JP2004287952A - Computer system, terminal device, display control method for the device, and return order control method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a computer system and a terminal device, allowing construction of an on-line system providing service individually dealing with a request of each user. <P>SOLUTION: A screen setting part 123 of a customer information server 12 manages, in each customer, information about whether a character displayed on a screen is enlarged or not, whether the screen is displayed in English or not, which service is initially displayed, or the like. The screen setting part 123 acquires contents of screen setting designated by a customer from customer information about an account number or the like transmitted from an ATM 2, and transmits a control signal for making the ATM 2 displaying the same screen as the contents to the ATM 2. A display control part 26 of the ATM 2 displays the screen of a touch key display 28 on the basis of the control signal to realize the screen display desired by the customer. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a computer system applied to, for example, an online system of a financial institution, a terminal device, a display control method of the device, and a return order control method.
[0002]
[Prior art]
In recent years, service provision by an online system has become widespread. For example, an online system of a financial institution connects an ATM (Automatic Teller Machine) with a computer center via a communication line to provide a wide range of services such as cash withdrawal, deposit, transfer, and transfer. It is possible to provide the service locally and with a very short response time.
[0003]
In addition, in this type of online system, there are various schemes for improving customer convenience, such as automatically displaying a transfer destination of a transfer made in the past as an option of a transfer destination designated in the current transfer on an ATM display. It is considered.
[0004]
[Problems to be solved by the invention]
By the way, in the current ATM, for example, most customers who withdraw cash or most customers who make a transfer, the screen display of the display is performed only in a uniform manner, even though the requirements differ from customer to customer. Not. Therefore, some users have to uselessly operate every time until a screen for receiving a desired service is displayed.
[0005]
At present, ATMs are being developed from the viewpoint of how to complete all transactions in a short time with the aim of improving customer convenience. As a result, for example, when cash is withdrawn, cash, cash cards, passbooks, etc. are all returned at the same time, or in a uniform order determined by the service provider, and at extremely short intervals. It is common.
[0006]
However, such a return forces the customer to quickly perform operations such as putting cash and a cash card in a wallet and putting a passbook in a bag. In other words, mere speeding up has resulted in a panic for the customer, which in turn has reduced the convenience of the customer. Further, after a cash, cash card, or passbook is output to the return slot, if a certain period of time has elapsed without any one being taken out, the ATM outputs a warning sound or voice guidance for notifying of forgetting to take. This is generally the case, but it has become a burden on some customers.
[0007]
The present invention has been made in view of such circumstances, and has a computer system, a terminal device, and a display control of the computer, which can construct an online system for providing a service individually corresponding to each user's request. It is an object to provide a method and a return order control method.
[0008]
[Means for Solving the Problems]
In order to achieve the above object, a computer system of the present invention is a computer system connected to at least one terminal device via a network, wherein a screen setting for setting a screen display of the terminal device for each user. Means, user information receiving means for receiving user information capable of identifying the user of the terminal device from the terminal device, and a user of the terminal device based on the user information received by the user information receiving means. And control signal transmitting means for transmitting to the terminal device a control signal for causing the terminal device to execute the screen display control based on the setting contents of the screen setting means. I do.
[0009]
Also, a computer system according to the present invention is a computer system connected to at least one terminal device via a network, wherein a return order setting means for setting a return order of a plurality of returned objects by the terminal device for each user. User information receiving means for receiving, from the terminal device, user information capable of identifying the user of the terminal device, and a user of the terminal device from the user information received by the user information receiving device. Control signal transmitting means for acquiring a setting content of the return order setting means, and transmitting a control signal for causing the terminal device to return a return object to the terminal device in a return order based on the setting. Features.
[0010]
Further, a terminal device of the present invention is a terminal device connected to a computer system via a network, comprising a display device, user information acquisition means for acquiring user information capable of identifying a user, and the user User information transmitting means for transmitting the user information obtained by the information obtaining means to the computer system; and a screen display returned from the computer system in response to the transmission of the user information by the user information transmitting means. Control signal receiving means for receiving the control signal, and display control means for controlling the display of the screen of the display device based on the control signal received by the control signal receiving means.
