JP2006039653A - Alarming state releasing system and alarming state releasing method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an alarming state releasing system and an alarming state releasing method which efficiently transmit the results of inspection/repair to an alarming state by a debit terminal machine as releasing notice and accurately and quickly release the alarming state by the debit terminal machine. <P>SOLUTION: An information processing center 600 is provided with an alarming state reporting/releasing device 500 which automatically releases an alarming state of a debit terminal machine 300 in case that specific information included in inspection/repair request notification transmitted to a maintenance personnel from the information processing center 600 accords with specific information included in the inspection/repair request notification returned from the maintenance personnel when he or she reports the releasing, when the request for inspection/repair by the debit terminal machine 300, which is in the alarming state, is notified to the maintenance personnel of a maintenance company A. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a warning state cancellation system in a debit payment system, and more particularly, a debit payment that can efficiently and accurately execute a cancellation process after a maintenance company has inspected / repaired a warning state generated in a debit terminal. The present invention relates to a warning state release system and a warning state release method in a system.

  In recent years, a debit terminal for debit payment has been installed in an amusement store, and a game using a card issuer installed in parallel with the debit terminal by means of payment using a debit card (bank or postal savings cash card). A game media lending system based on debit payment, which can purchase a prepaid card for a customer's desired amount, has been put into practical use.

  According to this type of game media lending system, the value of the purchased prepaid card is deducted from the account of the player using debit payment on the debit terminal, and the prepaid card purchased by this debit payment is used. A game medium (such as a pachinko ball or a medal) can be borrowed to play a game (see, for example, Patent Document 1).

  Here, in such a debit payment game medium lending system (debit card system), since the cash card is handled when the debit terminal 300 (FIG. 3) is used, peeping is prevented at the input unit for inputting the personal identification number. An operation input unit 360 for providing a board or inputting a personal identification number, a debit card processing unit 390 for reading the identification ID of the cash card (FIG. 4), and a debit control unit 340 for controlling the entire debit terminal 300 (FIG. 4). ) Are integrated into the housing (black box), and security measures are taken (hereinafter, the debit card processing unit 390 and the debit control unit 340 integrated in this manner are connected to each other). Including the control unit 310).

  In addition, when it is detected that the control unit 310 (FIG. 4) attached to the debit terminal 300 is removed (detection of attachment / detachment of the control unit 310), the debit terminal 300 is in an error-down state, and this debit is performed. An amusement shop that notices an error in the terminal 300 notifies the information processing center 600 of the abnormality, and the information processing center 600 further provides a maintenance company that performs maintenance and repair of the debit terminal 300. On the other hand, the status check of the corresponding debit terminal 300 and a request for repair are notified by telephone contact or the like.

  In addition, when the maintenance company is requested by the information processing center 600 to check or repair the status of the debit terminal 300, the maintenance staff visits the game hall equipped with the debit terminal 300 for which the status is to be checked, It will be repaired. Hereinafter, the status confirmation and the completion report of the repair are performed directly from the maintenance staff to the information processing center 600 by telephone or FAX. When the information processing center 600 receives the status confirmation or the completion report of the repair from the maintenance company, The warning state is canceled by the corresponding debit terminal 300.

Japanese Patent Laid-Open No. 2003-16497

  However, the above-described conventional warning state cancellation system in debit settlement has the following problems. That is, as described above, in the conventional warning state canceling system, when the amusement store finds an abnormality in the debit terminal 300, the information processing center 600 has an abnormality (error down) in the debit terminal 300. In addition, the information processing center 600 notifies the maintenance company of the status confirmation of the debit terminal 300 and a repair request by telephone contact or the like. Even after the 300 abnormal states are resolved, there is a problem that the restoration instruction becomes complicated.

  In addition, the maintenance personnel who have inspected / repaired the debit terminal 300 directly report the completion of the inspection / repair by telephone communication or FAX to the information processing center 600. When the completion notification is not accurately performed, there is a problem that the release of the warning state is delayed even if the inspection / repair of the debit terminal device 300 is completed.

  Specifically, in the information processing center 600, information such as the terminal ID (machine number) and the game store code (game store name) of the debit terminal device 300 for which the warning state has been canceled is obtained from the maintenance company A. Although it is necessary to obtain it accurately from the maintenance personnel, as described above, since the completion report from the maintenance personnel is made by telephone contact or FAX, the game store code and the terminal ID of the debit terminal 300 are confirmed. In addition, there is a problem that the warning state cannot be canceled if accurate information is not transmitted from maintenance personnel.

  Furthermore, in the information processing center 600, in order to receive and respond to the completion notification from the maintenance staff, it is necessary to keep many personnel on standby for a long time (for example, 24 hours). There is a problem of causing the increase.

  Therefore, the present invention has been made to solve the above-described problems caused by the prior art, and when an inspection / repair of a debit terminal requested from an information processing center to a maintenance company is performed, It is an object of the present invention to provide a warning state cancellation system and a warning state cancellation method in a debit settlement system that can accurately and efficiently perform cancellation of a warning state by a debit terminal.

  In order to solve the above-described problems and achieve the object, the invention described in claim 1 is a debit terminal that performs debit processing by a debit card, and performs debit settlement and generation of a warning state by the debit terminal. Sometimes, in the warning state cancellation system in the debit payment system including an information processing center for requesting an external notification destination to issue a warning cancellation instruction notification for the warning state, the information processing center Transmitting means for notifying the warning cancellation instruction notification including individual specific information, and receiving means for receiving the warning cancellation instruction notification when the warning cancellation instruction notification is returned from the external contact Specific information identifying means for identifying the specific information received by the receiving means, and transmitted by the transmitting means. Specific information collating means for collating the specific information included in the warning cancellation instruction notification with the specific information included in the warning cancellation instruction notification received by the receiving means, and the collation result of the specific information by the specific information collating means And a warning state canceling unit for canceling the warning state for the debit terminal.

  According to a second aspect of the present invention, in the first aspect of the present invention, the inspection / repair organization inspects / repairs the debit terminal notified by the release request notification to the information processing center. It is characterized by comprising reply means for replying by including completion or incomplete of the result as a release contact result in the release request notification.

  According to a third aspect of the present invention, in the invention of the second aspect, the information processing center reads a release notification result included in a release request notification returned by the inspection / repair organization, and the debit. Reply information determining means for determining completion or incomplete of the inspection / repair result for the terminal is further provided, and the warning state canceling means is a warning by the debit terminal when the completion of inspection / repair is determined by the reply information determining means. It is characterized by canceling the state.

  According to a fourth aspect of the present invention, in the first, second, or third aspect of the invention, the specific information is a serial number that is output from a facsimile machine and printed on facsimile paper, The specific information identifying unit includes an optical reading function for reading the serial number.

  The invention according to claim 5 is the invention according to claim 4, wherein the reference number (specific information) is a barcode, and the specific information identifying unit reads identification data by the barcode. It is characterized by having a barcode reading function.

  The invention according to claim 6 is the invention according to claim 1, 2, or 3, wherein the specific information is a password used for telephone communication, and the specific information identification unit It is provided with a personal identification number identifying function for identifying the password.

  The invention according to claim 7 is the invention according to claim 1, 2, or 3, wherein the specific information is identification information for notification used for e-mail transmission, and the specific information identification unit includes: An identification information reading function for reading the identification information is provided.

  The invention according to claim 8 is the invention according to any one of claims 1 to 7, wherein the information processing center corresponds to a terminal number of a debit terminal to be inspected / repaired. , The occurrence date and time of the warning state by the debit terminal, the transmission means at the time of notification contact from the information processing center to the external notification destination, the release date and time of the warning state, and at the time of release notification from the external contact to the information processing center A warning state database for storing any one of the reply means is provided.

