JP2003182799A - Integrated management system in combined business of gas station and convenience store - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a point-of-sales (POS) system capable of easily managing and operating oil sales in a self-service fueling system at a franchise retailer's shop. <P>SOLUTION: An integrated POS system 5 includes a self-fueling device 7 comprising a fueling machine 83, an order making machine 63 for processing of an order of fuel by a customer to transmit to the fueling machine 83 and to output its sales information, a meter 85, a gas POS unit 61 for preparing fuel data based on the sales information transmitted from the order making machine 63 and measurement results of the meter 85, and a meter signal translator machine 81 for translating a signal of the measurement results of the meter 85 into a language processable by the unit 61. The gas POS unit 61 transmits sales data of the fuel to a management computer 3 in a franchise head office and settles the sales data for outputting fuel payment data. <P>COPYRIGHT: (C)2003,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a self-fueling monitoring device, a gasoline POS system, and a sales management system, and in particular, a franchise retailer that sells fuel oil handled by a flow rate unit and products handled by a number unit together. It targets self-refueling monitoring devices for businesses, gasoline POS systems, and integrated sales management systems equipped with them.

[0002]

2. Description of the Related Art A gasoline POS system has been developed and used as a sales management system exclusively for fuel oil at a gas station (SS) in compliance with its own specifications.

In recent years, due to improvement of safety management technology and deregulation, a self-lubricating system in which a customer himself / herself performs a refueling work has been approved and has begun to spread. In addition, the adoption of the self-fueling system has made it possible for franchise retailers to sell fuel oil. In this format, magazines,
Conventionally, a sales management system developed to sell a wide variety of products such as bento boxes and canned juices (hereinafter referred to as unit sales products) that are handled in units of units has been used.

[0004]

However, if the sales data of fuel oil, which is a product handled by a flow rate unit (hereinafter referred to as a flow rate sales product), is to be centrally managed in real time together with the number of products sold, the number of products will be sold. Since the specifications of the sales management system for merchandise and the specifications of the sales management system for fuel oil are significantly different, it has been found that a huge investment is required to integrate the two systems. Such investment is possible at the franchise headquarters, but it was extremely unrealistic for the store to bear such expenses.

Further, even in the case of the self-fueling system, it is necessary to confirm the customer's fueling work for safety management, and it is a great loss in terms of management efficiency to have personnel for this purpose near the fueling machine. Becomes

The present invention has been made in view of the above-mentioned circumstances, and an object thereof is to provide a self-fueling monitoring device which can be easily managed and operated even in a store in a franchise retail business and contributes to efficient utilization of human resources. It is to provide a gasoline POS system and an integrated management system in a combine business of a gas station and a convenience store.

[0007]

The present invention solves the above problems by the following means.

That is, according to the present invention, the self-fueling device is connected to the self-fueling device for supplying the fuel oil of a desired oil type by the operation of the customer himself, and the self-lubricating device is operated until the safety is confirmed by the staff. Prohibits the refueling operation of the refueling device,
There is provided a self-lubrication monitoring device that cancels the refueling prohibition process of the self-fueling device by the operation of the staff when the safety of the self-fueling device is confirmed by the staff.

Further, according to the present invention, there is provided a gasoline POS system installed in a franchise system retail store, which is capable of supplying fuel oil of a desired oil type by the operation of the customer himself, and A self-fueling device including a ordering machine connected to a fueling machine, processing a fuel oil order from the customer and transmitting the order to the fueling machine, and outputting sales information according to the order, and the customer using the fueling machine. Connected to the weighing machine and the ordering machine and the weighing machine, which measures the flow rate of the oil type provided to and outputs the signal of the measurement result,
A gasoline POS main body that creates fuel oil sales data based on the sales information and the measurement result and transmits the fuel oil sales data to a management computer managed by the franchise headquarters to settle the fuel oil sales data and output the fuel oil settlement data. And connected to the weighing machine and the gasoline POS body,
A gasoline POS system is provided, which includes a weighing machine signal translator that processes a signal of the measurement result from the weighing machine and translates the signal into a language that can be processed by the gasoline POS main body.

Further, according to the present invention, the above-mentioned gasoline POS system, a convenience store POS register for processing and outputting sales information of a piece-for-sale product, and the gasoline PO
Connected to the S system and the convenience store POS register,
The unit sales product sales information is processed and the unit sales product sales data is transmitted to the management computer in real time, and the unit sales product sales information is settled by the badge processing and integrated with the fuel oil settlement data, and the store is sold. An integrated sales management system is provided which includes a store controller that outputs settlement data of all sold products in.

[0011]

DETAILED DESCRIPTION OF THE INVENTION Some embodiments of the present invention will be described below with reference to the drawings. In each of the following figures, the same parts are designated by the same reference numerals,
The description thereof will be appropriately omitted.

FIG. 1 is a block diagram showing a schematic configuration of an embodiment of an integrated sales management system according to the present invention. The integrated sales management system 1 shown in the figure includes a management computer 3 installed at the headquarters of a franchise retailer and an integrated POS system 5 installed at a store.

