JP2005108031A - Method, program and system for providing restaurant service - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide useful services including various selections of payment methods to restaurant users by using a single system. <P>SOLUTION: The restaurant service providing system comprises: a card reader 101 for acquiring user information through a credit card; an infrared sensor 102 and a weight sensor 103 for monitoring the state of presence of the user; a touch panel type display 104 for presenting a menu or the like to a visiting user and receiving an order from the user; a food material stock and buying-in database 105 for storing information related to food materials such as the stock states of present food materials and future buying-in plans; and a management terminal (personal computer) 107 to which a member management database 106 for storing information acquired from users as member information is connected. These components are connected to a server 109 installed in a credit card company 108 through a network 100. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to a restaurant service providing method, a restaurant service providing program, and a restaurant service providing system capable of providing various services to restaurants customers.

  Traditionally, in restaurants, the clerk visits the audience seats, receives orders, sends them to the kitchen, and delivers the finished dishes to the audience seats, but the user is not sure what the actual thing is just by the pictures printed on the menu, There was dissatisfaction such as taking time to order. Therefore, in order to solve such problems, a service system has been proposed in which a menu screen is provided in the vicinity of a passenger seat, an actual image is displayed by a touch operation, and an order can be placed by a touch operation (for example, Patent Literature). 1).

JP 2000-123088 A

  Conventional restaurant services including the technology described in Patent Document 1 are mainly those that provide menus to customers and receive orders, manage customer information, etc. There was nothing to settle the price.

  In recent years, the spread of credit cards has been remarkable, and credit cards are often used for payment at restaurants. If a credit card is used, since there is no need to handle cash, a great merit can be obtained for both users and restaurants.

  However, the conventional credit card payment system uses a system that is separate from the service provision system for users, and also pays for the price of one user (or one user on behalf of all). It is aimed at. For this reason, for example, even when trying to make payment when eating and drinking by a plurality of people at a restaurant as an advance account (hereinafter referred to as discount account), it has not been possible with a conventional credit card settlement system. When the customer wishes to make a partial payment, the user has to take a complicated procedure such as calculating the payment amount of each customer in advance and paying the payment amount with each customer's credit card.

  In order to solve the above-described problems caused by the prior art, the present invention provides a restaurant service capable of providing a useful service including various selections of payment methods to a restaurant user with a single system. It is an object to provide a providing method, a restaurant service providing program, and a restaurant service providing system.

  In order to solve the above-described problems and achieve the object, the restaurant service providing method according to the invention of claim 1 is a service method provided by a restaurant to a user, and wishes to become a member. Member registration process for registering personal information of users, credit card / debit card information acquisition process for acquiring credit card or debit card information used by the member for payment, and a menu for allowing the member to select a menu The method includes a selection step and a payment method designation step for allowing the member to designate a payment method.

  According to the first aspect of the present invention, it is possible to provide useful services including various selections of payment methods for restaurants and customers using a single system.

  Further, the restaurant service providing method according to the invention of claim 2 is the invention of claim 1, wherein in the member registration step, the name, address, sex, preference, etc. of the customer who wishes to become a member. Information is registered.

  According to the second aspect of the present invention, it is possible to provide fine services to restaurants and customers based on registered member information.

  Moreover, the restaurant service providing method according to claim 3 is the invention according to claim 1 or 2, wherein, in the menu selection step, registration is performed in the member registration step in addition to a general menu that can be provided by the restaurant. Based on the member information, a personal menu reflecting the preference of the member is also posted.

  According to the third aspect of the present invention, it is possible to provide a personal limited menu reflecting the preference of each member.

  According to a fourth aspect of the present invention, in the restaurant service providing method according to the third aspect, in the menu selection step, one member can designate another member to eat together, and the one person When other members who eat together with other members are designated, the personal menu of the other members is also posted.

  According to the fourth aspect of the present invention, since an optimum menu can be posted for each member, it is useful when the members eat in a loop.

