JP2003168013A - Method, device and system for supporting reception of order of printer, and recording medium - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a printer order reception supporting method, etc., capable of presenting the estimation of a printer most suitable for each customer and efficiently receiving the order of the printer. <P>SOLUTION: The method is provided with a process for transmitting the data of an order receiving picture for enabling a customer to specify the device body and/or option equipment of a printer to be ordered to customer's information terminal equipment 10 through a communication line, a process for receiving the data of request contents transmitted from the customer on the basis of the order receiving picture displayed on the terminal equipment 10 through the communication line, a process for selecting a printer matched with the customer and generating estimation data on the basis of the data of the request contents received from the terminal equipment 10, and a process for transmitting the estimation data to the terminal equipment 10 through the communication line. <P>COPYRIGHT: (C)2003,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a printing press order support method, a printing press order support device for supporting an order for a main body of a printing press such as a digital stencil printing press, optional equipment, and consumables.
The present invention relates to a printing press order support system and a computer-readable recording medium recording a program executed by a computer used in the printing press order support device.

[0002]

2. Description of the Related Art Conventionally, when ordering a leasing or purchasing lease of a printing machine such as a digital stencil printing machine from a customer, a sales representative in charge of a sales office visits the customer and hears requests from the customer. After that, I went back to the sales office and made a quote and a proposal. Then, at a later date, after taking the quotation and the like to the customer and presenting it to them to negotiate an order, they received the final order.

[0003]

In the above-mentioned order receiving method for the printing press, it is necessary for the sales person in charge to visit the customer several times, so that it takes a long time from the first request from the customer to the confirmation of the order. As a result, operating costs tended to be expensive. Further, if the sales person in charge does not have sufficient information about the various types of printing machines for which orders are received, there is a risk that it will not be possible to present an estimate or proposal of an optimal printing machine that meets the customer's wishes.

The present invention has been made in view of the above background, and an object of the present invention is to provide an optimum quotation of a printing press to each customer in real time and to efficiently receive an order for the printing press. A printing press order support method, a printing press order support device, a printing press order support system, and a recording medium having a program readable by the printing press order support device.

[0005]

In order to achieve the above-mentioned object, the invention of claim 1 is a printing press order support method for supporting an order reception of a printing press, which is an apparatus main body of a printing press to be ordered and / or Or, based on the step of transmitting the data of the order acceptance screen for the customer to specify the optional equipment to the information terminal device of the customer through the communication line, and the order acceptance screen displayed on the information terminal device of the customer. And receiving the data of the request content transmitted by the customer via the communication line,
A step of selecting a printing machine suitable for the customer to generate data of the quote content based on the data of the request content received from the information terminal device of the customer; and the data of the quote content via the communication line. And a step of transmitting the information to the information terminal device of the customer. Further, the invention of claim 9 is a printing press order support device for supporting an order for a printing press, and a communication interface unit for transmitting and receiving data to and from a customer's information terminal device via a communication line,
A data storage unit for storing the data of the order acceptance screen for the customer to specify the apparatus main body and / or the optional equipment of the ordering target printing machine and the data relating to the apparatus main body and / or the optional equipment of the printing machine for which an order can be received. And the data of the order acceptance screen is transmitted to the information terminal device of the customer through the communication line, and the request content transmitted by the customer based on the order acceptance screen displayed on the information terminal device of the customer Data is received via the communication line, and based on the request content data received from the information terminal device of the customer, a printing machine suitable for the customer is selected to generate the estimate content data, and the estimate content is generated. And a data processing unit for transmitting content data to the information terminal device of the customer via a communication line. Claims 1 and 11
In the invention, the printing machine suitable for the customer is selected based on the data of the content requested by the customer to generate the data of the estimated content, and the data is transmitted to the information terminal device of the customer through the communication line.
When each customer receives the content of the quotation at the information terminal, the optimal quotation of the printing press is presented to each customer. Also,
By transmitting / receiving the data of the customer's request content and the data of the quotation content to / from the information terminal device of the customer via the communication line, it becomes possible to efficiently receive the order for the printing machine. Here, the above-mentioned "order for printing press" includes not only an order for purchasing a printing press, but also an order for renting a printing press such as a lease or rental. The "communication line" may be the Internet or LAN (Loca
In addition to a communication line using a computer network such as l Area Network), a communication line in which devices for exchanging information are connected by a dedicated line can also be used (the same applies to the claims below).

According to a second aspect of the present invention, in the printing press order receiving support method according to the first aspect, the order confirmation data transmitted by the customer based on the quotation content displayed on the information terminal device of the customer is transmitted through the communication line. It is characterized by having a step of receiving via the. The invention of claim 12 is
12. The printing press order acceptance support device according to claim 11, wherein the data processing unit receives, via a communication line, order confirmation data transmitted by the customer based on the estimate content displayed on the information terminal device of the customer. It is characterized by being According to the inventions of claims 2 and 12, the order can be confirmed and the order details can be confirmed based on the order confirmation data transmitted by the customer based on the estimate contents.

