JP2003150776A - System, method and program for managing customer - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a customer managing system capable of easily fixing excellent customers and also to provide a customer managing method and its program. SOLUTION: A point card terminal 200 fetches the point card 300 of the customer, reads merchandise purchase information which is recorded on the card 300 and transmits a money amount change level in each merchandise classification to a face-to-face printer 100 based on a cumulative purchase money amount. The printer 100 changes the unit price of the merchandise in accordance with the customer based on the money amount change level, calculates the money amount of the merchandises purchased by the customer, displays the calculated money amount and prints it.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a customer management system, a customer management method and a customer management program for a store to manage customers.

[0002]

2. Description of the Related Art In recent years, there has been a movement in retail stores such as supermarkets to move away from the conventional mass marketing method and realize one-to-one marketing (customer identification marketing).

This is because, in the conventional mass marketing method, most of the special sale products are purchased by bargain hunters of a customer base who purchase a small amount of money, and there is little benefit to a good fixed customer, and the way of sales promotion has been regarded as a problem. is there.

As a concrete countermeasure, for example, there is a system in which a sales store recruits members and sells products to members at a unit price lower than that of non-members.

In the US retail industry, the top 20% of good customers, which account for 75% of store sales, are the bottom two.
There are reports that they consume about 50 times as much as the sales amount of 0% of customers.

In response to the above-mentioned problems, the FSP has been considered as a method of allocating the conventional sales promotion cost to each customer according to the consumption amount and further fixing the excellent customer.
(Frequent Shoppers Program). According to this, it is possible to promote sales focusing on the product desired by the customer based on the purchase history of the customer.

[0007]

However, in the conventional marketing method such as FSP, construction of a facility introduction method and a management method may be complicated depending on the scale of the sales store.

An object of the present invention is to provide a customer management system, a customer management method, and a customer management program that can easily fix good customers.

[0009]

A customer management system according to a first aspect of the present invention comprises a customer specifying means for specifying a customer, a product specifying means for specifying a product, and a plurality of unit prices and a plurality of purchase prices for each product. Correspondence storage means that stores the correspondence relationship with the information indicating the range, cumulative value storage means that stores information indicating the cumulative value of the purchase price of each product or each product category for each customer, and the customer specifying means. A unit price determination means for determining the unit price of the product specified by the product specification means based on the information indicating the customer, the correspondence relationship stored in the correspondence relationship storage means, and the cumulative value stored in the cumulative value storage means, and the unit price determination A price calculation unit that calculates the price of the product specified by the product specification unit using the unit price determined by the unit.

In the customer management system according to the present invention, the customer is specified by the customer specifying means and the product is specified by the product specifying means. Correspondence between a plurality of unit prices and information indicating a range of a plurality of purchase amounts is stored by the correspondence relation storage unit for each product, and information indicating the cumulative value of the purchase amount of each product or each product category is a cumulative value for each customer. It is stored by the storage means. The customer identified by the customer identification means,
The unit price of the product specified by the product specification unit is determined by the unit price determination unit based on the correspondence relationship stored in the correspondence relationship storage unit and the information indicating the accumulated value stored in the accumulated value storage unit, and determined by the unit price determination unit. The price of the product specified by the product specifying unit is calculated by the price calculating unit using the unit price thus determined.

In this case, the selling store changes the unit price of each product for each customer based on the past purchase amount for each product or each product category, so that the preferential treatment for each customer based on the past purchase amount is provided. It will be possible. Further, even at the time of bargain, by using the customer management system according to the present invention, it becomes possible to differentiate a good customer from a seeming customer, and an efficient service can be provided to the good customer.

The customer specifying means may include a card reading device for reading customer information for specifying a customer from a card possessed by the customer, and the product specifying means may include an input unit for inputting a product to be purchased.

In this case, the customer information for specifying the customer is read by the card reading device from the card possessed by the customer, and the product to be purchased is input by the input unit. Thereby, the customer can provide the customer information to the store by carrying the card.

The customer management system according to the present invention may further include display means for displaying the price calculated by the price calculation means. In this case, the price calculated by the price calculation means is displayed by the display means. Thereby,
Customers can easily recognize that they are receiving a preferential treatment with respect to the price.

The customer management system according to the present invention may further comprise printing means for printing the price calculated by the price calculating means.

