JP2004347568A - Information-providing system for vehicle, and information-providing method for vehicle - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To quickly retrieve information desired by a user of a vehicle, and to quickly provide the information to its occupant. <P>SOLUTION: The occupant (user) of the vehicle, in which an in-vehicle apparatus 1 is mounted calls an information center 20 and tells an operator of the information center 20 information which he desires to be provided. The operator retrieves information which the user wants using an information retrieval system 34, and transmits it to the in-vehicle apparatus. In this information providing method for vehicle, users register information which they utilize often in the information center 20 beforehand, and operators there retrieve the information which the users desire, by utilizing the registered information. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a vehicle information providing method and a vehicle information providing system for providing necessary information to a vehicle in response to a request from a vehicle occupant.
[0002]
[Prior art]
2. Description of the Related Art There is known an information providing system in which an occupant of a vehicle calls an information center, transmits information desired to be provided, and downloads information prepared at the information center to an in-vehicle device mounted on the vehicle (Patent Document 1). reference).
[0003]
[Patent Document 1]
JP 2002-318132 A
[0004]
[Problems to be solved by the invention]
However, the information that the occupant desires to provide is wide-ranging, such as news information, traffic information, restaurant information, and search / setting of a destination for a car navigation device. Information could not be obtained quickly.
[0005]
The present invention provides a vehicle information providing method and a vehicle in which information frequently used by a user is registered in an information center in advance, and an operator of the information center searches for information desired by the user using the pre-registered information. Provide information service system.
[0006]
[Means for Solving the Problems]
(1) In a vehicle information providing method according to the present invention, an occupant (user) of a vehicle equipped with an in-vehicle device calls an information center, informs an information center operator of information to be provided, and the operator The present invention is applied to a vehicle information providing method of searching for information desired by a user using a search system and transmitting the information to an on-vehicle device. The user registers the type of frequently used information in the information center, and the operator uses the registered type of information to search for information desired by the user.
(2) In the vehicle information providing system according to the present invention, the information center for transmitting the information desired by the user to the in-vehicle device includes a storage unit for the user to register information in advance, and a user calling the information center for the information. It is characterized by comprising information extraction means for extracting registered information and control means for displaying the extracted information on a monitor of the information retrieval system.
[0007]
【The invention's effect】
(1) According to the vehicle information providing method according to the present invention, the operator searches for the information desired by the user using the information registered in advance by the user, so that the information desired by the user can be quickly searched. it can.
(2) According to the vehicle information providing system of the present invention, the information registered in advance by the user is extracted by the information extracting means and displayed on the monitor of the information retrieval system. Using the information, it is possible to quickly search for information desired by the user.
[0008]
BEST MODE FOR CARRYING OUT THE INVENTION
FIG. 1 is a diagram showing an overall configuration of an embodiment of a vehicle information providing system according to the present invention. A user using the vehicle information providing system calls the information center 20 (vehicle information providing device) to convey desired information to an operator, and retrieves information searched by the search system 34 by the operator of the information center 20. Download to in-vehicle device 1.
[0009]
The in-vehicle device 1 includes a navigation unit 2, a monitor 3, a communication adapter 5, a telephone harness 6 for connecting the mobile phone 4 and the communication adapter 5, and a communication harness 6 for connecting the communication adapter 5 and the navigation unit 2. It includes a connection harness 7, a microphone 8, a speaker 9, a GPS antenna 10, an operation switch 11, and an operator call switch 12.
[0010]
The navigation unit 2 includes a CPU, a ROM, a RAM, and the like (not shown), and has a function of searching for a route to a destination. The monitor 3 displays a current position of the vehicle, a recommended route to the destination calculated by the navigation unit 2, and the like. The monitor 3 can also display information such as traffic information and weather forecast downloaded from the information center 20. The mobile phone 4 is used when talking with an operator waiting at the information center 20 or when performing data communication with the information center 20.
[0011]
The microphone 8 is used when talking with an operator of the information center 20 using a hands-free system. The speaker 9 outputs the information downloaded from the information center 20 by voice, and outputs a conversation content of the other party by voice when talking with the operator using the hands-free system. The GPS antenna 10 receives a radio wave from a not-shown GPS satellite in order to acquire the current position information of the vehicle.