According to a third aspect of the present invention, in the printing press order acceptance support method according to the first or second aspect, the temporary ordering data transmitted by the customer based on the quoted contents displayed on the information terminal device of the customer, It is characterized by having a step of receiving via a communication line. According to a thirteenth aspect of the present invention, in the printing press order acceptance support device according to the eleventh or twelfth aspect, the data processing unit is transmitted by the customer based on the estimated content displayed on the information terminal device of the customer. It is characterized in that provisional order data is received via a communication line. According to the inventions of claims 3 and 13, the contents of the temporary order can be confirmed based on the temporary order data transmitted by the customer based on the contents of the quotation.

According to a fourth aspect of the present invention, in the printing press order support method of the first, second or third aspect, the data of the estimated contents includes image data of the main body of the selected printing press and / or the optional equipment. It is characterized by that. According to a fourteenth aspect of the present invention, in the printing press order acceptance support device according to the eleventh, twelfth or thirteenth aspect, the estimate content data includes image data of the main body of the selected printing press and / or optional equipment. It is characterized by. In the inventions of claims 4 and 14, the appearance of the main body of the printing press and / or the image of the optional equipment can be grasped by the customer, so that the customer can easily decide whether or not to finally place the order. become able to.

According to a fifth aspect of the present invention, in the printing press ordering support method according to the fourth aspect, the image data included in the data of the estimated contents is obtained by operating the apparatus main body and / or optional equipment of the selected printing press. It is characterized in that it is moving image data when it is present. According to a fifteenth aspect of the present invention, in the printing press order acceptance support device according to the fourteenth aspect, the image data included in the estimate content data indicates that the device main body and / or the optional device of the selected printing press are operating. It is characterized by being moving image data at that time. According to the fifth and fifteenth aspects of the present invention, it is possible for the customer to more easily experience whether or not to finally place an order, because it is possible to experience those operations in a simulated manner by means of the moving image of the main body of the printing press and / or the optional equipment. You will be able to judge.

According to a sixth aspect of the present invention, in the printing press order acceptance support method according to the fourth or fifth aspect, the data of the estimated contents is a plurality of operation sound data of the main body of the selected printing press and / or optional equipment. It is characterized by including. According to a sixteenth aspect of the present invention, in the printing press order acceptance support device according to the fourteenth or fifteenth aspect, the estimate content data includes a plurality of operation sound data of the selected printer main body and / or optional equipment. It is characterized by that. According to the sixth and sixteenth aspects of the present invention, since the operation sound of the main body of the printing press and / or the optional equipment can be simulated, the customer can more easily determine whether to finally place an order.

According to a seventh aspect of the present invention, in the printing press order acceptance support method according to the sixth aspect, the data of the estimated contents includes data of a reference sound for the customer to judge the magnitude of the operation sound. It is what According to a seventeenth aspect of the present invention, in the printing press order acceptance support apparatus according to the sixteenth aspect, the estimate content data includes reference sound data for a customer to determine the magnitude of the operation sound. To do. According to the seventh and sixteenth aspects of the present invention, it is possible to accurately determine the magnitude of the operating sound of the main body of the printing machine and / or the optional device based on the reference sound.

The invention of claim 8 is the method of claim 1, 2 or 3 wherein the data of the order acceptance screen includes campaign information about the printing press. Further, the invention of claim 18 is the printing press order support device of claim 11, 12 or 13,
The data of the order acceptance screen includes campaign information about the printing press. According to the eighth and eighteenth aspects of the present invention, it is possible to promote the order receipt by immediately and accurately transmitting the campaign information regarding the printing press to the customer.

According to a ninth aspect of the present invention, in the printing press order support method of the first, second or third aspect, the request content data includes data for specifying a customer, and the estimate content data is the data. It is characterized in that it is generated using the privilege data set based on the past order record of the customer. According to a nineteenth aspect of the invention, in the printing press order acceptance support apparatus according to the eleventh, twelfth, or thirteenth aspect, the request content data includes data for identifying a customer, and the data processing unit It is characterized in that it is configured to generate the data of the above-mentioned estimate contents by using the data of the privilege set based on the past order record. According to the ninth and nineteenth aspects of the present invention, it is possible to promote the order receipt by presenting the estimate considering the privilege set based on the past order record to the customer.

The invention of claim 10 is the invention of claim 1, 2 or 3.
In the printing press order support method, the data of the request content includes data of the customer's business type, and the data of the quotation content is a device main body and / or option of the printing press selected so as to match the customer's business type. It is characterized in that it is generated for a device. In addition, claim 20
In the printing press order acceptance support apparatus according to claim 11, 12 or 13, the request content data includes data of a customer's business type, and the data processing unit is selected to suit the customer's business type. It is characterized in that it is configured to generate the data of the above-mentioned estimate contents for the main body of the printing machine and / or the optional equipment. According to the tenth and twentieth aspects of the present invention, it is possible to propose an optimum printing machine according to the customer's business type.