In this case, the price calculated by the price calculating means is printed by the printing means. As a result, the retail store can confirm the customer's purchased products and their purchase prices, and by handing the printed product to the customer, the customer can check the purchased products and their purchase prices. You can check.

The customer management system according to the present invention further comprises a weight measuring section for measuring the weight of the product, and the price calculating means is based on the unit price determined by the unit price determining means and the weight measured by the weight measuring section. The price of the product specified by the product specifying means may be calculated.

In this case, the weight of the product is measured by the weight measuring unit, and the price of the product specified by the product specifying unit is calculated based on the unit price determined by the unit price determining unit and the weight measured by the weight measuring unit. It As a result, the sales store can perform a preferential treatment for each customer by using the same customer management system not only for the product for which the price is set based on the unit price but also for the product for which the price is set based on the weight unit price.

The customer management system according to the present invention may further comprise updating means for updating the information indicating the cumulative value stored in the card carried by the customer based on the price calculated by the price calculating means.

In this case, the information indicating the cumulative value stored in the card carried by the customer is updated by the updating means. This automatically updates the data in the card.

A customer management method according to a second aspect of the present invention stores a correspondence relationship between a step of specifying a customer, a step of specifying a product, and information indicating a plurality of unit prices and a plurality of purchase price ranges for each product. Based on the information indicating the identified customer, the stored correspondence relationship and the stored cumulative value, and the step of storing information indicating the cumulative value of the purchase price of each product or each product category for each customer. It is provided with a step of determining the unit price of the specified product and a step of calculating the price of the specified product using the determined unit price.

In the customer management method according to the present invention, a customer is specified, a product is specified, and a correspondence relationship between a plurality of unit prices and a plurality of pieces of information indicating a range of purchase prices is stored for each product, and each customer is stored. Information indicating the cumulative value of the purchase price of each product or each product category is stored, and the unit price of the specified product is determined based on the specified customer, the stored correspondence relationship, and the information indicating the stored cumulative value. The price of the specified product is determined using the determined unit price.

In this case, since the selling store changes the unit price of each product for each customer based on the past purchase price for each product or each product category, a special treatment for each customer based on the past purchase price is provided. It will be possible. Further, even at the time of bargain, by using the customer management system according to the present invention, it becomes possible to differentiate a good customer from a seeming customer, and an efficient service can be provided to the good customer.

A computer-readable customer management program according to a third aspect of the present invention comprises a process of specifying a customer, a process of specifying a product, and information indicating a plurality of unit prices and a plurality of purchase price ranges for each product. The process of storing the correspondence, the process of storing the information showing the cumulative value of the purchase price of each product or each product category for each customer, the specified customer, the stored correspondence and the stored cumulative value The computer is caused to execute the process of determining the unit price of the product specified based on the information and the process of calculating the price of the specified product using the determined unit price.

In the customer management program according to the present invention, a customer is specified, a product is specified, and a correspondence relationship between a plurality of unit prices and a plurality of purchase price range information is stored for each product. Information indicating the cumulative value of the purchase price of each product or each product category is stored, and the specified customer,
The unit price of the specified product is determined based on the stored correspondence relationship and the information indicating the stored cumulative value, and the price of the specified product is determined using the determined unit price.

In this case, since the selling store changes the unit price of each product for each customer based on the past purchase amount for each product or each product category, the preferential treatment for each customer based on the past purchase amount. It will be possible. Further, even at the time of bargain, by using the customer management system according to the present invention, it becomes possible to differentiate a good customer from a seeming customer, and an efficient service can be provided to the good customer.

[0027]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a block diagram showing a customer management system according to the present embodiment.

The customer management system shown in FIG. 1 is, for example,
It will be installed at convenience stores, small supermarkets, and other retail stores. At the store, the seller and the consumer carry out face-to-face financial transactions.

The customer management system is a face-to-face printer 100.
And a point card terminal 200.

First, an outline of a customer management method by the customer management system according to this embodiment will be described.

The sales store provides the point card 300 to the new customer. Here, the point card 300 is used as a means for identifying each customer, whereby the sales store identifies and manages the customer. This point card 3
In 00, information on the customer's identification and information on past product purchases is recorded.

