JP2005056244A - Relief service provision system, its method, portable terminal device, server device, program, and recording medium - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To easily and quickly provide the information of a place in which an accident or a failure of a vehicle or the like occurs, the condition of the failure or the like to a service station capable of providing relief service at the occurrence of the accident or failure. <P>SOLUTION: A portable terminal device 10 inputs image data by photographing the states of a scene at the occurrence of an accident or a failure of a vehicle or the like, receives a GPS signal to acquire positional information, adds the acquired positional information to the image data, and transmits the image data to a server device 20 through a network 1. The server device 20 having a DB 24 in which service station information including the positional information of service stations is registered reads out the positional information of the image data, specifies the position of the portable terminal device 10 and lists up a service station located in a prescribed range from the existing position from the DB 24 and returns necessary information to the portable terminal device 10. The server device 20 transmits the image data, existing position information, etc. to a terminal device 30 in the service station selected by the portable terminal device 10 through a network 2. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to a rescue service providing system, a method, a portable terminal device, a server device, a program, and a recording medium, and more specifically, a rescue service providing system for providing a rescue service easily and efficiently to a user, The present invention relates to a method, a mobile terminal device, a server device, a program, and a recording medium.

  If a vehicle such as a car breaks down on an ordinary road or an expressway, or if it is damaged due to an accident, call a service shop that can provide relief services, etc. Various services are used by explaining verbally.

  However, for example, in places where there is no land intuition, it is difficult to explain the current location to the service shop because it is not possible to grasp the address etc. where you are, and explain the situation of vehicle failure or damage Even so, it is difficult to accurately convey the situation in order to explain it by telephone or the like, and the service shop side may not be able to fully grasp it. In addition, in the case of a user who has not contracted with a specific rescue service provider or company, searching for a service shop is not easy.

In view of such a situation, a vehicle emergency call device has recently been disclosed in which the position of a vehicle is identified using GPS and an accident position or the like is accurately transmitted to a center (see, for example, Patent Document 1). ).
JP 2000-97711 A

  However, the invention described in Patent Document 1 detects the accident position on the center side so that valid GPS data is always included in the travel history data sent to the center from the vehicle emergency call device mounted on the vehicle. The accident situation, etc. needs to be explained to the center by telephone, and the burden on the party who caused the accident is still large.

  The present invention has been made in view of the above-described circumstances, and information such as the location of occurrence and the state of an accident or failure is provided to a service base capable of providing a rescue service in the event of an accident or failure of a vehicle or the like. For providing a rescue service providing system, method, portable terminal device, server device, program, and recording medium, and more specifically, a GPS signal receiving function and Using a portable terminal device equipped with a digital camera function, position information, a mobile phone number, etc. are added to image data obtained by capturing an accident or failure situation of a vehicle, etc., and transmitted to the server device. The location of the accident or failure is identified based on the location information from the mobile terminal device, and nearby service locations are listed from the identified location. In addition to making it possible to send a reply to the terminal device, the service base selected from the mobile terminal device is provided with information such as an image of the accident or failure, the location of occurrence, the mobile phone number, etc. It was made for the purpose of enabling quick and efficient relief services.

  According to the first aspect of the present invention, there is provided an imaging unit that captures an imaging target and inputs image data, a GPS signal receiving unit that receives a GPS signal and acquires position information, and an arbitrary image data input by the imaging unit Via a network and a mobile terminal device comprising information adding means for adding position information acquired by the GPS signal receiving means to the area and an e-mail transmitting / receiving means for sending image data with the position information added by e-mail In the relief service providing system having the server devices connected in this manner, the server device stores a service base information database in which information on service bases including at least position information of service bases capable of providing various relief services is registered, and the mobile phone Before reading the location information added to the image data sent from the terminal device Additional information reading means for specifying the location of the mobile terminal device, service base information extracting means for extracting and listing service bases located within a predetermined range from the specified location, and the listing And reply means for returning the service base information to the portable terminal device.

  According to a second aspect of the present invention, in the first aspect of the present invention, the portable terminal device is obtained by the GPS signal receiving unit by the information adding unit in an arbitrary area of the image data input by the imaging unit. In addition to adding the location information of the terminal device, the mobile phone number of the user who uses the mobile terminal device is added, and the server device adds the location information added by the information addition means by the additional information reading means, A telephone number is read from the image data.

  According to a third aspect of the present invention, in the first aspect of the present invention, the portable terminal device is obtained by the GPS signal receiving unit by the information adding unit in an arbitrary area of the image data input by the imaging unit. Adding the position information of the terminal device and the mobile phone number of the user who uses the mobile terminal device, and further adding comment information input from the user, the server device, by the additional information reading means, The position information, mobile phone number, and comment information added by the information adding means are read from the image data.

  According to a fourth aspect of the present invention, in any one of the first to third aspects, the mobile terminal device includes an Internet connection means for connecting to the Internet, and the service base information is extracted by the service base information extracting means. When the URL of the service base extracted from the database is received from the server device, the website corresponding to the received URL is accessed by the Internet connection means, and the accessed website can be browsed. It is a thing.

