JP2003323482A - Real estate transaction system and computer readable recording medium - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a system for making real estate transactions by using portable recording media distributed to customers, connecting the customers' systems to a distributor's system using the Internet, and integrating information about them. <P>SOLUTION: The portable recording medium 26, which records connection information for connecting the customer's system 12 to the distributor's system 14 via the Internet 16, sales information, and link information for linking to a plurality of contents provided by the distributor's system, is set in the customer's system and connected with the distributor's system. The distributor's system includes a customer information database 40, a property information database 42, and an announcement information database 44, and records the customer information transmitted from the customers' systems onto the customer information database. According to information on the customers who are currently online, the distributor's system selectively integrates the information in the databases to provide the contents to the customers. <P>COPYRIGHT: (C)2004,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a real estate transaction system utilizing the Internet and a computer-readable recording medium, and in particular, a CD-ROM for a customer as a tool for communicating with the seller through the Internet. A portable recording medium such as, and through this recording medium, information in the recording medium,
It relates to a system and computer-readable recording medium that conducts real estate transactions by integrating the information provided by distributors and the information provided by customers. Stages where customers are interested in acquiring real estate, searching for real estate and purchasing Integrate communication between the customer and the seller over a series of stages (consciousness stage) related to the real estate transaction of the customer, such as a stage to consider the real estate, a stage to acquire real estate, a stage to create a home according to one's own preference, etc. Regarding the system.

[0002]

[Prior Art] The behavior of customers in real estate transactions is the stage where they are interested in acquiring real estate, the stage where they search for real estate that meets the conditions and consider purchasing, the stage where they acquire real estate, and create their own home according to their own tastes. It can be divided into several stages, such as the stage of creating, etc., and as the stage progresses, the customer's motivation for real estate acquisition increases and becomes more specific.

On the other hand, in the sale of homes such as new condominiums, sales activities such as newspaper advertisement placement, leaflet distribution, model room opening, etc. have been started by the dealer before and after the construction of the target condominium, and the customer is interested in acquiring a home. If you have one, you go to the model room and get information about its location, construction specifications, floor plan, property price, etc., and you will receive advice from the seller regarding financial planning, financing, etc. This stage is the stage where you are interested in buying a house and the stage where you search for a property that meets your requirements and consider purchasing it.

Then, if you decide to purchase the property,
The customer applies for registration of the desired housing unit (payment of application fee) in the model room, etc., and then draws lots, examines the loan, concludes a sales contract, concludes a monetary consumption loan agreement, pays the remaining balance of the property price, and pays various expenses. , The property will be handed over after going through registration-related delegation procedures. This is the stage to get a house.

In concluding the sales contract, the customer receives an explanation of important matters concerning the transaction property from a person who is qualified as the chief of the real estate transaction, and the important matters manuals in which the important matters are described each have a confirmation signature and a seal. It is legally stipulated that they should exchange information with each other. If the property is a condominium, etc., it is required to receive and approve the establishment of a management union, contract management contract to a condominium management company, management rules, etc.

[0006] Original bills such as sales contracts, important matters, contracts for management work, management agreements, etc. are provided to customers at the time of application registration, but the period from registration application to contract conclusion is one week to two. In many cases, it is a short period of a week, and its content is also difficult to understand because it has many legal elements, and it is rare for customers to carefully consider these matters before entering into a sales contract. And since these explanations are given in a short time at the time of concluding a sales contract, the degree of understanding of the customer also varies depending on the explanation skill of the chief transaction manager who is in charge of the explanation, and the contract is not fully understood by the customer. In some cases, cancellation of registration application, contract trouble at a later date, cancellation, etc. occur frequently.

[0007] Although there are some differences depending on the scale, the construction period of a condominium requires nearly one year, and it is common that there is a considerable period from the conclusion of a sales contract to the delivery of a property to a customer. During this period, the dealer holds events such as exhibitions of optional equipment and interior supplies, sales meetings, procedures for moving resident's cards, procedures for moving electricity, gas, water, telephone, etc., and various procedures necessary for moving in. , Follow the customer. This stage is the stage of creating a home according to the customer's own taste.

However, compared with the activities of the seller until the contract is concluded, the contact with the customer from the contract conclusion to the delivery of the property is extremely thin. for that reason,
During this time, there may be customers who terminate the contract. The reason for this is that the situation on the side of the seller that management cannot be achieved unless new properties are sold one after another, but housing acquisition is a major event for customers (many times in their lifetime. Although there is no event), there is an essential problem in the old-fashioned way of selling homes that only concludes a contract.