The invention of claim 21 is based on claim 11, 12,
In the printing press order receiving support device of 13, 14, 15, 16, 17, 18, 19 or 20, the communication line via the Internet is used to exchange data with the customer's information terminal device by WWW (World). Wide Web)
It is characterized by being performed via a page. According to the twenty-first aspect of the present invention, the customer can transmit the order details data of the printing press by using general-purpose browser software that handles WWW pages on the Internet. In addition, by setting links on other WWW pages or search sites, you can order a printing machine WWW
Make the page easily accessible to customers.

The invention of claim 22 is based on claim 11, 12,
In the printing press order acceptance supporting device of 13, 14, 15, 16, 17, 18, 19, 20 or 21, a computer for executing data processing in the data processing unit based on a program is used. Is. In the twenty-second aspect of the invention, the content of the data processing in the data processing unit can be easily changed by modifying the program or replacing it with another program.

A twenty-third aspect of the present invention is a printing press order support system for supporting an order for a printing press.
2, 13, 14, 15, 16, 17, 18, 19, 2
It is characterized in that it is equipped with a 0, 21 or 22 printing press order support device and an information terminal device used by the customer. According to the invention of claim 23, based on the data of the customer's request contents transmitted from the customer's information terminal device, the printing press order support device selects a printing press suitable for the customer and obtains the quotation contents data. It is generated and transmitted to the customer's information terminal device via the communication line. When each customer receives the content of the quotation at the information terminal, the optimal quotation of the printing press is presented to each customer. In addition, by efficiently transmitting and receiving data such as customer request content data and quotation content data between the printing press order support device and the customer information terminal device via a communication line, it is possible to efficiently receive orders for the printing press. Can be done.

According to a twenty-fourth aspect of the present invention, in the printing press order acceptance support system of the twenty-third aspect, the data processing unit of the printing press order acceptance support device is configured by using a computer that executes the processing of the data based on a program. It is characterized by that. In the invention of claim 24,
The content of data processing in the data processing unit can be easily changed by modifying the program or replacing it with another program.

The invention of claim 25 is a computer-readable recording medium, which is executed by a computer used in the printing press order support device of claim 22 or the printing press order support device of the printing press order support system of claim 24. It is characterized in that a program for recording is recorded. This claim 2
According to the fifth aspect of the invention, the program recorded on the recording medium is read and executed by the computer,
Data processing can be performed in the printing press order support device. The delivery of the above "Program" is
CD-ROM with a program recorded as digital information
It may be performed using a recording medium such as the above, or may be performed via a communication line such as a computer network.

[0020]

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, an embodiment in which the present invention is applied to a printing press order support method for supporting an order for purchasing a digital stencil printing machine (hereinafter referred to as "printing machine"), and an apparatus and system thereof will be described. To do.

FIG. 1 is a block diagram showing a schematic configuration of hardware in a printing press order acceptance support system according to an embodiment of the present invention. The printing press order support system according to the present embodiment includes a customer information terminal device (hereinafter referred to as “customer terminal”) 10 and a printing press order support device installed in an order management center 2 that supports an order for a printing press ( A system that enables efficient ordering of printing machines from customers by transmitting and receiving data to and from the "order support server" 20 via a communication line via the Internet 40. Is.

In FIG. 1, the order receiving support server 20 is C
A data processing unit 201 including a PU or the like, an input unit 202 such as a keyboard or a mouse, an output unit 203 such as a CRT, a liquid crystal display or a printer, a data storage unit 204 such as a memory or a hard disk device, a modem, a terminal adapter (TA) , A computer having a communication interface unit 205 using a router or the like, and the like. The order support server 20
May be configured using a single computer, or may be configured such that a plurality of computers cooperate to process data. The hardware including the computer and the like is controlled by software including a predetermined program and various setting data groups, and various data processes for supporting the ordering of the printing machine are executed. It should be noted that part of this data processing unit may be configured using electronic circuit components such as an LSI designed as a dedicated data processing circuit. Further, the customer terminal 10 can also be configured by using a computer like the order support server 20.

The order support server 20 of the order management center 2 also receives the customer terminal 10 via the communication interface 205 and the communication line via the Internet 40.
Connected with.

In the data storage unit 204 of the order support server 20, the data of the order contents received from each customer, the model of each printing machine, the resolution of the plate, the color of the ink and the paper, the kind of the paper (high quality). Data such as paper, rough paper), price, and other information about printing machines that can be ordered, data about customers such as purchase records, and the like are stored. Also, the customer terminal 10
The data of the quotation content transmitted and presented to the customer is also stored.
Further, in order to allow the customer to have a simulated experience of operating the printing press, moving image data, operation sound data, etc. of the printing press are also stored.