  Further, the restaurant service providing method according to claim 5 is the invention according to any one of claims 1 to 4, wherein, in the payment method designating step, eating together with the one member in the menu selecting step. If a member is designated, a pre-paid account (provisional account) payment that each member pays equally for eating and drinking, a percentage designated payment that can specify the percentage of each member's payment, It is characterized by being able to select and specify from a plurality of payment methods such as independent payment for paying only the price.

  According to the fifth aspect of the present invention, since a credit card settlement method can be selected from a plurality of methods, convenience for the user is improved and the use of the credit card can be promoted.

  Moreover, the restaurant service providing method according to claim 6 is the invention according to any one of claims 1 to 5, wherein in the settlement method designating step, information on other stores that are affiliated with the restaurant is also presented. The member can receive the service of another store where the information is presented.

  According to the sixth aspect of the present invention, a variety of services can be provided to users who are members.

  Further, the restaurant service providing method according to claim 7 is the invention according to any one of claims 1 to 6, further comprising grasping the seating status of the member, and the member temporarily leaving the seat. If it is, the attendance status monitoring step of locking the menu is included.

  According to the seventh aspect of the present invention, for example, when the member is temporarily away from the office to go to the restroom or the like, the menu can be automatically locked. Can be provided.

  A restaurant service providing program according to claim 8 causes a computer to execute the restaurant service providing method according to any one of claims 1 to 7.

  According to the eighth aspect of the present invention, the computer can execute the restaurant service providing method according to any one of the first to seventh aspects.

  The restaurant service providing system according to claim 9 is a card information acquisition means for acquiring customer information via a credit card or the like, a sensor means for monitoring a user's presence status, and a customer who visits the store. A touch panel display that presents menus, etc., and accepts orders from the customer, a food stock / purchase database that stores food-related information such as the current food stock status and future purchase plans, and from customers A store management terminal connected to a member management database for storing acquired information as member information is connected to a server installed in a credit card company via a network.

  According to the invention of claim 9, it is possible to provide useful services including various selections of payment methods for restaurants and customers using a single system.

  According to the restaurant service providing method, the restaurant service providing program, and the restaurant service providing system according to the present invention, a useful service including various selections of payment methods for restaurants customers in one system. There is an effect that can be provided.

  Exemplary embodiments of a restaurant service providing method, a restaurant service providing program, and a restaurant service providing system according to the present invention will be described below in detail with reference to the accompanying drawings.

(Embodiment)
FIG. 1 is a diagram showing a schematic configuration of a restaurant service providing system according to the present invention. The restaurant service providing system of the present invention is assumed to be mainly used in restaurants, but it can of course be used in other industries. The restaurant service providing system includes a management terminal (personal computer) 107 to which a card reader 101, an infrared sensor 102, a weight sensor 103, a touch panel display 104, a food stock / purchase database 105, and a member management database 106 are connected. It is connected to a server 109 installed in a credit card company 108 via a network 100.

  As shown in FIG. 2, the card reader 101, the infrared sensor 102, and the touch panel display 104 are installed on a table 200 disposed in a restaurant. This table 200 shows an example of a table for four people. The card reader 101 is for acquiring customer information via a credit card or the like. The infrared sensor 102 is for grasping the presence status of the user.

  The touch panel display 104 is for presenting a menu to a customer who visits the store and receiving an order from the customer. In addition, the touch panel display 104 displays a numeric keypad on which a user inputs a password or the like. 2 shows a state where the touch panel display 104 is fixed on the table 200, it may be embedded so that the screen is parallel to the surface of the table 200.

  Further, the touch panel display 104 does not need to be fixed to the table 200, and may be in a state of being hung from a ceiling directly above the table 200. Further, when the card reader 101, the infrared sensor 102, and the touch panel display 104 are installed on the counter table 300, it is as shown in FIG.

  FIG. 4 is a diagram illustrating an example of a chair in which the weight sensor 103 is installed. Similar to the infrared sensor 102, the weight sensor 103 is also for grasping the presence status of the user. Therefore, if the chair 400 provided with the weight sensor 103 as shown in FIG. 4 is used, it is not necessary to install the infrared sensor 102 on the table.