  According to a fifth aspect of the present invention, in any one of the first to fourth aspects, the portable terminal device has voice input means that enables voice input, and the e-mail transmission / reception means adds location information. When transmitting the image data by e-mail, the sound data input by the sound input means is attached to the e-mail and transmitted.

  The invention of claim 6 is the invention according to any one of claims 1 to 5, wherein the mobile terminal device has a touch panel on the screen of the display means for receiving an operation input related to various processing controls of the mobile terminal device. And various processes are executed in accordance with an operation input to the touch panel.

  The invention according to claim 7 is the invention according to claim 6, wherein the portable terminal device can write handwritten information in an arbitrary area of image data displayed on a screen having the touch panel. It is.

  The invention of claim 8 is the invention according to any one of claims 1 to 7, wherein the server device is connectable to a terminal device of each service base registered in the service base information database via a network, When a service base is selected from the service base list returned to the mobile terminal device by the reply means, the selection information is received from the mobile terminal device, and the terminal device of the service base according to the received selection information In contrast, the image data to be imaged, the location information of the mobile terminal device, the mobile phone number of the user who uses the mobile terminal device, or comment information input from the user is transmitted. It is what.

  The invention of claim 9 is the invention according to any one of claims 1 to 7, wherein the server device is connectable to a terminal device of each service base registered in the service base information database via a network, After the location of the mobile terminal device is specified by the additional information reading unit, the service base information extraction unit extracts a service base closest to the location of the mobile terminal device from the service base information database, and the extracted service base Information is returned to the mobile terminal device, and the image data to be imaged, the location information of the mobile terminal device, and the mobile phone of the user who uses the mobile terminal device to the extracted terminal device at the service base Transmitting either a number or comment information input by the user A.

  The invention according to claim 10 is the invention according to any one of claims 1 to 9, wherein the service base information includes service contents, fee, person in charge, contact telephone number, contact for each service base capable of providing a rescue service. It is characterized in that it includes any one of a destination e-mail address and URL.

  The invention according to claim 11 is the invention according to claim 10, wherein the server device accepts a user's evaluation for the service base registered in the service base information database, and associates the received user evaluation with the service base information. User evaluation registration means for registering in the service base information database, and the user evaluation registered by the user evaluation registration means can be included in the service base information and transmitted to the portable terminal device. Is.

  The invention of claim 12 is the invention according to any one of claims 1 to 11, wherein the server device has a contact database in which information related to a specific contact is registered for each user, and an image from the portable terminal device. When receiving an e-mail attached with data, the user's contact information corresponding to the received e-mail can be acquired from the contact database and transmitted to the portable terminal device. Is.

  According to a thirteenth aspect of the present invention, in the twelfth aspect of the invention, the server device is connectable to a terminal device of each contact registered in the contact database through a network, and is transmitted to the portable terminal device. When a contact is selected from the contact information, the selection information is received from the mobile terminal device, and the image data to be imaged is sent to the contact terminal device according to the received selection information, Any one of location information of the mobile terminal device, a mobile phone number of a user who uses the mobile terminal device, and comment information input by the user is transmitted.

  According to a fourteenth aspect of the present invention, there is provided an imaging unit that captures an imaging target and inputs image data, a GPS signal receiving unit that receives a GPS signal and obtains position information, and an arbitrary image data input by the imaging unit Via a network and a mobile terminal device comprising information adding means for adding position information acquired by the GPS signal receiving means to the area and an e-mail transmitting / receiving means for sending image data with the position information added by e-mail In the relief service providing method for providing a relief service using server devices connected to each other, information on the service base including at least location information of service bases capable of providing various relief services is registered in the service base information database. A registration step, and image data transmitted from the portable terminal device An additional information reading step for reading the location information to identify the location of the mobile terminal device, and service location information extraction for extracting and listing service locations located within a predetermined range from the identified location from the service location information database And a reply step for returning the listed service base information to the portable terminal device.

  The invention of claim 15 is the invention of claim 14, in which the server device and a terminal device of each service base registered in the service base information database are connected via a network and returned to the portable terminal device. When a service base is selected from the service base list, the server device receives the selection information from the mobile terminal device, and the terminal device at the service base according to the received selection information The image data to be imaged, the location information of the mobile terminal device, the mobile phone number of the user who uses the mobile terminal device, and comment information input from the user are transmitted. .

  The invention of claim 16 is the invention of claim 14, wherein the server device and a terminal device of each service base registered in the service base information database are connected via a network, and the server device is After identifying the location of the mobile terminal device, the service base closest to the location of the mobile terminal device is extracted from the service base information database, and the extracted service base information is returned to the mobile terminal device and the extracted For the terminal device at the service base, any one of the image data to be imaged, the location information of the mobile terminal device, the mobile phone number of the user using the mobile terminal device, and the comment information input from the user Is transmitted.