Various data processing such as transmission of order contents data and reception of quotation contents data in the order support server 20 are realized by appropriately combining various kinds of software (including some registered trademarks) as illustrated below. be able to. As an operating system (OS) of the computer used as the order support server 20,
MS-DOS, OS / 2, Windows (registered trademark)
3.1, Windows95 / 98 / 98SE / ME,
Windows NT (registered trademark) / 2000 / XP),
NetWare, MacOS, UNIX (registered trademark),
Solaris, PC-UNIX (Linux, Fre
eBSD, etc.), TRON, etc. (The above includes the trademarks of each company. The same applies hereinafter.) TCP is used as a communication protocol between the order support server 20 and the customer terminal 10.
/ IP (Transmission Control Protocol / Internet Pro
tocol), http (Hypertext Transfer Protocol),
ftp (File Transfer Protocol), PPP (Point to
Point Protocol), IPX / SPX (Internetwork Pa
cket eXchange / Sequenced Packet eXcahnge) etc. As a language for describing various information in sentences,
HTML, dynamic HTML, XHTML, XM
There are markup languages such as L, VRML, and TEX. The WWW browser used on the terminal 10 is Intern
Examples include et Explorer and Netscape Navigator (Communicator). The format of the image file transmitted and received between the server 20 and the terminal 10 is PDF (Po
rtable Document Format), PS (Post Script), J
There are PEG, GIF, BMP and the like. In addition, the format of moving image and sound files of the printing machine is MPEG.
(Motion Picture Expert Group), Motion-JPE
G, AVI, etc. In addition, streaming technology (for example, Real Time Streaming Protocol (RTSP) was used)
Data that can be played back with Progressive Networks' RealAudio or RealMovie) may be used. Order support server 2 above
C, C ++, V are used as programming languages and script languages for software that processes data with 0.
B (Visual Basic), JAVA (registered trademark), Per
1, JavaScript, VBSscript, ASP
(ActiveServer Pages), CGI (Common Gateway In)
terface) etc.

In the WWW page displayed on the customer terminal 10, a script such as a JAVA script is embedded in the text described in HTML so that the customer and the order support server 20 can interactively exchange data. However, it can be designed so as to be described in dynamic HTML, or to be linked with a database of various data such as images and an image processing program via CGI or ASP.

The various general-purpose software and the dedicated software for supporting the printing machine order are the CD-RO.
Computer-readable recording of optical disks such as M, CD-R, CD-RW, MO, and DVD, magnetic tapes and magnetic disks such as FD, HD, and ZIP, and semiconductor memories such as memory cards and stick-type memories. It is recorded on a medium and distributed. Further, these software can be distributed via a communication line such as the Internet.

FIG. 2 is an explanatory diagram showing the flow of data in the printing press order support system of this embodiment.
FIG. 6 is a flowchart showing an example of an order receiving procedure for a printing machine using the system. The order receiving support server 20 in this printing press order receiving support system has at least a function as a WWW server, and each customer displays a WWW page such as an order reception screen on the customer terminal 10 to interactively select a desired printing press. You can order.

First, each customer nationwide has a customer terminal 10
Using the WWW browser of, the site of the printer manufacturer is accessed and the top page (not shown) is displayed. WW that accepts orders for printing machines on this top page
A request for browsing the order reception screen is transmitted to the order reception support server 20 by an operation such as clicking a button or a character linked to the W page. The display for linking to the WWW page for accepting orders for the printing press is displayed on the homepage of the printing press manufacturer (top page), the homepage of the sales agency (top page), and the customer (user) of the printing press. It may be provided on a WWW page dedicated to the customer who can access by entering the user name and password. Next, when the order reception support server 20 receives the browsing request (step 1 in FIG. 3), the order reception screen server 20 transmits the data of the order reception screen stored in the data storage unit 204 to the customer terminal 10 (step 2). . As a result, the WWW page of the order reception screen as shown in FIG. 4 is displayed on the screen of the customer terminal 10. On the WWW page of the order reception screen, campaign information for a limited time period may be put so that the order can be promoted. On the WWW page of the order reception screen, the customer selects the model name of the apparatus main body or option equipment he / she desires, or inputs data on the number of units. Once you have selected and entered these data,
By clicking the "send" button arranged in the lower right, the data of the request content is transmitted to the order receiving support server 20. Next, when the order support server 20 receives the request content data (step 3), it generates the estimate content data to be presented to the customer terminal 10 based on the request content (step 4). The estimate content data (HTML file or the like) generated based on the request content or the like is transmitted to the customer terminal 10 via the Internet 40 (step 5). The customer who receives the quotation data from the order support server 20 can display the WWW page of the quotation as shown in FIG. 5 on the customer terminal 10.
In this quote, the unit price of the printer main body and the optional device, the estimated total amount, the delivery date, etc. are displayed. If the user has purchased a printing machine in the past, the estimated total amount is calculated in consideration of the discount privilege as shown in FIG. Here, if the customer accepts the contents of the above quote, "order" placed at the bottom right of the WWW page of the quote
By clicking the button, the order confirmation data is transmitted to the order support server 20. The estimated valid period is displayed, and the "order" button is set to be valid at any time during that period. Next, when the order acceptance server 20 receives the order confirmation data (step 6), the order confirmation data is registered in a predetermined order management database together with the quotation content data, and the production process server produces a printing machine. Send start command data. As a result, the production of the printing press is started, and the printing press completed within the predetermined delivery time is delivered to the customer.