[0011]
Further, the terminal device of the present invention is a terminal device connected to the computer system via a network, and includes a return unit for returning a plurality of returned objects, and a user for acquiring user information capable of identifying the user. Information acquisition means, user information transmission means for transmitting the user information acquired by the user information acquisition means to the computer system, and the computer in response to the transmission of the user information by the user information transmission means Control signal receiving means for receiving a control signal for returning a return object returned from the system, and return order control for controlling a return order of the return object by the return means based on the control signal received by the control signal receiving means Means.
[0012]
In these inventions, display control such as enlarging characters on the screen, changing the language of characters to English, or changing the first display screen is realized by the customer, and cash, cash card, Return order control, such as changing the passbook return order and interval, is realized. That is, according to these inventions, it is possible to construct an online system that provides services individually corresponding to each user's request.
[0013]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, embodiments of the present invention will be described with reference to the drawings.
[0014]
(1st Embodiment)
First, a first embodiment of the present invention will be described. FIG. 1 is a diagram showing the configuration of the online system according to the first embodiment.
[0015]
This online system is constructed by a financial institution to provide services such as cash withdrawal, deposit, transfer, and transfer to customers, and is installed in a computer center 1 as shown in FIG. The accounting host computer 11 and the customer information server 12 are connected via a communication line 3 to ATMs 2 scattered in various places.
[0016]
The accounting host computer 11 is a computer serving as the backbone of this online system, and manages customer accounts. Services such as cash withdrawal, deposit, transfer, and transfer are all executed based on accounts managed by the accounting host computer 11. Further, the customer information server 12 is a device that operates as one of FEPs (Front-End Processors) of the online system, and controls the provision of an ATM pre-setting service described later.
[0017]
The ATM pre-setting service provided by the customer information server 12 allows each customer to set up a screen for displaying the screen of the ATM 2 according to each customer's request and to return the returned goods (cash, cash card, passbook, etc.) by the ATM 2. The customer information server 12 includes a transaction information receiving unit 121, a control signal transmitting unit 122, a screen setting unit 123, and a receiving order to provide this ATM pre-setting service. The setting unit 124 is provided.
[0018]
On the other hand, ATM2 is a terminal device of this online system. FIG. 2 is a view showing the appearance of the ATM 2. As shown in FIG. 2, a touch key display 28, a passbook insertion slot 29, a card insertion slot 30, and a cash door (a bill insertion / return port and A coin entrance 31 is provided. In addition, the ATM 2 includes a transaction information transmitting unit 21, a control signal receiving unit 22, a touch key input reading unit 23, a customer information reading unit 24, a deposit / withdrawal information reading unit 25, a display control unit 26, and an operation control unit 27. .
[0019]
(1) Screen settings
A customer who uses the screen setting of the ATM pre-setting service submits an application form as shown in FIG. 3, for example. In this application form, an entry column (a1) for enlarging the characters displayed on the screen, an entry column (a2) for desiring to display the screen in English, and a menu for various services. An entry column (a3) for requesting that the service menu is displayed first is provided, and the entry content is registered in the screen setting section 123 of the customer information server 12 by an operator or the like. In the entry example shown in FIG. 3, it is desired that the menu of the withdrawal is displayed first. Hereinafter, the operation of the customer information server 12 and the operation of each unit of the ATM 2 when the customer uses the ATM 2 will be described.
[0020]
In the standby ATM 2, the display control unit 26 displays, for example, a screen as shown in FIG. 4 on the touch key display 28. Then, the customer who sees this screen inserts the passbook into the passbook insertion slot 29 or inserts a card into the card insertion slot 30. The passbook insertion slot 29, the card insertion slot 30, and the cash doorway 31 have sensors 291, 301, and 311 for detecting insertion and removal of a passbook, a card, and cash, respectively. The passbook insertion slot 29 or the card insertion slot 30 that detects the insertion of the card takes in the passbook or card into the ATM 2. Here, it is assumed that a card is inserted into the card insertion slot 30 and is taken into the ATM 2.