[0012]
The operation switch 11 is used to perform various operations such as an operation on a screen displayed on the monitor 3, an operation for using a hands-free system, and a time of performing data communication. The operation switch 11 includes a download button (not shown) for downloading information from the information center 20. The operator calling switch 12 is a switch used when calling the information center 20.
[0013]
The communication adapter 5 controls communication with the information center 20. The telephone number of the operation center 30 of the information center 20 described later is registered in the communication adapter 5, and when the user presses the operator call switch 12, the operation center 30 is automatically called via the mobile phone 4. It takes. The telephone number of the operation center 30 is registered, for example, before the communication adapter 5 is shipped from the factory.
[0014]
The information center 20 includes an operation center 30, an information database group 40, a vehicle information center 50, and a customer center 60. The operation center 30 includes a PBX / CTI 31 for controlling a telephone line, a telephone 33, an information search system 34, and a headset 36. The information retrieval system 34 includes a keyboard 35, a mouse 38, and a monitor 39.
[0015]
A PBX (Private Branch Exchanger) is usually installed in a company building or the like, and exchanges an external telephone with an internal telephone and between internal telephones. CTI (Computer Telephony Integration) integrates a telephone-based communication system such as a PBX and an information-based system such as a computer and a database so that they can be interlocked with each other. In other words, the PBX / CTI 31 controls a telephone line such as connecting a telephone call from a user to an empty operator, or, if there is no empty operator, outputting a waiting voice guide.
[0016]
The operator working at the operation center 30 uses the telephone set 33 or the headset 36 to talk with the user and confirm information desired by the user. The operator searches for information desired by the user using the information search system 34. The information retrieval system 34 is connected to a plurality of databases 41 to 44, 56 constituting an information database group 40 via a network 37 such as a LAN.
[0017]
The information database group 40 includes a position / telephone information database 41, a traffic information database 42, a weather forecast database 43, various information databases 44, and a user profile database 56. The position / telephone information database 41 stores position information and telephone number information of various facilities such as restaurants and public facilities. The traffic information database 42 stores traffic information such as general roads and toll roads. The weather forecast database 43 stores weather forecast information of various places. The various information database 44 stores information other than the above-mentioned information on various facilities, traffic information, and weather information. The user profile database 56 stores user information such as the name, address, and mobile phone number of the user who has been registered in advance. The method of user registration will be described later.
[0018]
The vehicle information center 50 includes a PBX / CTI 52 that controls a telephone line, a communication device 53, and an information processing terminal 54. The communication device 53 performs data communication with the vehicle-mounted device 1. The information processing terminal 54 performs various data processing such as transmitting information to the vehicle-mounted device 1 via the communication device 53. The PBX / CTI 31 of the operation center 30 and the PBX / CTI 52 of the vehicle information center 50 are connected to a general telephone network 55.
[0019]
The customer center 60 includes a customer registration system 62 and a customer management server 66. The customer registration system 62 registers a user and changes personal information of the registered user. The customer management server 66 connected to the customer registration system 62 is a server for managing user information.
[0020]
The Internet 63 is also connected to the network 37 to which the operation center 30, the information database group 40, the vehicle information center 50, and the customer center 60 are connected. Therefore, the information center 20 exchanges various kinds of information with the content provider / application service provider group 64 via the Internet 63. In addition, when a user performs user registration, which will be described later, the user registration can be performed using a terminal 65 such as a personal computer connected to the Internet 63 without using an operator of the customer center 60.
[0021]
A user who uses the vehicle information providing system in one embodiment needs to register in advance. The first method for registering a user is to fill in a predetermined application form with the general information such as the user's name, address, and date of birth, as well as the telephone number of the mobile phone 4 used when using this system. Then, the mail is sent to the customer center 60 of the information center 20. After confirming the contents of the application form, the operator of the customer center 60 performs a user registration process on the customer management server 66 using the customer registration system 62. The registered user information is stored in the user profile database 56.
