail server 71 Relay processing unit 73 Care-of-state management unit 75 Infrared sensor 77 RFID receiving unit 79 Terminal control table 501 Care-of state registration unit 503 Mode storage unit 505 Communication page / data generation unit 507 Search user / data generation unit 509 User management DB
511 User authentication processing unit 520 Management table storage unit 521 User affiliation group table 523 Group table 525 Access management table 527 Incoming policy table 528 Mode priority table 529 Awareness state table

Claims (5)

A program for performing information processing related to a contact means for a first user to contact a second user,
An extraction step of extracting data relating to the contact means according to the state of the second user from the data storage unit;
Using the extracted data relating to the contact means corresponding to the state of the second user, data representing the state at the time of this processing is generated for each contact means to the second user, and the data is A data generation step to send to the user's terminal;
A program that causes a computer to execute. At least referring to the group table, extracting users other than the first user from users belonging to the same group as the first user, and causing the computer to further execute the step of specifying the user as the second user A program according to claim 1 for. The data generation step includes
Using the extracted data relating to the contact means according to the state of the second user, a contact means specifying step for specifying a contact means available at the time of this processing;
A display data generation step of generating data including an icon corresponding to the identified contact means as data representing a state at the time of the processing;
The program according to claim 1, including: The display data generation step includes
Identifying an incoming policy of the second user for the first user from an incoming policy storage unit including an incoming policy indicating whether or not an incoming call is possible for the communication means related to the call;
Using the second user's incoming policy for the first user and data relating to the contact means according to the state of the second user, decoration data for the icon for the contact means relating to the call is obtained. A decoration data generation step to be generated;
The program according to claim 3, including: Extracting a user satisfying a condition specified by the first user from a user data storage unit according to a user search request from the first user;
Identifying a user who satisfies the conditions specified by the extracted first user as the second user;
The program according to claim 1, further causing a computer to execute.

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