  According to a seventeenth aspect of the present invention, there is provided an imaging unit that captures an imaging target and inputs image data, a GPS signal receiving unit that receives a GPS signal and obtains position information, and an arbitrary image data input by the imaging unit In the portable terminal device comprising: information adding means for adding the position information acquired by the GPS signal receiving means to the area; and e-mail transmitting / receiving means for sending the image data with the position information added by e-mail. The adding means further adds the mobile phone number of the user using the mobile terminal device and / or comment information input from the user to an arbitrary area of the image data input by the imaging means, and the e-mail The transmission / reception means transmits the image data to which the information is added by the information addition means by e-mail. Than it is.

  The invention of claim 18 is the invention of claim 17, wherein the portable terminal device is a digital camera having a GPS signal receiving function or a mobile phone with a digital camera having a GPS signal receiving function. Is.

  According to a nineteenth aspect of the present invention, there is provided an image pickup means for picking up an image pickup target and inputting image data, a GPS signal receiving means for receiving a GPS signal to acquire position information, and an arbitrary image data input by the image pickup means. Via a network and a mobile terminal device comprising information adding means for adding position information acquired by the GPS signal receiving means to the area and an e-mail transmitting / receiving means for sending image data with the position information added by e-mail In the server device connected in this manner, the server device transmits a service base information database in which information on a service base including at least location information of service bases capable of providing various relief services is registered, and is transmitted from the portable terminal device The position of the portable terminal device is specified by reading the position information added to the image data Additional information reading means, service base information extracting means for extracting and listing service bases located within a predetermined range from the specified location from the service base information database; and listing the service base information in the portable terminal And a reply means for replying to the apparatus.

  According to a twentieth aspect of the invention, in the invention of the nineteenth aspect, the server device can be connected to a terminal device of each service base registered in the service base information database via a network, and the portable means is connected by the return means. When a service base is selected from the service base list returned to the terminal device, the selection information is received from the mobile terminal device, and the imaging is performed for the terminal device at the service base according to the received selection information. Any one of target image data, location information of the mobile terminal device, a mobile phone number of a user who uses the mobile terminal device, and comment information input from the user is transmitted.

  According to a twenty-first aspect of the invention, in the nineteenth aspect of the invention, the server device can be connected to a terminal device at each service base registered in the service base information database via a network, and the additional information reading means After the location of the mobile terminal device is specified, the service base information extraction unit extracts a service base closest to the location of the mobile terminal device from the service base information database, and the extracted service base information is used as the mobile terminal device. To the extracted service base terminal device, the image data to be imaged, the location information of the mobile terminal device, the mobile phone number of the user using the mobile terminal device, input from the user Any one of a plurality of comment information is transmitted.

  The invention of claim 22 is a program for executing a function as a rescue service providing system according to any one of claims 1 to 13.

  The invention of claim 23 is a program for executing the function as the server device according to any one of claims 19 to 21.

  A twenty-fourth aspect of the invention is a computer-readable recording medium in which the program according to the twenty-second or twenty-third aspect is recorded.

  According to the present invention, a server device in which position information, a mobile phone number, etc. are added to image data obtained by photographing an accident or failure of a vehicle or the like using a mobile terminal device having a GPS signal receiving function and a digital camera function. In the server device, the location where the accident or failure occurred can be specified based on the location information from the mobile terminal device, and nearby service bases can be listed from the specified location and returned to the mobile terminal device. The service base selected from the service base list can be provided with information such as an image of the accident or failure, location of occurrence, mobile phone number, etc. to reduce the burden on the party, and quickly and efficiently Can provide various relief services.

  FIG. 1 is a diagram for explaining a processing procedure of a rescue service providing system according to an embodiment of the present invention, in which 1, 2 are networks, 3 is a GPS satellite that transmits a GPS signal, and 10 is this rescue. A mobile terminal device owned by the user of the service, 20 is a server device for providing information about the service base, 24 is a service base information DB in which information about the service base is registered, and 30 is a service base capable of providing the rescue service. It is a terminal device. Here, the relief service refers to accidents and breakdowns related to vehicles in general, such as automobiles, and various troubles (for example, in the case of automobiles, key closure, battery rise, tire puncture, overheating, etc.) and various disasters. Refers to relief services sometimes provided. In addition, the user can use the rescue service in the same manner regardless of whether or not the member is registered.

  The mobile terminal device 10 can be connected to the server device 20 via the network 1, and the server device 20 is connected to one or more terminal devices 30 via the network 2. As the network 1 that connects the mobile terminal device 10 and the server device 20, the Internet connected by a public network using wireless communication can be applied, and the network 2 that connects the server device 20 and the terminal device 30 is: In addition to wired and wireless, it may be in the form of an Internet connected by a dedicated line, a telephone line, etc., or an intranet using Internet technology. Furthermore, even when using a dedicated line, WAN (Wide Area Network) or MAN (Metropolitan) Not only the area network but also a form constituted by a LAN (Local Area Network) can be taken depending on the installation location of the server device 20. Note that the network 1 and the network 2 may be the same network.

  As an embodiment of the present relief service providing system, the service base information DB 24 is physically separated from the server device 20, or the service base information DB 24 is physically included in the server device 20. Either form of the case can be taken.