The integrated POS system 5 is an embodiment of the gasoline POS system according to the present invention, and includes a store controller 51 and CVSPOS registers 53, 5.
5, 57, a gasoline POS main body 61 connected to the store controller 51, a terminal device 63 and a self-service console 71.

The terminal device 63 is a gasoline POS main body 61.
And transmits the sales data of the fuel oil to the gasoline POS main body 61. The self-service console 71 is a display device D that also serves as a touch panel type input means.
Pc (see FIG. 7) is connected to the gasoline POS main body 61 and also to the terminal device 63.
It has a function of displaying the operating status of No. 3 on the display device DPc and further assisting the customer's operation of the terminal device 63 through the operation of the touch panel of the display device DPc. The self-service console 71 is an embodiment of the self-fueling monitoring device according to the present invention, the details of which will be described later.

CVSPOS registers 53, 55, 57
Is connected to the store controller 51 and transmits sales data and the like of the unit sale product to the store controller 51.
The store controller 51 transmits the goods receipt data of the number-selling product and the sales data transmitted from each CVSPOS register 53, 55, 57 to the management computer 3 of the head office, and at the same time, calculates the sales data of the number-selling product. Then
The adjustment data relating to the fuel oil transmitted from the store controller 51 is integrated and tabulated and output to a printer (not shown) or displayed on a display (not shown).

The gasoline POS main body 61 is a terminal device 63.
Receives the fuel oil receipt data and the fuel oil sales data from the fuel oil, and transmits the fuel oil receipt data to the management computer 3 of the headquarters in almost real time (about every hour), and the fuel oil sales data is subjected to the badge processing. (Once / day) It is transmitted to the management computer 3 of the head office, while the sales data of the fuel oil is settled by the badge processing, and this settlement data is transmitted to the store controller 51.

The management computer 3 has a flow rate in addition to the unit sales product sales processing unit 15, unit sales product inventory management unit 31, head office accounting processing unit 11, analysis system 33, master management unit 35, and storage devices MR1 and MR2. It includes a sales product data processing unit 19, a flow sales product sales processing unit 17, a flow sales product inventory management unit 23, a distribution data processing unit 25, a credit processing unit 27, and a credit data processing unit 29. The head office accounting processor 11 has a deposit matching unit 13.

The unit sales product sales processing unit 15 collects sales data of unit sales products transmitted from the store controller 51 of the store in real time, and the head office accounting unit 11
And the quantity-selling product inventory management unit 31 and the analysis system 33. In addition, the unit sales product inventory management unit 31 uses the store controller 51 in real time to supply the unit sales product data and the unit sales unit sales unit 15 to supply sales data. Manage the inventory status of individually sold products.

The flow rate sales commodity data processing unit 19 supplies the sales data of the fuel oil supplied from the gasoline POS main body 61 to the flow rate sales commodity sales processing unit 17, and the credit settlement data to the credit processing unit 27. . The flow rate sale product data processing unit 19 further supplies the flow rate data of the sold fuel oil to the flow rate sale product inventory management unit 23.
The flow rate sales product inventory management unit 23 is a gasoline POS main body 6
Based on the stock data of the fuel oil supplied from 1 in almost real time and the sales data of the fuel oil supplied from the flow rate sales product data processing unit 19, the stock information of the fuel oil in each store is managed for each oil type. Then, the inventory information is supplied to the physical distribution data processing unit 25. Logistics data processing unit 25
On the basis of the supplied inventory information and a pre-programmed fuel oil purchase plan, prepares distribution data for purchasing and transmits it to the distribution computer 210 of an external fuel oil selling company. Thus, for example, even if the sales amount of fuel oil increases more than expected, it is possible to instruct the original selling company to deliver the fuel oil in an amount that can cope with the increase. The flow rate sales product sales processing unit 17 supplies the sales data of the fuel oil supplied from the flow rate sales product data processing unit 19 to the head office accounting processing unit 11 and the analysis system 33.

The credit processing unit 27 supplies data for credit settlement to the processing computer 220 of each credit company via the dedicated communication network JCN. Each credit company performs credit settlement processing for each customer, deposits the sales price into a predetermined account of the franchise headquarters, and deducts the sales price from the account of each customer. When each customer operates the terminal device 63 of the store to apply for an order with a general credit card or a membership card, the credit data processing unit 29 acquires the information recorded on the card via the gasoline POS main body 61. To do. Here, if the sales amount is up to a predetermined limit, as will be described later, if the validity of the card is confirmed by the terminal device, credit is provided to the customer in advance. When the transaction amount exceeds a predetermined limit amount, the credit data processing unit 29 uses the acquired card information as an external dedicated communication network JCN and CAF.
It is transmitted to each credit company via IS to inquire whether credit is possible, and the returned inquiry result is the gasoline POS main body 61.
It is returned to the terminal device 63 via. As described above, according to the integrated sales management system 1 of the present embodiment, the specifications of the gasoline POS main body 61 and the terminal device 63 are made common in all stores that handle fuel oil, so that the online authority is received. Will be possible. With this, as will be described later, it becomes possible to carry out a credit card transaction without a signature, and the convenience of the customer can be further enhanced. The "membership card" refers to a special card issued by the headquarters in order to give various benefits to the customer in cooperation with a desired credit company or the like.