  According to a ninth aspect of the present invention, a debit terminal that performs debit processing using a debit card and a debit settlement are performed, and when a warning state is generated by the debit terminal, a request to cancel the warning state is issued. In a warning state cancellation method in a debit settlement system including an information processing center that transmits to an external notification destination (maintenance / repair organization), the information processing center notifies the external notification destination of the cancellation request notification. A transmission step of including individual specific information and transmitting, and when the release request notification is returned from the external contact, the reception step of receiving the release request notification, and the reception step Specific information identification step for identifying specific information included in the release instruction notification, and the release request transmitted by the transmission step The specific information included in the knowledge and the specific information determination step for comparing the specific information included in the cancellation request notification received by the reception step, based on the determination result of the specific information by the specific information determination step, A warning state canceling step for canceling the warning state for the debit terminal.

  The invention according to claim 10 is the invention according to claim 9, wherein the external notification destination checks / repairs the debit terminal notified by the cancellation request notification to the information processing center. It is characterized by comprising a reply step of replying with completion or incomplete of the result included in the release request notification as a release contact result.

  An eleventh aspect of the present invention is the information processing center according to the tenth aspect, wherein the information processing center reads a release notification result included in a release request notification returned by the external notification destination, and the debit terminal. Is further provided with a reply information judging means for judging whether the inspection / repair result is completed or not completed, and the warning state canceling step includes a warning state by the debit terminal when the inspection / repair completion is judged by the reply information judging step. It is characterized by canceling.

  According to the first aspect of the present invention, a debit terminal that performs debit processing using a debit card and a debit payment are performed, and when a warning state is generated by the debit terminal, a warning release instruction notification for the warning state is externally issued. In a warning state cancellation system in a debit settlement system comprising an information processing center requesting to a notification destination (inspection / repair organization), the information processing center notifies the external notification destination of the warning cancellation instruction notification. Transmitting means for including individual specific information and receiving means for receiving the warning cancellation instruction notification when the warning cancellation instruction notification is returned from the external contact (inspection / repair organization) Specific information identifying means for identifying specific information received by the receiving means, and transmitted by the transmitting means. The specific information included in the warning cancellation instruction notification and the specific information verification unit that performs verification between the specific information included in the warning cancellation instruction notification received by the reception unit, and the specific information verification result by the specific information verification unit On the basis of this, the information processing center includes a warning state release means for releasing the warning state for the debit terminal, so that the information processing center confirms the status of the debit terminal that requested maintenance / repair to the maintenance company A (maintenance staff). And repair completion notification can be performed accurately and promptly without complicated confirmation work. As a result, the warning state of the debit terminal can be quickly released, so that an effect of shortening the error down time by the debit terminal can be achieved. In addition, the information processing center eliminates the need to confirm personnel, amusement store codes, and terminal IDs of debit terminals, etc., waiting for a release notification from maintenance personnel, thus reducing costs in terms of personnel costs. In addition, it has the effect of realizing an efficient system.

  According to the second aspect of the present invention, the external notification destination (inspection / repair organization) completes the inspection / repair result for the debit terminal notified by the release request notification to the information processing center. Alternatively, since it is provided with a reply means for replying by including incomplete cancellation notification result as a cancellation notification result, it is possible to accurately and easily cancel the warning state for a debit terminal that is in a warning state. There is an effect.

  According to a third aspect of the present invention, the information processing center reads a release notification result included in a release request notification returned by the external notification destination (inspection / repair organization), and sends information to the debit terminal. Reply information determining means for determining completion or incomplete of the inspection / repair result is further provided, and the warning state canceling means cancels the warning state by the debit terminal when the reply information determining means determines the completion of inspection / repair. Therefore, the warning state can be canceled accurately and easily for a debit terminal that has been reliably inspected / repaired.

  Also, the warning status of the target debit terminal can be quickly confirmed without manually confirming the terminal ID of the debit terminal that has been contacted by the maintenance staff to the information processing center (status confirmation or repair). Therefore, there is an effect that the warning state of the debit terminal 300 can be quickly and accurately released without delay.

  According to a fourth aspect of the present invention, the specific information is a serial number output from a facsimile machine and printed on a facsimile paper, and the specific information identification unit reads the serial number. The optical paper reading function is provided, so that the FAX sheet transmitted at the time of notification to the maintenance company A (maintenance staff) from the information processing center and the release notification from the maintenance company A (maintenance staff) to the information processing center are provided. The identity (verification) of the returned fax paper can be reliably determined, and thereby the inspection / repair result information (inspection) for the debit terminal subject to inspection / repair (warning state). / Repair completed or not completed) can be obtained accurately.

  According to the invention of claim 5, the specific information is a barcode, and the specific information identification unit has a barcode reading function for reading identification data by the barcode. The identity (verification) of the FAX sheet sent at the time of notification to the maintenance company A (maintenance staff) from the processing center and the FAX sheet returned at the time of release notification from the maintenance company A (maintenance staff) to the information processing center ) Can be reliably determined, thereby accurately obtaining inspection / repair result information (inspection / repair completed or incomplete) for the debit terminal subject to inspection / repair (warning) There is an effect that can be done.

  According to a sixth aspect of the present invention, the specific information is a personal identification number used for telephone contact, and the specific information identifying unit has a personal identification number identifying function for identifying the personal identification number. Therefore, the notification notification for the cancellation request information described in the FAX sheet transmitted from the information processing center to the maintenance staff at the time of notification notification, and the cancellation that the maintenance staff contacts the information processing center by telephone at the time of the cancellation notification It is possible to reliably determine the identity (collation) with the information, and accordingly, the inspection / repair result information (inspection / repair completed or uncompleted) for the debit terminal subject to inspection / repair (warning state). (Completed) can be obtained accurately.

  According to the invention of claim 7, the specific information is identification information for notification used for transmitting an e-mail, and the specific information identification unit reads the identification information for reading the identification information. Because it is equipped with a function, it is possible to reliably determine the identity of an email sent at the time of notification to the maintenance staff from the information processing center and an email sent back from the maintenance staff to the information processing center at the time of release notification. As a result, there is an effect that the inspection / repair result information (inspection / repair completed or not completed) for the debit terminal can be accurately acquired as a target of inspection / repair (in a warning state).

  According to the invention described in claim 8, the information processing center generates a warning state by the debit terminal corresponding to the terminal number of the debit terminal (identifying) to be inspected / repaired. One of the date and time, the transmission means at the time of notification notification from the information processing center to the external notification destination, the cancellation date and time of the warning state, and the reply means at the time of cancellation notification from the external contact to the information processing center are stored. Since the warning state database is provided, the warning state database has an effect that information about the notification communication and the release notification can be accurately managed in association with each individual debit terminal.

  According to the invention described in claim 9, a debit terminal that performs debit processing using a debit card and a debit settlement are performed, and when a warning state is generated by the debit terminal, a request to cancel the warning state is issued. In a warning state canceling method in a debit settlement system including an information processing center that transmits to an external notification destination (maintenance / repair organization) as a cancellation request notification, the information processing center sends the information to the external notification destination (maintenance / repair organization). On the other hand, a transmission step in which individual specific information (specifying a debit terminal to be inspected / repaired) is included in the cancellation request notification and transmitted, and the cancellation request notification is returned from the external contact The receiving step for receiving the release request notification, and the specific information included in the release instruction notification received by the receiving step. A specific information identifying step for performing identification, a specific information determining step for collating the specific information included in the cancellation request notification transmitted by the transmission step and the specific information included in the cancellation request notification received by the reception step And a warning state canceling step for canceling the warning state for the debit terminal based on the determination result of the specific information by the specific information determination step, and thus has the same effect as the invention according to claim 1. .

  According to a tenth aspect of the present invention, the external notification destination (maintenance and repair organization) completes inspection / repair results for the debit terminal notified by the release request notification to the information processing center or Since a reply process is included in which incomplete is returned as a release notification result and included in the release request notification, the same effect as the invention according to claim 2 is obtained.

