JP2004086720A - Used article dealing and supporting method and used article dealing and supporting system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a used article dealing and supporting method and a used article dealing and supporting system capable of of totally supporting the dealing of used articles over all the operations thereof. <P>SOLUTION: A support device B is connected to a terminal C through a wide area network 1 such as the Internet. Data on the used articles handled by the support device, for example, documents necessary for the used article dealing such as estimation sheets and contract documents are accumulated, in specified formats, in the support device B. In response to a request from the terminal C, the accumulated data are fed from the support device B to the terminal C through the wide area network. In this case, after-care documents may be fed, in specified formats, from the support device B to the terminal C. <P>COPYRIGHT: (C)2004,JPO

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a used article transaction support method and a used article transaction support system. More specifically, a second-hand goods trading support method and a second-hand goods trading support system that support the efficient sale and sale of used goods, for example, used cars, through a wide area network such as the Internet. About.
[0002]
[Prior art]
Most of the second-hand goods dealers that sell and sell used cars and brokerage (hereinafter referred to as second-hand goods traders) are mostly small businesses that operate in one or two stores. It can be said that the number of companies that manage product information and customer information is small. In addition, in many cases, used car transactions are conducted through a car-related company that frequently contacts a car user, such as a maintenance company or a sheet metal company, in addition to a specialized used car dealer.
[0003]
On the other hand, with the recent revolution of IT (information technology; information technology centered on computer), computerization has been progressing in the secondhand goods trading industry. For example, product management, customer management, product estimation, product maintenance, etc. -An increasing number of companies have introduced various software (hereinafter referred to as support software) that supports repair estimation and the like.
[0004]
However, such support software has a high unit price due to the small number of users, and is bundled with a dedicated terminal in the order of several million yen, and the software of a single function (estimation function, product management function, etc.) is used. It can be said that the form provided to the trader is general.
[0005]
Therefore, if you try to get all the support software related to second-hand goods trading, tens of millions of yen may be required, and it will be an excessive burden for small businesses. It makes it impossible to introduce new software.
[0006]
In addition, since support software is supplied as a set with a dedicated terminal, the system becomes outdated in half a year and one year among computer-related technologies that are constantly evolving, making it virtually impossible for software suppliers to perform aftercare. There are many cases where it becomes such.
[0007]
Furthermore, since the support software is provided as a single-function software, the interface between each software is also different, and it takes time to learn the operation, and data can be exchanged between dedicated terminals of each software. There are also more essential difficulties, such as the inability to use data efficiently. Furthermore, when various kinds of support software are available, it is necessary to install several dedicated terminals, and there is a problem that a large installation space is required.
[0008]
[Problems to be solved by the invention]
The present invention has been made in view of the problems of the related art, and provides a used article transaction support method and a used article transaction support system that can integrally support used article transactions over the entire business. Its primary purpose.
[0009]
[Means for Solving the Problems]
A second-hand goods trading support method according to the present invention is a second-hand goods trading support method for supporting a second-hand goods transaction by connecting a support device and a terminal via a wide area network such as the Internet. Data relating to goods is stored, and the stored data is supplied from the support device to the terminal via a wide area network in response to a request from the terminal.
[0010]
In the second-hand goods trading support method of the present invention, documents necessary for second-hand goods transactions such as quotes and contracts are supplied to the terminal in a predetermined format from the support device, and after-sales documents are transmitted to the terminal in a predetermined format. It is preferably supplied.
[0011]
A second-hand goods transaction support system according to the present invention is a second-hand goods transaction support system that supports a second-hand goods transaction by connecting a support device and a terminal via a wide area network such as the Internet. Data relating to goods is stored, and the stored data is supplied from the support device to the terminal via a wide area network in response to a request from the terminal.
[0012]
In the second-hand goods trading support system of the present invention, documents necessary for second-hand goods transactions such as quotes and contracts are supplied to the terminal in a predetermined format from the support device, and after-sales documents are supplied to the terminal in a predetermined format. Is preferred.
[0013]
The computer readable program according to the present invention is a computer readable program used in a used goods trading support system that supports used goods trading by connecting a support device and a terminal via a wide area network such as the Internet. And storing the data on the used article in the database and reading the data from the database in response to a request from the terminal.
[0014]
The computer readable program according to the present invention includes a procedure for reading out documents necessary for secondhand goods transactions such as quotes and contracts stored in a predetermined format in a database from a database in response to a request from a terminal. Preferably, the method preferably includes a procedure for reading the aftercare document stored in the database in a predetermined format from the database in response to a request from the terminal.