[0022]
As described above, the second method for user registration is a method of directly registering in the customer management server 66 using the terminal 65 such as a personal computer connected to the Internet 63. If the on-vehicle device 1 has an online registration function, the on-board device 1 can be used to directly register with the customer management server 66. When the user registration processing to the customer management server 66 is completed, a user ID and a password are issued to the user.
[0023]
In the vehicle information providing system according to the embodiment, information frequently used by the user, information desired to be provided quickly, and the like can be registered in the information center 20 in advance. Therefore, the operator of the operation center 30 can quickly search for information desired by the user by using information registered in advance by the user. That is, in the vehicle information providing system according to one embodiment, the operator can customize information of an operator service of searching for information desired by the user and providing the information to the user for each user. Hereinafter, a method in which the user customizes the contents of the operator service via the Internet 63 will be described.
[0024]
FIG. 2 is a diagram showing a procedure in which a user accesses the Internet 63 using a terminal 65 such as a personal computer and customizes the contents of an operator service. FIGS. 10 and 11 are enlarged views of FIG. The user first accesses a homepage for customizing the contents of the operator service. In this homepage, as shown on a screen 400, a field for inputting a user ID and a password is displayed, so that the user inputs a user ID and a password issued after the user registration process is completed.
[0025]
When the user authentication based on the user ID and the password is accepted, as shown in a screen 401, it is asked whether to customize the operator service. When the user presses (clicks on) a “Yes” button that the user wants to customize, a display for selecting a service frequently used by the user appears on the next screen 402. On the screen 402, information, weather forecast (week), weather forecast (today, tomorrow), traffic information, destination, telephone connection, and the like are provided as information services provided from the information center 20 to the user (vehicle device 1). Fortune-telling, restaurants, and professional baseball information are shown. The user selects a service that the user wants to prioritize from these service selection menus. The services that the user wants to prioritize include, for example, services that are frequently used and services that need to be acquired quickly in an emergency.
[0026]
When the user selects, for example, “news” from the service selection menu, a screen for selecting more detailed news content is displayed as in screen 403. Here, when the user selects “entertainment news”, the screen 404 asks “Is it OK with entertainment news?”. When the user presses the “Yes” button, as in the screen 405, “ "News" is selected, and "entertainment news" is registered as a genre in "news". This registration is performed by storing the information in the user profile database 56 in association with the individual user information.
[0027]
The user can select and register a plurality of services to be prioritized. FIG. 3 shows an example of registered services (information). The registered service content includes the type of service, genre, branch number, and condition. The condition is, for example, in the case where the content of the service is weather information, a prefecture indicating which location of the weather information is desired, or an area within a certain prefecture (eg, east / west). The branch number is a priority when services of a plurality of genres are registered from the same service. In the example shown in FIG. 3, the Tomei Expressway and the Metropolitan Expressway Route 3 are registered as traffic information, and the traffic information of the Tomei Expressway has a higher priority (branch number: 1). .
[0028]
FIG. 4 and FIG. 5 are flowcharts showing processing contents respectively performed by the vehicle-mounted device 1 and the information center 20 in the vehicle information providing system according to the embodiment. The vehicle-mounted device 1 determines whether or not the operator calling switch 12 has been turned on in step S10. If it is determined that the operator calling switch 12 is not turned on, the process waits in step S10 until it is turned on, and if it is determined that it is turned on, the process proceeds to step S20.
[0029]
In step S20, a call is made to the operation center 30 of the information center 20 in the voice mode. Note that the voice mode is a mode in which the user and the operator have a conversation. As described above, since the telephone number of the operation center 30 is registered in the communication adapter 5 in advance, when the operator presses the operator call switch 12, the automatic operation is performed via the navigation unit 2, the communication adapter 5, and the mobile phone 4. The operation center 30 is called. At this time, the communication adapter 5 attaches the number “186” to notify the caller number before the telephone number of the operation center 30 and makes a call. That is, since some mobile phones 4 have a function of hiding the caller number, the caller number is notified so that the information center 20 can identify the caller. Make phone calls in the form.