  According to the invention described in claim 11, the information processing center reads a release notification result included in a release request notification returned by the external notification destination (inspection / repair organization), and sends information to the debit terminal. Reply information determining means for determining whether the inspection / repair result is complete or incomplete is further provided, and the warning state canceling step cancels the warning state by the debit terminal when determining the completion of inspection / repair by the reply information determining step. Therefore, the same effect as that of the third aspect of the invention can be obtained.

  Exemplary embodiments of a warning state cancellation system in debit settlement according to the present embodiment will be described below in detail with reference to the accompanying drawings. In the following embodiment, the outline and features of the warning state cancellation system are described, then the details of the overall configuration of the warning state cancellation system are described, and then the warning state cancellation procedure by the warning state cancellation system is described. . Finally, various modifications will be described as other embodiments. In addition, this invention is not limited by the Example shown below.

(Outline and features of warning status cancellation system)
First, with reference to FIG. 1, the outline | summary and characteristic of the warning state cancellation | release system in the debit payment system which concern on a present Example are demonstrated. FIG. 1 is a system configuration diagram showing the overall configuration of a warning status cancellation system including a warning status notification / canceling apparatus 500 according to the present embodiment. FIG. 2 is a functional block diagram showing the overall configuration of the game medium lending system to which the warning state cancellation system according to the present embodiment is applied.

  As shown in FIG. 1, the warning state cancellation system according to the present embodiment is a debit payment center that performs debit payment processing with a debit terminal 300 provided in a game shop 100 that provides games such as pachinko games and slot games. This is a warning state cancellation system applied to a game medium lending system in debit settlement constructed with the information processing center 600.

  Here, first, with reference to FIG. 2, a game medium lending system to which this warning state cancellation system is applied will be briefly described. That is, as shown in FIG. 2, this game medium lending system includes a pachinko machine 100 and a card processing machine 150 connected to an island controller 255 under the control of a terminal controller 400 (T / C), and a card issuing machine 200. A prepaid card system comprising a card settlement machine 210, a debit terminal 300, an information processing center 600, a CAFIS network 700 (including a clearing center 710), and a debit card issuing bank that are communicatively connected via a public network 450. 800, member store bank 900, and ΔΔ bank 950 (amusement store account). The system portion that is connected to the debit terminal 300 installed in the amusement store 100 of the information processing center 600 with the CAFIS network 700 as a core is called a debit card system that performs debit payment. The details of the debit card system are well-known techniques, and the details are omitted.

  The terminal controller 400 is connected to a central management computer of the card company center 470 outside the amusement store 100 by a public line network 460, and data in the terminal controller 400 can be managed using this central management computer. ing.

  In the game store 100, the debit terminal 300, the card issuing machine 200, and a terminal controller 400 (T / C) as a management device are connected for communication. Among these, the debit terminal 300 is a game as described above. Outside the store 100, the store 100 is connected to an information processing center 600 that performs debit payment processing via a public line network 460. Further, in this example, the information processing center 600 and the maintenance company A and the cellular phone of the maintenance staff dispatched from the maintenance company A are connected by communication via a public line 451 (FIG. 1) and the Internet 452 (FIG. 1). .

  Hereinafter, the outline of the warning state cancellation system will be described with reference to FIG. 1 again. That is, as shown in FIG. 1, the warning state cancellation system includes a game shop 100 equipped with a debit terminal 300, an information processing center 600 that performs debit payment processing, and maintenance (maintenance) and repair of the debit terminal 300. The system configuration is such that maintenance company A (head office, sales office) performing communication is connected to information processing center 600 by communication. The information processing center 600 includes a warning state notification / cancellation device 500 that constitutes a warning state cancellation system that is a characteristic part of the present invention. Details of the warning state notification / cancellation device 500 will be described later.

  The maintenance company A is an organization that performs maintenance (maintenance inspection) and repair of the debit terminal 300 installed in the amusement store 100, and further notifies information from the information processing center 600 (for the debit terminal 300). On the basis of the inspection / repair request notification), a maintenance staff is dispatched to the amusement shop 100 for which the inspection / repair is requested, and the status check (inspection) and repair of the debit terminal 300 to be inspected / repaired are performed. It has a function.

  Specifically, the maintenance company A (head office and sales office) that has received the inspection / repair request notification by notification from the information processing center 600 dispatches maintenance personnel to the corresponding amusement shop 100 to perform repairs. Become. In addition, a local maintenance staff who has received a repair request directly from the information processing center 600 by telephone or e-mail visits the corresponding amusement shop 100 and confirms (repairs) the status of the target debit terminal 300. It becomes. Here, the inspection / repair request notification is a FAX in which the name of the game hall where the debit terminal 300 to be inspected / repaired is installed and the terminal ID (identification code) of the debit terminal 300 are entered (printed). Indicates paper and mail. The details of the inspection / repair request notification will be described later.

  Next, the configuration of this warning state cancellation system will be specifically described. That is, as shown in FIG. 1, the debit terminal 300 installed in the amusement shop 100 is communicatively connected to the information processing center 600 via a public line 450 such as ISDN, and the information processing center 600 and the maintenance company A ( The head office and the sales office are connected via a public line 451. In addition, the information processing center 600 and the maintenance worker's mobile phone can communicate with each other via the Internet 452.

  Here, the warning notification / cancellation apparatus 500 provided in the information processing center 600 has a FAX transmission function and a mail transmission function. When the warning state is recognized (determination) by the debit terminal 300, the maintenance company A A function to automatically transmit FAX paper (inspection / repair request notification) printed (added) with predetermined specific information (PASS / barcode, PIN) to (head office, sales office) . In addition, for the mobile phone of a local maintenance worker belonging to the maintenance company A, a mail (inspection / repair request notification) in which predetermined specific information (notification ID for notification) is recorded (added) via the Internet 452 is sent. It has a function to send automatically. Further, the warning notification / cancellation device 500 has a FAX reception function and a mail reception function, and is a FAX sheet (inspection) on which predetermined specific information (PASS / barcode) returned from the maintenance company A is printed (recorded). / Repair request notification) is automatically received. In addition, a function of automatically receiving e-mail (inspection / repair request notification) in which predetermined specific information (notification ID for notification) returned from the mobile phone of the maintenance staff and the terminal ID of the debit terminal 300 is described I have.

  For this reason, the warning state notification / cancellation device 500 is a bar code reader or OCR (optical character recognition device) for reading a bar code (specific information) or PASS (character enumeration information) printed on FAX paper. ). In addition, an identification function is provided for identifying a personal identification number that is input from the maintenance operator's mobile phone using the numeric keypad.

(Characteristics of warning status cancellation system)
Next, features of this warning state cancellation system will be described. That is, this warning state cancellation system, when receiving the “abnormal state detection information” transmitted from the debit terminal 300, notifies the maintenance company A (maintenance personnel) specific information (barcode, password, identification number). An inspection / repair request notification (inspection / repair request form) printed / recorded with an ID number is transmitted by FAX paper or by e-mail. The FAX sheet is returned from the maintenance company A that performed the inspection / repair. The feature is that the warning state is canceled based on the reply by mail or the mail reply by mail.

  That is, as shown in FIG. 1, the warning state notification / cancellation method executed to the maintenance company A (maintenance personnel) when releasing the warning state by the warning state release system of the present invention includes (1 ) Notification notification by sending fax paper / Warning notification by replying FAX paper, (2) Notification notification by sending FAX paper / Warning notification by telephone contact, and (3) Notification notification by sending email. There are three types of alert status notification notification / cancellation notification methods: / warning status cancellation notification by email reply. Hereinafter, details of the notification method / cancellation method of these three types of warning states will be described.