[0015]
Thus, the computer-readable program of the present invention is stored in a computer-readable recording medium.
[0016]
[Action]
Since the present invention is configured as described above, it is possible to integrally support the transaction of used goods such as used cars with a simple configuration.
[0017]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, the present invention will be described based on embodiments with reference to the accompanying drawings, but the present invention is not limited to only such embodiments.
[0018]
FIG. 1 shows a schematic configuration of a used article transaction support system to which a used article transaction support method according to an embodiment of the present invention is applied.
[0019]
The used goods transaction support system (hereinafter, simply referred to as a system) A uses a wide area network 1 such as the Internet so that trade of used goods, for example, sale and brokerage of used cars, can be efficiently performed as a business. System to support the establishment of business cooperative relationships between second-hand goods dealers and brokers (hereinafter referred to as second-hand traders) nationwide, and to provide various services to provide integrated support for all operations. It is said.
[0020]
That is, system A collects product information from users, provides product information to users, supports customer management and sales activities, supports product quotations, and is performed in connection with product transactions. Various services are provided, such as support for maintenance and repair of goods, for example, vehicle maintenance and sheet metal quotation, and support for the execution of contracts for trading goods.
[0021]
The system A is specifically composed of a support device B and terminals C1, C2,... (Hereinafter, representatively referred to as a terminal C) connected to the support device B via the wide area network 1. .
[0022]
The support device B includes one or a plurality of computers such as workstations connected to the wide area network 1, and includes a web server unit 10, a database server unit 20, a used product sales business and a sales mediation business (hereinafter, referred to as “brokerage business”). And a support processing unit 30 for performing various support processes for supporting second-hand goods trading operations.
[0023]
Such a support device B includes, as hardware, a CPU (central processing unit; central processing unit), a main storage device (eg, random access memory (RAM); random access memory; random access memory), an input / output control device, and a web server. Unit 10, the database server unit 20, and the program software constituting the support processing unit 30, the contents of the web page of the system A described later, the data managed by the database server unit 20, and various documents used by the support processing unit 30 And an auxiliary storage device (e.g., a hard disk storage device) for storing the layout data.
[0024]
On the other hand, the terminal C incorporates a web browser (for example, Internet Explorer (registered trademark), hereinafter simply referred to as a browser) 40 and has a communication function of communicating via the wide area network 1, and is a general-purpose terminal such as a personal computer. It has been.
[0025]
The browser 40 is software having a browsing function of browsing the web page of the system A via the wide area network 1, and performs a predetermined procedural operation on the web page of the system A displayed on the terminal C by the browser 40. By doing so, it becomes possible for the user to connect the terminal C with the support device B (hereinafter, referred to as login) so that the service provided by the system A can be received.
[0026]
Hereinafter, the support device B will be described in detail.
[0027]
The web server unit 10 is configured as software incorporated in the support device B, and transmits various data such as image data and text data in response to a request from the browser 40 of the terminal C. The data transmitted by the web server unit 10 includes data constituting the content of the web page of the system A, product information managed by the database server unit 20, and various document layout data used by the support processing unit 30.
[0028]
The database server unit 20 is configured as software incorporated in the support device B, stores merchandise information including inventory registered by a secondhand goods dealer as a user as a database, and stores each search instruction input unit described later. The relevant data is retrieved based on the instruction input in and transmitted to the terminal C via the web server unit 10.
[0029]
As will be described later, the support processing unit 30 assists in effectively performing customer management and sales activities in the secondhand goods transaction business, and performs regular, legal and related affairs in a legal, proper, and efficient manner. Various processes for assisting the user to perform the process are performed.
[0030]
Hereinafter, specific embodiments of various services provided by the support device B will be described.
[0031]
FIG. 2 shows an example of a web page of the system A. The web page 51 is a top page of a so-called home page managed by the system A, and is displayed on the terminal C when the user specifies the URL (uniform resource locators) of the support device B by the browser 40 of the terminal C.
[0032]
The top page 51 is provided with an ID input field 51a and a password input field 51b for inputting an ID and a password when the user logs in to the support device B. Here, the ID is a code string distributed in advance from the system A to identify the user. Further, the password is set by the user himself or herself so that only a person having a valid use right can use the system A, or is a code string distributed in advance from the system A.