In recent years, a wide range of age groups, from young people to elderly people, use Internet communication by personal computers, and the Internet is used for sales activities in various fields. In the field of real estate transactions, real estate using the Internet is also used. Various attempts have been made to provide sales information. For example, condominium builders, distributors or intermediaries open their own websites,
There is a method of posting property information such as the location of sales properties, brokerage properties, properties that have been outsourced, layout, sales price, etc., and providing the information to customers, which has already been implemented by many distributors.

Further, when a customer who has a property database and a search function and accesses through the Internet desires to make a purchase, it mediates information between the customer and a seller, a broker or a customer who wants to sell. Real estate related intermediary system (JP 2002-41847 A, JP 20
No. 01-338166) has been proposed, and a system that enables simulation of floor plan using a three-dimensional CAD from a customer's personal computer via the Internet (Japanese Patent Laid-Open No. 2001-1).
Japanese Patent Publication No. 95499 and Japanese Patent Laid-Open No. 2001-134624) have also been proposed.

However, in all of these methods and proposals, the customer and the seller exchange the property information and the customer's purchase request information in a fragmentary manner through the Internet. Acting with purchase consciousness, reaching a contract, then receiving the property, moving in, and creating a house that reflects the customer's own preferences such as interior, throughout the series of stages, customers and distributors and intermediaries It was not intended for traders to communicate with each other over the Internet.

In recent years, due to the innovation of IT technology, the spread of broadband has progressed, and in an environment that is always connected to the Internet,
High-speed communication of contents consisting of large amounts of data such as photographs, computer graphics, moving images, animations, etc. has become possible, and from the early stage customer group who began to be vaguely interested in buying a home, For the customers who are in the stage of planning a housing acquisition, the seller and the customer interactively communicate with each other through the Internet, and from the initial stage of the customer's housing acquisition to the customer's own preference. By supporting up to the final stage of housing creation after acquisition, it is becoming possible to continue to foster the willingness of customers to acquire housing and to improve the contract rate of real estate sales.

[0013]

Therefore, the present invention is a CD to be distributed to a customer as a tool for the customer and the seller to communicate with each other through the Internet.
-Using a portable recording medium such as ROM, through this recording medium, the information in the recording medium, the information provided by the server on the seller side, the information provided by the customer are integrated,
It is an object to provide a real estate transaction system and a computer-readable recording medium for conducting real estate transactions, and after the customer is interested in acquiring the real estate, the real estate is acquired,
The challenge is to provide an integrated communication system between customers and distributors in a series of stages to create real estate (houses) according to their tastes.

[0014]

In order to achieve the above object, the real estate transaction system according to the present invention is a tool for a customer and a seller to communicate with each other via the Internet. It is composed of a portable recording medium to be distributed, a customer-side computer system including a reading device for starting the portable recording medium and reading the information recorded in the recording medium, and a seller-side computer system.

On the portable recording medium, connection information for connecting the customer's computer system to the seller's computer system via the Internet, sales information for real estate sales that is fixed and does not change, and the seller Link information for linking from the customer side computer system is recorded in a plurality of contents provided by the side computer system, and the distributor side computer system comprises a customer information database, a property information database, a notification information database and a server. .

The computer system on the dealer side records the customer information transmitted from the computer system on the customer side in the customer information database, and at least identifies the customer connected to the computer system on the dealer side, Based on the customer information of the customer, the information in the property information database and the notification information database is selectively integrated to provide the customer with the content.

The recording medium of the present invention is a tool for connecting a customer computer system and a distributor computer system via the Internet to allow the customer and the distributor to communicate with each other. A portable recording medium to be distributed, connection information for connecting the customer side computer system to the seller side computer system via the Internet, and sales information for fixed and unchanged real estate sales, Link information for linking from the customer side computer system is recorded in a plurality of contents provided by the distributor side computer system.

Therefore, according to the present invention, a recording medium such as a CD-ROM is used, and through this recording medium, information in the recording medium, information provided by the server on the dealer side, and provided by the customer. It is possible to integrate information and conduct real estate transactions, and after the customer is interested in acquiring real estate, acquire the real estate and sell with the customer in a series of stages that proceed to create real estate (home) according to their own taste It enables integrated communication with business operators, continuously motivates customers to buy, and improves the contract rate.

[0019]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of a real estate transaction system and a computer-readable recording medium according to the present invention will be described below in detail with reference to the accompanying drawings. FIG. 1 is a diagram showing a configuration of a real estate transaction system according to an embodiment of the present invention. The real estate transaction system 10 is a customer-side computer system 12 such as a personal computer.
(Hereinafter, referred to as a customer system), a computer system 14 for selling a house such as an apartment or a real estate (hereinafter, referred to as a system for a dealer), and an internet network 16 (hereinafter, referred to as a system for connecting both systems). It is called the Internet).