When a customer who owns the point card 300 purchases a product, the point card 30 owned by the customer
0 is handed to the store. The selling store changes the unit price of the product purchased by the customer based on the customer's identification information recorded on the handed point card 300 and the information on the past product purchase. The customer purchases the product for the amount calculated by the changed unit price.

Then, the sales store records information on the purchase of a new product on the point card 300 of the customer. By repeating these flows, the customer can receive the preferential treatment according to his or her purchase record.

The face-to-face printer 100 measures the weight of the product, changes the product unit price according to the customer, calculates the price of the product purchased by the customer, and displays and prints the calculated price. The point card terminal 200 reads the information recorded in the point card 300 by taking in the customer's point card 300, and transmits various data according to the information to the face-to-face printer 100. The point card 300 has an identification number unique to each customer. By inserting the customer's point card 300 into the point card terminal 200 at the time of purchasing the product, the classification and purchase amount of the purchased product are stored in the point card 300 as the customer's personal information. Face-to-face printer 1 described above
00 and the operation of the point card terminal 200,
It is carried out based on the customer management program built into each. Details of the customer management program will be described later.

2A and 2B are external perspective views of the facing printer 100. FIG. 2A is a front view of the facing printer 100, and FIG. 2B is a rear view thereof. FIG. 3 is a block diagram showing the configuration of the facing printer 100.

The structure of the face-to-face printer 100 is shown in FIG.
And it demonstrates based on FIG. In FIG. 2, the facing printer 100 has a substantially rectangular parallelepiped main body. On the front side of the main body, there are an operation panel 101 for externally inputting instructions and data, a display section 102 for a seller made of a liquid crystal display for displaying various information, and a printing section 104 for printing receipts and the like. It is provided. Further, a weighing unit 103 for weighing products is provided on the upper surface of the main body.
And a customer display unit 105 for displaying advertisements and the like is provided on the back side.

The operation panel 101 is provided with a key for inputting a product purchased by the customer, a key for instructing the end of input of the purchased product, and the like.

In FIG. 3, the face-to-face printer 100 includes an operation panel 101, a seller display section 102, and a weighing section 10.
3, printing unit 104, customer display unit 105, CPU (central processing unit) 110, ROM (read only memory) 111, RAM (random access memory) 11
2. External storage device 113 and interface unit 11
4 is provided.

The external storage device 113 stores a customer management program, a classification setting table (to be described later), a level setting table and an individual product change amount table, and also has a product code, a product name, a unit price, a selling price, a special price, an additive,
Data about products such as label images, label formats, and customer correspondence information described later are stored as product masters for each product. The customer management program is externally stored in the external storage device 113 via the interface unit 114.

A system program is stored in the ROM 111. The CPU 110 executes the customer management program stored in the external storage device 113 on the RAM 112. The seller display unit 102 displays product information such as the unit price of the product, and the customer display unit 105 displays an amount of the product purchased by the customer, an advertisement according to the purchase status of the customer, and the like.
The operation panel 101 includes keys, a touch panel, etc.,
It is used to input product information such as the unit price of a product and various commands such as weighing and printing.

The weighing unit 103 measures the weight of the product.
The printing unit 104 prints product purchase information, which will be described later, on the receipt and prints the product information on the label. The interface unit 114 connects the face-to-face printer 100 and the point card terminal 200 to each other. Further, in order to newly store the above-mentioned customer management program and data regarding various products in the external storage device 113, it is possible to connect another external device such as a personal computer to the interface unit 114.

FIG. 4 shows a point card terminal 200.
FIG. FIG. 5 is a block diagram showing the configuration of the point card terminal 200.

Below, the point card terminal 200
The configuration will be described with reference to FIGS. 4 and 5.

As shown in FIG. 4, the display unit 214 and the input unit 21 are provided on the upper surface of the point card terminal 200.
2 is provided, and a card insertion portion 213 is provided on the front surface.

In FIG. 5, the point card terminal 200 includes a CPU 210, a memory 211, and an input section 21.
2, a card insertion unit 213, a display unit 214 and an interface unit 215.

The customer management program is stored in the memory 211. The CPU 210 executes the customer management program recorded in the memory 211 on the memory 211.

The memory 211 temporarily stores the data recorded in the point card 300.
The input unit 212 includes keys, a touch panel, and the like, and is used to input various commands such as printing and recording on the point card 300 and various data.

