JP2004326148A - Electronic device and its program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To solve the problems of warranty wherein stipulations are easy to alter, allowing some people to deliberately alter warranty periods to repair or replace electronic devices and wherein a purchaser could lose the warranty or forget where it was stored because of long warranty periods, usually one to three years, making it impossible for the purchaser to ensure what the warranty guarantees, such as warranty period, information on the distributor, etc. <P>SOLUTION: This electronic device stores warranty information, purchaser information, and authentication information, and displays part or the whole of the warranty information and/or part or the whole of the purchaser information and/or part or the whole of the authentication information when accepting an output command. The purchaser can confirm the warranty information or the like when necessary. When requesting repair of the electronic device because of trouble or the like, the purchaser can receive warranty using the warranty information or the like incorporated in the electronic device. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to an electronic device having warranty information (for example, warranty content, warranty period, sales date, purchase date, store name, etc.), purchaser information (for example, purchaser name, telephone number, address, etc.). .
[0002]
[Prior art]
2. Description of the Related Art Conventionally, warranty information of an electronic device (for example, information such as a manufacturer's warranty period, a store's warranty period, contact information at the time of failure, a store's name, an IP address, an e-mail address, etc.) It is described in. Alternatively, it is described in a guarantee received when the electronic device is purchased. This warranty means, for example, that if an electronic device malfunctions or malfunctions during the manufacturer's warranty period, it will be repaired for free or for a fee, or the electronic device will be replaced with a new one. (See Non-Patent Document 1).
[0003]
Conventionally, in order for a store or the like to acquire purchaser information (eg, information such as a purchaser's address, name, telephone number, customer ID, and e-mail address) of a purchaser of the electronic device, It is necessary to have the purchaser information described in the registered postcard or to have the purchaser information registered online on the homepage of the store (see Non-Patent Document 2).
[0004]
Conventionally, there has been a net auction for buying and selling used electronic devices and the like on communication services such as the Internet. (See Non-Patent Document 3).
[0005]
Further, as a conventional technology, there is a network (echo net) technology using a power line or wireless (for example, low-power wireless) in a home. Electronic devices can be interconnected via such an echo net (see Non-Patent Document 4).
[0006]
[Non-patent document 1]
Matsushita Kotobuki Electronics Co., Ltd. website, Internet <http: // www. mke. panasonic. co. jp / news / 2001 / 20010607_2. html>
[Non-patent document 2]
Lightstone Co., Ltd. homepage, Internet <http: // www. lightstone. co. jp / regist. htm>
[Non-Patent Document 3]
Yahoo Japan Corporation website, Internet <http: // actions. yahoo. co. jp>
[Non-patent document 4]
Echo Net Consortium Secretariat homepage, Internet <http: // www. echonet. gr. jp / index. htm>
[0007]
[Problems to be solved by the invention]
However, the above-mentioned seal and the warranty card are easy to falsify the contents of the warranty, and there are persons who intentionally falsify the warranty period and repair or replace the electronic device. The warranty period is long, for example, one year or three years. During that period, the purchaser may lose the warranty or forget the storage location of the warranty. In such a case, if the electronic device breaks down, the warranty contents (warranty period, information on the store, etc.) of the warranty cannot be confirmed. Furthermore, if the purchaser requests a repair of a failed electronic device without presenting a warranty, the warranty cannot be obtained.
[0008]
The store usually stores purchaser information (user registration information) such as a purchaser ID, a purchaser name, and contact information. However, when the purchaser information is stored in a user registration postcard or the like, there is a problem such as loss of the user registration postcard or the like. Also, when the electronic device breaks down, the dealer may request both the warranty and the purchaser information. For example, the dealer needs to know the contact information to notify that the repair has been completed.
[0009]
Further, when the electronic device fails, the purchaser may not be able to determine whether or not the failure date falls within the warranty period of the warranty. For example, there is an electronic device in which the warranty period is considered appropriate from the operation date. Further, in the case where the repair is charged according to the degree (contents) of the failure, useless disputes may occur between the purchaser and the manufacturer. For example, the purchaser determines that the repair can be performed free of charge based on the degree (contents) of the failure, and requests the repair, but a dispute may occur when the repair is paid.
[0010]
In an online auction, an exhibitor registers information of an electronic device to be exhibited on a website of the online auction. The information includes a manufacturer name, specifications, a photograph of an electronic device, information on a warranty period, authentication information (for example, JIS, a genuine product mark, and the like). However, the seller may register the information of the warranty period, the information of the authentication, or the like incorrectly or falsely. In such a case, useless trouble may occur between the net auction bidder and the seller who believed in the registered contents and purchased. In addition, when the information that can be registered on the homepage is limited and the information on the warranty period or the authentication is not registered, the exhibit may be unsold due to the absence of the information on the warranty period or the authentication.
[0011]
The home server device or an external server device or the like can read MIB (Management Information Base) information (management information database) of the electronic device connected by the echo net. That is, the home server device or an external server device can recognize which type of electronic device is connected to the echo net by acquiring the MIB information of the electronic device. FIG. 19 is a diagram illustrating an example of an electronic device and a server device connected to a network. In FIG. 19, home electronic devices are connected via a home LAN (Local Area Network). Further, the electronic device is connected to a server device or the like via the Internet. For example, a server device of a net auction company, an information processing device of a bidder, a personal computer (at home), an electronic device, and the like are connected via the Internet or a home LAN.
[0012]
[Means for Solving the Problems]
In order to solve the above-described problems, the present invention stores warranty information, which is information on warranty of an electronic device, and purchaser information, which is information on a purchaser of an electronic device, and stores authentication information, which is information on authentication of the electronic device. An output instruction receiving unit for storing information and receiving an output instruction from a purchaser; and when the output instruction receiving unit receives the output instruction, part or all of the warranty information and / or part or all of the purchaser information. The electronic device includes an information display unit that displays all and / or part or all of the authentication information. With such an electronic device, the purchaser can display a part or all of the warranty information and / or a part or all of the purchaser information and / or a part or all of the authentication information when necessary. That is, the purchaser can check the warranty information or the authentication information even if the warranty is lost. In addition, the store can confirm the purchaser information even if the user registration card or the like is lost. Further, when requesting repair of a failed electronic device, the purchaser can be guaranteed by the warranty information and / or purchaser information incorporated in the electronic device, and does not need to present a warranty certificate.
[0013]
Another embodiment of the present invention stores date and time information that stores warranty information, or purchaser information, or authentication information, or failure history information, or software identification information, and that records date and time information that is information about the date and time of the first operation. A part, an output instruction receiving unit that receives an output instruction from the purchaser, and a part or all of the warranty information and / or a part or all of the purchaser information when the output instruction receiving unit receives the output instruction. And / or information display for displaying part or all of authentication information, and / or part or all of date and time information, and / or part or all of failure history information, and / or part or all of software identification information. Department, warranty information, or purchaser information, or authentication information, or date and time information, or failure history information, or software identification information. An electronic device having a data transmission unit for. With such an electronic device, a purchaser can confirm warranty information, purchaser information, authentication information, date and time information, failure history information, or software identification information. Therefore, for example, when the warranty period starts from the date when the electronic device is operated for the first time after purchase, the purchaser can obtain the operation date from the date and time information and receive the warranty. In addition, before requesting repair, the purchaser can transmit the details of the failure and the operation date to the maker or the like from the information processing device or the like, so that the maker or the like can receive a reply as to whether the repair or replacement is paid or free. Further, in such an answer, the purchaser can also obtain information on where to perform repair or replacement at the manufacturer or the store.