The customer system 12 includes a computer main body 18 such as a personal computer (PC), a display device 20 connected to the computer main body 18, and a printer 2.
2. Input device 24 such as keyboard and mouse, CD-RO
It is composed of a reading device 28 for activating a portable recording medium 26 such as M and reading the information. The portable recording medium is not limited to the CD-ROM 26, but may be a CD-ROM.
A readable / writable medium such as RW may be used, and the reading device 2
8 may also be a reading / writing device capable of handling the medium.

The system 14 on the distributor side has a content distribution server 32, a mail distribution server 34, a monitoring server 36, a link display server 38, a customer information database 40, a property information database 42, which are connected to a local area network (LAN) 30. It is composed of a notification information database 44. Although each of the above-mentioned servers and databases are illustrated as separate ones for convenience, it is also possible to configure them with a single server and a single database. In addition, a server installed in a model room opened by a distributor may be provided to provide information in cooperation with the model room, such as simulating the interior of a house by arbitrarily combining images of various interior goods. it can.

In this real estate transaction system 10,
As a tool for a customer to communicate with a distributor through the Internet, a portable recording medium such as a CD-ROM 26 is distributed to the customer, and information in the recording medium, a database from the distributor side, and a server are passed through the recording medium. Real estate transactions are performed by integrating the information provided by the customer and the information provided by the customer to the seller.After the customer has an interest in acquiring the real estate, the real estate is acquired and It is an integrated communication system between customers and distributors in a series of real estate transactions, such as considering real estate (house) creation.

In real estate transactions, as described above,
There are legally stipulated procedures such as signature of important matter description, stamping, signature of sales contract, stamping, etc., in the real estate transaction system 10 of the present invention.
The procedures during this period are naturally carried out by the parties in writing, and the real estate transaction system here means the customer and the dealer from the initial stage when they are interested in real estate acquisition to the written procedure such as sales contracts. This refers to a system that enables integrated communication up to the stage of home creation after acquisition, including support communication between people.

FIG. 2 is a schematic diagram for explaining the relationship between the stage (consciousness stage) and behavior of the customer for real estate acquisition. Stage I is a stage where the customer is vaguely aware of the acquisition of a house, and is concerned about the house, wanting a house, and staring at advertisements. In addition, it only accesses homepages related to homes, and the information about home sales is still far away. However, given the motivational stimulus at this stage, the customer will be more specific about the housing acquisition, such as region, budget and floor plan.

In stage II, the motivation for the customer to acquire a home becomes clear, and the customer's behavior is a searcher behavior, such as searching for a condominium, specifying a condominium to purchase, and considering a price-purchasable room. It becomes more and more purposeful and clear, and information about home sales becomes familiar. At this stage, if the range of desired homes and affordable homes is narrowed down to some extent, the customer proceeds to the communication stage of Stage III, where the customer listens to the sales representative or goes to the model room. We will move to the concrete action of, such as considering the room to purchase, considering funds and loans, examining various expenses such as taxes, and consulting with the sales staff.

At the stage of stage III, when the purchase intention of the customer is solidified, a purchase contract, a lottery, an explanation of important matters, etc. are executed, and then a sales contract, a money consumption loan contract, etc. are concluded. When the sales contract is concluded,
Until the property is handed over, the customer will proceed to the stage IV stage, which is the create period for creating a house, by examining the interior of the purchased house such as lighting and curtains, furniture, electrical products, etc. Become. Stage II
At stage I or stage IV, information about home sales becomes information around us, and it becomes closer to customers.

Therefore, at all stages of the customer's stage as described above, if the seller merely provides the information, the customer cannot be effectively supported and the satisfaction cannot be obtained. In particular, customers in the Internet environment are
If you want to make detailed inquiries about its location, environment, etc., want to approach revisiting the model room, or want to know the status of registration application for the dwelling unit you wish to purchase, you can apply for your own registration Want to learn about the contents of sales contracts and important matters manuals, and terms, and consider interiors, furniture, and electrical products for the dwelling units to be acquired, and proceed to create a home that suits your taste. Therefore, they have various behavioral desires such as dreaming and prefer to process them on the Internet.