[0021]
When the card is taken in, the customer information reading unit 24 reads the account number from the magnetic stripe attached to the card, and the display control unit 26 displays a screen as shown in FIG. 5 on the touch key display 28, for example. Requests the customer to enter a password. The input of the personal identification number is performed by touching the numeric keypad displayed on the touch key display 28 with a finger, and the number is read by the touch key input reading unit 23.
[0022]
The account number read by the customer information reading unit 24 and the password read by the touch key input reading unit 23 are transmitted by the transaction information transmitting unit 21 to the accounting host computer 11 via the communication line 3. The account number and the password are received by the transaction information receiving unit 121 of the customer information server 12 operating as the FEP, and it is determined whether or not the passwords match in the customer information server 12.
[0023]
In the case where the coincidence of the personal identification numbers is confirmed, in the customer information server 12, the screen setting unit 123 determines whether or not the customer has registered a use application for the screen setting. Here, since the use application for displaying the withdrawal menu first is registered, the screen setting unit 123 transmits a control signal for performing the screen display as it is by the control signal transmitting unit 122 to the communication line 3. And sends it to ATM2.
[0024]
This control signal is received by the control signal reception 22 of the ATM 2 and transferred to the display control unit 26. Then, the display control unit 26 displays a screen for providing a cash withdrawal service as shown in FIG. 6 on the touch key display 28 based on the control signal.
[0025]
Since the customer mostly uses the ATM 2 to withdraw cash, it is presumed that the customer has made a use application as shown in FIG. Therefore, if such a screen display control is performed, it is possible to omit a useless operation until the screen for providing the cash withdrawal service is displayed. In addition, by displaying a button at the bottom of the screen to switch to a screen for providing other services for receiving other services, compared to the case where this screen setting is not performed, other services It does not impair the convenience of receiving.
[0026]
Similarly, for example, a customer who wants to enlarge the characters displayed on the screen or a customer who wants to display the screen in English can register the desired screen in advance and perform the screen display as desired without having to perform the operation each time. Will be performed automatically from the beginning.
[0027]
When the use application is not registered, the screen setting unit 123 transmits a control signal for causing a screen display predetermined as a standard to be performed to the ATM 2 via the communication line 3 by the control signal transmitting unit 122, On the other hand, the display control unit 26 which receives this control signal via the control signal reception 22 does not enlarge the characters displayed on the screen as shown in FIG. Are displayed on the touch key display 28, such as treating the same as equal.
[0028]
(2) Receiving order setting
A customer who uses the reception order setting of the ATM preset service submits an application form as shown in FIG. 8, for example. This application form is an entry field to specify the order of return of cards, passbooks, statement of use, cash (banknotes), cash (coins) and transfer cards (from the customer's point of view, the order of receipt of goods). (B1), an entry column (b2) for designating the return interval of the returned product (reception interval of the same product), and an entry column (b3) for designating whether or not the simultaneous return (simultaneous reception) is to be performed. The entry contents are registered in the receiving order setting section 124 of the customer information server 12 by an operator or the like.
[0029]
The order of return of goods to be returned in the entry column (b1) is specified in such a manner that the first thing to be returned is checked on the first line, and the next thing to be returned is checked on the second line. Fill in all lines up to line 6. In the entry example shown in FIG. 8, it is desired to be returned in the order of passbook, card, usage statement, transfer card, cash (banknote), and cash (coin).
[0030]
In the specification of the return interval of the returned product in the entry column (b2), when specifying the interval between the appearance of the previous product in the return port and the appearance of the next product, the column of “_ seconds after receipt” is specified. Check and enter the desired time in seconds. For example, if the interval between the passbook and the card is specified as 10 seconds, the ATM 2 returns the card to the card slot 30 after 10 seconds, regardless of whether or not the passbook returned to the passbook slot 29 has been removed by the customer. I do. On the other hand, if the user specifies that the next object should appear after the previous object has been taken out of the return slot, the user checks the "After taking" column. In all of the entry examples shown in FIG. 8, it is desired to receive the next object after completing the previous object.