[0030]
Among the processes performed on the information center 20 side, the processes of steps S100 to S110 and S200 are performed by the PBX / CTI 31 of the operation center 30. In step S100, it is determined whether there is an incoming call from the user. If it is determined that there is no incoming call, the process waits in step S100 until there is an incoming call, and if it is determined that there is an incoming call, the process proceeds to step S110. In step S110, a caller telephone number acquisition process is performed. At this time, if a call arrives with the caller non-notification set and there is no caller phone number, for example, a message such as "Pre-registered caller number has not been notified" Play and disconnect the phone line.
[0031]
The processing from step S120 to step S190 is performed by the search system. In step S120, the telephone number is authenticated based on the caller telephone number obtained in step S110. This authentication is performed based on whether or not the caller telephone number is stored in the user profile database 56. In step S130 following step S120, it is determined whether or not the authentication is OK based on the authentication result of the telephone number performed in step S120. The acquired caller telephone number is stored in the user profile database 56, and if it is determined that the authentication is OK, the process proceeds to step S140. On the other hand, if it is determined that the authentication is NG, the process proceeds to step S200, and a message such as "Service cannot be received because the telephone number is not registered" is reproduced and the telephone line is disconnected.
[0032]
In step S140, based on the user information stored in the user profile database 56 together with the caller telephone number, it is determined whether or not the operator service content has been customized. As described above, when the user registers the service or the like that the user wants to prioritize, and the operator service content is customized, the customized operator service content is stored in the user profile database 56. The search system 34 checks whether the customized operator service content is stored in the user profile database 56 to determine whether the operator service content has been customized. If it is determined that the customization of the operator service content has been performed, the process proceeds to step S160. If it is determined that the customization has not been performed, the process proceeds to step S150.
[0033]
In step S150, normal operator service contents, that is, operator service contents that have not been customized are acquired, and the process proceeds to step S170. The normal operator service contents may be stored in a ROM (not shown) of the search system 34 or may be stored in the user profile database 56. On the other hand, in step S160, the customized operator service content is obtained from the user profile database 56, and the process proceeds to step S170.
[0034]
In step S170, it is determined whether or not the search for the information to be transmitted to the user has been completed based on the conversation between the user and the operator. That is, the operator working at the operation center 30 receives the telephone call from the user, talks with the user, confirms the information desired by the user, and searches the search system 34 for information to be transmitted to the user. I do. At this time, if the customized operator service content is obtained in step S160, the customized operator service content is displayed on the monitor 39 of the search system 34. An example of the customized operator service contents displayed on the monitor 39 is shown in FIG.
[0035]
FIG. 6A shows service contents registered in advance for traffic information. In the example shown in FIG. 6A, the user has registered all lines of the Metropolitan Expressway No. 3; all lines of the Tomei Expressway between Atsugi and Tokyo; These services are displayed in the order of priority when the user has registered, that is, in the order of branch numbers. Similarly, FIG. 6B shows the content registered in advance for the weather forecast, and FIG. 6C shows the content registered in advance for the destination setting. In the example shown in FIG. 6C, “Kanto” is registered as a destination setting area and “accommodation facilities, leisure facilities, shops” are registered as genres as conditions for setting a destination. If the user uses the destination setting service, the user does not need to set the destination in the navigation unit 2 himself, and only downloads the destination information prepared in the information center 20 to the vehicle-mounted device 1. 2, a destination can be set.
[0036]
If it is determined in step S170 that the search for the data to be transmitted to the user has been completed, the process proceeds to step S180. If it is determined that the search has not been completed, the information search process is continuously performed. In step S180, the data searched by the search system 34 is saved (stored) in the user profile database 56. The data is stored in association with the user information of the user who has requested the data transmission.
[0037]
FIG. 7 shows an example of data stored in the user profile database 56 in step S180. FIG. 7 shows the date and time when the data was stored, the user ID, the mobile phone number of the caller obtained in step S110, and the searched storage information (transmission data). The storage information includes a service type, a title, text data indicating information content, image data, icon data, and the like. The service type indicates the type of information to be provided. For example, the service type has a predetermined number such as 10 for traffic information and 11 for weather information.