  The food stock / purchase database 105 is a database for storing food-related information such as the current food stock status and future purchase plans. The food stock / purchase database 105 is connected to a food stock / purchase management system 110 for managing the stock and stock status of the food. The member management database 106 is for accumulating information acquired from customers as member information. A mobile web server 111 that makes it possible to transmit store information (new menus, service information, etc.) to the mobile terminals (mobile phones) of members registered in the member management database 106 via the network 100. Is connected.

  Hereinafter, a restaurant service providing method using the restaurant service providing system of the present invention will be described in detail. FIGS. 5A and 5B are flowcharts illustrating the execution procedure of the restaurant service providing method.

  First, when the user arrives at the table and touches the touch panel display 104 with a finger, an initial screen (message screen for prompting operation) 600 as shown in FIG. 6 is displayed on the screen of the touch panel display 104 (step S501). ). Next, the user designates the presence / absence of member registration (step S502). Specifically, the user touches the member registration button 601 or the registered button 602 on the initial screen 600 with a finger. The unregistered customer (step S502: No) performs member registration (step S503), and then proceeds to step S504. At the time of member registration, for example, a member registration screen 700 as shown in FIG.

  The member registration is completed by registering information such as the name, address, sex, taste (favorable food, disliked food, etc.) of the user from the member registration screen 700. The registered member information is stored in the member management database 106. The restaurant may issue a membership card to registered members, or may issue only a membership number instead of a physical card. When issuing a member card, the member inserts the card into the card reader 101 at the time of use. When only the member number is issued, the member inputs the number from the numeric keypad displayed on the touch panel display 104 at the time of use. The registered customer (step S502: Yes) proceeds directly to step S504.

  Next, the customer inserts the membership card and the credit card (or debit card) to be used into the card reader 101 (step S504). Subsequently, the password of the credit card (or debit card) is input from the numeric keypad displayed on the touch panel display 104 (step S505). When the personal identification number is input, the validity of the credit card (deposit balance in the case of a debit card) is confirmed (step S506). If the validity of the credit card is confirmed (step S506: Yes), a menu screen is displayed on the touch panel display 104 (step S507).

  A user orders a desired dish from this menu screen. On the other hand, if the validity of the credit card is not confirmed (step S506: No), an error message such as “Please use another credit card (or debit card)” on the touch panel display 104, for example. Is displayed (step S508), and the process of step S504 is performed again. In step S504, when only the membership number is acquired instead of the membership card in the previous step S503, the membership number is input from the numeric keypad displayed on the touch panel display 104.

  In step S507, first, on the initial screen (not shown), it is possible to designate other customers (members) to eat together. Therefore, each customer who visits the group enters the table number that another customer who eats together with the table number that the customer arrives. By doing in this way, the display of the menu screen mentioned later is attained and selection of the payment method of the food and drink price is attained.

  FIG. 8 shows an example of the entire menu screen 800 displayed following the initial screen, and a general menu provided by the restaurant to the user is displayed. When other users who dine together are specified on the initial screen, tabs 801, 802, 803,... That can display personal menus for each user appear on the overall menu screen 800. Each user can move to a personal menu screen 900 or 1000 specific to each user as shown in FIG. 9 or 10 by touching a tab indicating the personal menu for each user with a finger.

  The personal menu screens 900 and 1000 display a unique personal menu (for example, “XX-only menu”) that reflects the preferences of individual members registered in the member information registration process in step S503. The “Limited Menu” is a menu recommended by restaurants based on pre-registered likes and dislikes, history of previously ordered foods, and stock / stock status of ingredients on the day. It was created separately.

  Since the order history and the stock / stock status of ingredients change each time, the personal menu will be displayed differently for each order, giving the user the pleasure of viewing the personal menu. Can (not get bored) The personal menu screen 900 of FIG. 9 shows an example in which a menu for ordering is always displayed, and the personal menu screen 1000 of FIG. 10 displays a menu using seasonal ingredients that reflect the tastes of customers. An example is shown.