Further, the distributor side can immediately respond to the above-mentioned request that occurs according to the customer's stage change, and can grasp the change on the customer side to obtain information matching the customer. It is important to actively provide. Therefore, a portable recording medium such as a CD-ROM to be distributed to the customer is used as a tool for the customer and the dealer to communicate through the Internet. Through this recording medium, the information in the recording medium and the seller side are used. The information provided by our server and the information provided by the customer are integrated, the seller and the customer communicate interactively, and by supporting the behavior of each stage of the customer, the customer's willingness to acquire a home is continuously maintained. It will be possible to improve the contract rate of real estate sales.

CD-ROM 2 distributed by the distributor to the customer
First, the content recorded in 6 is address information (URL) for connecting to the vendor system 14 on the Internet at the time of startup. The second is property information such as location, occupied area, floor plan, and price, which is a property brochure 1.
2a, important matter explanation and its explanation 12b, and other company introductions such as distributors and builders and their affiliated companies, performance introduction, tax guidance, various notification information, smart apartment selection, rental and detached houses and apartments I don't want to tamper with fixed (non-changing) information or contents such as comparisons,
This is sales information for selling real estate.

The third content recorded on the CD-ROM 26 is customer initial screen information 12c including link destination information, questionnaire form, customer registration screen information, registration application form 12d such as dwelling unit purchase registration application form, and the like. The information is information for the customer to communicate with the seller, and the information for the seller to collect information on the customer side that changes depending on the stage. This CD-ROM 26 is created by a seller and selected by a customer who has come to see a model room opened by the seller, or a customer who has made a request through a website opened by the seller, the seller by marketing research or the like. Distributed to customers who have done so.

On the other hand, in the property information database 42 of the dealer system 14, the purchase registration application status for each dwelling unit and the information for the customer to search or browse through the homepage established by the dealer, Information that changes over time, such as introductions of new properties for sale, fund calculation tools, model room latest information, housing study course latest information, real estate term dictionary, etc., is stored.

Further, the notification information database 44 has the latest sales information, the latest model room information, interior goods sales association, interior lecture, housing study course, as information for the seller to provide the customer with sales information promptly. Information that the seller wants to notify the customer, such as a homepage update guide, is stored.

[0033] Information such as a housing study course, an interior course, and an interior goods sales association is information for supporting the customer's housing creation (real estate creation activity). Contents such as basic knowledge, gardening, home and color classroom, storage study, house shape up "discard", etc. These may be linked with events in the model room, and outlines can be introduced on the homepage or announcement The information may be notified to the customer.

The above-mentioned contents of the property information database 42 and the notification information database 44 are merely examples, and the present invention is not limited to this. Needless to say, the customer can independently search and browse the necessary contents from these databases. However, it is possible for the seller side to take a finely tuned action of selecting the content that matches each customer based on the customer information stored in the customer information database 40 and providing the selected content to the corresponding customer. . That is, the customer information provided by the customer to the seller and various information provided by the seller are integrated, and the customer and the seller can interactively communicate with each other.

The customer who received the distribution of the CD-ROM 26,
The CD-ROM 2 is loaded on the reader 28 of the customer system 12.
6 is set and activated, the customer side system 12 is recorded in accordance with the information (URL) for connecting to the seller side system 14 on the Internet recorded in the CD-ROM 26.
Is connected to the vendor system 14.

When connected to the vendor system 14,
When the user authentication as described below is performed and the customer is a customer who has already been registered in the distributor system 14 (customer who has completed user registration), the customer system 12 displays a browser screen on the display device 20 according to the customer initial screen 12c. Link information is embedded in this initial screen, and the customer operates (clicks) any link button to
Customers who are connected to each server on the seller side via the Internet 16 and browse the information (contents) recorded in each database of the property information database 42 and the notification information database 44, and the customers recorded in the customer information database 40. Information can be rewritten. When the customer uses the CD-ROM 26 for the first time, an operation for user registration (reference numeral 21 in FIG. 1) described later is required.

The customer initial screen 12c is composed of a link information area A around which link buttons A1 to A34 are arranged and a data display area B surrounded by the link information area A as shown in FIG. In the initial state, an external view photograph and illustration of the property for sale are displayed in the display area B, and at the time when the connection with the seller system 14 is established, based on the customer information stored in the customer information database 40, The content distribution server 32 of the distributor system 14 sends the list of contents selected for the customer to the customer system 12 and displays it in the display area B.

By clicking a desired content from the content list displayed in the display area B, the customer can obtain and display the information of the corresponding content from the content distribution server 32. Further, the customer can obtain a desired content by clicking an arbitrary link button in the link information area A and display it in the display area B. The data displayed in the display area B can be printed by the printer 22 of the customer-side system 12. For example, if the customer wants to see a brochure of a property that he / she wants to purchase, he / she can click the link button of “View property brochure” and specify the property on the screen displayed next. From, the brochure of the corresponding property is obtained and displayed in the display area B.