As described above, according to the present embodiment, by transmitting to the customer terminal 10 the data of the quotation content generated by selecting the printing machine suitable for the customer based on the data of the content of the customer's request, It is possible to instantly present an estimate of the most suitable printing machine. Moreover, by receiving and transmitting the data of the request content of the customer and the data of the estimate content to and from the customer terminal 10 through the communication line, it is possible to efficiently receive the order for the printing press.

Prior to the order confirmation data in this embodiment,
Temporary order data may be received from the customer in order to temporarily receive the order for the printing machine.

Further, when presenting the quotation to the customer in the present embodiment, as shown on the WWW page in FIG. 6, the moving image data and the operation sound data of the printer to be estimated are transmitted to the customer terminal 10 and printed. You may be able to make a simulated experience of the operation of the machine.
In this case, the operating procedure of the printing press can be simulated and the operation sound of the printing press can be confirmed, so that the customer can more easily determine whether to finally place an order.
It should be noted that in order to objectively judge the operating noise of the printing machine, which is said to be higher in noise than the electrophotographic copying machine, sound data in a specific environment in which the sound pressure level is known to some extent, for example, the electrophotographic copying machine Operation sounds, telephone bells, wind chimes, etc.
It is preferable to transmit the reference sound data to the customer terminal 10. By doing so, by setting the volume of the customer side terminal device during the reproduction of the reference sound and then reproducing the sound of the printing machine, the customer can experience a volume close to the actual volume of the printing machine.

Further, in the present embodiment, as shown in FIG. 7, the customer receives the request content data and the estimate content data until the customer obtains the estimated content by correcting the requested content. The generation and transmission of may be repeated a plurality of times. In addition, at that time, the opinions and suggestions of the sales person in the center may be obtained.

In this embodiment, the order support server 20 receives the model name of the main body of the printing press and the contents of the optional equipment as the contents of the request from the customer, as shown in FIG. The customer's business type, scanner presence / absence, printing speed, printing / loading number, printing paper type, ink color, presence / absence of controller, resolution, etc. are input, and the order support server 2 is used as request content data.
You may make it transmit to 0. The order receiving support server 20 selects the optimum combination of the apparatus main body of the printing press and the optional equipment for the customer based on the data of the requested contents, and generates the data of the estimated contents. Also, at that time,
Display combination ranking in the industry,
It may be possible to refer to the combination recommended by the manufacturer.

On the WWW page of the quotation presented to the customer, as shown in FIG. 9, the estimated running cost (**
**** Yen / month) may be posted. in this case,
It becomes possible for the customer to decide whether or not to purchase the printing machine and which model to purchase in consideration of the cost incurred after purchasing the printing machine.

Further, in the present embodiment, when the customer considers purchasing the printing machine main body, components such as the drum of the printing machine, or optional equipment, the customer can actually experience printing using them so that the customer can experience printing. The printer main body, the components such as the drum, and the optional equipment may be rented out for free or for a certain period of time. By allowing the customer to actually experience unexperienced printing by using the rented printing machine body, the components such as the drum, and the optional equipment, the components of the printing machine body, the drum, etc.
Orders for optional equipment can be promoted.

FIG. 10 shows an example of the structure of the WWW page of the order acceptance screen which allows the free rental service of the color drums used in the printing machine to be accepted. In the example of FIG. 10, a “color drum experience (trial service)” display is provided as one of the campaign information for a limited time period, and by clicking this display, a WWW page for accepting reservations for the color drum experience is displayed. You can do it. The display for linking to the WWW page for accepting reservations for the color drum experience is displayed on the WWW page of the order acceptance screen, the homepage of the printer manufacturer (top page), or the homepage of the sales agent (top page). Alternatively, it may be provided on a WWW page dedicated to the customer, which can be accessed by the customer (user) of the printing machine by inputting the user name and password.

