JP2004005112A - Passenger management method, passenger management system, and card terminal - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a passenger management system and passenger management method capable of grasping the position of a passenger and surely transmitting a boarding guide. <P>SOLUTION: The passenger inputs reservation information to a check-in device at the time of check-in. The check-in device registers the identification number of an easy card and the reservation information in a passenger list, and issues a card terminal. The card terminal is connected to a radio access point set within an airport, and the radio access point transmits the identification information for the card terminals within the area covered by itself to a passenger management center. The passenger management center manages the position information of the card terminals transmitted from each radio access point, and transmits a guide message such as change of arrival and departure time/boarding gate to the card terminals through a network. The passenger returns the card terminal in a boarding gate device when boarding an airplane. The information related to the returned card terminal is deleted from the passenger list. <P>COPYRIGHT: (C)2004,JPO

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to an occupant management method and an occupant management system, and more particularly to an occupant management method, an occupant management system, and an apparatus that are preferable for management of a prospective occupant during reception of an occupant after boarding.
[0002]
[Prior art]
The conventional passenger management method is to manage by issuing a magnetic paper ticket also serving as a boarding pass at the time of check-in of the passenger and collecting it at the time of boarding. The boarding guidance such as boarding time, boarding gate location, and boarding gate change is to be transmitted to the passengers using broadcast facilities.
[0003]
[Problems to be solved by the invention]
However, the conventional technology has the following problems. The first problem is that if there is a passenger who does not appear at the boarding time after check-in, the location is not known. For this reason, it is necessary to search for a passenger by broadcasting or human means, which leads to a delay in takeoff of the aircraft.
[0004]
In addition, when the boarding gate or boarding time is changed in a hurry, the place of departure and arrival, flight number, etc. will be specified and a notification of the change will be issued by broadcasting, but all passengers including those boarding on other flights Since the change is performed by notifying the passenger, there is a problem in that the passenger related to the change often misses out. For this reason, the passenger may not be aware of the broadcast content and may head to the boarding gate before the change, or wait from the boarding time before the change. In particular, in the event of a flight cancellation due to bad weather, etc., broadcasts on a large number of canceled flights are performed, which contributes to the anxiety of the passengers. This will further increase frustration.
[0005]
SUMMARY OF THE INVENTION The present invention has been made to solve the above problems, and an object of the present invention is to make it possible to grasp the position of a passenger and to surely transmit a boarding guide and the like. And a passenger management method.
[0006]
[Means for Solving the Problems]
According to a first aspect of the present invention that provides means for solving the above-mentioned problems, a passenger management center device that stores and holds a passenger list of each departure flight, and is transmitted from the passenger management center device. A card terminal for displaying a message, a check-in device including a unit for issuing the card terminal, a boarding gate device including a unit for collecting the card terminal, and a wireless connection between the card terminal and the passenger management center device A passenger management method in a passenger management system connecting at least two or more access points, wherein the check-in device receives an input of passenger reservation information, and receives the reservation information and the boarding information. Registering the card terminal in association with the identification number of the card terminal to be issued to the passenger, and issuing the card terminal; A step in which the boarding gate device receives an input of boarding start and transmits a boarding guide message to the passenger management center device; andthe boarding passenger management center device refers to the passenger list and performs the boarding. Transferring the boarding guide message to the card terminal of the passenger on the departure flight using the mouth device, wherein the boarding device collects the card terminal from the passenger and reads the card terminal from the passenger list. And a step of deleting information related to the card terminal. The boarding guide message also includes a boarding prompt message to be given to a passenger whose departure time is approaching in the operation schedule.
[0007]
Further, in the above-described passenger management method, further, the passenger management device determines a current location of the card terminal based on an access point connected to the card terminal, and includes a step of outputting, It is possible to grasp the current position of the passenger in real time. Alternatively, the boarding gate device requests, at a predetermined time interval, the position information of the card terminal registered in the passenger list related to the own device from the passenger management device. Wherein the passenger management device determines the current location of the card terminal based on an access point connected to the card terminal, and responds, and the passenger port device outputs position information of the card terminal The step of performing the step of providing the person in charge at the boarding gate with the position information of the person whose boarding is delayed.
[0008]
Further, in the above-described passenger management method, the passenger management center device receives change information of the operation schedule from an operation manager, and transmits the change information to the card terminal registered in the passenger list of the departure flight according to the change information. On the other hand, by including a step of transmitting a boarding guidance message based on the change, the present invention can be preferably applied to the change of the operation schedule.