[0039] If the customer wants to know the status of the purchase registration application for the desired room, he / she can click the "Registration application status" link button and specify the property and room number on the next screen to sell. The property information database 4 via the content distribution server 32 of the company system 14
The data such as the number of purchase registration applications for the corresponding room, the magnification, etc. is extracted from 2 and displayed in the display area B.

As described above, the customer does not need to be aware of whether the information of the desired content is in the CD-ROM 26 or the system 14 on the dealer side, and only operates the link button on the customer initial screen. You can get information. It is the link display server 38 that cooperates with the content distribution server 32 of the seller system 14 to detect the operated link button, determine the location of the content information to be displayed, and obtain the information. The mail delivery server 34 has a function of delivering an email from the distributor to the customer, and the monitoring server 36
Monitors the connection with the customer and monitors the mutual operation of the content distribution server 32, the link display server 38, and the mail distribution server 34.

Therefore, the customer sets the CD-ROM 26 in the customer side system 12 and operates the customer initial screen 12c displayed on the display device 20, so that the customer side system can be easily and always via the Internet 16. Communicate with 14 and receive contents 1
3. The latest information reception 15, mail information reception 17, mail transmission 19 and the like can be performed. Note that reference numeral 11 indicates reception of a direct mail (DM) sent from the seller.

On the other hand, in the dealer system 14, the person in charge operates the customer information database 40, the property information database 42, and the notification information database 44 from the client terminal device (not shown) connected to the LAN 30, and labels Output 31, contact for new registration 33, customer analysis 3
5. Processing such as property information input 37, notification information input 39, mail delivery instruction 41, access analysis 43, and access confirmation 45 can be performed. For example, by referring to the customer information from the customer information database 40, the label output 31 for sending the direct mail can be performed, and the information of the new sale property or the like can be sent to the customer as the direct mail.

At this time, instead of sending the direct mail to all the customers uniformly, it is possible to send the direct mail only to the customers whose information to be sent is valid based on the result of the customer analysis 35. That is, the distributor system 14 is
Based on the customer information stored in the customer information database 40, information matching the customer can be selected from the property information database 42 and the notification information database 44 and sent to the customer side system 12 via each server. .

Details of the various communication procedures described above between the customer and the distributor will be described in detail below.

"Initial setting of customer system". The customer
When the CD-ROM 26 distributed by the distributor is set in the reading device 28 of the customer side system 12, the browser is automatically started, a network connection initial screen (not shown) is displayed on the display device 20, and the personal computer is displayed. The network connection function of the computer 18 operates and the computer 18 is connected to the monitoring server 36 of the vendor system 14. The monitoring server 36 checks the cookie information set in the browser of the customer's personal computer 18 from the server side at the time of customer registration (user registration) performed at the first access, and if the cookie information can be checked, it means that the customer is a registered customer. As described above, the customer initial screen 12c is displayed, and if the cookie information cannot be checked, the customer is an unregistered customer and a user registration screen (not shown) is displayed.

In the display of the user registration screen for the unregistered user, the explanatory note of the real estate transaction system 10 is displayed, and the user registration form is displayed by the "Next" button. The customer inputs his / her name, address, e-mail address, and other personal attribute information according to this user registration form, and fills out a questionnaire form such as a desired dwelling unit. The entered registration details and questionnaire response will be displayed on the confirmation screen, and click the Confirm or Correct button. If there is no correction, the entered customer information is stored in the customer information database 40, and after the registration confirmation screen is displayed, the display automatically switches to the customer initial screen.

"Second and subsequent access from customers". When the customer sets the CD-ROM 26, the customer side system 1
2 is connected to the dealer system 14, and a customer initial screen 12c is displayed. The user authentication during this period is as described above, and when the connection is established, the content distribution server 32, as described above, the content list for the corresponding customer, for example, the latest information for each customer's desired dwelling unit, model room cooperation, etc. The course information and the like are displayed on the customer initial screen 12c of the customer side system 12. When the customer clicks on any content from the list, the screen switches and the detailed information of the content is displayed.

This content list is read by the content distribution server 32 from the property information database 42 and the notification information database 44 based on the user account of the corresponding customer stored in the customer database 40 and edited. The content such as the event guide provided to the customer is selected from the notification information database 44 regardless of the user account of the customer, and the information regarding the dwelling unit desired by the customer such as the information for each dwelling unit is set to the user account of the customer. Based on the property information database 4
It is selected from 2.