FIG. 11 shows W of the order acceptance screen shown in FIG.
It is explanatory drawing which shows the flow of data at the time of receiving the reservation of a color drum experience from a WW page. First, each customer nationwide uses the WWW browser of the customer terminal 10,
By clicking on the "Color Drum Experience (Trial Service)" display on the order acceptance screen shown in FIG. 10, a request for browsing the color drum experience screen is transmitted to the order reception support server 20. Next, when the order support server 20 receives the browsing request, the order support server 20 transmits the data of the color drum experience screen stored in the data storage unit 204 to the customer terminal 10. As a result, the WWW page of the color drum experience screen (trial service) as shown in FIG. 12 is displayed on the customer terminal 10. On the WWW page of this color drum experience screen (trial service), a description and notes of the content of the color drum experience service are displayed. After confirming the content displayed on the color drum experience screen, the customer clicks the "go to reservation screen" button to send a request for browsing the reservation screen to the order support server 20.

Next, when the order support server 20 receives the data of the reservation screen browsing request, the data storage unit 20.
The reservation screen data stored in No. 4 is stored in the customer terminal 10
Send to. As a result, the WWW page of the reservation screen for accepting the reservation contents for the color drum experience as shown in FIG. 13 is displayed on the customer terminal 10. From this screen, the customer selects or inputs reservation contents such as the desired lending period, desired model, desired color, etc. When the selection and input of these data are completed and the button of "reserve with this content" located at the lower center is clicked, the data of the reservation content is transmitted to the order support server 20. Here, FIG.
The data of “Delivery destination” may be directly input by the customer, or the user name and password input by the customer from the top page of the printing machine maker or a page dedicated to the customer and the order support server 20 in advance. The name (company name), address, and telephone number may be automatically displayed based on the registered customer information. As for the “desired lending period”, when the start date is selected, the end date is automatically displayed.

Next, when the order support server 20 receives the reservation content data, it creates the reservation confirmation screen data to be presented to the customer terminal 10 and sends it to the customer terminal 10.
The customer who receives the reservation confirmation screen data from the order support server 20 can display the reservation confirmation WWW page as shown in FIG. 14 on the customer terminal 10. Customers,
After confirming the reservation details of "Delivery destination", "desired lending period", "desired model" and "desired color" displayed on the customer terminal 10, click the send button to display the confirmed confirmation data. It transmits to the order support server 20.

Next, when the order confirmation support server 20 receives the reservation-confirmed data, the reservation contents confirmed by the customer and the color drum stock status, lending status, and reservation status stored in the data storage unit 204 are received. The loan period is decided based on the drum management database that manages the
The data of the reply mail of the reservation decision as shown in 5 is generated, and this reply mail is transmitted to the customer. In this reply mail, the finally decided "lending period", "model",
In addition to information such as “color”, information such as precautions for use, countermeasures in case of failure, and return destination are also described. If the desired date cannot be rented out, a reply mail is sent to the customer to notify the customer. The final decision on the lending period may be made by a person in charge of drum management based on the drum management table. In addition, the person in charge creates the reply mail by the order support server 20.
You may make it perform using the terminal connected to.

The customer can actually experience the multicolor printing using the color drum during the rental period determined by the above procedure, and can consider purchasing the color drum.
For the printing machine maker or its sales agent, by renting out the color drum, it is possible to promote an order for the color drum, which is one of the components of the printing machine body. The color drum returned from the customer to the printing machine maker or its sales agent on the end date of the lending period is set in the printing machine as it is, and the operation check and the printing state are checked. Then, for the next lending, the master is replaced with a non-printed one and stored, and the stock status data in the drum management database is updated.

In the above embodiment, the case where the customer orders the purchase of the printing press has been described, but the present invention is
The same can be applied to the case where the customer receives an order for rental of the printing machine such as rental or lease.

[0044]

According to the invention of claims 1 to 25, the data of the quotation content generated by selecting the printing machine suitable for the customer based on the data of the content requested by the customer is transmitted to the information terminal device of the customer. By doing so, it is possible to present the optimum quotation of the printing machine to each customer in real time. Moreover, by transmitting and receiving the data of the customer's request content and the data of the quotation content to and from the information terminal device of the customer via the communication line, the ordering of the printing press can be efficiently performed. There is an excellent effect of becoming.

Particularly, according to the inventions of claims 2 and 12,
There is an excellent effect that the order can be confirmed and the order details can be confirmed.

In particular, according to the inventions of claims 3 and 13,
It has an excellent effect that the contents of the temporary order can be confirmed.

Particularly, according to the inventions of claims 4 and 14,
There is an excellent effect that the customer can grasp the appearance of the main body of the printing machine and / or the optional equipment and can easily determine whether or not to finally place an order.

According to the inventions of claims 5 and 15,
Since the operation of the main body of the printing machine and / or the optional equipment can be simulated, the customer can more easily determine whether or not to finally place an order, which is an excellent effect.

According to the inventions of claims 6 and 16,
Since the operation sound of the main body of the printing machine and / or the optional device can be simulated, the customer can more easily determine whether to finally place an order, which is an excellent effect.