[0031]
Further, the designation of whether or not simultaneous return is to be performed in the entry column (b3) can be performed by setting the order of the first order regardless of the contents of the entry column (b1) if the ATM 2 is a model capable of simultaneously returning the card and the usage statement. ) When one is received, it is selected whether or not to receive the other together (after the order), and in the example shown in FIG. 8, it is desired to receive them separately.
[0032]
The operation of the customer information server 12 and the components of the ATM 2 when the customer uses the ATM 2 will be described below.
[0033]
Assume now that the customer has withdrawn cash. Also, it is assumed that there are four items to be returned: passbook, card, cash (banknote), and cash (coin).
[0034]
When a customer inputs an amount or the like on the cash withdrawal service providing screen displayed on the touch key display 28, the value is read by the touch key input reading unit 23, and the value is read by the transaction information transmitting unit 21 via the communication line 3. It is transmitted to the accounting host computer 11. On the other hand, the accounting host computer 11 determines from the customer's account whether or not the amount can be withdrawn, and if possible, reduces the balance of the account by the withdrawal amount and, at the same time, allows the ATM 2 to permit withdrawal of cash. Is forwarded to the customer information server 12.
[0035]
In the customer information server 12 that has received this notification at the transaction information receiving unit 121, the receiving order setting unit 124 determines whether or not the customer has registered a use application for setting the receiving order. Here, in the order of passbook, card, statement of use, transfer card, cash (banknote), cash (coin), in the order of receiving the next one after taking the previous one, and not receiving simultaneously. Since the use application has been registered, the receiving order setting unit 124 attaches a control signal for causing the return of the returned product to the notification transmitted from the accounting host computer 11, and sends the control signal The transmission unit 122 transmits the data to the ATM 2 via the communication line 3.
[0036]
This control signal is received by the control signal reception 22 of the ATM 2 and transferred to the operation control unit 27. Then, based on this control signal, the operation control unit 27 controls the execution of the return of the returned goods by the passbook insertion slot 29, the card insertion slot 30, and the cash entrance 31 as follows.
[0037]
That is, first, the passbook is returned to the passbook insertion slot 29, and when the removal of the passbook is detected by the sensor 291, the card is returned to the card insertion slot 30. When the removal of the card is detected by the sensor 301, cash (banknote) is dispensed to the cash entrance 31 this time. Then, when the removal of the cash (banknote) is detected by the sensor 311, finally, the cash (coin) is dispensed to the cash entrance 31. Since this order is specified by the customer, the customer first handles the passbook in a bag, and then stores the card, cash (banknote), cash (coin) in a wallet, etc. in a desired procedure without panic. can do.
[0038]
If the use application has not been registered, the receiving order setting unit 124 sends a control signal for causing the returned product to be returned in a predetermined order and interval as a standard by the control signal transmitting unit 122 to the communication line 3. And sends it to ATM2. As a result, in the ATM 2, a standard return of the returned product is executed.
[0039]
FIG. 9 is a flowchart showing an operation procedure of display control and return order control executed by this online system. Here, in order to make the description easy to understand, description of some operations other than display control and return order control, such as input of a password and checking for a mismatch, is omitted.
[0040]
When a passbook or card is taken in from the passbook insertion slot 29 or the card insertion slot 30 of the ATM 2 (step A1), the customer information reading section 24 reads customer information from the card or passbook (step A2). Then, the customer information reading unit 24 transmits the read customer information to the accounting host computer 11 via the communication line 3 by the transaction information transmitting unit 21 (step A3).