The head office accounting processing unit 11 collectively collects the sales data of the unit sales product supplied from the unit sales product sales processing unit 15 and the fuel oil sales data supplied from the flow rate sales product sales processing unit 17. After processing, the accounting processing of the head office and each store is executed, and a deposit schedule list for each store is created and supplied to the deposit inquiry unit 13. Deposit inquiry section 1
3 collates the deposit schedule list supplied from the head office accounting processing unit 11 with the settlement data of the badge processing supplied from the store controller 51 of the store for each store. The deposit inquiry unit 13 also acquires deposit information at each store from a predetermined transaction bank, and checks whether or not cash has been deposited into the account in the name of the head office according to the deposit data.

The analysis system 33 is a basic material for formulating a management strategy for each store or for the entire franchise based on the sales data supplied from the unit sales product sales processing unit 15 and the flow sales product sales processing unit 17. To create. This basic material includes inventory information of flow rate sales products at each store. The sales price setting manager at the headquarters monitors this inventory information, and when there is a store whose inventory decrease tempo is lower than planned due to sluggish sales caused by price cuts at other dealers nearby, for example, It is possible to revise the product basic master of the management department and change the selling unit price of the store for each oil type. The analysis system 33 also executes information management of customers who are members, and adds / changes the customer master stored in the storage device MR1.

The master management unit 35 manages the basic product master, and executes modification / abolition of the products handled and modification / abolition of the master such as price revision as necessary. The revised product basic master is the store controller 51 and gasoline PO of the store.
The latest product basic master is immediately transmitted to the S system main body 61 and stored in the storage device MR2. As a result, it becomes possible to quickly and flexibly change the selling unit price, particularly the selling unit price of fuel oil.

As described above, according to the integrated sales management system 1 of the present embodiment, the sales data of the flow-rate sales products, which has not been handled in the franchise system retail business, is combined with the sales data of the unit sales products. Can be managed centrally. In addition, a payment schedule list is created based on the sales data obtained in real time, and the matching process is executed with the settlement data supplied from the store controller 51 of the store in the badge process, so the payment status in the store is checked. It can be centrally managed along with the payment status based on the sales of sales products. Further, since the master of the flow rate sale product is also incorporated into the product basic master, the price revision information can be smoothly transmitted from the head office to the store. As a result, the price of fuel oil can be changed flexibly and in a timely manner, and it is possible to develop a price strategy that cannot be handled by conventional SS. For example, by taking advantage of the self-refueling method, by lowering the selling price at a time when the number of customers decreases, for example, at midnight,
The utilization rate of the equipment can be more averaged. Also,
For example, it is possible to promote the expansion of the customer base by promoting the increase of female customers by setting Ladies' Day. In addition, by planning a special service for members, it will be possible to promote an increase in the number of members through the sale of fuel oil.

Further, in the franchise system retailer, although the types of products handled and the selling prices are all decided by the headquarters, the products handled by a full-time store instructor will be decided based on the agreement of the store manager according to the individual circumstances of the store. The item and sales price of may be changed. Integrated sales management system 1 of this embodiment
According to this, the master management unit 35 can manage not only the number-of-sale products but also the price of fuel oil, so that the price of fuel oil can be easily and quickly changed for each store according to the sales situation of an individual store.

Furthermore, since credit / membership credit inquiry / settlement data processing can be executed, there is no restriction on the processing system of a specific fuel oil vendor or credit company. This makes it possible to flexibly select a customer, and also to execute transactions with a plurality of former selling companies and credit companies.

FIG. 2 is a block diagram showing a more detailed structure of the integrated POS system 5 shown in FIG. As shown in FIG. 2, the integrated POS system 5 includes a weighing machine signal translator (PIF: Pump InterFace) 81 and weighing machines 85a to 85a.
85d and the oil level gauge 95 are further included. In addition, the terminal device 63
a to 63d are ordering machines 65a to 65 as external POSs.
d and change machines 67a to 67d, respectively. Each change machine is connected to each order machine.

In this embodiment, each of the measuring instruments 85a-8a
5d and the oil level gauge 95 are the low-speed dedicated LAN 1 (SS-LA
N) is connected to the weighing machine signal translator 81. On the other hand, the terminal device 63 and the self-service console 71 are
It is connected to the gasoline POS main body 61 by a high-speed LAN 2 using Ethernet (registered trademark). The weighing machine signal translator 81 constitutes an interface between SS-LAN and Ethernet, processes the weighing signals output from the weighing machine 85 and the oil level gauge 95, and orders the ordering machines 65a to 65d of the terminal devices 63a to 63d. And transmitted to the gasoline POS main body 61.