According to the invention of claims 7 and 17,
There is an excellent effect that the loudness of the operation sound of the apparatus main body of the printing machine and / or the optional equipment can be accurately determined.

Further, according to the inventions of claims 8, 9, 18 and 19, there is an excellent effect that the order can be promoted.

Further, according to the inventions of claims 10 and 20, there is an excellent effect that an optimum printing machine can be proposed according to the customer's business type.

Further, according to the invention of claim 21, there is an excellent effect that the ordering work of the customer and the ordering work from the customer are simplified.

Further, according to the inventions of claims 22 and 24, there is an excellent effect that the contents of the data processing for supporting the printing machine order support can be easily changed by modifying or replacing the program.

[Brief description of drawings]

FIG. 1 is a block diagram showing a schematic configuration of a printing press order support system according to an embodiment of the present invention.

FIG. 2 is an explanatory diagram showing a data flow in the printing press order support system.

FIG. 3 is a flowchart showing an order receiving procedure in the printing press order receiving support system.

FIG. 4 is an explanatory diagram showing an example of a WWW page of an order reception screen of a printing machine.

FIG. 5 is an explanatory diagram showing an example of a WWW page of a quote for a printing press.

[Fig. 6] WW that allows a simulated experience of the printing press to be quoted
Explanatory drawing which shows an example of W page.

FIG. 7 is a flowchart showing an order receiving procedure according to a modified example.

FIG. 8 is an explanatory diagram showing an example of a WWW page of an order reception screen according to a modified example.

FIG. 9 is an explanatory diagram showing an example of a WWW page of an estimate according to a modified example.

FIG. 10 is an explanatory diagram showing an example of a WWW page of an order reception screen according to another modification.

FIG. 11 is an explanatory diagram showing a data flow when accepting a reservation for a color drum experience from the WWW page of the order acceptance screen.

[Figure 12] Same color drum experience screen (trial service)
Explanatory diagram showing an example of the WWW page of FIG.

FIG. 13 is an explanatory diagram showing an example of a WWW page of a reservation screen for accepting reservation contents of the same color drum experience.

FIG. 14 is an explanatory diagram showing an example of a WWW page for confirming a reservation for the same color drum experience.

FIG. 15 is an explanatory diagram showing an example of a reply mail for making a reservation decision for the same color drum experience.

[Explanation of symbols] 2 Order Management Center 10 Customer terminal 20 Order support server 201 Data processing unit 204 data storage unit 205 Communication interface section 40 Internet

Continued front page    (72) Inventor Tomoko Kida             1-3-3 Nakamagome, Ota-ku, Tokyo Stocks             Company Ricoh (72) Inventor Kazuhiro Nakamura             3 Shinmei-do, Nakameisei, Shibata-cho, Shibata-gun, Miyagi Prefecture             Address No. 1 Tohoku Ricoh Co., Ltd. (72) Inventor Takashi Wakabayashi             3 Shinmei-do, Nakameisei, Shibata-cho, Shibata-gun, Miyagi Prefecture             Address No. 1 Tohoku Ricoh Co., Ltd. (72) Inventor Hideaki Matsuda             3 Shinmei-do, Nakameisei, Shibata-cho, Shibata-gun, Miyagi Prefecture             Address No. 1 Tohoku Ricoh Co., Ltd. (72) Inventor, Seiichi Kamiishi             3 Shinmei-do, Nakameisei, Shibata-cho, Shibata-gun, Miyagi Prefecture             Address No. 1 Tohoku Ricoh Co., Ltd. F-term (reference) 2C250 EA11                 5B021 AA01 BB02 CC07

Claims (25)