(Notification notification by FAX paper transmission and warning status cancellation notification by FAX paper reply)
As shown in FIG. 1, a warning state transmission using FAX paper (notification communication) and a warning state reply using FAX paper (release notification) are performed in a predetermined print on a predetermined position on the FAX paper. It is performed based on collation of specific information such as a bar code or PASS (character enumeration information). More specifically, a barcode is printed at a predetermined position (see FIG. 6) of the FAX sheet, and the information processing center 600 uses the FAX sheet on which the barcode is printed as an inspection / repair request form. It is transmitted to the maintenance company A (maintenance personnel) (when the specific information is a barcode). On the other hand, the maintenance staff of the maintenance company A inspects / repairs the debit terminal 300 to be inspected / repaired, and then reports the result of the inspection / repair (status confirmation / repair result entry) (FIG. 8- 2), this FAX sheet is transmitted to the information processing center 600.

  Thereafter, the information processing center 600 reads the barcode of the returned FAX paper with a barcode reader, and prints (registers) the read barcode on the FAX paper sent to the maintenance company A (maintenance staff) at the time of notification. ) And the specific information (barcode), and the warning state is canceled when the two barcodes match. As will be described later, the warning state is actually canceled on the condition that the inspection / repair is completed (or notification that there is no abnormality) for the debit terminal 300 for which inspection / repair is requested.

(Notification by sending fax paper and notification of cancellation of warning status by phone)
As shown in FIG. 1, the warning status transmission using FAX paper (notification communication) and the warning status reply by telephone (release notification) are performed based on a password printed in advance at a predetermined position on the FAX paper. . More specifically, a PIN number is printed at a predetermined position (the barcode position in FIG. 6) of the FAX paper, and the information processing center 600 transmits the FAX paper (inspection / repair) on which the password is printed. Request form) is sent to maintenance company A (maintenance staff). On the other hand, the maintenance staff confirms the personal identification number printed on the FAX sheet transmitted from the information processing center 600, and after checking / repairing the debit terminal 300 to be inspected / repaired, This security code is used when making a release notification by telephone to the information processing center 600 along with the report of the repair result.

  Specifically, for example, when a maintenance staff of the maintenance company A issues a completion report (cancellation notification) by the debit terminal 300 requested to be inspected / repaired from the information processing center 600, the following procedure is used. Can do. That is, when a maintenance person inputs a telephone number addressed to the information processing center 600 with a mobile phone (03- ○ Δ11- ○ Δ33), the information processing center 600 instructs the input of a personal identification number (ten-key input). Announcement is played (for example, “This is the information processing center's release number receptionist. If you hear a beep after this, enter the PIN of the inspection / repair request form”). As a result, the maintenance staff inputs the personal identification number recorded on the FAX paper. If the entered password is correct, for example, an announcement such as “Repair completion report received” will be announced to the maintenance staff via the telephone.

  As described above, in the information processing center 600, the PIN number printed on the FAX sheet at the time of notification to the maintenance company A (maintenance staff) is collated with the password entered by the maintenance staff using the mobile phone (numeric keypad input number). If the numbers match, the warning state by the target debit terminal 300 is automatically canceled. In this case, not only the collation of the personal identification number but also the terminal ID of the debit terminal 300 is announced, and the terminal ID of the registered debit terminal 300 and the terminal ID (numerical key input number) input by the maintenance staff using the mobile phone. ) The warning state may be canceled under the condition where the number matches. Also in this example, the warning state is canceled on the condition that the inspection / repair is completed for the debit terminal 300 for which inspection / repair is requested.

(Notification notification by sending an email and cancellation of warning status by replying to an email)
As shown in FIG. 1, a warning state transmission (notification contact) using mail transmission by mail and a warning state reply (release notification) using a mail reply to this mail transmission are used for notification in advance to the mail to be transmitted. And the terminal ID (machine number) of the debit terminal 300 are described, and the identification ID and terminal ID (machine number) for notification are described in response to a mail reply. More specifically, an e-mail transmitted to the maintenance worker's mobile phone includes a predetermined notification identification ID and terminal ID (machine number). The warning state is canceled on condition that a predetermined notification identification ID and terminal ID (machine number) are described in the mail returned from the mobile phone. Also in this example, the warning state is canceled on the condition that the inspection / repair is completed for the debit terminal 300 for which inspection / repair is requested.

(Configuration and function of debit terminal 300)
Next, with reference to FIG. 3 and FIG. 4, the configuration and functions of the debit terminal 300 provided in the game shop 100 will be described in detail. FIG. 3 is a front view showing an appearance of the debit terminal 300, and FIG. 4 is a functional block diagram showing an internal configuration of the debit terminal 300. As shown in FIG. Hereinafter, the details of the debit terminal 300 will be described with reference to FIGS.

  As shown in FIG. 3, the debit terminal 300 includes a vertical casing, and in order from the top, a display unit 350, an operation input unit 360, a debit card insertion / return port 370, a receipt issue port 380. And.

  The display unit 350 has a function of displaying a transaction amount by debit payment (a purchase amount of a prepaid card) and various information for performing guidance of an input operation by a player, and is configured by, for example, a liquid crystal display.

  The operation input unit 360 (external operation input unit) includes various function switches such as a confirmation switch and a cancel switch, and further includes a numeric key switch for inputting a PIN code of a debit card (cash card). It has a function to input a password.

  The debit card insertion / return slot 370 receives a cash card (debit card), performs a desired process on the debit card processing unit 390 (FIG. 4), and then returns the debit card again. It is an opening for.

  The receipt issuing port 380 is an opening for discharging the receipt printed by the printing unit 385 (FIG. 4) as a usage record for the player. From the receipt issuing port 380, a receipt on which the result (OK or NG) by debit payment is printed can be issued.

  Next, the internal configuration of the debit terminal 300 will be described in detail with reference to FIG. That is, as shown in FIG. 4, the debit terminal 300 includes a display unit 350, a debit control unit 340, an error state determination unit 345, an external operation input unit 360 (operation input unit), and a debit card insertion. / Return port 370, receipt issue port 380, printing unit 385, debit card processing unit 390, and communication I / F units 330 and 330a.

  Here, as shown in FIG. 4, the debit terminal 300 is characterized by a control unit removal detection sensor 320 (hereinafter simply referred to as “removal detection sensor”) that detects the removal of the control unit 310 assembled to the main body of the debit terminal 300. 320 ”), an error state determination unit 345 that determines an abnormal state by the debit terminal 300 as an error. As described above, the debit control unit 340, the operation input unit 360, and the debit card processing unit 390 are integrated as a black box, and are collectively referred to as the control unit 310.

  The control unit removal detection sensor 320 has a function of detecting removal of the control unit 310. In fact, since the removal detection sensor 320 detects and stores that the control unit 310 has been removed, even if the control unit 310 is attached to the debit terminal 300 after that, When the main power supply of the debit terminal 300 is turned on (ON), “abnormal state detection information” is transmitted to the information processing center 600.

  The communication I / F unit 330 has a function of performing communication with the information processing center 600 through the public line network 450, and through this communication I / F unit 330, a payment request notification related to a desired payment amount, debit, “Abnormal state detection information” when any abnormality occurs in the terminal 300 is transmitted to the information processing center 600. The communication I / F unit 330a can communicate with a communication I / F unit (not shown) of the card issuing machine 200 (FIG. 2), and between the debit terminal 300 and the card issuing machine 200. In this way, various information (such as balance information owned by the prepaid card) is transmitted and received.

  The debit control unit 340 has a control function for collectively controlling each process in the debit terminal 300, and stores a control program such as an OS (Operating System), a program defining various processing procedures, and necessary data. The processing unit has an internal memory for executing various processes. Further, particularly as closely related to the present invention, an error state determination unit 345 is provided in terms of functional concept. The error state determination unit 345 has a function of determining whether the error content by the debit terminal 300 of the amusement store is a physical error due to removal of the control unit 310 or a logical error other than such a physical error. Yes.