  The mobile terminal device 10 has at least a GPS signal reception function, a digital camera function, an information addition function, and an e-mail transmission / reception function, and may have a mobile phone (or PHS) function in addition to these functions. Good. The internal configuration of the mobile terminal device 10 will be described in detail with reference to FIGS. The server device 20 is assumed to have at least an e-mail transmission / reception function, an additional information reading function, and a service base listing function. The internal configuration of the server device 20 will be described in detail with reference to FIGS.

  In FIG. 1, for example, the user brings the mobile terminal device 10 when moving in a vehicle such as an automobile (hereinafter referred to as “own vehicle”). When the own vehicle breaks down on a general road or an expressway, or is damaged due to an accident or the like, the user takes a picture of the broken own vehicle using the portable terminal device 10 that he brings (step S1), and the portable terminal device 10 The location information based on the received GPS signal is added to an arbitrary area of the captured image data of the host vehicle (step S2), and the mobile phone number input by the user is added (step S3). The image data to which the mobile phone number is added is attached to the e-mail and transmitted to the server device 20 (step S4). In step S3, when the mobile terminal device 10 has a mobile phone (or PHS) function, the phone number is acquired from the own terminal and automatically added to the image data.

  The server device 20 receives the e-mail attached with the image data transmitted from the mobile terminal device 10 (step S5), and reads the position information and the mobile phone number added to the received image data. The location of the mobile terminal device 10 is specified based on the position information (step S6). Next, the server apparatus 20 extracts a plurality of service bases located within a predetermined range from the location of the identified mobile terminal apparatus 10 from the service base information DB 24 (step S7), and the listed service base list Is returned to the portable terminal device 10 (step S8). It is assumed that this service base list includes a plurality of pieces of information of service contents of the service base, fee, person in charge, contact telephone number, contact mail address, and URL.

  In the mobile terminal device 10, the service base list returned from the server device 20 is displayed on the screen (step S9), and when the user selects a desired service base from the list (step S10), the selection information Is transmitted to the server device 20. When selecting the service base in step S10, the user can call the desired service base in advance because the user can know the contact telephone number of the service base from the received service base list. For example, the service base Can negotiate on the service such as whether or not the accident or failure can be dealt with immediately and whether or not the fee can be discounted, and the service base can be selected in consideration of the negotiation result.

  In the server device 20, image data obtained by photographing an accident or a faulty vehicle as information relating to the site where the accident or the faulty vehicle is present, as to the terminal device 30 at the service base corresponding to the selection information transmitted from the mobile terminal device 10, an accident Alternatively, the location information of the broken vehicle, the user's mobile phone number, etc. are transmitted (step S11). The terminal device 30 at the service base receives the above-mentioned field information transmitted from the server device 20 and has a browsing function for browsing the received image data. Because it is possible to know the image, location, user's mobile phone number, etc. of an accident or faulty vehicle, it is possible to quickly grasp the situation of the site by image, early grasp of the occurrence location by image and location information, and contact with the user by mobile phone number Means can be quickly established, and an efficient relief service can be provided to the user.

  FIG. 2 is a block diagram for explaining an embodiment of the mobile terminal device 10 according to the present invention. The mobile terminal device 10 uses a CCD image sensor to capture an imaging target and input image data. An imaging unit 11 such as a camera, a GPS signal receiving unit 12 that acquires position information from a GPS signal received by an antenna, and a position acquired by the GPS signal receiving unit 12 in an arbitrary area of image data input by the imaging unit 11 Information adding means 13 for adding information, operation input means 14 for receiving operation inputs relating to various processing controls of the mobile terminal device 10, display means 15, and electronic mail transmitting / receiving means capable of transmitting / receiving electronic mail via a network 16. Note that the mobile terminal device 10 may further have a mobile phone (or PHS) function.

  When the portable terminal device 10 captures an image of the imaging target by the imaging unit 11 in accordance with an operation input to the operation input unit 14 and displays the image data of the imaging target on the display unit 15, the portable terminal device 10 converts the GPS signal from the GPS signal receiving unit 12. The position information (for example, longitude / latitude information) based on the image data is displayed in a state where it is written in an arbitrary area of the image data. At this time, the area in which the position information is written may be written in, for example, a metadata area of image data.

  Further, the user inputs additional information such as his / her mobile phone number and comment information from the additional information input screen (described in FIG. 10 described later) of the mobile terminal device 10 and writes it in an arbitrary area of the image data. The mobile terminal device 10 transmits image data in which additional information (position information, mobile phone number, comment information, etc.) is written to the server device 20 by the e-mail transmission / reception unit 16 in accordance with an operation input to the operation input unit 14.

  FIG. 3 is a block diagram for explaining another embodiment of the mobile terminal device 10 according to the present invention. The configuration of FIG. 3 includes, in addition to the configuration of FIG. 2, Internet connection means 17 for connecting to a Web site via the network 1 such as the Internet, and allows pen input on the screen of the display means 15. It is assumed that a touch panel 15a is provided. The operation input unit 14 receives an input from the touch panel 15a as one of the operation inputs, and the mobile terminal device 10 can perform various processes according to the operation input on the touch panel 15a. The stylus pen 15b may be used for operation input at this time.

  Further, the user can write directly on the image data displayed on the touch panel 15a by using the stylus pen 15b, and can add handwritten information.