[0038]
When the transmission data is stored in the user profile database 56 in step S180, the process proceeds to step S190. In step S190, a voice guidance is provided to prompt the user to obtain (download) data recorded in advance.
[0039]
The user who hears the voice guidance for prompting data acquisition presses a download button (not shown) included in the operation switch 11. In step S30, the vehicle-mounted device 1 determines whether the download button has been pressed by the user. If it is determined that the download button has not been pressed, the process waits in step S30 until it is pressed, and if it is determined that the download button has been pressed, the process proceeds to step S40. In step S40, the telephone connected to the operation center 30 is temporarily disconnected. The reason why the telephone is once disconnected is to reconnect the telephone connected in the voice mode in the data mode and download the data stored in the information center 20 by the data communication. The data mode is a mode for exchanging data by data communication.
[0040]
Subsequently, the description will be continued from step S50 of the flowchart shown in FIG. When the download button included in the operation switch 11 is pressed, the telephone is automatically connected to the vehicle information center 50 in the data mode in step S50. Also in this case, in order to notify the caller number, "186" is added before the telephone number of the vehicle information center 50 to make a call.
[0041]
The telephone transmitted via the download button (operation switch 11), the navigation unit 2, the communication adapter 5, and the mobile phone 4 arrives at the PBX / CTI 52 of the vehicle information center 50 via the general network 55. In step S210, the PBX / CTI 52 of the vehicle information center 50 determines whether there is an incoming call. If it is determined that there is no incoming call, the process waits in step S210 until there is an incoming call, and if it is determined that there is an incoming call, the process proceeds to step S220.
[0042]
In step S220, the PBX / CTI 52 performs a process of acquiring a caller telephone number, and proceeds to step S230. The processing from step S230 to step S290 is performed by the information processing terminal 54. In step S230, the telephone call from the user is connected to information processing terminal 54, and data mode negotiation for establishing the data mode is performed. In step S240 subsequent to step S230, after the data mode negotiation is completed, a telephone number authentication process is performed. The method of this authentication processing is the same as the processing of step S120 described above.
[0043]
In the next step S250, it is determined whether or not the caller telephone number is stored in the user profile database 56 as a result of the authentication processing performed in step S240. If the caller telephone number is stored in the user profile database 56 and it is determined that the authentication is OK, the process proceeds to step S260. On the other hand, if it is determined that the caller number is not stored in the user profile database 56 and the authentication is NG, the process proceeds to step S290. In step S290, an NG message such as "The service cannot be received because the telephone number is not registered" is reproduced, and the telephone line is disconnected.
[0044]
In step S260, data stored in the user profile database 56, that is, data stored in the user profile database 56 in step S180, is obtained. Data acquisition is performed based on the result of the telephone number authentication performed in step S240. That is, data stored in association with the telephone number matched by the telephone number authentication is acquired. After performing the data acquisition process, the process proceeds to step S270.
[0045]
In step S270, it is determined whether or not the data to be transmitted to the user is stored in the user profile database 56 as a result of the data acquisition processing performed in step S260. If it is determined that the data is stored, the process proceeds to step S280. If it is determined that the data is not stored, the process proceeds to step S290. In step S290, an NG message such as "information cannot be sent because there is no information to be sent" is transmitted to the vehicle-mounted device 1, and the line is disconnected. On the other hand, in step S280, the data acquired in step S260 is transmitted to the vehicle-mounted device 1.
[0046]
In step S60, the vehicle-mounted device 1 determines whether or not the vehicle information center 50 has received the data transmitted in step S280. If it is determined that data has not been received, the process waits in step S60 until data is received, and if it is determined that data has been received, the process proceeds to step S70. In step S70, the received data (download data) is processed. For example, if the received data is destination setting information, the navigation unit 2 performs a destination setting process. If the received data is news information, the news information is output by voice from the speaker 9 and the content of the news is displayed on the monitor 3. When the processing of the received data is performed, the line connected between the vehicle-mounted device 1 and the vehicle information center 50 is disconnected in step S80.
[0047]
If the in-vehicle device 1 has a function of saving the downloaded data, the downloaded data is stored in the in-vehicle device 1. The user operates the operation switch 11 to display the saved information on the monitor 3 as necessary, thereby displaying the downloaded information (for example, the name of the facility, the telephone number, the position, etc.) on his / her own. You can check at the desired timing.