  The printing unit 385 has a function for printing the information notified from the debit control unit 340 on a receipt issued from the receipt issuing port 380. Specifically, the printing unit 385 prints money amount information related to debit processing on the receipt.

  The debit card processing unit 390 has a function of reading card information magnetically recorded on a debit card (cache card) taken from the debit card insertion / return port 370 and notifying the debit control unit 340 of the read result. .

(Whole configuration of warning status cancellation system)
Next, with reference to FIG. 5, the details of the warning information notification / cancellation apparatus 500 according to the warning state cancellation system of the present invention will be described. FIG. 5 is a functional block diagram showing the overall configuration of the warning state notification / cancellation device 500 provided in the information processing center 600.

  That is, as shown in FIG. 5, the warning state notification / cancellation apparatus 500 includes an abnormal state determination unit 510, a warning state transmission unit 520, a warning transmission selection unit 530, a first FAX transmission unit 531, and a second FAX transmission unit. 532, a mail transmission unit 533, a reply information identification unit 540, a reply information determination unit 550, a specific information identification unit 555, a specific information determination unit 560, a warning state release unit 565, and a communication control I / F unit 570 and a warning status database 580.

  The abnormal state determination unit 510 removes the control unit 310 (FIG. 3) transmitted from the debit terminal 300 of the amusement store 100, or any other error situation (abnormal state) due to a logical error due to self-check of the debit terminal 300. Is determined as an abnormal state.

  When the abnormal state due to the debit terminal 300 is determined by the abnormal state determination unit 510, the warning state notification / cancellation device 500 recognizes the corresponding debit terminal 300 as a warning state and The terminal ID (machine number) is stored / stored in the warning state database 580. As described above, the removal of the control unit 310 is performed by the removal detection sensor 320 (FIG. 4).

  The warning state transmission unit 520 automatically transmits an inspection / repair request notification to the maintenance company A (maintenance personnel) when the abnormal state determination unit 510 determines that the debit terminal 300 is in a warning state. It has a function. This inspection / repair request notification indicates a FAX transmission sheet on which the barcode, the personal identification number, which is the specific information, or the notification ID is attached as described above.

  The warning state transmission selection unit 530 automatically prints (barcode / PASS, password, identification ID for notification) or specific information to be included in the inspection / repair request notification transmitted to the maintenance company A (maintenance staff). It has a function to select. In the case of this example, one of the three types of specific information, PASS / bar code, personal identification number, and notification ID, is selected and notification information is sent to the maintenance company A (maintenance staff). be able to.

  When the debit terminal 300 recognizes the warning state, the first FAX transmission unit 531 prints specific information (barcode / PASS) on the inspection / repair request notification (FAX paper for transmission), and prints this barcode / PASS. A function is provided for automatically transmitting the fax paper to the maintenance company A (maintenance staff).

  Here, an overview of inspection / repair request notification using FAX paper will be described with reference to FIG. FIG. 6 shows an example of a FAX sheet (inspection / repair request form) transmitted from the warning information notification / cancellation apparatus 500 as a notification to the maintenance company A (maintenance staff). That is, as shown in FIG. 6, a barcode as specific information is printed in advance at a predetermined position of the FAX paper (in this example, the upper right end). In addition, the hall name of the amusement shop in which the debit terminal 300 to be inspected / repaired is installed and the terminal ID (machine number) of the debit terminal 300 are entered at the approximate center position of the FAX sheet. An input field and a check box consisting of three items for entering a status confirmation / repair result by maintenance personnel are provided.

  In the status confirmation / repair result column, “no abnormality” indicating that there is no abnormality in the debit terminal 300, “repair completed” indicating that the repair is completed, and “unrepaired” indicating that the repair is not completed. The maintenance staff inspects / repairs the information processing center 600 by marking one of these three item status confirmation / repair results according to the situation result (filling in a check). You can report the status results (cancellation notification). Here, the FAX paper in FIG. 6 is an example in which the specific information is a barcode, but when the specific information is a PASS (character enumeration information) and a password, the PASS (character enumeration information) and the password are also included. The printing position is substantially the same as the barcode.

  Hereinafter, returning to FIG. 5 again, the function of each component constituting the warning state notification / cancellation apparatus 500 will be described. The second FAX transmission unit 532 prints a PIN number at a predetermined position as specific information on an inspection / repair request notification (FAX sheet for transmission), and automatically prints the FAX sheet on which the PIN number is printed with the maintenance company A ( It has a function to send to maintenance personnel.

  The mail transmission unit 533 includes an identification ID for notification as specific information in an inspection / repair request notification (e-mail for transmission) at the time of notification, and a terminal ID (machine number) of the debit terminal 300 that is a target of inspection / repair. And a function of automatically transmitting this mail to the maintenance company A (maintenance staff).

  The reply information identification unit 540 is subject to inspection / repair at the time of notification from the information processing center 600 based on the reply notification (reply of FAX paper, reply of mail) returned from the maintenance company A (maintenance staff). The debit terminal 300 has a function of acquiring / identifying the inspection / repair result. Acquiring / identifying the inspection / repair result by the reply information identifying unit 540 is performed by reading the check box entered in the status confirmation / repair result column of the FAX sheet using an OCR device or the like.

  The reply information determination unit 545 returns a fax paper reply or mail reply from the maintenance company A (maintenance staff) based on the reply result (no abnormality, repair completed, incomplete) acquired by the reply information acquisition unit 540. Is provided with a function of determining the status confirmation / repair result (check mark) recorded in Specifically, when the check box for “no abnormality” or “repair completed” is marked (checked) among the three items of status confirmation / repair results, the warning status of the corresponding debit terminal 300 is displayed. Can be released.

  The specific information identification unit 550 reads the specific information (PASS / bar code, password, identification ID for notification) printed or recorded in the reply notification returned from the maintenance company A (maintenance staff) It has a function to identify whether it is specific information. As described above, reading (identification) of a barcode (specific information) printed on FAX paper is performed by a barcode reader, and reading of PASS (character enumeration information) is performed by an OCR (optical character recognition device). .

  The specific information determination unit 555 has a function of determining the specific information identified by the specific information identification unit 550.

  The warning state canceling unit 560 has a function of automatically canceling the warning state of the debit terminal 300 that is the target of canceling the warning state, based on the determination result of the specific information determined by the specific information determining unit 555. . Specifically, the warning state for the debit terminal 300 recorded on the FAX sheet transmitted when the information processing center 600 notifies the maintenance company A (maintenance staff) is notified.

  The communication control I / F unit 570 communicates with the information processing center 600 through the public line network 450 and wirelessly communicates with a maintenance worker's mobile phone via the Internet 452. It has a function to perform communication (notification contact / release contact). Further, through the communication control I / F unit 570, the payment request notification related to the desired payment amount from the debit terminal 300 and “abnormal state detection information” when any abnormality occurs in the debit terminal 300 are sent to the information processing center 600. Sent.

  The warning state database 580 is associated with the terminal ID (machine number) of the debit terminal 300 in which the warning state is detected, the notification contact information transmitted from the information processing center 600 to the maintenance company A (maintenance staff), and the maintenance company. This is a database that stores / stores release contact information (status confirmation / repair result) returned from the A (maintenance staff) to the information processing center 600.

  Details of the warning state database 580 will be described below. FIG. 7 shows the configuration contents of the warning state database 580. That is, as shown in the figure, in the warning state database 580, the abnormal state is transmitted to the information processing center 600 as a warning state in association with the terminal ID (machine number) of the debit terminal 300 in which the abnormal state is detected. Date and time (warning state date and time) received, notification method (FAX transmission, e-mail transmission) to maintenance company A (maintenance staff), and warning of corresponding debit terminal 300 by inspection / repair of maintenance company A (maintenance staff) The date and time when the state was released and the release notification method used by the maintenance company A (maintenance staff) to the information processing center 600 are registered / stored.