Here, an example of installation of the integrated POS system 5 will be described with reference to FIG. FIG. 3 is a schematic diagram showing an example of a store in which the integrated POS system 5 of this embodiment is installed. The stores shown in the figure are a general convenience store CVS, a restaurant RT, and a pharmacy DS.
And a gas station SS. The CVSPOS register 53 (53a, 53) shown in FIG. 1 and FIG.
b) is the counter CT1 of the convenience store CVS
The CVSPOS register 55 is installed in the pharmacy DS, and the CVSPOS register 57 is installed in the restaurant RT. The display device DPc of the self-service console 71 is a convenience store CV.
The counter CT1 adjacent to the S counter CT1 is installed toward the clerk side. The terminal device 63 is installed on the island IL in the gas station SS. Also, Island I
The state of L is always captured by a television camera (not shown), and the image is displayed on a receiver (not shown) provided adjacent to the display device DPc on the counter CT2. As a result, the state (safety) of the island IL and its surroundings can be monitored by visually confirming the refueling work by the customer himself.

FIG. 4 shows the island I including the terminal device 63.
It is a perspective view showing the appearance of the self-fueling device 7 provided on L. The self-fueling device 7 includes a fueling device 83 provided adjacent to the terminal device 63.

FIG. 5 is a front view showing a schematic configuration of the terminal device 63. The terminal device 63 includes an external POS 65 and a change dispenser 67. The external POS 65 has a controller unit 110, an order operation unit 120, and a printer 150. The controller unit 110 controls the entire self-fueling device 7. The order operation unit 120 includes a touch panel TP that also serves as a display unit and an input unit, and the card reader 1 provided in the credit / membership card insertion slot 124.
25 and a speaker SP for voice guidance.
The card reader 125 reads the information of the credit / membership card that the customer has passed through the credit / membership card insertion slot 124, and the read information is read by the controller unit 11
It is transmitted to the gasoline POS main body 61 via 0. The change machine 67 includes a bill unit 130 and a coin unit 140.
And a coin return port 144. Banknote unit 130
Accepts the insertion of banknotes when the customer selects cash payment, and returns banknotes for fishing when there are fishing banknotes. Similarly, the coin unit 14
0 accepts the insertion of coins from the coin insertion slot 142 and returns the change to the coin return slot 144.

Returning to FIG. 2, the gasoline POS main body 61 is
As described above, the sales data of the fuel oil transmitted from each terminal device 63 is transmitted to the management computer 3 of the headquarters in real time, and the sales data is settled by the badge processing. FIG. 6 shows an example of a form of fuel oil sales data which is settled and output by the daily total. As shown in the figure, in the sales record column Cc by product, the number of sales, quantity, net sales amount, various tax deposit amount and sales amount for each oil type are described so that they can be easily viewed on a daily basis and cumulative total. To be done. Further, in the credit sales statement column Cb, fuel oil sales data by general credit / membership card is described, and the number of sales and the sales quantity of each credit card are output as a daily / cumulative list. Further, in the transaction-based sales performance column Ca, the total sales performance on the day (daily total) is output in a list by settlement type, and the number of transactions, net sales amount, consumption tax amount, and sales amount are described.

In this way, since the sales settlement data at each store is output at that store by the badge processing, the store manager (franchisee) uses the fuel as well as the information on the sales margin of the conventional unit sales product. The sales margin of oil can be grasped within the same day. In the present embodiment, the sales data is settled by the badge processing of the daily total. However, the present invention is not limited to this, and it may be settled for each time zone, for example. Further, in FIG. 6, the output example of the fuel oil sales data is shown.
Collects the sales data of the unit sales product and the sales data of the fuel oil in a unified manner, because the sales data of the unit sales product and the adjustment data of the fuel oil transmitted from the gasoline POS main body 61 are integrated. Of course, it can be output.

Next, the operation of the self-service console 71 will be described with reference to FIGS.

The self-service console 71 is connected to the controller unit 110 of the terminal device 63, receives a signal indicating the operating status of the terminal device 63 and the fuel dispenser 83, displays the signal on the display device DPc, and further displays the signal. The display device DPc has a function of assisting the customer's refueling work by operating a touch button provided on the display device DPc.

First, when a customer who visits a store places a car horizontally on the island IL of the gas station SS for refueling and gets off, the situation is imaged by a monitoring camera (not shown) and the image is received on the counter CT2 of the convenience store CVS. It is displayed on a machine (not shown). The refueling machine 63 is set so that refueling cannot be performed until a staff member (clerk) confirms the safety and then performs an operation for releasing the prohibition. In the present embodiment, when the staff member presses the touch button B52 of the display device DPc of the self-service console 71, the self-service console 71 issues a command to release the prohibition to the fuel dispenser 83 via the controller unit 66 of the terminal device 63. Supply.