  The mobile terminal device 10 can access the Web site of each service base from the URL of each service base included in the service base information transmitted from the server device 20 by the Internet connection means 17. Thereby, the user can refer to the detailed information regarding each service base from the Web site, and can be used as a reference when selecting the service base.

  FIG. 4 is a block diagram for explaining still another embodiment of the mobile terminal device 10 according to the present invention. The configuration shown in FIG. 4 is assumed to include voice input means 18 that enables voice input using a microphone in addition to the configuration shown in FIG. The e-mail transmission / reception unit 16 can transmit the audio data input from the audio input unit 18 attached to the e-mail when the image data to which the position information is added is transmitted by e-mail. Since the user can add not only character information (position information, mobile phone number, comment information, etc.) to the image data but also voice information, it is more detailed on the service base side via the server device 20. Can tell the situation of accident or failure.

  FIG. 5 is a block diagram for explaining an embodiment of the server device 20 according to the present invention. The server device 20 includes an electronic mail transmission / reception means 21 that enables transmission / reception of electronic mail via a network, and a portable terminal. Additional information reading means 22 for identifying the location of the mobile terminal device 10 by reading the position information added to the image data transmitted from the device 10 and at least the position information of the service base capable of providing various relief services A service base information DB 24 in which the service base information 24a is registered; a service base information extraction unit 23 that extracts and lists service bases located within a predetermined range from the location specified by the additional information reading unit 22; Shall be provided.

  In the server device 20, when the e-mail transmission / reception means 21 receives the e-mail with the image data from the mobile terminal device 10, the additional information reading means 22 reads the position information added to the image data, and the location of the mobile terminal device 10, That is, the location where the accident or failure occurs is specified. Next, the service base information extracting unit 23 creates a service base list by listing a plurality of service bases located within a predetermined range from the specified accident or failure occurrence location from the service base information DB 24, and the e-mail transmitting / receiving unit 21. However, the created service base list is returned to the portable terminal device 10 by e-mail. In this case, the user can select a desired service base from the plurality of service bases extracted by the server device 20 to make a contact.

  As another embodiment, the service base information extraction unit 23 extracts from the service base information DB 24 the service base closest to the location of the mobile terminal device 10 identified by the additional information reading unit 22, that is, the location where the accident or failure occurred. Then, the extracted service base information may be returned to the mobile terminal device 10 by e-mail. In this case, since the closest service base is extracted from the location where the accident or failure occurred on the server device 20 side, the selection process is not necessary. Therefore, the user can immediately contact the nearest service base in case of emergency. Here, as the conditions to be extracted on the server device 20 side, not only the closest service base as described above, but also a condition such as extracting a service base that is nearby and has the lowest charge may be set. Good. The server device 20 extracts a service base according to the conditions and sends it back to the mobile terminal device 10.

  The server device 20 receives registration information 25 such as service contents, fee, person in charge, contact telephone number, contact e-mail address, URL, etc. from each service base, and is generated based on the registration information 25. The service base information 24a is registered in the service base information DB 24. Here, when registering the service base information 24 a, each service base may pay a registration fee to the service provider that manages the server device 20.

  FIG. 6 is a block diagram for explaining another embodiment of the server device 20 according to the present invention. In the configuration of FIG. 6, in addition to the configuration of FIG. 5, image data that captures the situation of the accident or failure site, location information of the mobile terminal device 10, the user's mobile phone number, and the user input to the service base information DB 24 Any one or more of the comment information is stored as site information 24b for each user. When the service base is selected from the service base information 24a (service base list) returned to the mobile terminal device 10, the server device 20 receives the selection information from the mobile terminal device 10, and according to the received selection information, Site information extraction means 26 for extracting the corresponding site information 24b from the service base information DB 24 is provided. The e-mail transmission / reception means 21 transmits the on-site information 24b extracted by the on-site information extraction means 26 to the terminal device 30 at the selected service base. The server device 20 uses a map application (not shown) to plot the location of the mobile terminal device 10 specified by the additional information reading unit 22 on the map data, and uses the map data as the location information of the mobile terminal device 10. You may make it transmit to.

  As another embodiment, the server device 20 extracts the service base closest to the location of the mobile terminal device 10 from the service base information DB 24 by the service base information extraction unit 23, and transmits / receives the extracted service base information 24a by e-mail. The means 21 may return to the mobile terminal device 10 and the e-mail transmission / reception means 21 may transmit the corresponding field information 24b to the service base terminal device 30 extracted by the service base information extraction means 23. .

  Since the person in charge at the service base can know the image, location, user's mobile phone number, etc. of the accident or faulty vehicle from the on-site information 24b transmitted to the terminal device 30, it is possible to quickly grasp the on-site situation from the image, In addition, it is possible to quickly identify the place of occurrence based on location information and to establish a means of contact with the user using a mobile phone number, and to provide an efficient relief service to the user.