  More specifically, in the case of the debit terminal 300 with the terminal ID “000134”, the abnormal state detection information is transmitted to the information processing center 600 at 12:13 on March 14, and an inspection / repair request is sent by mail transmission notification. A notification is sent to maintenance company A (notification notification), and at 13:15 on March 14, the warning state of the corresponding debit terminal 300 is canceled by inspection / repair by maintenance company A (maintenance staff). It has been shown. In this case, the warning state cancellation notification method is executed by mail transmission.

  Similarly, in the case of the debit terminal 300 with the terminal ID “000264”, the abnormal state detection information is transmitted to the information processing center 600 at 18:11 on March 14, and the inspection / repair request notification is made by FAX transmission communication. Is sent to the maintenance company A (maintenance staff), and then the warning state of the corresponding debit terminal 300 is canceled by inspection / repair by the maintenance staff at 13:15 on March 15th. It represents that. Further, the warning state canceling method in this case indicates that it is executed by FAX transmission. It should be noted that the debit terminal 300 with the terminal ID “000734” indicates that the warning state has not been released at this time (not released).

  Next, with reference to FIG. 8A and FIG. 8B, an outline of an example of filling in a FAX sheet at the time of notification notification and cancellation notification will be described. FIG. 8A is an example of filling in a FAX sheet transmitted as a notification from the information processing center 600 to the maintenance company A (maintenance staff). FIG. 8B is an example of information processing from the maintenance company A (maintenance staff). An example of filling in a FAX transmission form sent back to the center 600 as a cancellation notice is shown. That is, as shown in FIG. 8A, a hall name column of a game shop that requests inspection / repair of the debit terminal 300 to be inspected / repaired is provided at a predetermined position of the FAX sheet. The game hall name can be entered here. Similarly, the terminal ID (machine number) of the debit terminal 300 that requests inspection / repair can be entered in the terminal ID column of the debit terminal 300.

  More specifically, in the example of entry on the FAX form shown in FIG. 8A, the name of the amusement shop that requests the inspection / repair of the debit terminal 300 is XX Hall, and is installed in the XX Hall. The terminal ID (machine number) of the debit terminal 300 to be inspected / repaired is “000134”. It should be noted that the game hall name and terminal ID written on the FAX sheet can be automatically printed (recorded) by a terminal operation by a staff member of the information processing center 600.

  Further, as shown in FIG. 8B, in the example of entry by FAX paper returned from the maintenance company A (maintenance staff), the three items “no abnormality”, “repair completed”, “ Among the “unrepaired”, the check mark is entered in the “repair completed” check box, so that the debit terminal 300 (terminal ID “000134”) in the hall is marked as repair completed. 600 indicates that a reply (cancellation contact) is made.

  Hereinafter, in the case of this example, since the repair of the debit terminal 300 requested to be inspected / repaired is completed, the FAX paper specific information (bar code) returned to the information processing center 600 and the notification information are transmitted. The bar code data of the FAX paper that has been checked is collated, and if they match, the warning state is cancelled.

(Basic control procedure by warning status release system)
FIG. 9 is a flowchart illustrating a basic control procedure of the warning state cancellation system according to the present embodiment. That is, the warning state cancellation system of the present invention is broadly divided into (1) an abnormal state determination step (step SA110), (2) a warning transmission means selection step (step SA120), and (3) a warning state transmission step (step SA130). ), (4) reply information determination step (step SA140), (5) specific information identification step (step SA150), (6) specific information determination step (step SA160), and (7) warning state cancellation step ( It comprises seven processing steps according to step SA170). Hereinafter, the detail of each control process by (1)-(7) is demonstrated.

(1) In the abnormal state determination step, an error situation (removal of the control unit 310 (FIG. 3) transmitted from the debit terminal 300 of the amusement store 100 or other logic error due to some self-check of the debit terminal 300 ( It is a processing step for determining (abnormal state) as an abnormal state. In this abnormal state determination step, when the abnormal state by the debit terminal 300 is determined by the abnormal state determination unit 510, the corresponding debit terminal 300 is recognized as a warning state and the terminal ID of the debit terminal 300 is recognized. (Machine number) is stored / stored in the warning state database 580.

(2) The warning transmission means selection step is printed on the inspection / repair request notification with the specific information (PASS / barcode, password, identification ID for notification) added to the maintenance company A (maintenance staff) (barcode / PASS, personal identification number) or specific information to be attached (notification ID for notification) is provided. In the case of this example, any one of the three types of specific information, PASS / bar code, personal identification number, and notification identification ID, can be selected. In this case, any one of a plurality of transmission means such as FAX transmission and electronic mail transmission can be appropriately selected.

(3) In the warning state transmission step, when the debit terminal 300 is determined to be in an abnormal state in the abnormal state determination step, an inspection / repair request notification (FAX paper / mail) is sent to the maintenance company A (maintenance staff). ) Is automatically transmitted. As described above, the inspection / repair request notification is sent by e-mail attached with PASS / bar code, which is specific information, a FAX sheet on which a personal identification number is printed, or an identification ID / terminal ID for notification.

(4) The reply information determination step has a function of determining whether repair of the debit terminal 300 described in the inspection / repair request notification is completed or not based on the reply result acquired by the reply information acquisition unit 540. Yes. Specifically, a debit terminal that is a target for canceling the warning state by reading the inspection status / repair result (check mark) described in the reply of FAX paper returned from the maintenance company A (maintenance staff) or mail reply A function of acquiring (recognizing) 300 completion results is provided.

(5) The specific information identification step includes specific information (PASS / barcode, password, identification ID for notification) of the inspection / repair request notification returned from the maintenance company A (maintenance staff) to the information processing center 600 ) Is read and identified by a bar code reader or an OCR device.

(6) The specific information determining step is a processing step for automatically determining the specific information identified by the specific information identifying step. Specifically, the specific information of the inspection / repair request notification transmitted as a notification to the maintenance company A (maintenance staff) from the information processing center 600 and the information processing center 600 from the maintenance company A (maintenance staff) On the other hand, this is a processing step for determining the identity (collation) with the specific information of the inspection / repair request notification returned as the cancellation notification.

(7) The warning state releasing step is a processing step of automatically releasing the warning state of the target debit terminal 300 based on the determination result determined in the specific information determining step. Specifically, it is a processing step of canceling the warning state of the corresponding debit terminal 300 when the specific information at the time of notification communication matches the specific information at the time of release notification in the specific information determination step. Actually, when the check boxes of “no abnormality” and “repair completed” are checked in the status confirmation / repair results, the warning state of the corresponding debit terminal 300 is the target of cancellation.

(Warning information notification / cancellation processing procedure in the warning status cancellation system)
Next, a warning information notification / cancellation processing procedure in the warning state cancellation system according to the present embodiment will be described with reference to the flowchart of FIG. The flowchart shown in FIG. 10 shows a warning information notification / cancellation processing procedure executed between the debit terminal 300 installed in the game shop 100 and the warning state notification / cancellation device 500 provided in the information processing center 600. Show. Here, in the following flowchart, the removal of the control unit 310 assembled in the debit terminal 300 is detected by the removal detection sensor 320 (FIG. 4), whereby “abnormal state detection information” is detected by the information processing center 600. An explanation will be made assuming that the message is transmitted to. The inspection / repair request notification transmitted from the information processing center 600 to the maintenance company A (maintenance staff) as a notification notification will be described using “FAX transmission” as an example.