  In addition, in the personal menu, if you can adjust the contents and amount of food to be provided according to the loyalty of the person's store (frequency of visits, usage amount, etc.) (for example, “Your menu”, “Your menu” This is also beneficial for restaurants, since it is possible to further increase customer loyalty awareness and expect further visits by customers.

  Further, on each menu screen, a connection designation screen may be set so as to enable connection (grouping) beyond the table or counter seat. In this way, it is also possible to prepare cheap platter dishes for customers who come to a group of people. In addition, although the order is made in a group, it is possible to add a play function such as a lottery order in which only one person in the group actually receives a dish. Note that the additional order is possible until a step S513 described later is executed.

  When an order from the menu screen displayed in step S507 is received (step S509), monitoring of whether or not the user has arrived at the table is started (step S510). In this process, the infrared sensor 102 installed on the table 200 or the weight sensor 103 installed on the chair 400 monitors whether or not the user is wearing the table 200. When the user has arrived at the table (step S510: Yes), the ordered dishes are delivered to the table in the order of completion (step S511). If the user has not arrived at the table (step S510: No), after the menu is locked for a predetermined time (step S512), the process returns to step S510 again to continue the process.

  Subsequently, it is confirmed whether or not all the ordered dishes have been delivered (step S513). When all the ordered dishes are delivered (step S513: Yes), the process proceeds to step S514. When all the ordered dishes have not been delivered (step S513: No), the process of step S513 is repeated again.

  Then, a screen indicating a settlement method is displayed on the touch panel display 104 according to the user's instruction (step S514). Specifically, as shown in FIG. 11, when the user touches the “account” tab 1101 displayed together with the menu screen 1100 on the touch panel display 104 with a finger, a screen for designating a settlement method is displayed. change. Here, when a user eats alone, a payment method using a general credit card (debit card) is designated.

  On the other hand, when the user has eaten in a group (it is necessary to designate another user to eat together in step S507), a settlement method designation screen 1200 shown in FIG. 12 is displayed. Depending on the circumstances of the group, there are multiple payments such as discount payment that each person pays equally, designated payment that can specify the percentage of each person's payment, independent payment that pays only for what you ordered, etc. You can select and specify from among payment methods.

  Next, when a settlement method is designated on the settlement method designation screen 1200 (step S515), a settlement method confirmation screen 1300 as shown in FIG. 13 is displayed on the touch panel display 104 (step S516). The user refers to the display on the settlement method confirmation screen 1300 and confirms whether or not the settlement method matches the designated one (step S517). If the settlement method matches the specified one (step S517: Yes), the process ends when the user touches the confirmed button 1301 with a finger. On the other hand, if the settlement method is different from the designated one (step S517: No), the user touches the redo button 1302 with the finger to return to step S515 again and redo the process.

  By the way, if information such as a credit card that is always used together with member information is registered in advance in the process of step S503, it is not necessary to insert a credit card or the like again into the card reader 101 in step S504, and the member card is inserted. (Or a member number is entered from the numeric keypad displayed on the touch panel display 104).

  Further, when the user temporarily leaves, if the menu lock and the menu lock can be released from the menu screen displayed on the touch panel display 104, the function of the infrared sensor 102 or the weight sensor 103 in step S510. Can be run manually. If the menu can be locked / unlocked manually, the menu can be locked even when the user is away from the desk. When manually locking / unlocking the menu, input of a personal identification number may be requested.

  Further, if the settlement method designation screen 1200 displayed in the process of step S514 can be presented with information on other affiliated stores, the convenience for the user is further improved. In this case, for example, if it is possible to present information such as hotels and taxi companies that are affiliated with restaurants, it will be possible to grasp the hotel availability, make reservations, make reservations for return taxis, and pre-pay them. become. Further, by sharing member information registered in restaurants with partner hotels and taxi companies, it is possible to provide various additional services to customers.

  Below, the hardware constitutions of the server and management terminal (personal computer) which comprise the restaurant service provision system concerning this invention are demonstrated. FIG. 14 is an explanatory diagram (block diagram) showing the hardware configuration of the server and the management terminal (personal computer) 107 constituting the restaurant service providing system according to the present invention.