[0033]
A plurality of types of passwords can be prepared for one ID. For example, a password for a manager and a password for an employee can be prepared. This allows management of individual performance of employees, company performance by period, profits, etc., inventory (asset) management, management improvement based on the results of deposits and withdrawals (payments), and guidance to each department based on that policy. It can be made available only to management.
[0034]
In addition to checking the serial number of the terminal accessing the support device B in addition to the ID and the password, it is possible to log in only through the specific terminal C registered in advance based on the user's application. It is also possible to limit as follows. This makes it possible to prevent unauthorized use even when the ID and password are known to a third party.
[0035]
In this way, the user uses the database server unit 20 so that the user inputs the genuine ID and password in the ID input field 51a and the password input field 51b and logs in to the support device B, as will be described later. The user can search and browse desired information, and can receive a service customized for the user from the system A, specifically, the support processing unit 30.
[0036]
FIG. 3 shows a menu screen 52 displayed on the terminal C by the browser 40 when the user logs in to the support device B. The menu screen 52 displays the names of the service items 52a to 52m together with a link to the service providing screen in a listable manner.
[0037]
FIG. 4 shows a product search screen 53 displayed by the terminal C when the service item “used car search” 52 a is selected on the menu screen 52. The product search screen 53 is a screen for the user to specify search conditions so as to obtain desired product information using the database server unit 20. The search target area selection field 53a, the registered stock search input field 53b, the vehicle type It comprises a name search input field 53c, a group search input field 53d, and a product number search input field 53e.
[0038]
The search target area selection field 53a specifies the search target area to be any of Japan, Hokkaido, Kanto, Tohoku, Koshinetsu / Hokuriku, Tokai, Kansai, China, Shikoku, Kyushu, and 47 prefectures. Is done.
[0039]
The registered stock search input column 53b is an instruction input unit for instructing the browser 40 to display a list of used products (referred to as directly controlled products) directly managed by the system A. With respect to such directly controlled products, the person in charge of the system A will cover the contents of the products in response to the offer from the customer.
[0040]
The vehicle type name search input column 53c is an instruction input unit for instructing to search for a used item by a vehicle type name from the stock of a secondhand goods dealer (user) in the area specified by the search target area selection column 53a. Here, the input of the vehicle type name is performed in such a manner that the corresponding vehicle type name is selected from the candidates prepared by the system A in advance. This makes it possible to prevent an erroneous search even when the user only knows a common name or there are a plurality of vehicle types having similar names.
[0041]
The group search input field 53d is an instruction input section that instructs to search for used goods by group name from the stock of secondhand goods traders in the area specified by the search target area selection field 53a. Here, the group refers to, for example, “JU” (Chuurenren) affiliated stores nationwide, “TAX” stores, and groups located in various places.
[0042]
The commodity number search input field 53e is an instruction input section for instructing a search for a used article by a commodity number from the stock of a used article trader in the area designated by the search target area selection field 53a. Here, the product number refers to a serial number on the system A.
[0043]
FIG. 5 shows a product registration screen 54 used when a user registers a used product as stock in the database server unit 20. The product registration screen 54 is displayed when the user selects the service item “used car search” 52a on the menu screen 52, and includes information indicating the contents of used goods to be registered, for example, year, Model name, door / shape, displacement, grade, mileage, price (new car price), inspection interval, color, shift format, capacity, business sales price (used goods price), evaluation point, interior, exterior, weight, It comprises a product information input unit 54a for inputting information indicating a model, a vehicle body number, and the presence or absence of various equipment, and a transaction record input unit 54b for inputting information for recording details of a transaction. Here, the evaluation points are given by a well-known organization (for example, Hanaten Auto Auction, JU Auto Auction) if it is a third party other than those who use or provide the present system A and is a person who buys and sells cars. Refers to the evaluation point.
[0044]
The user inputs necessary information on the registration screen 54, and thereby registers the used product in the database server unit 20 as a stock held by the user. Further, on the registration screen 54, it is possible to change the registration content of the used article once registered or to delete the registration.
[0045]
Further, the contents displayed on the registration screen 54 can be printed out by a printer device (not shown) connected to the terminal C, and can be integrated into a stock management ledger by a binder or the like.
[0046]
The display content in the product information input unit 54a is displayed as product information for displaying the content of a used product as a search result when the user searches the database information by the database server unit 20.