  FIG. 7 is a block diagram for explaining still another embodiment of the server device 20 according to the present invention. The configuration of FIG. 7 receives the user's evaluation for the service base registered in the service base information DB 24 in addition to the configuration of FIG. 6, and associates the received user evaluation with the service base information 24a in the service base information DB 24. It is assumed that user evaluation registration means 27 for registration is provided. The server device 20 of the present embodiment can include the user evaluation registered by the user evaluation registration unit 27 in the service base information 24a and transmit it to the mobile terminal device 10.

  The user side can obtain information such as which service base has a good reputation by referring to the user evaluation included in the service base information when selecting the service base. Selection can be made. In addition, since the service content is evaluated by the user, it is expected that the service site will enhance the service content, and the user can receive a higher quality service.

  FIG. 8 is a block diagram for explaining still another embodiment of the server device 20 according to the present invention. The configuration of FIG. 8 is received when a contact DB 29 in which specific contact information 29a is registered for each user and an electronic mail with image data are received from the mobile terminal device 10 in addition to the configuration of FIG. It is assumed that a contact information extracting unit 28 for extracting user contact information corresponding to the e-mail from the contact DB 29 is provided. The electronic mail transmission / reception means 21 transmits the contact information extracted by the contact information extraction means 28 to the portable terminal device 10 by electronic mail together with the service base information.

  Here, the server device 20 can be connected to the terminal device of each contact registered in the contact DB 29 via the network, and the contact is selected by the user from the contact information transmitted to the mobile terminal device 10. If it is, the selection information is received from the mobile terminal device 10, and the e-mail transmission / reception means 21 transmits the field information 24b to the terminal device of the corresponding contact according to the received selection information. . The contact information 29a is information regarding a contact to be contacted for each user in the event of an accident or failure. Examples of the contact information include an automobile repair shop and a dealer, It includes insurance companies, related organizations such as police and fire departments, etc., and the contact telephone number, e-mail address, etc. of each contact can be registered for each user.

  As described above, since the location information and the situation of the site can be transmitted not only to the service base that provides the rescue service, but also to any contact according to the user, the person in charge of each contact is responsible for an accident or failure. It is possible to know the vehicle image, location, user's mobile phone number, etc., quickly grasping the site situation from the image, early grasping the location of occurrence by the image and location information, and establishing the means of contact with the user by mobile phone number. And can take corrective action.

  FIG. 9 is a diagram illustrating a screen configuration example when image data is displayed on the screen of the mobile terminal device 10. In FIG. 9, reference numeral 40 denotes an image display screen, and the image display screen 40 includes the imaging unit 11. The captured image 41 inputted by the above and the position information 42 acquired by the GPS signal receiving means 12 are displayed at the same time. The display area of the position information 42 on the image display screen 40 is not limited to this example, and can be displayed in an arbitrary area on the image display screen 40. In addition, the position information 42 includes, for example, longitude / latitude information, and time information when photographing is performed.

  FIG. 10 is a diagram showing a screen configuration example of the additional information input screen of the mobile terminal device 10, in which 50 is an additional information input screen. The user can input various information such as a photographer, a telephone number, and comment information from the additional information input screen 50. As input means at this time, the touch panel 15a and the stylus pen 15b may be used for input.

  As mentioned above, although each embodiment was described centering on each function in the relief service provision system of this invention, a portable terminal device, and a server apparatus, this invention was demonstrated also as a method of performing each step in a relief service provision system. Thus, it can take the form as a relief service providing method. Further, similarly to the rescue service providing system having each function, a form as a program for causing a computer to function as a rescue service providing system, and a form as a recording medium on which the program is recorded are also possible.

  An embodiment of a recording medium storing a program and data for realizing the function of providing a rescue service according to the present invention will be described. Specifically, CD-ROM (-R / -RW), magneto-optical disk, DVD-ROM, FD, flash memory, memory card, memory stick, and other various ROM and RAM can be assumed as the recording medium. The functions of the system according to each embodiment of the present invention described above are executed on the recording medium by a computer, and a program for realizing the function of providing the rescue service is recorded and distributed, thereby easily realizing the function. To. Then, the recording medium as described above is mounted on an information processing apparatus such as a computer and the program is read by the information processing apparatus, or the program is stored in a storage medium provided in the information processing apparatus. By reading out, it is possible to execute the function of providing the rescue service according to the present invention.

It is a figure for demonstrating the process sequence of the relief service provision system concerning one Embodiment of this invention. It is a block diagram for demonstrating one Embodiment of the portable terminal device concerning this invention. It is a block diagram for demonstrating other embodiment of the portable terminal device concerning this invention. It is a block diagram for demonstrating other embodiment of the portable terminal device concerning this invention. It is a block diagram for demonstrating one Embodiment of the server apparatus concerning this invention. It is a block diagram for demonstrating other embodiment of the server apparatus concerning this invention. It is a block diagram for demonstrating other embodiment of the server apparatus concerning this invention. It is a block diagram for demonstrating other embodiment of the server apparatus concerning this invention. It is the figure shown about the example of a screen structure at the time of displaying image data on the screen of a portable terminal device. It is the figure shown about the example of a screen structure of the additional information input screen of a portable terminal device.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1, 2 ... Network, 3 ... GPS satellite, 10 ... Portable terminal device, 11 ... Imaging means, 12 ... GPS signal receiving means, 13 ... Information addition means, 14 ... Operation input means, 15 ... Display means, 15a ... Touch panel, 15b ... stylus pen, 16, 21 ... e-mail transmission / reception means, 17 ... Internet connection means, 18 ... voice input means, 20 ... server device, 22 ... additional information reading means, 23 ... service base information extraction means, 24 ... service base Information DB, 24a ... Service base information, 24b ... Site information, 25 ... Registration information, 26 ... Site information extraction means, 27 ... User evaluation registration means, 28 ... Contact information extraction means, 29 ... Contact DB, 29a ... Contact Previous information, 30... Terminal device, 40... Image display screen, 41... Captured image, 42.