"Important item explanation". On the other hand, if the customer operates the "important item explanation" button in the link information area A,
The content distribution server 32 checks the history of how much the relevant customer has accessed the information on the important matter description from the customer information database 40 based on the user account of the customer via the monitoring server 36, and the access is not permitted. It is displayed on the customer system 12 from the end. In this case, the important matter instruction manual and its explanation are recorded in the CD-ROM 26, and the link display server 38 uses the CD-RO.
Notify the content distribution server 32 to display the information of M26. The configuration and processing procedure of the important matter description will be described in detail later, but the customer clicks the confirmation button for each item (paragraph) of the important matter explanation, and the monitoring server 3 via the content distribution server 32.
6, the information of the browsing position is transmitted, and is stored in the customer information database 40 based on the user account of the customer,
Repeat this operation until the final item (paragraph) of the important matter explanation.

When the process stop button is clicked in the middle of the important item explanation and the "important item explanation" button is clicked again at the next access, the browsing position information at the time of the previous end stored in the customer information database 40 is displayed. Based on this, the items to be explained next are selected, and the customer side system 1
It is displayed in 2. When the explanation up to the final item of the important matter manual is completed, a confirmation form (not shown) is displayed, and the customer checks the displayed confirmation contents and clicks the confirmation button. The mail delivery server 34 sends the confirmation contents to the customer's mail address by email, and also sends the same email to the contract person at the seller side.

In addition to the explanation of such important matters, the sales contract for the property, the management consignment contract for the condominium,
CD-RO to be distributed to customers beforehand regarding management agreements, etc.
It is also possible to record it in M26 and allow the customer to arbitrarily spend time studying in the same manner. In addition, the signature and stamped document specified by law will be delivered by mail after it is confirmed that the explanation up to the final item has been completed.

FIG. 4 is a flow chart showing the procedure for displaying and explaining the important matter instruction manual. (A) is a flow chart showing the overall flow of display and explanation, and (B) is an item (paragraph) of the important matter instruction manual. The contents are displayed every time,
It is a flow chart which shows the flow of the explanation basic set explained.

In step S11, a title screen for explaining important matters is displayed, and the customer selects either automatic reproduction (step S12) or reproduction for each item by the main menu (step S14). When automatic reproduction (step S12) is selected, reproduction of the explanation basic set for each item is started in step S13, and the process of step S13 is repeated until all the items of the important matter instruction manual are completed. The explanation basic set consists of each item of item outline, detailed explanation, summary confirmation, and for confirmation of content understanding and question and answer, make sure to stop (display summary confirmation screen) for each explanation item, After the customer clicks the confirmation button, proceed to the next item.

FIG. 5 is a diagram showing an example of an explanation screen for each item of the important item explanation. FIG.
(B) is a diagram showing a configuration of a detailed explanation screen. Both screens have the same structure, and display image areas 5a and 5d for displaying information such as a moving image and a figure of the explainer, heading areas 5b and 5e in which items of the important matters manual are listed, and explanatory text. It is composed of explanation areas 5c and 5f. Further, the items described on the corresponding screen are clearly indicated by underlining or highlighting in the heading areas 5b and 5e, and are also displayed in the screen title. By clicking the play button, each description is also played back as voice, and the customer can select the image area 5a, 5
Each explanation can be heard by voice while referring to the image displayed in d, and the reproduction can be stopped by clicking the stop button.

On the item outline screen of FIG. 5A, the explanation area 5
The explanation displayed in c is a brief explanation of the item, and (B)
On the detailed explanation screen of, the explanation displayed in the explanation area 5f is
It is a detailed description of the item. On the item outline screen, a selection button for the simple explanation mode and the detailed explanation mode is displayed, and the customer can select either the brief explanation mode or the detailed explanation mode by selecting this button. Further, the terms related to real estate transactions in the outline explanations and detailed explanations displayed in the explanation areas 5c and 5f are linked to the glossary,
For terms that the customer does not understand, it can be configured to refer to the glossary by clicking the relevant term.

When the customer selects the main menu in step S14, either continuous reproduction (step S15) or item reproduction (step S17) is further selected. When the continuous reproduction in step S15 is selected, the explanation basic set for each item is proceeded to in step S16, the process returns to the main menu, and the explanation of each item is sequentially advanced. Step S
If 17 item playback is selected, the customer's selected basic set of items is processed in step S18. In this item reproduction, the customer selectively selects an item from the important item explanations and refers to the explanation, or the item next to the item that was ended the last time when the next access is made after finishing the important item explanation process. It is used when referring to the explanation from.