  That is, as shown in the flowchart of FIG. 10, first, the debit terminal 300 determines whether an abnormal state has occurred (step S110). Specifically, the control unit 310 (FIG. 3) is detached from the debit terminal 300, and thereby, it is determined whether the removal detection sensor 320 is activated (ON / OFF). If it is determined in step S110 that the control unit 310 has been removed (Yes in step S110), the debit terminal 300 determines that an error state has occurred by the error state determination unit 345 (FIG. 4). Determination is made (step S120). Hereinafter, the debit terminal 300 transmits “abnormal state detection information” indicating that an abnormal state has occurred to the information processing center 600 as a warning state (step S130). In this case, in the unusable debit terminal 300, the abnormality is canceled by the maintenance staff, or it is confirmed that there is no abnormality, information to that effect is notified to the information processing center 600, and the warning state is released. It becomes impossible to use.

  On the other hand, when the information processing center 600 receives the “abnormal state detection information” transmitted from the debit terminal 300 (step S140), the information processing center 600 determines that the debit terminal 300 is in the “abnormal state” and the debit terminal 300. Is recognized as a warning state (step S150).

  Hereinafter, the information processing center 600 shifts to a warning state transmission process for requesting (notifying) the maintenance company A (maintenance personnel) status confirmation (inspection) and repair of the debit terminal 300 in which the abnormal state is detected. (Step S160). As described above, this warning status transmission process is an inspection for the maintenance company A (maintenance personnel) when the information processing center 600 receives “abnormal status detection information” transmitted from the debit terminal 300. This is a control procedure for transmitting a repair request notification as a notification and requesting the status check and the repair process of the abnormal state for the corresponding debit terminal 300. Specifically, an inspection / repair request notification is transmitted to the maintenance company A (maintenance personnel) in the next step S170 (step S170).

  On the other hand, the maintenance company A determines whether the “inspection / repair request notification” has been received (step S175). Specifically, the inspection / repair request notification (FAX paper) transmitted from the information processing center 600 is received. When receiving (Yes at step S175), the maintenance staff of the maintenance company A confirms the name of the game hall requested for inspection / repair and the terminal ID of the debit terminal 300 (step S176), and then receives this FAX sheet. In step S177, the debit terminal 300 to be inspected / repaired is repaired by visiting the game hall confirmed in step S177. Thereafter, the status confirmation / repair result is entered in the FAX sheet received in step S175 (step S178), and the completed FAX sheet is transmitted to the information processing center 600 (step S179). Here, in this example, the repair of the target debit terminal 300 is completely completed by the maintenance staff, and a check mark is entered in the “Repair completed” check box in the status confirmation / repair result column of the FAX paper. This will be described below (see FIG. 8-2).

  On the other hand, the information processing center 600 determines whether an inspection / repair request notification (FAX paper) is returned from the maintenance company A (step S180), and when it is determined that the FAX paper is returned according to the determination in step S180. (Yes at step S180), then, the reply information entered on the FAX sheet is acquired (step S190). As described above, the return information acquisition process is a process of acquiring the status confirmation / repair result of FAX paper. Specifically, the check mark entered in the status confirmation / repair result column is displayed by OCR or the like. Read processing. Next, the process proceeds to a reply information determination process for determining the reply information acquired by the reply information acquisition process (step S240). Specifically, the check mark written in the status confirmation / repair result column of the FAX sheet is read. Here, in the case of this example, since a check mark “repair completed” indicating that the repair of the debit terminal 300 has been completed is entered in the status confirmation / repair result column, the target debit terminal 300 You can get a complete repair.

If it is confirmed in step S210 that the debit terminal 300 requested to be inspected / repaired by the information processing center 600 has been repaired or that there is no abnormality (Yes in step S210), then FAX The process proceeds to acquisition processing of specific information printed on the sheet (step S220). In this example, the specific information acquisition process is a process of reading a barcode recorded on a FAX sheet. Thereafter, the process proceeds to a determination process for specific information (barcode) (step S230). The identification information (barcode) determination process includes the barcode recorded on the FAX sheet transmitted to the maintenance company A (maintenance staff) in step S170 and the FAX sheet returned from the maintenance staff in step S180. Is compared with the barcode printed on the, and it is determined whether the barcode is the same.

  That is, in the next step S240, the specific information (bar code) printed on the FAX sheet transmitted from the information processing center 600 to the maintenance company A (maintenance staff) at the time of notification notification, and the information from the maintenance company A (maintenance staff) It is determined whether or not the specific information (barcode) printed on the FAX paper returned when the repair completion notification is sent to the processing center 600 is the same (step S240). Specifically, the barcode data of the FAX paper received in step S180 is read by a barcode reader, and the barcode data is compared with the barcode data printed on the FAX paper sent in step S170. If they match (Yes at step S240), the process proceeds to the next warning state canceling process (step S250).

  This warning state release process is a process for releasing the warning state for the debit terminal 300 for which inspection / repair has been requested by notification from the information processing center 600 to the maintenance company A (maintenance personnel) (step S260). ). Here, in the case of this example, a check mark “repair completed” indicating that the repair of the debit terminal 300 has been completed is entered in the status confirmation / repair result column. The warning state of the installed debit terminal 300 is released. On the other hand, the determination in step S210 determines that the inspection / repair of the debit terminal 300 has not been completed (No in step S210) and the determination in step S240 determines that the specific information (barcode) is not the same. In such a case (No at step S240), the warning state of the debit terminal 300 is not cancelled, and the process ends as it is (end).

  As described above, when the information processing center 600 receives “abnormal state detection information” transmitted from the debit terminal 300, the warning state cancellation system according to the present invention checks the warning state by the debit terminal 300. / When sending a repair request notification (FAX paper / e-mail inspection / repair request form) to the maintenance company A (maintenance staff), this inspection / repair request notification includes the specified specific information (barcode / PASS, PIN, (Notification ID for notification) is transmitted, and the specific information of the inspection / repair request notification sent back from the maintenance company A (maintenance personnel) is determined to determine the warning status for the corresponding debit terminal 300. Since the release is performed automatically, it is possible to quickly check the terminal ID of the debit terminal 300 after the status check (inspection) or repair has been completed. After which it is, it is possible to accurately performed without delaying the release of the warning status in debit terminal 300 of interest.

(Other examples)
Although the embodiments of the present invention have been described so far, the present invention is implemented in various different embodiments within the scope of the technical idea described in the claims other than the embodiments described above. You can also. Below, the various modifications regarding this invention are demonstrated in order.

  That is, in the above-described embodiment, when the inspection / repair completion report by the maintenance staff is properly returned, the warning state of the corresponding debit terminal 300 is canceled. For example, in the case where a notification contact (transmission of inspection / repair request notification) is made to the notification destination of the maintenance company A's head office, sales office, and maintenance staff, all three notification destinations Conditions for canceling the warning status when the regular inspection / repair results are returned normally or conditions for canceling the warning status when the regular inspection / repair results are returned from two or more notification destinations It can also be. In this case, the warning state can be released as reliable and reliable repair information for the target debit terminal 300.

  Further, in the above-described embodiment, the specific information of the inspection / repair request notification transmitted from the information processing center 600 to the maintenance company A (maintenance personnel) at the time of notification notification, according to the determination of the specific information determination unit 560 (FIG. 5), When the specific information of the inspection / repair request notification returned at the time of release notification matches, the warning state of the target debit terminal 300 is automatically released. However, the warning state release unit 565 ( When the warning state of the target debit terminal 300 is automatically canceled according to FIG. 5), the cancellation method (FAX transmission cancellation, mail transmission cancellation) and cancellation date and time stored in the warning state database 580 at the time of cancellation. May be contacted with another contact information (maintenance company head office, sales office, maintenance staff).