[0014]
According to another aspect of the present invention, a date and time information recording unit that stores warranty information, purchaser information, authentication information, failure history information, or software identification information and records date and time information, and receives an output instruction from the purchaser An output instruction receiving unit, and when the output instruction receiving unit receives the output instruction, a part or all of the warranty information, and / or a part or all of the purchaser information, and / or a part or all of the authentication information; And / or a part or all of the date and time information, and / or a part or all of the failure history information, and / or an information display unit for displaying a part or all of the software identification information, and warranty information or purchaser information; Or an information transmission unit for transmitting date and time information, failure history information, or software identification information to the outside, and a transmission instruction reception unit for receiving an information transmission instruction. When the transmission instruction receiving unit receives the transmission instruction, the information transmitting unit transmits a part or all of the warranty information, and / or a part or all of the purchaser information, and / or a part or all of the authentication information, And / or part or all of the date and time information, and / or part or all of the failure history information, and / or part or all of the software identification information. In the present invention, the electronic device transmits the above information to an information processing device or the like of the bidder in response to an information transmission instruction from the net auction bidder. The bidder can confirm the information of the electronic device from the transmitted information. Also, when the information that can be registered on the homepage is restricted (for example, when the guarantee information cannot be registered), the electronic device responds to the information transmission instruction from the bidder or the like, and the information processing of the bidder is performed. The above information can be transmitted to a device or the like. Therefore, the bidder can easily determine whether to purchase the electronic device from the transmitted information. Also, when the information displayed on the homepage is restricted (when only a part of the registered information is displayed), the electronic device responds to the information transmission instruction from the bidder or the like, and the electronic device transmits the information of the bidder. Other information not displayed on the processing device or the like can be transmitted. Therefore, other information (for example, a warranty period, authentication information, and the like) not displayed on the homepage can be displayed.
[0015]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. Note that, in this embodiment, components using the same reference numerals, steps in a flowchart, and the like have the same function, and therefore, description thereof may be omitted once.
[0016]
(Embodiment 1)
FIG. 1 is a block diagram illustrating a configuration of electronic device 100 according to the present embodiment. The electronic device 100 includes an output instruction receiving unit 101, an information display unit 102, and an information storage unit 103.
[0017]
The output instruction receiving unit 101 receives an output instruction from a purchaser (user of the electronic device). The output instruction accepting unit 101 can be generally realized by means such as a switch, a button, a touch panel, or the like, by which a person performs an input instruction, and driver software thereof.
[0018]
The information display unit 102 displays part or all of the warranty information and / or part or all of the purchaser information. This display is preferably a display on a display or the like. The information display unit 102 can be realized by, for example, a display and its driver software. Further, the information display unit 102 may issue an instruction to display a part or all of the warranty information and / or a part or all of the purchaser information on an external display or the like.
[0019]
The information storage unit 103 stores warranty information, purchaser information, authentication information, failure history information, or software identification information. The warranty information is information related to the warranty of the electronic device. For example, the warranty content, the manufacturer's warranty period, the dealer's warranty period, the manufacturer's contact information (eg, telephone number, IP address, e-mail address, date of manufacture, etc.) ), Store information (eg, store name, telephone number, e-mail address, date of sale, etc.). The definition of the guarantee information is the same hereinafter. The purchaser information is information on the purchaser of the electronic device. For example, the purchaser name, address, telephone number, mail address, customer ID, identification number, purchase date (same as the sale date) Etc. The identification number is a unique number for identifying an individual. The definition of the purchaser information is the same hereinafter. The authentication information is information on authentication of the electronic device. The certification information includes, for example, a license number permitted by an administrative agency, a certification number indicating that the product has been certified as conforming to the technical standards based on the Telecommunications Business Act, and the fact that a product has been manufactured at a factory that has acquired the certification of the quality assurance system ISO9001. , And an authentication number indicating compliance with other laws / regulations or standards or the like. The certification information shall be, for example, a certification mark indicating that it has been certified as conforming to the technical standards based on the Telecommunications Business Law, a JIS mark indicating conformance with the Japanese Industrial Standards, and certification by the Japan Gas Appliance Inspection Association. And a graphic mark such as a genuine product mark indicating that the product is manufactured by a genuine manufacturer. The definition of the authentication information is the same hereinafter. Further, the failure history information is information relating to the history of failures of the electronic device. For example, information such as replacement of a part A on △ / 平 成 / 平 成 / 修理 / △ / △ / 平 成 on △ / □ / 平 成 / 水Having. The definition of the failure history information is the same hereinafter. In addition, the electronic device targeted here, for example, an audio device such as a television or a VCR, or, for example, a refrigerator, a home appliance such as a microwave oven, or, for example, lighting, building equipment such as a telephone, or For example, it includes a medical device such as a sphygmomanometer or other electronic devices such as a network device such as a personal computer and a printer. The software identification information is information for identifying software installed in the electronic device, and is, for example, a serial number. The definition of software identification information is the same hereinafter. The information storage unit 103 is preferably a non-volatile recording medium, but may be a volatile recording medium. For example, the information storage unit 103 is preferably a memory built in a wireless tag, a flash memory built in an electronic device, or the like.
[0020]
Hereinafter, the operation of electronic device 100 according to the present embodiment will be described with reference to the flowchart in FIG. In the electronic device 100, warranty information and purchaser information are recorded in advance at a store.
[0021]
(Step S201) The output instruction receiving unit 101 determines whether an output instruction has been received. If the output instruction has been received, the process proceeds to step S202. If the output instruction has not been received, the process returns to step S201.
[0022]
(Step S202) The information display unit 102 displays a part or all of the warranty information stored in the information storage unit 103, and / or a part or all of the purchaser information, and / or a part or all of the authentication information. All and / or part or all of the failure history information and / or part or all of the software identification information are displayed. It returns to step S201.
[0023]
The information display unit 102 displays, for example, warranty information, purchaser information, authentication information, failure history information, or the software identification information for a certain period (for example, 10 minutes after receiving a display instruction). May be displayed or displayed until another interrupt process is input.