The point card 300 is inserted into the card insertion portion 213. It is possible to print information and input / output data to / from the point card 300 via the card insertion portion 213. The display unit 214 displays information recorded on the point card 300. The interface unit 215 connects the point card terminal 200 and the face-to-face printer 100 to each other. Also,
It is possible to connect another external device such as a personal computer to the interface unit 215 in order to newly store the above-mentioned customer management program and data regarding various products described below in the memory 211.

Information can be repeatedly printed on the surface of the point card 300. In addition, reward card 300
Data can be magnetically recorded on the back surface of the.

The customer management system according to this embodiment will be described below based on the operations of the face-to-face printer 100, the point card terminal 200 and the point card 300.

First, various data used in the customer management system according to this embodiment will be described.

External storage device 113 of the face-to-face printer 100
In the table, a classification setting table, a level setting table, and an individual product change amount table are stored in advance.

FIG. 6 is a diagram showing an example of the classification setting table. The classification setting table is a table in which all sold products are classified into a plurality of classifications. Here, "pork for stew", "croquette" and "domestic beef peach slice" are categorized as "meat", "swordfish", "tuna" and "chirimenjako" are categorized as "seafood", "Children's pants", "brand shirts" and "jeans" are classified as "clothing". The number of classifications can be set freely.

FIG. 7 is a diagram showing an example of the level setting table. The level setting table shows the relationship between the past cumulative purchase price range and the price change level for changing the unit price of a product for each of the above classifications. In the example of FIG. 7, the amount change level is set to 1 to 5, but the amount change level can be set at any stage.

FIG. 8 is a diagram showing an example of an individual product change amount table. The individual product change amount table shows the relationship between the amount change level and the unit price for each individual product.

FIG. 8 (a) shows an example of changing the unit price of "chikuwa", and FIG. 8 (b) shows an example of changing the unit price of "domestic beef peach slice". is there.

On the point card 300, customer purchase information is recorded. FIG. 9 is a diagram showing an example of product purchase information. Here, the customer's merchandise purchase information includes the identification number of the point card 300, the past purchase date and time, the classification of the past purchase merchandise, the cumulative purchase price for each classification of the purchase merchandise, and the like. In addition, when the point card 300 is used for the first time, the product purchase information is previously stored in the point card 3
Only the identification number set to 00 is included.

When the customer purchases a product, the point card terminal 200 determines the purchase status classification data based on the product purchase information and the level setting table described above.

FIG. 10 is a diagram showing an example of purchase status classification data. Here, the purchase status classification data indicates the amount change level for each product category.

The face-to-face printer 100 performs the following operation based on the various data described above.

11 to 13 are flowcharts showing the operation of the CPU 110 of the face-to-face printer 100 of FIG. 3 based on the customer management program.

When the store is opened, the CPU 110
Transmits the data of the level setting table stored in the external storage device 113 to the point card terminal 200 via the interface unit 114 (step S1).
0). This completes the initial setting of the customer management system according to the present embodiment.

In the level setting table shown in FIG. 7, if the past cumulative purchase amount of meat is 0 yen or more and less than 1000 yen, the amount change level is set to 1 and if it is 1000 yen or more and less than 3000 yen, The amount change level is set to 2, and when the amount is 3000 yen or more and less than 5000 yen, the amount change level is set to 3.

After that, the CPU 110 determines whether or not the purchase status classification data corresponding to the customer's point card 300 is received from the point card terminal 200 (step S11). When the purchase status classification data is received, the CPU 110 displays an advertisement corresponding to the customer's purchase status on the customer display unit 105 provided exclusively for the customer based on the received purchase status classification data (step S1).
2).

For example, in the purchase status classification data shown in FIG. 10, since the level of change in the amount of fish is high, for example, "Your special bargain price for this week !! 180 yen per saury!" Is displayed on the customer display unit 105. To do. The display contents are stored in the external storage device 113 by the seller previously inputting them for each product category using the operation panel 101. It should be noted that the customer purchase product and the purchase price may be displayed on the customer display unit 105 during the customer purchase procedure.

Next, the CPU 110 controls the operation panel 101.
It is determined whether or not the customer's purchased product has been input (step S13). If the purchased product is entered, CP
U110 changes the unit price of the purchased product based on the classification setting table stored in the external storage device 113, the purchase status classification data received from the point card terminal 200, and the individual product change amount table stored in the external storage device 113. (Step S14).