[0009]
Further, in each of the above-described occupant management methods, further, the occupant management center device causes the card terminal to output a voice indicating arrival of a boarding guide message, and the card terminal further comprises: Receiving the operation and stopping the output of the sound, transmission of the boarding guide can be ensured.
[0010]
According to a second aspect of the present invention, there is provided a passenger management system and a card terminal for implementing the above-described passenger management method.
[0011]
BEST MODE FOR CARRYING OUT THE INVENTION
Next, an embodiment in which the present invention is applied to a passenger management system for an aircraft at an airport will be described in detail with reference to the drawings. FIG. 1 is a diagram showing an outline of a system configuration of the present invention. Referring to FIG. 1, a passenger management system according to the present invention includes a check-in device 10, a simple card 20, an access point 30, a passenger management center device 40, and a boarding gate device 50, which are interconnected. And a network 100 to be connected.
[0012]
The check-in device 10 is an information processing device provided at a check-in counter or the like, and performs a check-in process from an air ticket to be inserted by a passenger and input reservation information, and issues a simple card 20; In order to uniquely identify the occupant to the occupant management center device 40, the occupant management center device 40 has a function of notifying the reservation number and the simplified card number.
[0013]
The simple card 20 connects to and communicates with the occupant management center via a message display unit 401 including several lines of character information display units, a confirmation button 402, a speaker (sound output unit) 403, and the access point 30. And a wireless communication unit (see FIG. 4).
[0014]
The access point 30 includes wireless communication means for connecting and communicating with the simple card 20 and communication means for connecting and communicating with the occupant management center device 40. It is a device that relays the communication with the server 40. FIG. 2 is a diagram illustrating an example of the arrangement of access points in an airport. Referring to FIG. 2, an example is shown in which a plurality of access points are arranged at intervals according to the area that can be covered (within the broken line). By giving each access point an identification number for uniquely identifying each access point, the location of the simple card 20 can be ascertained.
[0015]
The passenger management center device 40 has a function of storing and holding a passenger list in which the identification number of the simplified card held by the passenger of each departure flight and its reservation information including at least the flight name are stored and checked. And a function of transmitting a message to the simple card 20 via the access point 30 from the access point 30 used by the simple card.
[0016]
The boarding gate device 50 has a function of collecting the simple card 20, a function of notifying the collecting status to the occupant management center device 40, and a function of instructing the occupant management center device 40 to transmit a message to the simple card 20. And
[0017]
The network 100 will be described as a local area network (LAN), but is not particularly limited.
[0018]
Subsequently, the operation of the present embodiment will be described in detail with reference to the drawings. FIG. 3 is a flowchart showing the flow of the passenger management processing. Referring to FIG. 3, first, the passenger inserts an air ticket into the check-in device 10 to check in at the airport, and further inputs a reservation number, and the check-in device 10 issues the passenger to the passenger. A set of the identification number of the simple card and the reservation number is transmitted to the passenger management center device 40 (step 301). In response to this, the passenger management center device 40 registers a set of the reservation number and the identification number of the simple card in the passenger list (step 302). When the registration process is completed, the check-in device 10 issues the simple card 20 (step 303).
[0019]
When the above processes are completed, the position management of the passenger holding the simple card 20 by the passenger management center device 40 is started. That is, the simple card 20 is detected by the access point 30 installed in the airport and connected to the network 100. Subsequently, the access point 30 transmits the identification number information of the simple card detected within the range covered by the access point 30 to the occupant management center device 40 (step 304), and the occupant management center device 40 The position information is registered (step 305). Then, every time the passenger moves within the airport and the access point 30 is switched, the identification number information of the simple card 20 detected by the access point is transmitted to the passenger management center device 40 each time. As a result (step 306), new position information is updated in the passenger management center device 40 (step 307).
[0020]
On the other hand, when a change in the boarding time of the aircraft or the like occurs, when an input of the details of the change is received from an operation manager or the like, the passenger management center device 40 refers to the reservation information in the passenger list and performs the change. The boarding guide message including the change is transmitted to the passenger's simple card 20 (step 308), and the boarding guide message is displayed on the message display unit 401 of the simple card 20 (step 309; FIG. 4). At this time, upon receiving the boarding guidance message, the simple card 20 outputs a ringtone to call attention to the passenger.