More specifically, when the customer opens the protective cover DC (see FIG. 4) of the terminal device 63, the display device DPc of the self-service console 71 is
As shown in FIG. 7, an image image that schematically represents the appearance of the customer and a prohibition release button B52 are displayed. On the other hand, the touch panel TP of the external POS 65 is shown in FIG.
The image shown in (a) is displayed. On the touch panel TP, touch buttons B2 to B for selecting a transaction settlement method
8 is displayed, and a message prompting the user to select a payment method is displayed above it, "Please select a payment method." In the external POS 65 of this embodiment, "cash"
(Touch button B2), "credit" (touch button B4),
"Member card" (touch button B6) and "IC card"
Four types of payment methods (touch button B8) are selectable. Further, on the upper left of the touch panel 22, a “call staff” button B1 for the customer to call the clerk when the operation method is unknown or when some trouble occurs.
Is displayed. The message on each screen is also output as voice guidance by the speaker SP.

FIGS. 8A to 8F show display examples of the touch panel TP showing the main procedure of the order operation by the customer.
For example, when the customer presses the “credit” button B4 or the “member card” button B6, as shown in FIG. 8B, an image schematically showing the entire order operation unit 120 is displayed together with the message “please pass the card”. Credit / credit for reading the information displayed and recorded on the card
Encourage the customer to pass a credit card or a membership card through the membership card insertion slot 124. If the customer desires to cancel the operation, a "cancel" button B12 is displayed in the lower left corner of the touch panel TP. This point is common to the screens of FIGS. 8C to 8F and 10 described below. Further, for a customer who wants a receipt, as shown in FIG. 8C, a screen for confirming whether or not to issue a receipt is displayed (buttons B14 and B16). Also, FIG.
When the customer presses the IC card button B8 on the screen shown in (a), although not shown in particular, a screen prompting the customer to insert an IC card into the IC card reader insertion slot 126 is displayed.

When the designation of payment is completed, FIG. 8 (d)
As shown in, the touch panel TP switches to a screen for prompting the designation of the oil type for which refueling is desired. Here, the "regular" button B22, the "high-octane" button B24 and the "light oil"
Button B26 is displayed. When the external POS 65 is connected to a fuel dispenser capable of refueling four types of oil, a button B28 for selecting the fourth oil type can be displayed in the empty area at the lower right of the screen.

When the customer designates a desired oil type, FIG.
As shown in (e), a screen prompting the user to specify the amount of refueling is displayed. Here, numeric keypad button B34 and "liter" button B
In addition to the method of directly specifying the amount of lubrication with 38, numeric keypad B3
4 and the method of specifying with the amount of money using the "Yen" button B36,
By pressing the "full" button 32, it is possible to select a method of designating the amount of refueling until the fuel tank of the customer's automobile is filled with fuel oil. FIG. 8F shows an example of a screen prompting the customer to confirm the designated refueling amount. In the example shown in the figure, the screen is displayed when the customer selects cash settlement and designates "high-octane" gasoline as 18.00 liters. Since cash payment is selected in this example,
The message "Please insert cash" is displayed, which prompts the customer to insert cash. In this example, since the customer puts in only cash of an amount less than the amount of cash corresponding to the specified amount of refueling, the refuelable quantity is displayed within the range of the entered amount, and a screen prompting the customer to confirm is displayed. Has become. When the customer presses the confirmation button B44, a command signal is sent from the controller unit 10 to the fuel dispenser 5, and the fuel oil of the designated oil type system is supplied in the designated amount (if the amount is less than the designated amount, refueling is possible. It will be ready to supply.

Customer's payment method selection screen (FIG. 8)
From (a)) a screen for specifying the product and quantity used (Fig. 8)
By the time (f)), if the staff in the counter CT2 of the convenience store CVS can confirm the safety of the customer,
The clerk presses the touch button B52 of the display device DPc of the self-service console 71, whereby
The refueling machine 83 is ready for self-refueling.

As described above, according to the self-service console 71 of the present embodiment, since the refueling permission is given by remote control, it is not necessary to have a person having a professional qualification to be stationed near the refueling machine 83. As a result, the staff can deal with customers even at sales corners other than SS, so that human resources can be effectively utilized. On the other hand, even from the customer side, if you want to trade with credit,
As mentioned above, you can settle without a sign by the online authority, and if you want to make a transaction with cash, you can settle with the change machine 67. Therefore, as long as there is no operational obstacle such as safety management, you can only operate the terminal device 63 mechanically. You can buy fuel oil. As a result, self-fueling with excellent convenience becomes possible.

Before the refueling prohibition is released by the self-service console 71, the nozzle hook 164 of the refueling machine 83 is released.
When the refueling nozzle 162 is disengaged from the display device DPc, an image schematically indicating this is displayed on the display device DPc, as shown in FIG. The clerk who sees this image keeps refueling prohibited and gives a voice instruction to the customer, for example, through the speaker SP of the refueling machine 83, or the clerk visits the refueling machine 83 by himself or herself.
Is returned to the nozzle hook 164.

When the prohibition of refueling is canceled by the self-service console 71 and the order operation by the customer is completed, the touch panel TP of the external POS 65 is a screen prompting the customer to start refueling work, as shown in FIG. Switch to. The customer removes the refueling nozzle 162 from the nozzle hook 164 of the refueling machine 83 (see FIG. 4) according to the message “Please insert the nozzle into the refueling port and start refueling” on the screen (see FIG. 4). (Not shown)
The fuel nozzle 162 is inserted into and the lever is gripped to supply the fuel oil of the designated oil type. Meanwhile, on the display device DPc of the self-service console 71, as shown in FIG.
An image schematically showing that gasoline is being refueled is displayed. Further, on the touch panel TP of the external POS 65, as shown in FIG. 12, a screen for prompting the return of the refueling nozzle 162 after the refueling work is displayed.