For example, when the customer originally purchases "Chikuwa" for 80 yen each, the CPU 110 determines that "Chikuwa" belongs to seafood according to the classification setting table shown in FIG. Based on the purchase status classification data, it is determined that the amount change level of the seafood is 5, and
Based on the individual product change amount table shown in (a), the unit price of "CHIKUWA" is changed to 60 yen.

When the customer originally purchases "domestic beef peach slice" of 398 yen per 100 g, the CPU 11
0 determines that “domestic beef peach slice” belongs to meat based on the classification setting table illustrated in FIG. 6, and determines that the amount change level of meat is 3 based on the purchase status classification data illustrated in FIG. Based on the individual product change amount table shown in FIG. 8 (b), 100 of "domestic beef peach slices"
Change the unit price to 378 yen.

Thereafter, the CPU 110 determines whether the unit price of the purchased product is the weight unit price or the unit price (step S15). For example, the unit price of "chikuwa" is determined to be the unit price, and the unit price of "domestic beef peach slices" is determined to be the weight unit price. It should be noted that such a sales format of each product is set in the external storage device 113 by being input in advance by the sales store using the operation panel 101. Here, the sales format information may be included in the classification setting table or the individual product change amount table.

When the unit price of the purchased product is the unit price, C
The PU 110 detects whether or not the number of purchased commodities has been input (step S16). On the other hand, when the unit price of the purchased product is the unit price by weight, the CPU 110 detects whether or not the purchased product is set in the weighing unit 103 (step S1).
7). When the purchased product is set in the weighing unit 103, the CPU 110 measures the weight of the purchased product by the weighing unit 103 (step S18).

Next, the CPU 110 calculates the price of the product purchased by the customer based on the changed unit price of the product and the number of purchased products or the weight of the purchased product (step S1).
9). For example, when 2 pieces are input as the number of purchases of “Chikuwa”, the price of the purchased product is 12 by multiplying the changed unit price of 60 yen of “Chikuwa” by the number of pieces 2.
Calculated as 0 yen. In addition, when the weighing unit 103 measures 300 g when purchasing "domestic beef peach slices",
Modified 100g unit price of "Domestic beef peach slice" 37
By multiplying 8 yen by 300 g of weight, the price of the purchased product is calculated as 1134 yen.

The CPU 110 transmits the classification of the purchased commodities and the calculated amount of the purchased commodities to the point card terminal 200 via the interface 114 (step S20).

Then, the CPU 110 operates the operation panel 10
It is determined by using 1 whether or not there is a support for ending the input of the purchased product (step S21). If there is no instruction to end the input of the purchased product, the process returns to step S13. If another new purchased product is input, the above step S13-
Repeat S20. When there is an instruction to end the input of the purchased product, the CPU 110 prints out information on the purchased product and the purchase price of the customer on the receipt by the printing unit 104 (step S22).

After that, the CPU 110 determines whether or not the operation end signal is received from the point card terminal 200 (step S23). When the operation end signal is received, the CPU 110 ends the display of the advertisement on the customer display unit 105 (step S24).

The above is the operation of the face-to-face printer 100 when a customer purchases a product, and the above steps S10 to S24 are repeated when another customer newly purchases a product.

Next, the point card terminal 200
Performs the following operation based on the various data described above.

FIG. 14 is a flow chart showing the operation of the CPU 210 of the point card terminal 200 of FIG. 5 based on the customer management program.

When the store is opened, the CPU 210
Determines whether or not the data of the level setting table has been received from the facing printer 100 via the interface unit 215 (step S100). When the CPU 210 receives the data of the level setting table, the initial setting of the customer management system is completed.

When the customer purchases a product, the point card 300 is inserted into the card insertion portion 213. And
The CPU 210 determines whether or not the insertion of the point card 300 is detected by the card insertion unit 213 (step S101).

When the insertion of the point card 300 is detected, the CPU 210 reads the product purchase information of the customer recorded in the point card 300 (step S).
102). In the product purchase information shown in FIG. 12,
The past cumulative purchase amount of "meat" is 4560 yen,
The past cumulative purchase price of "Seafood" is 7890 yen,
The past cumulative purchase amount of "clothing" is 1980 yen.