[0021]
When the boarding reception preparation is completed and an input indicating that boarding reception is started is received, the boarding gate device 50 transmits a boarding guidance message to the effect that boarding is possible to the passenger management center device 40. (Step 310). Upon receiving the transmission instruction, the passenger management center device 40 sends the boarding guide message to the simple card 20 of the passenger of the departure flight using the boarding gate based on the reservation information included in the passenger management list. Is transferred (step 311), and the boarding guide message is displayed on the message display unit 401 of the simple card 20 (step 312; see FIG. 4). Also at this time, upon receiving the boarding guidance message, the simple card 20 outputs a ringtone to alert the passenger.
[0022]
On the other hand, when the boarding time is approaching, or when the boarding time has passed, if the passenger does not appear, the boarding gate device 50 is called by the passenger management center device to call the passenger. A call message is transmitted to the server 40 (step 313). The content of the call message is not particularly limited, but any content that emphasizes the same content as the boarding guide message described above is more preferable. The occupant management center device 40 receiving the call message refers to the occupant list, transmits the call message to the simple card for which the boarding procedure has not yet been completed, and sends the call message to the boarding gate device 50. The position information of the corresponding simple card is transmitted (step 314).
[0023]
Then, the simple card 20 that has received the call message displays the call message on the message display unit 401 to alert the holder of the simple card (step 315; see FIG. 4) and the speaker. A warning sound is output from 403 (step 316). At this time, the output of the warning sound is continued until the confirmation button 402 is activated.
[0024]
On the other hand, the boarding gate device 50, which has received the position information of the simplified card to which the call message was transmitted, transmits the position information to a monitor or the like in order to inform the person in charge of the boarding gate of the caller. (Step 317).
[0025]
When the passenger arrives at the boarding gate guided by the boarding guide message or the like (step 318), the boarding gate device 50 collects the simple card 20 from the passenger and reads the identification number of the simple card. (Step 319) Then, it notifies the occupant management center device 40 that the collection of the simple card 20 of the identification number is completed (Step 320). The occupant management center device 40 having received the notification deletes the data corresponding to the identification number from the occupant list (step 321).
[0026]
In this way, the passenger can be checked-in and transmitted with reliable information for boarding without burdening the occupant with preparing a special device or performing a special operation. Also, even in the case where the passenger is delayed in the boarding time, the person in charge at the boarding gate or the like, based on the position information of the passenger provided from the passenger management center device 40, The passenger can be reliably found.
[0027]
As described above, the embodiment in which the present invention is applied to the management of the passengers of the aircraft has been shown and described, but as is apparent from the above description, the present invention is also applicable to passenger transport means other than aircraft such as ships and railways. And can be similarly applied.
[0028]
The matters described in the above embodiments and the contents of the drawings do not limit the technical scope of the present invention, and can be made by those skilled in the art within the scope of the claims. Needless to say, various modifications and corrections are included. For example, the above-described check-in device 10 accepts the insertion of an air ticket in addition to the reservation information. However, the check-in processing is executed only by inputting the reservation information, or the check-in device 10 is issued at a conventional counter. Various modifications, such as acceptance of a boarding pass, are possible. Further, for example, the above-described simple card 20 receives each message and outputs a ringtone. However, as the ringtone, it is possible to change the content of the output voice according to the content of each guide message. And changing the output time are also preferable modifications.
[0029]
【The invention's effect】
ADVANTAGE OF THE INVENTION According to this invention, a passenger's position can be grasped and boarding guidance can be reliably transmitted to a passenger. For example, if the passenger does not appear at the boarding gate after the boarding time, you can quickly search for the passenger and also provide information such as boarding guide, boarding time change, boarding gate change, etc. Only can be reliably communicated.
[0030]
In addition, according to the present invention, since the positions of all the scheduled passengers after check-in can be grasped, the effect of suppressing terrorism and hijacking is achieved.
[Brief description of the drawings]
FIG. 1 is a diagram showing an outline of a system configuration of the present invention.
FIG. 2 is a diagram illustrating an example of an arrangement of access points.
FIG. 3 is a flowchart illustrating an example of a flow of a passenger management process according to the present invention.
FIG. 4 is a plan view of the simplified card according to the embodiment of the present invention.