When the customer finishes refueling the quantity designated by the ordering machine 65 and returns the refueling nozzle 162 to the nozzle hook 164, this is detected by the nozzle switch 166 (see FIG. 4) and the refueling operation is completed. The signal indicating that
3 is sent to the external POS 63.

When the refueling operation is completed, as shown in FIG. 13, a screen for settlement is displayed on the touch panel TP of the external POS 63 and the printer 150 issues a receipt. In addition, when there is change, the change is returned from the coin return port 144, and the fishing bill is returned from the bill unit 130. At this time, the self-service console 7
As shown in FIG. 14, the display device DPc of No. 1 displays the deposit amount, the sales amount, and the change amount, and by displaying the message “change”, the money is returned.

FIG. 15 (a) shows a "cancel" button B1 without the need to refuel after the customer has specified the products and quantity to be used.
A display example of the touch panel TP of the external POS 63 when pressing 2 is shown. When the customer presses the "confirm" button B44, the cancellation time and the deposit amount are displayed on the display device DPc of the self-service console 71 as shown in FIG. It indicates that the deposited money has been returned.

16 and 17 are diagrams for explaining the operation of the self-service console 71 for avoiding a danger when a serious situation may occur in safety management. When the refueling time by the customer is longer than the set value, the refueling machine 83 transmits a warning signal to that effect to the self-service console 71. As shown in FIG. 16, the self-service console 71 displays a message “refueling time is over” on the display device DPc on the assumption that some operation error or the like has occurred, and a high-pitched buzzer is emitted from a speaker (not shown). Call to warn the staff. In addition, FIG. 17 shows an example of a warning display displayed on the display device DPc when a refueling nozzle other than the refueling nozzle of the oil type designated by the customer is removed before the prohibition is released. In the same figure, it is shown that the refueling nozzle of "light oil" has come off even though the customer has specified regular or high octave, and in this case also, as in the case of FIG. Not emit a high-pitched buzzer from the speaker to warn staff.

FIGS. 18 and 19 show the external POS 65 and the self-service console 71 when the card that has passed through the card reader 125 is unhandled when the customer selects a credit card or a membership card as the settlement method. FIG. 7 is a diagram illustrating the operation of FIG. If the customer's card cannot be handled for some reason, the touch panel TP of the external POS 63 is informed that the card cannot be handled as shown in FIG. 18, and another settlement method is selected and operated from the beginning. A message prompting you to try again is displayed, and voice guidance is played from the speaker SP.
The reason why it cannot be handled is found by a credit inquiry with the management computer of the credit company via the credit POS main body 61 and the credit data processing unit 29 of the management computer 3 of the head office, so the display device DPc of the self-service console 71 is displayed. Is displayed so that the clerk can see the specific reason at a glance. FIG. 19 shows a specific example of these displays on the display device DPc. FIG. 10A shows an example of display indicating that the card has been invalidated due to expiration or the like. FIG. 7B is a display notifying that the card cannot be mechanically and electrically handled due to the cause of the card side due to damage to the card, unreadable reading of the recording section, or the like. Further, (c) and (d) of the same figure are indications indicating that the card is an accident card and an illegally used card, respectively. Further, FIG. 7E is a display notifying other negative check errors. In this case,
A specific error code is displayed in (XXX). In this way, the self-service console 71 of this embodiment is
According to this, the trouble that may occur when the customer selects the payment by the card is detected, and the clerk is notified of the specific cause thereof, so that the store side can promptly determine the method for dealing with the customer. As a result, it is possible to smoothly carry out oil type sales using a credit card or the like. On the other hand, in the case of a card that is illegally used, even a refueling permission is not given, so it is possible to ensure the security of transactions.

20 to 23 are diagrams for explaining the operation of the external POS 65 and the self-service console 71 when some trouble occurs in the change dispenser 67. (A) of each figure is one display example of the touch panel TP of the external POS 65 in each trouble, and (b) of each figure is
When the trouble shown in each figure (a) occurs, the self-service console 71 for informing the staff of the state.
An example of a display appearing on the display device DPc of FIG. FIG. 20 (a) is an example of a display in the case where the storage of the banknote unit 130 or the coin unit 140 is full, and therefore it is not possible to accept the input of new money for cash settlement by the customer. 21 (a) is a banknote unit 13
A display example is shown when the required amount of change cannot be dispensed because there is not enough coins in the storage of 0 or the coin unit 140. Further, FIG. 22A shows the bill unit 13 because the bills inserted by the customer are not in good condition.
FIG. 23A is a display example when a trouble occurs in the transport mechanism of 0 and a bill is jammed. Further, FIG. 23A shows a display example when another error occurs in the change machine 67. In any case, in addition to each message on the screen, for example, a voice guidance "Calling a staff member, please wait" is output from the speaker SP. This also applies to the cases shown in FIGS. 24 to 26 described below. The display of each (b) of FIGS. 20 to 23 allows the attendant to know the specific contents of the trouble that has occurred in the change dispenser 67, and therefore the external PO where the trouble has occurred.
It is possible to go to S65 from the counter CT2 and perform necessary treatment in a timely manner.