[0041]
The customer information is received by the transaction information receiving unit 121 of the customer information server 12, and the screen setting unit 123 determines whether the customer uses the screen setting (step A4). Here, if the customer uses this screen setting (YES in step A4), the screen setting unit 123 sends a control signal for causing the screen display in accordance with the pre-setting to be performed by the control signal transmitting unit 122 to the communication line 3. The data is transmitted to the ATM 2 via the terminal (step A5). Then, the display control unit 26 of the ATM 2 displays a screen according to the preset settings on the touch key display 28 based on the control signal (step A6).
[0042]
On the other hand, if the customer does not use the screen setting (NO in step A4), the screen setting unit 123 sends a control signal for causing a normal screen display to the ATM 2 via the communication line 3 by the control signal transmitting unit 122. Transmission (step A7), and as a result, the display control unit 26 of the ATM 2 displays a normal screen on the touch key display 28 based on the control signal (step A8).
[0043]
When the screen display of the touch key display 28 is performed, a customer operation is performed on the touch key display 28, and the input information is read by the touch key input reading unit 23 (Step A9), and the transaction information transmitting unit 21 is read. Is transmitted to the accounting host computer 11 via the communication line 3 (step A10). When cash is deposited into the cash entrance 31 in the course of this operation, the deposit information is also read by the deposit / withdrawal information reading unit 25 and transmitted to the accounting host computer 11 via the communication line 3 by the transaction information transmitting unit 21. Is done.
[0044]
When the accounting host computer 11 terminates the processing of the input information / payment information, the receiving order setting unit 124 of the customer information server 12 determines whether the customer uses the receiving order setting (step A11). . Here, if the customer uses the receiving order setting (YES in step A11), the receiving order setting unit 124 sends a control signal for returning the returned product according to the presetting to the control signal transmitting unit 122. To the ATM 2 via the communication line 3 (step A12). Then, based on this control signal, the operation control unit 27 of the ATM 2 executes the return of the returned product in accordance with the preset settings via the book insertion slot 29, the card insertion slot 30, and the cash entrance 31 (step A13).
[0045]
On the other hand, if the customer does not use the receiving order setting (NO in step A11), the receiving order setting unit 124 sends the control signal for returning the returned product in the normal order and interval to the control signal transmitting unit. Then, the operation control unit 27 of the ATM 2 transmits the returned goods in a normal order and at intervals based on the control signal, through the passbook insertion slot 29, the card insertion card 29, and the card 122. The processing is executed via the insertion slot 30 and the cash entrance 31 (step A15).
[0046]
As described above, according to this online system, it is possible to provide services individually corresponding to each user's request.
[0047]
(2nd Embodiment)
Next, a second embodiment of the present invention will be described. FIG. 10 is a diagram showing the configuration of the online system according to the second embodiment.
[0048]
The difference between the online system according to the first embodiment and the online system according to the second embodiment is that the ATM 2 determines whether or not each customer uses the ATM pre-setting service, that is, the screen setting and the receiving order setting. In the online system according to the second embodiment, for example, information relating to screen settings and reception order settings is stored in an IC chip embedded in a card or passbook. The customer information reading unit 24 reads this information as customer information together with the account number, and transfers the information related to the screen setting to the display control unit 26 and the information related to the receiving order setting to the operation control unit 27. In other words, the online system according to the second embodiment enables the ATM 2 to independently provide the ATM pre-setting service.
[0049]
FIG. 11 is a flowchart showing an operation procedure of display control and return order control executed by the online system according to the second embodiment. Here, in order to make the description easy to understand, description of some operations other than display control and return order control, such as input of a password and checking for a mismatch, is omitted.
[0050]
When a passbook or a card is taken in from the passbook insertion slot 29 or the card insertion slot 30 of the ATM 2 (step B1), the customer information reading section 24 reads the account number, the screen setting and the reception order setting from the card or the passbook. The information is read (step B2).