[0024]
Hereinafter, a specific operation of electronic device (television 300) in the present embodiment will be described. FIG. 3 is a diagram illustrating an example of the appearance of the television 300 and the remote controller 301. In FIG. 3, a news program is now being broadcast on the television 300. Further, remote controller 301 has a guarantee button 3011 (output instruction receiving unit) for receiving an input for displaying warranty information, a purchase button 3012 (output instruction receiving unit) for receiving an input for displaying purchaser information, and the like. When the television 300 is sold, warranty information, purchaser information, and authentication information are stored in the information storage unit. The purchaser can normally display the warranty information, the purchaser information, the authentication information, or the failure history information stored in the information storage unit, but cannot delete or rewrite (falsify) it. In such a case, for example, a password is required when erasing or rewriting (recording) warranty information, purchaser information, authentication information, or failure history information in the information storage unit, and a buyer who does not know the password cannot alter the information. is there. The same applies to the following (including other embodiments).
[0025]
In the case where the purchaser is an electronic device capable of erasing or rewriting purchaser information or the like, the purchaser may have a falsification history recording unit for recording a falsification history, for example. In such a case, the electronic device further includes a writing unit for erasing or writing the purchaser information. Note that the tampering history recording unit is usually configured by software, but may be realized by hardware (dedicated circuit). The same applies hereinafter. The falsification history is information relating to the history of falsified purchaser information, and includes, for example, the date and time when the purchaser information was written, erased, or changed, the contents thereof, the information before the change, and the like.
[0026]
Alternatively, the store may write the purchaser information without the purchaser information being recorded in advance. In such a case, the electronic device further includes a writing unit that writes the purchaser information. Further, the electronic device may further include a falsification history recording unit for recording a falsification history.
[0027]
Further, when the electronic device has a failure or repair, for example, the store records the content of the failure or repair and the date of the failure in the information storage unit. Note that the purchaser may record the failure history information having such contents. In such a case, the electronic device further includes a writing unit that writes the failure history information.
[0028]
When the user presses the guarantee button 3011, the information display unit displays the guarantee information and the authentication information stored in the information storage unit on a television screen (information display unit). Note that only the guarantee information may be displayed. FIG. 4 is a diagram illustrating a display example of guarantee information. In FIG. 4, the warranty information includes “manufacturer's warranty period”, “dealer's warranty period”, “warranty content”, “telephone number”, “mail address”, and “production date”. Note that the “manufacturer name” is also displayed, but is not part of the warranty information. The store information includes a “store name”, a “phone number”, a “mail address”, a “sale date”, and the like. In addition, the authentication information includes “ABC 02-3333 JP”, an authentication number conforming to the technical standards based on the Telecommunications Business Act, and “ISO9001 authentication registration number Q3191”. Note that, when the channel button or the like of the remote controller 301 is pressed, the television screen is switched to the broadcast screen of the pressed channel number, but the screen may be switched by other means.
[0029]
Next, when the purchase button 3012 is pressed, the information display unit displays the purchaser information stored in the information storage unit on the television screen. FIG. 5 is a diagram illustrating a display example of purchaser information. In FIG. 5, the purchaser information includes, for example, “Purchaser name Keitaro Taro”, “Address 1-7 Otemae, Chuo-ku, Osaka-shi”, “Phone number 06-888-8888”, and “Mail address taro@net.ne. .Jp "," customer ID 12345 ", and" purchase date March 31, 2003 ". Note that, when the channel button or the like of the remote controller 301 is pressed, the television screen is switched to the broadcast screen of the pressed channel number, but the screen may be switched by other means.
[0030]
In the present embodiment, the information display unit displays all the information included in the warranty information, the purchaser information, and the authentication information on the TV screen. Only one of them may be selected and displayed. For example, when the A button of the output instruction receiving unit is pressed, the television screen switches from a news screen or the like as shown in FIG. Then, the user operates the remote controller 301 to select a warranty period, a store name, and a telephone number included in the warranty information (for example, the display is inverted). In FIG. 6, the information display unit displays “Manufacturer warranty period”, “Reseller warranty period”, “Manufacturer”, “Phone number”, “Email address”, “Manufacturing date”, “Sales date” on the TV screen. Items such as “shop”, “telephone number”, “mail address”, “sale date” and “guarantee details” and “operation method” of the remote controller are displayed. By the remote control operation, the “store warranty period”, “store”, “telephone number” and “sale date” are highlighted. When the enter button on the remote control is pressed, as shown in FIG. 7, the information display section displays on the television screen "a store warranty period of 5 years after purchase", "a store Tenmabashi electronics store", and "telephone number 06-777-". 7777 "and" Sales date March 31, 2003 "and the like and" operation method "of the remote controller are displayed. Similarly, only the information selected by the remote control operation can be displayed for the purchaser information, authentication information, failure history information, or software identification information. In addition, the user has to operate the remote control to select the information to be displayed.However, the user can operate the buttons on the TV body to display the warranty information, the purchaser information, the authentication information, the failure history information, or the software identification information. What you choose is fine. The manner in which part or all of the guarantee information, purchaser information, or authentication information is displayed is the same in other embodiments.
[0031]
Further, the information display unit may display only a part of predetermined information, and in such a case, the information display unit receives the input received by the output instruction receiving unit (such as pressing the guarantee button 3011). Accordingly, only a part of the warranty information (for example, warranty period, store name, telephone number, date of sale, and warranty details, etc.) held in advance on the recording medium of the television is displayed on the television screen or other information display section. What is displayed is good. In addition, the information display unit, according to the input received by the output instruction receiving unit, as well as the above warranty information, only a part of the purchaser information, the authentication information, the failure history information, or the software identification information May be displayed. Note that the mode of displaying only a part of the information is the same in other embodiments.
[0032]
In the present embodiment, the guarantee button 3011 is pressed to display the warranty information and the authentication information on the screen, or the purchase button 3012 is pressed to display the purchaser information on the TV screen. By pressing (instruction receiving unit), warranty information, authentication information, purchaser information, failure history information, or software identification information may be displayed on a television screen or other information display unit. In such a case, the remote controller 301 has a predetermined button (output instruction receiving unit). It should be noted that the same output display accepting unit may be used in other embodiments.
[0033]
Further, in the present embodiment, the output instruction receiving unit receives the input of pressing the guarantee button 3011 and the purchase button 3012 of the remote controller 301, but may also receive the input of pressing the button or the like of the television 300. good.
[0034]
Further, in the present embodiment, the information display unit displays warranty information, purchaser information, or authentication information on the television screen. However, the information display unit displays warranty information, purchaser information, authentication information on the remote controller. Information, failure history information, or software identification information may be displayed. In such a case, the remote control has a display and its driver software. Further, the information storage unit may be built in the television main body or may be built in the remote controller. When the information storage unit is built in the TV main body, the remote controller has an information acquisition unit that receives guarantee information and the like. Further, when the information storage unit is built in the remote controller, the remote controller may transmit the guarantee information and the like to the television and display it on the television screen. In such a case, the television main unit and the remote controller include communication means for transmitting or receiving guarantee information and the like. The information acquisition unit can be realized by such a communication unit. Further, the information display unit may instruct a display on an external display or an information processing device or the like. In such a case, the information display unit can be realized by including a communication unit. This display instruction is the same in other embodiments.