  In the above-described embodiment, when the warning state is released by the warning state release system, the information processing center 600 transmits a warning state notification to the maintenance company A (maintenance personnel) (FAX transmission / mail transmission). And a release notification (FAX reply / email reply) sent back from the maintenance company A (maintenance staff) to the information processing center 600 includes (1) transmission of a FAX sheet in which an inspection / repair request is described. Notification contact / Release of warning status by reply of FAX paper, (2) Notification notification by transmission of FAX paper / Release notification of warning status by telephone contact, (3) Notification notification by email transmission / Release of warning status by email reply There are three types of notification / notification communication methods for warning states with contact, but in particular limited to combinations of these three types of warning notification / contact notifications. And without combination Korara plurality of broadcast communication / releasing contact respectively, can be freely set the other notification contact / release contact.

  For example, the reply to the inspection / repair request sent by e-mail transmitted from the information processing center 600 may be a warning using the FAX paper instead of the cancellation notification by e-mail reply. In this case, the mail transmission content transmitted from the information processing center 600 to the maintenance staff is directly printed, and the print paper on which the mail content is printed is returned to the information processing center 600 as FAX paper.

  Further, for example, a reply to an inspection / repair request by mail transmission sent from the information processing center 600 may be a warning state cancellation notice by a telephone contact reply instead of a mail reply reply. In this case, the maintenance staff confirms the notification identification ID and the terminal ID described in the transmission mail transmitted from the information processing center 600 by mail, and this identification ID is stored in the debit terminal 300 in the same manner as the password. When making a phone call at the time of release notification, input is made according to the guidance.

  In the above-described embodiment, the maintenance company A (maintenance staff) is requested to inspect / repair the debit terminal 300 that has detected an abnormal state and has entered a warning state. In this case, the debit terminal 300 Instead of requesting the maintenance company A (maintenance staff) to perform inspection / repair, the warning state may be simply notified as an alarm. In this case, a control for temporarily stopping the debit settlement by the debit terminal 300 in which an abnormal state has occurred may be performed.

  As described above, the warning state canceling system and the warning state canceling method in the debit settlement according to the present invention are the warning state canceling system in the debit settlement system that can cancel the warning state generated by the debit terminal accurately and efficiently. Is suitable.

1 is a system configuration diagram illustrating an overall configuration of a warning state cancellation system according to an embodiment. It is a functional block diagram which shows the whole structure of the game media rental system to which a warning state cancellation | release system is applied. FIG. 3 is a front view illustrating an appearance of the debit terminal illustrated in FIG. 2. It is a whole functional block diagram which shows the internal structure of the debit terminal which concerns on an Example. It is a functional block diagram which shows the internal structure of a warning state alerting | reporting / cancellation apparatus. FIG. 10 is an explanatory diagram illustrating an example of a FAX sheet transmitted from an information processing center to a maintenance company A (maintenance staff). It is explanatory drawing which shows the structure of a warning state database. It is explanatory drawing which shows the example of entry of the FAX paper transmitted to the maintenance company A (maintenance worker) from an information processing center. It is explanatory drawing which shows the example of an entry of the FAX sheet | seat returned with respect to an information processing center from the maintenance company A (maintenance worker). It is a flowchart which shows the flow of the basic procedure of a warning state cancellation | release system. It is a flowchart which shows the flow of the alerting | reporting / canceling procedure of the warning state in the warning state cancellation | release system which concerns on an Example.

Explanation of symbols

100 game shop 110 pachinko machine 150 card processing machine 200 card issuing machine 210 card settlement machine 255 island controller 300 debit terminal 310 control unit 320 control unit removal sensor 330, 330a communication I / F unit 340 debit control unit 345 error state determination unit 350 Display unit 370 Debit card insertion / return port 380 Receipt discharge port 385 Printing unit 390 Debit card processing unit 400 Terminal controller (T / C)
450, 451, 460 Public line network 452 Internet 470 Card company center 500 Warning state notification / cancellation device 510 Abnormal state determination unit 520 Warning state transmission unit 530 Warning transmission selection unit 531 First FAX transmission unit 532 Second FAX transmission unit 533 Mail transmission unit 540 Reply information identifying unit 550 Reply information determining unit 555 Specific information identifying unit 560 Specific information determining unit 565 Warning state canceling unit 570 Communication control I / F unit 580 Warning state database 600 Information processing center 700 CAFIS network 710 Clearing center 800 Debit card Issuing bank 900 Merchant bank 950 △△ Bank

Claims (11)

Information to be transmitted to an external notification destination as a release request notification when a debit terminal performs debit processing with a debit card and performs a debit settlement, and when the debit terminal generates a warning state, a request to release the warning state In a warning state cancellation system in a debit settlement system comprising a processing center,
The information processing center
To the external notification destination, transmission means for transmitting the release request notification including individual specific information;
Receiving means for receiving the release request notification when the release request notification is replied from the external contact;
Specific information identifying means for identifying specific information included in the cancellation request notification received by the receiving means;
Specific information determination means for collating the specific information included in the cancellation request notification transmitted by the transmission means with the specific information included in the cancellation request notification received by the reception means;
Based on the determination result of the specific information by the specific information determination means, warning state release means for releasing the warning state for the debit terminal,
A warning state cancellation system characterized by comprising:   The external notification destination includes, in the release request notification, the completion or incomplete of the inspection / repair result for the debit terminal notified by the release request notification as the release notification result to the information processing center. The warning state canceling system according to claim 1, further comprising reply means for replying.   The information processing center reads return information included in a release request notification returned by the external notification destination, and returns information determination means for determining whether the inspection / repair result for the debit terminal is completed or not. 3. The warning state cancellation system according to claim 2, wherein the warning state cancellation unit is configured to release the warning state by the debit terminal when the return information determination unit determines completion of inspection / repair. .   The specific information is a serial number that is output from a facsimile apparatus and printed on a facsimile paper, and the specific information identification unit has an optical reading function for reading the serial number. The warning state cancellation | release system of Claim 1, 2, or 3.   5. The warning state cancellation system according to claim 4, wherein the serial number is a barcode, and the specific information identification unit has a barcode reading function for reading identification data based on the barcode.   The specific information is a personal identification number used for telephone contact, and the specific information identification unit has a personal identification number identifying function for identifying the personal identification number. The warning status release system described.   The identification information is notification identification information used for e-mail transmission, and the identification information identification unit includes an identification information reading function for reading the identification information. Or the warning state cancellation | release system of 3.   The information processing center transmits the warning date and time of occurrence of the warning state by the debit terminal corresponding to the terminal number of the debit terminal to be inspected / repaired, and transmission means at the time of notification notification from the information processing center to the external notification destination And a warning status database for storing any one of the release date and time of the warning status and a reply means at the time of cancellation notification from the external contact to the information processing center. The warning state cancellation system as described in any one. Information to be transmitted to an external notification destination as a release request notification when a debit terminal performs debit processing with a debit card and performs a debit settlement, and when the debit terminal generates a warning state, a request to release the warning state In a warning state cancellation method in a debit settlement system including a processing center,
The information processing center
To the external notification destination, a transmission step of transmitting the release request notification including individual specific information,
A reception step of receiving the release request notification when the release request notification is returned from the external contact;
A specific information identifying step for identifying specific information included in the cancellation request notification received by the receiving step;
A specific information determination step for collating the specific information included in the cancellation request notification transmitted by the transmission step with the specific information included in the cancellation request notification received by the reception step;
Based on the determination result of the specific information by the specific information determination step, a warning state release step of releasing the warning state for the debit terminal,
The warning state cancellation method characterized by including.   The external notification destination includes, in the release request notification, the completion or incomplete of the inspection / repair result for the debit terminal notified by the release request notification as the release notification result to the information processing center. The warning state canceling method according to claim 9, further comprising a replying step of replying.   The information processing center reads return information included in a release request notification returned by the external notification destination, and returns information determination means for determining whether the inspection / repair result for the debit terminal is completed or not. The warning state canceling method according to claim 10, further comprising the step of releasing the warning state by the debit terminal when the inspection / repair completion is determined by the reply information determination step. .

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