[0051]
The display control unit 26 receives the information related to the screen setting and the receiving order setting from the customer information reading unit 24, and determines whether or not this customer is a customer who uses the screen setting (step B3). If the customer uses the screen setting (YES in step B3), the display control unit 26 displays a screen according to the preset settings on the touch key display 28 based on the information (step B4). On the other hand, if the customer does not use the screen setting (NO in step B3), the display control unit 26 displays a normal screen on the touch key display 28 (step B5).
[0052]
When the screen display of the touch key display 28 is performed, a customer operation is performed on the touch key display 28, and the input information is read by the touch key input reading unit 23 (Step B6), and the transaction information transmitting unit 21 is read. Is transmitted to the accounting host computer 11 via the communication line 3 (step B7). When cash is deposited into the cash entrance 31 in the course of this operation, the deposit information is also read by the deposit / withdrawal information reading unit 25 and transmitted to the accounting host computer 11 via the communication line 3 by the transaction information transmitting unit 21. Is done.
[0053]
Upon receiving the processing result of the input information / payment information from the accounting host computer 11, the operation control unit 27 of the ATM 2 sets the receiving order setting based on the information on the receiving order setting received from the customer information reading unit 24. It is determined whether the customer is a customer (step B8). If the customer uses the receiving order setting (YES in step B8), the operation control unit 27, based on the information, returns the returned article in accordance with the preset settings through the passbook insertion slot 29, the card insertion slot 30, and the cash The process is executed via the entrance 31 (step B9). On the other hand, if the customer does not use the receiving order setting (NO in step B8), the operation control unit 27 returns the return item in the normal order and interval to the passbook insertion slot 29, the card insertion slot 30, and the cash entrance 31. (Step B10).
[0054]
As described above, also in this online system, it is possible to provide a service individually corresponding to each user's request, as described above.
[0055]
By the way, in the above-described embodiment, an example has been described in which the contents of the application form shown in FIGS. 3 and 8 are registered by the operator or the like. However, this registration or change may be performed by the ATM 2 by the customer himself.
[0056]
In this case, the display control unit 26 displays a menu (c1, c2) for performing the screen setting or the receiving order setting on the screen as shown in FIG. 12, for example. The selection of this menu is read by the touch key input reading unit 23 and transmitted to the customer information server 12 via the communication line 3 by the transaction information transmitting unit 21. For example, when a menu for performing the screen setting is selected, the screen setting unit 123 returns the current setting contents of the customer to the ATM 2 via the communication line 3. Then, the display control unit 26 that has received the return displays the current setting contents on the screen, for example, as shown in FIG.
[0057]
Thereafter, resetting by the customer is performed on this screen, and the content is read by the touch key input reading unit 23 and transmitted to the customer information server 12. Then, the screen setting unit 123 of the customer information server 12 updates the registered contents of the customer as notified. The procedure for changing the receiving order setting is the same.
[0058]
FIG. 14 is a flowchart showing an operation procedure of ATM pre-setting by the ATM executed by the online system.
[0059]
When the menu of the screen setting or the receiving order setting is selected, the touch key input reading unit 23 notifies the customer information server 12 of the selection. Then, since the current setting content is returned from the screen setting 123 or the receiving order setting unit 124, the display control unit 26 displays the setting content on the screen (step C1).
[0060]
When the setting content is updated on this screen, the touch key input reading unit 23 reads and notifies the customer information server 12 (step C2). Then, based on this notification, the screen setting 123 or the receiving order setting unit 124 updates the registered contents of the customer as notified (step C3).
[0061]
When this update is completed, a notification to that effect is returned from the screen setting 123 or the receiving order setting unit 124 (step C4), and the display control unit 26 displays a screen notifying that the update is completed (step C4). C5).
[0062]
Thereby, from the next use, the provision of the ATM pre-setting service in which the update is reflected can be received.
[0063]
If the ATM 2 has a function of rewriting information stored in, for example, an IC chip embedded in a card or passbook, the registration and change of the screen setting and the receiving order setting in the online system of the second embodiment are also performed. It is possible for the customer to do so on ATM2.