[0035]
Next, a case where the electronic device is an air conditioner will be described. FIG. 8 is a diagram showing the appearance of the air conditioner 800 and its remote controller 801. The remote controller 801 includes a guarantee button 8011 (output instruction receiving unit), a purchase button 8012 (output instruction receiving unit), a display 8013 (information display unit), and the like. In addition, the warranty information, the authentication information, the purchaser information, the failure history information, and the software identification information are stored in an information storage unit built in the air conditioner 800. In FIG. 8, the display 8013 displays a setting mode (“cooling”), a setting temperature (“18 ° C.”), a power mode (“normal”), a wind direction, and the like.
[0036]
When the guarantee button 8011 is pressed, the information display unit displays guarantee information stored in an information storage unit built in the air conditioner 800 on the display 8013. Specifically, air conditioner 800 transmits guarantee information to remote controller 801 in response to pressing guarantee button 8011. An information acquisition unit built in remote controller 801 receives the guarantee information. The information display unit displays the received guarantee information on the display 8013. In such a case, the information acquisition unit can be realized by including communication means and the like. In addition, air conditioner 800 includes a transmission unit including a communication unit that transmits guarantee information. The transmitting unit or the information acquiring unit also transmits or receives purchaser information and the like. FIG. 9 is a diagram illustrating a display example of guarantee information. Note that when other buttons or the like of the remote controller 801 are pressed, the display is switched to the display before the guarantee button 8011 is pressed. However, the display may be switched by other means, and it does not matter.
[0037]
Next, when the purchase button 8012 is pressed, the information display unit displays purchaser information stored in the information storage unit built in the air conditioner 800 on the display 8013. FIG. 10 is a diagram illustrating a display example of purchaser information. When displaying the purchaser information, the information display unit displays failure history information (for example, “Replacement of parts A on December 20, 2002” and “Repair of leaking part on February 10, 2003”). May be displayed (not shown). Therefore, the user can recognize a past failure of the air conditioner by displaying the failure history. On the other hand, the manufacturer or the dealer can grasp the past condition of the air conditioner from the past trouble history and use (reference) the trouble history when repairing or replacing parts. Note that when another button or the like of the remote controller 801 is pressed, the display is switched to a display before the purchase button 8011 is pressed, but the display may be switched by other means, and it does not matter.
[0038]
In the present embodiment, the information display unit displays warranty information or purchaser information on the display 8013. However, the information display unit displays warranty information, purchaser information, authentication information, or failure information. The history information or the software identification information may be displayed on the air conditioner 800. In such a case, the air conditioner 800 has an information storage unit, a display, its driver software, and the like. When the user presses a guarantee button 8011 or a purchase button 8012, the remote controller 801 transmits a command signal for displaying warranty information, purchaser information, authentication information, failure history information, or software identification information to the air conditioner 800 (for example, when the remote controller Transmitted by communication means or the like. Air conditioner 800 displays warranty information, purchaser information, authentication information, failure history information, or software identification information on a display in response to the command signal. Further, the air conditioner 800 includes an output instruction receiving unit (for example, a button X). For example, when the button X is pressed, the information display unit displays warranty information, purchaser information, authentication information, or failure history information; Alternatively, the software identification information may be displayed on the air conditioner 800.
[0039]
Further, in the present embodiment, the information display unit displays warranty information, purchaser information, failure history information, or software identification information on the display 8013. However, the information display unit also displays authentication information. 8013.
[0040]
As described above, according to the present embodiment, when necessary, the purchaser can use a part or all of the warranty information stored in the electronic device and / or a part or all of the purchaser information, and / or the authentication information. And / or part or all of the failure history information and / or part or all of the software identification information. That is, even if the purchaser loses the warranty, the purchaser can display the warranty information on a display or the like of the electronic device main body and check the warranty information. Further, the seller can display the purchaser information on the display or the like of the electronic device main body even if the user registration card is lost or the purchaser information registered online is deleted. Further, even when the main body of the electronic device does not operate due to a failure, the remote control of the electronic device may be partially or entirely included in the warranty information, and / or partially or entirely included in the purchaser information, and / or partially included in the authentication information. Or, all and / or part or all of the failure history information and / or part or all of the software identification information can be displayed. Therefore, when requesting repair of a failed electronic device main body or a remote controller, the purchaser can be guaranteed by warranty information or the like held by the electronic device main body or the remote controller.
[0041]
Further, in the case of illegal dumping of the electronic device, the purchaser information is displayed (or read from the information storage unit), whereby the illegal dumper can be specified. Therefore, a decrease in the number of illegal dumpers can be predicted. On the other hand, when the electronic device is properly collected, the collection company or the like erases the purchaser information or the like, or rewrites the information with other information (for example, information on the manufacturer contact information). Therefore, there is no danger such as leakage of personal information. This effect is the same in the other embodiments.
[0042]
Further, the operation of the electronic device described in the present embodiment may be realized by software, and the software may be placed on, for example, a server, and the software may be distributed by software download. Further, the software may be recorded on a recording medium such as a CD-ROM and distributed. This is the same in all other embodiments. A program when the operation in the present embodiment is realized by software is as follows. An output instruction receiving step of receiving an output instruction from the purchaser in the computer; if the output instruction receiving step receives the output instruction, a part or all of the warranty information and / or a part or all of the purchaser information; And / or a part or all of the authentication information, and / or a part or all of the failure history information, and / or an information display step of displaying part or all of the software identification information.
[0043]
Also, an output instruction receiving step for receiving an output instruction from the purchaser to the computer, and when the output instruction receiving step receives the output instruction, a part or all of the warranty information and / or the purchaser information from the electronic device when the output instruction is received. An information acquisition step of acquiring part or all, and / or part or all of authentication information, and / or part or all of failure history information, and / or part or all of software identification information, and an information acquisition step A part or all of the warranty information and / or a part or all of the purchaser information, and / or a part or all of the authentication information, and / or a part or all of the trouble history information, and / or software This is a program for executing an information display step of displaying a part or all of the identification information. Note that the computer here broadly includes a CPU, a ROM, a main memory, and the like, and includes, for example, electronic devices such as a television and an air conditioner. The definition of such a computer is the same in other embodiments.
[0044]
(Embodiment 2)
FIG. 11 is a block diagram illustrating a configuration of electronic device 1100 and information processing device 1101 according to the present embodiment. The electronic device 1100 includes an output instruction receiving unit 101, an information display unit 11001, an information storage unit 103, a date and time information recording unit 11002, and an information transmission unit 11003. The information processing device 1101 includes an information receiving unit 11011, a CPU (not shown), a memory, a hard disk, an input unit, an output unit, a transmitting / receiving unit, and the like (not shown). The electronic device 1100 and the information processing device 1101 are connected via, for example, wireless communication. Note that such connection may be another connection means. The information processing apparatus 1101 is connected to a server apparatus 1102 of a manufacturer and a server apparatus 1103 of a store via the Internet. Note that such connection may be another connection means.