Then, the CPU 210 determines the purchase status classification data based on the received level setting table and the read product purchase information of the customer, and transmits the determined purchase status classification data to the face-to-face printer 100 via the interface unit 215. (Step S103).

For example, the purchase status classification data based on the level setting table shown in FIG. 7 for the product purchase information shown in FIG. 9 is determined as follows.

In the product purchase information shown in FIG. 9, the past cumulative purchase amount of meat is 4560 yen, so that the level of change amount of meat is 3 according to the level setting table of FIG. Similarly, if the amount change level for seafood and clothing is also determined, the amount change level for seafood will be 5
And the level of change in the amount of clothing is 1. As a result, the CPU 210 determines the purchase status classification data shown in FIG.

The CPU 210 determines whether or not the classification of the purchased product and the price of the purchased product have been received from the face-to-face printer 100 (step S104). When the classification of the purchased product and the price of the purchased product are received, the CPU 210
Updates the product purchase information based on the classification of the purchased product and the price of the purchased product (step S105).

In this case, the new product purchase information is created by adding the classification of the purchased product and the price of the purchased product received from the face-to-face printer 100 to the cumulative purchase amount for each past classification. At this time, the purchase date and time may be included in the new product purchase information as the update date and time.

Then, the CPU 210 sends the new product purchase information to the point card 3 through the card insertion section 213.
00 and print on the surface of the point card 300 (step S106). The print items in this case are the classification of the product purchased by the customer, the purchase price, the purchase date and time, and the like. Further, by displaying the amount change level in addition to the display of the purchase amount, the customer can confirm how much special treatment is available.

After that, the CPU 210 sends an operation end signal to the face-to-face printer 10 via the interface section 215.
0 to the point card 30 (step S107)
0 is ejected from the card insertion portion 213 (step S10
8).

The above is the operation of the point card terminal 200 when a customer purchases a product, and the above steps S100 to S10 are performed as another customer newly purchases a product.
8 is repeated.

Note that the merchandise purchase information may be displayed on the display unit 214 of the point card terminal 200, and the contents of the merchandise purchase information can be changed by operating the input unit 212.

As described above, according to the customer management system according to the present embodiment, the customer receives the point card 300.
Can be used to receive preferential treatment according to the cumulative purchase amount for each product category. In addition, in the sales store, it is possible to differentiate customers according to the classification of products and the accumulated purchase amount, and it is possible to provide services without waste.

The customer management system according to the present embodiment is suitable for use in a small-scale store. However, by installing a host computer and enabling the face-to-face printer 100 to communicate with the host computer, the product and customer The information may be managed by the host computer via the face-to-face printer 100.

In the above-mentioned embodiment, for each product category,
Calculate the cumulative purchase amount, memorize the level setting table,
Although the amount change level is determined, the cumulative purchase amount may be calculated for each product, the level setting table may be stored, and the amount change level may be determined.

Further, in the above embodiment, the cumulative purchase price of the product is stored in the point card 300. However, the points corresponding to the cumulative purchase price of the product are recorded in the point card 300 and the cumulative purchase price is recorded in the level setting table. A range of points may be set instead of the range of money.

In the present embodiment, the point card terminal 200 corresponds to the customer specifying means, the card reading device and the updating means, and the operation panel 1 of the face-to-face printer 100.
01 corresponds to the product specifying means, the external storage device 113 of the face-to-face printer 100 corresponds to the correspondence storage means, and the point card 300 corresponds to the cumulative value storage means. Further, the CPU 110 of the face-to-face printer 100 corresponds to the unit price determining unit and the price calculating unit, the customer display unit 105 of the face-to-face printer 100 corresponds to the display unit, and the face-to-face printer 100.
The printing unit 104 corresponds to printing means. Further, the weighing unit 103 of the face-to-face printer 100 corresponds to the weight measuring unit.

[0095]

According to the present invention, since the selling store changes the unit price of each product for each customer based on the past purchase price for each product or each product category, it is based on the past purchase price. Benefits for each customer are possible. In addition, even at the time of bargain, it is possible to differentiate good customers from apparent customers, and efficient service can be provided to good customers.

[Brief description of drawings]

FIG. 1 is a block diagram showing a customer management system in the present embodiment.