[0048]
According to the vehicle information providing system in one embodiment, information frequently used by the user and information desired to be promptly provided are registered in the information center 20 in advance, and the operator of the information center registers the information desired by the user. When searching for, an information search is performed using information registered in advance by the user. Thus, the operator can quickly search for the information desired by the user, and the user can quickly obtain the desired information.
[0049]
In the vehicle information providing system according to the embodiment, when the customized service content is displayed on the monitor 39 of the search system 34, the information registered by the user as shown in FIGS. 6A to 6C. Is displayed for each type, the operator can more quickly search for information desired by the user. When a plurality of information of the same type is registered, the information is displayed in the order of the priority specified by the user, so that the operator can more quickly search for the information desired by the user.
[0050]
The present invention is not limited to the above embodiment. For example, in step S120 of the flowchart shown in FIG. 4 and step S240 of the flowchart shown in FIG. 5, the user is authenticated based on the mobile phone number, but the user issued after the user registration is performed. User authentication can be performed based on the ID. Further, the user authentication may be performed based on the vehicle-mounted device ID unique to the vehicle-mounted device 1. In this case, for example, the serial ID is written as the on-vehicle device ID when the in-vehicle device 1 is shipped from the factory, and the user registers the application form with the on-vehicle device serial ID at the time of user registration.
[0051]
In the vehicular information providing system according to the above-described embodiment, the operator of the information center 20 determines whether the operator service content is customized by the user, as shown in FIGS. 6A to 6C. A search for information desired by the user was performed using the customized operator service contents as shown. However, a screen for performing a normal search may be displayed on the monitor 39 of the search system 34 together with the customized operator service contents. FIGS. 8A to 8D show examples of displaying a screen for performing a normal search together with the customized operator service contents.
[0052]
FIGS. 8A to 8C correspond to FIGS. 6A to 6C, respectively, and a search field 800 for performing a normal search is displayed below the monitor 39. ing. In the destination search screen shown in FIG. 6C, when performing the destination search, the search was performed within the range of the region “Kanto” registered by the user and the genre “Accommodation facilities, leisure facilities, shops”. On the screen shown in FIG. 8C, a normal search button 801 for performing a normal search that is not limited to the range specified by the user is displayed. When the normal search button 801 is pressed, a screen for performing a normal search is displayed on the monitor 39, as shown in FIG. In a normal search screen, an operator must input an address, a name, a telephone number, and the like for setting a destination based on a conversation with the user. Conversely, when the customization screen button 802 is pressed on the screen shown in FIG. 8D, the screen shown in FIG. 8C is displayed.
[0053]
In the vehicle information providing system according to one embodiment, in order for the user to download information to the in-vehicle device 1, the download is started by pressing a download button included in the operation switch 11. A function for starting the download may be provided. In this case, the processing in step S30 of the flowchart shown in FIG. 4 is not required, and the vehicle-mounted device 1 can detect the disconnection of the telephone line in the voice mode and automatically perform the telephone connection in the data mode. Further, the telephone connection in the voice mode and the data mode can be performed using two telephones. Also in this case, after the telephone connected in the voice mode is disconnected, the stored data can be downloaded using the telephone that performs the telephone connection in the data mode.
[0054]
In the vehicle information providing system according to the embodiment, the user customizes the contents of the operator service by accessing the Internet 63 using the terminal 65 such as a personal computer. The information (service) to be performed may be verbally transmitted to the operator. In this case, the operator of the customer center 60 registers information desired by the user through the customer management server 66.
[0055]
In the flowchart shown in FIG. 4, the data for transmission is stored in the user profile database 56. However, as shown in FIG. 9, only the conditions of the information for transmission may be stored. In this case, when transmitting information to the vehicle-mounted device 1 in the data mode, the information processing terminal 54 transmits information for transmission from the information database group 40 based on the information provision conditions stored in the user profile database 56. Search and get.