Explanation of each item The processing procedure of the basic set is shown in FIG.
On the item outline screen of step S21 shown in (B), the customer can select either the simple explanation mode (step S22) or the detailed explanation mode (step S27).

When the simple explanation mode (step S22) is selected, a detailed explanation of the minimum necessary items among the items is sequentially displayed as detailed explanation 1 to detailed explanation 3 (steps S23 to S25). , Finally, the summary confirmation screen is displayed. The flow of display is the same when the detailed description mode (step S27) is selected, but detailed description 1A to detailed description 3A (step S28).
The explanation content displayed in step S30) is a more detailed explanation including matters other than the minimum necessary matters.

“Send mail magazine”. The mail delivery server 34 displays a delivery instruction screen (reference numeral 41) for a person in charge on a client terminal device (not shown) connected to the LAN 30. The person in charge registers the information of the content transmitted to the customer and the information such as the date, title, and basic URL to be registered for the mail magazine in the content distribution server 32, and then, from the customer information database 40, the customer to be distributed, Search the email address, display the results (number of items, setting conditions, etc.), click the delivery setting button, and enter the email content to be delivered.

Next, the person in charge is the announcement information database 4
4 or a desired content to be guided from the registered content list of the property information database 42 (a plurality of content may be selected), and the content to be distributed is confirmed. Then, after inputting the body content and title of the delivered mail and confirming the body content of the delivered mail and the like, the delivery instruction button is clicked. By this delivery instruction, the mail delivery server 3
No. 4 delivers to the corresponding customer's e-mail address, and the customer receives the e-mail newsletter.

At this time, the mail delivery server 34 delivers the title and date and time of the delivered mail to the monitoring server 36. The customer receives the e-mail newsletter on the customer side system 12 and clicks on the basic URL posted on it to connect to the link display server 38 of the seller side system 14. The link display server 38 delivers the customer's user account, time, and content number to the content distribution server 32 and the monitoring server 36,
The content distribution server 32 acquires the information of the corresponding content from the property information database 42 and the notification information database 44, and displays it on the customer side system 12.

"Access from other than CD-ROM". The customer may access the website of the seller side system 14 via the Internet provider without using the CD-ROM 26. In this case, the seller side system 14 authenticates whether the customer is a registered customer or not. Yes, and allow access only to registered customers. That is, the monitoring server 36 confirms whether or not the cookie information of the accessing customer side system 12 is registered in the seller side system 14, and if registered, inputs the already registered mail address and user password. , Customer information database 40 to check.

Next, the registered property name is entered on the property name designation screen, the customer information database 40 is similarly inquired and checked, and the property distribution server 32 is inquired about the property information, latest information and dwelling unit information of the customer, Display the customer's personal page. At this time, the monitoring server 36
Creates access information of the customer based on the user account of the customer, and stores the customer information database 4
Register to 0. If the customer who made the access is not registered, a system explanation screen is displayed to prompt the user to obtain the CD-ROM 26 and register the user in the system.

[0064]

As described above in detail, the real estate transaction system according to the present invention is a tool for a customer and a seller to communicate with each other via the Internet, and is created by the seller and distributed to the customer. The portable recording medium includes a portable recording medium, a customer-side computer system including a reading device that starts the portable recording medium, and reads information recorded in the recording medium, and a vendor-side computer system. Includes connection information for connecting the customer's computer system to the seller's computer system via the Internet, fixed sales information for real estate sales, and multiple pieces of information provided by the seller's computer system. Link information for linking from the customer computer system to the content is recorded.

The computer system on the seller side includes a customer information database, a property information database, a notification information database, and a server. The computer system on the seller side sends customer information transmitted from the computer system on the customer side. Is recorded in the customer information database, at least the customer connected to the seller computer system is identified, and the information in the property information database and the notification information database is selectively selected based on the customer information of the customer. Integrate and provide content to the customer.

The recording medium according to the present invention is a tool for connecting a customer computer system and a seller computer system via the Internet to allow the customer and the seller to communicate with each other. A portable recording medium to be distributed, connection information for connecting the customer side computer system to the seller side computer system via the Internet, and sales information for fixed and unchanged real estate sales, Link information for linking from the customer side computer system is recorded in a plurality of contents provided by the seller side computer system.

Therefore, according to the present invention, a portable recording medium such as a CD-ROM is used, and through this recording medium, the information in the recording medium, the information provided by the server on the seller side, and the information provided by the customer. Customers in a series of stages that can integrate the information that is provided, conduct real estate transactions, acquire the real estate after the customer is interested in the real estate acquisition, and proceed to create the real estate (home) according to their own taste. It is possible to continuously communicate with the seller and to cultivate the customer's willingness to purchase and improve the contract rate.