[0045]
The information display unit 11001 displays part or all of the warranty information, and / or part or all of the purchaser information, and / or part or all of the authentication information, and / or part or all of the failure history information. And / or part or all of the date and time information and / or part or all of the software identification information. The realizing means is the same as in the first embodiment. Further, the realizing means is the same in other embodiments.
[0046]
The date and time information recording unit 11002 records date and time information on a recording medium (not shown). The date and time information is information relating to the date and time of the first operation, and is, for example, a date (eg, April 2, 2003) or a date (eg, 15:00 on April 2, 2003). The date and time information recording unit 11002 is usually configured by software, but may be realized by hardware (dedicated circuit). The recording medium is preferably a non-volatile recording medium, but may be a volatile recording medium. The date and time information recording unit 11002 may record date and time information in the information storage unit 103.
[0047]
The information transmission unit 11003 transmits warranty information, purchaser information, authentication information, failure history information, date and time information, or software identification information. This transmission is, for example, transmission via broadcast, wireless, wire, or the like, and does not matter. The information transmitting unit 11003 can be realized by a network card and its driver software. Further, the information transmitting unit 11003 may be realized by, for example, a communication unit (communication function) built in the wireless tag. In such a case, any one of the warranty information, purchaser information, authentication information, failure history information, date and time information, and software identification information, or each piece of information may be stored in the recording medium of the wireless tag. The wireless tag is an electronic tag (tag) having an IC chip and an antenna embedded therein and having a communication function. They are classified into "proximity / nearby type (within 1 m)" and "microwave type (several meters)" according to the communication distance.
[0048]
The information receiving unit 11011 receives warranty information, purchaser information, authentication information, failure history information, date and time information, or software identification information. The information receiving unit 11011 can be realized by a network card and its driver software. When the information transmitting unit 11003 is realized by a wireless tag communication unit, the information receiving unit 11011 can be realized by a wireless tag reader communication unit.
[0049]
Hereinafter, specific operations of electronic device (television 1200) and information processing device 1201 according to the present embodiment will be described. FIG. 12 is a diagram illustrating an example of an external appearance of an electronic device (television 1200) and an information processing device 1201. In FIG. 12, a television 1200 has a television screen 12001, a wireless tag 12002 (information transmitting unit), and the like. Warranty information, purchaser information, and authentication information are stored in advance in the wireless tag 12002 (that is, the wireless tag also serves as an information storage unit). The information processing device 1201 includes a wireless tag reader (information receiving unit). The information processing device 1201 is connected to a server device 1202 of a television maker and a server device 1203 of a store via the Internet.
[0050]
When the purchaser presses the power ON / OFF button of remote controller 12003 for the first time after purchase, the signal is transmitted from remote controller 12003 to television 1200. The television 1200 turns on the power of the television in response to the signal (the power button of the television body may be pressed). Then, the date and time information recording unit records the date and time information on a recording medium (for example, an EAROM) of the wireless tag 12002. The date and time information is, for example, the time and date when the power of the television is turned on, such as “15:18 on April 2, 2003”. The date and time information recording unit obtains, for example, the time and date when the power of the television is turned on, from the clock and calendar functions of the television 1200. In such a case, when the television is turned on for the first time after purchase, a date and time information acquiring step for acquiring date and time information (for example, a step for acquiring time and date information from a clock and a calendar, respectively); A program for executing a recording step of recording information on a recording medium (or another recording medium) of the wireless tag is provided in a ROM or the like built in the television 1200. Note that the date and time information may have no time, for example, “XXXXXYYYYYYYYYYYYYYYYY” or the like, and may be determined according to the setting conditions of the guarantee period or the guarantee contents. Further, the purchaser may write the date and time information. In such a case, the electronic device further includes a writing unit that writes the date and time information.
[0051]
When the A button 120031 (output instruction receiving unit) is pressed, the information display unit displays warranty information, purchaser information, authentication information, and date and time information recorded on the wireless tag on the TV screen 12001. FIG. 13 is a diagram illustrating a display example of the television screen 12001. In FIG. 13, the manufacturer warranty period is “one year after initial operation and within two years after purchase”, and the store warranty period is “two years after initial operation and three years after purchase”. Within the year ”. Further, the date and time information indicates that “15:18 on April 2, 2003”. That is, the start date of “Year after initial operation” of each warranty period is “April 2, 2003” in the date and time information.
[0052]
When the television 1200 breaks down, even if the A button 120031 is pressed, the guarantee information, the purchaser information, the authentication information, and the date and time information may not be displayed on the television screen 12001 in some cases. In such a case, the wireless tag 12002 transmits warranty information, purchaser information, authentication information, and date and time information to the wireless tag reader (information receiving unit) of the information processing device 1201. The information processing device 1201 displays the received information on a display. Note that the wireless tag is activated independently of the electronic device, and can transmit recorded information and the like even if the electronic device is out of order. FIG. 14 is a diagram illustrating a display example of the display of the information processing device 1201. In FIG. 14, guarantee information, purchaser information, authentication information, and date and time information are displayed on the display. Therefore, even if the television malfunctions, the user can check the warranty information, the purchaser information, the authentication information, and the date and time information. Then, the user uses the information processing device 1201 to send, to the e-mail address of the manufacturer or the store in the warranty information in advance, the information indicating that the television has failed, the warranty information, the purchaser information, the authentication information, and the date and time information. Can be sent. Further, the user uses the information processing apparatus 1201 to send a reply from the manufacturer or the dealer (for example, a message indicating that repair is possible free of charge, a request to send a faulty television to the dealer, etc.) to an Internet mail or the like. Can be obtained at
[0053]
In the present embodiment, the information transmitting unit is configured by a wireless tag, and the information receiving unit is configured by a wireless tag reader. However, the information transmitting unit and the information receiving unit are configured by other communication means. Can also be realized. In such a case, even if the electronic device is out of order, the information transmitting unit is activated independently of the electronic device and can transmit information. Note that there is no limitation on means for independently starting.
[0054]
Further, in the present embodiment, television 1200 has a wireless tag, but remote controller 12003 of the television may have a wireless tag. In such a case, the wireless tag of the remote controller 12003 transmits guarantee information and the like.
[0055]
Further, in the present embodiment, the information storage unit is a recording medium built in the wireless tag, but the information storage unit may be a recording medium built in the electronic device or its remote controller. In such a case, the information transmitting unit transmits the information stored in the recording medium. Note that, even if the electronic device or its remote control is out of order, the information transmission unit is activated independently of the electronic device or its remote control and can transmit information. Note that there is no limitation on means for independently starting.
[0056]
Further, in the present embodiment, the electronic device (television 1200) transmits the warranty information, the authentication information, or the purchaser information to the information processing device 1201, but the server device 1202 of the maker or the server of the store. The information may be transmitted to the device 1203 or another information processing device. In such a case, the electronic device is connected to the IP address or e-mail address of the manufacturer or the store included in the warranty information, or to a predetermined transmission destination (for example, to the e-mail address of a service center such as a store). May be transmitted via the Internet. Further, the electronic device may be a device that transmits warranty information or the like to a FAX of a manufacturer or a store. In such a case, the information transmission unit of the electronic device is realized by including a facsimile communication unit.