[0047]
FIG. 6 shows a used article content report 55 created by the support processing unit 30 when the service item “questionnaire” 52i is selected on the menu screen 52. The used goods contents report 55 receives information on the contents of used goods when there is an inquiry from the customer to sell the used goods, and also allows the user to check the intention of purchasing a substitute car. It has a sales network display section 55a, an issuer display section 55b, and a product content entry section 55c.
[0048]
The sales network display column 55a is provided at the top of the document 55, and displays a logo of a predetermined design indicating the system A so that the sales network to which the user belongs is the system A.
[0049]
The issuer display field 55b displays the name of the user as the issuer of the document 55, and the like. As a result, the user can easily issue a proper document in his / her own name without considering the layout or the like.
[0050]
Also, the product content entry field 55c is in a questionnaire format, and the customer answers various questions, for example, various kinds of information, such as data on the route that the customer came to know the user, data on the vehicle that the customer wants to sell. For example, model name, grade, year, sales point, mileage, history of distance meter replacement history, accident history, presence of disasters such as wind and flood damage, purchase mode, loan availability, desired sale price, scheduled sale time and Fill in various information, such as the motive for the sale and the willingness to purchase a replacement car.
[0051]
In the product content entry field 55c, the question and answer options for the customer are not written in a formal style such as Mincho, but are written in a familiar font such as a round font, and are in a questionnaire format. With the synergistic effect of the above, even if various information is entered in the document 55, it is made clear to the customer that no contractual relationship occurs, the conscious and unconscious anxiety of the customer is removed, and the accurate It is assumed that information can be obtained smoothly.
[0052]
FIG. 7 shows an estimated amount master screen 56 displayed on the terminal C by the browser 40 when the service item “quotation” 52 b is selected on the menu screen 52.
[0053]
The estimated amount master screen 56 is a screen on which a user creates a document (estimated invoice) for presenting an estimate of various costs related to a used product transaction to the customer, and an amount input column 56a for each standardized cost item. And an interest rate input field 56b for inputting a set interest rate when the expenses are paid in installments.
[0054]
When the user inputs the amount to be charged in the amount input field 56a of the corresponding cost item and the set interest rate in the interest rate input field 55b, the support processing unit 30 creates an appropriate document with a predetermined layout. The created document is printed out by a printing device connected to the terminal C.
[0055]
FIG. 8 shows an example of the estimated bill 57. The estimate bill 57 includes a customer display column 57a for displaying a customer who is the destination of the document, a sales network display column 57b for displaying the system A as a sales network to which the user belongs, and a user as the issuer of the document 57. Issuer display column 57c that displays the name, address, contact information, etc., a used product display column 57d that displays information for specifying the used product to be estimated, and a total cost display column 57e that displays the total estimated cost. And a cost detail display column 57f for displaying each cost item and the corresponding amount.
[0056]
As described above, the user simply enters the billing amount and the set interest rate into the amount input columns 56a and the interest rate input columns 56b of the standardized cost items on the estimated amount master screen 56, and the user himself / herself as the issuer of the document. It is possible to create a proper document to be displayed in the issuer display column 57b.
[0057]
Such a document creation support method is not limited to an estimate invoice, but can be applied to all office and legal documents. For example, when the service item “Order Form” 52e is selected on the menu screen 52, an order form master screen (not shown) is displayed on the terminal C, and the user simply inputs data to each item. An order form 58 having the layout shown in FIG. 9 is created.
[0058]
When the service item “contract” 52 f is selected on the menu screen 52, a contract master screen (not shown) is displayed on the terminal C. When the user inputs data to each item, the support processing unit 30 executes the processing shown in FIG. A sales contract 59 having the layout shown in FIG. In this sales contract 59, the system A is displayed in the sales network display column 59a, the user is displayed in the buyer display column 59b and a signature column is provided, and the customer signature column is provided in the seller display column 59c. Information for specifying a used article to be sold is displayed in the trading target display column 59d, contract conditions are displayed in the contract content display column 59e, and terms and conditions relating to the transaction are displayed in the contract display field 59f. .
[0059]
Thus, the user can prepare a legal and proper contract simply by inputting data to each item on the contract master screen.
[0060]
When the service item “postcard table” 52k is selected on the menu screen 52, the terminal C displays the postcard text selection screen 60 shown in FIG. The text selection screen 60 displays not only a greeting but also texts 60a to 60d that include topics that are likely to attract the interest of the customer. When the user selects one of the texts, support is provided. The processing unit 30 creates a postcard (aftercare document) for each customer on which the text is printed.