  The server 109 and the management terminal (personal computer) 107 include a CPU 1401, a ROM 1402, a RAM 1403, an HDD (hard disk drive) 1404, an HD (hard disk) 1405, an FDD (flexible disk drive) 1406, and a removable recording medium. As an example, an FD (flexible disk) 1407, a display 1408, an I / F (interface) 1409, a keyboard 1410, a mouse 1411, a scanner 1412, and a printer 1413 are provided. The components are connected by a bus 1400.

  Here, the CPU 1401 governs overall control of the server 109 and the management terminal (personal computer) 107. The ROM 1402 stores a program such as a boot program. The RAM 1403 is used as a work area for the CPU 1401. The HDD 1404 controls reading / writing of data with respect to the HD 1405 according to the control of the CPU 1401. The HD 1405 stores data written under the control of the HDD 1404.

  The FDD 1406 controls reading / writing of data with respect to the FD 1407 according to the control of the CPU 1401. The FD 1407 stores data written under the control of the FDD 1406, or causes the information processing apparatus to read data recorded on the FD 1407. In addition to the FD 1407, the removable recording medium may be a CD-ROM (CD-R, CD-RW), MO, DVD (Digital Versatile Disk), memory card, or the like. A display 1408 displays data such as a document, an image, and function information as well as a cursor, an icon, or a tool box. For example, CRT, TFT liquid crystal display, plasma display and the like.

  An I / F (interface) 1409 is connected to the network 100 via a communication line, and is connected to other servers and client devices via the network 100. The I / F 1409 controls an interface between the network 100 and the inside, and controls input / output of data from other servers and information terminal devices. The I / F 1409 is, for example, a modem or a LAN adapter.

  The keyboard 1410 includes keys for inputting characters, numbers, various instructions, and the like, and inputs data. A touch panel type input pad or a numeric keypad may be used. The mouse 1411 performs cursor movement, range selection, window movement, size change, and the like. A track ball, a joystick, a cross key, a jog dial, or the like may be used as long as it has the same function as a pointing device.

  The scanner 1412 optically reads an image and takes in the image data into the information processing apparatus. The scanner 1412 may have an OCR or OMR function. The printer 1413 prints image data and document data. For example, a laser printer or an ink jet printer.

  Each of the above processes is specifically realized by the CPU 1401 executing a program stored in the ROM 1402, the RAM 1403, the HD 1405, the FD 1407, or the like.

  As described above, according to the restaurant service providing method, the restaurant service providing program, and the restaurant service providing system according to the embodiment of the present invention, payment is made to the restaurant user with one system. Informative services can be provided that include a diverse selection of methods.

  Moreover, according to the restaurant service providing method, the restaurant service providing program, and the restaurant service providing system according to the embodiment of the present invention, credit check and settlement can be completed during eating and drinking. In addition, there is no credit check before the cash register at the time of payment, and there is no need to wait before the cash register for payment. In addition, even when there is a problem in the credit check, a notification to that effect can be received casually from the store clerk, and the body for other attendees can be maintained. In addition, for example, since the host role (secretary) can adjust the prorated amount in advance for the settlement amount, it is possible to distribute a more appropriate burden to the expenses, and financial troubles. Can be reduced as much as possible. As described above, the restaurant service providing method, the restaurant service providing program, and the restaurant service providing system according to the embodiment of the present invention can be helpful for exciting a so-called banquet or meeting place.

  The restaurant service providing method described in the present embodiment can be realized by executing a program prepared in advance on a computer such as a personal computer or a workstation. This program is recorded on a computer-readable recording medium such as a hard disk, a flexible disk, a CD-ROM, an MO, and a DVD, and is executed by being read from the recording medium by the computer. The program may be a transmission medium that can be distributed via a network such as the Internet.