[0057]
As described above, according to the present embodiment, even if the electronic device is out of order, the warranty information, the purchaser information, the authentication information, the failure history information, the date and time information, or the software identification information is stored in the information processing device. It can be displayed on a display or the like. For example, if the warranty period starts from the date when the electronic device is operated for the first time after purchase, the purchaser can obtain the operation date from the date and time information and receive the warranty. That is, even if the purchaser forgets the operation date, the purchaser can acquire the operation date from the date and time information. In addition, before the repair request, the purchaser can transmit the contents of the failure and the operation date to the maker or the like from the information processing apparatus, so that the maker or the like can receive a reply as to whether the repair or replacement is paid or free. Further, in such an answer, the purchaser can also obtain information on where the repair or replacement is performed at the manufacturer or the store.
[0058]
Further, a program when the operation in the present embodiment is realized by software is as follows. An output instruction receiving step of receiving an output instruction from the purchaser in the computer; if the output instruction receiving step receives the output instruction, a part or all of the warranty information and / or a part or all of the purchaser information; And / or information display for displaying part or all of authentication information, and / or part or all of date and time information, and / or part or all of failure history information, and / or part or all of software identification information. A program for executing a step and an information transmitting step of transmitting guarantee information, purchaser information, authentication information, date and time information, failure history information, or software identification information to the outside.
[0059]
Also, in the present embodiment, the electronic device records warranty information or the like in advance at a maker or a store, but the electronic device and an information processing device (including a server device of the maker or the like) are connected via a network. And the information processing apparatus or the like may record the addition / change of the guarantee information or the support information in the information storage unit or another recording medium built in the electronic device. In such a case, the electronic device includes a receiving unit that receives warranty information or the like or support information from an information processing device or the like, and a recording unit that records the guarantee information or the like or the support information in an information storage unit or a recording medium. Here, the support information is information such as the date and time when the support (including after-sales service) is received from the manufacturer or the dealer, the support start date and time, and the content of the support. Therefore, the server device of the manufacturer or the store can receive the support information via the network in the same manner as the warranty information. Further, the purchaser can display or output the support information.
[0060]
(Embodiment 3)
FIG. 15 is a block diagram illustrating a configuration of electronic device 1500, information processing device 1501, server device 1502, and the like in the present embodiment. The electronic device 1500 includes an output instruction receiving unit 101, an information display unit 11001, an information storage unit 103, a date and time information recording unit 11002, an information transmitting unit 11003, and a transmission instruction receiving unit 15001. The information processing device 1501 includes a transmitting / receiving unit 15011, a CPU, a memory, a hard disk, an input unit, an output unit, and the like (not shown). The electronic device 1500 and the information processing device 1501 are connected to each other via a home LAN and the Internet. The home LAN is configured by, for example, means such as Ethernet (registered trademark), Echonet, and wireless. Needless to say, the home LAN may be configured by other means not illustrated here.
[0061]
The transmission instruction receiving unit 15001 receives a transmission instruction instructing transmission of information. The reception includes, for example, receiving a transmission instruction from an external information processing device or the like, or receiving a transmission instruction input by a person. When receiving a transmission instruction from an external information processing device or the like, the transmission instruction receiving unit 15001 can be realized by a network card and its driver software. When the transmission instruction receiving unit 15001 receives a transmission instruction input by a person, it can be realized by a button or a touch panel and its driver software.
[0062]
The transmission / reception unit 15011 receives warranty information, purchaser information, authentication information, date / time information, failure history information, or software identification information. Further, transmitting / receiving section 15011 transmits a transmission instruction including transmission destination information which is information indicating a transmission destination of the information. The transmission / reception unit 15011 can be realized by a network card and its driver software. Here, the transmission destination information is information indicating a transmission destination of the information, and is, for example, a URL, an IP address, a mail address, or the like.
[0063]
Hereinafter, specific operations of the electronic device (gas fan heater 1600), information processing device 1501, and server device 1502 in the present embodiment will be described. FIG. 16 is a conceptual diagram of the gas fan heater 1600, the information processing device 1501 of the net auction bidder, and the server device 1502 of the net auction. In FIG. 16, a gas fan heater 1600 is in an environment where it can be connected to an information processing device 1501 and a server device 1502 via a home LAN and the Internet.
[0064]
Now, a gas fan heater 1600 is registered for exhibition on the home page of the net auction of the server device 1502. FIG. 17 is a diagram showing a display example of the net auction site. In FIG. 17, an external photograph of the gas fan heater 1600, a maker, a model, an IP address, a minimum bid price, an exhibitor mail address, and the like are registered in this net auction site. The bidder of the net auction can confirm the registration information on the site. Then, when the bidder obtains, for example, warranty information, authentication information, purchaser information, failure history information, and date and time information (for example, information not displayed on the site or to be checked) of the gas fan heater 1600, A transmission instruction including transmission destination information is transmitted to the IP address or the MAC address of the gas fan heater 1600. For example, the bidder transmits the transmission instruction to the IP address (for example, 123.45.67.89) of the gas fan heater 1600. The transmission instruction is received by the transmission instruction receiving unit 1501 of the gas fan heater 1600. This transmission instruction includes transmission destination information, for example, the bidder's mail address “nyusatu@net.ne.jp”, an IP address, and the like. The transmission instruction may be an instruction to transmit all of the warranty information, the authentication information, the purchaser information, the failure history information, and the date and time information, or may be an instruction to specify the type of information and transmit.
[0065]
Next, the information transmission unit 11003 responds to the transmission instruction, for example, by sending the guarantee information, the authentication information, the purchaser information, the failure history information, and the software to the bidder's e-mail address “nyusatu@net.ne.jp”. Send identification information and date and time information. The information to be transmitted may be only guarantee information, authentication information, purchaser information, failure history information, software identification information, or date and time information. The same applies hereinafter. The bidder's information processing device 1501 receives warranty information, authentication information, purchaser information, failure history information, software identification information, and date and time information. Therefore, the bidder can obtain the warranty information, the authentication information, the purchaser information, the failure history information, the software identification information, and the date and time information of the gas fan heater 1600, and can confirm each information to determine whether to bid. . FIG. 18 is a diagram illustrating a display example of information acquired by the information processing device 1501 of the bidder. In FIG. 18, guarantee information, authentication information, purchaser information, date and time information, and the like are displayed on the display of the information processing device 1501.
[0066]
Further, for example, when the gas fan heater 1600 has a WEB server function, the information processing device 1501 of the bidder accesses the URL of the gas fan heater 1600 via the Internet, and sends guarantee information and the like. You can download it.
[0067]
Further, for example, the information processing device 1501 of the bidder may access the gas fan heater 1600 by telnet, remotely control the gas fan heater 1600, and display warranty information and the like.