24 (a) and 25 (a) show an external POS 65 when a trouble occurs in the printer 150.
Each display example of the touch panel TP is shown in FIG.
25B and FIG. 25B show examples of messages displayed on the display device DPc of the self-service console 71 in response to each trouble. Figure 24
(A) shows one display example when the printing paper is out,
Further, in FIG. 25A, other errors are displayed in the printer 15
An example of the display when 0 occurs is shown.

Finally, FIG. 26 shows each display example when a trouble occurs in the weighing instrument 85, and FIG.
One display example of the touch panel TP of OS65 is shown, (b)
Is the display device D of the self-service console 71
An example of a display in Pc is shown.

As described above, according to the self-service console 71 of the present embodiment, the danger that may occur with self-refueling is detected and notified to the staff visually and audibly, so that the occurrence of an accident can be prevented. be able to. This provides an environment in which both customers and stores can conduct transactions safely. In addition, regarding other troubles, regardless of whether it is due to the hardware or the cause on the customer side, it detects possible troubles and provides an appropriate message to the customer. Since the notification is given, it is possible to efficiently sell the fuel oil by self-fueling.

Although one embodiment of the present invention has been described above, it goes without saying that the present invention is not limited to the above-described embodiment and can be appropriately modified and executed without departing from the technical scope thereof.

[0055]

As described above in detail, the present invention has the following effects.

That is, according to the present invention, there is provided an integrated sales management system that centrally manages sales data of flow rate sales products together with sales data of unit sales products.

Further, according to the present invention, since the fuel oil sales data is settled by the badge processing and the fuel oil settled data is output, the gasoline POS system for providing the store management information to the fly chisies in a timely manner. Provided.

Further, there is provided a self-lubrication monitoring device which operates the self-lubrication system safely and efficiently.

[Brief description of drawings]

FIG. 1 is a block diagram showing a schematic configuration of an embodiment of an integrated sales management system according to the present invention.

FIG. 2 is a block diagram showing a more detailed configuration of the integrated POS system shown in FIG.

FIG. 3 is a schematic diagram showing an example of a store in which the integrated POS system shown in FIG. 1 is installed.

FIG. 4 is a perspective view showing an external appearance of a self-fueling device provided on the island shown in FIG.

5 is a front view showing a more specific configuration of the terminal device shown in FIG.

FIG. 6 shows an example of a form of fuel oil sales data that has been settled and output on a daily basis by the gasoline POS system shown in FIG.

FIG. 7 is an explanatory diagram of a specific operation of the self-service console shown in FIG.

8 is a diagram showing a display example of a touch panel included in the terminal device shown in FIG.

9 is a diagram showing a display example of a display device included in the self-service console shown in FIG.

10 is a diagram showing a display example of a touch panel included in the terminal device shown in FIG.

11 is a diagram showing a display example of a display device included in the self-service console shown in FIG.

12 is a diagram showing a display example of a touch panel included in the terminal device shown in FIG.

13 is a diagram showing a display example of a touch panel included in the terminal device shown in FIG.

14 is a diagram showing a display example of a display device included in the self-service console shown in FIG.

FIG. 15A is a diagram showing a display example of a touch panel when a customer presses a “cancel” button,
(B) is a diagram showing a display example of the display device of the self-service console in this case.

16 is a diagram showing a display example of a display device included in the self-service console shown in FIG.

17 is a diagram showing a display example of a display device included in the self-service console shown in FIG.

18 is a diagram showing a display example of a touch panel included in the terminal device shown in FIG.

19 is a diagram showing a display example of a display device included in the self-service console shown in FIG.

20 is a diagram illustrating operations of the external POS 65 and the self-service console 71 when a trouble occurs in the change dispenser included in the terminal device illustrated in FIG.

21 is a diagram illustrating operations of the external POS 65 and the self-service console 71 when trouble occurs in the change dispenser included in the terminal device illustrated in FIG.

22 is a diagram illustrating operations of the external POS 65 and the self-service console 71 when a trouble occurs in the change dispenser included in the terminal device illustrated in FIG.

23 is a diagram illustrating operations of the external POS 65 and the self-service console 71 when a trouble occurs in the change dispenser included in the terminal device illustrated in FIG.

24 is a diagram illustrating operations of the external POS 65 and the self-service console 71 when trouble occurs in the printer included in the terminal device illustrated in FIG.

FIG. 25 is a diagram illustrating operations of the external POS 65 and the self-service console 71 when a problem occurs in the printer included in the terminal device shown in FIG.

26 is a diagram illustrating operations of the external POS 65 and the self-service console 71 when a trouble occurs in the printer included in the terminal device illustrated in FIG.