[0064]
That is, the present invention is not limited to the above-described embodiment as it is, and can be embodied by modifying the constituent elements in an implementation stage without departing from the scope of the invention. Various inventions can be formed by appropriately combining a plurality of constituent elements disclosed in the above embodiments. For example, some components may be deleted from all the components shown in the embodiment. Further, components of different embodiments may be appropriately combined.
[0065]
【The invention's effect】
As described above, according to the present invention, a computer system, a terminal device, and a display control method and a return order control method of the computer system, which can construct an online system for providing a service individually corresponding to each user's request. It is possible to provide.
[Brief description of the drawings]
FIG. 1 is a diagram showing a configuration of an online system according to a first embodiment of the present invention.
FIG. 2 is an exemplary view showing an appearance of an ATM applied to the online system according to the first embodiment;
FIG. 3 is a view showing an example of a use application form for an ATM pre-setting service (screen setting) provided by the online system according to the first embodiment;
FIG. 4 is an exemplary view showing a first screen example for explaining an ATM pre-setting service (screen setting) provided by the online system according to the first embodiment;
FIG. 5 is an exemplary view showing a second screen example for describing an ATM pre-setting service (screen setting) provided by the online system according to the first embodiment;
FIG. 6 is an exemplary view showing a third screen example for describing an ATM pre-setting service (screen setting) provided by the online system according to the first embodiment;
FIG. 7 is an exemplary view showing a fourth screen example for explaining an ATM pre-setting service (screen setting) provided by the online system according to the first embodiment;
FIG. 8 is a view exemplifying a use application form of an ATM pre-setting service (setting of a receiving order) provided by the online system of the first embodiment.
FIG. 9 is an exemplary flowchart showing the operation procedure of display control and return order control executed by the online system according to the first embodiment;
FIG. 10 is a diagram showing a configuration of an online system according to a second embodiment of the present invention.
FIG. 11 is an exemplary flowchart showing the operation procedure of display control and return order control executed by the online system of the second embodiment.
FIG. 12 is a diagram showing a first screen example for explaining an operation example of an online system in a case where registration and change of an ATM pre-setting service can be performed by an ATM;
FIG. 13 is a diagram showing a second screen example for explaining an operation example of the online system in a case where registration and change of the ATM pre-setting service can be performed by the ATM.
FIG. 14 is a flowchart showing an operation procedure of the online system in a case where registration and change of the ATM pre-setting service can be performed by the ATM.
[Explanation of symbols]
DESCRIPTION OF SYMBOLS 1 ... Computer center, 2 ... ATM, 3 ... Communication line, 11 ... Account host computer, 12 ... Customer information server, 21 ... Transaction information transmission part, 22 ... Control signal reception part, 23 ... Touch key input reading part, 24 ... customer information reading unit, 25 ... deposit and withdrawal information reading unit, 26 ... display control unit, 27 ... operation control unit, 28 ... touch key display, 29 ... passbook insertion slot, 30 ... card insertion slot, 31 ... cash entry and exit, 121: transaction information receiving unit, 122: control signal transmitting unit, 123: screen setting unit, 124: receiving order setting unit

Claims (20)

A computer system connected to at least one terminal device via a network,
Screen setting means for setting the screen display of the terminal device for each user,
User information receiving means for receiving user information capable of identifying a user of the terminal device from the terminal device,
A control for acquiring the setting contents of the screen setting unit regarding the user of the terminal device from the user information received by the user information receiving unit, and causing the terminal device to execute screen display control based on the setting. And a control signal transmitting means for transmitting a signal to the terminal device. The screen setting means sets at least one of the presence or absence of enlargement of a character on a screen displayed by the terminal device, a language of a character on a screen displayed by the terminal device, and a display order of the screen by the terminal device. 2. The computer system according to claim 1, wherein: The control signal transmitting unit transmits a control signal for causing the terminal device to execute a screen display control predetermined as a standard when the setting by the screen setting unit is not performed for a user of the terminal device. 2. The computer system according to claim 1, further comprising means for transmitting to the device. 2. The computer system according to claim 1, wherein said screen setting means includes means for registering and updating settings relating to a user of said terminal device based on operation information transmitted from said terminal device. A computer system connected to at least one terminal device via a network,
Return order setting means for setting a return order of a plurality of return items by the terminal device for each user,
User information receiving means for receiving user information capable of identifying a user of the terminal device from the terminal device,