[0061]
By periodically sending the postcard created in this way to each customer, the user can continue the business relationship with the customer who has once transacted in the future.
[0062]
As described above, in the system A, not the so-called dedicated terminal, but various services are provided by the general-purpose terminal C including, for example, a personal computer in which a web browser is incorporated. It is possible to update the system only by itself, and it is possible to flexibly respond to the needs of the user and provide detailed services.
[0063]
Further, since the merchandise information is collected through the wide area network 1 and provided to users, it is possible to collect information from a large number of secondhand goods dealers nationwide, and to store extremely abundant inventory among users. It becomes possible to share. In addition, it becomes possible to search for customers who want their own inventory through traders nationwide.
[0064]
In addition, only by inputting the required data, the support processing unit 30 prepares various legal and proper documents with the user as an issuer, so that the office work required for conducting a secondhand goods business as a business. Becomes extremely simple.
[0065]
In addition, since the support processing unit 30 supports the implementation of the regular sales activities, it is possible to maintain a permanent business relationship with the customer.
[0066]
【The invention's effect】
As described in detail above, according to the present invention, an excellent effect is obtained in that it is possible to integrally support the transaction of used goods such as used cars with a simple configuration.
[Brief description of the drawings]
FIG. 1 is a block diagram showing a schematic configuration of a used goods transaction support system according to an embodiment of the present invention.
FIG. 2 is a schematic diagram showing a top page of a web page managed by the used goods transaction support system.
FIG. 3 is a schematic diagram of a menu screen displayed when a user logs in to the used goods transaction support system.
FIG. 4 is a schematic diagram of a product search screen linked from the menu screen.
FIG. 5 is a schematic diagram of the product registration screen.
FIG. 6 is a schematic diagram of the product content report.
FIG. 7 is a schematic diagram of the estimated amount master screen.
FIG. 8 is a schematic diagram of an estimate bill created with the support of a used goods transaction support system.
FIG. 9 is a schematic diagram of the order form.
FIG. 10 is a schematic diagram of the sales contract.
FIG. 11 is a schematic diagram of a postcard text selection screen linked from a menu screen.
[Explanation of symbols]
A second-hand goods transaction support system B support device C terminal 1 wide area network 10 web server unit 20 database server unit 30 support processing unit 40 web browser 51 top page 52 menu screen 53 product search screen 54 product registration screen 55 product content report 56 estimate Amount master screen 57 Estimated invoice 58 Purchase order 59 Sales contract 60 Postcard text selection screen

Claims (10)

A second-hand goods trading support method for connecting a support device and a terminal via a wide area network such as the Internet to support second-hand goods trading,
Data on second-hand goods handled by the support device is accumulated in the support device,
A used article transaction support method, wherein the stored data is supplied from the support device to the terminal via a wide area network in response to a request from the terminal. 2. The used goods transaction support method according to claim 1, wherein documents necessary for used goods transactions, such as quotes and contracts, are supplied to the terminal in a predetermined format from the support device. 2. The method according to claim 1, wherein the aftercare document is supplied from the support device to the terminal in a predetermined format. A used goods trading support system that supports used goods trading by connecting a support device and a terminal via a wide area network such as the Internet,
Data on second-hand goods handled by the support device is accumulated in the support device,
A used article transaction support system, wherein the stored data is supplied from the support device to the terminal via a wide area network in response to a request from the terminal. 5. The used goods transaction support system according to claim 4, wherein documents necessary for used goods transactions such as quotes and contracts are supplied to the terminal in a predetermined format from the support device. The used goods transaction support system according to claim 4, wherein the aftercare document is supplied from the support device to the terminal in a predetermined format. A computer-readable program used in a used goods support system, which supports used goods by connecting the support device and the terminal via a wide area network such as the Internet,
Instructions for storing second-hand data in a database;
Reading the data from a database in response to a request from a terminal. 8. The method according to claim 7, further comprising a step of reading out documents necessary for secondhand goods transactions such as quotes and contracts stored in a predetermined format in the database from the database in response to a request from the terminal. Computer readable program. 8. The computer readable program according to claim 7, further comprising a step of reading an aftercare document stored in a predetermined format in the database from the database in response to a request from the terminal. A computer-readable recording medium storing the program according to any one of claims 7 to 9.

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