[0068]
Further, for example, when the information processing apparatus 1501 of the bidder can make an IP connection with the gas fan heater 1600, the information processing apparatus 1501 may transmit guarantee information or the like by FTP.
[0069]
Further, for example, the information processing device 1501 of the bidder transmits a transmission instruction to the e-mail address of the exhibitor (e-mail address of the information processing device of the exhibitor). In response to the transmission instruction, the exhibitor operates the operation button of the transmission instruction reception unit 15001 of the gas fan heater 1600, inputs the bidder's mail address, and inputs a transmission instruction. The transmission instruction receiving unit 15001 receives such input, and the information transmitting unit 11003 transmits guarantee information, authentication information, purchaser information, failure history information, software identification information, and date and time information to the bidder's email address. Note that the seller's information processing device or the like may acquire the guarantee information or the like from the gas fan heater 1600, and the seller's information processing device or the like may transmit the guarantee information or the like to the bidder. Here, the operation in which the information processing device or the like acquires the warranty information or the like from the gas fan heater 1600 is the same as the operation in the second embodiment.
[0070]
In FIG. 18, the purchaser information includes the purchaser's name and e-mail address. If the content differs from the content such as the name of the seller at the net auction, the exhibit is considered to be stolen. Therefore, it can be determined from the purchaser information whether or not the exhibit is stolen. Further, in the case where the buyer information includes the information of the alteration history such as the name of the reseller (for example, the name of the owner), the resale time, etc., the fact that the exhibit has been resold can be confirmed, and the purchase can be performed. Can be used to determine whether or not. In such a case, the electronic device includes a falsification history recording unit that records information such as the name of the reseller and the resale time.
[0071]
In the present embodiment, the bidder's information processing device 1501 directly accesses the gas fan heater 1600 to obtain guarantee information and the like. May acquire the guarantee information from the server device 1502. In such a case, the server device 1502 transmits a transmission instruction to, for example, the IP address or the MAC address of the gas fan heater 1600. The gas fan heater 1600 transmits guarantee information and the like to the server device 1502 in response to the transmission instruction. Alternatively, the server device 1502 may transmit the transmission instruction to the e-mail address of the exhibitor (e-mail address of the information processing device of the exhibitor). Note that the operation of the information processing apparatus acquiring the warranty information and the like from the gas fan heater 1600 in response to the transmission instruction is the same as described above. Further, the information processing device 1501 of the bidder may obtain (receive) the guarantee information and the like from the server device 1502 as described above, and the server device 1502 displays the guarantee information and the like on the net auction site. What you do. Note that the server device 1502 may upload and hold the warranty information, the authentication information, the purchaser information, the failure history information, the software identification information, the date and time information, and the like from an electronic device or the like in advance. In such a case, the information is not obtained from the gas fan heater 1600, and the retained warranty information, authentication information, purchaser information, failure history information, date and time information, and the like are transmitted to the information processing device 1501 or It goes without saying that it can be displayed above.
[0072]
Also, in the present embodiment, the electronic device stores and transmits warranty information and the like, but the electronic device may store and transmit software identification information (for example, a serial number). By being able to obtain such software identification information and the like by the information processing device of the bidder, for example, the bidder inquires of a software maker about a serial number and a user name, and whether the software is an electronic device in which the software is legally installed, Alternatively, it is possible to confirm whether the electronic device is improperly installed. Therefore, the software identification information and the purchaser information are important determination materials for determining whether or not to bid, and the electronic device of the present invention can provide such determination materials to an external information processing device or the like.
[0073]
In the present embodiment, the warranty information, authentication information, purchaser information, failure history information, software identification information, date and time information, and the like of the electronic device are displayed on the server device 1502 of the net auction. For example, on a homepage (not shown) provided by the server device of the purchaser, for example, information indicating that the electronic device is to be sold, warranty information, authentication information, purchaser information, failure history information, software identification information, date and time information, and the like are displayed. It may be something.
[0074]
Further, in the present embodiment, the form of the net auction is not limited to the above-described form, and only the e-mail address of the exhibitor is provided, and the information processing apparatus of the purchaser and the information processing apparatus of the exhibitor are directly accessed. (E.g., perr to peer, etc.) or any other form.
[0075]
As described above, according to the present embodiment, in response to an instruction to transmit information from a bidder, the electronic device or the like sends assurance information, authentication information, purchaser information, failure history information, software identification information to the bidder's information processing device or the like. Send information or date and time information. The bidder can confirm the guarantee period, the guarantee contents, the initial operation date, and the like from the guarantee information and the date and time information. Also, from the authentication information, it can be confirmed whether or not the above-mentioned laws / regulations or standards or the like are conformed. Also, from the purchaser information, it can be confirmed whether or not the item is stolen and whether or not the item has been resold. Therefore, the present invention provides that the bidder can easily determine whether or not to purchase the electronic device from the transmitted information, and can easily compare the electronic device with another exhibit. That is, according to the present invention, the electronic device is smoothly bought and sold in the electronic auction of the electronic device.
[0076]
A program when the operation in the present embodiment is realized by software is as follows. A transmission instruction receiving step for receiving a transmission instruction including transmission destination information which is information indicating a transmission destination of the information; and, when the transmission instruction receiving step receives the transmission instruction, a part or all of the guarantee information; Or part or all of the purchaser information, and / or part or all of the authentication information, and / or part or all of the date and time information, and / or part or all of the failure history information, and / or software identification information Is a program for executing an information transmitting step of transmitting part or all of the information.
[0077]
【The invention's effect】
According to the present invention, the electronic device stores warranty information, purchaser information, or authentication information, or failure history information, or software identification information, or records date and time information, and responds to display or output instructions. , Warranty information, purchaser information, authentication information, failure history information, software identification information, date and time information, or the like. Therefore, even if the warranty card or the like describing the warranty information or the like is lost, the electronic device can be guaranteed by the displayed or output warranty information or the like.
[Brief description of the drawings]
FIG. 1 is a block diagram illustrating a configuration of an electronic device in Embodiment 1.
FIG. 2 is a flowchart of the operation of the electronic device in Embodiment 1 shown in FIG. 2;
FIG. 3 is a diagram showing an example of the appearance of a television and a remote controller in Embodiment 1.
FIG. 4 is a diagram showing a display example of guarantee information according to the first embodiment;
FIG. 5 is a diagram showing a display example of purchaser information according to the first embodiment.
FIG. 6 is a diagram showing an example of display of guarantee information according to the first embodiment.
FIG. 7 is a diagram showing an example of display of guarantee information according to the first embodiment.
FIG. 8 is a diagram showing appearances of an air conditioner and a remote controller according to the first embodiment.
FIG. 9 is a diagram showing a display example of guarantee information according to the first embodiment.
FIG. 10 is a diagram showing a display example of purchaser information according to the first embodiment.
FIG. 11 is a block diagram illustrating a configuration of an electronic device and an information processing device in Embodiment 2.
FIG. 12 is a diagram illustrating an example of an external appearance of an electronic device and an information processing device in Embodiment 2.