[Explanation of symbols]
10 Check-in device 20 Simple card (card terminal)
30 access point 40 passenger management center device 50 boarding gate device 100 network 401 message display section 402 confirmation button 403 speaker (voice output means)

Claims (12)

A passenger management center device that stores and holds a passenger list of each departure flight, a card terminal that displays a message transmitted from the passenger management center device, and a check-in device that includes a unit that issues the card terminal. An occupant management method in an occupant management system in which an occupant entrance device including means for collecting the card terminal and at least two or more access points for wirelessly connecting the occupant management center device and the card terminal are connected. And
The check-in device,
Receiving input of the passenger's reservation information, associating the reservation information with the identification number of the card terminal to be issued to the passenger, registering the passenger in the passenger list, and issuing the card terminal; ,
The boarding gate device,
Receiving an input of boarding start, transmitting a boarding guidance message to the passenger management center device,
The passenger management center device,
Referring to the passenger list, transferring the boarding guide message to the card terminal of the passenger of the departure flight using the boarding gate device,
The boarding gate device,
Recovering the card terminal from the passenger, and deleting information related to the card terminal from the passenger list,
A passenger management method. The passenger management method according to claim 1, further comprising:
The occupant management device,
Determining the current location of the card terminal based on an access point connected to the card terminal, and outputting the card terminal,
A passenger management method. The passenger management method according to claim 1, further comprising:
The boarding gate device,
At a predetermined time interval, requesting the position information of the card terminal registered in the passenger list associated with the own device, to the passenger management device,
The occupant management device,
Determining the current location of the card terminal based on an access point connected to the card terminal, and responding;
The boarding gate device,
Outputting the location information of the card terminal,
A passenger management method. The passenger management method according to any one of claims 1 to 3, further comprising:
The occupant management center device receives change information of the operation schedule from an operation manager, and boarding the card terminal registered in the occupant list of the departure flight according to the change information, based on the change information. Sending an invitation message;
A passenger management method. The passenger management method according to any one of claims 1 to 4, further comprising:
The passenger management center device performs the card terminal,
Outputting a voice indicating the arrival of the boarding guide message;
The card terminal accepts the operation of the passenger, stopping the output of the sound,
A passenger management method. A passenger management center device that stores and holds a passenger list of each departure flight, a card terminal that displays a message transmitted from the passenger management center device, and a check-in device that includes a unit that issues the card terminal. In a passenger management system comprising a boarding gate device provided with a means for collecting the card terminal and at least two or more access points for wirelessly connecting the passenger management center device and the card terminal,
The check-in device,
Means for receiving input of the passenger's reservation information, associating the reservation information with the identification number of the card terminal issued to the passenger, and registering the same in the passenger list;
Means for issuing the card terminal,
The boarding gate device,
Means for receiving an input of boarding start, causing the passenger management center device to transmit a boarding guidance message,
Means for collecting the card terminal from a passenger;
Means for deleting information related to the card terminal from the passenger list,
The passenger management center device,
Means for transmitting the boarding guide message to a card terminal of a specific passenger based on the passenger list,
Each of the access points,
Being disposed between the check-in device and the boarding gate device,
A passenger management system characterized by the following. The passenger management system according to claim 6, further comprising:
The passenger management center device,
In response to a request, based on an access point connected to the card terminal, to determine the current location of the card terminal, means for outputting,
A passenger management system characterized by the following. The passenger management system according to claim 6, further comprising:
The boarding gate device,
At a predetermined time interval, means for requesting the position information of the card terminal registered in the passenger list associated with the own device to the passenger management device,
Means for outputting position information of the card terminal,
The passenger management center device,
In response to a request, based on an access point connected to the card terminal, to determine the current location of the card terminal, means for responding,
A passenger management system characterized by the following. The passenger management system according to any one of claims 6 to 8,
The passenger management center device further comprises:
Means for receiving the operation schedule change information from an operation manager;
Means for transmitting a boarding guide message based on the change information to a card terminal registered in the passenger list of the departure flight pertaining to the change information,
A passenger management system characterized by the following. The passenger management system according to any one of claims 6 to 9,
The card terminal further comprises:
In response to the arrival of the boarding guide message from the occupant management center device, voice output means for outputting a voice,
Operating means for stopping the output of the sound,
A passenger management system characterized by the following. A card terminal issued by the check-in device of the passenger management system according to any one of claims 6 to 10 and collected by the boarding gate device,
Means for wirelessly connecting to the access point;
Means for displaying a message transmitted from the passenger management system side,
A card terminal characterized by the following. The card terminal according to claim 11, further comprising:
In response to the arrival of the boarding guide message from the occupant management center device, voice output means for outputting a voice,
Operating means for stopping the output of the sound,
A card terminal characterized by the following.

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