Claims (24)

  Imaging means for imaging an imaging target and inputting image data; GPS signal receiving means for receiving GPS signals to acquire position information; and receiving the GPS signal in an arbitrary area of image data input by the imaging means A server device connected via a network to a portable terminal device comprising information adding means for adding position information acquired by the means and e-mail transmission / reception means for sending image data to which the position information is added by e-mail In the rescue service providing system, the server device has a service base information database in which information on a service base including at least position information of service bases capable of providing various rescue services is registered, and an image transmitted from the mobile terminal device The position of the portable terminal device is read by reading the position information added to the data. Additional information reading means for specifying the ground, service base information extracting means for extracting and listing service bases located within a predetermined range from the specified location, and the listed service base information A rescue service providing system comprising: reply means for replying to the portable terminal device.   2. The rescue service providing system according to claim 1, wherein the portable terminal device is acquired by the GPS signal receiving unit in an arbitrary area of the image data input by the imaging unit by the information adding unit. And the mobile phone number of the user who uses the mobile terminal device is added, and the server device adds the location information and mobile phone number added by the information addition means by the additional information reading means. Is read from the image data.   2. The rescue service providing system according to claim 1, wherein the portable terminal device is acquired by the GPS signal receiving unit in an arbitrary area of the image data input by the imaging unit by the information adding unit. Position information and the mobile phone number of the user who uses the mobile terminal device, and also adds comment information input from the user, and the server device uses the additional information reading means to A rescue service providing system that reads position information, a mobile phone number, and comment information added by an adding means from the image data.   The rescue service providing system according to any one of claims 1 to 3, wherein the mobile terminal device includes an Internet connection unit for connecting to the Internet, and the service site information extraction unit extracts the service site information database from the service site information database. When the URL of the extracted service base is received from the server device, the Web site corresponding to the received URL is accessed by the Internet connection means so that the accessed Web site can be browsed. Service delivery system.   The rescue service providing system according to any one of claims 1 to 4, wherein the portable terminal device includes a voice input unit that enables voice input, and the e-mail transmission / reception unit includes an image to which position information is added. A rescue service providing system characterized in that when data is transmitted by electronic mail, the voice data input by the voice input means is transmitted by being attached to the electronic mail.   The rescue service providing system according to any one of claims 1 to 5, wherein the mobile terminal device has a touch panel on the screen of the display means for receiving operation inputs related to various processing controls of the mobile terminal device. A relief service providing system that executes various processes according to an operation input to the touch panel.   The rescue service providing system according to claim 6, wherein the mobile terminal device can write handwritten information in an arbitrary area of image data displayed on a screen having the touch panel. system.   The rescue service providing system according to any one of claims 1 to 7, wherein the server device is connectable via a network to a terminal device of each service base registered in the service base information database, and the reply When a service base is selected from the service base list returned to the mobile terminal device by means, the selection information is received from the mobile terminal device, and the terminal device at the service base corresponding to the received selection information is received. A plurality of image data to be imaged, location information of the mobile terminal device, a mobile phone number of a user who uses the mobile terminal device, and comment information input by the user. Relief service provision system.   The rescue service providing system according to any one of claims 1 to 7, wherein the server device is connectable via a network to a terminal device of each service base registered in the service base information database, and the additional service is provided. After the location of the portable terminal device is specified by the information reading means, the service location information extracting means extracts the service location closest to the location of the portable terminal device from the service location information database, and the extracted service location information is A reply to the mobile terminal device, and for the extracted terminal device of the service base, the image data to be imaged, location information of the mobile terminal device, the mobile phone number of the user using the mobile terminal device, One or more of the comment information input from the user is transmitted. Rescue service providing system that.   The rescue service providing system according to any one of claims 1 to 9, wherein the service base information includes service contents, charge, person in charge, contact telephone number, and contact electronic for each service base capable of providing the rescue service. A rescue service providing system including any one of a mail address and a URL.   The rescue service providing system according to claim 10, wherein the server device receives a user's evaluation of a service base registered in the service base information database, and associates the received user evaluation with service base information. Relief service characterized by comprising user evaluation registration means for registering in a service base information database, wherein the user evaluation registered by the user evaluation registration means is included in the service base information and can be transmitted to the mobile terminal device Offer system.   The rescue service providing system according to any one of claims 1 to 11, wherein the server device includes a contact database in which information on a specific contact is registered for each user, and image data is received from the mobile terminal device. Relief service characterized in that when an attached e-mail is received, contact information of a user corresponding to the received e-mail can be acquired from the contact database and transmitted to the mobile terminal device Offer system.   13. The rescue service providing system according to claim 12, wherein the server device is connectable to a terminal device of each contact registered in the contact database through a network and transmitted to the mobile terminal device. When a contact is selected from the information, the selection information is received from the portable terminal device, and the image data to be imaged, the portable information is received from the contact terminal device according to the received selection information. A rescue service providing system that transmits any one of location information of a terminal device, a mobile phone number of a user who uses the mobile terminal device, and comment information input from the user.   