[0056]
In the vehicular information providing system according to the embodiment, the PBX / CTI 52 of the vehicular information center 50 is connected to the general telephone line network 55. For example, the PBX / CTI 52 is connected to an exchange of a communication carrier via a dedicated line. It may be.
[0057]
The correspondence between the components of the claims and the components of the embodiment is as follows. That is, the user profile database 56 constitutes storage means, and the search system 34 constitutes information extraction means and control means. Note that each component is not limited to the above configuration as long as the characteristic functions of the present invention are not impaired.
[Brief description of the drawings]
FIG. 1 is a diagram showing an entire configuration of an embodiment of a vehicle information providing system according to the present invention.
FIG. 2 is a diagram showing a procedure for customizing operator service contents.
FIG. 3 is a diagram showing an example of registered services (information).
FIG. 4 is a flowchart showing processing contents respectively performed by an on-vehicle device and an information center in the vehicle information providing system according to the embodiment;
FIG. 5 is a flowchart following the flowchart shown in FIG. 4;
6 (a) to 6 (c) are views showing customized operator service contents displayed on a monitor 39 of the search system 34. FIG.
FIG. 7 shows an example of storage information (transmission data) stored in a user profile database.
8 (a) to 8 (c) show examples in which a search field for performing a normal search is displayed on a monitor 39 together with the customized operator service contents. ) Is a diagram showing an example in which a screen for performing a normal destination search is displayed on the monitor 39.
FIG. 9 is a diagram showing an example of information provision conditions stored in a user profile database 56;
FIG. 10 is an enlarged view of screens 400 to 402 among the screens shown in FIG. 2;
11 is an enlarged view of screens 403 to 413 among the screens shown in FIG.
[Explanation of symbols]
DESCRIPTION OF SYMBOLS 1 ... In-vehicle unit, 2 ... Navigation unit, 3 ... Monitor, 4 ... Mobile phone, 5 ... Communication adapter, 6 ... Phone harness, 7 ... Connection harness, 8 ... Microphone, 9 ... Speaker, 10 ... GPS antenna, 11 ... Operation Switch, 12: Operator call switch, 20: Information center, 30: Operation center, 31: PBX / CTI, 33: Telephone, 34: Information retrieval system, 35: Keyboard, 36: Headset, 37: Network, 39: Monitor 40, an information database group, 41, a position / telephone information database, 42, a traffic information database, 43, a weather forecast database, 44, various information databases, 50, a vehicle information center, 52, PBX / CTI, 53, a communication device , 54: Information processing terminal, 55: General telephone line network, 56: User Profile database, 60 ... Customer Center, 62 ... customer registration system, 63 ... Internet, 64 ... content provider / application service provider, 65 ... user PC, 66 ... customer management server

Claims (5)

An occupant of a vehicle equipped with an on-vehicle device (hereinafter referred to as a user) registers a type of frequently used information in an information center in advance,
The user calls the information center and informs the operator of the desired information,
The operator searches for information desired by the user using an information search system by using the type of information registered by the user,
A vehicle information providing method, wherein a user downloads information searched by an operator to the on-vehicle device. An occupant (hereinafter, referred to as a user) of a vehicle equipped with an on-vehicle device calls the information center, informs the information center operator of information to be provided, and the operator uses the information search system to request the user. In a vehicle information providing system that searches for information and sends it to the on-board unit,
The information center includes a storage unit for a user to register information in advance, an information extraction unit for extracting information registered in the storage unit by a user who has called the information center, and an information extraction unit. Control means for displaying the extracted information on a monitor of the information search system. The vehicle information providing system according to claim 2,
The information providing system for a vehicle, wherein the control unit displays information classified for each type of information stored in the storage unit on a monitor of the information search system. The vehicle information providing system according to claim 2 or 3,
The information providing system for a vehicle, wherein the control means displays information extracted by the information extracting means on a monitor of the information search system in an order of priority specified by a user at the time of registration of the storage means. The vehicle information providing system according to any one of claims 2 to 4,
When the information search system determines that the information desired by the user is not included in the information extracted by the information extraction unit, the information search system performs a normal information search that does not use the information registered in the storage unit. An information providing system for a vehicle, comprising:

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