Acquiring the setting contents of the return order setting means relating to the user of the terminal device from the user information received by the user information receiving means, and causing the terminal device to return the return material in a return order based on the setting. And a control signal transmitting means for transmitting a control signal to the terminal device. 6. The computer system according to claim 5, wherein said return order setting means sets a return interval of said plurality of returned objects. 6. The computer system according to claim 5, wherein said return order setting means sets whether or not two or more returned items can be returned at the same time when they can be returned at the same time. The control signal transmitting means is a control signal for causing the terminal device to return a return product in a return order predetermined as a standard when the setting of the return order setting means is not performed for a user of the terminal device. 6. The computer system according to claim 5, further comprising: means for transmitting to the terminal device. 6. The computer system according to claim 5, wherein said return order setting means has means for registering / updating settings relating to a user of said terminal device based on operation information transmitted from said terminal device. A terminal device connected to the computer system via a network,
A display device;
User information acquisition means for acquiring user information capable of identifying a user, and user information transmission means for transmitting user information acquired by the user information acquisition means to the computer system;
Control signal receiving means for receiving a control signal for screen display returned from the computer system in response to transmission of user information by the user information transmitting means,
A terminal device, comprising: display control means for controlling display of a screen of the display device based on a control signal received by the control signal receiving means. A display device;
Setting information acquisition means for acquiring setting information indicating a screen setting of the display device requested by a user,
A terminal device, comprising: display control means for controlling display of a screen of the display device based on the setting information obtained by the setting information obtaining means. The display control means includes at least one of a means for enlarging characters on a screen of the display device, a means for switching a language of characters on the screen of the display device, and a means for switching an order of screens displayed on the display device. The terminal device according to claim 10, further comprising: 11. The terminal device according to claim 10, further comprising a screen setting accepting unit that accepts an operation for setting a screen of the display device and transmits operation information indicating the content to the computer system. A terminal device connected to the computer system via a network,
Return means for returning a plurality of returns,
User information acquisition means for acquiring user information capable of identifying a user;
User information transmitting means for transmitting the user information obtained by the user information obtaining means to the computer system,
Control signal receiving means for receiving a control signal for returning a returned object returned from the computer system in response to transmission of user information by the user information transmitting means,
A terminal device, comprising: a return order control unit that controls a return order of a returned product by the return unit based on a control signal received by the control signal reception unit. Return means for returning a plurality of returns,
Setting information acquisition means for acquiring setting information indicating a return order of returned goods requested by the user,
A terminal device comprising: a return order control unit configured to control a return order of a returned product by the return unit based on the setting information acquired by the setting information acquisition unit. 16. The terminal device according to claim 14, wherein the return order control unit controls a return interval of the plurality of returned items based on the setting information. 16. The terminal device according to claim 14, wherein the return order control means controls whether or not two or more returnable items that can be returned simultaneously are returned simultaneously based on the setting information. 15. The terminal device according to claim 14, further comprising: a return order setting receiving unit that receives an operation for setting a return order of the plurality of returned items and transmits operation information indicating the contents to the computer system. A display control method for a terminal device having a display device,
Obtaining user information capable of identifying the user;
Acquiring setting information indicating a screen setting of the display device requested by a user identified by the acquired user information;
Controlling the display of the screen of the display device on the basis of the acquired setting information. A method of controlling a return order of a terminal device having a return means for returning a plurality of return items,
Obtaining user information capable of identifying the user;
A step of acquiring setting information indicating a return order of a returned product by the return means requested by a user identified by the acquired user information;
Controlling a return order of the return items by the return means based on the acquired setting information.

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