Imaging means for imaging an imaging target and inputting image data; GPS signal receiving means for receiving GPS signals to acquire position information; and receiving the GPS signal in an arbitrary area of image data input by the imaging means A server device connected via a network to a portable terminal device comprising information adding means for adding position information acquired by the means and e-mail transmission / reception means for sending image data to which the position information is added by e-mail In the relief service providing method for providing a relief service by using, a registration step of registering information on a service base including at least position information of a service base capable of providing various relief services in a service base information database; Reads the position information added to the image data sent from the terminal device. An additional information reading step for identifying the location of the mobile terminal device; a service location information extracting step for extracting and listing service locations located within a predetermined range from the identified location; and the list A rescue service providing method comprising: a reply step of returning the service base information to the portable terminal device.   15. The service providing method according to claim 14, wherein the server device and a terminal device at each service base registered in the service base information database are connected via a network and returned to the mobile terminal device. When a service base is selected from the base list, the server device receives the selection information from the mobile terminal device, and the imaging target is received from the terminal device at the service base according to the received selection information. A relief service providing method comprising: transmitting image data, location information of the mobile terminal device, a mobile phone number of a user who uses the mobile terminal device, and comment information input from the user.   15. The rescue service providing method according to claim 14, wherein the server device and a terminal device at each service base registered in the service base information database are connected via a network, and the server device is the portable terminal. After identifying the location of the device, the service base closest to the location of the mobile terminal device is extracted from the service base information database, the extracted service base information is returned to the mobile terminal device, and the extracted service A plurality of image data to be imaged, location information of the mobile terminal device, a mobile phone number of the user who uses the mobile terminal device, or comment information input from the user is transmitted to the terminal device at the base. A relief service providing method characterized by:   Imaging means for imaging an imaging target and inputting image data; GPS signal receiving means for receiving GPS signals to acquire position information; and receiving the GPS signal in an arbitrary area of image data input by the imaging means A portable terminal device comprising: information adding means for adding position information acquired by the means; and e-mail transmission / reception means for transmitting image data with the position information added thereto by e-mail. The mobile phone number of the user who uses the mobile terminal device and / or comment information input from the user is further added to an arbitrary area of the image data input by the electronic mail, and the e-mail transmission / reception means includes the information addition A portable terminal device, wherein image data to which information is added by means is transmitted by electronic mail.   18. The mobile terminal device according to claim 17, wherein the mobile terminal device is a digital camera having a GPS signal receiving function or a mobile phone with a digital camera having a GPS signal receiving function. .   Imaging means for imaging an imaging target and inputting image data; GPS signal receiving means for receiving GPS signals to acquire position information; and receiving the GPS signal in an arbitrary area of image data input by the imaging means In a server device connected via a network to a portable terminal device comprising information adding means for adding position information acquired by the means and e-mail transmission / reception means for transmitting image data with the position information added thereto by e-mail The server device is added to a service base information database in which information on a service base including at least location information of service bases capable of providing various relief services is registered, and image data transmitted from the mobile terminal device. Additional information reading means for reading the position information and identifying the location of the mobile terminal device; Service base information extracting means for extracting and listing service bases located within a predetermined range from the specified location from the service base information database, and reply means for returning the listed service base information to the portable terminal device; The server apparatus characterized by having.   20. The server device according to claim 19, wherein the server device is connectable to a terminal device at each service base registered in the service base information database via a network, and returns to the portable terminal device by the reply means. When a service base is selected from the service base list, the selection information is received from the portable terminal device, and the image data to be imaged is sent to the terminal device at the service base according to the received selection information. A server device that transmits any one of location information of the mobile terminal device, a mobile phone number of a user who uses the mobile terminal device, and comment information input from the user.   20. The server device according to claim 19, wherein the server device is connectable to a terminal device at each service base registered in the service base information database via a network, and the portable terminal device is configured by the additional information reading unit. The service base information extracting unit extracts the service base closest to the location of the mobile terminal device from the service base information database, and returns the extracted service base information to the mobile terminal device. , For the terminal device of the extracted service base, the image data to be imaged, the location information of the mobile terminal device, the mobile phone number of the user who uses the mobile terminal device, and the comment information input from the user Any one or more of the server devices are transmitted.   The program for performing the function as a rescue service provision system of any one of Claims 1 thru | or 13.   The program for performing the function as a server apparatus of any one of Claim 19 thru | or 21.   A computer-readable recording medium on which the program according to claim 22 or 23 is recorded.

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