[Explanation of symbols]

1 integrated sales management system 3 management computer 5 integrated POS system 7 self-lubricating device 15 unit sales product sales processing unit 11 headquarters accounting processing unit 13 deposit verification unit 17 flow rate sales product sales processing unit 19 flow rate sales product data processing unit 23 flow rate Sales product inventory management unit 25 Logistics data processing unit 21 General credit card sales processing unit 27 Credit data processing unit 29 Credit data processing unit 31 Quantity sales product inventory management unit 33 Analysis system 35 Master management unit 51 Store controller 53, 53a, 53b, 55,57 CVSPOS register store 61 gasoline POS main body 63, 63a to 63d terminal device 65, 65a to 65d external POS (ordering machine) 67a to 67d change machine 71 self-service console 81 weighing machine signal translator 83 refueling machine 85a to 85d Weighing instrument 95 Oil level gauge 110 Controller unit 120 Order operation section 124 Credit / membership card insertion slot 125 Card reader 126 IC card insertion slot 127 IC card reader / writer 130 Banknote unit 140 Coin unit 142 Coin slot 144 Coin return slot 150 Printer 162 Refueling nozzle 164 Nozzle hook 166 Nozzle switch DC protective cover DPc display device IL island MR1, storage device SP speaker TP touch panel

Continuation of front page (51) Int.Cl. ⁷ Identification code FI theme code (reference) G07F 15/04 G07F 15/04 G07G 1/12 361 G07G 1/12 361Z

Claims (10)

[Claims] 1. A self-lubricating device connected to a self-lubricating device for supplying a fuel oil of a desired oil type by a customer's own operation, and the self-lubricating device is operated until the safety of the self-lubricating device is confirmed by a staff member. A self-lubrication monitoring device that prohibits and releases the lubrication prohibition process of the self-lubrication device by the operation of the staff when the safety of the self-lubrication device is confirmed by the staff. 2. The self-lubrication monitoring device according to claim 1, wherein information regarding the operation of the customer to the self-lubricating device is acquired and the clerk is visually or audibly notified. 3. The self-lubrication monitoring device according to claim 1 or 2, wherein error information of the self-lubrication device is acquired and the clerk is notified visually or audibly. 4. A gasoline POS system installed in a store of a franchise type retailer, which is capable of supplying fuel oil of a desired oil type by a customer's own operation, and connected to this oiler. Processing and transmitting fuel oil orders by the customer to the refueling machine,
A self-lubricating device including an ordering machine that outputs sales information according to the order, a weighing machine that measures a flow rate of an oil type provided to the customer by the refueling machine and outputs a signal of a measurement result, the order Machine and the weighing machine, create fuel oil sales data based on the sales information and the measurement result, and transmit the fuel oil sales data to a management computer managed by the franchise headquarters, and settle the fuel oil sales data to produce fuel. A gasoline POS body that outputs oil settlement data, a weighing machine that is connected to the weighing machine and the gasoline POS body, processes the signal of the measurement result from the weighing machine, and translates into a language that the gasoline POS body can process. A gasoline POS system including a machine signal translator. 5. The gasoline POS according to claim 4, wherein the ordering machine includes a change machine that accepts an input of money and outputs a change when the customer selects payment by cash. system. 6. The self-lubrication monitoring device according to claim 1, further comprising:
Or the gasoline POS system according to item 5. 7. The gasoline POS system according to any one of claims 4 to 6, and a convenience store P for processing and outputting sales information of a piece-sold product.
The OS register, the gasoline POS system, and the convenience store POS register are connected to process the unit sales product sales information and transmit the unit sales product sales data to the management computer. An integrated sales management system, comprising: a store controller that integrates with fuel oil settlement data and outputs settlement data of all sold products in the store. 8. The management system further comprises the management computer connected to the gasoline POS system and the store controller to obtain the fuel oil sales data and the unit sales product sales data, wherein the gasoline POS system is for each oil type. The storage information of the fuel oil is input, and the storage information for each oil type is transmitted to the management computer in substantially real time, and the management computer, based on the storage information and the fuel oil sales data, each oil type. The integrated sales management system according to claim 7, further comprising a flow rate sales product inventory management unit that manages fuel oil inventory information for each shop. 9. The gasoline POS main body creates the fuel oil sales data based on a unit price master in which the selling unit price of the fuel oil is set in advance, and the management computer stores the headquarters based on the fuel oil inventory information. When there is a store where it is desirable to change the selling unit price of the fuel oil according to the manager's judgment, the unit price master for changing the selling unit price in the unit price master to a desired selling unit price based on the operation of the manager. The revision directive,
9. The integrated sales management system according to claim 8, further comprising a master management unit for transmitting to the gasoline POS main body of a corresponding store. 10. The management computer processes the unit sales product sales data and the fuel oil sales data to create settlement data for each store, and the settlement data and the settlement by the badge processing acquired from the store controller. The integrated sales management system according to claim 8 or 9, further comprising an accounting processing unit that collates with data.