FIG. 13 is a diagram illustrating a display example of a television screen in Embodiment 2.
FIG. 14 is a diagram showing a display example of a display of an information processing device in Embodiment 2.
FIG. 15 is a block diagram illustrating a configuration of an electronic device, an information processing device, a server device, and the like in Embodiment 3.
FIG. 16 is a conceptual diagram of a gas fan heater, an information processing device, and a server device according to the third embodiment.
FIG. 17 is a diagram showing a display example of a net auction site according to the third embodiment.
FIG. 18 is a diagram illustrating a display example of a display of a bidder's information processing device according to the third embodiment.
FIG. 19 is a diagram showing an example of a network connection in the related art.
[Explanation of symbols]
100, 1100, 1500 Electronic equipment
101 Output instruction receiving unit
102, 11001 Information display section
103 Information storage
300, 1200 TV
301, 12003 Remote control for TV
3011, 8011 Guarantee button
3012, 8012 Purchase button
800 air conditioner
801 Remote control for air conditioner
8013 display
1101, 1201 Information processing device
11002 Date and time information recording unit
11003 Information transmission unit
11011 Information receiving unit
1102 Manufacturer server device
1103 Server device of store
12001 TV screen
12002 wireless tag
120031 button
1501 Information processing device of bidder
1502 Internet auction server device
15001 Transmission instruction receiving unit
15011 Transceiver
1600 gas fan heater

Claims (27)

An electronic device that stores warranty information that is information related to the warranty of the electronic device. An electronic device that stores purchaser information that is information about a purchaser of the electronic device. An electronic device that stores authentication information that is information related to electronic device authentication. An electronic device including a date and time information recording unit that records date and time information that is information on date and time when the operation is first performed. An electronic device that stores failure history information, which is information relating to a history of electronic device failures. An electronic device that stores software identification information that is information for identifying software installed in the electronic device. The buyer information is
3. The electronic device according to claim 2, wherein the electronic device has information on a tampering history. 8. The information processing apparatus according to claim 1, further comprising an information transmission unit configured to externally transmit the guarantee information, the purchaser information, the authentication information, the date and time information, the failure history information, or the software identification information. Or electronic device as described. The information processing apparatus further includes a transmission instruction receiving unit that receives an information transmission instruction, and when the transmission instruction receiving unit receives the transmission instruction, the information transmission unit transmits a part or all of the guarantee information and / or the purchaser. Part or all of the information, and / or part or all of the date and time information, and / or part or all of the authentication information, and / or part or all of the failure history information, and / or the software identification The electronic device according to claim 8, wherein part or all of the information is transmitted. An output instruction receiving unit that receives an output instruction from a purchaser;
When the output instruction receiving unit receives the output instruction, a part or all of the warranty information, and / or a part or all of the purchaser information, and / or a part or all of the authentication information, and / or 8. The electronic device according to claim 1, further comprising an information display unit for displaying a part or all of the failure history information and / or a part or all of the software identification information. An output instruction receiving unit that receives an output instruction from a purchaser;
When the output instruction receiving unit receives an output instruction, a part or all of the warranty information, and / or a part or all of the purchaser information, and / or a part or all of the authentication information from the electronic device. And / or an information acquisition unit that acquires part or all of the date and time information, and / or part or all of the failure history information, and / or part or all of the software identification information.
Part or all of the warranty information obtained by the information obtaining unit, and / or part or all of the purchaser information, and / or part or all of the authentication information, and / or part of the date and time information A remote controller for an electronic device including an information display unit that displays all or all of the fault history information and / or some or all of the software identification information. A remote control for an electronic device that stores warranty information, which is information related to the warranty of the electronic device. A remote controller for an electronic device that stores purchaser information that is information about a purchaser of the electronic device. A remote controller for an electronic device that stores authentication information that is information relating to authentication of the electronic device. A remote controller for an electronic device including a date and time information recording unit that records date and time information that is information relating to date and time of operation first. A remote controller for an electronic device that records failure history information that is information relating to a failure history of the electronic device. A remote controller for an electronic device that stores software identification information that is information for identifying software installed in the electronic device. The buyer information is
14. The remote controller for an electronic device according to claim 13, wherein the remote controller has information on a tampering history. 19. The information transmission unit according to claim 12, further comprising an information transmission unit configured to externally transmit the guarantee information, the purchaser information, the authentication information, the date and time information, the failure history information, or the software identification information. A remote control for the described electronic device. It further includes a transmission instruction receiving unit that receives an information transmission instruction,
When the transmission instruction receiving unit receives the transmission instruction, the information transmitting unit may transmit a part or all of the warranty information and / or a part or all of the purchaser information and / or a part of the date and time information. 20. The electronic device according to claim 19, wherein part or all of the authentication information and / or part or all of the failure history information and / or part or all of the software identification information are transmitted. Equipment remote control. An output instruction receiving unit that receives an output instruction from a purchaser;
When the output instruction receiving unit receives the output instruction, a part or all of the warranty information, and / or a part or all of the purchaser information, and / or a part or all of the authentication information, and / or 20. The remote control for an electronic device according to claim 12, further comprising an information display unit for displaying a part or all of the failure history information and / or a part or all of the software identification information. The information transmitting unit,
The electronic device according to claim 7, wherein the electronic device is activated independently of the electronic device. The information transmitting unit,
18. The remote controller for an electronic device according to claim 17, wherein the remote controller is activated independently of the remote controller for the electronic device. On the computer,
An output instruction receiving step of receiving an output instruction from the buyer;
When the output instruction receiving step receives the output instruction, a part or all of the warranty information, and / or a part or all of the purchaser information, and / or a part or all of the authentication information, and / or A program for executing an information display step of displaying a part or all of the failure history information and / or a part or all of the software identification information. On the computer,
Part or all of the warranty information, and / or part or all of the purchaser information, and / or part or all of the date and time information, and / or part or all of the authentication information, and / or the failure history information 25. The program according to claim 24, further comprising an information transmitting step of transmitting part or all of the software identification information and / or part or all of the software identification information to the outside. On the computer,
A transmission instruction receiving step of receiving an information transmission instruction;
When the transmission instruction receiving step receives a transmission instruction, a part or all of the warranty information, and / or a part or all of the purchaser information, and / or a part or all of the date and time information, and / or Alternatively, a program for executing an information transmission step of transmitting a part or all of the authentication information and / or a part or all of the failure history information and / or a part or all of the software identification information. On the computer,
An output instruction receiving step of receiving an output instruction from the buyer;
When the output instruction receiving step receives an output instruction, a part or all of the warranty information, and / or a part or all of the purchaser information, and / or a part or all of the authentication information from the electronic device. And / or an information acquisition step of acquiring part or all of the failure history information and / or part or all of the software identification information;
Part or all of the warranty information acquired by the information acquiring step, and / or part or all of the purchaser information, and / or part or all of the authentication information, and / or one of the failure history information. A program for executing an information display step of displaying a part or all of the software identification information and / or a part or all of the software identification information.

Images