[Claims] 1. A printing press order support method for supporting an order for a printing press, wherein data of an order reception screen for a customer to specify an apparatus main body and / or an optional device of an ordering target printing press is transmitted through a communication line. Transmitting to the information terminal device of the customer via the communication line, and receiving the data of the request content transmitted by the customer based on the order reception screen displayed on the information terminal device of the customer via the communication line. A step of generating a quotation content data by selecting a printing machine suitable for the customer based on the request content data received from the customer's information terminal device, and communicating the quotation content data. And a step of transmitting the information to the customer's information terminal device via a line. 2. The printing press order acceptance support method according to claim 1, wherein the order confirmation data transmitted by the customer based on the quotation displayed on the information terminal device of the customer is received via a communication line. A printing press order support method characterized by having a process. 3. The printing press order acceptance support method according to claim 1 or 2, wherein the temporary ordering data transmitted by the customer based on the contents of the quotation displayed on the information terminal device of the customer is transmitted via a communication line. A printing press order support method comprising a step of receiving. 4. A printing press order support method according to claim 1, 2 or 3, characterized in that said estimate content data includes image data of an apparatus main body of said selected printing press and / or optional equipment. Printing machine order support method. 5. The printing press order support method according to claim 4, wherein the image data included in the estimate content data is moving image data when the apparatus main body and / or optional equipment of the selected printing press is operating. A printing press order support method characterized by the following. 6. The printing press order support method according to claim 4 or 5, wherein the estimate content data includes a plurality of operation sound data of the main body and / or option equipment of the selected printing press. Printing machine order support method. 7. The printing press order support method according to claim 6, wherein the estimate content data includes reference sound data for a customer to judge the loudness of the operation sound. How to help. 8. The printing press order support method according to claim 1, 2 or 3, wherein the data of the order acceptance screen includes campaign information regarding the printing press. 9. The printing press order acceptance support method according to claim 1, 2 or 3, wherein the request content data includes data for identifying a customer, and the estimate content data is a past order of the customer. A printing press order support method, which is generated by using privilege data set based on actual results. 10. The printing press order acceptance support method according to claim 1, 2 or 3, wherein the request content data includes data of a customer's business type, and the quotation content data matches the customer's business type. A printing press order support method, which is generated for an apparatus main body and / or optional equipment of a selected printing press. 11. A printing press order support device for supporting an order for a printing press, comprising: a communication interface unit for transmitting and receiving data to and from a customer's information terminal device via a communication line; Data storage unit for storing data of an order acceptance screen for allowing the customer to specify the apparatus main body and / or optional equipment of the printing machine and data relating to the apparatus main body and / or optional equipment of the printing machine that can receive an order, and the order. The data of the acceptance screen is transmitted to the information terminal device of the customer through the communication line, and the data of the request content transmitted by the customer based on the order acceptance screen displayed on the information terminal device of the customer, Based on the request content data received from the customer's information terminal device via the communication line, a printing machine suitable for the customer is selected to generate estimate content data. The data of the estimated content, press order support apparatus characterized by comprising a data processing unit for transmitting to the information terminal device the customer through a communication line. 12. The printing press order acceptance support device according to claim 11, wherein the data processing unit communicates the order confirmation data transmitted by the customer based on the estimate content displayed on the information terminal device of the customer. A printing press order support device characterized by being received via a line. 13. The printing press order acceptance support device according to claim 11 or 12, wherein the data processing unit receives the temporary order data transmitted by the customer based on the contents of the quotation displayed on the information terminal device of the customer. A printing press order support device, which is received via a communication line. 14. The printing press order acceptance support device according to claim 11, 12 or 13, wherein the estimate content data includes image data of the main body of the selected printing press and / or optional equipment. Printing press order support device. 15. The printing press order acceptance support device according to claim 14, wherein the image data included in the estimate content data is moving image data when the device main body and / or optional equipment of the selected printing press is operating. An order support device for a printing press. 16. The printing press order acceptance support device according to claim 14 or 15, wherein the estimate content data includes a plurality of operation sound data of the main body of the selected printing press and / or optional equipment. Printing machine order support device. 17. The printing press order receiving support apparatus according to claim 16, wherein the estimate content data includes reference sound data for a customer to judge the loudness of the operation sound. Support device. 18. The printing press order support device according to claim 11, 12 or 13, wherein the order reception screen data includes campaign information regarding the printing press. 19. The printing press order acceptance support device according to claim 11, 12 or 13, wherein the request content data includes data for specifying a customer, and the data processing unit causes the customer to place an order record in the past. A printing press order acceptance support device, which is configured to generate the above-mentioned estimate content data using the privilege data set based on the above. 20. The printing press order acceptance support device according to claim 11, 12 or 13, wherein the request content data includes data of a customer's business type, and the data processing unit selects the data to suit the customer's business type. A printing press order support device, which is configured to generate data of the above-mentioned estimate content for the main body of the printing press and / or optional equipment. 21. Claims 11, 12, 13, 14, 15,
In the 16, 17, 18, 19 or 20 printing press order support device, the communication line via the Internet is used to exchange data with the customer's information terminal device by WWW.
A printing press order support device characterized by being performed via a page. 22. Claims 11, 12, 13, 14, 15,
The printing press order acceptance support device according to any one of 16, 17, 18, 19, 20 or 21 wherein a computer for executing data processing in the data processing unit based on a program is used. 23. A printing press ordering support system for supporting an ordering of a printing press, comprising: 11, 12, 13, 14, 15, 16, 17, 1.
A printing press order support system comprising the printing press order support device of 8, 19, 20, 21 or 22 and an information terminal device used by the customer. 24. The printing press order receiving support system according to claim 23, wherein the data processing unit of the printing press receiving order support device is configured by using a computer that executes the processing of the data based on a program. Printing press order support system. 25. A computer-readable record recording a program executed by a computer used in the printing press order acceptance support device of claim 22 or the printing press order acceptance support system of claim 24. Medium.