[Brief description of drawings]

FIG. 1 is a diagram showing a configuration of a real estate transaction system according to an embodiment of the present invention.

FIG. 2 is a schematic diagram for explaining a relationship between a stage (consciousness stage) and behavior of a customer for real estate acquisition.

FIG. 3 is a diagram showing a configuration of a customer initial screen displayed on the customer system.

4A and 4B are a flowchart showing a display of an important matter instruction manual and an explanation procedure, FIG. 4A is a flowchart showing an entire flow, and FIG. 4B is a flowchart showing a flow of an explanation basic set.

FIG. 5 is a diagram showing an example of an explanation screen of each item of important matter explanation, (A) is a configuration of a brief explanation screen, and (B) is a diagram showing a configuration of a detailed explanation screen.

[Explanation of symbols]

10 ... Real Estate Transaction System 12 ... Customer side computer system 14 ... Computer system of distributor 16 ... Internet network 18 ... Personal computer 20 ... Display device 22 ... Printer 24 ... Input device 26 ... CD-ROM 28 ... Reader 30 ... Local Area Network 32 ... Content distribution server 34 ... Mail delivery server 36 ... Surveillance server 38 ... Link display server 40 ... Customer information database 42 ... Property information database 44 ... Notification information database

Claims (15)

[Claims] 1. A tool for communication between a customer and a seller via the Internet, which is a portable recording medium created by the seller and distributed to the customer, and the portable recording medium is activated to start the recording medium. A computer system including a reading device for reading the information recorded on the computer, and a computer system for a seller, wherein the portable recording medium connects the computer system for the customer to the computer system for the seller via the Internet. Connection information for sale, fixed and unchanged sales information for real estate sales, and link information for linking a plurality of contents provided by the seller computer system from the client computer system are recorded, The computer system on the supplier side is a customer information database and property information. Database, notification information database, and server, the seller computer system records customer information transmitted from the customer computer system in the customer information database, and at least connects to the seller computer system. A real estate transaction system, which identifies a customer who has made a request, and selectively integrates information of the property information database and the notification information database based on the customer information of the customer to provide the content to the customer. 2. The real estate transaction system according to claim 1, wherein the sales information recorded on the portable recording medium includes explanation information of an important matter manual. 3. The link information recorded on the portable recording medium is customer initial screen information, and the customer initial screen information is content provided by the seller and content recorded on the portable recording medium. The real estate transaction system according to claim 1, comprising link information for linking to. 4. The computer system of the distributor comprises a monitoring server, and at the time of connection of the computer system of the customer, the computer system of the customer is authenticated and the user account of the customer is registered. The listed real estate transaction system. 5. The real estate transaction system according to claim 4, wherein the computer system on the dealer side includes a link display server, and controls switching of contents displayed on the computer system on the customer side. 6. The computer system according to claim 5, wherein the distributor computer system includes a content distribution server, and distributes the content switched and controlled by the link display server to the customer computer system. Real estate transaction system. 7. The monitoring server, the link display server, and the content distribution server are constituted by a single server or a plurality of servers.
Real estate transaction system described in. 8. The real estate transaction system according to claim 1, wherein the customer database stores customer information transmitted from the customer side computer system and a questionnaire reply written by the customer. 9. The real estate transaction system according to claim 1, wherein the property information database stores at least customer purchase application information for a property to be sold. 10. The real estate transaction system according to claim 1, wherein the notification information database stores at least support content for supporting a customer's real estate creation activity. 11. The real estate transaction system according to claim 1, wherein the customer information database, the property information database, and the notification information database are composed of a single database or a plurality of databases. 12. A portable recording medium, which is a tool for connecting a customer-side computer system and a distributor-side computer system via the Internet to allow the customer and the distributor to communicate with each other, and which is created by the distributor and distributed to the customer. The connection information for connecting the computer system on the customer side to the computer system on the seller side via the Internet, the sales information for fixed and unchanged real estate sale, and the computer system on the seller side are A computer-readable recording medium, wherein link information for linking from the customer-side computer system is recorded in a plurality of contents to be provided. 13. The computer-readable recording medium according to claim 12, wherein the sales information includes an explanation related to an important matter manual. 14. The computer-readable recording medium according to claim 12, wherein the sales information includes property information of a sales target. 15. The computer-readable record according to claim 12, wherein the link information is information for displaying a link destination button arranged on a customer initial screen displayed on the customer side computer system. Medium.