FIG. 2 is an external perspective view of a facing printer.

FIG. 3 is a block diagram showing a configuration of a facing printer.

FIG. 4 is an external perspective view of a point card terminal.

FIG. 5 is a block diagram showing a configuration of a point card terminal.

FIG. 6 is a diagram showing an example of a classification setting table according to the present embodiment.

FIG. 7 is a diagram showing an example of a level setting table according to the present embodiment.

FIG. 8 is a diagram showing an example of an individual product change amount table according to the present embodiment.

FIG. 9 is a diagram showing an example of product purchase information according to the present embodiment.

FIG. 10 is a diagram showing an example of purchase status classification data according to the present embodiment.

FIG. 11 is a flowchart showing the operation of the CPU of the face-to-face printer based on the customer management program according to the present embodiment.

FIG. 12 is a flowchart showing the operation of the CPU of the face-to-face printer based on the customer management program according to the present embodiment.

FIG. 13 is a flowchart showing the operation of the CPU of the face-to-face printer based on the customer management program according to the present embodiment.

FIG. 14 is a flowchart showing the operation of the CPU of the point card terminal based on the customer management program according to the present embodiment.

[Explanation of symbols]

100 two-way printer 101 Operation panel 102 Display for seller 103 weighing unit 104 printing section 105 Customer display 110, 210 CPU 111 ROM 112 RAM 113 external storage 114,215 Interface section 200 point card terminal 211 memory 212 Input section 213 Card insertion part 214 display 300 point card

─────────────────────────────────────────────────── ─── Continuation of front page (51) Int.Cl. ⁷ Identification code FI theme code (reference) G07G 1/12 G07G 1/12 321Z F term (reference) 3E042 BA18 CA05 CC04 CD04 CE07 5B058 CA24 CA31 KA02 KA04 KA06 KA08 YA20

Claims (8)

[Claims] 1. Correspondence storage means for storing a correspondence relationship between a customer specifying means for specifying a customer, a product specifying means for specifying a product, and information indicating a plurality of unit prices and a plurality of purchase price ranges for each product. A cumulative value storage means for storing information indicating a cumulative value of purchase price of each product or each product classification for each customer; a customer specified by the customer specifying means; a correspondence relation stored in the correspondence relation storage means; Using a unit price determining unit that determines the unit price of the product specified by the product specifying unit based on the information indicating the total value stored in the total value storage unit, and the unit price determined by the unit price determining unit, A customer management system, comprising: a price calculation unit that calculates a price of a product identified by the product identification unit. 2. The customer specifying means includes a card reading device for reading customer information specifying a customer from a card possessed by the customer, and the product specifying means includes an input unit for inputting a product to be purchased. The customer management system according to claim 1, which is characterized in that. 3. The customer management system according to claim 1, further comprising display means for displaying the price calculated by the price calculation means. 4. The customer management system according to claim 1, further comprising a printing unit that prints the price calculated by the price calculating unit. 5. A weight measurement unit for measuring the weight of a product is further provided, and the price calculation unit specifies the product based on the unit price determined by the unit price determination unit and the weight measured by the weight measurement unit. The customer management system according to claim 1, wherein the price of the product specified by the means is calculated. 6. An update means for updating information indicating a cumulative value stored in a card carried by the customer based on the price calculated by the price calculation means. 5. The customer management system according to any one of 5. 7. A step of specifying a customer, a step of specifying a product, a step of storing a correspondence relationship between a plurality of unit prices and a plurality of pieces of information indicating a range of purchase prices for each product, and each product for each customer Or, determining the unit price of the specified product based on the step of storing information indicating the cumulative value of the purchase price of each product category and the information indicating the specified customer, the stored correspondence relationship and the stored cumulative value. A customer management method comprising: a step; and a step of calculating a price of a specified product by using the determined unit price. 8. A computer-readable customer management program, comprising a correspondence relationship between a process for specifying a customer, a process for specifying a product, and information indicating a plurality of unit prices and a plurality of purchase price ranges for each product. To store the information that indicates the cumulative value of the purchase price of each product or each product category for each customer, and the information that indicates the specified customer, the stored correspondence, and the stored cumulative value. A customer management program characterized by causing the computer to execute a process of determining a unit price of a specified product based on the determined unit price and a process of calculating a price of the specified product using the determined unit price.