  As described above, the restaurant service providing method, the restaurant service providing program, and the restaurant service providing system according to the present invention are useful for industries that intend to provide various services to users, and in particular, the restaurant industry. Suitable for

It is a figure which shows schematic structure of the restaurant service provision system concerning this invention. It is a figure which shows the example of installation of the infrared sensor with respect to a table, a card reader, and a touchscreen type display. It is a figure which shows the example of installation of the infrared sensor with respect to a counter table, a card reader, and a touchscreen type display. It is a figure which shows the example of installation of the weight sensor with respect to a chair. It is a flowchart which shows the execution procedure of the restaurant service provision method concerning this invention. It is a flowchart which shows the execution procedure of the restaurant service provision method concerning this invention. It is a figure which shows an example of the initial screen displayed on a touchscreen display. It is a figure which shows an example of the member registration screen displayed on a touchscreen display. It is a figure which shows an example of the whole menu screen displayed on a touchscreen display. It is a figure which shows an example of the personal menu screen displayed on a touchscreen display. It is a figure which shows an example of the personal menu screen displayed on a touchscreen display. It is a figure which shows an example of the menu screen displayed on a touchscreen display. It is a figure which shows an example of the payment method designation | designated screen displayed on a touchscreen display. It is a figure which shows an example of the payment method confirmation screen displayed on a touchscreen display. It is explanatory drawing which shows the hardware constitutions of the server and management terminal (personal computer) which comprise the restaurant service provision system concerning this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 100 Network 101 Card reader 102 Infrared sensor 103 Weight sensor 104 Touch panel display 105 Food stock / purchase database 106 Member management database 107 Management terminal (personal computer)
108 Credit Card Company 109 Server 110 Food Stock / Purchase Management System 111 Mobile Web Server 200 Table 300 Counter Table 400 Chair 600 Initial Screen 601 Member Registration Button 602 Registered Button 700 Member Registration Screen 800 Overall Menu Screen 801, 802, 803 Tab 900 , 1000 Personal menu screen 1100 Menu screen 1101 “Account” tab 1200 Payment method designation screen 1300 Payment method confirmation screen 1301 Confirmed button 1302 Redo button

Claims (9)

A service method provided to a user by a restaurant,
Member registration process to register personal information of users who wish to become members,
Credit card / debit card information acquisition step for acquiring information of a credit card or debit card used by the member for settlement;
A menu selection step for allowing the member to select a menu;
A payment method specifying step for allowing the member to specify a payment method;
The restaurant service providing method characterized by including.   2. The restaurant service providing method according to claim 1, wherein in the member registration step, information such as a name, an address, a sex, and a preference of a customer who desires to become a member is registered.   In the menu selection step, in addition to a general menu that can be provided by a restaurant, a personal menu reflecting the preference of the member is also posted based on the member information registered in the member registration step. The restaurant service providing method according to claim 1 or 2, wherein the restaurant service is provided.   In the menu selection step, it is possible for one member to designate another member to eat together, and when another member to eat with the one member is designated, the personal menu of the other member is designated. The restaurant service providing method according to claim 3, wherein the restaurant service is also posted.   In the payment method designating step, when another member who eats together with the one member is designated in the menu selecting step, each member pays a pre-paid account (spreading account) that pays the food and drink equally, Any one of claims 1 to 4 can be selected and specified from a plurality of payment methods, such as a rate-designated payment in which a proportion of the amount of payment can be specified, and an independent payment in which each member pays only for what he ordered. The restaurant service providing method according to one.   6. In the payment method designating step, information on other stores that are affiliated with the restaurant is also presented, and the member can receive the service of the other stores on which the information is presented. The restaurant service providing method according to any one of the above.   Furthermore, the present invention includes a presence status monitoring step of grasping the presence status of the member and performing menu lock when the member is temporarily away. The restaurant service providing method according to 1.   A restaurant service providing program that causes a computer to execute the restaurant service providing method according to any one of claims 1 to 7. Card information acquisition means for acquiring customer information via a credit card, etc., sensor means for monitoring the presence status of the user, and a menu etc. are presented to the visiting customer, and an order from the user A touch panel display that accepts foodstuffs, a food stock / purchase database that stores food-related information such as the current food stock status and future purchase plans, a member management database that stores information obtained from users as member information, A restaurant service providing system comprising: a store management terminal connected to a server connected to a server installed in a credit card company via a network.

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